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American Residential Warranty

Home Warranty Plan Details and Reviews for American Residential Warranty

American Residential Warranty

Call Now for a Quote
888-826-8212

Rating Timeline
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.7 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
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901 Yamato Rd, 100E, Boca Raton, FL 33431 AL, AK, AZ, AR, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, WA, WV, WI, WY
888-826-8212 $402
Premium $402
Deductible $50
Effective 30 days after enrollment
NHSCA Membership No
Coverage Area Selected States Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Dist of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming
Years In Business 8
Total Reviews 252
Complaint Resolution No
BBB Rating A+
Executive Profiles Steven Siccone - Vice President, Richard Kaufman - Management
No. of Employees 51-200
Headquarters Boca Raton, FL
Address 901 Yamato Rd, 100E, Boca Raton, FL 33431
Alias American Protection Plans, LLC

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-826-8212

Other websites operated by the company: GetAHomePlan.com

Headquartered in Florida, American Residential Warranty (ARW) was started in 2009. The company claims that their primary focus has always been on providing exceptional customer service. ARW has a nationwide coverage and considers themselves industry leaders and innovators.
ARW is a partner of The Warranty Group (TWG), who are the owners of The Virginia Surety. Services of ARW are backed and administered by the TWG who have over 50 years of industry experience and a staff count of over 1,800.

ARW’s primary services are their customizable and affordable plans, 24/7 customer service facility and services from skilled and licensed contractors. As ARW is a partner of TWG, they have a massive contractor network made up of around 30,000 technicians. Quality of service provided by ARW is claimed to be top notch. The company hosts a website intended to provide their customers with basic online amenities. Users can read about their plans, make warranty purchases online and even place service requests. The website also has an elaborate and detailed FAQ section that addresses common questions of customers.

ARW offers 6 different types of warranty plans, they are as follows:

  • Platinum Premier
  • Platinum
  • Kitchen
  • Heating and cooling
  • Platinum Premier (No AC)
  • Platinum (No AC)
 The plans are priced at $525, $417, $279, $318, $417, $319 respectively. Additional coverage can be purchased for all plans by selecting items from a predefined list of add-ons.
 

Reviews & Ratings

High point - NC 11-11-2017
Z Mann High point NC
Posted On 11/11/17
Review No. 118355
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My husband called the beginning of October to have a plumbing issue resolved and has been getting the run around and no one will call us back! We had our refrigerator repaired when we first purchased no issues so now thay we need to use the service again no one will help. I see all the 5 reviews and wonder if its the employees writing them!
# 118355
Terrell - TX 11-09-2017
Judy M Terrell TX
Posted On 11/09/17
Review No. 118276
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My a/c made a metal rattling noise one evening and a tech close by my city came out but it was late afternoon. It happened to be the blower wheel (wore out). He did not have one on his truck (the size I needed). He had a job the next morning (an emergency) but after that job he went to the maker of my a/c warehouse and picked up the wheel and came back. He was very efficient and kind. It went smooth considering it was tremendously hot for two nights. Everything works great now! view less
My a/c made a metal rattling noise one evening and a tech close by my city came out but it was late afternoon. It happened to be the blower wheel (wore out). He did not have one on his truck (the size I needed). He had a job the next morning (an emergency) but after that job he went to the maker of my a/c warehouse and picked up the wheel and came back. He was very efficient and kind. It went
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# 118276
fairfield - OH 11-09-2017
Dale fairfield OH
Posted On 11/09/17
Review No. 118275
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The cables that operate the garage door came unraveled and therefore unable to raise door. The repair company (5-Star) made immediate repairs. When they arrived the individual immediately knew what to do without hesitation, very knowledgeable in this type repair. Also checked others aspects of the opener.
# 118275
Fayetteville - NC 11-09-2017
Talitha Fayetteville NC
Posted On 11/09/17
Review No. 118274
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My experience with American Residential Warranty was/is great. I can honestly can say they are pretty awesome. I would recommend American Residential Warranty to a friend or family member. So keep up the great work. You all are doing and make more happy customers.
# 118274
Riverview - MI 11-09-2017
Bill Rayer Riverview MI
Posted On 11/09/17
Review No. 118272
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service was exceptional. The company personnel were very polite and performed the work in a timely fashion. I would not hesitate recommending this program to my friends. I have used this service on 3 occasions and the repairs were made without issue.
# 118272
Charlotte - NC 11-09-2017
Mark Perez Charlotte NC
Posted On 11/09/17
Review No. 118271
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Call Mark in resident warranty because I add a plumbing problem which I call the American Residential Warranty. They recommend plumbing service to me. There did a wonderful job. My plumbing is all good. They were on time and efficient and my home. Thank you American Residential Warranty resident.
# 118271
Union City - GA 11-08-2017
Antonio N Union City GA
Posted On 11/08/17
Review No. 118226
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I’ve been with American Residential Warranty ever since 2012 and I’ve gotten nothing but the highest customer service ever. I will rate them a 10 out of 10 and I will refer all my friends to be a part of American Residential Warranty. I love it.
# 118226
Overland Park - KS 11-08-2017
Rini P Overland Park KS
Posted On 11/08/17
Review No. 118225
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
After the dryer repairman had three visits to my house, each time ordering a new part, at the end he said it was unfixable. He called your representative who immediately said, "Absolutely. Let's go forward." I called him back with my Visa for the difference and said do it please! Plain white, no frills dryer and it was done! Thanks!!
# 118225
Haynesville - AL 11-08-2017
Eddie Veger Haynesville AL
Posted On 11/08/17
Review No. 118224
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Ac repair - The service was outstanding. The repairman was very nice and he explain everything he did. The agent at American Residential explain everything that would happen and was very nice. I would recommend American Res. Warranty to my friends. I got everything they said I would get.
# 118224
Denison - TX 11-08-2017
Marilyn T Denison TX
Posted On 11/08/17
Review No. 118223
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Everyone who came to work was very polite and professional. Always cleaned up and left things as were found. And things were repaired to my satisfaction. Thank you!!! They had to replace my microwave. A check was sent and I picked out one I wanted. My dryer was fixed in about 30 minutes.

# 118223
KILLEEN - TX 10-12-2017
PATRICIA SANCHEZ KILLEEN TX
Posted On 10/12/17
Review No. 117116
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
SLOW ON CLAIMS, DIFFICULT TO GET THROUGHT TO CUSTOMER SERVICE, COMPANIES/CONTRACTORS WILL NOT WORK WITH THIS COMPANY BASED OFF OF THE HISTORY OF NOT GETTING PAID FROM THE COMPANY. WAITED 2WKS FOR A CLAIM THAT I HAD TO KEEP CALLING THE COMPANY AND DID NOT RECEIVE A CALL FROM THE COMPANY TO GET A CONTRACTOR OVER TO FIX MY HOUSE ISSUE. GAVE ME CALL BACK NUMBER WITH EXTENSION THAT I KEPT GETTING TRANSFERED BACK TO THE CALL QUEUE. view less
SLOW ON CLAIMS, DIFFICULT TO GET THROUGHT TO CUSTOMER SERVICE, COMPANIES/CONTRACTORS WILL NOT WORK WITH THIS COMPANY BASED OFF OF THE HISTORY OF NOT GETTING PAID FROM THE COMPANY. WAITED 2WKS FOR A CLAIM THAT I HAD TO KEEP CALLING THE COMPANY AND DID NOT RECEIVE A CALL FROM THE COMPANY TO GET A CONTRACTOR OVER TO FIX MY HOUSE ISSUE. GAVE ME CALL BACK NUMBER WITH EXTENSION THAT I KEPT GETTING
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# 117116
Bozeman - MT 08-31-2017
Mary R Bozeman MT
Posted On 08/31/17
Review No. 115648
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I wasn't sure if a home warranty would be helpful for our family, but ARW has helped us out several times in the last few years, and I have been very pleased that we have coverage. The customer service department is always friendly and knowledgeable, and getting home repairs and reimbursements is a very simple process. I have great confidence in this company, and feel secure knowing they are there if we need them! view less
I wasn't sure if a home warranty would be helpful for our family, but ARW has helped us out several times in the last few years, and I have been very pleased that we have coverage. The customer service department is always friendly and knowledgeable, and getting home repairs and reimbursements is a very simple process. I have great confidence in this company, and feel secure knowing they are
... view more
# 115648
Sicklerville - NJ 08-28-2017
Agnes R Sicklerville NJ
Posted On 08/28/17
Review No. 115444
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My Dryer stopped working and my washer was making loud noises. After a technician serviced my dryer it dries in half the time and a check received for the washer. Service was prompt. Thank God for American Residential Warranty.
# 115444
Medford - MA 08-28-2017
Dan Medford MA
Posted On 08/28/17
Review No. 115441
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I can honestly say I'm usually let down by services like this, but American Residential Warranty is legit. They're timely, quick refunds, flexible, and actually do what they promise. I would recommend them as a partner to all homeowners. The service has already given me a positive return on my investment.
# 115441
Monroe - LA 08-28-2017
Kendal Thoms Monroe LA
Posted On 08/28/17
Review No. 115437
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Response time, follow ups, professionalism, have been my experiences with ARW. Individual who respond to problems that I have been experiencing are caring and have completed all duties! I have friends that have recommended American Residential Warranty to me and I will be recommending American Residential Warranty to others!
# 115437
Kinston - NC 08-28-2017
Edna G Kinston NC
Posted On 08/28/17
Review No. 115436
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were so pleased with the timely responses in handling our claims. The workers were kind, considerate and respectful. I recommend your company to everyone with pride. I especially liked how the company called to make sure the claim had been settled and if not he made sure I was looked after.
# 115436
Pendleton - IN 08-23-2017
Carol Tanne Pendleton IN
Posted On 08/23/17
Review No. 115101
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This was the first time I used our insurance with American Residential Warranty, and we were totally pleased with our experience. From the time I placed the service request until the repair of my washing machine was completed, I spoke with courteous people, and the repair was made promptly. Thank you very much! We plan to add items to our plan in the future.
# 115101
Oxford - AL 08-23-2017
Diane R Oxford AL
Posted On 08/23/17
Review No. 115098
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
A great company to do business with. Had air completed first and it was very professional. Repaired one day & checked it to ensure it was working properly next day. Had 2 different claim 1 for ceiling fan & 1 for garage door opener. Same contractor repair both. Happy with the completed work.
# 115098
Bowie - MD 08-23-2017
Richard Bowie MD
Posted On 08/23/17
Review No. 115097
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a great experience in handling my problem about my account. Charmaine was especially helpful in my satisfaction of service and her manager Danielle help make things even better. I have referrals and I'm going to continue to get more because of the service that I have from this company and I believe in it.
# 115097
Tulsa - OK 08-17-2017
Reggie Boynkins Tulsa OK
Posted On 08/17/17
Review No. 114818
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
saved $1500 in less then a year on dishwasher and oven repairs. I feel good knowing I have them so far.
# 114818
Spokane - WA 08-17-2017
Sonya Jackson Spokane WA
Posted On 08/17/17
Review No. 114816
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Saw their add and signed up with Premiere coverage. They have fixed my washing machine twice and did a good job by replacing 2 valves. Also I used them for the hot water heater coverage and this was a good experience also. Thanks American Residential warranty.
# 114816
Jefferson - SC 08-16-2017
Andrew Tayler Jefferson SC
Posted On 08/16/17
Review No. 114713
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
3 plus years with them and have had 4 different claims. My dishwasher was an easy fix and don't think cost them that much I just used it incorrectly. My Plumbing was the biggest savior as my water heat and drain was dripping. They did work and sent a few guys over and it ended up gettin fixed within a week. I think this saved me over $800 dollars. Happy with there work and will continue to be a customer. view less
3 plus years with them and have had 4 different claims. My dishwasher was an easy fix and don't think cost them that much I just used it incorrectly. My Plumbing was the biggest savior as my water heat and drain was dripping. They did work and sent a few guys over and it ended up gettin fixed within a week. I think this saved me over $800 dollars. Happy with there work and will continue
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# 114713
Irvine - CA 08-16-2017
Tobias Harris Irvine CA
Posted On 08/16/17
Review No. 114708
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
When I called in August for my Air Condition I was very happy with how everything ended up. I had no Freon and had the upgrade so they refilled it for me saving a few hundred dollars which made me happy. All done by next day.
# 114708
Outside Nashville - TN 08-16-2017
Gay Laughtin Outside Nashville TN
Posted On 08/16/17
Review No. 114706
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Satisfied all around. Repaired my refrigerator within 24 hrs when the Ice wasn't working. I would recommend to family and or friend.
# 114706
Miami - FL 08-10-2017
Gerard M Miami FL
Posted On 08/10/17
Review No. 114217
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
"Since enrolling with American Residential Warranty, I have had 3 breakdowns in a short period of time: the dryer, the washer and the dishwasher. In each case my claim was processed professionally, without hassle and I was given a fairly quick appointment to arrange for the repairs. In all occasions, the technicians reported to my house on time. In the first case, he performed the repair immediately. But in the next two claims, they had to order the parts and set a new appointment for the repairs. The jobs were completed expeditiously and I am satisfied with the service.

My only recommendation: Since ARW is requesting the makes, model numbers and serial numbers of the appliances at the time the claim is filed, this information should be provided to the technicians so that they carry replacement parts in their trucks when they perform a visit. This would save valuable time to them and to the customer. For instance, I had to take 2 additional days off work to be home for their second visit. This could have been avoided. Other than that, I am very satisfied with American Residential Warranty and I would not hesitate to recommend this company to my friends."
view less
"Since enrolling with American Residential Warranty, I have had 3 breakdowns in a short period of time: the dryer, the washer and the dishwasher. In each case my claim was processed professionally, without hassle and I was given a fairly quick appointment to arrange for the repairs. In all occasions, the technicians reported to my house on time. In the first case, he performed the repair
... view more
# 114217
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