Today’s topic: Customer Service Success Through an Efficient Contractor Network in Home Warranty Industry
With thanks to the following participants:
Gwen Gallagher, President, Old Republic Home Protection
Dave Quandt, Vice President of Field Operations, American Home Shield
HomeWarrantyReviews.com is proud to offer the first in our new series of home warranty industry round table discussions. In this first issue, we hear from two of the top companies in the industry regarding how each of their organizations meets the growing demands from their customers for high quality, timely service from repair contractors.
We asked each company the following three questions. Their answers bring into greater focus how a very large home service contract provider deals with the challenges of a shrinking labor market while at the same time seeing its customer base increase and the demands of those customers increase as well.
1. Companies in the home warranty industry rely greatly on contractor networks. How does your company approach the job of ensuring quality customer service through a network of contractors?
Gwen: Old Republic Home Protection sets high customer service standards for our Independent Network Service Providers… and it begins even before allowing them to join our network. Coaching service providers and establishing our service expectations begins with the first contact and continues throughout their tenure in our network.
As a standard, Old Republic Home Protection requires Service Providers to:
(1) Provide timely and professional service
(2) Be licensed in the trades they service
(3) Carry General Liability Insurance
(4) Charge fair and reasonable rates for parts and labor
(5) Maintain the requirements on an on-going basis
Prior to signing up, Service Providers receive our Contractor Guide, detailing our operations procedures, service processes, and service expectations. Calls throughout the sign-up process reconfirm our service expectations. We then follow-up each month to reinforce our guidelines, expectations, and commitment to our Plan Holders.
Customer feedback is paramount to the process. We respond quickly and appropriately when our Plan Holders, either through random surveys or interactions with our staff, indicate a potential service issue. We have a team of specialists dedicated to following up on customer feedback, rewarding service providers for excellent performance, coaching them when needed, and removing them from our network when they cannot meet our service expectations.
Dave: We hold our contractors to very high standards of performance and accountability. Last year we reviewed more than 3,500 applications from contractors that wanted to join the American Home Shield network.
Once a contractor joins, that contractor’s service quality is monitored on 15 different performance metrics, including quality and cost factors. Some of the tools we use include:
2. Is your company taking any steps to prepare for the forecast shortages of specialty trade workers, such as electricians, in the U.S. in coming years?
Gwen: We work hard to establish a strong reputation with service providers. We reward service providers who perform well by giving them additional work, filling in the gaps when their retail business might be slow. We pay them quickly and fairly for services rendered and we treat them as part of our team. As such, service providers prefer to work with us and we’ve yet to experience shortages.
Even in regions where there might be shortages from a retail perspective, we seek out experienced tradesmen—those who’ve worked under the guidance of more seasoned professionals for some time—who are starting their own businesses. They find that working with Old Republic Home Protection is a great way to build their client base through word-of-mouth referrals and repeat business from satisfied customers.
We closely monitor every region, ensuring we have sufficient service providers to meet our customers’ needs. We focus recruiting efforts on those areas and trades that dip below our established thresholds. Recruiting can come internally through our team of service provider procurement specialists or externally through referrals from our nationwide sales staff and real estate professionals.
Dave: The biggest shortages we have seen are in the appliance and plumbing trades. We are recruiting in traditional ways, and are even expanding our contractor recruiting efforts using social media and advertising and engagement with trade schools. Getting connected with trade organizations will also help us find and recruit contractors in these areas.
Also, because we’re a business unit of ServiceMaster, we can approach thousands of franchise owners regarding available contractor services.
3. Summers and winters are bringing more extreme high and low temperatures each year. How does your company cope with surges in claims due to weather related strains on systems?
Gwen: Meeting high demands begins with service provider procurement. Based on years of experience and data analysis, we are able to closely predict our service demands by region as the season’s change. We anticipate surges and plan ahead as opposed to reacting when they occur.
In those parts of the country that have weather extremes, we procure more service providers than meets the typical demand. As spikes occur, the higher number of service providers is most often sufficient to meet our needs.
In extreme weather surges, when spikes in demand are at their peak, we put the needs of our customers first. If our network service providers become overwhelmed, we’re quick to offer approval for Plan Holders to use their own service providers from outside our network. This process helps ensure fast and efficient resolution of the customer’s service issue.
Dave: We are strong advocates of customer education and engagement and share a lot of information and tutorials about the importance of regular maintenance on our Home Matters blog and YouTube channel. We also send out pre-season e-mail notifications to our customers about starting furnaces or A/C units early to ensure they catch any issues before temperatures change.
Because we have more than 1.5 million customers—and receive more than 3 million service requests each year—we have a lot of data around weather forecasts that helps us anticipate peaks in the heating or cooling seasons. With this data, we work with our contractors to plan for capacity in different geographic regions and make sure they are able to prepare from a staffing standpoint to handle the volume.
Our contractor relations teams also keep a close watch on customer saturation by Zip code to ensure we have adequate contractor coverage. If the demand is more than our capacity we immediately start recruitment of additional contractors to fill the gap.
HomeWarrantyReviews.com wishes to thank the participants in this first round table discussion. For more information about the representatives from the two companies please scroll down. If your company would like to participate in future round table discussions please click here for more information.
Gwen Gallagher is the president of Old Republic Home Protection (ORHP). For more than 35 years, she has held multiple positions within the company from customer service to financial reporting, becoming president in 1994. Gwen lends her vast experience and industry knowledge to charting the strategic direction of the organization, ensuring production and profit while maintaining its vision of “People Helping People.”
Dave Quandt is the vice president of field operations—and oversees contractor relations—for American Home Shield, the nation’s largest home warranty company. With more than 11,000 contractors in its network, American Home Shield has one of the largest home warranty contractor networks in the country.
Note from HomeWarrantyReviews.com to readers: Would you like your company to be featured in upcoming round table articles? Please contact us here.
Hello everyone! Father’s day is just around the corner and most of you will be wondering what presents to give to the man you loved more than anyone else, your beloved dad!
Have you ever thought of giving your Dad something more useful than a t-shirt or a coffee mug with photos printed on it?? We are not saying that those gifts are not good, but we think that something more long-term would make your Dad (and your Mum as well) happy.
Team HomeWarrantyReviews.com are huge fans of their Dads. So we reflected upon the needs that ageing dads have and came to the conclusion that nothing can show your care more than a helping hand with the household repairs.
Now most of you may not be living in the same neighborhoods as your parents, so it will be difficult to rush to their help when they call you up complaining about a leaky faucet. What do you do then? Easy peasy, gift with a Home Warranty plan!
Let’s make a list of pros and cons of home warranty over other regular gifts!
Most of the appliance warranty companies offer a range of plans that serve homeowner’s varying needs. So the happy news is that you too can find a tailor made plan for your Dad’s needs. Depending on the type of residence, frequency of repairs needed, area and age of appliances etc you can pick one that suits his needs.
If you like the idea of gifting a home service contract, we urge you to go through our website and compare trustworthy home warranty companies and their plans. While you are at it, consider getting yourself one if you don’t have a plan already!
Father’s day comes only once in a year, so make sure that you make your old man feel special. They’ve done a lot for you, now it’s your time to do something special for them. Even if you can’t afford expensive gifts or make time to spend the day with him, do give him a call atleast. Let them not feel forgotten and lonely. Remember, our fathers are God given gifts whom we should cherish and love at every chance we get. And if you are a father yourself, find a way to spend some quality time to bond with your kids.
Do tell us how you plan to celebrate Father’s Day. Cheers!!
P.S We’ve shared a pic of a famous father-son duo!
Home appliance protection plans are getting popular these days among homeowners. Such home warranty plans cover appliance repair costs and help homeowners with maintenance and repair services.
Home warranty plan is a contract to insure the appliances in case of breakdowns to cover-up the repairs or replacement.
Watch this video to know the basics of Home Warranty –
Home protection plan relieves you from unwanted stress and buys you peace of mind by providing the confidence that any repairs and replacement of your insured appliance will be taken care of by qualified service providers.
In case any of your insured appliances break down, first step is to place a service request by simply calling up your insurance company. Once the request is confirmed the same is sent out to schedule an appointment. Only the service fee will be collected to determine the problem and sort-out the issue.
Only the products listed in the insurance contract will be taken care of by the Home protection plan. Generally all major appliances like refrigerator, washer/dryer, bathtub, plumbing systems, electrical systems, ceiling fans, water heaters and garage door opener are covered in the insurance plan. If it is determined that your insured item cannot be repaired by a service contractor, then it will surely be replaced.
There are lots of home protection plans available in the market today. But it is not really hard to find which plan suits your requirements best, besides you just need to do some basic groundwork before deciding-
These are all the questions that you need to find the answers to before purchasing a home warranty policy. Some company policies cover only certain appliances while few are expensive. You need to be clear on all these issues.
Once you are certain about which plan suits your needs, compare the policy premiums and ensure the coverage plan. Finally, make sure the home warranty company is available 24 hours a day, 7 days a week, including weekends and holidays, so they are there when you need assistance. You can find such companies in our home warranty company directory. A home warranty company should have a toll-free number so it doesn’t cost money to call. Ensure that the customer support is available on easy track so that it helps in fast communication and service. Sign up with a company that has all the above mentioned facilities.
Planning to buy a Home Warranty policy? Watch this video –
Builder’s warranty is a written statement by the builder assuring that the house was completed as per a stipulated set of standards. This provides a form of protection to buyer from latent defects.
This form of warranty is also called a Limited warranty and is issued by the builder on their work. This is done either within the sales contract or as a separate document. The period of duration of such contracts are usually between one to ten years.
A Typical Builder’s warranty covers only the material and workmanship issues of various components relating to a new building. This includes
As mentioned before, the duration is largely dependent on the component. For example, material and workmanship issues are covered for a year. This would include paint, drywall, siding and stucco, door and trim etc. HVAC, plumbing and electrical units are usually covered for two years. Major structural defects like a roof that may collapse or any other structural damage that pose danger to the residents are covered for a period of up to ten years.
These warranties do not cover the cost incurred by the owners as a direct consequence of material and workmanship issues. Eg, staying away or moving out temporarily while a repair is being conducted. They also DO NOT cover the following:
If you wish to make a claim for your repair, first and foremost, refer to your warranty contract to ensure that the damage is indeed a covered one. If so, place a request to the builder informing them about the damage and requesting for a repair. It is recommended that you place this request in writing even if the company has a telephonic submission method. Ask for receipts and keep records of all correspondence. These records will help you if a dispute arises.
The builder’s warranty cannot replace the Homeowner’s Insurance or Home Appliance Warranty. All three are very different and have their own unique features.
For your own safety, it is suggested that you ask the following questions about your warranty.
The laws related to enforcing these warranties vary in each state. Therefore it will be a wise step to check with your State’s attorney general’s office or contractor licensing board to ensure that your builder follows all the laws as required by the state law.
Make sure that the contract is thoroughly studied and preserved. Experts say that the longer the contract, lesser the benefits. Such long contracts indicate inefficient builders who use vague clauses to narrow down the possibility of you succeeding in filing a claim. Shorter the contract, better the builder.
You may be asked to sign a “Warranty document” at the time of closing the sales. This is often a way to impose more rules on you and thereby narrow down your chances of making a claim on your warranty. If you have already agreed to sign such a document on your sales contract, you can’t do much about it. But if you have not consented to any such thing, you can and you should refuse signing this.
Towards the end of the duration of your contract, get your home inspected by a professional home inspector. This will help you make the best out of your warranty.
We stated earlier that the builder’s warranty cannot be used to replace a home warranty. Although both these plans cover home and it’s components, they are poles apart on certain matters.
You can also read about Differences between Homeowner’s insurance and Home Warranty.
The builder’s warranty is always a good way to ensure that you won’t have to pay for any repairs caused due to faulty or badly constructed structures. Always remember to clear all questions you have prior to signing the contract. Once signed, preserve the contract and other documents carefully. Should you ever feel that the service you received is not up to your expectation, spread the word. You can visit websites like ours to read about warranties and other topics related to owning a home. Cheers!
Okay, so you feel that your tiny apartment is boring and is in desperate need of some styling. Worry not, my friend! Who wants a large apartment when you can always spice up your little one? Plus, we all know that apartments are easier to maintain and you only need to spend less money on them.
Your home should be a space that makes you feel good and we don’t see how the size really matters when it comes to styling. Unless you live in a minuscule apartment like the one Lily Aldrin from “How I met your Mother” occupied (You poor dear!), we don’t see why you would find it difficult to do add some style to your home. Take a look at our list of ten cost effective things you could do that would make your home look A.W.E.S.O.M.E !
Who wants to live in an apartment with boring white walls? If you have watched the “Hunger Games”, we’re sure that you would not have forgotten the look of the folks at the Capitol. That’s the effect bright colors have on you. Buy a can or two of your favorite color and paint a wall with it. You can even invite your buddies over and make this a fun chore. Make sure you speak with your building supervisor before you do this.
Some apartments don’t encourage their residents creating masterpieces on the walls. If you don’t have the option of painting your walls, try using colorful furniture instead. A funky bright pink chair, or an emerald green sofa may bring a drastic change to your home. You can also try using brightly colored curtains and drapes.
If your apartment is really small, it would be unwise to fill it up with large pieces of furniture. This restricts movement around your home and in general ruins the whole look and feel. If you have sufficient space, “float” your furniture so that cleaning will be easier.
Chuck out all the unnecessary furniture. If you rarely eat at home, then its pointless to keep a dining table and six chairs. Instead use this space for something that you genuinely need, say a work space or an exercise room. Budding musicians can use this space to display and practise on your instruments.
Do you have old photographs lying around somewhere? Use them to add a personal touch to your home. Frame them elegantly and hang them up on the walls. If you paint and have painted any pieces, put them up on display. It needn’t necessarily be anything two dimensional like a painting or a photograph, you can always make something fun and creative and display that as well!
Now this one not only looks nice, but it also ensures easy reach to things you need. Place an open shelf in your kitchen and rooms. Neatly arrange all your stuff on it adding flower vases and other showpieces of your choice intermittently. Metal shelves are best suited for this. They are stable, sturdy and can hold a weight.
If you store your kitchen staples this way, it will save you a lot of time while you prepare your shopping list as you can visibly see all the empty jars. Just make sure that you don’t place any rotting veggies or fruits on them
If your apartment is rented out, you may feel stuck with the things inside it. In such a situation, you could bring a lot of change by placing suitable carpets and rugs. You wouldn’t believe the difference they bring to the entire house. Try carpets with patterns and designs. If you are not a regular cleaner, go for ones that are not furry and bushy.
Decorate your TV wall with some panel work or artwork. Turn that into a focal point. Always try to go for a wall mounting TV, it saves space and is easier to move around and of course the picture quality is better.
If you have other recreational devices, they too can be placed in decorative backgrounds. This adds a certain charm to your apartment.
Go green! Add plants and bonsai trees to you home. You have a lot of options on indoor plants and they are easy to maintain as well. If you don’t want a live plant you can always go for a fake one, but it will never be as good as a live one.
Plants are not the ideal additions to your bedroom, what with the CO2 being emitted at night and all that. However windows and kitchen counters are ideal locations for these green friends.
There’s no fun in symmetry. Use your creativity, make a mix of themes and styles. You can go online and check various color combinations and theme mixes. Like they say, two styles are better than one single boring one.
Sometimes your options are limited. You can’t always implement all the changes you want to, right? Say for example the colour of your bathroom tile, no matter how painful and eye damaging that color is, there is very little you can do about it.
So what do you do? Work around it. Try to get other stuff that matches or negates the effect of that bad tile color. Same goes with everything else that you can’t change. At the end of the day, its more about what you make out of the things that you already have.
These are not rules that you must follow, they are simply tips that you can adopt if you want to. It is your home and your life. Let nothing stop you from decorating it the way you want. Be sure that it reflects your personality and that you turn it into something that makes you feel warm and homey.
The last thing you want after a tiring day at the office, is to walk into a space that doesn’t make you feel relaxed. Let your creativity run wild, make use of what you have. Happy decorating!
Buying your first home is a daunting thought. This article provides a list of things you need to know before purchasing your first home.
So you’ve saved and saved and now you’ve decided to bite the bullet and try to enter the property market. No matter where you are — Sydney, one of the most expensive cities in the world, or the country, looking for a small cottage — laying down most of your savings, and a large amount borrowed from the bank can be daunting. It’s not just the commitment to pay it off for the next 20+ years that can weigh heavily on your mind in the lead up to signing on the dotted line, it’s the added expenses, like land tax, stamp duty and home insurance that all need equal consideration. Then there are other optional expenses such as appliance warranty that come into play later on. Although they are option, a home service contract and its benefits are totally worth the money. You may want to read about how to determine whether a homeowner needs home warranty.
If you’re preparing to take the big step, have a look at five ‘must-knows’ before getting started.
One of the biggest things people don’t realise when buying their first home, is time plays a big factor in the whole process. From deciding to buy, to getting your keys, to making your final mortgage payment, buying a house is a big investment time.
The first instance where time plays a role is finding a house — not always as easy as you think. The amount of properties on the market at any one tie depends on the time of the year. And even if the property market is strong, and there is a lot to choose from, finding something you’re happy with, and can afford, can take months.
After finding your home, and choosing a bank, settlement — the period after signing the contract, and waiting for keys — is a long stretch. Before and during this period, be prepared to run to the bank a lot,to the agent, to your solicitor and back again.
Your bank loan
This is one of the biggest concerns for most people — borrowing hundreds of thousands and committing to repayments for the foreseeable future. Rest assured, you have some control. Ensure you don’t just go with your bank because you’ve always banked with them, see several bank managers and get several quotes before committing. Ask not just for the interest rate, but the comparison rate, which includes additional fees and is a more realistic Idea of what you’ll be paying.
When buying a home, you need a solicitor. Buying seems like an easy thing to do, but behind the scenes, there are a lot of actions, searches and checks that need to be performed before you can settle — your solicitor takes care of this for you. The best idea, if you haven’t used a good solicitor before, is to use someone recommended by a friend — then you know you can likely trust them, their advice, and their commitment to your purchase. Ask them as many questions as possible, and determine how much their services will likely cost before getting started.
Importantly, before agreeing to exchange contracts, have a full building and pest inspection (or a strata report search) conducted on your property. While a property may look good upon inspection, it’s difficult to know any faults of ongoing problems without having a professional look at it first. While this is an additional cost, it could save you a fortune in repairs later, or worst case, paying for a property that can’t be lived in.
Don’t be fooled into thinking that paying your deposit, the balance of rates, bank and solicitor fees and building inspection are the last of the costs. Beyond this, you will need home and contents insurance, often mortgage insurance, stamp duty and other fees associated with your loan. Remember to save more than just the deposit to get over the line, and work out completely what you expect to pay before you decide to purchase.
Hardwood floors look remarkably stunning and add luxury appeal to your home. Brazilian Cherry, Exotic Acacia, Maple, Classic Oak are popular but you have a wide variety to choose from. They compliment any kind of decor and keep your home warm in the winter.
Although stone and tile floors are significantly sterile and easy to maintain, they do not have the same warmth and feel as timber floors. Homes with wood flooring never go out of demand and sell faster comparatively.
You have a wide variety to choose from and some eco friendly options as these trees grow back faster.
Types of flooring currently available in the market:
This is manufactured using three to nine layers of different wood veneers. Top layer consists of high quality wood and sub layers can be of same or different class.
These floors expand and contract less than solid wood flooring during changes in humidity and temperature, but cannot be sanded and polished as many times compared to the solid wood flooring.
These are thick and are composed of solid wood from top to bottom. The benefits of this kind of flooring is that it can be easily installed on any kind of surface and can be sanded and refinished umpteen times. Solid wood floors cost you little more than the engineered counterparts. Engineered floors are easy to maintain compared to solid wood floors.
So you have wooden floor? Or planning to get? Wondering what it takes to clean and maintain them here is a piece of advice to help you.
Cleaning your floor is important and it depends on the environment of your home. If you have kids and pets at home then you need to clean it more often to prevent scratches. Use a vacuum cleaner without a beater bar.
Water is an enemy of hard wood floors. Never put water directly on the floor instead use a damp mop if it is recommended by the professionals who installed your flooring or by the experts at the local hardware store.
Wipe away liquid spills immediately, else they penetrate and damage the flooring.
Well maintained flooring can give you comfort and last for decades. Here are some maintenance tips.
Scratches ,wear and tear in hardwood flooring is a common occurrence. You tried your best to protect your flooring but somehow it did not work, worry not. Here are some quick fixes for those scratches.
To hide minor scratches in wood floors rub wax sticks or markers which suit your floor color, these are great scratch busters because they include stain and urethane, which protects the floor’s finish.
Mix equal parts olive oil and vinegar, which work together to remove dirt, moisturize, and shine wood. Pour a little directly onto the scratch. Let the polish soak in for 24 hours, and then wipe off. Repeat until the scratch disappears.
Do you see gaps in between your flooring ? Its a common phenomenon. You can fill the gaps with colored wood putty or if you have some leftover planks, rip a narrow band and glue it into the gap.
If your floors are aged and have undergone wear and tear beyond repair then it’s time to consider replacing them. Well maintained floors can last longer and save you the cost of replacement. Therefore you have a reason to maintain your wooden floors to make them look new. Since home warranty does not cover your flooring, you might want to take extra care. Click here for a list of appliances which are covered in home warranty.
Life throws many unforeseen things at all of us. As we can’t stop these things from happening, we can choose to give our lives a bit of protection. Insurance is meant to grant us some measure of financial protection, when a disaster occurs. There is plethora of insurance options available and it is suggested by many financial experts to have these insurance policies in place. Yet, with so many choices, it can be difficult to decide what kind of insurance you need to get.
Buying the right insurance is always decided based on your specific situation. There are however, four insurances that are suggested by most financial experts namely life, health, auto and long-term disability. Each of these covers up a definite feature of your life and is vital to your financial future.
The greatest aspect in having life insurance is providing for those who depart. This is really important when your family is dependent on your salary. Experts recommend that life insurance policy should cover “ten times your yearly income”. This amount would give a sufficient amount of money to cover funeral expenses, existing expenses and provide your family a financial cushion which will assist them re-group after your demise.
When estimating the amount of life insurance coverage you want, keep in mind to factor in not only funeral expenses, but also mortgage payments and living expenses such as credit cards, taxes, loans, child care and future college costs.
Life insurance is something that will be required by everybody at some point. Unless you work in the insurance industry or are familiar to somebody that does, what do you really know about the life insurance types that are accessible to you? The answer to that question probably is ‘not a lot’, and why you be supposed to?
Many of us think that there is a common life policy for insurance that everybody procures but this is actually not the case and there is a variety of life insurance that can be bought. Each of the types has its own precise features and benefits that may be of concern to the consumers.
Below is the brief explanation as to what these different kinds of life insurance are in order that you can be familiar with the difference between them.
Life insurance comes in several sizes and shapes, but they generally fall into two categories namely Term Life Insurance and Permanent Life Insurance.
This is the most affordable life insurance and coverage in this type is bought for a definite price for a specific period of time. After the demise of the insured, the recipient will receive the death benefit. It makes the death benefit longer only for a definite period and if the insured doesn’t die within the term of the policy, he gets nothing in return.
This kind of life insurance makes logic if you have monetary needs that will reduce over time, such as a child’s tuition or a home mortgage.
Types of Term Life Insurance
Permanent life insurance by definition is a policy that provides lifelong protection. The policy never ends as long as the premiums are paid. In addition, this type of policy provides a savings element that builds cash value over a long period of time.
Types of Permanent Life Insurance
Once you know the type of protection applicable to you and would like to procure, you can get online rates for the policy you wish. With the help of online life insurance quotes, you are able to examine and compare insurance quotes from various insurance companies.
Recently, there was an interesting review posted at AHS warranty discussions page about dealing with insurance claims. The legal option suggested by the reviewer might be useful to some homeowners, who have difficulties dealing with home warranty insurance claims.
It is not practical and cost effective to take legal route to pursue your insurance claims and you may want to read How to pursue insurance claims article before you go that path. However, if you are fighting an insurance claim on a big ticket item, and you have exhausted all other options, this is definitely an effective strategy. Author of this post himself was an attorney and he effectively used the legal threat to beat the home warranty company.
Here is the excerpt:
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know.
I’m an attorney and after having a problem with my home warranty company, American Home Shield, I decided to investigate whether other homeowners had experienced the same or a similar problem. What I found were web sites devoted to consumer complaints on which numerous homeowners had recounted incidents of fraud, deception, and rip-offs by their home warranty company. I also found a blog written by a former American Home Shield employee and another written by a former plumber for a home warranty company. Both recounted situations that would not pass the “smell test” in a court of law.
I also investigated lawsuits that had been filed against American Home Shield in Georgia, which is where I live. I found about 15 cases. The majority of cases had been filed in small claims court. As I reviewed the cases, I discovered that none of the cases had been litigated. In every instance, the case had been settled to the Plaintiff’s satisfaction although the details of each settlement were not part of the case file. With the knowledge that all cases had been settled to the homeowners’ satisfaction, I realized that American Home Shield would settle with an aggrieved homeowner before allowing a case to go to trial. My conclusion is that the only thing aggrieved homeowners need to do to beat home warranty companies at their own game is to file suit. The last thing American Home Shield wants to do is litigate a homeowner’s claim and the reasons are obvious to me.
The most obvious reason American Home Shield would not want to litigate a claim is that in most instances, the cost to American Home Shield to settle a claim would be less than the cost to litigate. The average amount of a claim in the cases I found was $3,800.00. Two were for less than $1,000.00 and only one was for more than $10,000.00. I’m sure far more than the 15 homeowners who have filed lawsuits in Georgia have had their claims denied. American Home Shield wins when a claim is denied and the homeowner does not sue, which is exactly what American Home Shield is counting on homeowners not doing.
Another reason American Home Shield does not want to litigate is because the company does not want to have to defend its craftily drafted contract or its questionable business practices, which is exactly what it would have to do if a case went to trial. American Home Shield also does not want such information to become public knowledge, which is also likely to happen. Additionally, a judge or a jury would also be hard pressed to return a verdict favorable to a company that engages in questionable business practices.
The final reason American Home Shield does not want to litigate is because a lawsuit actually places American Home Shield in a precarious situation. American Home Shield would have a difficult time defending any claim by a homeowner because the company has no first hand knowledge about the claim; it would need the testimony of the service contractor who, for its own reasons, may be less than eager to testify. The only knowledge American Home Shield has is what the company has been told by the service contractor. And any testimony from American Home Shield about what it was told by the service contractor is hearsay and not admissible in court.
To defend a claim, American Home Shield would need to subpoena the service contractor who actually made the diagnosis to testify about the claim. If the homeowner has done his/her homework, he/she would subpoena witnesses who could dispute the witnesses for American Home Shield. The homeowner should subpoena one or more service companies who had been called either for a second opinion or to make the actual repairs to dispute the testimony of the American Home Shield service contractor. The homeowner might also consider locating one or more other aggrieved homeowners to testify about their problem with American Home Shield. Another good witnesses for the homeowner to subpoena would be a former service contractor for the home warranty company or a former employee of a service contractor.
Since American Home Shield has at least three significant reasons why it does not want to litigate, the best and easiest way an aggrieved homeowner can beat American Home Shield at their own game (and most likely any other home warranty company) is to file suit. The one thing for an aggrieved homeowner to keep in mind is that if he/she does not sue, the home warranty company will win. But if he/she sues, the homeowner will most likely win. And that is how an aggrieved homeowner can beat American Home Shield at their own game.
My advice to aggrieved homeowners is not to stress over a denied claim, the denial of a situation as an emergency, repeated “band-aid repairs,” or a delay in authorization or in the repair of an item. I would also advise a homeowner not to waste time arguing with American Home Shield but to set a reasonable deadline for the appropriate action. Upon expiration of the deadline without receiving satisfaction from American Home Shield, the homeowner should then proceed as if they did not have a home warranty and then sue American Home Shield for reimbursement. The homeowner should also remember to document every action or inaction by both himself/herself and American Home Shield. Although the disadvantage to the homeowner is initially having to pay for the repairs, the advantage is that the homeowner can choose the service contractor and the brands and quality of products. I won’t guarantee all aggrieved homeowners will prevail every time but I have good reason to believe most aggrieved homeowners will prevail the majority of time.
For aggrieved homeowners whose claims were denied at sometime in the past, you may still be able to sue for reimbursement. To make that determination, the homeowner needs to research the statute of limitation for suing on a contract in their state. In any event, a homeowner should be safe filing suit for a claim that was denied during the past twelve (12) months.
Within the next six months, instead of reading homeowner’s stories about being scammed and ripped off by their home warranty company, I want to read stories about how homeowners turned the tables and beat their home warranty company at their own game.
If anyone has any questions, I can be contacted at [email protected]
Can a Contractor benefit from the Home Warranty Companies? There may be universal consensus on the subject which is why this article is dedicated to show how work can be extracted and also examine the full scope of benefits a Contractor can draw from a Home Warranty Company.
The better the reviews for a Home Warranty Company (New York, Virginia, Texas, California, etc.), the better your chances of earning and saving more at the same time. What makes it so attractive is the almost nullification of advertising costs for the contractor. All companies that work along with Contractors offer free referrals to Contractors, to all their home warranty customers.
In order to make the most of the significant market that exists, it is never enough to know the technical know-hows of how to repair electronic appliances but you should also be ready to expend a part of your revenue into marketing your brand.
Another reason it is beneficial to work with a Home Warranty company would be because it guarantees continuous work, and you are less prone to be out of work on a not-so-profitable season. With increasing work calls from the Home Warranty Company, the more chances you have at expanding your brand, either by hiring new technicians or buying new work-enhancing technology. With this sort of reliability, you could be fixing an AC and heater at any time of the year.
This can also prove beneficial to the Home Warranty company too as the contractors provide good reviews of the companies they are working with, increasing their chances of contacting them again or even spread goodwill by word of mouth.
When you decide to take on this relationship with a Home Warranty Company, it is also important for a Contractor to remember that he/she must be efficient in receiving calls from customers, who are directed from the Home Warranty company itself. Customer service is the lifeline on which the success of Contractor business can rely on, especially in the case where you are working with a Home Warranty Company where all your customers are directed from the contact number you provide the company.
Joining bigger Home Warranty Companies can give you a form of exclusivity if one outperforms all the contractors a company has hired. This will allow you to appear at the top of their list of contractors, especially if they provide reviews’ section.
Almost all leading Home Warranty Companies offer online applications which you can fill up in your leisure time and submit with all the relevant information typed in.
Some of these leading Home Warranty Companies include,
The customer reviews’ section within our own website can also be found for some of the top rated Home Warranty Companies like American Home Shield, The Home Service Club, Secure Home Warranty, America’s Preferred Home Warranty-APHW, Select Home Warranty and First American Home Warranty (also picked as 2017’s Editor’s Choice, a brand new category introduced this year).
However, all contractors are requested to review the home warranty companies they’ve worked with on an exclusively dedicated space called the Vendor’s Area. Here, one can dish out all the good and bad experiences one’s had by taking up the jobs given by the home warranty companies.
Some of the benefits to the contractor by working with a Home Warranty Company like above, in addition to the ones already mentioned, would be:
Renowned Home Warranty Companies also help their contractors in times of need, which include an experienced support team and a high limit on calls. Companies like Home Warranty of America also helps Contractors claim costs.
Before filling up your application form to become a Service Contractor, it is a necessary step to license your contractorship. Every Home Warranty Company expects the Service Contractor they are about to work with are certified contractors with a license and hence you are required to fill up your license ID in the application form.
Also you are required to fill in your Auto Insurance Policy Number, and your General Liability Insurance Policy Number (optional). Insurance Policies are in your own interest, hence even if some of them are optional we recommend you create one if absent.
Diversifying your skills can also be very beneficial before applying for a Contractorship with a Home Warranty Company. As you fill up your application, you are asked of your specialization and hence learning new skills can help you strike off more blanks, increasing your popularity among the reviews and consequently help increase your revenue.
Consistent work can be guaranteed when you are able to juggle with different kinds of repairs be it plumbing, garbage disposal, weed/lawn mowing, ceiling fans, gas fireplace or septic system. These numbers can go up to a hundred so a little bit of extra skill can only put you so much ahead of the rest of the contractors.
If you are looking to expand your presence in contractorship, applying to work with a Home Warranty Company is the best as it can get. You can save and earn more at the same time, a chance usually deprived for those working outside of these companies. There are many ways you can utilize such an opportunity, more so as there are numerous Home Warranty Companies and your chances at getting in at any one of them aren’t nearly dim. Go ahead and fill your applications now!
Our portal also lets you access some of the most sophisticated lists of best home warranty companies, ranked on a various different criterion. This is, in addition to the Complaint Resolution Program (CRP) and Home Maintenance Calculator. Be sure to check them out!
Undoubtedly, consideration of best home warranty is the first step towards feeling confident about your purchase on
safeguarding your appliance.
Many things contribute to a great service experience.When insured and covered appliance breaks down or any item needs to be repaired, then a home warranty contractor comes into the picture to provide the best service.
These home warranty contractors have pre-arranged agreements with home warranty companies to provide the services.
Home warranty is a service contract which promises to repair or replace your appliances once a contract is made and certain amount is paid. It is a protection plan for all your aging appliances provided they meet the pre existing conditions specified in the contract.
Home Warranty coverage policy covers all major appliances like heating, air conditioning, plumbing, electrical, kitchen appliances or any other expensive units. Either seller, real estate agent would buy the warranty and provide it as additional benefit or the home owner alone can purchase the warranty which is worth having.
If you are not sure what kind of coverage you want, check out the article – how to choose a home warranty protection plan
Generally speaking outdoor items such as sprinklers, faucet repairs are not covered under all plans check with it, not all plans pay for refrigerators, washers & dryers or garage door openers, spa or pools unless specific coverage requested.
Contractors are required to get the approval of the warranty company before carrying out the repair work. Sometimes the home warranty company may decide to deny the coverage due to pre-existing conditions clause or due to maintenance negligence reasons.
You have rights to negotiate the coverage, but sometimes small print clauses in the contract puts you in difficult situations. Hence you need to be aware of what your home warranty should cover and also very important to know what is excluded or not covered under the policy.
Your claim may be denied if the insurer determines that you have not maintained your home properly. Improper installation, code violation or any unusual pattern of wear and tear may lead to rejection of your claim.
To get contractor assistance for service, you need to contact the warranty company to arrange for a service call. Once it is processed, service team will arrange one of the contractors on their list and ask them to contact you and schedule a convenient time to come and resolve the issue which involves a service charge.
If the service provider is unable to fix the problem, then it is Warranty Company’s duty to replace the item. Replacing the item normally depends on the coverage plan of the policy.
Communicate with your home appliance warranty company in case of any dispute with the contractor. Home warranty contractors are being paid by the insurance company and work as per their instruction. Hence check with the contract policy terms and conditions.
Note the name of the person you spoke with, the date and a summary of what was discussed. Your notes should include the date and time of the communication, whom you spoke with, and your understanding of what was discussed regarding the denial of your claim which will help you in future correspondence and quick resolution of the issue.
In some rare cases, home warranty companies do not pay their dues to contractors. While reputable companies always honor their commitment, there are some shady companies that operate in the grey area. In such cases, contractors may approach the homeowner for payment. As your contract is with the home warranty company, you are not obligated to pay the contractor. However, make sure you do not sign any agreements with the contractors to cover such payments.
For the majority of people procuring or selling their home is an important undertaking. So what happens when a real estate closing goes skewed? How can you make sure that your interests are fully protected?
At the law offices, the attorneys offer experienced and knowledgeable legal services to clients involved in real estate disputes.
What all real estate professional must know in order to avoid leaving himself exposed or susceptible to unnecessary lawsuits?
When you imagine about the golden boys of real estate sales, do you call up images of pencil pushers filling out paperwork, documenting transactions, grunting through the trail? Or do you picture the pro with the gift for gab, the Wonder Kid of real estate property elocution; the kind who is to the point at the art of playing matchmaker between buyer and property?
This kind of pro who is off the charts and on the game doesn’t worry about documentation. Why? He’s too busy leaving prospective buyers in a state of shock, open mouthed, standing frozen at the cherry wood stained floors, eyes shining with the gape of remembrance of things past- as the Wonder Kid has brought him back to the very home he now stands in, as if – it would seem – it has been time – traveled straight from his childhood into the present and rebuilt for him alone.
“I’ll take it. Whatever the cost.”
Watch it. This hotshot is the poster child for being taken benefit of. Small details ignored could give you expensive outcomes. It is important to keep in mind that in a controversial society, no one is excused from liability, but there are safety measures that can be taken.
Before knowing the steps to protect your professional reputation, we can talk about the reasons why the trend toward litigation is growing rapidly, mainly in this industry.
Alternative Financing Options are great at making the dream of homeownership a reality for a lot of Americans, but they are increasing difficulty of transactions. With so many cooks in the kitchen expecting a payout, when deals fall flat it creates a Mecca for controversial opportunities.
Merging, Acquisition and Consolidating of real estate companies is causing chaos on data systems and the organization of information. This increases chances for important pieces of data to fall through the cracks and create gaps in the paper trail.
Increase Call for Further Documentation of all dealings and an overall record of the entire process is throwing more curve balls at real estate sale agents who may be hiring small armies to help them in capturing the thorough details. For instance, if a home warranty is recommended verbally by the seller, it’s better to get it in writing from the buyer if he turned it down. if not, realtors may be raising the cost for risking a home warranty lawsuit.
Realtors as Sitting Ducks– A lot of realtors wind up the natural scapegoat as blame usually defaults on them. For example, this takes place through property defects being disclosed after the sale is made – however unplanned – the agreement for lawsuit normally involves the realtor had been aware of the fault.
Recommending a home check is practical and it builds faith. Most new homeowners will not miss the logic in this age will have the same opinion. Those who decline should sign a waiver which documents their decision to refuse. In this way, you will be free from harm should it turn out that there is a household system or appliance in need of repair, in the future. Should the new owner become unruly and make false claims suggesting you had never recommended the inspection, you have it in writing and there is no case.
What else can you do to defend against the threat of legal pursuit? Begin with a property disclosure form and use a standard sales contract. Ensure your staff is detail-oriented and on top of their game with record-keeping. Wording in all documents must be as to the point. Ambiguous language presents more opportunity for debate. Like any other transaction involving the exchange of currency, it is not sensible to carry through transactions with family members or friends.
The final thing a realtor can do to prevent the possibility of legal pursuit is simple enough.
==>Click here to get the Quote For Home Warranty.
December 1, 2014 : In what appears to be a significant development that may change the dynamics of the home warranty industry, Fidelity National Financial (FNF), a fortune 500 company announced on Monday, Dec 1st its plans to acquire Buyers Protection Group (BPG) holdings, a leading provider of home warranty and home inspection services in the nation.
“The combination of BPG and Fidelity National Home Warranty (FNHW) will make us the largest home warranty company in California, provide a meaningful increase to our market share in Texas and give us added scale in several other states,” said Billy Jensen, FNHW President and CEO. “Our combined home warranty business provides a great opportunity to continue with our nationwide expansion efforts and the home inspection services platform provides a substantial opportunity for further future growth at FNHW ”.
The home service contract industry is restructuring itself in recent times. Two of the biggest companies opened up their wallets to buy out companies this year, while 3 other smaller companies filed for bankruptcy. For an industry of size $2b, these are significant changes.
American Home Shield, the oldest and the leading home warranty service provider in the country completed acquisition of HSA home warranty in the first quarter of 2014. The proposed acquisition of BPG by Fidelity National marks the end of an unusually active year that changed the market share allocation.
The year 2014 also witnessed three companies going out of business. Colonial home warranty, a New Jersey based company filed for bankruptcy in March this year. Sensible Home Warranty closed its doors in May and Certified warranties corporation halted its operations due to financial difficulties in October.
The journey of Fidelity national home warranty began in 1995 as Alliance home warranty company, later acquired by Fidelity National Financial in 1998. Since then the the group has seen several acquisitions and has grown to be a leading player in the home warranty segment.
Fidelity National Home Warranty currently operates in California, Arizona, Nevada, Texas, Colorado, Washington and Oregon and has plans to expand to several other states.
Headquartered in Alpharetta, Georgia, BPG offers home warranty and home inspection services. The company has been providing home warranties since 1987 and currently operates in 14 states. BPG runs its two verticals, home warranty and home inspection services as separate businesses. BPG also owns HISCO, a home warranty company that serves the state of California.
Both Fidelity National Home Warranty and BPG Home Warranty are charter members of National Home Service Contract Association (NHSCA).
Maintaining everything in the home is one of the major concerns homeowners have to deal with. Every homeowner worth his salt will tell you that the primary expenses incurred in the process of home maintenance are due to appliance and system faults.
Having said that, we’re sure that everyone has heard of Appliance / Home maintenance plans or simply put, home warranty plans. Such plans are contracts that agree to provide you with discounted repairs and replacement services for household appliances and systems. Do keep in mind that such plans are for ageing appliances that have suffered quite a bit of wear and tear over the years. Appliance warranties only cover damages that are due to age, wear and tear.
The working of such plans are quite simple. You purchase the warranty from a home service provider for a specific duration. During the coverage period, if your appliances / systems breaks down, you only need to call the your warranty provider. They will send a technician to fix your faulty item at just a nominal service charge fee. The actual cost of repairs will be borne by the company.
Hence, in many ways, a warranty is a wise way to protect your budget from unexpected expenses. To know more about home service contracts, read things to know about home warranty. You’ll find that helpful.
Now, coming to the actual problem that this article addresses, cost of home maintenance plans. In general such appliance warranties are affordable and reasonably priced. Most companies offer a specific set of plans from which you can choose, based on your requirements.
The annual premiums for a home service contract ranges between $200 – $ 600, for a home under 5,000 sq.ft. When you purchase a plan, you will be provided with a policy booklet that explicitly specifies all the items that will be covered. You will also be provided with information about various other terms and conditions. Like we said before, home service contracts do not cover damages due to anything other than age and regular use. For faults due to crime, hazards and other perils, you may want to check the difference between home insurance and home warranty.
In addition to the annual premium, you may also have to pay a nominal fee as the deductible each time you raise an issue. Deductibles usually cost between $50 – $100. There are some companies that offer zero deductible appliance protection plans
Like we discussed before, different providers charge different amounts for their plans. Following are the facts that decide the cost of home warranty.
If you want to purchase a home warranty plan, we suggest that you get your home inspected first. While some companies offer this service prior to the contract being signed, some companies do not. A home inspection reveals a lot of potential problems that your house may face and the inspector may even recommend a plan to make the best out of home warranty.
If you are still unsure about home warranty, we suggest that you go through our web site and read some informative articles that may help you solve some confusion. That said, we still think that a home warranty is a clever way to protect your appliances and save cash in the process. Cheers!
Adding to a long list of home warranty companies which have entered the home service contract space only to quickly exit, Stanley Warranty announced recently that the company is immediately terminating its services. Visitors to Stanley’s website see this message:
The company’s closing may come as little surprise to those who are aware of last year’s announcement of an investigation into the new company’s business practices. In June 2015 New Jersey’s Division of Consumer Affairs announced that it had filed a complaint against Stanley Warranty, LLC, alleging that the company had committed acts contrary to its contractual commitments to its customers. Among the state’s specific complaints against the company were alleged offenses that specifically involved Stanley’s home service contract customers. Stanley also operated a business unit which provided consumers with extended service agreements for motor vehicles, commonly called auto warranties.
Here’s a quick analysis that we can provide to readers seeking more information about Stanley Warranty’s abrupt closure and the precedences set by other companies that pulled this same move in recent years. Come back to HomeWarrantyReviews.com for updates as we learn more about the fallout from Stanley Warranty’s announcement.
Like Sensible Home Warranty did in 2014 when it closed shop, Stanley provided no apparent warning to their customers that pre-paid services would not be provided, though at this time it’s still unclear to HomeWarrantyReviews.com whether the company contacted customers via telephone or postal mail prior to closing its doors. It’s also not known yet whether Stanley’s failure to uphold its commitment to any pre-paid customers will compound the company’s problems with New Jersey’s consumer agency.
Another company in the home warranty space that closed its doors in 2014, Colonial Home Warranty, sought bankruptcy protection. Through bankruptcy, the company appears to have been able to escape financial responsibility for unfulfilled service contracts and repair bills from their contractors. Whether or not Stanley Warranty will seek similar protection is not clear at this time.
Reviews for Stanley Warranty, also known as Stanley Safe Club, here on HomeWarrantyReviews.com are almost entirely negative. The reviews reflect an apparent trend of the company not honoring its promises to customers or contractors who performed repairs on its behalf. Many of the worst reviews mention repair contractors pursuing payments from the homeowners after Stanley Warranty failed to fulfill its duty to make those payments in a timely manner.
On its Better Business Bureau page, Stanley Warranty already had an F rating prior to the announcement of its cessation of services to its customers. On Yelp, a recent review includes a comment about a refund check from the company to the customer, who had canceled services ahead of the expiration of the contract period, being denied due to insufficient funds. That review was created in December of 2015, leading to the obvious question whether or not Stanley was insolvent well before it closed its doors in 2016. Interestingly, reading past reviews on Yelp leads you to at least one claim in 2014 that Stanley Warranty had announced on its company website that it was closing. And no matter how far back in time a reader travels on Yelp, the story seems to be consistently poor, one unhappy customer after another.
Perhaps the most insulting element of this story is that Stanley Warranty sold its service contracts with a promise of zero service fees. Anyone familiar with the home service contract industry knows that most companies charge a fee, paid by the customer to the service provider, at the time of a service call. For a company to offer competitive rates with no service fees is a pretty compelling deal for consumers. And many of the consumers lured in by that deal are now left with every required repair being paid entirely out of their own pockets, despite having paid well in advance for home service contracts from this company.
The home warranty industry has a history of companies like Stanley Warranty popping in and out of the space and taking loads of customers’ money out the door when the companies fold or burning up the money received from customers through mismanagement and unhedged risks. Consumers who have been buying home warranties for years probably recognize some of the company names, ones like Arkidus, Sensible Home Warranty, Colonial Home Warranty, and Certified Warranties Corporation. All of these companies have something in common. They sold home service contracts right up until the day they shut the office lights off and locked the doors.
This may be the single biggest black eye that the home warranty industry has received in the last decade, and it just keeps happening. As if companies being able to enter an industry that is so much like insurance, often undetected by the state agencies that regulate their industry, improperly funded, and perhaps even criminally intent on defrauding their customers is not enough, the end result of the companies is consumers left with financial losses sometimes amounting to thousands of dollars in service contract fees paid in advance. All too often the regulators in the states where the customers live are powerless to retrieve those customers’ funds, and even when bankruptcy courts are involved the individual consumer is usually out of luck when liquidated assets are divided up among registered claimants.
In a nutshell, the chance of Stanley Warranty’s customers seeing refunds is very, very slim. It’s quite likely that this story will end the same way it did for customers of Sensible Home Warranty in 2014 when that company disappeared overnight. But that should not stop consumers willing to do whatever they can to seek justice. Readers who wish to pursue legal action should immediately seek advice from an attorney, preferably one with experience with defunct service contract companies.
If there’s any worthwhile piece of advice we can give to our readers who are shopping for a home warranty company it’s this:
Do your homework! Despite it not always being easy to do, consumers must research companies in the home service contract space before making a purchase. Here’s an example of the kind of detailed reporting available to consumers trying to evaluate the financial health of companies selling home service contracts in the United States. That article by Warranty Week is an excellent resource. Keep in mind that if the home warranty company you choose is using its sales to finance its claims then you can probably count on two things happening. One, the company will do whatever it can to avoid paying your claims. Two, the company will eventually get into hot water and close up quickly in order to try to avoid the owners bearing personal responsibility for the actions of the company.
Be safe out there. And if you are a Stanley Warranty customer who would like to share information with other readers in the same boat as you then please share your story in the comments section below.
Ever wondered what is the difference between home warranty and homeowners insurance ? Are they not same? Let’s find answers for these questions.
While home warranty and home insurance products may come across as same, they are totally different. The coverage, cost, terms and conditions vary greatly. Home insurance is compulsory in some cases whereas home warranty is a recommended choice.
Home warranty offers protection for your major appliances, as well as plumbing and electrical units. It covers the cost of repairing or replacing major household appliances in case they break down, provided they meet the terms and conditions of the home service contract.
Home insurance covers your home in the event of damage due to natural calamity or man-made disasters and offers you liability protection from lawsuits in case of a third party involvement. If your neighbor came visiting you and accidentally fell and got injured and decides to sue you, then home insurance will take care of the claims. Home insurance is mandatory if you have a mortgage on your home.
Items covered by a home warranty may vary by company and plan, but typically includes the following items:
In case of an uncertain event like fire, theft, vandalism, or certain natural disasters, the cost of damages are covered. It also covers your personal items and gives you liability protection. Liability insurance will protect you from lawsuits in the event that someone is injured on your property. Home insurance will only insure your personal items in case they are stolen or ruined in a disaster. Repairs and replacements due to wear and tear are not covered.
The insurance policy varies depending on your state of residence and type of policy, but generally it will cover the following.
Home is the most prized and cherished possession any individual can have and nobody anticipates damages to this, therefore a home insurance provides you the following benefits when you cover your home.
A standard warranty runs $300 to $500 for a year of protection, which covers the cost of repairing or replacing a home’s major systems and appliances. Home sellers typically pick up the tab for the first year of coverage. Extended coverage plans for pools, spas and washers and dryers can be purchased at an extra cost.
Insurance cost varies from state to state and depends on the extent of coverage and the location of the property but a standard insurance can cost any homeowners insurance is between $300 and $1,000.
When you are planning to buy a home warranty, make sure that you do some research. Check our home warranty reviews section that provides pricing, comparison, quotes and consumer reviews of all major companies. When you are getting price quotes, inquire to look over a sample policy. Bear in mind to understand the entire policy, together with the fine print.
Another advantage of home warranty policy is that it is transferable. That means when you sell the house the warranty would be passed to the new owner. This has proved to be a well-liked feature amongst home buyers as homes having home warranties are selling at increased prices and in much shorter times. This in itself could make it sensible to get a home warranty policy.
When a covered appliance breaks down you need to contact your warranty company. A warranty company already has business ties with different service vendors. They will in turn contact a service repairman to come to your home and repair the appliance. The repairman will fix the item or recommend replacing it. The service repairman will bill your warranty company directly, but you have to pay a service charge when the repair person visits your home.
With any kind of insurance, it is always a good idea to shop around and evaluate benefits and prices as most insurance companies will provide you a policy discount. Ensure you read the policy before writing a check and ask any queries that you have in mind.
So, the conclusion is that home warranty and insurance are complementary to each other. You can choose to protect everything you own, provided you can afford to. Keep in mind that these insurance products do cost a bit more, but compared to the benefits they provide and the peace of mind you get, it seems like a very small amount. Insure your home as well as buy a home warranty all within your budget.
This infographic depicts the most basic definition of what a Home Warranty is all about. Although the title says that it is for dummies, we’re sure that even people with average/ above average intelligence can keep up!
Now, an appliance warranty is a form of protection your purchase for your household appliances and systems. It is a contract that offers to provide you discounted repair and replacement services should your device sustain any damages.
As you can see in the infographic, all major systems and appliances are covered. Now that would include refrigerator, built in ovens and microwaves, washer/ dryer, HVAC units and major systems like plumbing and electrical units. Additional coverage can always be purchased, so you can rest assured that all your devices can be protected!
This is how it works. When your covered device gets damaged, you simply place a call to the warranty company explaining your situation. If the damage is not an excluded one, your claim will be taken up. The warranty company then sends a technician to your home to fix the damage.
Let’s discuss the claims part. Like we said, when you notice a damage, all you need to do is inform the warranty company about it. Did you notice that title saying “Common reasons for claim denials”? Yes it is true. Although this does not happen often, it is still noticed that companies often deny claims. The grounds for claim denial varies from company to company and can be understood only after you go through their policy booklet.
However, common reasons for denial are as follows
Don’t worry too much about it. If you choose a reputable company, chances are low that your claims will be unjustly denied.
Moving on, let’s discuss the premiums and deductibles involved. As the image says, the annual premium for most basic warranty plans are somewhere in the range of $250- $500. This can vary depending on the extent of coverage. Larger the coverage, higher the premium.
Each time you raise an issue, you will be expected to pay a deductible/ service call fee (it’s nominal, around $50). The happy news is that there are some companies offering plans at zero deductible.
So there! That’s what the infographic is all about. Isn’t it an awesome image? Cheers!
Planning to sell your home and hoping to get top dollar for it? You’ve come to the right place! Selling a home often requires as much thought and consideration as buying one, especially if you are trying to fetch a good price for it. Thankfully, these are a set of pointers you can go through to ensure that you get a good deal. So, sit back, read and get to know how a home can be sold for a great price!
Any transaction that involves real estate should be researched well. Selling a home for top dollar is no different. You could begin with finding out what the average market value is for homes in your neighborhood. You could also pick a real estate agent to help you with the sale of property. Real estate agents always stay updated about prices and know the vibe of the crowd.
If you do not want to appoint an agent, you can use the old-school method and gather information from friends and family. You should also do some research on the amenities available in the neighborhood as such matters affect the sales price of your house.
The Internet is also a very good place to begin your research. You can also make use of online portals to list your house. This will give better visibility and might help you get an idea about prices of houses in your neighborhood.
Many factors should be considered while pricing your house for sale. Apart from obvious factors like size, amenities, and age of the home, there are factors like facilities in the neighborhood, proximity to schools/hospitals/parks, connectivity, and history of the locality. Again, internet research will help you with this task and probably be worthy of your time for those top dollars of your home. There are online tools which give you an estimate of the sales price of your home after you provide details.
If you have listed your property on an online marketplace, be sure to keep checking in often. Events that happen in your neighborhood like crimes or accidents could adversely affect your listing. Staying updated is key here. Also, unless you fix the right price, a good deal can never happen.
If you have placed an ad for your property in print or online media, there is a good chance that many potential buyers will try to contact you to collect information. These folks are also going to negotiate with you to drop the price. While making a small reduction is fine, dropping the price by a large margin could get the buyer suspicious. He/she will begin to wonder if the house is truly worth top dollars if you drop the price without much fuss. The general trend among sellers is to price the house a little above the market value. That way, even if a buyer makes a request to reduce the price, the deal will still be good.
Like we said before, real estate agents are of huge help when it comes to negotiating. In fact, the entire negotiation can happen with the agent alone leaving you free of the task of having lengthy conversations with the buyer.
Everybody loves add-ons, more so when it comes to property. This is a step which is almost guaranteed to increase the selling price of your home. Research has found that a home warranty plan definitely increases the sales price of your house. These plans not only protect your budget, they will also relieve the seller from future disputes. If an appliance in your home fails, the new homeowner will simply contact the warranty provider and not the seller.
You can also put in more shelves or racks to increase storage. Most people are huge fans of ample storage and hence, it could compel people to buy your property. Replacing old appliances will also help sell your home faster.
Nobody wants a house that looks old and spooky. Peeling paint, squeaky doors – in general, anything that looks like the Amityville horror house will be seen as a huge turn-off. It could repel potential buyers. A fresh coat of paint is almost mandatory for the house before it goes on the market. You could also enhance the external appearance of the home by improving the garden (if you have one) or you can add some other landscape detailing. You could also renovate the bathrooms (if they are old) or the kitchen for faster sales. The money you spend on upgrading your home can be reaped back once you sell the property. Trust us, decorating your apartment creatively helps lure in buyers!
Unless you use the services of an agent, your home could be in the market for some time. Do not let that prompt you to drop the prices drastically. A good deal will definitely come by. In the meantime, read up on various home maintenance guides to give your home a thorough upkeep. You could also get a home inspection done as a home inspection report is something that potential buyers would want. That’s all! Hope you strike a very good deal!
Just the decision to take the task of building a home into your own hands can be daunting, keep aside the fact that liabilities are now yours alone to deal with. The joy of being there every step of the way and having a say in every brick, beam, and wall comes with a lot of responsibility. The smallest of injuries on site to a worker, accidental falls, natural disasters and other unforeseen circumstances can put your budget off by thousands of dollars.
Time is a factor as well, having the plan pushed back by weeks, if not months; time and money that you cannot get back. Such accidents are what makes it prudent for you to invest in structural insurance, warranty and legal coverage for all the essentials.
Structural insurance functions within the parameters of Builders Insurance and Site Insurance, covering claims regarding the foundation and architectural framework of the building, as well as the integrity of the site it is built on.
As the percentage of self-built homes increase in the US, numerous companies now offer a comprehensive list of structural insurance for homes built without the assistance of building agencies.
If narrowed down to just structural claims, structural insurance covers the claim of any structural defects in a home for a fixed number of years after it is built. Often certain companies have a secondary set of rules, pertaining to the fact that the claim will only kick in 7 to 10 years after the house is completed.
That being said, structural insurance usually comes hand in hand with site and builders insurance as well, both essential and usually synonymous with structural insurance.
Site insurance is offered to builders as well as individuals who have purchased land and intend to construct. It not only covers any natural disaster-related damage – fire, storm, flood – to the land, but also the temporary structures on it. The coverage puts aside a certain sum to take care of any unforeseen circumstances that may cause huts, caravans, tools and the building under construction itself to be partially or wholly damaged.
Certain insurance companies not only take care of the monetary side of things but also offer services to clean, repair and bring back the space to its former state.
In recent times, Builder’s Insurance has become a must for self-built structures, especially since it establishes a sense of trust between the homeowner and the bank or builder who is offering monetary assistance.
Builder’s insurance acts as the umbrella under which site and structural insurance fall, but often companies do cater to individual needs by offering them separately. These insurance policies even accommodate for theft of tools and valuables from the site, but usually, put a limit of the claim. That being said, it is important to pick appropriate coverage plans and not under or over-insure your property.
Allowing delays and pushbacks, any building or structural insurance for individuals who are constructing on their own extend to 18 months, as opposed to the usual 12-month coverage given for builders.
Building a home isn’t only about the structure and integrity. Along each step of the way, you have to be aware of not only accidents and loss that are beyond your control, but also any harm that the process may cause to workers, the public and adjacent private and public property.
As a homeowner, you are liable if any of your workers are injured during the course of construction, or even if they fall ill due to toxic substance exposure while they worked for you.
Even a trespasser walking into property can have a legal claim if he or she is injured due to any improper construction methods.
Damage to surrounding property can be another reason you are faced with a very large bill for compensation. Everything from a falling tree branch to heavy machinery vibrations that may cause harm to adjacent structures can be seen as cause for a lawsuit. Most often, such damage is seen to happen during the time when your foundation is being set, causing worry about underground water sources and support extending below the ground of other buildings in the area.
Besides structural and builder’s insurance, warranty extends the coverage, claims, and care for years after the home is built – taking care of issues and damage that insurance does not address. While insurance deals with unforeseen circumstances and matters that were out of your control, Home Warranty offers solace when you need to deal with maintenance, repair, and replacement due to general wear and tear.
Usually put in place for a period of ten years, Structural Warranty covers defects in the foundation, load-bearing walls, beams, pillars and sometimes even wiring and plumbing systems. Not only does it keep you worry free, it also assures that any negligence on the part of the contractor is covered for without conflict.
Any homeowner who lives in Nevada and is shopping for a home warranty, also called a home service contract, will want to read this article. Why? Well, for one reason, HomeWarrantyReviews.com is one of the most established sources of reviews for home warranty companies in the U.S. And thanks to the thousands and thousands of reviews we’ve compiled on our website, we can offer you fair and objective input regarding the home warranty companies in Nevada that are doing the best job serving their customers needs.
So, which home warranty companies are the best in the state of Nevada? Let’s find out!
Nevada is famous for its desert areas, Las Vegas in particular. And with desert days you can expect several months of daily average temperatures above one hundred degrees Fahrenheit. As if the desert days are not challenging enough, desert nights can be a bit extreme too, temperatures plummeting from the daytime highs. When you push your heating and cooling systems to their limits you increase wear and tear and increase the chance of encountering frequent problems. With this in mind, Nevada homeowners should carefully consider their choices of home warranty companies, assuming the heating and cooling systems will be covered items.
All of the top companies listed in this article have something in common. That common thread is quality service. No matter what appliances and systems you want covered, you primarily want to know that when something breaks down it will be fixed quickly and correctly. And for that reason you can compare one common aspect of every home warranty company, that being the performance of the company when claims are filed by customers. To do that though you need real, accurate, fair feedback from homeowners like you. Luckily, you’re at the right place for that.
HomeWarrantyReviews.com ranks companies based on user feedback, not based on how much companies pay for advertising. You will find that some other websites that rank home warranty companies do not do the same thing. If you trust a website that ranks companies arbitrarily then you may not be happy with the end result. What we can offer you below is a list of top companies that service the state of Nevada, a list that is only influenced by consumers just like you, people with direct experience filing claims with these companies. So get out your paper and pen. Here is the list of top companies servicing Nevada, based on the current standings on our website.
You may be familiar with these companies. All of these companies advertise their services widely. But what makes them so successful in Nevada? As is the case with nearly any home warranty company, a great repair contractor can make the customer experience much better than it would have been if the home warranty company didn’t have a good network of qualified contractors in the area. Home warranty companies have to work very hard to make sure they have enough contractors in each area they service. The companies also must maintain records of customer satisfaction in order to ensure that the contractors are making their customers happy with each service call. So how do these companies do with regard to customer satisfaction if you focus on the contractors doing the work? Read on to find out.
When you have as many customers as American Home Shield does it becomes a challenge to keep them all happy. But AHS has clearly made a good impression on its customers in recent months. Just scanning through the top ten reviews we found nine of ten reviews with very high ratings and very positive comments specifically mentioned the great service from the repair contractors. In several reviews the comments referred to AHS’s consistent delivery of timely, high quality repair services via the company’s contractor network. And that network is one of the strongest reasons for choosing a top rated company like AHS.
In eight of ten recent reviews we examined we found specific praise for the repair technicians that The Home Service Club sent to their customers’ homes. Though there were two negative reviews in the group we looked at, overall the customer reviews were consistently positive, particularly with regard to the time it took to receive repair services and the accuracy and cleanliness of the work performed. HSC appears to have good contractors working with them in most areas they service and appears to have a very efficient process for dispatching contractors when claims come in.
In the case of Select Home Warranty we found that nearly all of the recent reviews had extremely positive things to say about the claims process, from start to finish. One reviewer contacted Select after 11:00 pm to report an air conditioning problem and had a contractor at his home within five hours. Another reviewer wrote that Select Home Warranty authorized the use of a repair contractor the homeowner picked, instead of asking the homeowner to wait for a network technician to be available. Stories like this are not altogether unheard of in the home warranty industry, but when you see consistently high praise for the timeliness of repair contractors arriving after claims are filed you know you are looking at an exceptional company. And that is the type of company that every homeowner wants to do business with.
Landmark Home Warranty has some very happy customers. Looking through the company’s recent reviews we noticed that all are positive and nearly every one gives specific credit to the customer service representatives and the repair contractors. This sort of applause from customers is important, because when you see that most reviewers are happy with the entire claims process, end to end, you can expect that the company will deliver similar results to any of its customers.
Home Warranty of America, like the other companies listed here, has a very high rate of great review comments and ratings. With only a handful of negative reviews among the many that we examined it’s not surprising that HWA consistently ranks among the top companies on our website in most of the areas the company services. Many of the reviewers indicated that they were introduced to HWA’s services by a real estate professional. In some cases real estate professionals themselves took the time to write reviews. So it’s possible that many of our Nevada readers can learn first hand about HWA from the professionals helping them list or purchase their houses.
Being great in any business means being great consistently. What our readers can take away from this article is the benefit of thousands of consumers’ personal experiences. Knowing that so many customers in Nevada have been pleased with the service from these companies, readers can be much more confident in considering any one of these companies for a home service contract. But don’t just take our word for it. While you’re on our website we encourage you to read reviews about home warranty companies, not only for these ones but for any others you may be considering.