BFS Home Warranty

Home Warranty Plan Details and Reviews for BFS Home Warranty

BFS Home Warranty
Customer Service 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating
Service Timeliness 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating2.2 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating

Write an honest review now !

2650 Lombardy Ln STE H Dallas, TX 75220-2523 AZ, FL, GA, NV, TX
888-351-0908 $219-299
Premium $219-299
Deductible $55
Effective Upon receipt of payment
Total Reviews 93
Years In Business 44
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Selected States Arizona, Florida, Georgia, Nevada, Texas

Call Now for a Quote
 888-351-0908

BFS was founded by Crockett Herd in 1973 as Broward Factory Service. The company, still headed by Mr. Herd, continues to make use of high-end technology and technician training programs to create one of the best HVAC and warranty operations in the nation.
The company conducts business in 4 states, namely Florida, Texas, Arizona and Nevada. BFS has 18 outlets across the aforementioned 4 states and serves approximately 35,000 customers.

BFS offers a host of repair services in addition to the warranty products. They have a massive network of skilled technicians who stand by the work they do. The company has specialized repair units dedicated to HVAC repairs alone. Such units guarantee same day service to the customer.
The annual service agreement is yet another product offered by the BFS that provides annual maintenance service to all HVAC units. Any customer who wishes to request a repair visit, can simply place a call to the company’s toll free number.
For online services, customers can visit the official website of BFS. The site hosts all significant information about their products and provides facilities for users to purchase plans and place service requests through the Internet.

Products
BFS offers two types of warranty plans:
Gold Plan
Silver Plan

Both plans exclude pre-existing conditions. The Gold plan is an upgrade of the Silver plan and can be purchased only if a Silver plan is already in force.

Customers who require additional coverage can purchase the same from a list of add-ons. BFS says that if they find a device irreparable, they will replace the damaged device with a new one and in doing so, the damaged device then becomes their property.

BFS,
Broward Factory Service,
BFS Contract Division, Inc.

Reviews & Ratings

Austin - TX 06-08-2017
KW Zajac , Austin TX
Posted On 06/08/17
Review No. 110803
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The absolute worst warranty company I've ever had the displeasure of dealing with. After paying a $55 deductible, the repairman came to my home to fix my dryer 3 days later. He had the audacity to say "this is a pretty easy fix, do you know how to do this yourself?" No, I don't know how to do it myself, that's why I called on you! The part, a timer, was ordered. It took 6 days to come in. I was then scheduled for the repair appountment on Monday 6/5/17. I got a call from Amber, the receptionist, at 8:46 AM on Monday stating that their repair tech had called in sick, and that they would need to reschedule my repair, even though the had the part, to Thursday 6/8. I called back after a couple hours and demanded to speak with a supervisor. The supervisor called back after 2 more calls to ask what the status was. I asked them to come the next day, as I had now been without a working dryer for 2 weeks. After a confirmation from Roxanne, another receptionist, the supervisor made a service call to my home the following morning, however, I never got a call back as to if my dryer was fixed. I called the office and was transferred to the supervisor. The supervisor stated that he had broken my selector knob IN HALF while servicing the dryer, and that he was going to order that part and that it would arrive within 5 MORE days. I resolved the issue myself, by purchasing the $11 part that he had broken and replaced it myself. I plead you to never consider purchasing a warranty from this company. I have also asked multiple times for my $55 deductible payment back, to no avail. view less
The absolute worst warranty company I've ever had the displeasure of dealing with. After paying a $55 deductible, the repairman came to my home to fix my dryer 3 days later. He had the audacity to say "this is a pretty easy fix, do you know how to do this yourself?" No, I don't know how to do it myself, that's why I called on you! The part, a timer, was ordered. It took 6 days to come in.
... view more
# 110803
Hollywood - FL 05-04-2017
Andy , Hollywood FL
Posted On 05/04/17
Review No. 109938
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If I can give them less than one star I would. Let's not start with the rude customer service representatives they hire and the way they speak to you as if they offer their services for free. They come in the first time to check up on something and of course deduct $55, the problem here is that they tell you they fixed it and afterwards you end up figuring out it's even worse. When I called back they tell me I need to pay another $55, for what? It's the same exact problem and you made it worse. After fighting with the crappy representative I hung up and will never use the service again. No wonder all the reviews are bad. I guess it's a game they play. I don't understand how they are still in business. view less
If I can give them less than one star I would. Let's not start with the rude customer service representatives they hire and the way they speak to you as if they offer their services for free. They come in the first time to check up on something and of course deduct $55, the problem here is that they tell you they fixed it and afterwards you end up figuring out it's even worse. When I called
... view more
# 109938
Dallas - TX 03-09-2017
Carl , Dallas TX
Posted On 03/09/17
Review No. 109008
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BFS will gladly take your money and find every reason why they won't fix the item no longer working. From Washer/Dryers to Pool Pumps and AC units. Customer Service is terrible, timeliness of repair is a joke and many times they have to repair their own faulty work in the first place. Wasting your time and money. Even the management won't respond to complaints, the main bosses in FL could care less about how bad the business is being run. Don't bother purchasing a warranty from them, they most likely be bankrupt by the time you need service on something. view less
BFS will gladly take your money and find every reason why they won't fix the item no longer working. From Washer/Dryers to Pool Pumps and AC units. Customer Service is terrible, timeliness of repair is a joke and many times they have to repair their own faulty work in the first place. Wasting your time and money. Even the management won't respond to complaints, the main bosses in FL could care
... view more
# 109008
mesa - AZ 02-17-2017
grace , mesa AZ
Posted On 02/17/17
Review No. 108689
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
i have an old air conditioner. these guys came out several times to fix it. they were annoyed at me calling them i felt. the one even told me he did not want to keep coming out. well i didnt want him to either so fix it or replace it! they kept rink dinking it. not a very professional bunch and like these reviews all say there are lots of parts not covered and extra charges. this company came with my house when i bought it but when it expired i did not renew it! switched to AHS and i love them! got to pick what i wanted covered and they are so professional.. just had them here cause the air conditioner was not working again. well this guy Jason installed a relay and wired it up correctly he said. lol! go with AHS ... they are a little more expensive but no hidden costs! no additional costs! view less
i have an old air conditioner. these guys came out several times to fix it. they were annoyed at me calling them i felt. the one even told me he did not want to keep coming out. well i didnt want him to either so fix it or replace it! they kept rink dinking it. not a very professional bunch and like these reviews all say there are lots of parts not covered and extra charges. this
... view more
# 108689
Tomball - TX 01-27-2017
Barbara Derrick , Tomball TX
Posted On 01/27/17
Review No. 108268
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BFS is the worse company I ever dealt with. It took them almost 3 weeks to come out to repair my A/C and then cancelled my appointment an hour before arrival (they schedule you to wait for 4 - 5 hours) and so I had to take off work 3 times before the A/C capacitator was replaced - no major repair.
But this is not the only thing: My wash machine broke due to normal wear and tear...they had it for 15 days and returned it half way fixed with mold growing inside. Repair guy came and took it again - and returned it worse then before. And at this time I had taken off work 7 times.
Customer Service also is NON - existed and I was basically told I should have a window unit for the time - 3 weeks - until they come out.
Also was called a liar and was told it is my own faullt when I called to report that wash machine was still not fixed. I would never renew with them ever again. Between their horrible customer service, long wait times and repairs not done properly I am more than disappointed and sad that compare like these get away with this business practices. view less
BFS is the worse company I ever dealt with. It took them almost 3 weeks to come out to repair my A/C and then cancelled my appointment an hour before arrival (they schedule you to wait for 4 - 5 hours) and so I had to take off work 3 times before the A/C capacitator was replaced - no major repair.
But this is not the only thing: My wash machine broke due to normal wear and tear...they
... view more
# 108268
San Antonio - TX 11-29-2016
Dave Heinze , San Antonio TX
Posted On 11/29/16
Review No. 107343
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst home warranty ever! Paid for annual tune of A/C policy and tech came out and said small leaks in freon and they dont fix. They authorize replacement but still $6500 out of pocket. Then called for garage door opener not working correctly. Technician came out a week later only to say they only repair if motor is not working. Then to top it off, called to have them look at why water softener isnt working correctly and since I didnt have any service records, they refused to service. Been trying to get a refund for over a month and nobody seems to want to help. The manager is always in a meeting???? Dont waste your money with these people! view less
Worst home warranty ever! Paid for annual tune of A/C policy and tech came out and said small leaks in freon and they dont fix. They authorize replacement but still $6500 out of pocket. Then called for garage door opener not working correctly. Technician came out a week later only to say they only repair if motor is not working. Then to top it off, called to have them look at why water
... view more
# 107343
Austin - TX 10-13-2016
Amjad , Austin TX
Posted On 10/13/16
Review No. 106499
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called customer service to report a dishwasher issue, told them that heating element was broken, washer does not start. Three weeks later nothing happens, I call again request service for the Broken heating element a tech shows up three days later takes a quick look, says "yes, it's broken, we need to order it." ???????
Taking professionalism and efficiency to another dimension
# 106499
Houston - TX 09-20-2016
Nicolas B , Houston TX
Posted On 09/20/16
Review No. 105987
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
First let me tell you that every time you call to the service number the lady that answers the phone does not care about you, not a little bit. Every time I call I have to wait at lest 2 days to get somebody over to take a look, that is not a nice thing when you live in Houston, Texas during the summer. After they show up if they need the smallest of the part they will make you wait another 2-3 days, this last time I have to wait 8 days to get the AC fix with temps of 95F outside. How a company that does home warranties does not have the common parts in stock???. Last time the AC stop working, this guy Jaime showed up two days after we called, he check it out and told me the system was low on Freon but could not find the leak, he fill it up with Freon and told me to call back in a couple of weeks so he will return and find the leak using a die. why do not use the die that day and solve the problem???? I have no idea. A few days later the AC stop cooling so I called and I have to wait another 2 days for Jaime to show up, this time he said he found the leak on the coil and has to replace the coil on the attic, but he suggested to change the outside unit (basically trying to upsale it) I said no and please go ahead and do the coil thing. He told me he will order the coil and maybe Tuesday somebody will install it. next day a guy from the company called asking about replacing the unit, I told him I do not have the money to do it and just want to coil replaced. He said ok I will order it. Tuesday, we call the company and the lady told us they where waiting to see if we want to replace the unit!!!! and they did not order the coil yet!! So we are going to be with no AC at all until at least Friday so that will make 5 days with out AC when outside is 95F. This company is terrible, please do not do business with them. view less
First let me tell you that every time you call to the service number the lady that answers the phone does not care about you, not a little bit. Every time I call I have to wait at lest 2 days to get somebody over to take a look, that is not a nice thing when you live in Houston, Texas during the summer. After they show up if they need the smallest of the part they will make you wait another
... view more
# 105987
Sugar Land - TX 08-23-2016
Alvaro A Ojeda , Sugar Land TX
Posted On 08/23/16
Review No. 105235
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I want to thank Glen and his staff for the great customer service. I bought my house two years ago and have had to use them a few times and every time the are very professional and fix my problems in a timely manner. This week my AC went out and they had a new unit installed in one day and like always they were very fair with the cost of the unit. I have and will continue to recommend them to my friends that buy a house. view less
I want to thank Glen and his staff for the great customer service. I bought my house two years ago and have had to use them a few times and every time the are very professional and fix my problems in a timely manner. This week my AC went out and they had a new unit installed in one day and like always they were very fair with the cost of the unit. I have and will continue to recommend them
... view more
 Rate this review: Add rating  Subtract rating  
# 105235
LasVegas - NV 08-05-2016
Cardelia futch , LasVegas NV
Posted On 08/05/16
Review No. 104571
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
These are some crooks! Run as fast as you can!!! They over charge you for your services even though you have a warranty. Be ware of these low life crooks! I refused to pay him for full service amount until service was done. He went back to his vehicle and pulled off. This joker knew I was on to him. He didn't ask for the 55.00 deductible. God is going to hold you countable for this! They don't deserve a star. view less
These are some crooks! Run as fast as you can!!! They over charge you for your services even though you have a warranty. Be ware of these low life crooks! I refused to pay him for full service amount until service was done. He went back to his vehicle and pulled off. This joker knew I was on to him. He didn't ask for the 55.00 deductible. God is going to hold you countable for this! They
... view more
 Rate this review: Add rating  Subtract rating  
# 104571
Houston - TX 07-23-2016
Julie , Houston TX
Posted On 07/23/16
Review No. 103931
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Had a home warranty with BFS. Switched to them over price.

Noted a leak on my water heater.

They sent a guy out to look. Yup. Needed replaced. $75

Would have to be a separate event to replace it. You don't have to pay the $75 but you do have to pay for some things that aren't covered in the replacement. Over $200.

So okay, fine, $275 for a new water heater is still a good deal, but what is the point of my annual fee if it does not actually cover the units? More of a paid discount site than a home warranty...
considering that even in my older house, this has been the only repair in 5 years ... With all the extra fees charged, this is definitely not a cost effective plan... view less
Had a home warranty with BFS. Switched to them over price.

Noted a leak on my water heater.

They sent a guy out to look. Yup. Needed replaced. $75

Would have to be a separate event to replace it. You don't have to pay the $75 but you do have to pay for some things that aren't covered in the replacement. Over $200.

So okay, fine,
... view more
 Rate this review: Add rating  Subtract rating  
# 103931
Las begas - NV 07-18-2016
Richard , Las begas NV
Posted On 07/18/16
Review No. 103692
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst service ever just glad I didn't pay for it, part of new home loan. Ac went out, called on Saturday didn't hear from them called back Monday they said they would send someone never did just paid another company to do the $350 dollar repair
 Rate this review: Add rating  Subtract rating  
# 103692
Henderson - NV 06-02-2016
Russell Cook , Henderson NV
Posted On 06/02/16
Review No. 101548
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BFS picked up my microwave on 4/27/2016 took it in for repairs and brought it back on 5/4. When they brought it back they didn't bring the part that connects to my exhaust. We tried to operate the microwave and it didn't work. They couldn't come back until 5/12 at 7:30 pm (supposed to be a 1-4 pm appointment) and said they would need to order parts then came back on 5/17 to get the microwave. We called yesterday to ask how much longer and we were told that the parts were ordered from NY and they had no control over when they would arrive. We indicated that it had been several weeks since we have had a microwave and were told by the technician that "It's not my fault I didn't buy it (the microwave." view less
BFS picked up my microwave on 4/27/2016 took it in for repairs and brought it back on 5/4. When they brought it back they didn't bring the part that connects to my exhaust. We tried to operate the microwave and it didn't work. They couldn't come back until 5/12 at 7:30 pm (supposed to be a 1-4 pm appointment) and said they would need to order parts then came back on 5/17 to get the
... view more
 Rate this review: Add rating  Subtract rating  
# 101548
houston - TX 05-21-2016
Carol , houston TX
Posted On 05/21/16
Review No. 101091
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don't expect timely service with this guys. AC went out on Thursday and it was the start of a holiday weekend. They wouldn't send any one out. We had to call another service company to fix our AC. We live in 100 heat here and I am disable. They wouldn't cancel the call and I had to pay for service call even though A DIFFERENT COMPANY fixed the problem. I refuse to use this company and will tell everyone I know that they are crooks view less
Don't expect timely service with this guys. AC went out on Thursday and it was the start of a holiday weekend. They wouldn't send any one out. We had to call another service company to fix our AC. We live in 100 heat here and I am disable. They wouldn't cancel the call and I had to pay for service call even though A DIFFERENT COMPANY fixed the problem. I refuse to use this company and
... view more
 Rate this review: Add rating  Subtract rating  
# 101091
Cypress - TX 11-21-2015
Henry , Cypress TX
Posted On 11/21/15
Review No. 94675
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Cuts corners on repairs. Does all it can to not repair your problem. Takes five to seven days for someone to come out. No emergency service. If you call after 10 pm they won't call back in Houston Texas until the next day, no matter what the emergency. Highly disappointed. I've used them for 8 years and the service has gotten increasingly worse. I've cancelled their contract.
 Rate this review: Add rating  Subtract rating  
# 94675
Euless - TX 10-10-2015
A. Khan , Euless TX
Posted On 10/10/15
Review No. 92670
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
A/C stopped working Friday night, called BFS, Technician showed up in the late morning.
Fixed A/C. Good to the point diagnostics, excellent workmanship. My first experience with this outfit is good.
 Rate this review: Add rating  Subtract rating  
# 92670
Las Vegas - NV 09-04-2015
Brian MacDaniels , Las Vegas NV
Posted On 09/04/15
Review No. 90962
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Do not use this company for anything ever. Simply pretend this company doesn't exist. They talk a sweet game until they get their initial check,then they will tell you all of you problems are pretty existing, and they won't fix your problem. Run, don't walk away from these scam artists.. Thank you,and I hope this help with you decision..
 Rate this review: Add rating  Subtract rating  
# 90962
San Antonio - TX 08-06-2015
Jeanette , San Antonio TX
Posted On 08/06/15
Review No. 90275
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I will not be renewing with these crooks. My AC was not cooling up to temp and it was 78 degrees in my home when it was set on 70. I have breathing problems where i need my home cool to breathe. It took them 3 days to come, then i paid the $55 deductible for nothing only to have the idiot they sent me say my system was working fine. Really???? An AC that cannot be set on a temp below 78 is fine? Oh course the AC unit is theirs so no wonder its a piece of junk. Their equipment is just like their service. When my toilet broke, i would have been paying more with BFS rather then hiring someone to fix it for $40. Now what is the point of paying BFS? They are nothing but a joke. view less
I will not be renewing with these crooks. My AC was not cooling up to temp and it was 78 degrees in my home when it was set on 70. I have breathing problems where i need my home cool to breathe. It took them 3 days to come, then i paid the $55 deductible for nothing only to have the idiot they sent me say my system was working fine. Really???? An AC that cannot be set on a temp below 78 is
... view more
 Rate this review: Add rating  Subtract rating  
# 90275
Texas - TX 05-28-2015
Alan Dodson , Texas TX
Posted On 05/28/15
Review No. 87651
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This is the worst company to deal with! They have no remorse for anybody! Can't even fix the electric outlet! Made me pay 110 for just to come to use power tester which I already knew its broken! That's why I have warranty with them to fix the broken part! Then the disposal stopped working and I'm newbie didn't know there's reset button there! Made me pay them to come to push it! In and out 5 mins for 110 bucks! They only care about money not customers! Last year my ac coil broke and they made me pay 500 dollars to fix it! Why have warranty with them! They are bunch of scammer! Never deal with them again! view less
This is the worst company to deal with! They have no remorse for anybody! Can't even fix the electric outlet! Made me pay 110 for just to come to use power tester which I already knew its broken! That's why I have warranty with them to fix the broken part! Then the disposal stopped working and I'm newbie didn't know there's reset button there! Made me pay them to come to push it! In and out 5
... view more
 Rate this review: Add rating  Subtract rating  
# 87651
San Antonio - TX 05-11-2015
Amanda , San Antonio TX
Posted On 05/11/15
Review No. 87166
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Having a home warranty from BFS was not very helpful. Both my oven and my microwave went out and for both items the part was not covered. I had even asked the gentleman that came out to my house if the part was covered when he ordered it and he said yes, but then the office called and stated it was not. The part for the microwave would cost $125, more than half of what it would cost for a new one. The office worker was no help at all, always stating "it's not covered". Also, the hours for home visits are not great, they give you a 4 hour window - i had to take time off work because they don't work Saturdays or past 5p. view less
Having a home warranty from BFS was not very helpful. Both my oven and my microwave went out and for both items the part was not covered. I had even asked the gentleman that came out to my house if the part was covered when he ordered it and he said yes, but then the office called and stated it was not. The part for the microwave would cost $125, more than half of what it would cost for a new
... view more
 Rate this review: Add rating  Subtract rating  
# 87166
Plano - TX 01-09-2015
Quan Li , Plano TX
Posted On 01/09/15
Review No. 83864
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am not happy with BFS warranty service. I had some problem with the dishwasher and the technician said he will order the parts after he checked on it. But the warranty company called me and said the parts was not covered and I need to pay $695 for the parts. I think this is ridiculous. In the contract under the dishwasher coverage, it says "all functional components and parts" are covered, Not covered: racks, baskets, rollers, knobs, dials, and doors. I think this warranty company is not honest and not responsible with their customer. view less
I am not happy with BFS warranty service. I had some problem with the dishwasher and the technician said he will order the parts after he checked on it. But the warranty company called me and said the parts was not covered and I need to pay $695 for the parts. I think this is ridiculous. In the contract under the dishwasher coverage, it says "all functional components and parts" are covered,
... view more
 Rate this review: Add rating  Subtract rating  
# 83864
Dallas - TX 08-15-2014
Keith Turbo , Dallas TX
Posted On 08/15/14
Review No. 77030
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This has been the worst company that I have ever dealt with. They have been to my home four times this year. NEVER ON TIME !!!! They have still failed to fix our appliance. Maybe today will be the charm...

My biggest beef is the "I do not care attitude" of the service department.I have talked to a female and to Ronnie about waiting four hours and not hearing from anyone. They just give me the same nonsense- They tech is behind.
They have no respect for their customers. Buyer beware !!!

I WILL NEVER BUY FROM THEM. view less
This has been the worst company that I have ever dealt with. They have been to my home four times this year. NEVER ON TIME !!!! They have still failed to fix our appliance. Maybe today will be the charm...

My biggest beef is the "I do not care attitude" of the service department.I have talked to a female and to Ronnie about waiting four hours and not hearing from anyone. They
... view more
 Rate this review: Add rating  Subtract rating  
# 77030
San antonio - TX 08-14-2014
robert vega , San antonio TX
Posted On 08/14/14
Review No. 76966
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Ok we recently purchased house and within a week the ac went out and water heater we purchased this home warranty thru our agent, never again, waited a week for them to come out and the guy that came out was just a electrician and he never worked on appliances before so I was weary about ac issue and water pump issue but they sent him out to do everything, well after guessing on a couple of parts he called in the order well I was hoping for a call back within a week but nothing, so I called in and found out he quit and they never found his order so they sent another guy out within days he ordered parts then setup another appointment well I took off that day and that guy never showed so now I'm calling in and no one has any idea what's going on and no manager in site, so regretting this company how do you run a business like this and be successful I wish I never got my warranty thru this company view less
Ok we recently purchased house and within a week the ac went out and water heater we purchased this home warranty thru our agent, never again, waited a week for them to come out and the guy that came out was just a electrician and he never worked on appliances before so I was weary about ac issue and water pump issue but they sent him out to do everything, well after guessing on a couple of
... view more
 Rate this review: Add rating  Subtract rating  
# 76966
Cedar Park - TX 08-05-2014
Peggy Baker , Cedar Park TX
Posted On 08/05/14
Review No. 76718
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Do not use this company. Called 7/1/14 AC not cooling. Couldn't come out till 7/7/14 due to the 4th of July holiday. Didn't fix problem said they had to order part and it would be a couple of days. Now really July in Texas heat. I called twice daily still no response. Finally came out and ordered wrong part, really. Another couple of days. Asked for manager to call but no response. In the meantime I called another AC repair co. Long story short all unit needed was a clean out and freon. 28 days no AC isn't acceptable. Very bad customer service. view less
Do not use this company. Called 7/1/14 AC not cooling. Couldn't come out till 7/7/14 due to the 4th of July holiday. Didn't fix problem said they had to order part and it would be a couple of days. Now really July in Texas heat. I called twice daily still no response. Finally came out and ordered wrong part, really. Another couple of days. Asked for manager to call but no response. In the
... view more
 Rate this review: Add rating  Subtract rating  
# 76718
Austin - TX 07-25-2014
X. Liu , Austin TX
Posted On 07/25/14
Review No. 76361
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have BFS for three years. Recently our dish washer does not working. We called them three times. No one show up.
This is the only time we call them this year.
It's time for us to dump this company.
 Rate this review: Add rating  Subtract rating  
# 76361

Rate BFS Home Warranty

Let's keep things clean!

We will not allow short or abusive comments. Existing customers post reviews and companies respond. Contractors must post the reviews at vendors area or contact bfshomewarranty.com directly.