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American Home Guardian

Home Warranty Plan Details and Reviews for American Home Guardian

American Home Guardian

Call Now for a Quote
888-351-0908

Rating Timeline
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
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1839 South Alma School Road, Suite 350, Mesa, Arizona 85210 AZ, NV, TX
888-351-0908 $359 - $570
Premium $359 - $570
Deductible $60
Effective At closing or 30 days from purchase
NHSCA Membership No
Coverage Area Selected States Arizona, Nevada, Texas
Years In Business 15
Total Reviews 162
Complaint Resolution Yes
BBB Rating A-
Executive Profiles Chad Forbush - President, Margie Held - Manager, Ryan Mandley - Director(sales & Marketing)
No. of Employees 11-50
Headquarters Mesa, Arizona
Address 1839 South Alma School Road, Suite 350, Mesa, Arizona 85210
Alias Sonoran Home Protection, AHG

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-351-0908

Other Trade Names: Sonoran Home Protection
Company offers Military Discount on Service Fees

American Home Guardian (AHG) is one of the popular companies providing home warranty services in Texas, Nevada and Arizona. The company considers themselves an innovative provider of home warranty products. AHG claims that their goal is to provide quality protection, financial security and services of the best quality to their customers.

AHG offers a lot of services for their customers. The company provides a 60 day warranty on all repairs along with a 100 % satisfaction guarantee. 13 SEER and 410A HVAC coverage is included in every contract. The company also claims to provide a 4- business hour response guarantee.

Additionally, customers will not have to face an automatic premium increase at the time of renewal, they will simply have to pay the prevailing premium only. Also, there is no 30 day waiting period following an inspection. The company also runs a Multiple Policy and Military discount program.

AHG maintains a dynamic website that acts as a one stop spot for all the information needed. Potential customers can read about their plans and services and also sign up for a plan online. Existing customers can place service requests via their website by filling out a form. An FAQ section is also included on the website, to address common doubts that customers have.

Home warranty plans provided by AHG come in two variations - Guardian & Premium, with the former offering a wider coverage than the latter. The plans are priced at $549 and $399 respectively. Both plans cover almost all the major systems and appliances in a home, however, the Premium plan does not cover the following.

  • Hot water circulating pump
  • Tankless water heater
  • Doorbell system
  • Refrigerator ice maker and water dispenser
  • Jetted tub
  • Freezer (stand alone)
  • 5 star upgrade
All of the above are covered under the Guardian plan.

Reviews & Ratings

El Dorado Hills - CA 09-28-2017
Pj Mac El Dorado Hills CA
Posted On 09/28/17
Review No. 116616
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
1) In my experience, American Home Guard Salesman use false statements about what is covered to sale warranties. Company management simply relies on the fine print of the warranty to refuse coverage of just about everything. Although salesman make statements in complete conflict with there contracts to sale the warranty. Management is unconcerned.

2) AHG advertises as a 5 star warranty provider and top rated but does not disclose who and where these rating come from. In fact this company is rated (F) by the Better Business Bureau IMO, there are no such rating for this company which amounts to false and misleading advertising which is consistent with the endorsed fraudulent sales practices of their employees..

3) When an issue arises, the company cannot provide a contractor to do the work so they ask that the client provide their own contractor. AHG claims to be nationwide but has only been in business 3 years and cannot support the customers they have. When work is complete, the company refuses to service additional problems the appliance fixed because the original work was not done by their contractor. In fact AHG refuses to even send out a contractor to see what the new problem is even though the customer pays for the service call with a $60 service fee. They simply grill the customer over the phone as to the nature of the mechanical problem looking for a reason to deny coverage.

4) The customer service is terrible as it is clear that this company has built there business model around denying coverage so the employees are used to dealing irate customers. You can easily lose a work day getting transferred from person to person and do not dare raise your voice. Although AHG employees have mastered arguing, condescension and loud disrespectful tone don't dare return such tone or they will hangup on you and never answer your calls again.. view less
1) In my experience, American Home Guard Salesman use false statements about what is covered to sale warranties. Company management simply relies on the fine print of the warranty to refuse coverage of just about everything. Although salesman make statements in complete conflict with there contracts to sale the warranty. Management is unconcerned.

2) AHG advertises as a 5 star
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# 116616
Tucson - AZ 09-15-2017
Brandi Lange Tucson AZ
Posted On 09/15/17
Review No. 116179
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
AHG is a scam they charge a fee for warranty services, but when a unit breaks and needs replacement, they use technicalities to tell you that all they can do is offer you a ridiculous small buy out rather then replace the unit for you, they are stealing peoples money and not providing the services they have promised. What good is a warranty if they will not fix a unit or replace the unit when something happens. They will not fix our dishwasher and will not replace it either they have offered us $120 for us to go out and purchase a dishwasher, at this point we don’t even understand what good this warrant does. On 5/24 a service request was made for the dishwasher not working. The dishwasher would turn off and would have to be unplugged and plugged back in for it to work. AHG requested the brand of the dishwasher which was provided on 5/24. On 6/5 I again had to reach out to AHG to find out what vendor was supposed to be servicing the dishwasher. The response was a vendor was in line but the brand was still needed. I pointed out that the brand was provided on 5/24 when requested. An appointment was made for 6/8. The technician claimed they could not duplicate the problem. On 6/26 I reached out to AHG again because the problem had not been resolved. The only response I received was the technician could not duplicate. On 7/5 I again requested that someone be sent out to resolve the problem with no response. On 8/5 I contacted AHG again to let them know that no one was ever dispatched to fix the dishwasher and now the dishwasher was completely inoperable and requested to have someone service the dishwasher. I was told the dishwasher was too old and they would not be fixing or replacing the dishwasher but would offer us a $120 payout ( they already has us pay them $60 for the first technician to come out) So the net offering was $60. This payout does not come close to covering the cost of a replacement dishwasher. Nowhere in the contract does it state an age limit of an appliance to be eligible for repair or replacement. I have requested numerous times for an explanation of calculation for the amount of $120 without any response from AHG. Using their excuse they will avoid replacing any units that have failed by simply saying the age is too old and offering a minimal payout. They should have either fixed the unit or replaced it which is what the purpose of the warranty was. view less
AHG is a scam they charge a fee for warranty services, but when a unit breaks and needs replacement, they use technicalities to tell you that all they can do is offer you a ridiculous small buy out rather then replace the unit for you, they are stealing peoples money and not providing the services they have promised. What good is a warranty if they will not fix a unit or replace the unit
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# 116179
Mesa - AZ 05-25-2017
Deanna Brewer Mesa AZ
Posted On 05/25/17
Review No. 110432
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Carlos has been our service guy for a number of things in our home over the last couple of years and he does a great job! He's very professional and explains everything in detail... which I appreciate! Any future calls we would like to see Carlos get assigned to them.
# 110432
Mesa - AZ 03-22-2017
JohnHeward Mesa AZ
Posted On 03/22/17
Review No. 109183
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I thought John and John with AtoZ plumbing were great.. They came in and helped out and got everything working again. Very good customer service. This is the first time using our Warrenty and I was impressed with all aspects from beginning to end. Thank you.
# 109183
Mesa - AZ 03-14-2017
Carlos Mesa AZ
Posted On 03/14/17
Review No. 109048
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very grateful that I have AHG to help me with my home repairs. I was impressed with the portal that kept me informed throughout the repair process and the person that handled my dishwasher repair was very professional. Thank you!
# 109048
Mesa - AZ 03-07-2017
myrapreta Mesa AZ
Posted On 03/07/17
Review No. 108950
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Excellent customer service worked quickly to resolve my heater issue. I greatly appreciate the great customer service it made it easier to resolve the heater issue. Thank you.
# 108950
Mesa - AZ 02-24-2017
RK Long Mesa AZ
Posted On 02/24/17
Review No. 108815
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was pleased with the service they came on time and fix my problem and they were on their way and I enjoy the rest of my day thank you.
# 108815
Mesa - AZ 12-26-2016
Abundant Air Mesa AZ
Posted On 12/26/16
Review No. 107819
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Pleasantly Surprised! We are an AC Service Company and was contracted to do a job for one of their customers. We have worked with other Warranty companies in the past, but AHG seems like they really care about their Clients and Business professionals Margi Held was especially helpful and attentive! Thank you!
# 107819
Mesa - AZ 12-22-2016
Molly S. Mesa AZ
Posted On 12/22/16
Review No. 107771
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They scheduled an appointment right away and the job was done quickly. I appreciate how efficient AHG has been for me since I got a policy with them 2 and a half years ago.
# 107771
Mesa - AZ 12-05-2016
Joe Holcomb Mesa AZ
Posted On 12/05/16
Review No. 107426
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was having air conditioning problems. I called AHG for service. In two days MBP HEATING AND AIR came to my house. My problem was fixed in Ten minutes. Thanks again to AHG HOME WARRANTY.
# 107426
Mesa - AZ 08-19-2016
Connie L. Mesa AZ
Posted On 08/19/16
Review No. 105077
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great service by Andrew and the whole team. I really appreciated the team effort and the time they have given to give me the best possible service they can give. I definitely appreciate.
# 105077
Phoenix - AZ 07-30-2016
Denise Walsh Phoenix AZ
Posted On 07/30/16
Review No. 104298
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
LIARS LIARS LIARS LIARS, SCAM ARTISTS. TERRIBLE AND RUDE CUSTOMER SERVICE, FILED A COMPLAINT WITH THE BBB AHG COMPLETELY LIED ABOUT WHAT HAPPENED. AVOID THIS COMPANY!!! They come in to do a repair and they intentionally break something else to obtain more business! SCAM ARTISTS. I will continue to bash this company on the internet until my money has been refunded.
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# 104298
Gilbert - AZ 07-28-2016
Josh Gilbert AZ
Posted On 07/28/16
Review No. 104210
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
How would you feel if you went out of town for a week and on the first day your wife tells you that the A/C is out. Well, I wasn't worried because I have a Home Warranty with AHG. I filed my claim at night and my A/C was repaired the next day before 2 PM. I don't have to have a home warranty, but I know that things are going to go wrong. My house was built in 2002 and several things have went wrong since I have started my home warranty. I have already saved over a thousand dollars by only having to pay a $54.00 service fee. Home Warranties are worth it and as I said before, I stand behind my product. view less
How would you feel if you went out of town for a week and on the first day your wife tells you that the A/C is out. Well, I wasn't worried because I have a Home Warranty with AHG. I filed my claim at night and my A/C was repaired the next day before 2 PM. I don't have to have a home warranty, but I know that things are going to go wrong. My house was built in 2002 and several things have went
... view more
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# 104210
Chandler - AZ 07-09-2016
Anne Chandler AZ
Posted On 07/09/16
Review No. 103285
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am VERY happy with the help I received from American Home Guardian today! The staff is friendly and informative about home repairs and the service provider was one time, clean, and replaced my disposal in about 30 min... He made the job look super easy. I am grateful that I have such a good home warranty
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# 103285
Mesa - AZ 06-09-2016
H Wright Mesa AZ
Posted On 06/09/16
Review No. 101892
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am very pleased with the service I have received from AHG! Their staff has always been very polite and a true pleasure to work with each and every time I have filed a claim. I have also been very, VERY impressed with the service companies that they have sent to my home to make repairs. They always call to tell me they are on their way, they show up on time and I they always communicated with me about what they did to fix the problem. Thank you for reading this-- I hope you will choose AHG for your home warranty company! view less
I am very pleased with the service I have received from AHG! Their staff has always been very polite and a true pleasure to work with each and every time I have filed a claim. I have also been very, VERY impressed with the service companies that they have sent to my home to make repairs. They always call to tell me they are on their way, they show up on time and I they always communicated
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# 101892
Mesa - AZ 06-06-2016
billy d. Mesa AZ
Posted On 06/06/16
Review No. 101695
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Carlos found a way to work the pipe issue I had and fixed the problem. He did a fantastic job and is a great representative for your company. Thank you.
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# 101695
Gilbert - AZ 06-03-2016
Sashi Silbergleith Gilbert AZ
Posted On 06/03/16
Review No. 101624
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
As a realtor we are solicited for business from home service companies all the time. I chose to partner with AHG because of the people (Josh Guzowski) and pricing. I have used AHG for my buyers way more times then not and we even added a policy on our personal property. Well thank goodness we did because our AC stopped working. One call and we had a tech out the next day. It was a simple blown fuse which the tech upgraded to the AC manufacturers maximum amperage and the unit has been working better and blowing colder since. I don't think that a simple fuse would make it work any better but it has. the thermostat proves it (we couldn't get it below 82 before the unit crapped out and now it's a pleasant 78).

there's lots of options out there and I know where my business goes, both professionally and personally, because of the people and service I receive.

Thanks AHG! view less
As a realtor we are solicited for business from home service companies all the time. I chose to partner with AHG because of the people (Josh Guzowski) and pricing. I have used AHG for my buyers way more times then not and we even added a policy on our personal property. Well thank goodness we did because our AC stopped working. One call and we had a tech out the next day. It was a simple
... view more
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# 101624
Houston - TX 05-18-2016
Prakash Paul Houston TX
Posted On 05/18/16
Review No. 100946
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Very professional and knowledgeable service providers. The service offered was quick and reliable. Meet the expectations.
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# 100946
Mesa - AZ 05-16-2016
Mark I. Mesa AZ
Posted On 05/16/16
Review No. 100895
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very easy company to work with. Employees are very friendly. Claim submittals are quick as can be expected and payments for claims are turned around quickly. Great company!
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# 100895
Chandler - AZ 05-13-2016
April Chandler AZ
Posted On 05/13/16
Review No. 100799
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst company I've EVER dealt with. They are completely unethical and lie every opportunity they get. They approved (multiple times) a repair for our oven in February and when I filed a complaint with the BBB a month later for another issue, the next day they said they no longer covered the oven repair back in February and issued me with an invoice of over $700 in new charges. When I filed a complaint with the Arizona Attorney General and the BBB their response was once again full of lies and said that my call was for a contractor referral only. I immediately cancelled my contract and they took the oven repair charges out of my refund check. This company is SO awful. We have paid them over $1100 for our warranty services, and not only did they refuse to repair covered items they told me were approved, after we cancelled our contract we received a refund check for $282 for barely 3 months of coverage. This company is a complete scam! view less
Worst company I've EVER dealt with. They are completely unethical and lie every opportunity they get. They approved (multiple times) a repair for our oven in February and when I filed a complaint with the BBB a month later for another issue, the next day they said they no longer covered the oven repair back in February and issued me with an invoice of over $700 in new charges. When I filed a
... view more
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# 100799
Mesa - AZ 05-10-2016
Janet c. Mesa AZ
Posted On 05/10/16
Review No. 100684
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Never thought how convenient it was to have a home warranty until my a/c went out. Just by a simple call to AHG took all my troubles away. Literally just called and they got my info, I paid my service fee and off they went. Two hours later got a call from their vendor to schedule my appointment they came out and got my unit up and running back to normal. Honestly very thankful that I was talked in to getting a home warranty and from shopping around AHG has by far the best prices for coverage plus no automatic increasing at time of renewal. view less
Never thought how convenient it was to have a home warranty until my a/c went out. Just by a simple call to AHG took all my troubles away. Literally just called and they got my info, I paid my service fee and off they went. Two hours later got a call from their vendor to schedule my appointment they came out and got my unit up and running back to normal. Honestly very thankful that I was
... view more
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# 100684
Mesa - AZ 04-28-2016
Autther Mesa AZ
Posted On 04/28/16
Review No. 100211
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was very pleased with the attention American home guardian showed me as I was shopping for a home warranty. The person I talked to explained all of the coverage and made sure that I knew exactly how to file a service request (over the phone or online). It is very obvious to me that American home guardian cares about their customers and their employees. I am glad to be a customer!
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# 100211
Mesa - AZ 04-19-2016
Kristi C. Mesa AZ
Posted On 04/19/16
Review No. 99923
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Everything was great except having to wait for the part. I was out a washer for more than a week. Shoukd be able to find part locally instead of waiting a week!
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# 99923
Mesa - AZ 03-30-2016
Jo F. Mesa AZ
Posted On 03/30/16
Review No. 99323
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They did a great job!! Client AHG Home Warranty definitely deserves a five out of five star rating. There's no negative experience or whatsoever about this company. They have been consistent and a breeze to work with.
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# 99323
Mesa - AZ 03-23-2016
Gina H. Mesa AZ
Posted On 03/23/16
Review No. 99117
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very personable and professional
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# 99117
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