I’ve been with this company for 3 years and have had several repairs made. Downstairs furnace, Downstairs Air Conditioning, Attic Fan, garage door opener, Running toilets. Overall, I’m fairly satisfied with the service I’ve received and have even recommended FA to a friend. I pulled up this website to review for my friend who is looking for a home warranty company. I suspect that these ratings are somewhat skewed because only the people who had problems seem to be rating the companies….even though anyone can post a comment. Basically these ratings are only based on “How Bad” was your experience.
I would be interested in seeing ratings which include the hundreds of positive experiences as well as the negative ones. The positive ones are just not here.
I still think that my $40 a month charge and $50 service call fee is fair and a good deal. Neither my husband nor I are the handy-man type and it gives us great peace of mind to know there’s someone we can call to help. I’ve called at 1am before and spoke to a live person when my attic fan was making a horribly loud noise. The repair man called on a Sunday and wanted to come out the next day (Memorial Day holiday)at 7am to fix it for me. Without hesitating and with no questions asked…he installed a brand new attic fan.
We also got good service on our replacement downstairs air conditioner even though we had to wait for a part to come in and some disposal/upgrade/modification work was not covered by the home warrantee.
We got great service on our garage door opener. The repair was booked (and served by) with Sears repair service. I saw from other reviews that poorly skilled repairmen (F grade?)were used by FA but the Sears repair man was very knowledgeable, friendly, prompt and I highly doubt that he was a F-grade repairman.
Maybe it’s just my area in TN that has a good FA department but I would bet that readers are just not hearing the other side of the story. There are happy, content customers out there. Am I crazy-in-love with FA?…No But I am a satisfied customer.