Home Warranty Of America

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Home Warranty Plan Details and Reviews for Home Warranty Of America

Home Warranty Of America
Rating Timeline
Customer Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating3.1 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
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PO Box 850 Lincolnshire, Illinois 60069-0850
888-979-1242 $275 - $695
Premium $275 - $695
Deductible $60 - $100
Effective Date of order or the closing date
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 22
Total Reviews 1950
Complaint Resolution Yes
BBB Rating B
Executive Profiles Manu Asthana - President North America Operations, Leah Barton - Vice President of Operations
No. of Employees 201-500
Headquarters Buffalo Grove, IL
Address PO Box 850 Lincolnshire, Illinois 60069-0850
Alias HWA, Direct Energy Home Warranty of America, Inc.

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Started in 1996, Home Warranty of America has been providing services to customers across the country. The company claims to have built their business with the idea of simplifying the lives of their customers and providing them immediate help during times of need.

The company is headquartered in Illinois and is currently one of the largest sellers of home warranty products.

In addition to home warranty plans, the company also provides sales tools for Real Estate Agents. Client contact program, HWA buttons for your website, informative videos, mobile apps etc are a few of them. They also maintain a 24 x 7 customer service wing.

The company’s website hosts numerous articles, news and maintenance tips that cover topics concerning a homeowner. Contact numbers for their customer service wing can also be obtained from the website. For real estate agents, mobile apps and customer contact programs can be downloaded via their website. You can also link your website to theirs using HWA buttons provided on their website.

The company offers several innovative products which start at $24.95 per month. The products are primarily home warranty plans that are customizable. They vary largely depending on the coverage and the cost of the plan chosen. Their plans are unique as they offer the following features.

  • Cost effective plans starting at $24.95/ month.
  • 24 x 7, 365 days of customer service.
  • No restrictions on age or home model.
  • No mandate on home inspection.
  • Coverage for townhouse and condominium.
  • Nationwide coverage.
  • Various methods of submitting payment.

This company has twice emerged as an award winner in recent Annual Home Warranty awards. With consistently good services, HWA bagged awards in Top Rated Company and Best in Service categories in the years 2014 and 2013, respectively.

For information about the awards, visit Annual Home Warranty Awards page.

Reviews & Ratings

Charlotte - NC 06-23-2018
Ernest Frohboese Charlotte NC
Posted On 06/23/18
Review No. 128313
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our experience has been very positive. Over the last year, we have had electrical and plumbing help. In both cases, the company service reps were good and responsive, and the technicians were not only good, but friendly and helpful. HWA made the repair process much easier.
# 128313
Valrico - FL 06-20-2018
Heather Martin Valrico FL
Posted On 06/20/18
Review No. 128123
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have been waiting over 2 months for an a/c repair. Customer service refuses to call me back. The a/c vendor Red carpet wouldn't give their report to the warranty company. The customer support at hwa refuses to allow you to speak to a supervisor ever. No repair has been provided.
# 128123
Elgin - IL 06-20-2018
Jeffrey Carter Elgin IL
Posted On 06/20/18
Review No. 128117
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
HWA is awesome! We have had three total claims, and they are very responsive to our needs. I will keep them forever.
# 128117
Matteson - IL 06-16-2018
Crystal Matteson IL
Posted On 06/16/18
Review No. 127918
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had the worse experience with your company and service technicians. I have not had a working AC for 3 weeks now. The customer service is terrible. When told I would be given a call by a supervisor or receive an email or call back from a representative it nevers happen. The calls are very scripted and the representatives have no since of having a real human like conversation, I might as well speak to an automated system. My AC is not fixed and I have no idea when it will get fixed. I am very disappointed. I will not be renewing my contract! I wish I could give 0 stars!!!! view less
I have had the worse experience with your company and service technicians. I have not had a working AC for 3 weeks now. The customer service is terrible. When told I would be given a call by a supervisor or receive an email or call back from a representative it nevers happen. The calls are very scripted and the representatives have no since of having a real human like conversation, I might as
... view more
# 127918
DigitalCare
06-20-2018
Hi, Crystal. Thank you for taking the time to reach out to us with your feedback. I am sorry to hear you have had a poor interaction with our company as this is definitely not the type of experience we want to provide for our customers. I will forward your feedback regarding service to our management team for further review to ensure that we take a close look at how to improve our processes. If you have any additional questions or concerns I am happy to help. Please email us at [email protected] if I may be of assistance. Thank you! -Paige view less
Hi, Crystal. Thank you for taking the time to reach out to us with your feedback. I am sorry to hear you have had a poor interaction with our company as this is definitely not the type of experience we want to provide for our customers. I will forward your feedback regarding service to our management team for further review to ensure that we take a close look at how to improve our processes.
... view more
Phoenix - AZ 06-16-2018
Scott and Sarah Nelson Phoenix AZ
Posted On 06/16/18
Review No. 127915
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
We have had a home warranty with this company for over 20 years. We rarely use it. Our a/c broke at night, and this company has absolutely no night crew. So, we contacted a company that offered 24/7 service and got it fixed. We called HWA and asked for a refund on the amount we paid, and they refused. They said we signed a contract that said we HAD to go through them to get coverage. I have multiple health issues and we have cats, so we couldn't just leave the house. This is ridiculous. We won't be continuing with this company. One other time we used it, the contractor told us our dishwasher should be replaced, that fixing it would be too expensive. HWA insisted it be fixed, but they wouldn't agree to pay the whole thing. They ended up giving us $200 towards a new dishwasher. It's a terrible company. view less
We have had a home warranty with this company for over 20 years. We rarely use it. Our a/c broke at night, and this company has absolutely no night crew. So, we contacted a company that offered 24/7 service and got it fixed. We called HWA and asked for a refund on the amount we paid, and they refused. They said we signed a contract that said we HAD to go through them to get coverage. I
... view more
# 127915
DigitalCare
06-19-2018
Hi, Scott
Corinth - TX 06-15-2018
Grady E Ray Corinth TX
Posted On 06/15/18
Review No. 127908
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Recently had an issue with our A/C. The service company they chose finally came out a few days later and found the issue up in the attic. After a few days more, the quote came back at $1600 (after the warranty) because several things were not covered under the warranty. Blindsided!. Exactly one week later, my outdoor unit also went down. The service company OR HWA did not get back to me for a week and 1/2 with no A/C in Dallas Tx topping up near 90 to 100 degrees. After finally responded, another $1200 and the service company would not put the freon in until I paid them. Sounds like they have had issues before with other customers. I have canceled them and now am with a company by the name of fixd. A great company, which I had know about them earlier.
So, two weeks without A/C and almost $3000 out of my pocket. Some warranty. view less
Recently had an issue with our A/C. The service company they chose finally came out a few days later and found the issue up in the attic. After a few days more, the quote came back at $1600 (after the warranty) because several things were not covered under the warranty. Blindsided!. Exactly one week later, my outdoor unit also went down. The service company OR HWA did not get back to me
... view more
# 127908
DigitalCare
06-20-2018
Grady, we appreciate you taking the time to provide us with your feedback regarding our service. I apologize for the frustration you experienced during your recent AC claims. I definitely understand how inconvenient it can be to need home repairs and having out of pocket expenses can simply add to that frustration. The benefit of having a home warranty is that it helps mitigate the out of pocket costs when an item needs to be repaired or replaced in the home. Unfortunately, per your contract, this doesn't always mean that the entire cost of repair or replacement is eligible for coverage under the warranty. However, we do work hard to ensure that you are covered as much as the contract allows to help reduce the out of pocket expenses. If you ever have any questions about our contracts or coverage options please feel free to reach out to us for help. Thank you and enjoy your day! -Paige. view less
Grady, we appreciate you taking the time to provide us with your feedback regarding our service. I apologize for the frustration you experienced during your recent AC claims. I definitely understand how inconvenient it can be to need home repairs and having out of pocket expenses can simply add to that frustration. The benefit of having a home warranty is that it helps mitigate the out of
... view more
Ponder - TX 06-13-2018
Whitney Ponder TX
Posted On 06/13/18
Review No. 127705
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I've called 18 times to have my air conditioning serviced or to receive an update in the past 14 days. I've also send 6 emails. Each call, Customer service has advised me to contact warranty or call back. The last call on June 10th at 3:26, I was instructed there would be a resolution in 24-48 hours and that I would not be contacted but I would need to contact consumer service. Now I'm Again told warranty.
I'm only asking for a status update and as to why there has been such a delay.
The same issue has had an attempted fix twice which each only lasted 12 hours. We've had two other companies verify the issue and suggest what would remedy the situation to ensure it was in line with their provider. I sent the PDF inspection eight days ago (per verbal conversation I stated Friday, June1. Again it was submitted June 4th to Laterria Rushing and resubmitted to Monica on Thursday, June 7th.
I've been placed on hold for over forty minutes (this evening, June 12) and the total call has exceed 53 minutes prior to me having to disconnect. I continue to have no status update and be "passes on".
I'm a customer with twin toddlers under the age of two and an elderly mother over sixty-five in my residence and this outage directly affects them. It is Texas 100 degree temperature and with an at risk population. HWA does not return calls, passes you on when you call, and does not get resolutions. Do NOT use them. Also, beware if your realtor suggest them as they may be receiving an incentive . view less
I've called 18 times to have my air conditioning serviced or to receive an update in the past 14 days. I've also send 6 emails. Each call, Customer service has advised me to contact warranty or call back. The last call on June 10th at 3:26, I was instructed there would be a resolution in 24-48 hours and that I would not be contacted but I would need to contact consumer service. Now I'm Again
... view more
# 127705
DigitalCare
06-20-2018
Hi Whitney, thank you for taking the time to submit a review. We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in addressing any questions or concerns you may still have. Please feel free to reach out to our Live Chat Team at www.hwahomewarranty.com Monday-Friday from 8:00 a.m.-5:00 p.m. for further assistance. Thank you. -Paige
Chicago - IL 06-12-2018
Peter Bai Chicago IL
Posted On 06/12/18
Review No. 127664
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My air conditioning stopped functioning which is covered by HWA Contract I purchase. HWA authorized a vendor checked the system and provided a quote of $3,695 for replacement. HWA refused to honor the quote and only agreed to a reimbursement of $420. I asked for a writing explanation from HWA, they refused. They promised me to have a responsible management staff to call me back, it never happened. view less
My air conditioning stopped functioning which is covered by HWA Contract I purchase. HWA authorized a vendor checked the system and provided a quote of $3,695 for replacement. HWA refused to honor the quote and only agreed to a reimbursement of $420. I asked for a writing explanation from HWA, they refused. They promised me to have a responsible management staff to call me back, it never
... view more
# 127664
DigitalCare
06-20-2018
Peter, thank you for your review. We see that you posted multiple reviews concerning the same issue. We have responded to your original review at this time to offer assistance with any remaining questions. Please refer to that post for further interaction. Thank you! -Paige
Chicago - IL 06-12-2018
Peter Bai Chicago IL
Posted On 06/12/18
Review No. 127663
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
my air conditioning stopped functioning which is covered by HWA contract. A vendor provided a replacement cost quote for $3,695, HWA only reimburse for $420. I asked HWA to provide a writing explanation for the reimbursement, they refused. They told me a higher managerial staff will call me but it never happened. I called HWA multiple time, every time they promised me a responsible person will call me back, it never happened. view less
my air conditioning stopped functioning which is covered by HWA contract. A vendor provided a replacement cost quote for $3,695, HWA only reimburse for $420. I asked HWA to provide a writing explanation for the reimbursement, they refused. They told me a higher managerial staff will call me but it never happened. I called HWA multiple time, every time they promised me a responsible person will
... view more
# 127663
DigitalCare
06-20-2018
Hi, Peter. Thank you for taking the time to provide us with feedback. We apologize for the frustration you have experienced during your AC claims processing. According to our records, you were able to speak with a manager after submitting your review and they have addressed your questions and concerns. However, if you have any additional questions our team may assist you with, I would be happy to help. Please email us at [email protected] for additional assistance. Thank you and have a great day! -Paige view less
Hi, Peter. Thank you for taking the time to provide us with feedback. We apologize for the frustration you have experienced during your AC claims processing. According to our records, you were able to speak with a manager after submitting your review and they have addressed your questions and concerns. However, if you have any additional questions our team may assist you with, I would be happy
... view more
Roswell - GA 06-11-2018
James Roebuck Roswell GA
Posted On 06/11/18
Review No. 127601
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The service is really bad. Our air conditioner has been out for over two weeks now. It went out over Memorial Day weekend. Of course, you were not available over the holiday. We contacted you the Tuesday after Memorial Day which is two week as of tomorrow. We still do not have final approval for the repairs. After we get approval, we then have to set up a service time with the company making the repairs which could be another week out. Every time we call, the official respond time is 24-48 hours. In addition, your call center representative barely speak English. Not your finest effort, folks! view less
The service is really bad. Our air conditioner has been out for over two weeks now. It went out over Memorial Day weekend. Of course, you were not available over the holiday. We contacted you the Tuesday after Memorial Day which is two week as of tomorrow. We still do not have final approval for the repairs. After we get approval, we then have to set up a service time with the company
... view more
# 127601
DigitalCare
06-20-2018
Hi, James! Thank you for taking the time to submit a review. We are sorry to hear that your experience was less than exceptional and would like to assist you in addressing any questions or concerns you may still have. If you would, please provide us with your name, phone number, property address, and contract or claim number for assistance at [email protected] Thank you and have a great day! -Paige view less
Hi, James! Thank you for taking the time to submit a review. We are sorry to hear that your experience was less than exceptional and would like to assist you in addressing any questions or concerns you may still have. If you would, please provide us with your name, phone number, property address, and contract or claim number for assistance at [email protected] Thank you and
... view more
Gilbert - AZ 06-11-2018
Shailesh Gilbert AZ
Posted On 06/11/18
Review No. 127599
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Hi,

I would like to file an official complain about the way my claim(#2614257) has been handled and misinformation provided to me. My a/c unit has been out for last 5 days and I’m in Phoenix - yesterday service technician came and they have provided the diagnosis today morning

When I called HWA today morning they told me that they have received diagnosis 2 hours back, when I called again after few hours I get the same response

When I called at noon they said all is done and authorization department will call me in next few hours.

When I called back in evening I got the response again that they have received the diagnosis 2 hours back

I am so frustrated at this time and would like you to review all call recordings and let me know how I can move forward
view less
Hi,

I would like to file an official complain about the way my claim(#2614257) has been handled and misinformation provided to me. My a/c unit has been out for last 5 days and I’m in Phoenix - yesterday service technician came and they have provided the diagnosis today morning

When I called HWA today morning they told me that they have received diagnosis 2
... view more
# 127599
DigitalCare
06-20-2018
Hi, Shailesh. Thank you for taking time out of your day to leave us a review. We apologize for the frustration you experienced during the AC claim as this is definitely not the type of interaction we strive to provide for our customers. According to our records, you were able to submit a complaint via another contact method and the issue has been resolved at this time. If there are any additional questions or concerns we may help address please feel free to email us at [email protected] for assistance. Thank you. -Paige view less
Hi, Shailesh. Thank you for taking time out of your day to leave us a review. We apologize for the frustration you experienced during the AC claim as this is definitely not the type of interaction we strive to provide for our customers. According to our records, you were able to submit a complaint via another contact method and the issue has been resolved at this time. If there are any
... view more
Union City - GA 06-10-2018
Dee Union City GA
Posted On 06/10/18
Review No. 127562
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I filed a claim on 5/5/2018 & I’m still waiting to have my AC units repaired.
# 127562
DigitalCare
06-20-2018
Dee, thank you for taking time out of your day to provide us with your feedback. We apologize for the frustration you have experience during your AC claims processing. According to our records, the next step in getting the repair completed is for you to approve the non-covered costs. Once that is completed we can move forward with getting this issue resolved for you. If there are any questions, or to proceed with the claim, please reach out to our Live Chat Team at www.hwahomewarranty.com Monday-Friday from 8:00 a.m.-5:00 p.m. CST. Thank you. -Elle view less
Dee, thank you for taking time out of your day to provide us with your feedback. We apologize for the frustration you have experience during your AC claims processing. According to our records, the next step in getting the repair completed is for you to approve the non-covered costs. Once that is completed we can move forward with getting this issue resolved for you. If there are any
... view more
Argyle - TX 06-09-2018
Bo Buschmann Argyle TX
Posted On 06/09/18
Review No. 127532
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I give zero stars because my ac went out in the summer when it was over 100 degrees in the day and fell to 88 at night and when I called home warranty of America to explain the house is at 87 degrees inside and rising with both my kids under the age of 4 they responded that it has to be 90 outside in my area before they respond after hours. I told the lady on the phone it’s not safe at those temperatures for my kids and they didn’t care. view less
I give zero stars because my ac went out in the summer when it was over 100 degrees in the day and fell to 88 at night and when I called home warranty of America to explain the house is at 87 degrees inside and rising with both my kids under the age of 4 they responded that it has to be 90 outside in my area before they respond after hours. I told the lady on the phone it’s not safe at those
... view more
# 127532
DigitalCare
06-20-2018
Bo, thank you for providing us with your feedback regarding your AC claim. We apologize for the frustration the claims process has caused. If you are still needing assistance with that claim please feel free to reach out to our Live Chat Team Monday-Friday from 8:00 a.m.-5:00 p.m. with any questions. Thank you. -Elle
chicago - IL 06-08-2018
karina garcia chicago IL
Posted On 06/08/18
Review No. 127516
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had a plumbing issue since saturday its friday startkng the weekend again and its supposedly been set as an emergency due to the fact i have a leak and its been flooding my basement, ive had to shut off my main water line,so ive been without water. They given me runarounds and no results the vendors they have assigned hardly contact me back & i have already paid the fee for them coming out . Definitely wouldn't recommend nor will I renew contract !
view less
I have had a plumbing issue since saturday its friday startkng the weekend again and its supposedly been set as an emergency due to the fact i have a leak and its been flooding my basement, ive had to shut off my main water line,so ive been without water. They given me runarounds and no results the vendors they have assigned hardly contact me back & i have already paid the fee for them coming
... view more
# 127516
DigitalCare
06-20-2018
Hi, Karina! We regret to hear you have had a poor experience with your plumbing claim. I certainly understand how inconvenient it can be to need home repairs and any delay in the resolution just adds to the frustration. We are working diligently to improve our processes and appreciate you taking the opportunity to provide your feedback as it helps us see where we may have opportunities to do better. If you have any additional unanswered questions or concerns please feel free to email us at [email protected] for further assistance. -Adaline view less
Hi, Karina! We regret to hear you have had a poor experience with your plumbing claim. I certainly understand how inconvenient it can be to need home repairs and any delay in the resolution just adds to the frustration. We are working diligently to improve our processes and appreciate you taking the opportunity to provide your feedback as it helps us see where we may have opportunities to do
... view more
Moneta - VA 06-06-2018
Lisa Rookard Moneta VA
Posted On 06/06/18
Review No. 127394
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This by far is the worst home warranty company on the planet. They are a complete and total rip off, they do not want to spend any money to fix items wrong that are covered in the home, their customer service is non existent and if anyone pays for their coverage you money is a total loss

# 127394
DigitalCare
06-20-2018
Lisa, thank you for taking the time to provide your feedback. We regret to hear you have had a frustrating experience with your recent claim. According to our records, there has been additional assistance provided since leaving this review. It appears that you have accepted the buyout amount and that is currently in processing. If you have any additional unanswered questions or concerns, I would be happy to help. Please email us at [email protected] for further assistance. -Adaline view less
Lisa, thank you for taking the time to provide your feedback. We regret to hear you have had a frustrating experience with your recent claim. According to our records, there has been additional assistance provided since leaving this review. It appears that you have accepted the buyout amount and that is currently in processing. If you have any additional unanswered questions or concerns, I
... view more
Houston - TX 06-06-2018
Durand Houston TX
Posted On 06/06/18
Review No. 127374
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
This warranty came with purchasing our house. A few weeks after moving in our A.C. wasn't cooling at all. I called, got a claim started got the number to the company that would be doing the service call. Waited 2 days and got no response from the company. Once they came out I had no freon and the company had no more Freon on his truck so he had to come back the next day. When he came back he put in Freon and tested for leaks he said I had 2 leaks, one on the inside and one on the outside. He stated he needed approval to be able to fix the inside leak and the outside leak would not b covered. HWA requested a copy of our home inspection. The inspector wrote A.C. not cooling properly recommend having professional look at it. HWA took one look at the report an denied our claim. So now my thermostat is set to 75 and yet it's 85 in my house and living in Texas it's only going to get hotter. Even my realtor has reached out to her rep for a resolution with no response. view less
This warranty came with purchasing our house. A few weeks after moving in our A.C. wasn't cooling at all. I called, got a claim started got the number to the company that would be doing the service call. Waited 2 days and got no response from the company. Once they came out I had no freon and the company had no more Freon on his truck so he had to come back the next day. When he came back he
... view more
# 127374
DigitalCare
06-20-2018
Hi, Durand. Thank you for leaving us a review. I apologize for the frustration you have had regarding the decision with your claim. Per the contract, if there is a known pre-existing condition, as outlined in the home inspection, the repair of that item would not be covered under your home warranty. If there are additional questions regarding your contract or coverage terms please feel free to email us at [email protected] for further assistance. Thank you. -Elle view less
Hi, Durand. Thank you for leaving us a review. I apologize for the frustration you have had regarding the decision with your claim. Per the contract, if there is a known pre-existing condition, as outlined in the home inspection, the repair of that item would not be covered under your home warranty. If there are additional questions regarding your contract or coverage terms please feel free to
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Atlanta - GA 06-05-2018
LaShondrell Dancer Atlanta GA
Posted On 06/05/18
Review No. 127357
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I have been with HWA for 14 months and was happy up until May 2018. Had this request for a review came in in April, everything would be 5 stars. Unfortunately, I have been waiting since the first week of May to get an approval or denial for my AC repair/replacement. I have called pretty much every week since and I keep being told its being processed and no it cannot be expedited. Getting timely updates of where I am in the process would be great. Until I get a response this will stay at 2 stars. Unhappy customer. view less
I have been with HWA for 14 months and was happy up until May 2018. Had this request for a review came in in April, everything would be 5 stars. Unfortunately, I have been waiting since the first week of May to get an approval or denial for my AC repair/replacement. I have called pretty much every week since and I keep being told its being processed and no it cannot be expedited. Getting
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# 127357
DigitalCare
06-20-2018
Hi, LaShondrell. We appreciate you providing us with honest feedback regarding your experience with our company. We regret to hear you have had a negative experience with our customer service. This is certainly not the type of experience we want to provide. According to our records, there has been additional assistance provided on the claim since you provided your review. The next step in the process is for the non-covered costs to be approved. Once you have agreed to those costs we can proceed with getting this repaired for you. If there are any additional questions about those costs, or to approve them, please feel free to reach out to our Live Chat Team at www.hwahomewarranty.com Monday-Friday from 8:00 a.m.-5:00 p.m. CST for assistance. Thank you. -Paige

view less
Hi, LaShondrell. We appreciate you providing us with honest feedback regarding your experience with our company. We regret to hear you have had a negative experience with our customer service. This is certainly not the type of experience we want to provide. According to our records, there has been additional assistance provided on the claim since you provided your review. The next step in the
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Springfield - IL 06-05-2018
Nancy Hood Springfield IL
Posted On 06/05/18
Review No. 127334
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great service. Very pleased
# 127334
DigitalCare
06-14-2018
We appreciate you taking the time to leave us a great review, Nancy! It's wonderful to hear you are enjoying your service with us. I hope you have a great day! -Elle
San Antonio - TX 06-05-2018
Cheryl Humble San Antonio TX
Posted On 06/05/18
Review No. 127313
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have been a HWA customer for 5 years. This first time I used the service I was disappointed and would have rated the company 2 stars. For my recent claim 12 days ago (which is still in “review”) I would rate the company zero stars if available. The air conditioner needs a new compressor according to the vendors diagnosis however it is out of their hands since HWA has to approve the claim and order the parts. The original claim was submitted on Thursday, May21st. The first service company assigned to come out the next day contacted me saying they would be there between noon & 2pm. I received a call that morning that they had an emergency & would not be out that Friday & needed to reschedule for Monday. HWA did reschedule with another company that came out that evening to diagnose the issue with the AC. Since it was a holiday weekend, they could not submit the claim until Tuesday 5/26. This was understandable. I contacted HWA & they said the approvals once received could take 24/48 hours. I waited 48 hours and still hadn’t heard from anyone. I contacted HWA & they said they would contact me that afternoon to let me know the status. I received no calls. I called Friday 6/1 expressing my frustration that it had been a week & still no resolution. Again they apologized stating they were doing everything they could & they submitted information to supervisors to put a “rush” on it. Friday afternoon, they still didn’t have an answe after 8 days. Monday afternoon 6/4 (11 days) I call to follow-up & they tell me they have good news. The claim had finally been reviewed but they needed more information from the service company if a coil could possibly be repaired vs replaced. I was told this may take another 24/48 hours before they had an answer. It has now been 12 days without an air conditioner in the home in Texas heat that has been a high of 100 degrees each days The cost of the hotel has now way surpassed any cost of what the air conditioning repair should be. This seems to be a tactic to force a consumer to get frustrated & just pay someone else. I will wait this one out out of principal & contact as many consumer reports as Buyer Beware of HWA.
I own another home and have used a different home warranty company for 8 years AHS) and my past experience has been pleasant. I definitely understand the processes of a home warranty company and HWA is one I do not recommend. view less
I have been a HWA customer for 5 years. This first time I used the service I was disappointed and would have rated the company 2 stars. For my recent claim 12 days ago (which is still in “review”) I would rate the company zero stars if available. The air conditioner needs a new compressor according to the vendors diagnosis however it is out of their hands since HWA has to approve the claim
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# 127313
DigitalCare
06-20-2018
Hi Cheryl, Thank you for taking the time to submit a review. We are sorry to hear that your experience was less than exceptional and would like to assist you in addressing any questions or concerns you may still have. If you would, please provide us with your name, phone number, property address, and contract or claim number for assistance at [email protected] Thank you and have a great day! -Elle view less
Hi Cheryl, Thank you for taking the time to submit a review. We are sorry to hear that your experience was less than exceptional and would like to assist you in addressing any questions or concerns you may still have. If you would, please provide us with your name, phone number, property address, and contract or claim number for assistance at [email protected] Thank you and
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Summerville - SC 06-04-2018
Nate Smith Summerville SC
Posted On 06/04/18
Review No. 127237
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have been nothing but unhappy with the service HWA has provided us. I have never written a review in my life but this is the worst experience I have ever had with a business. They are very happy to take our money but provide absolutely not coverage or protection. My wife and I just bought our house in February. By the end of May our AC went out. They hired a contractor who clearly works for them because they were aware of all other claims we have made in the past. The contractor were just as rude and unhelpful as HWA customer service. Their contract states that they cover any unknown preexisting conditions and unknown insufficient maintenance. However, they denied our claim because of rust in the DRIP PAN!!! The drip pan has nothing to do with the functionality of the AC unit but they decided to cover NOTHING. We have called 5 times regarding this issue and this decision. On one occasion, my wife asked multiple times to speak with a supervisor, which they refused to do. They drug their feet in making this decision because they are so far behind and make it impossible to appeal the decision because we are not allowed to have anyone fix anything to the unit while we are appealing. All the while, the temperature of our house is in the mid 80's and we have a newborn and a 2-year old. They never seemed to care or were willing to do anything to help us or speed it up. To add insult to injury, we also filed a claim around the same time because our brand new dishwasher is leaking (it's so new we had to take the tape off of it when we moved in). They denied this one because they do not cover the seal. So after all is said and done, we will be paying around $9000 (not including the money we had to pay for the "services" provided by HWA. Our experience has been so bad that we will not only never use HWA again but we will never get a home warranty again. It all feels like a scam. Very disappointed view less
We have been nothing but unhappy with the service HWA has provided us. I have never written a review in my life but this is the worst experience I have ever had with a business. They are very happy to take our money but provide absolutely not coverage or protection. My wife and I just bought our house in February. By the end of May our AC went out. They hired a contractor who clearly works for
... view more
# 127237
DigitalCare
06-20-2018
Thank you for your review, Nate. We have responded to your original review to offer assistance with any remaining questions you may have regarding your contract or coverage. Please feel free to reference that response for further assistance. Have a good day! -Adaline
Florissant - MO 06-02-2018
Teresa Anderson Florissant MO
Posted On 06/02/18
Review No. 127202
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had good experiences up to this point. I place a claim for a dryer, it has taken over one month to actually get communication of progress of the dryer. To date, I have not gotten the dryer. Next claim, my air conditioner, my family and I have been without air since May 28th. HWA is dragging their feet and most customer service reps lie about sending notes to authorization. My family consists of a newborn baby and an elderly 81 years old. This is ridiculous on so many levels. The blame has been placed on so many factors, high volume calls, (Which should be estimated around this time of the year) hire additional people, the technician did not give all the information in a timely manner (this process should be understood upon acceptance of hiring these technicians) they must be thorough and timely. Most processes take up to 24 to 48 hours, and in most cases, this timeframe is exceeded without explanation. Lastly, the customer service reps are reading from a script and they say the same exact thing word for word. Most don't have compassion to a homeowners plight. They could care less, in some cases, they outright lie and say they will send an email, only to speak to the next Customer Service Representative, there is no mention of your previous call and no email sent. I have had many home warranties, to date, I have not been disregarded as I have with HWA, not to mention, my particular plan does not support modifications, therefore, I am expected to pay of $600.00 for the replacement, which presented a hardship for me! view less
I have had good experiences up to this point. I place a claim for a dryer, it has taken over one month to actually get communication of progress of the dryer. To date, I have not gotten the dryer. Next claim, my air conditioner, my family and I have been without air since May 28th. HWA is dragging their feet and most customer service reps lie about sending notes to authorization. My
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# 127202
DigitalCare
06-20-2018
Hi, Teresa. We appreciate you taking the time out of your day to provide us with feedback. We are sorry to hear about the frustrating experiences you have had through the claim process and would appreciate an opportunity to look into the issue and/or answer any other questions and concerns you may still have. If you would, please email us with your full name, phone number, property address, and contract or claim number to [email protected] . Thanks again and have a great day! -Adaline view less
Hi, Teresa. We appreciate you taking the time out of your day to provide us with feedback. We are sorry to hear about the frustrating experiences you have had through the claim process and would appreciate an opportunity to look into the issue and/or answer any other questions and concerns you may still have. If you would, please email us with your full name, phone number, property address,
... view more
Greenwell Springs - LA 06-01-2018
Brandi Martin Greenwell Springs LA
Posted On 06/01/18
Review No. 127185
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company has the worst customer service I have ever come in contact with. I live in Louisiana with currently 90-100 degree temperatures and have been without air conditioning for 11 days. HWA was about to order a whole new inside unit for my house (which is not covered under my contract) instead of just the 2 parts that needed replacement because the A/C company "recommended" it. I have had to contact HWA every day to try to stay on top of my claim to make sure things are getting done. Every representative that I speak to states that someone will contact you when there is an update. NO ONE FROM THIS COMPANY CONTACTS ME, I HAVE TO CONTACT THEM TO MAKE SURE THEY ARE DOING THEIR JOB!! Apparently no one at this company has the authority to do anything. I can't even get a supervisor to contact the authorization department for me to find out what is going on. view less
This company has the worst customer service I have ever come in contact with. I live in Louisiana with currently 90-100 degree temperatures and have been without air conditioning for 11 days. HWA was about to order a whole new inside unit for my house (which is not covered under my contract) instead of just the 2 parts that needed replacement because the A/C company "recommended" it. I have
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# 127185
DigitalCare
06-20-2018
Hi, Brandi. We regret to hear you have had a poor experience with your AC claim. I certainly understand how inconvenient it can be to need home repairs and any delay in the resolution just adds to the frustration. We are working diligently to improve our processes and appreciate you taking the opportunity to provide your feedback. If you have any additional unanswered questions or concerns, I would be happy to help. Please email us at [email protected] for further assistance. -Adaline view less
Hi, Brandi. We regret to hear you have had a poor experience with your AC claim. I certainly understand how inconvenient it can be to need home repairs and any delay in the resolution just adds to the frustration. We are working diligently to improve our processes and appreciate you taking the opportunity to provide your feedback. If you have any additional unanswered questions or concerns, I
... view more
Summerville - SC 06-01-2018
Nate Summerville SC
Posted On 06/01/18
Review No. 127164
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have been nothing but unhappy with the service HWA has provided us. I have never written a review in my life but this is the worst experience I have ever had with a business. They are very happy to take our money but provide absolutely not coverage or protection. My wife and I just bought our house in February. By the end of May our AC went out. They hired a contractor who clearly works for them because they were aware of all other claims we have made in the past. The contractor were just as rude and unhelpful as HWA customer service. Their contract states that they cover any unknown preexisting conditions and unknown insufficient maintenance. However, they denied our claim because of rust in the DRIP PAN!!! The drip pan has nothing to do with the functionality of the AC unit but they decided to cover NOTHING. We have called 5 times regarding this issue and this decision. On one occasion, my wife asked multiple times to speak with a supervisor, which they refused to do. They drug their feet in making this decision because they are so far behind and make it impossible to appeal the decision because we are not allowed to have anyone fix anything to the unit while we are appealing. All the while, the temperature of our house is in the mid 80's and we have a newborn and a 2-year old. They never seemed to care or were willing to do anything to help us or speed it up. To add insult to injury, we also filed a claim around the same time because our brand new dishwasher is leaking (it's so new we had to take the tape off of it when we moved in). They denied this one because they do not cover the seal. So after all is said and done, we will be paying around $9000 (not including the money we had to pay for the "services" provided by HWA). This experience has been so bad that we will not only never use HWA again but we will never get another home warranty again. It feels like a scam. Very disappointed view less
We have been nothing but unhappy with the service HWA has provided us. I have never written a review in my life but this is the worst experience I have ever had with a business. They are very happy to take our money but provide absolutely not coverage or protection. My wife and I just bought our house in February. By the end of May our AC went out. They hired a contractor who clearly works for
... view more
# 127164
DigitalCare
06-20-2018
Thank you for your review, Nate. We have responded to your other post to offer assistance with any remaining questions you may have regarding your contract or coverage. Please feel free to reference that response for further assistance. Have a good day! -Adaline
Summerville - SC 05-31-2018
Nate Summerville SC
Posted On 05/31/18
Review No. 127156
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Very unhappy with HWA. I’ve never written a complaint in my life but this is the worst experience I’ve ever had with a business. We bought a house in February and by May our AC went out. They brought a contractor out who was clearly working for them since they somehow know our past claims with HWA. Contractors were just as rude and just as unhelpful as HWA. Unit had to be replaced. Contract says they cover any unknown preexisting conditions and unknown insufficient maintenance. HWA said they won’t cover ANY of the cost bc there was rust in the drip pan, which is a “preexisting problem.” THE DRIP PAN!!! The drip pan has nothing to do with the functionality of the AC unit. My wife and I called 5 times regarding this issue and this decision, with no help. My wife asked multiple times on one call to speak with a supervisor, which they refused. The temp of my house is in the mid 80’s and I have a newborn and a 2 year old waiting for HWA to drag their feet to finally make a decision to offer no help. We followed all the rules and procedures to file a claim. They are so behind and slow in response and know we need appliances and make it impossible to appeal bc we can’t wait this long while our house is so hot with two young children. We can’t appeal if any work gets done to it so they expect us to wait for that process while our house keeps getting hotter. We are now going to pay $8000 out of pocket bc there is not one thing they will help cover. They are thrilled to take out money but pay anything when we are in need. To add insult to injury, we filed a claim the next day for out brand new dishwasher that was leaking. This was also denied bc they don’t cover the seal. This dishwasher was so brand new that we had to take the tape off of it when we moved in...won’t cover this either. No help, no security, no value. Very disappointed view less
Very unhappy with HWA. I’ve never written a complaint in my life but this is the worst experience I’ve ever had with a business. We bought a house in February and by May our AC went out. They brought a contractor out who was clearly working for them since they somehow know our past claims with HWA. Contractors were just as rude and just as unhelpful as HWA. Unit had to be replaced.
... view more
# 127156
DigitalCare
06-20-2018
Nate, thank you for taking the time to provide us with your feedback. We apologize for the frustration the claim decision has caused for you. Unfortunately, when it is determined that there is a pre-existing condition that caused the unit to fail, this causes the claim to be ineligible for coverage under your contract terms. If you need any further assistance with contract or coverage questions I would be happy to help. Please email us at [email protected] for help. Thank you. -Adaline view less
Nate, thank you for taking the time to provide us with your feedback. We apologize for the frustration the claim decision has caused for you. Unfortunately, when it is determined that there is a pre-existing condition that caused the unit to fail, this causes the claim to be ineligible for coverage under your contract terms. If you need any further assistance with contract or coverage
... view more
Orlando - FL 05-30-2018
Raman Orlando FL
Posted On 05/30/18
Review No. 127083
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BUYERs BEWARE!!! This is a CON company. They will do whatever it takes to DENY the claim. I had a leaking kitchen faucet. They termed it as a chemical reaction(ie rust) and clearly mentioned that they can deny the claim. MARK MY WORDS. "THIS COMPANY DOES NOT PAY AT ALL!!!! ". DON"T WASTE YOUR TIME
# 127083
DigitalCare
06-14-2018
Raman, thank you for taking time out of your day to provide us with a review regarding your experience with us. We are working diligently to improve our processes and appreciate you taking the opportunity to provide your feedback as it helps us see where we may have opportunities to do better. The benefit of having a home warranty is that it can mitigate the out of pocket costs associated with home repairs. However, per contract rules, there are some exclusions that would not be covered. If you have any specific questions or concerns regarding your contract or coverage, I would be happy to help. Please email us at [email protected] for further assistance. -Adaline view less
Raman, thank you for taking time out of your day to provide us with a review regarding your experience with us. We are working diligently to improve our processes and appreciate you taking the opportunity to provide your feedback as it helps us see where we may have opportunities to do better. The benefit of having a home warranty is that it can mitigate the out of pocket costs associated with
... view more
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