Home » Home Warranty Ratings FAQ
Frequently Asked Questions
Why Ratings are not Available for Some Companies?
There are various reasons for not showing the star ratings for companies. Here are some reasons:
Why is My Review Not Showing up?
Our goal is to provide valuable feedback on home warranty companies to prospective customers. We moderate reviews to ensure they meet our guidelines that are stated in the review form. Reviews are queued for moderation and published once approved. If you do not see your review, it is either waiting for moderation or it did not follow our guidelines.
Here are some more reasons if you do not see your review posted:
Please note that these guidelines are implemented in the recent past and are subject to change. You may notice that some of the past reviews that were approved before we implemented this process may not conform these conditions.
What is weighed average sorting?
The weighted average sorting uses an advanced Bayesian weighting formula to sort the companies based not only on individual star ratings but also on number of customers who have rated the company. Companies with just a few positive ratings won’t outrank those with many high ratings and a few negatives, as it is not possible to derive a statistically significant number based very few reviews. Having more reviews means more confidence in the overall rating computed.
Common questions asked by home warranty companies
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