HMS Home Warranty

Home Warranty Plan Details and Reviews for HMS Home Warranty

HMS Home Warranty
Customer Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating2.5 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating

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1625 NW 136th Ave Bldg E # 200 Sunrise, FL 33323-2842
888-351-0908 $360-$500+
Premium $360-$500+
Deductible $50 - $100
Effective Immediate with a Real...
Total Reviews 635
Years In Business 38
BBB Rating B
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Nationwide (USA)

Call Now for a Quote
 888-351-0908

This company also operates under the following alternate business names
  1. Total Protect
  2. Cross Country Home Services
  3. Haa Of Virginia
  4. HMS Home Warranty
  5. Home Warranty Service
  6. HomeSure of Americ

HMS National is one of the leading providers of home warranty products in the nation with over 30 years of experience in the industry. HMS is a member of National Home Service Contract Association and is committed to making homeownership a pleasant experience.

HMS has a network of over 40,000 contractors who are dispatched as and when service requests arrive. The company runs a customer service facility which functions round the clock to take customer complaints.

HMS National has a well maintained, information rich website which practically functions as an online office of the company. Many services and features designed to help planholders are available for use on the website. In addition to that, information regarding the company’s warranty products, prices and articles related to homeownership are available online. Following are some of the other online services available from HMS


  • Submit a Claim
  • Renew an existing warranty plan online
  • Contact Customer Service
  • Information regarding typical Items covered in a Home Warranty
  • Download Current State Brochure for warranty plans – Coverage and Pricing Varies By Region
  • Read about General Systems and Appliances Maintenance Tips

HMS Home Warranty main products are their warranty plans. The plans come in four variations, they are as follows.

  • Seller home warranty
  • Buyer conversion warranty
  • Buyer direct warranty
  • New home warranty
  • Open direct warranty
Other products offered by the company include real estate marketing tools such as Marketopia and a few other useful tools. Marketopia is a customizable tool that agents can use to attract customers.

Reviews & Ratings

Knoxville - TN 05-19-2017
Shannon , Knoxville TN
Posted On 05/19/17
Review No. 110293
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have a HMS Home Warranty that was provided by the seller of my home. I was initially relieved to have this service in case anything arose with my new home. As I am a first time home owner I did not have expendable cash flow for repairs. However I have come to realize this company is more trouble than it is worth. I have encountered issues with getting claims taken care of in a timely manner or in some instances at all, and the service professionals that have been sent out to deal with the issues that have arisen have been less than desirable. With each claim I have made it has taken over a week to get anything repaired if they even approve the repair. I had to have a plumbing issue fixed that took over a month to resolve (anytime you took a shower you would smell the septic). My water pressure was very low and still is. I had a electrical out let go out as well as a light and a breaker that kept sparking. The electrical outlet got fixed the light and the breaker box are still not resolved. Most recently my Air conditioner went out. I placed my claim and had a technician come out to the house and inspect my unit. It was found that my unit was not repairable it needed to be replaced The repair company made their report to HMS and it was approved, however the repair man stated that they did not want to replace it and was stating things like well she got this home warranty in October so this is the first time she has used the AC so it’s a preexisting condition. I live in a state where it is not uncommon to have the Air conditioning running into November and the technician pointed this fact out. So the claim is finally approved and I get the repair started and while the technician was in the furnace portion of the HVAC system replacing the coil he found that the heat exchange was cracked in the furnace and had to stop all work. He called the HMS and told them what he found. He then called me and told that HMS needed me to call to make a new claim. Which I did though I did not agree with having to file a new claim on an item that was found while fixing the original claim. A new claim costs me another co pay. By now I have been without Air conditioning for a week and it’s been very hot and humid and now the Air conditioning fix cannot be finished until the furnace issue is resolved. The company denied the furnace claim stating it was a “preexisting condition” The same thing the technician said they were stating for my AC. I explained to the HMS representative that before I purchased the home I had a home inspection done, and the issue was not found, I also had an earlier claim on the furnace because I could not get the furnace to work in the winter and had a one of their approved technicians out to look over the system and they did not find this issue (they did find that the previous owner had the gas lines locked so we had to call the utility company out to unlock it). Before the Gas Company would turn on the gas they had to look over the furnace to make sure it was in working order. So I had three different people look over this unit and nothing was found. But yet they are still denying the claim as it was a preexisting condition. So I am well over a week without air conditioning with no relief in sight. I am left trying to figure out how to get my furnace fixed so I can have air condition before these 90 plus degree days turn in to 100 degree days. I will not recommend this company to anyone it is a waste of money because getting anything done in a timely manner or at all just will not happen. view less
I have a HMS Home Warranty that was provided by the seller of my home. I was initially relieved to have this service in case anything arose with my new home. As I am a first time home owner I did not have expendable cash flow for repairs. However I have come to realize this company is more trouble than it is worth. I have encountered issues with getting claims taken care of in a timely manner
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# 110293
Suitland - MD 05-17-2017
Carra Thomas , Suitland MD
Posted On 05/17/17
Review No. 110219
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have had HMS for three years. I have had to call a claim in each year for our AC unit. Each time the tech company had to come out multiple time to try and repair. This year I have had enough. The only time HMS will calls you with a follow up is if it's time for you to renew. I have had a company out here three time in less than 30 day and my air still is not working. The last time I call HMS I put in a complaint but never heard from HMS. So today I call them again for the same reason. I'm tired.... view less
We have had HMS for three years. I have had to call a claim in each year for our AC unit. Each time the tech company had to come out multiple time to try and repair. This year I have had enough. The only time HMS will calls you with a follow up is if it's time for you to renew. I have had a company out here three time in less than 30 day and my air still is not working. The last time I
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# 110219
Jonesborough - TN 05-14-2017
Ling , Jonesborough TN
Posted On 05/14/17
Review No. 110135
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Buyer Beware!! We purchased a 17 yr old home that included a Home Warranty from HMS to give you "peace of mind" with any unexpected expenses with replacement costs of worn out appliances and HVAC systems. We've never purchased a home warranty on previous homes and were duped into believing this was an added benift with the real estate purchase. The only benefit has been on the HMS end and subpar repair companies they have sent our way. Our HVAC repair did not cover a condenser that the unit will not work without!! Other repairs have been denied and when my refrigerator went out I've had to hound them to get a repair tech to show up a week later.
Never again will I be scammed with a useless home warranty. view less
Buyer Beware!! We purchased a 17 yr old home that included a Home Warranty from HMS to give you "peace of mind" with any unexpected expenses with replacement costs of worn out appliances and HVAC systems. We've never purchased a home warranty on previous homes and were duped into believing this was an added benift with the real estate purchase. The only benefit has been on the HMS end and
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# 110135
Zionsville - IN 05-11-2017
Cole Edmundson , Zionsville IN
Posted On 05/11/17
Review No. 110095
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I'm not one to write reviews because of a lack of time. That said, I'm taking the time to write this review because I dont want anyone to experience what I have with this warranty company. They are slow, unprofessional, and more worried about collecting money than taking care of the people that give it to them. I filed a claim for a refrigerator 3 weeks ago. Since then, the tech has made 3 trips to my house and nothing has been resolved. The first tech wasnt authorized to fix Whirlpool brand, the second tech diagnosed and sent info to the warranty company on parts needed, then came back out only to find that the insurance company ordered the wrong part....now its another week before they're saying they can get the right part and get someone back out. view less
I'm not one to write reviews because of a lack of time. That said, I'm taking the time to write this review because I dont want anyone to experience what I have with this warranty company. They are slow, unprofessional, and more worried about collecting money than taking care of the people that give it to them. I filed a claim for a refrigerator 3 weeks ago. Since then, the tech has made 3
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# 110095
Milaca - MN 05-05-2017
Kayla , Milaca MN
Posted On 05/05/17
Review No. 109964
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
SCAM SCAM SCAM SCAM SCAM!!!!!!!!!!!!!!!!!!!!! This place is a scam!!!! DO NOT GIVE THEM ANY OF YOUR MONEY! We have had them over a year and we finally had to call them because our oven starting leaking propane on saturday. we called our propane company and they came and looked at it right away and confirmed that it was leaking. So monday morning i call HMS to have them come look at it. They finally come out to my house today and the repair person said that there is nothing wrong with it and left!!!!!!!!!! and we still had to pay them $100!!! I called them as soon as they left my house and said that they need to come back and fix my oven! They said that there is nothing that they can do about it. I will be leaving them and would not refer anyone to this place!!!!! view less
SCAM SCAM SCAM SCAM SCAM!!!!!!!!!!!!!!!!!!!!! This place is a scam!!!! DO NOT GIVE THEM ANY OF YOUR MONEY! We have had them over a year and we finally had to call them because our oven starting leaking propane on saturday. we called our propane company and they came and looked at it right away and confirmed that it was leaking. So monday morning i call HMS to have them come look at it. They
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# 109964
Columbus - OH 05-03-2017
George Odell , Columbus OH
Posted On 05/03/17
Review No. 109911
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Used this service for a few years and only one complaint where service provider did not diagnose properly and could not fix dishwasher. I called HMS and they arranged for a new one the next day.
# 109911
Silver Spring - MD 05-02-2017
Yasemin , Silver Spring MD
Posted On 05/02/17
Review No. 109887
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
AWFUL. Total waste of money. The first time I used them, their first two contractors were no-shows. The third didn't have a clue. I spent hours on the phone and nothing was resolved. The second time I used them it was a major water emergency and they literally nickle and dimed us and finally covered our expenses because our realtor stepped in. The third time I didn't even bother to call because we needed a new washing machine and going through them would have been another nightmare. view less
AWFUL. Total waste of money. The first time I used them, their first two contractors were no-shows. The third didn't have a clue. I spent hours on the phone and nothing was resolved. The second time I used them it was a major water emergency and they literally nickle and dimed us and finally covered our expenses because our realtor stepped in. The third time I didn't even bother to call
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# 109887
Wake Forest - NC 04-25-2017
Sharon Walker , Wake Forest NC
Posted On 04/25/17
Review No. 109739
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company should not be allowed to remain in business. They take your money and do not provide any service. I called a month ago and told them my microwave was not heating and my dishwasher was not cleaning my dishes. They sent someone out after a week and the guy then had to order the parts. After 2 weeks I had to call to find out why the repairman had not come back. HMS had not sent the parts. Finally they overnighted them after I called many times. They only sent the part for the microwave and not for the dishwasher as HMS said it was a structural problem. How can the spinning arm inside the dishwasher be structural. They have now sent a second repairman to try to fix the microwave again as the first guy couldn't fix it. HMS just doesn't want to replace a $300 microwave and the dishwasher is still broken. STILL WAITING. view less
This company should not be allowed to remain in business. They take your money and do not provide any service. I called a month ago and told them my microwave was not heating and my dishwasher was not cleaning my dishes. They sent someone out after a week and the guy then had to order the parts. After 2 weeks I had to call to find out why the repairman had not come back. HMS had not sent
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# 109739
Great Falls - VA 04-25-2017
Saqib Siddiqui , Great Falls VA
Posted On 04/25/17
Review No. 109738
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had the most unpleasant experience with them when on Friday – April 21st I filed a claim that my AC unit is not working and it is 80degrees and I have a toddler at home. They replied unless there is a medical emergency they don’t even look at the claim before 72 hours and no one will be available till Tuesday – April 25th.
I took a day off to stay home as they gave a window of 8am – 1pm and finally at 11:30 they send a person from PRIDE AC services who had no idea what he was doing. He was very unprofessional, rude and I felt very insecure in the house with him around. He blamed me that I have so many lights on in the house so it is generating heat and yelled at me for having two vents closed in the guest bedrooms and his words “what are you expecting from an old AC unit”. I called customer service complained about him and all I got was “oh we are sorry you had to go through such an experience but we have to reject the claim” ZERO customer service.

I don't recommend this company to anyone - it is a SCAM! view less
I had the most unpleasant experience with them when on Friday – April 21st I filed a claim that my AC unit is not working and it is 80degrees and I have a toddler at home. They replied unless there is a medical emergency they don’t even look at the claim before 72 hours and no one will be available till Tuesday – April 25th.
I took a day off to stay home as they gave a window of
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# 109738
HMS
05-09-2017
Saqib - We regret to hear you had an unpleasant experience, and would like to help and address your concerns. We sent you a private message requesting your contact information. Please respond to our private message if you would like further assistance. Thanks -Tanya
Brandywine - MD 04-24-2017
B barnes jackson , Brandywine MD
Posted On 04/24/17
Review No. 109694
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
HMS Warranty has been a nightmare for me. I have had problems with my refrigerator for 4 months. They sent a service technician to the home from sears who was very knowledgeable and did everything he could have done to rectify the problem. The problem still exists ...the problem with my refrigerator is that that is not getting cold enough to make ice. Now get this the refrigerator is only 2 years old. I had a supervisor call me and indicate they would call me back. They even gave me their extension. Needless to say I called several times and left messages on their extension and even requested when I called, to speak to a supervisor. The agent always says that the supervisor is unavailable. What's worst is that they indicated the refrigerator is under warranty and they are waiting for sears to get back to them.....that was 3 weeks ago. Outrageous....I will be contacting better business bureau and NBC news to let others know how unreliable and undependable they are.
If you are thinking about obtaining a contract with HMS ......DON't! view less
HMS Warranty has been a nightmare for me. I have had problems with my refrigerator for 4 months. They sent a service technician to the home from sears who was very knowledgeable and did everything he could have done to rectify the problem. The problem still exists ...the problem with my refrigerator is that that is not getting cold enough to make ice. Now get this the refrigerator is only 2
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# 109694
Fishers - IN 04-21-2017
Karen Crabtree , Fishers IN
Posted On 04/21/17
Review No. 109657
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I wrote a review of yesterday of what happened all during the day and it's not posted nor did I ever get a phone call back from a manager that I asked for. I am so disappointed in HMS Home Warranty.
# 109657
HMS
04-27-2017
Karen – Thank you for reaching out to us and allowing me the opportunity to address your concerns. I’m glad we were able to get this resolved. Thanks –Heather
Fishers - IN 04-20-2017
Karen Crabtree , Fishers IN
Posted On 04/20/17
Review No. 109645
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BAD BAD BAD home warranty company - I have no hot water at home. I am not even to the repair part but give HMS a BIG FAT ZERO ON ALL! I called HMS 8am they gave me claim number and number of plumber of which went directly to voicemail and I left msg. I left another voicemail at 11:00. Then I called HMS at noon they said wait till 2pm. Tried again at 2 and left another voicemail then called HMS 2:15 and they gave me another plumber of which they called this time and said for me to give them 2 hours. After 2 hours I called new plumber and got voicemail and called HMS back at 4:17 and lady said well I can try and call them again. YA THINK!! Then I asked for a manager and she said and what is this in reference to? HELLO??? I said this is ridiculous you use such poor contractors that can't even afford someone to answer phone. She said well it can take 24 hours to get ahold of someone and I said well since 8am this morning and 4 phone calls to HMS not one person has told me this. She said well I can put a call in for one to call you. I'm sure there will be more to update and guessing no hot water tonight or in AM. view less
BAD BAD BAD home warranty company - I have no hot water at home. I am not even to the repair part but give HMS a BIG FAT ZERO ON ALL! I called HMS 8am they gave me claim number and number of plumber of which went directly to voicemail and I left msg. I left another voicemail at 11:00. Then I called HMS at noon they said wait till 2pm. Tried again at 2 and left another voicemail then called
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# 109645
HMS
04-27-2017
Karen – Thank you for reaching out to us and allowing me the opportunity to address your concerns. I’m glad we were able to get this resolved. Thanks –Heather
Springdale - AR 04-05-2017
Kelly , Springdale AR
Posted On 04/05/17
Review No. 109353
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I purchased an older home last summer, and opted to buy HMS warranty for myself. I also provided HMS warranty in the sale for the folks who purchased my previous home.
I have had to use this warranty twice, both times very late at night and on the weekend with separate plumbing emergencies. Customer service was always available and willing to work with me to get a local plumber on site immediately when their preferred provider did not provide 24/7 service. I am very pleased with HMS warranty - it saved me hundreds of dollars in the first 5 months of living in my new home. I will definitely renew my warranty coverage with HMS this summer. view less
I purchased an older home last summer, and opted to buy HMS warranty for myself. I also provided HMS warranty in the sale for the folks who purchased my previous home.
I have had to use this warranty twice, both times very late at night and on the weekend with separate plumbing emergencies. Customer service was always available and willing to work with me to get a local plumber on
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# 109353
Bethel - OH 04-05-2017
Bill , Bethel OH
Posted On 04/05/17
Review No. 109350
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
HMS replaced my water heater, replaced my furnace and my heat pump, they sent good professional people that knew what they were doing....did take a couple weeks to get unit ordered but he made my heater work till it came in...was January btw....so I can't say anything but good about warranty company.
# 109350
Urbana - IL 04-04-2017
Abby , Urbana IL
Posted On 04/04/17
Review No. 109341
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I took the premier warranty thinking all appliances are covered. Well.. until I realized that basically nothing is covered. They will try to find all kinds of reasons to not provide service if your appliance breaks. So BEWARE OF HMS HOME WARRANTY! RIP-OFFS!! DINT WASTE YOUR MONEY!
# 109341
HMS
04-25-2017
Abby - we sent you a private message requesting your contact information. We’d like to discuss your coverage concerns. If you would like further assistance please respond to our private message. Thanks – Tanya
Frederick - MD 03-30-2017
NMyles , Frederick MD
Posted On 03/30/17
Review No. 109293
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
As most of the reviews fore stated, this company is shamefully the worst customer service I have ever experienced! I would rate lower if I could. I have lost all faith in their level to provide standard quality service and I would urge anyone to trust most of the written reviews before and please avoid wasting your money and time here . HMS provides low grade vendors that collect your deductible and do little to no work. HMS should guarantee money back within the first 30 days. I have been waiting for 3 weeks without a working washer machine and I still don't have a definitive answer for when it will be fixed. The many times I have called customer service, there is new story for why my appliance is not serviced back to operation. By now the damage has already been done, and I can assure HMS I won't be fooled again. view less
As most of the reviews fore stated, this company is shamefully the worst customer service I have ever experienced! I would rate lower if I could. I have lost all faith in their level to provide standard quality service and I would urge anyone to trust most of the written reviews before and please avoid wasting your money and time here . HMS provides low grade vendors that collect your
... view more
# 109293
Frederick - MD 03-30-2017
NMyles , Frederick MD
Posted On 03/30/17
Review No. 109291
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
As most of the reviews fore stated, this company is shamefully the worst customer service I have ever experienced! I would rate lower if I could. I have lost all faith in their level to provide standard quality service and I would urge anyone to trust most of the written reviews before and please avoid wasting your money and time here . HMS provides low grade vendors that collect your deductible and do little to no work. HMS should guarantee money back within the first 30 days. I have been waiting for 3 weeks without a working washer machine and I still don't have a definitive answer for when it will be fixed. The many times I have called customer service, there is new story for why my appliance is not serviced back to operation. By now the damage has already been done, and I can assure HMS I won't be fooled again. view less
As most of the reviews fore stated, this company is shamefully the worst customer service I have ever experienced! I would rate lower if I could. I have lost all faith in their level to provide standard quality service and I would urge anyone to trust most of the written reviews before and please avoid wasting your money and time here . HMS provides low grade vendors that collect your
... view more
# 109291
HMS
04-19-2017
NMyles – thank you for allowing us the opportunity to make this right. We appreciate you taking our call today and confirming that the repairs to your clothes washer were completed, again we apologize for the delays and inconvenience. – Tanya
Williamsburg - VA 03-29-2017
Tatiana , Williamsburg VA
Posted On 03/29/17
Review No. 109272
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
File a claim for water heather on January 23, 2017. As of today, the issue was not resolved. The most upsetting part is that they expect you, the customer, do the leg work for them. Very poor customer service! I had to cancel my second year with this company.
# 109272
Euclid - OH 03-27-2017
Diana , Euclid OH
Posted On 03/27/17
Review No. 109241
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have been trying to get a stove repaired for almost 4 months. The repair companies that HMS sent out could not fix and do not know what the issue is. They tried several parts and pretty much gave up. Then HMS called us and said they were referring us to an electrician to check the outlet (ridiculous because no one thought it was the outlet as several repair people checked). The electrician came out and said the outlet was fine. So at this point you would think they would replace it. Nope. sending another repair person. So it looks like we are starting over. Not very happy right now. It looks like they are trying to NOT replace the stove which is what I thought would happen if they couldn't fix it. We have complained to every customer service rep we have spoken with but still have a broken stove so that was not worth the time. view less
We have been trying to get a stove repaired for almost 4 months. The repair companies that HMS sent out could not fix and do not know what the issue is. They tried several parts and pretty much gave up. Then HMS called us and said they were referring us to an electrician to check the outlet (ridiculous because no one thought it was the outlet as several repair people checked). The
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# 109241
HMS
04-25-2017
Diana – we apologize for the delays and inconvenience. We sent you a private message to obtain additional information in order to address your concerns. Please respond to our private message if you would like further assistance. Thanks - Tanya
norwalk - OH 03-23-2017
sandi , norwalk OH
Posted On 03/23/17
Review No. 109200
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
this company they treat you like you are dumb they lie about their product . i lost a pet over these #$%&@ my range was giving off back soot 3 months .finally gas company came out and check itfor me turn my gas off .. hms sent 4 repair people couldn't find anything. the money for renew my plan buy me a new range .these people are heart less and then every year your premium goes up for less service??? view less
this company they treat you like you are dumb they lie about their product . i lost a pet over these #$%&@ my range was giving off back soot 3 months .finally gas company came out and check itfor me turn my gas off .. hms sent 4 repair people couldn't find anything. the money for renew my plan buy me a new range .these people are heart less and then every year your premium goes up for less
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# 109200
Indianapolis - IN 03-14-2017
Nicole , Indianapolis IN
Posted On 03/14/17
Review No. 109049
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
NOT HAPPY WITH THIS SERVICE! They sent an HVAC guy out to my place that was there for less than 10 minutes and just said I needed a completely new furnace but could not tell me why. The furnace is only 5 years old! He asked for a $100 service call payment for being there 10 minutes and giving me no answers. The next week I called someone else out on my own to get a second opinion and he found a birds nest in my flue pipes that was clogging everything up. He was there clearing it out for about an hour and a half and charged $150 dollars. HVAC running fine now when the first guy wanted me to replace it for over $2,000 for no reason. I will not be renewing my home warranty in June! view less
NOT HAPPY WITH THIS SERVICE! They sent an HVAC guy out to my place that was there for less than 10 minutes and just said I needed a completely new furnace but could not tell me why. The furnace is only 5 years old! He asked for a $100 service call payment for being there 10 minutes and giving me no answers. The next week I called someone else out on my own to get a second opinion and he found
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# 109049
Columbus - IN 03-07-2017
Karan , Columbus IN
Posted On 03/07/17
Review No. 108958
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I was asked to wait for almost 4 days just to get a plumber in to fix a simple leakage. I guess they just do not have the right contractors in their network. There are plenty of plumbers available to fix in my area, who are available on moments notice
# 108958
Sandy - UT 02-16-2017
Barbora Nelson , Sandy UT
Posted On 02/16/17
Review No. 108653
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
truly would give then a 0/5 and will never deal with them again. completely worthless warranty company. will do anything and everything to weasel out of paying for repairs despite both myself and mechanic attempting to discuss it with them. have a generic one sentence reply for any questions. DO NOT USE THEM!!!
# 108653
HMS
02-22-2017
Sandy we are truly sorry that you had a bad experience. We'd like to discuss your concerns and assist in any way possible. Please send us a private message via Home Warranty Reviews with your property address so we can contact you directly. Sincerely - Tanya
Fairborn - OH 02-16-2017
Beka , Fairborn OH
Posted On 02/16/17
Review No. 108646
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This home warranty is a joke. Called because we pulled out our fridge because of something seeming odd about it and it was leaking out the back with a huge chunk of ice. Caused damaged to our drywall behind the fridge, base boards, and flooring. Put in a claim and they sent out a tech. The tech said it was a total loss for the fridge but When an agent called us later in the week they gave us the run around about why it wasn't covered. Along with everything else it caused damage to. Why did I pay 500 dollars for insurance when you won't even cover the little amount of things you say you will. Could have saved that money for the new fridge we have to buy. Total waste of money. view less
This home warranty is a joke. Called because we pulled out our fridge because of something seeming odd about it and it was leaking out the back with a huge chunk of ice. Caused damaged to our drywall behind the fridge, base boards, and flooring. Put in a claim and they sent out a tech. The tech said it was a total loss for the fridge but When an agent called us later in the week they gave us
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# 108646
HMS
02-22-2017
Beka, thank you for reaching out to us we would like to take another look at your claim to ensure you received the full benefit of your warranty. Please send us a private message via Home Warranty Reviews with your claim number and address and we'll investigate. Thanks - Tanya
Shoreview - MN 02-12-2017
Brett H , Shoreview MN
Posted On 02/12/17
Review No. 108589
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The worst warranty I've ever purchased and rude service model. Our dishwasher started leaking. I called HMS and was told it was likely not repairable and that they would send someone out to check. A man came out and told us it was the gasket and that he couldn't get the part due to the age of the machine. Paid him the $100 deductible. I got a call from HMS two days later and was told that the problem with the machine was "structural" as opposed to "mechanical", therefore it was not covered. I asked about the deductible and was told I was still responsible for it. I was very angered that the warranty didn't cover my broken dishwasher. Whether the problem is one part or another, it was broken. This is why I bought the warranty. I sent an email to HMS complaining and asking for a full refund of my full annual premium (about 9 months in) plus the deductible. I got an email denying my request. I then got a phone call from a representative who directed me to my policy and told me to read a specific paragraph in the fine print of it so I understood why this was not covered. I've never felt so condescended to in my life. The only thing they did was reduce my deductible to the service call, a savings of $25. Wow. Star far away from this company. view less
The worst warranty I've ever purchased and rude service model. Our dishwasher started leaking. I called HMS and was told it was likely not repairable and that they would send someone out to check. A man came out and told us it was the gasket and that he couldn't get the part due to the age of the machine. Paid him the $100 deductible. I got a call from HMS two days later and was told that
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# 108589
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