American Residential Warranty

Home Warranty Plan Details and Reviews for American Residential Warranty

American Residential Warranty
Rating Timeline
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.5 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating

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901 Yamato Rd, 100E, Boca Raton, FL 33431 AL, AK, AZ, AR, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, WA, WV, WI, WY
888-826-8212 $402
Premium $402
Deductible $50
Effective 30 days after enrollment
NHSCA Membership No
Coverage Area Selected States Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Dist of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming
Years In Business 8
Total Reviews 233
Complaint Resolution No
BBB Rating A+
Executive Profiles Steven Siccone - Vice President, Richard Kaufman - Management
No. of Employees 51-200
Headquarters Boca Raton, FL
Address 901 Yamato Rd, 100E, Boca Raton, FL 33431
Alias American Protection Plans, LLC
Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-826-8212

Other websites operated by the company: GetAHomePlan.com

Headquartered in Florida, American Residential Warranty (ARW) was started in 2009. The company claims that their primary focus has always been on providing exceptional customer service. ARW has a nationwide coverage and considers themselves industry leaders and innovators.
ARW is a partner of The Warranty Group (TWG), who are the owners of The Virginia Surety. Services of ARW are backed and administered by the TWG who have over 50 years of industry experience and a staff count of over 1,800.

ARW’s primary services are their customizable and affordable plans, 24/7 customer service facility and services from skilled and licensed contractors. As ARW is a partner of TWG, they have a massive contractor network made up of around 30,000 technicians. Quality of service provided by ARW is claimed to be top notch. The company hosts a website intended to provide their customers with basic online amenities. Users can read about their plans, make warranty purchases online and even place service requests. The website also has an elaborate and detailed FAQ section that addresses common questions of customers.

ARW offers 6 different types of warranty plans, they are as follows:

  • Platinum Premier
  • Platinum
  • Kitchen
  • Heating and cooling
  • Platinum Premier (No AC)
  • Platinum (No AC)
 The plans are priced at $525, $417, $279, $318, $417, $319 respectively. Additional coverage can be purchased for all plans by selecting items from a predefined list of add-ons.
 

Reviews & Ratings

Tulsa - OK 08-17-2017
Reggie Boynkins , Tulsa OK
Posted On 08/17/17
Review No. 114818
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
saved $1500 in less then a year on dishwasher and oven repairs. I feel good knowing I have them so far.
# 114818
Spokane - WA 08-17-2017
Sonya Jackson , Spokane WA
Posted On 08/17/17
Review No. 114816
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Saw their add and signed up with Premiere coverage. They have fixed my washing machine twice and did a good job by replacing 2 valves. Also I used them for the hot water heater coverage and this was a good experience also. Thanks American Residential warranty.
# 114816
Jefferson - SC 08-16-2017
Andrew Tayler , Jefferson SC
Posted On 08/16/17
Review No. 114713
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
3 plus years with them and have had 4 different claims. My dishwasher was an easy fix and don't think cost them that much I just used it incorrectly. My Plumbing was the biggest savior as my water heat and drain was dripping. They did work and sent a few guys over and it ended up gettin fixed within a week. I think this saved me over $800 dollars. Happy with there work and will continue to be a customer. view less
3 plus years with them and have had 4 different claims. My dishwasher was an easy fix and don't think cost them that much I just used it incorrectly. My Plumbing was the biggest savior as my water heat and drain was dripping. They did work and sent a few guys over and it ended up gettin fixed within a week. I think this saved me over $800 dollars. Happy with there work and will continue
... view more
# 114713
Irvine - CA 08-16-2017
Tobias Harris , Irvine CA
Posted On 08/16/17
Review No. 114708
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
When I called in August for my Air Condition I was very happy with how everything ended up. I had no Freon and had the upgrade so they refilled it for me saving a few hundred dollars which made me happy. All done by next day.
# 114708
Outside Nashville - TN 08-16-2017
Gay Laughtin , Outside Nashville TN
Posted On 08/16/17
Review No. 114706
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Satisfied all around. Repaired my refrigerator within 24 hrs when the Ice wasn't working. I would recommend to family and or friend.
# 114706
Miami - FL 08-10-2017
Gerard M , Miami FL
Posted On 08/10/17
Review No. 114217
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
"Since enrolling with American Residential Warranty, I have had 3 breakdowns in a short period of time: the dryer, the washer and the dishwasher. In each case my claim was processed professionally, without hassle and I was given a fairly quick appointment to arrange for the repairs. In all occasions, the technicians reported to my house on time. In the first case, he performed the repair immediately. But in the next two claims, they had to order the parts and set a new appointment for the repairs. The jobs were completed expeditiously and I am satisfied with the service.

My only recommendation: Since ARW is requesting the makes, model numbers and serial numbers of the appliances at the time the claim is filed, this information should be provided to the technicians so that they carry replacement parts in their trucks when they perform a visit. This would save valuable time to them and to the customer. For instance, I had to take 2 additional days off work to be home for their second visit. This could have been avoided. Other than that, I am very satisfied with American Residential Warranty and I would not hesitate to recommend this company to my friends."
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"Since enrolling with American Residential Warranty, I have had 3 breakdowns in a short period of time: the dryer, the washer and the dishwasher. In each case my claim was processed professionally, without hassle and I was given a fairly quick appointment to arrange for the repairs. In all occasions, the technicians reported to my house on time. In the first case, he performed the repair
... view more
# 114217
Ecorse - MI 08-10-2017
Felipe Soria , Ecorse MI
Posted On 08/10/17
Review No. 114212
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was able to have my oven repair next day. The service save me from purchasing a new stove and I can now focus on home remodeling??? I was able to get next day repair service. Great job. I will continue to use the services.
# 114212
Schertz - TX 08-10-2017
Joseph S , Schertz TX
Posted On 08/10/17
Review No. 114210
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The pool repair staff handled the problem within 15 minutes. Thanks H & H. Gary/Casey saved my warranty company a lot of money. He showed up before scheduled, drove right into the issue I presented him and knew right away the problem. Thanks again.
# 114210
Sumerduck - VA 08-09-2017
Enrique Hernandez , Sumerduck VA
Posted On 08/09/17
Review No. 114156
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
American Residential Home Warranty is a rip off. My AC unit stopped working on a Friday, when I got home that afternoon I called them to start a claim. It took them almost a week to send a tech to see what the problem was, even though this is consider an Emergency because the temperature outside is more than 90 degrees. Their reason it took them so long is because they need two business days to process that claim and send someone, they do not work on weekends.
After my AC unit was check, I was informed that my unit had no repair and the American Residential Home Warranty would not paid for a new one and they would only give $511.00 after $89 they paid the tech. The estimate to replace my unit is around $8000.
I got insurance so I did not have to worry about these big expenses, but all these companies will quit on you once things go south. So disappointed.
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American Residential Home Warranty is a rip off. My AC unit stopped working on a Friday, when I got home that afternoon I called them to start a claim. It took them almost a week to send a tech to see what the problem was, even though this is consider an Emergency because the temperature outside is more than 90 degrees. Their reason it took them so long is because they need two business days
... view more
# 114156
Sunrise - FL 08-08-2017
Zack W , Sunrise FL
Posted On 08/08/17
Review No. 114085
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Same day servibe on my Air Conditioning service. Satisfied as my air is now working. Customer service very good and helpful.
# 114085
Atlanta - GA 08-08-2017
Henry Calvas , Atlanta GA
Posted On 08/08/17
Review No. 114079
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was referred by a relative and have been satisfied with there service. There has been 3 claims and 2 of them are already resolved- Dishwasher was busted and I got a new one, and my hot water heater was repaired. Still waiting on my microwave so we will see.
# 114079
Shallowater - TX 08-07-2017
Gay Lee , Shallowater TX
Posted On 08/07/17
Review No. 113995
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was very happy with the techs that came to the house. I had to wait for parts but when they arrived the repairman was there. American did a good job of arranging the calls. I was pleased that there was only one deductible of $55.00 for both the dishwasher and oven.
# 113995
North Salt Lake - UT 08-07-2017
Lisa Vilch , North Salt Lake UT
Posted On 08/07/17
Review No. 113974
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Everything you dreamed of and never thought possible all in one phone call. Peace of mind that I hoped for but never dreamed would actually be obtainable.?? I've used them 3 times within the almost 1 year and have not incurred one single problem. They have called each time to make sure I have been taken care of. No sales, no hassle, no questions just a promise kept!
# 113974
Fresno - TX 08-07-2017
Mr Hawkins and Mrs , Fresno TX
Posted On 08/07/17
Review No. 113969
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very satisfied with the prompt appointment given for the oven service. The technician was on time and very professional. He was knowledgeable of the work that needed to be done. This is our first service call. We will keep you posted.
# 113969
Las Vegas - NV 08-04-2017
Gracia T , Las Vegas NV
Posted On 08/04/17
Review No. 113862
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
A/C fan was broken; compressor was noisy. No cold air. Tech was professional. No complaints. Work was done in 30 minutes. They set the appointment right away after I made the call to American Residential Warranty office. I give it 5 stars.
# 113862
Warrenville - SC 08-04-2017
Sharion , Warrenville SC
Posted On 08/04/17
Review No. 113861
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Dale handled the situation professionally, with efficiency and patience. Which was needed after the few issues I experienced in July. Even in follow up calls to Dale I received the same.
# 113861
West Palm - FL 08-04-2017
Lisa Baron , West Palm FL
Posted On 08/04/17
Review No. 113860
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The service I received from American Residential Warranty was excellent. This company is professional, reliable and offers fast service. I've called them a couple times and was very happy with my service on my A/C and refrigerator. I highly recommend using them over any other warranty company. Thank you American Residental Warranty.
# 113860
Fort Lauderdale - FL 08-04-2017
Brandon Bal , Fort Lauderdale FL
Posted On 08/04/17
Review No. 113823
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Have been with ARW for a few years now. Recently my A/C broke on weekend and they got someone to repair it the same day. They came through when I needed it the most.
# 113823
Pompano Beach - FL 08-04-2017
Patrick Quinn , Pompano Beach FL
Posted On 08/04/17
Review No. 113822
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I purchased a warranty as peace of mind, but when my refrigerator stopped working the week before I had family coming into town to stay with us, I was extremely happy I had the plan. The refrigerator was repaired and the claim was covered and the plan has already paid for itself in the first year. ARW has great customer service, too, which is unusual this day and age!
# 113822
Houston - TX 08-03-2017
Diondria B , Houston TX
Posted On 08/03/17
Review No. 113788
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Had plumbing issues repaired with no problems and met my expectations. Nothing else to say other than it was repaired with no issues.
# 113788
MURRIETA - CA 08-02-2017
NICHOLAS NEEQUAYE , MURRIETA CA
Posted On 08/02/17
Review No. 113755
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
i HAVE BEEN WAITING FOR MY DISHWASHER TO BE FIXED SINCE NOVEMBER 2016. WE CALLED FOR SERVICE AS THE SAMSUNG DISHWASHER WAS NOT COMPLETING THE CYCLE. WE PAID $55. THE TECHNICIAN CONFIRMED THE PROBLEM AND HAD TO ORDER A PART. THERE WAS NO COMMUNICATION FOR SEVERAL MONTHS. WHENEVER WE CALLED, WE WERE TOLD THAT THE PART WAS ON ORDER UNTIL MAY/JUNE 2017 WHEN THE TECHNICIAN ADMITTED THAT WE NEED TO GET SOMEONE WITH KNOWLEDGE OF SAMSUNG DISHWASHER. WE CALLED ARW AND WAS TOLD THAT SINCE IT HAD TAKEN SOMETIME, WE HAD TO OPEN A NEW CLAIM, WHICH WE RELUCTANTLY DID ON JUNE 26 ($55). WE REQUESTED A DIFFERENT TECHNICIAN, WHO CAME TO INSPECT DISHWASHER ON JUNE 29 2017. HE SAID HE NEEDED A NEW PART. THEN SILENCE. WE CALLED TECHNICIAN ON JULY 26. HE INFORMED US THAT PART HAD TO BE ORDERED BY ARW. WE CHECKED WITH ARW ON JULY, 26 AND 28. TOLD THIS WOULD BE RESEARCHED AND WILL GET BACK. ON 7/30/17, GOT CALL FROM WARRANTECH THAT THEY COULD NOT COMPLETE WORK DUE TO CANCELLATION OF OUR AGREEMENT. CALLED ARW AND WAS TOLD THAT AGREEMENT CANCELED DUE TO CREDIT CARD ON AUTOPAY DID NOT WORK ON JUNE 11. THEY CLAIM THEY HAD TRIED CALLING. NOTE THAT TELEPHONE # WAS CHANGED BUT THERE WAS A CELLPHONE # AND EMAIL THAT WERE NOT CALLED. IN ADDITION, WE PAID FOR THE NEW SERVICE (FOR OLD PROBLEM) ON JUNE 26 (DAY OF CANCELLATION) WITHOUT BEING TOLD OF CREDIT CARD ISSUES. WE CALLED TODAY, 8/2 TO BILLING, AND PAID WITH NEW CREDIT CARD PLUS REINSTATEMENT FEE. WE WERE INFORMED THAT NEW CLAIMS WILL BE AFTER 30 DAYS, HOWEVER EXISTING CLAIMS CAN PROCEED IMMEDIATELY. THEN WAS TRANSFERRED TO CUSTOMER SERVICE TO COMPLETE ORDER. CUSTOMER SERVICE INFORMED US THAT THEY COULD NOT FIND OUR ORDERS FROM NOVEMBER 2016 AND EVEN JUNE 2017 FOR THE SAME REPAIR, EVEN FROM CLAIMS DEPARTMENT. WE HAVE TO WAIT FOR 30 DAYS AGAIN TO PUT IN NEW ORDER PLUS NEW SERVICE CHARGE!! AT THIS MOMENT, I AM WAITING FOR CS GUY TO CALL WITH FINAL SOLUTION. WE COULD HAVE BOUGHT A NEW DISHWASHER BY NOW WITH ALL THE PAYMENTS!! MAYBE, THE PART IS TOO EXPENSIVE?? I STILL HOPE ARW RESOLVES THIS ASAP BEFORE I CALL THE TV STATION!! view less
i HAVE BEEN WAITING FOR MY DISHWASHER TO BE FIXED SINCE NOVEMBER 2016. WE CALLED FOR SERVICE AS THE SAMSUNG DISHWASHER WAS NOT COMPLETING THE CYCLE. WE PAID $55. THE TECHNICIAN CONFIRMED THE PROBLEM AND HAD TO ORDER A PART. THERE WAS NO COMMUNICATION FOR SEVERAL MONTHS. WHENEVER WE CALLED, WE WERE TOLD THAT THE PART WAS ON ORDER UNTIL MAY/JUNE 2017 WHEN THE TECHNICIAN ADMITTED THAT WE NEED
... view more
# 113755
Round Lake - IL 07-31-2017
Katie G , Round Lake IL
Posted On 07/31/17
Review No. 113619
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our water heater and dishwasher broke in our rental home. Our landlord has a warranty. Now usually with anything that has to do with warranties it will take forever. This was the total opposite. Fast response time. Like same day. Friendly people. Very helpful. Would recommend to anyone looking for a warranty.
# 113619
Rancho Cordova - CA 07-27-2017
Mary Jackson , Rancho Cordova CA
Posted On 07/27/17
Review No. 113473
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Refrigerator motor went. The refrigerator motor was prepared the same day. Did not lose any of my food. I was so thankful for that. I would recommend anyone to American Residential. I was recommended by a friend just last year before I moved into my home.
# 113473
Katy - TX 07-25-2017
Deeya M , Katy TX
Posted On 07/25/17
Review No. 113336
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have used American Residential Warranty for several of my appliances (Dishwasher, Stove, Oven, Refrigerator) and they have always been very responsive to my problems with my appliance. And my appliance gets fixed. I am very glad I have ARW.
# 113336
Tempe - AZ 07-21-2017
Lavonne S , Tempe AZ
Posted On 07/21/17
Review No. 113064
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Sears repaired refrigerator & dishwasher. Both technicians were very knowledgeable, competent & professional. Both appliances working great now. Coyote Plumbing replaced garbage disposal. The plumber was also knowledgeable, professional & competent. I would recommend both of these companies. Love American Residential, process from calling for service to completion of work went smoothly.
# 113064

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