Choice Home Warranty

Home Warranty Plan Details and Reviews for Choice Home Warranty

Choice Home Warranty
Rating Timeline
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.9 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating

Write an honest review now !

1090 King Georges Post Rd, Edison, NJ 08837
877-758-4545 $370 - $450
Premium $370 - $450
Deductible $60
Effective 30 days after enrollment
NHSCA Membership No
Coverage Area Nationwide (USA)
Years In Business 9
Total Reviews 2988
Complaint Resolution Yes
BBB Rating B-
Executive Profiles Victor Mandalawi - Founder & President, Charlie Dillon - Vice President, Marla Ramirez - COO, Jahmal Adams - Director
No. of Employees 51-200
Headquarters Edison, NJ
Address 1090 King Georges Post Rd, Edison, NJ 08837
Alias Choice, Home Warranty Administrators
Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
877-758-4545

Choice Home Warranty (CHW) provides comprehensive home protection plans that repair and replace well maintained household appliances and systems. CHW says that when you purchase a warranty with them, you will be working with a knowledgeable and dedicated team which will resolve your issue swiftly.

The only thing a policyholder has to do when an appliance breaks down, is to call CHW and pay a nominal service fee. The company also caters to the needs for real estate professionals and take pride in the fact that homes clubbed with a CHW warranty, sells faster than a home sold without a warranty.
 

The company maintains a well equipped website that one can refer to in case any information regarding the company is needed. Claims can be submitted through this website which also has an FAQ section should you need to clarify doubts. All important contact numbers are available on site along with details about the company and their services. 

CHW has several services to offer their customers. The company maintains a 24/7 customer care facility that can take complaints  anytime. CHW also offers budget protection on unexpected repair bills. The company maintains a network of skilled and licensed service contractors who will visit your home as and when you report an issue.

Choice home warranty has a host of warranty products to offer homeowners, home sellers and real estate professionals. Warranties from CHW are transferable and are said to add value to the property at the time of sale.

Reviews & Ratings

Jackson - MS 07-14-2017
Dorothy , Jackson MS
Posted On 07/14/17
Review No. 112563
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Professional customer service, fast, professional , I put my claim in got a response that it was processing the same day, and the vendor call me the next day to schedule an appointment.
# 112563
Logandale - NV 07-14-2017
Jan Whelan , Logandale NV
Posted On 07/14/17
Review No. 112539
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was dismayed that a Technician could not be located but was authorized to locate one on my own. I was extremely fortunate to find someone on of 4th of July weekend! It took a few days to locate part & repair but at least I knew I had someone helping me. My 'reimbursement' was approved a week later (today). It will take 30 days to process funds....... Quite a lengthy time-frame to process authorized funds! I haven't had to use my Home Warranty very often but when I did the customer service and technicians sent were excellent. Thank you! view less
I was dismayed that a Technician could not be located but was authorized to locate one on my own. I was extremely fortunate to find someone on of 4th of July weekend! It took a few days to locate part & repair but at least I knew I had someone helping me. My 'reimbursement' was approved a week later (today). It will take 30 days to process funds....... Quite a lengthy time-frame to process
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# 112539
Killeen - TX 07-14-2017
Martina Bacchus , Killeen TX
Posted On 07/14/17
Review No. 112528
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a electrical issue...wallsockets got warm when i used them and my plugs wouldnt stay in there no more and i heard like a crackling noise when i used ny lightswitch in the kitchen...our house is just over 13 years old...called CHW on monday, tuesday a electrician called me to make a appointment with me for thursday...he tested the majority of my outlets and told me that 7 need to be replaced, otherwise it would be a fire hazard, he also replached 2 lightswitches which needed replacement as well... Everything took him about 2 to 2 1/2 hrs...he was very friendly and professional view less
I had a electrical issue...wallsockets got warm when i used them and my plugs wouldnt stay in there no more and i heard like a crackling noise when i used ny lightswitch in the kitchen...our house is just over 13 years old...called CHW on monday, tuesday a electrician called me to make a appointment with me for thursday...he tested the majority of my outlets and told me that 7 need to be
... view more
# 112528
LANCASTER - TX 07-14-2017
DANA KING , LANCASTER TX
Posted On 07/14/17
Review No. 112524
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
EVERYTHING TURNED OUT GREAT. MY A/C WENT OUT ON TUES & IT WAS FIXED BY THURS! NO OUT OF POCKET EXPENSE. ALL I HAD TO PAY WAS THE $45.00 SERVICE FEE. THANKS CHOICE HOME WARRANTY YOU WERE A LIFE SAVER $$$$$
# 112524
Chicago - IL 07-14-2017
Bettie Land , Chicago IL
Posted On 07/14/17
Review No. 112520
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Excellent service. Technician was on time, extremely pleasant and explained exactly what he was doing.
# 112520
Reading - PA 07-13-2017
William Gross , Reading PA
Posted On 07/13/17
Review No. 112514
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our washing machine decided it didn't want to work. I called Home Warranty, The customer service representative was very attentive while I described the problem. She asked a few questions and advised me that a technician would call and set up a time to look at our problem. Since it was late in the evening, I wasn't expecting a call till morning, but was pleasantly surprised with a call within a few minutes. The repair man listened to my dilemma and said he would be here the next day. He arrived and went straight to work, diagnosing the malfunction. He was caring in his attitude and said that : There were additional parts needed to complete the repairs. The parts would be shipped directly to me and the repairs will be completed on the next service call, within one week. I then gave him my debit card to at the $45.00 fee. He informed me there would be no additional charges and set up an appointment to finish the repairs. The parts arrived within a few days as he had promised and shortly thereafter the washer was working perfectly!! A seamless solution to a large problem!! Great Service with an upbeat attitude, a seasoned repair man completing the installation of parts within a very short time, and the total charges would have been all but $400.00 plus labor. But with my contract my only expense was $45.00 as previously stated. Thank You!!!
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Our washing machine decided it didn't want to work. I called Home Warranty, The customer service representative was very attentive while I described the problem. She asked a few questions and advised me that a technician would call and set up a time to look at our problem. Since it was late in the evening, I wasn't expecting a call till morning, but was pleasantly surprised with a call within
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# 112514
Germantown - MD 07-13-2017
Gary , Germantown MD
Posted On 07/13/17
Review No. 112479
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
On 7/11/2017, we got a call from our tenant that they found ceiling of basement was leaking, we went there and saw there was a two feet long crack on ceiling with some water mark, above which is bathroom on 1st floor. We thought water must come from the toilet. We called CHW right away. Rep from CHW Claim team listen to our claim carefully, and found a contractor, MK Pluming LLC, for us in just a few hrs, Contractor called and made an appointment shortly and came to exam and fixed the problem in one h. They sent us email for every step. Overall, they provide excellent customer and repair services with stream service timelines. view less
On 7/11/2017, we got a call from our tenant that they found ceiling of basement was leaking, we went there and saw there was a two feet long crack on ceiling with some water mark, above which is bathroom on 1st floor. We thought water must come from the toilet. We called CHW right away. Rep from CHW Claim team listen to our claim carefully, and found a contractor, MK Pluming LLC, for us in
... view more
# 112479
Howell - MI 07-13-2017
Liss chynoweth , Howell MI
Posted On 07/13/17
Review No. 112474
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Turns out my dryer needs a $345 repair. CHW wont repair it, they are only going to give me $299.99 to buy a nee one. Where am i going to find a gas whilpool dryer for $299.99. I feel they should have given me enough to a least nuy the same model. Even the ones that are close to what i have are $450 and up. And thats sale prices. So i feel their replacment warrenty means, "with the cheapest thats on the market, when its on sale" . I was alittle sad about that. Otherwise Ive have great repair service and response from them. view less
Turns out my dryer needs a $345 repair. CHW wont repair it, they are only going to give me $299.99 to buy a nee one. Where am i going to find a gas whilpool dryer for $299.99. I feel they should have given me enough to a least nuy the same model. Even the ones that are close to what i have are $450 and up. And thats sale prices. So i feel their replacment warrenty means, "with the
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# 112474
Bryan - TX 07-13-2017
Shirley dane , Bryan TX
Posted On 07/13/17
Review No. 112454
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst company. Does not honor their warranties. Makes up exclusions not listed in warranty. I was without cooling in 95 degree heat for 10+ days and then they decided not to warrant the compressor due to "the contactor failing". This was not an exclusion in their warranty. Will be filing complaints with the Consumer Protection Agency and others. DO NOT BUY THIS COVERAGE.
# 112454
Las Vegas - NV 07-12-2017
Cathy Matthews , Las Vegas NV
Posted On 07/12/17
Review No. 112440
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We called due to an electrical problem on a Friday afternoon. We received the contact information for an electrician that evening. The electrician came to our house early Tuesday morning and fixed the problem, He also fixed another minor problem for us that we had not mentioned when we called. I would recommend this service to everyone. It's nice to know in advance that the repair bill will only be $45.


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We called due to an electrical problem on a Friday afternoon. We received the contact information for an electrician that evening. The electrician came to our house early Tuesday morning and fixed the problem, He also fixed another minor problem for us that we had not mentioned when we called. I would recommend this service to everyone. It's nice to know in advance that the repair bill will
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# 112440
Las Vegas - NV 07-12-2017
Jennie , Las Vegas NV
Posted On 07/12/17
Review No. 112427
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
CHW provided me with reputable company to fix my air conditioner. Had to order parts so took a little longer than I wanted but problem is solved headache free
# 112427
Hillsborough - NJ 07-12-2017
Zack Elkabbani , Hillsborough NJ
Posted On 07/12/17
Review No. 112394
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I must say I am disappointed by the service, support, and bad representative treatment from the account managers of Choice home warranty. Yes I am blasting home choice warranty with this BAD review. They are really terrible at customer service. The contract agreement excludes many things that a home warranty should cover, and the sales people do not mention this to any customer. They just flat out try to sell you something for a low price. Yes the price of repairs is low compared to others. However you get what you pay for. You get less coverage, less customer support and most of all inacurate claim diagnosis. They just want to take your money and deny your claim whne they see that the claim is expensive for them. They try to fabricate any reason just to deny the claim and when you try to dipute it with them they still deny it. No sense of going to court with them since its not worth the money vs what you paid with them for coverage. The other thing is as soon as they hear that you want to cancel the insurance, they try to bend backwards to support and offer a better deal. All this which they should have done from the beginning. This is really a BAD company to contract with and I am not ashamed to say it. I would definitely recommend against contracting with this company for your appliance warranties.. view less
I must say I am disappointed by the service, support, and bad representative treatment from the account managers of Choice home warranty. Yes I am blasting home choice warranty with this BAD review. They are really terrible at customer service. The contract agreement excludes many things that a home warranty should cover, and the sales people do not mention this to any customer. They just flat
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# 112394
Bixby - OK 07-12-2017
John Jones , Bixby OK
Posted On 07/12/17
Review No. 112393
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our garbage disposal went out on us---we called CHOICE, got a claim #, was called by the plumbing company, set up an appointment and we were very pleased with the company that they referred us to --the job was completed within 24 hours and it all went very smooth
# 112393
Beaumont - TX 07-12-2017
Michelle Domingue , Beaumont TX
Posted On 07/12/17
Review No. 112365
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I sent in my service request on late Saturday night/ early Sunday morning and by Monday morning the technician was calling to schedule service. Hopson A/C arrived early, they were pleasant, quick and efficient. CHW was quick with approving my claim and I am very happy.
# 112365
Savannah - GA 07-12-2017
Barry Hall , Savannah GA
Posted On 07/12/17
Review No. 112359
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Tech responded at time stated with all equipment on hand to make repairs and was done with repairs a little under 2 hours and was very friendly
# 112359
las vegas - NV 07-12-2017
mario gaona , las vegas NV
Posted On 07/12/17
Review No. 112354
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Choice is a good company, the overall experience I've had with boss Plumbing hasn't been the best, they never seem to fix the issue right the first time, they always need to come out more than once or they have us purchase a part they don't have on them on our own.
# 112354
Tallahassee - FL 07-11-2017
Kathleen Forsyth , Tallahassee FL
Posted On 07/11/17
Review No. 112343
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The Technician was pleasant and easy to work with; he diagnosed the problem. unfortunately the appliance needs to be repaired again. I am hoping that this repair will be able to be fixed so that my tenants can be assured their refrigerator will keep their food cold, fresh and safe.
# 112343
Utica - NY 07-11-2017
Brian F Smith , Utica NY
Posted On 07/11/17
Review No. 112302
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a leak in my roof and it was a part not covered it was a seal around a vent pipe on my roof but I asked choice home warranty can you please as a customer service request to please cover it and they did I had my own roofer so I paid 200.00 for repairs and with in 30 days I received a check for the full 200.00 for the repair I am very happy
# 112302
Davie - FL 07-11-2017
CSchaefer , Davie FL
Posted On 07/11/17
Review No. 112295
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Just had my central AC issue diagnosed and repaired by Ricardo with US HVAC. I was very pleased with the professional manner in which he addressed my problem and corrected it. I had to wait 3 days for his on site visit, but that was due to my request to Choice HW for a different AC company that I preferred not to ever have on my premises again. Thus far I am pleased with the service provided by the CHW service team and their time to respond. view less
Just had my central AC issue diagnosed and repaired by Ricardo with US HVAC. I was very pleased with the professional manner in which he addressed my problem and corrected it. I had to wait 3 days for his on site visit, but that was due to my request to Choice HW for a different AC company that I preferred not to ever have on my premises again. Thus far I am pleased with the service
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# 112295
Dayton - OH 07-11-2017
Syed Fahad Ali Shahid , Dayton OH
Posted On 07/11/17
Review No. 112288
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Choice home warranty is the best choice I have ever made, instant reply and solution from them. Contractors on their panel are pretty good in their work and very courteous. Just got my garage door opener replaced yesterday since it was giving us hard time, choice home warranty made my day great. Will highly recommend. Thank you.
# 112288
Plant City - FL 07-11-2017
JAMES E PERRY JR , Plant City FL
Posted On 07/11/17
Review No. 112282
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
1st Claim - Our dryer was making a loud sound/roar. Submitted a claim on-line (a very nice feature as I could draft the right language of the problem before sending), and received a notice within a short period of time by email that the claim was received. Within a few hours I received an email notice that a technician was assigned. I called the number for the technician almost immediately, he already had my claim, and I scheduled an appointment. The technician arrived at the assigned time, was professional, and made the repair within an hour. We are very pleased with our home warranty so far, and hope that all of our future claims go just as smooth. If they are they will have my business for life. view less
1st Claim - Our dryer was making a loud sound/roar. Submitted a claim on-line (a very nice feature as I could draft the right language of the problem before sending), and received a notice within a short period of time by email that the claim was received. Within a few hours I received an email notice that a technician was assigned. I called the number for the technician almost immediately,
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# 112282
Scottsdale - AZ 07-11-2017
Donna Donovan , Scottsdale AZ
Posted On 07/11/17
Review No. 112279
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I came home after being gone for a week and my garbage disposal wasn't working. I submitted a claim on Sunday evening and I had a contractor at my hous the next morning. The contractor was professional and friendly.

I have used several contractors through Home Warranty and they have all been very professional and effeicient.
# 112279
Waldorf - MD 07-11-2017
Dominique Patton , Waldorf MD
Posted On 07/11/17
Review No. 112278
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
My suggestion is once a customer put in a claim the dispatched company should call to make an appointment. Too much is put in the customer who is paying. We are paying you so why not take care of everything and perhaps a follow up call to make sure everything went well. This will help with customer satisfaction.
# 112278
colorado springs - CO 07-11-2017
louise sanchez , colorado springs CO
Posted On 07/11/17
Review No. 112273
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Called for a repair for the 1st time yesterday. The garbage disposal was replaced and the technician gone in less than 2 hours. Can't ask for better service than that.
# 112273
Bryan - TX 07-11-2017
Laneshia , Bryan TX
Posted On 07/11/17
Review No. 112272
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I have been with Choice for a year and the service isn't as quick as my last warranty I had but the premium is cheaper but it seems like you get what you pay for. I was able to use my own contractor on this last call and they are suppose to reimburse me the money I paid so that is a perk.
# 112272

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