Home Warranty Of America

Home Warranty Plan Details and Reviews for Home Warranty Of America

Home Warranty Of America
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.6 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating

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PO Box 850 Lincolnshire, Illinois 60069-0850
(888) 979-1242 $275 - $695
Premium $275 - $695
Deductible $60 - $100
Effective Date of order or the...
Total Reviews 1647
Years In Business 21
BBB Rating B
Complaint Resolution N
Offers Online Claims Y
Coverage Area Nationwide (USA)

Call Now for a Quote
 (888) 979-1242

Started in 1996, Home Warranty of America has been providing services to customers across the country. The company claims to have built their business with the idea of simplifying the lives of their customers and providing them immediate help during times of need.

The company is headquartered in Illinois and is currently one of the largest sellers of home warranty products.

In addition to home warranty plans, the company also provides sales tools for Real Estate Agents. Client contact program, HWA buttons for your website, informative videos, mobile apps etc are a few of them. They also maintain a 24 x 7 customer service wing.

The company’s website hosts numerous articles, news and maintenance tips that cover topics concerning a homeowner. Contact numbers for their customer service wing can also be obtained from the website. For real estate agents, mobile apps and customer contact programs can be downloaded via their website. You can also link your website to theirs using HWA buttons provided on their website.

The company offers several innovative products which start at $24.95 per month. The products are primarily home warranty plans that are customizable. They vary largely depending on the coverage and the cost of the plan chosen. Their plans are unique as they offer the following features.

  • Cost effective plans starting at $24.95/ month.
  • 24 x 7, 365 days of customer service.
  • No restrictions on age or home model.
  • No mandate on home inspection.
  • Coverage for townhouse and condominium.
  • Nationwide coverage.
  • Various methods of submitting payment.

This company has twice emerged as an award winner in recent Annual Home Warranty awards. With consistently good services, HWA bagged awards in Top Rated Company and Best in Service categories in the years 2014 and 2013, respectively.

For information about the awards, visit Annual Home Warranty Awards page.

Reviews & Ratings

Wylie - TX 05-27-2017
Michael , Wylie TX
Posted On 05/27/17
Review No. 110476
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had a warranty from HWA for two years. I didn't use it much the first year, but knew that some of my major appliances/systems were at or past their life expectancy so I renewed the second year. It was the worse mistake ever. The company's contractors take 2-3 days to respond for nearly every issue (especially plumbers), which is not appropriate in emergencies or when you are out of water or hot water. Their staff is rude and will hang up on you. If you complain you will never get a fair shake again (I complained and now no one will talk to me). They have supervisors that are listening and coaching people on what to say (you can hear them telling them what to say/do, and when I ask to speak with a supervisor or someone above them they say they are in a meeting, when I asked to speak to the person that was coaching them, they lied and said that no one was coaching them, even though we both heard them tell them what to say to me). I had to have a hot water heater replaced and they are refusing to cover the cost since I refused to wait the week to get it replaced with their plumber (even though they gave me permission to get my own plumber, who was out within an hour and had it replaced within four). They say that they are supposed to replace with like/similar, but the settlement they are offering is for a water heater that is half the size. view less
I have had a warranty from HWA for two years. I didn't use it much the first year, but knew that some of my major appliances/systems were at or past their life expectancy so I renewed the second year. It was the worse mistake ever. The company's contractors take 2-3 days to respond for nearly every issue (especially plumbers), which is not appropriate in emergencies or when you are out of
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# 110476
Oak Lawn - IL 05-24-2017
Ruby Hyde , Oak Lawn IL
Posted On 05/24/17
Review No. 110415
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have received excellent service from the HWA team. My telephone call, to place a claim for a broken Air Conditioning unit, was addressed promptly and professionally. The technician arrived on time, he was polite and very knowledgeable about the unit and the problem I was experiencing. I would recommend HWA to anyone interested in the services of a home warranty company.
# 110415
Summerville - SC 05-24-2017
M Hayes , Summerville SC
Posted On 05/24/17
Review No. 110398
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
HWA is amazing! They were there when I needed them. An AC contractor was dispatched immediately and identified my problem when 2 other technicians from other local companies over looked the issue. HWA approved my claim and I was able to get a new AC Primary pan, refrigerant filter drier, a new J trap drain and R-22 Freon top off while only paying a $ 100 deductible. There were very fast and had a technician out in less than 24hours and the repair done within 48 hours. Thanks Again HWA you save me from potential water damage to my attic and ceiling. I will be recommending you to all my family and friends. view less
HWA is amazing! They were there when I needed them. An AC contractor was dispatched immediately and identified my problem when 2 other technicians from other local companies over looked the issue. HWA approved my claim and I was able to get a new AC Primary pan, refrigerant filter drier, a new J trap drain and R-22 Freon top off while only paying a $ 100 deductible. There were very fast and
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# 110398
Normal - IL 05-23-2017
Yohannah Scott , Normal IL
Posted On 05/23/17
Review No. 110366
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
HWA customer service is awesome, I've had great experience with them aside from this last plumber they sent out which was very unprofessional they killed my grass with acid & left a hole in my wall, they were new I was they 1st customer dealing with HWA but they need not use them anymore EVER!!!
# 110366
mascot - TN 05-20-2017
Tiffiny Gracy , mascot TN
Posted On 05/20/17
Review No. 110320
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Have an open claim on my a.c that is almost 11 months old that I am still fighting to have fixed. It is like no one there knows how to do there job and that work only gets done if I call and ask about the status of my claim. One of the last times I called I was told not to call back...are you kidding me??? Would NEVER recommend Home Warranty of America!
# 110320
Indio - CA 05-20-2017
Russ Hrapinski , Indio CA
Posted On 05/20/17
Review No. 110308
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It took 3 weeks for HWA to decide to replace my Dryer. Then they say it takes 4 to 6 weeks to send a check for replacement ( Low amount too). These guys are awful to deal with. They sent a repair man out quick enough... he gave them an estimate for repair. It took HWA 3 weeks to decide to replace ( duh...which number is bigger?). Then... they take 4 - 6 weeks to send a check? who sends checks? How could it possibly take that long to mail a check? I can build a house in less time. Twice they promised to have a manager phone me - never did happen. Inefficient; process heavy and brutal to deal with. DON'T USE THIS company - lots of others to pick from, HWA does NOT want your business. They want your money...then please go away. view less
It took 3 weeks for HWA to decide to replace my Dryer. Then they say it takes 4 to 6 weeks to send a check for replacement ( Low amount too). These guys are awful to deal with. They sent a repair man out quick enough... he gave them an estimate for repair. It took HWA 3 weeks to decide to replace ( duh...which number is bigger?). Then... they take 4 - 6 weeks to send a check? who sends
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# 110308
Anchorage - AK 05-18-2017
Johnathan Meus , Anchorage AK
Posted On 05/18/17
Review No. 110264
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I contacted HWA for leak in my ceiling which was attributed to an upstairs toilet. The plumber arrived three days later to fix the primary leak and hasn't been heard from since. While I understand they don't cover secondary damage, they've been absolutely no help in providing me with some type of documentation of the repairs that were performed by the plumber. I've contacted HWA for assistance with this matter for three weeks as of this writing and nothing. I can see in the claim history where the plumber submitted for payment, and any reasonable person would assume they didn't pay him without some sort of documentation of the work he performed. Yet, when I requested the same documentation, HWA balked and informed me that it had to come from that MIA plumber I just mentioned. Poor customer support. view less
I contacted HWA for leak in my ceiling which was attributed to an upstairs toilet. The plumber arrived three days later to fix the primary leak and hasn't been heard from since. While I understand they don't cover secondary damage, they've been absolutely no help in providing me with some type of documentation of the repairs that were performed by the plumber. I've contacted HWA for
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# 110264
East Bethel - IL 05-17-2017
Home Warranty of America , East Bethel IL
Posted On 05/17/17
Review No. 110232
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BUYER BEWARE... STAY AWAY FROM THIS COMPANY!!!

We purchased this home warranty in June 2016. We recently had to use the warranty for an issue with an appliance that has partially stopped working. On April 2, 2017 I opened a claim for getting the range fixed & a contracted service tech came out that week to make sure my claim is accurate & got the part number/model number information to have Home Warranty of America order the parts. Also, I already paid the $100.00 to the tech, per the warranty, & that check was cashed over a month ago. Nevertheless, they called me shortly after the tech was at our house & said a part needed to be ordered & should come in within a week. Well it's now going on over six weeks later & still no part!!! I've called multiple times & I get different information every time. I was promised, four times, delivery of the part & each time they never showed. They also can not provide me with a tracking number... not to mention I've asked three times for a supervisor to call me & NEVER received a call back. I'm not only out my $100.00, but they are NOT standing behind their warranty they are selling. The repair needed is a safety hazard & one injury has already occurred because this is not fixed. STAY AWAY FROM THIS COMPANY!!! view less
BUYER BEWARE... STAY AWAY FROM THIS COMPANY!!!

We purchased this home warranty in June 2016. We recently had to use the warranty for an issue with an appliance that has partially stopped working. On April 2, 2017 I opened a claim for getting the range fixed & a contracted service tech came out that week to make sure my claim is accurate & got the part number/model number
... view more
# 110232
Old brookville - NY 05-17-2017
Milan gandhi , Old brookville NY
Posted On 05/17/17
Review No. 110204
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst company never pick up the phone and service takes for ever was dealing with American home sheild before this is worst experience ever don't waste money with this company as they don't care
# 110204
Powder Springs - GA 05-16-2017
TJA , Powder Springs GA
Posted On 05/16/17
Review No. 110179
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Please know what your getting with this product. For the money I paid and to be told if I file more than one claim at a time, it looks bad? I want my money back and I can hire the companies I need to get the things I need to get serviced. Insulting. I would never recommend a home warranty. It serves not purpose
# 110179
Deer Park - IL 05-15-2017
Home Warranty of America , Deer Park IL
Posted On 05/15/17
Review No. 110167
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Dealing with the home warranty company for my hot water heater clsim was arduous, frustrating, and inefficient. Even with a hot water heater that was already 10 years old the warranty company wanted to fix it- instead of replace it- even though the plumber said 10 years was the life expectandy and that it wasn't worth it.
I asked to speak to a manager several times. I never was allowed to; and they never returned my phone call. It took a week in a half before they finally approved the claim. view less
Dealing with the home warranty company for my hot water heater clsim was arduous, frustrating, and inefficient. Even with a hot water heater that was already 10 years old the warranty company wanted to fix it- instead of replace it- even though the plumber said 10 years was the life expectandy and that it wasn't worth it.
I asked to speak to a manager several times. I never was allowed
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# 110167
Chicago - IL 05-15-2017
Frank , Chicago IL
Posted On 05/15/17
Review No. 110144
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is a scam and unless you want to just give someone your hard earned money Stay clear of HWA at all cost. Every claim I submitted was either denied or was outside their warranty window.
# 110144
Celina - TX 05-14-2017
Leah B , Celina TX
Posted On 05/14/17
Review No. 110129
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This is my 3rd year with HWA. I've been consistently happy with the service and vendors. When I researched the cost, it's comparable with other companies.
# 110129
St Louis - MO 05-10-2017
Christy Bond , St Louis MO
Posted On 05/10/17
Review No. 110072
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have waited 2 weeks, paid a 75 dollar fee, and am still waiting for an a/c repair that was just turned down. They said my a/c was not in proper working order. I had it inspected in January when I purchased the home. No problems. Why would I call if it WAS in proper working order? Big Big ripoff. Worthless policy. Do not purchase this under any circumstances.
# 110072
Kerrville - TX 05-10-2017
Terry Neudecker , Kerrville TX
Posted On 05/10/17
Review No. 110053
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have been without Ac for 7 days n HWA still cannot find a vendor to service our Ac
Please if you live in a small town outside a large city like San Antonio do not buy a plan from this company, we call everyday n get the same answer we r still looking for a vendor I don't believe they will ever fix our AC
# 110053
Granbury - TX 05-09-2017
Angel Coe , Granbury TX
Posted On 05/09/17
Review No. 110035
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Three words: HORRIBLE, HORRIBLE, HORRIBLE. How could anyone even work for this company in good conscience? They give you the run around in the hopes that you will give up. Warranty companies are all substandard but this one is by FAR the worst of the worst. You can never reach the same person and there is never a supervisor or manager to assist. Frustrating beyond comprehension. There's a place where companies like this rot one day... view less
Three words: HORRIBLE, HORRIBLE, HORRIBLE. How could anyone even work for this company in good conscience? They give you the run around in the hopes that you will give up. Warranty companies are all substandard but this one is by FAR the worst of the worst. You can never reach the same person and there is never a supervisor or manager to assist. Frustrating beyond comprehension. There's a
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# 110035
Crown Point - IN 05-09-2017
Jeff Nowaczyk , Crown Point IN
Posted On 05/09/17
Review No. 110033
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I've been with out a washer for 4 weeks, it's been repaired twice to no avail. This time around I can't get an answer as to when or if it will be replace the BBB is my next step along with NBC investigates.
# 110033
Las Vegas - NV 05-05-2017
Misty KohoutekHay , Las Vegas NV
Posted On 05/05/17
Review No. 109969
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The claim service was fast and easy. Unfortunately my issue was unable to be resolved due to the repair needed was not caused by normal wear and tear, which isn't covered by the policy. The repair company was excellent and the warranty company did what they promised.
# 109969
Round Rock - TX 05-05-2017
Michael , Round Rock TX
Posted On 05/05/17
Review No. 109951
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've had HWA for four years now and they have replaced several items in my now 20 year old house. First it was the stove, then the microwave oven, then the disposal and most recent, the garage door opener. Every time I get a call from the vendor within a business day (if not sooner) of filing the claim. Customer service reps ALWAYS pleasant.

HWA also prices your replacement with quality name brand items - not some low end trade off that they pass on as "equivalent" (that's been my experience with American Home Shield).

I've cashed out on one repair opting to buying a more premium model. I received the payment from HWA in a timely manner.

I've been denied once for a dishwasher and while I was very disappointed, the technician who came was top notch and explained to me why the fault wasn't with the dishwasher but the quality so it didn't qualify to be replaced.

I had an experience with a vendor who came out and didn't give what I considered considerable time to checking out my problem. I complained to HWA and they arranged to have someone else come out. No questions asked.

Finally, when the vendors tell you that they like working with HWA over other home warranty providers because 1) they treat them right and 2) pay them on time, you know you're dealing with a quality company. view less
I've had HWA for four years now and they have replaced several items in my now 20 year old house. First it was the stove, then the microwave oven, then the disposal and most recent, the garage door opener. Every time I get a call from the vendor within a business day (if not sooner) of filing the claim. Customer service reps ALWAYS pleasant.

HWA also prices your replacement with
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# 109951
Mesa - AZ 04-30-2017
Mary Fitzgerald , Mesa AZ
Posted On 04/30/17
Review No. 109843
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've been extremely pleased with the quality service that HWA has provided over the years. Whenever I've had occasion to use their services, they've been courteous, knowledgable, and have gotten me assistance quickly. The vendors that they have sent have all been quality plus! I've been a customer for 7+ years and have never had a bad experience with them.
# 109843
Katy - TX 04-27-2017
R S , Katy TX
Posted On 04/27/17
Review No. 109799
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
HWA provides very efficient service and sends reputable local contractors to complete repairs.
# 109799
ELGIN - IL 04-20-2017
LaTasha , ELGIN IL
Posted On 04/20/17
Review No. 109648
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was very happy that my refrigerator was able to be serviced so fast, I was worried being that the weekend was approaching I would be without my fridge til the following Monday but HWA was able to get a service tech out to my house very fast. Thank you HWA for prompt service.
# 109648
Charlotte - NC 04-12-2017
Maryna Draga , Charlotte NC
Posted On 04/12/17
Review No. 109490
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Refused coverage for 13 SEER modifications when my contract clearly covers it, couldn't give an actual reason for the denial, refused to provide the denial in writing, and refused to connect to a supervisor claiming you can only speak to one once. When informed that the conversation is now being recorded on my end as well (for my attorney), and asked to confirm denial of coverage the customer agent simply hanged up.

Waited 3 WEEKS for this answer with nobody calling back. Left a voicemail for the supervisor, also no call back.

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Refused coverage for 13 SEER modifications when my contract clearly covers it, couldn't give an actual reason for the denial, refused to provide the denial in writing, and refused to connect to a supervisor claiming you can only speak to one once. When informed that the conversation is now being recorded on my end as well (for my attorney), and asked to confirm denial of coverage the customer
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# 109490
Windermere - FL 04-11-2017
Jacqueline Amos , Windermere FL
Posted On 04/11/17
Review No. 109462
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have received excellent service from the HWA team. My telephone call, to place a claim for a broken Air Conditioning unit, was addressed promptly and professionally. The technician arrived on time, he was polite and very knowledgeable about the unit and the problem I was experiencing. I would recommend HWA to anyone interested in the services of a home warranty company.
# 109462
Carriere - MS 04-07-2017
Gordon Johnson , Carriere MS
Posted On 04/07/17
Review No. 109410
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Two weeks seemed a long time to get my AC unit fixed. I am upset because
my wife died March 22, 2017 and the unit fixed April 5, 2017 after my calling
your marketing Department (Stacy Speiser who was very helpful) and must
have got the ball rolling because the contractor called immediately to set up
the installation date. I had to pay him $345. over and above the $100. HWA Trade Fee.
Seems strange, but I was elated to have AC again. He recommended I stay with HWA. view less
Two weeks seemed a long time to get my AC unit fixed. I am upset because
my wife died March 22, 2017 and the unit fixed April 5, 2017 after my calling
your marketing Department (Stacy Speiser who was very helpful) and must
have got the ball rolling because the contractor called immediately to set up
the installation date. I had to pay him $345. over and above the
... view more
# 109410

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