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Allied Home Warranty

Home Warranty Plan Details and Reviews for Allied Home Warranty

Allied Home Warranty

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888-351-0908

Rating Timeline
Customer Service 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Service Timeliness 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Repair Service 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Overall Rating1.8 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
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P.O. Box 540487 Houston, TX 77254 TX
888-351-0908 $395-$600
Premium $395-$600
Deductible $60
Effective Date of order or closing
NHSCA Membership No
Coverage Area Selected States Texas
Years In Business 14
Total Reviews 393
Complaint Resolution No
BBB Rating A+
Executive Profiles Kasey Kimmel - Johnson, Manager Gloria De Leon - , Customer Service Manager -
No. of Employees 51 - 200
Headquarters Houston, TX
Address P.O. Box 540487 Houston, TX 77254
Alias Allied Warranty

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Protect Your Appliances Now

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888-351-0908

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Inspired by companies like Beck’s Prime, Southwest Airlines and some other honest institutions, Allied Home Warranty (AHW) claims that their company was started to serve homeowners as a resource that can be used for the smooth running of their homes.?

AHW is a company that has a lot more to offer than just warranty products. Some of the other services they offer are pest and termite control, home rekeying, home alarm installation, landscaping, mortgage refinancing, AC / heater tuning and a lot more. The company has a full time customer service facility, however after-hour requests have an additional fee.?The company hosts a well maintained website that offers all the basic online services required by customers. Plan details, sample contracts, facilities to sign up and become members and purchase plans, place requests etc can be done through their website.?

For homeowners, the plans are as follows:

  • Basic Plan
  • Premium Plan (Higher coverage
Both plans charge a service call fee of $50?For realtors too, AHW has two different plans to offer:
  • Buyer’s Plan
  • Seller’s Plan
These plans have features similar to the homeowner’s plans. However they have a few additional benefits. AHW claims that homes with their plans sell 50% faster and avoid unnecessary delays.?The New Construction plan is a unique product by AHW that is designed to cover newly constructed homes. The price starts at $595 for a term of 4 years. Such plans are meant for houses whose Builder’s warranty has already expired.

Reviews & Ratings

Houston - TX 06-06-2018
Lloyd A Gray Houston TX
Posted On 06/06/18
Review No. 127398
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don't wasted your money this company, its a total rip off. This is the worst service of any home warranty that I have ever experienced. On hold for over an hour for customer service. If you get an second opnion they have to approve it before the work is done, no matter if the 2nd contractor charges half the price of the contractor that they send out. They did not pay on the claim that I had with them, because I did not get there permission to allow the other contractor to do the job even though the cost was half the price of there contractor. Don't waste your money. Work order # 543651 view less
Don't wasted your money this company, its a total rip off. This is the worst service of any home warranty that I have ever experienced. On hold for over an hour for customer service. If you get an second opnion they have to approve it before the work is done, no matter if the 2nd contractor charges half the price of the contractor that they send out. They did not pay on the claim that I had
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# 127398
Rosharon - TX 04-05-2018
Carolyn Bowen Lewis Rosharon TX
Posted On 04/05/18
Review No. 124791
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
TEN days my tenant is without a/c. Their NRG service rep called from residence wanting $60 first by CC. Then said a/c Condensor needed to be replaced. Company would pay $1500 and cost $4500 so I pay $3000! I am a Realtor 40 yrs, own many rent properties and manage many more. I know what a 3 ton unit should cost..$3000 or less. So I am told to get my own bids and response in 24-48 hours. I sent my a/c man...4 days later am told he was denied since he works at an address that is mixed with residential. So I get another bid and a 3rd bid. Sent and told answer by end of business day. 2 days later vendor denied because he went by bid from THEIR vendor and my denied vendor and did not go to the property. #1 another service fee for me to pay #2 they continue saying they will see if their vendor will price match. When denied I express my frustration, how they are abusing 3rd parties by doing this when they don't intend to hire them and he used THEIR VENDOR INFO TO BID. I was told supervisor would call me in 30 minutes on returning to lunch..by guy who said by end of business day 2 days ago...That was at noon today. It is now almost 10 pm, still waiting on the call. Tenant out of air conditioning TEN DAYS NOW! How I wish I had read these reviews before my seller bought this policy for me. By the way, vendor sent a kid out who when asked what was wrong said freon leak. I asked if he found where the leak was. Answer "No, I just required a replacement so I didn't check". I mentioned the leak might be from the coil or a line? Tenant complained of loud noise. He says "I didn't hear no noise". It seems noise comes when it gets hot and he didn't stay that long. This is a scam and that is an understatement. I intend to spread the work through the entire Real Estate Community! view less
TEN days my tenant is without a/c. Their NRG service rep called from residence wanting $60 first by CC. Then said a/c Condensor needed to be replaced. Company would pay $1500 and cost $4500 so I pay $3000! I am a Realtor 40 yrs, own many rent properties and manage many more. I know what a 3 ton unit should cost..$3000 or less. So I am told to get my own bids and response in 24-48 hours.
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# 124791
Carrollton - TX 04-03-2018
Jane Carrollton TX
Posted On 04/03/18
Review No. 124729
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I can't begin to explain how frustrated I am with Allied Home Warranty (AHW). The vendors they send to the house are very incompetent or they have grievances with AHW and choose to end their working relationship with them. EXAMPLES: When we had AHW air conditioner vendor come to the house to do a maintenance/ checkup they blew out my lines and messed them up so badly that my ceiling caved in. ( I just had a new kitchen remodel) After they repaired that, they said they can't fix it and collected their $60.00 and said a plumber had to fix the drainage pipe...another $60.00 fee .... The plumber was old and said he didn't think he could climb over to where the pipe went and left without repairing it, however, he collected another $60.00 for coming out. My son and I climbed up into the attic and found the clog at a 45 degree turn and repaired it our-selves! Oh and I'm 56 yrs old.
The pool repair vendor is another story ...I called AHW and put in a claim for my pool pump, the pool vendor came out and said I needed a new pump. They took the $60.00 and left. After no word from them, I called them and they said Allied Home Warranty doesn't pay their vendors but they will take care of me. They came by and installed a pump incorrectly. I called AHW and they said the vendor was not working with them anymore and left me with a non-repaired pool. AHW said I had to find my own pool company to fix it and they MIGHT reimburse me minus another $60.00 service fee. HA ! These are only small samples of how they have disappointed me in the past and present and why I am changing my home warranty. I should have done it long ago !! Don't be a fool like I was and fall for the cheaper service deductible, You WILL PAY for it in the end. I am a real person with no other agenda except to save others the grief I am going through. I have had three vendors say bad things about AHW and urge me to change. When the vendors complain to the customers about Allied Home Warranty, that should speak volumes! I'm listening now !!
God bless, and I hope this helps you make a wise and informed decision about a home warranty company. view less
I can't begin to explain how frustrated I am with Allied Home Warranty (AHW). The vendors they send to the house are very incompetent or they have grievances with AHW and choose to end their working relationship with them. EXAMPLES: When we had AHW air conditioner vendor come to the house to do a maintenance/ checkup they blew out my lines and messed them up so badly that my ceiling caved in.
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# 124729
Plano - TX 03-31-2018
Rln Plano TX
Posted On 03/31/18
Review No. 124591
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Been with this company for years and now if i have a claim they either say it is not covered or they cover about 10% of what it would cost their contractors to fix! Worst Company in the World! Crooks, Crooks, and Liars big time! They do not cover most things and yes they do charge $60 just to give an extremely over priced quote. Customer service sucks really bad, rude, heartless people! I don't know how they sleep at night! Run, Run, Run far away from this terrible company! view less
Been with this company for years and now if i have a claim they either say it is not covered or they cover about 10% of what it would cost their contractors to fix! Worst Company in the World! Crooks, Crooks, and Liars big time! They do not cover most things and yes they do charge $60 just to give an extremely over priced quote. Customer service sucks really bad, rude, heartless people!
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# 124591
Cypress - TX 01-31-2018
Ted Cypress TX
Posted On 01/31/18
Review No. 122303
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Got a bid to have two water heaters replaced before contacting them: $2,300. Contacted them and paid two "plumbers" $60 to do nothing except recommend replacement. They told me my water heaters were manufactured in 1999. That was the date of one of the STANDARDS the water heater met - the other two were 2002 and 2009. Anyway, the serial numbers identified manufacture dates of 2012 in the 26th and 27th weeks (end June and beginning July), so still under warranty. They offered me a bid of $3,300 and Allied would pay only $750 TOTAL. My guess is that the plumber gets about what the other plumber bid and Allied gets a kickback of $1,000 (net profit to Allied of $250). Turns out there's a reset button these guys didn't even try!!! Home Depot parking lot guys, no doubt. Allied is a scammer and their contractors are scammers. All home warranties are a SCAM!!! view less
Got a bid to have two water heaters replaced before contacting them: $2,300. Contacted them and paid two "plumbers" $60 to do nothing except recommend replacement. They told me my water heaters were manufactured in 1999. That was the date of one of the STANDARDS the water heater met - the other two were 2002 and 2009. Anyway, the serial numbers identified manufacture dates of 2012 in the
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# 122303
Round Rock - TX 12-29-2017
Fernando Camargo Round Rock TX
Posted On 12/29/17
Review No. 120671
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Poor customer service. In the middle of the Winter with 4 children in the house, no hot water, no heating, no stoven. I am told I'll get a call from the 3rd. party provider in no more than 4h. No call received. Called Allied and they said the provider is probably closed. Instead of managing their own providers they point the CUSTOMER to contact the provider directly. Also they do not guarantee I will get a visit from the provider tomorrow. It all depends on their availability. Guess what: high chance of spending the next few days without hot water and heating. It will be a great New Year's day thanks to Allied's superior service level. view less
Poor customer service. In the middle of the Winter with 4 children in the house, no hot water, no heating, no stoven. I am told I'll get a call from the 3rd. party provider in no more than 4h. No call received. Called Allied and they said the provider is probably closed. Instead of managing their own providers they point the CUSTOMER to contact the provider directly. Also they do not guarantee
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# 120671
San Antonio - TX 12-09-2017
Vee San Antonio TX
Posted On 12/09/17
Review No. 119699
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
STAY AWAY!!! FAR AWAAAAAY!!! They are not great service. We had two major appli. go out (oven and microwave within the same week-CRAZY), they were quick to come look at it but microwave was blown had to buy a new one out of pocket before getting reimbursed are 2-3 months. They give you the run around every time you call. AND all over $150!!!! LOL...ONE HUNDRED AND FIFTY DOLLARS!! That's their full "pay out" if you have to completely replace microwave. The microwave we had to purchase to fit accordingly was $400 and change. The Oven the tech was able to fix thankfully. I still advise, GO ELSE WHERE!!! Customer service sucks!!!! view less
STAY AWAY!!! FAR AWAAAAAY!!! They are not great service. We had two major appli. go out (oven and microwave within the same week-CRAZY), they were quick to come look at it but microwave was blown had to buy a new one out of pocket before getting reimbursed are 2-3 months. They give you the run around every time you call. AND all over $150!!!! LOL...ONE HUNDRED AND FIFTY DOLLARS!! That's their
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# 119699
San Antonio - TX 12-05-2017
Paul Seymore San Antonio TX
Posted On 12/05/17
Review No. 119495
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
A company of liars! The authorized me to have the repairs done and said they would reimburse me (I have the letter) but no reimbursement has come and I get nothing but a runaround when I call. They will lie to you and refuse to let you speak to a supervisor. Stay away!!!
# 119495
Azle - TX 12-01-2017
Michael Azle TX
Posted On 12/01/17
Review No. 119229
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It's a scam! My AC went out in January, called Allied, technician came out and said I needed new AC system for over $10,000. I personally called another technician and the cost for the replacement part was $200. I had a heater in an exhaust fan go out, technician came out, paid my $60 (the check cleared the bank the next day). I had to call Allied two times and per the last discussion was told by Allied that its not covered because its not part of the AC system and that the heater was too old.
I asked to cancel service and was told that the "cancellation department" was closed and that they will get back to me.
Called today to cancel and the phone call will not go through...
Beware!! view less
It's a scam! My AC went out in January, called Allied, technician came out and said I needed new AC system for over $10,000. I personally called another technician and the cost for the replacement part was $200. I had a heater in an exhaust fan go out, technician came out, paid my $60 (the check cleared the bank the next day). I had to call Allied two times and per the last discussion was
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# 119229
Arlington - TX 11-27-2017
David Roberts Arlington TX
Posted On 11/27/17
Review No. 118836
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Terrible customer service 4 phone calls still my microwave/vent hood not even looked at. Terrible 2 different companies called. no response.
# 118836
Montgomery - TX 10-28-2017
Travis Montgomery TX
Posted On 10/28/17
Review No. 117927
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am disgusted by the way this company has handled our service. We are now left to be without our hot water heater through the weekend. In October. Which means the water is cold! We have young children and NEED the repair done. We are already out of pocket for having the plumber out and then had to stay in an hotel. Now we've found out that it will cost less to just buy the appliance and have it installed ourselves (even though Allied won't re imburse us for it) than for Allied to pay their part with a plumber. Absolutely disappointed in this company and I will never purchase a policy with them again. view less
I am disgusted by the way this company has handled our service. We are now left to be without our hot water heater through the weekend. In October. Which means the water is cold! We have young children and NEED the repair done. We are already out of pocket for having the plumber out and then had to stay in an hotel. Now we've found out that it will cost less to just buy the appliance and have
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# 117927
Austin - TX 10-02-2017
Chandler F Austin TX
Posted On 10/02/17
Review No. 116729
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This Company is awful. I'm currently renting from my parents who got insurance through Allied. A year ago our AC broke and the vendor they sent us (Preferred AC and appliance) was unresponsive, had to come out several times and then about 6 months ago our whole AC system broke down because Preferred AC did a shortcut causing more damage then originally and we had to replace the whole system. We insisted on a new vendor for that.

Now about a week ago we had a gas leak in our water heater and stove (both are very old) I called Allied on Saturday, on monday I tried calling the company assigned (they assigned a rooter company for both problems???) and the company was out of business, I called allied and they reassigned it. But they had no other plumber in the area so luckily we were able to call our own.

As far as the stove we still have yet to set up a initial visit and last wednesday they reassigned it to Preferred AC that we had before and I asked them to do someone else but they said this is the only person possible. We could not get in contact with the appliance guy until today (no answer thurs and fri) and Preferred said they hadn't confirmed the work with Allied yet! We called Allied and they never fricking sent the work order!!

Do not use Allied. They are awful. view less
This Company is awful. I'm currently renting from my parents who got insurance through Allied. A year ago our AC broke and the vendor they sent us (Preferred AC and appliance) was unresponsive, had to come out several times and then about 6 months ago our whole AC system broke down because Preferred AC did a shortcut causing more damage then originally and we had to replace the whole system.
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# 116729
Houston - TX 08-20-2017
BC Houston TX
Posted On 08/20/17
Review No. 114942
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I just renewed my Allied Home Warranty. I knew my AC is older and I went over ALL of the costs with them.
Sidebar: I had NRG out in the past twice to service the AC. They NEVER checked the Freon or checked for leaks.
One month after renewing the AHW I called the NRG rep. He quoted the price at double what he had initially said it would cost if my system went out!!! Then stated that AHW does not pay for MOST of the costs.
This is NOT what he told me 6 months ago, and NOT what the SALES person at AHW told me but now he has all kinds of excuse as to why it is more.
AHW will not stand behind what they quoted me, it is August in Houston, 98 degrees and heat index 106. I am disabled and have pets. This warranty is a rip off, huge liars and just a shame!

Note: the last time I called regarding a shower faucet leak, NRG guy tries to TOTALLY rip me off. Just by LOOKING at the shower knob told me it was a $395 repair. I had that same faucet repaired several years earlier by AHW and it was $60 builders grade faucet!!!!!! I threw that NRG rep out of my house, called and they sent another one, he fixed it as I said BUILDERS GRADE $60.... not sure who is the biggest rip off NRG lies to up charge and get money in their pockets or AHW lies to get your renewal and has no intention of repairing the major things when they go out.
My experience with them, RUN AWAY NOW, SAVE YOURSELF from the hassle .

I just spoke to AHW they stated NOW that they will only pay MAX $1500 toward ANY AC replacement.
I WAS NEVER TOLD THIS WHEN I PURCHASED the warranty. I was TOLD it would be COVERED!!!!!
Again horrible company.
I am HOLDING a POLICY that states NO LIMITS.
The AHW rep said they changed the policy November of last year and informed customers through email. I NEVER RECEIVED the email and this year ONLY received an INVOICE, so MY POLICY is NO LIMITS and my AC should be covered as so. AHW WILL NOT STAND BEHIND THIER OWN POLICY>
A COMPLETE SHAME!!!!!! view less
I just renewed my Allied Home Warranty. I knew my AC is older and I went over ALL of the costs with them.
Sidebar: I had NRG out in the past twice to service the AC. They NEVER checked the Freon or checked for leaks.
One month after renewing the AHW I called the NRG rep. He quoted the price at double what he had initially said it would cost if my system went out!!! Then
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# 114942
Granbury - TX 08-07-2017
James Clawson Granbury TX
Posted On 08/07/17
Review No. 114019
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They don't honor their policy's. They try to find ways not to pay for repairs. They are unprofessional on the phone and rude. Their vendors are no good either, they always send under qualified technicians.
# 114019
San Antonio - TX 06-19-2017
Estella L Limbrick San Antonio TX
Posted On 06/19/17
Review No. 111149
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This is the worse company in the world. I had my HVAC system go out within a few weeks of me buying my house. The unit was 11 years old and passed the inspection. Allied Home Warranty only paid 20% of the total cost to have the unit replaced. The excuse they used was they only pay for a broken part not the unit. I have a complaint into the Texas Real Estate Commission since they govern all home warranty companies. Run don't walk away from this company. view less
This is the worse company in the world. I had my HVAC system go out within a few weeks of me buying my house. The unit was 11 years old and passed the inspection. Allied Home Warranty only paid 20% of the total cost to have the unit replaced. The excuse they used was they only pay for a broken part not the unit. I have a complaint into the Texas Real Estate Commission since they govern
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# 111149
Sugar Land - TX 06-06-2017
Sam J Sugar Land TX
Posted On 06/06/17
Review No. 110753
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
To add to my earlier review; the proper place to file a complaint against Allied Home Warranty is the Texas Real Estate Commission. Search for "trec residential service company" and file your complaints there.
# 110753
Sugar Land - TX 05-31-2017
Sam J Sugar Land TX
Posted On 05/31/17
Review No. 110578
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Here is how the Allied Home Warranty scam works. They have a "The One-page contract." Three lawyers I showed it to laughed. They said it is one page because it is so vague that it doesn't require Allied to do anything. When you have a problem you will call Allied How Warranty because you think you have a warranty with them and will get some sort of benefit over calling someone else. Wrong. Allied will send our their own contractor. The name on the truck isn't Allied, but they are owned by the same person, Andrew White. The contractor will come out for a $60 fee. You would pay about that if you picked someone at random. You aren't getting a special price. For that $60 Allied's contractor won't actually do any work, but they will over-quote the cost of repairs by as much as three times the actual cost. Then they will tell you that you get a small token credit toward the repair, but only if you use their contractor to do the work. So, if your water heater breaks they may tell you it will be $1,500 to replace it, but they will give you a $300 credit because of your warranty. You could have hired your own repairman to do the whole job for $600, but Allied will not allow this of you want the $300 credit. So, $1,200 for Allied to do the work or $600 to just have it done yourself. The BBB wouldn't even accept my complaint against Allied. The BBB gives them an A+ rating in part because of the low number of complaints they get. The BBB doesn't like to rate its members low because it hurts their business model. Search for "BBB pay for ratings." ABCNews and CNN have both done stories on the BBB scam.

Andrew White established and/or bought Sweat Equity Partners, Allied Warranty, Lone Star Repair, Geovox Security, HomeTool.com, Sweat Energy Services and NRG Energy. They are all the same. view less
Here is how the Allied Home Warranty scam works. They have a "The One-page contract." Three lawyers I showed it to laughed. They said it is one page because it is so vague that it doesn't require Allied to do anything. When you have a problem you will call Allied How Warranty because you think you have a warranty with them and will get some sort of benefit over calling someone else.
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# 110578
Houston - TX 04-04-2017
EMH Houston TX
Posted On 04/04/17
Review No. 109332
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Very disappointed with their service. Paying $60 deductible is like to get a repair quote for $60. Most of the time on the market, you can get "Free" quote from other repair companies. I paid $60 for the call fee, $175 for access fee (cut a hole of 12x12 inch dry wall to see what's wrong with plumbing), and then $160 for diagnosis fee. I was told that Allied only covers the "repair" cost. So when it comes to figure out what's wrong, you have to pay the vendor. So in a word, I spend about $400 just to get an answer from the NRG company (Allied hired NRG), that this could be the refrigerator problem. So they left with a big hole in the ceiling and they can't do anything. So I had to pay another $60 to get the appliance vendor to come and check it out. And then I was told that the pan attached to the refrigerator is leaking. Then Allied told me that the pan of the refrigerator is NOT covered. Thus, I spent total of $455 just to learn that there is nothing they can do! How do you like this experience? Additionally, they wanted to charge me additional $200 if I want to get the service ASAP

The people who answered the phone is polite and professionally. view less
Very disappointed with their service. Paying $60 deductible is like to get a repair quote for $60. Most of the time on the market, you can get "Free" quote from other repair companies. I paid $60 for the call fee, $175 for access fee (cut a hole of 12x12 inch dry wall to see what's wrong with plumbing), and then $160 for diagnosis fee. I was told that Allied only covers the "repair" cost. So
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# 109332
Rowlett - TX 02-22-2017
Stacy D Dove Rowlett TX
Posted On 02/22/17
Review No. 108771
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
After being a loyal customer for several years and paying for a warranty on 5 properties I've decided to change warranty companies. After my last experience where my ice maker can not be repaired or replaced - they will only cover the cost of a replacement ice maker which does me no good. It took weeks for them to finally tell me this after the repair person stated that it clearly shows from his notes that they should cover the entire replacement. The person that notified me was rude and did not care that I was frustrated. It's obvious why they are NO longer on the top 10 list for home warranty companies. view less
After being a loyal customer for several years and paying for a warranty on 5 properties I've decided to change warranty companies. After my last experience where my ice maker can not be repaired or replaced - they will only cover the cost of a replacement ice maker which does me no good. It took weeks for them to finally tell me this after the repair person stated that it clearly shows from
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# 108771
San Antonio - TX 01-17-2017
Estella L Limbrick San Antonio TX
Posted On 01/17/17
Review No. 108109
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Moved into my home for three weeks when the AC went out. Allied service company came out and to replace the unit was over $8000. Allied paid only $1600 leaving me to pay $6500. Every brochure they have shows this to be covered. Nothing but lies but I do intend to fight this.
# 108109
San Antonio - TX 08-24-2016
Gerardo Dada San Antonio TX
Posted On 08/24/16
Review No. 105268
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I have used Allied for two years. In the past the service has been OK for minor stuff. This time we had a problem with toilets, called them and they assigned a plumber who has able to shop up 5 days later.
I sent Allied and email, never heard back.
The plumber shows up, then called me asking for an extra $75 for a sewer stoppage issues.

Two days later I got another call from the plumber saying it needs hydro jetting and they will call me back. I called the insurance and they said hydro jetting is not covered because it is maintenance or due to a pre-existing condition, even if it is the recommended solution to solve the sewer stoppage, which is explicitly called out in their one page contract.

It's been two weeks and the problem is not solved and the insurance is not willing to pay anything. It would have been more efficient to take care of it myself.

I am canceling my contract today

Bad service, view less
I have used Allied for two years. In the past the service has been OK for minor stuff. This time we had a problem with toilets, called them and they assigned a plumber who has able to shop up 5 days later.
I sent Allied and email, never heard back.
The plumber shows up, then called me asking for an extra $75 for a sewer stoppage issues.

Two days later I got
... view more
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# 105268
Deer Park - TX 07-29-2016
Justin Martin Deer Park TX
Posted On 07/29/16
Review No. 104269
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I wish I had read this feedback prior to continuing my "service" with Allied. I'm the chump. We've had Allied for 3 years with no major needs, just regular maintainance until this summer when our AC went out. Since we weren't habitual claim submitters I felt like we should of been taken care of, nope. Same issues as everyone else so I won't repeat, but liars and scammers are all that work there. No one ever knows anyone else in the company, it's always another department's fault for delays and "buck passing". Dispicible humans who have ZERO compassion for living conditions that are supposed to be insured. They offered to pay $500 of a$6000 repair. It looks like I'm starting to see a pattern. They pay $500 of whatever, no matter the actual cost. The problem is I've paid more than that in monthly deductibles. I'll take the $500 loss, cancel my policy and move on. view less
I wish I had read this feedback prior to continuing my "service" with Allied. I'm the chump. We've had Allied for 3 years with no major needs, just regular maintainance until this summer when our AC went out. Since we weren't habitual claim submitters I felt like we should of been taken care of, nope. Same issues as everyone else so I won't repeat, but liars and scammers are all that work
... view more
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# 104269
Houston - TX 07-15-2016
Buddy W. Houston TX
Posted On 07/15/16
Review No. 103562
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Website works reasonably well but quality of contractors is horrible. After repeated issues with only partial payments on water heater, oven-range, and HVAC the most offensive violation was sending an HVAC contractor who performed work that ultimately would not pass inspection. Only eight months after last repair on our HVAC system we sold the property and the heater would not pass inspection. We contacted Allied who informed us the previous contractor would "no longer work on condos" (after 5 separate repair trips on our equipment) and Allied was unable to source a new contractor to attend to our issue. We quickly and easily sourced a contractor not authorized from Allied who informed us the previous repairs were incorrect, inferior and in fact would not pass inspection. It cost us $4,000 in cash repairs to meet a basic inspection in order to sell the home. Allied would not respond to our inquiries or return our calls. Incompetent company management. view less
Website works reasonably well but quality of contractors is horrible. After repeated issues with only partial payments on water heater, oven-range, and HVAC the most offensive violation was sending an HVAC contractor who performed work that ultimately would not pass inspection. Only eight months after last repair on our HVAC system we sold the property and the heater would not pass
... view more
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# 103562
odessa - TX 07-15-2016
ruben mata odessa TX
Posted On 07/15/16
Review No. 103521
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
terrible company. called for service on a/c unit and company they contracted didn't show up or call or answer phone calls. called them back about needed service and was told that I had scheduled for private contractor. called private contractor and got it fixed. was to be reimbursed for some of the repair but that reimbursement was due over 3 weeks ago. still no money. emailed them about reimbursement still no answer. save your money view less
terrible company. called for service on a/c unit and company they contracted didn't show up or call or answer phone calls. called them back about needed service and was told that I had scheduled for private contractor. called private contractor and got it fixed. was to be reimbursed for some of the repair but that reimbursement was due over 3 weeks ago. still no money. emailed them about
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# 103521
Arlington - TX 07-07-2016
Abby Arlington TX
Posted On 07/07/16
Review No. 103197
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
no there not really all that good with getting good company's for services. i also been having problems with them my A/C went out and i had to keep calling them back and the company they sent out. i was in a hotel for four days. and now for some reason they cannot get my monthly payment right every month they double charge me and i have to call them to rein-burst me.
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# 103197
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