Even if the customer does not want to participate in the CRP process, companies who participate in CRP will be able to a post a public rebuttal to the review, explaining their side of the story.
See? It's just the right program to turn an upset customer into a happy one. And if you can't make a customer happy, you can at least explain your side of the story to the others!
Excited? Contact us for a free CRP account and start making your customers happy!