Home Warranty Of America

Home Warranty Plan Details and Reviews for Home Warranty Of America

Home Warranty Of America

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888-979-1242

Rating Timeline
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.4 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
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PO Box 850 Lincolnshire, Illinois 60069-0850
888-979-1242 $275 - $695
Premium $275 - $695
Deductible $60 - $100
Effective Date of order or the closing date
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 21
Total Reviews 1753
Complaint Resolution No
BBB Rating B
Executive Profiles Marc Roth - CEO & President, Eddy Collier - President
No. of Employees 201-500
Headquarters Buffalo Grove, IL
Address PO Box 850 Lincolnshire, Illinois 60069-0850
Alias HWA, Direct Energy Home Warranty of America, Inc.

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-979-1242

Started in 1996, Home Warranty of America has been providing services to customers across the country. The company claims to have built their business with the idea of simplifying the lives of their customers and providing them immediate help during times of need.

The company is headquartered in Illinois and is currently one of the largest sellers of home warranty products.

In addition to home warranty plans, the company also provides sales tools for Real Estate Agents. Client contact program, HWA buttons for your website, informative videos, mobile apps etc are a few of them. They also maintain a 24 x 7 customer service wing.

The company’s website hosts numerous articles, news and maintenance tips that cover topics concerning a homeowner. Contact numbers for their customer service wing can also be obtained from the website. For real estate agents, mobile apps and customer contact programs can be downloaded via their website. You can also link your website to theirs using HWA buttons provided on their website.

The company offers several innovative products which start at $24.95 per month. The products are primarily home warranty plans that are customizable. They vary largely depending on the coverage and the cost of the plan chosen. Their plans are unique as they offer the following features.

  • Cost effective plans starting at $24.95/ month.
  • 24 x 7, 365 days of customer service.
  • No restrictions on age or home model.
  • No mandate on home inspection.
  • Coverage for townhouse and condominium.
  • Nationwide coverage.
  • Various methods of submitting payment.

This company has twice emerged as an award winner in recent Annual Home Warranty awards. With consistently good services, HWA bagged awards in Top Rated Company and Best in Service categories in the years 2014 and 2013, respectively.

For information about the awards, visit Annual Home Warranty Awards page.

Reviews & Ratings

Houston - TX 09-21-2017
David R Houston TX
Posted On 09/21/17
Review No. 116369
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It's day 9 without a/c in Houston. 91 degree's today. 8 phone calls, 3 supervisors and a rep "from the presidents office" that loves to hear himself talk. All have stated differing stages of the 'repair approval' process, emails to the authorization department and without continuity or satisfaction

For some reason this company doesn't speak with each other -- its only emails.

I got fed up on day 8 and finally asked for a buyout number, which was given to me at 1/3 of the $ amount to repair the system. Now mind you, this is after the arrogant presidents office rep rudely stated, outside of the language of the contract, "that part does not have a seer rating, so its compatible with the old system with modifications". These modifications that he is speaking of will cost ME $818.

Now how that? The contract states, 'units below SEER standard, and/or R-22 equipment and when HWA is unable to facilitate a repair at the current SEER or R22 equipment, repair or replacement will be performed with SEER/R410A equipment. I'm pretty smart but I read it twice to make sure, that statement clearly says they have to replace it if its the old R22 equipment. Not rocket science...

I guess after reading the other complaints about a/c repairs, I shouldn't be surprised that HWA is not complying to their own contract and expecting me to pay the lions share for the repair....

Customer service provides not service and Mr. rep of the president is probably being told to not approve any a/c repairs because of cost, or should I say, loss of income to the owners.

I feel that I have been mislead, delayed, cheated and lied to by this company and my a/c is still in disrepair. The approved vendor sent me a bid to replace the whole unit a cost of +$9,000 dollars. And the company wants me to agree to a buyout of $881.50. What a rip off!!

I am not sure how they sleep at night. Their parents must be so proud. view less
It's day 9 without a/c in Houston. 91 degree's today. 8 phone calls, 3 supervisors and a rep "from the presidents office" that loves to hear himself talk. All have stated differing stages of the 'repair approval' process, emails to the authorization department and without continuity or satisfaction

For some reason this company doesn't speak with each other -- its only emails.
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# 116369
Leander - TX 09-20-2017
Fred crecelius Leander TX
Posted On 09/20/17
Review No. 116321
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Best customer service I’ve experienced in decades. Look no further if you’re in the search for a professional home warranty service organization. There are none better from which to choose.
# 116321
Wonder Lake - IL 09-18-2017
Robert Humphrey Wonder Lake IL
Posted On 09/18/17
Review No. 116219
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Made the claim on Monday and the dryer was fixed within 30 minutes on Thurs morning. Tech was early and very friendly.
# 116219
Springfield - IL 09-17-2017
Mark McNeese Springfield IL
Posted On 09/17/17
Review No. 116213
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Even though first vendor never called (may not be in business anymore) when we called HWA back,they had another vendor call us back the same day and did the work needed that afternoon.
# 116213
Williamsburg - VA 09-15-2017
Tina Sparks Williamsburg VA
Posted On 09/15/17
Review No. 116165
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We recently had to make a claim for 5 electrical outlets in our loft that quit working. I made the claim on a Tuesday, late afternoon and the vendor was at our house on Thursday afternoon and had found the issue, replaced the 5 outlets and corrected the issue. Atlantic Wiring was very professional. HWA was easy to work with and provided excellent customer service. Follow up was great and I felt my issue was cared about. Thank you HWA for saving us money! view less
We recently had to make a claim for 5 electrical outlets in our loft that quit working. I made the claim on a Tuesday, late afternoon and the vendor was at our house on Thursday afternoon and had found the issue, replaced the 5 outlets and corrected the issue. Atlantic Wiring was very professional. HWA was easy to work with and provided excellent customer service. Follow up was great and I
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# 116165
Virginia Beach - VA 09-14-2017
KLG Virginia Beach VA
Posted On 09/14/17
Review No. 116143
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
So far, I've been pleasantly surprised. We moved into a house with a LOT of unexpected problems, from plumbing to appliances. We've been here less than a month, and I've already used HWA to resolve four issues. They've been responsive each time and have sent out very competent repair companies to take care of the issues. After all the complaints I've heard over the years about home warranty companies, I was expecting pushback, but it's been great so far. view less
So far, I've been pleasantly surprised. We moved into a house with a LOT of unexpected problems, from plumbing to appliances. We've been here less than a month, and I've already used HWA to resolve four issues. They've been responsive each time and have sent out very competent repair companies to take care of the issues. After all the complaints I've heard over the years about home warranty
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# 116143
Crown Point - IN 09-14-2017
Carole Cuneo Crown Point IN
Posted On 09/14/17
Review No. 116142
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
After noticing water around my water heater one morning, I called HWA. By that afternoon a service tech was at my home. He made arrangements to come out the next morning with a new water heater. By noon, it was installed. From customer service to the repair person, all were courteous and professional. My service contract is almost up, as it was paid by the previous owners of my home. I am seriously considering renewing the contract, because it gives piece of mind knowing you are covered if something breaks. view less
After noticing water around my water heater one morning, I called HWA. By that afternoon a service tech was at my home. He made arrangements to come out the next morning with a new water heater. By noon, it was installed. From customer service to the repair person, all were courteous and professional. My service contract is almost up, as it was paid by the previous owners of my home. I am
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# 116142
Owasso - OK 09-11-2017
Amber Penfield Owasso OK
Posted On 09/11/17
Review No. 115962
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We are having similar issues with the other reviews when it comes to the A/C repair work. We bought the home in May 2017. By June the upstairs unit was not cooling. They sent a horrible service tech out the first time, who overcharged me on Freon. (Getting that refund took 2 months). They sent out a second tech that agreed that the unit need replaced and that they said that the would submit to HWA. 3 weeks later, HWA reaches out to us and states that they agree to pay the Coil replacement, but I have to pay for the modification and the replacement of the condenser. All out of pocket expense to equal $3,565. What is the point of having the home warranty when you may the deductible and the they do not cover a darn thing. Next step, carefully review my contract and possibly contact an attorney to get a refund. We will not use them again. view less
We are having similar issues with the other reviews when it comes to the A/C repair work. We bought the home in May 2017. By June the upstairs unit was not cooling. They sent a horrible service tech out the first time, who overcharged me on Freon. (Getting that refund took 2 months). They sent out a second tech that agreed that the unit need replaced and that they said that the would
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# 115962
Diamond Bar - CA 09-07-2017
Patty Ching Diamond Bar CA
Posted On 09/07/17
Review No. 115820
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We've had HWA since 2011 and had to use their services quite often in recent years. HWA's customer service has been wonderful. Occasionally we got a technician that wasn't great, but it's not HWA's fault. HWA was always helpful when we requested for a vendor who could come out asap. Most of the vendors HWA sent our ways were very good. We've had to call in 2 plumbing service requests this week, and both were taken care of right away. Count us as very satisfied HWA customers!! view less
We've had HWA since 2011 and had to use their services quite often in recent years. HWA's customer service has been wonderful. Occasionally we got a technician that wasn't great, but it's not HWA's fault. HWA was always helpful when we requested for a vendor who could come out asap. Most of the vendors HWA sent our ways were very good. We've had to call in 2 plumbing service requests this
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# 115820
San Francisco - CA 09-07-2017
Elizabeth Sarkiss San Francisco CA
Posted On 09/07/17
Review No. 115814
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They use the most unqualified service repair companies. Also, they refuse to cover any repair. The compressor in my A/C unit failed. they denied by making a false claim that it was due to lack of maintenance. I had to replace the A/C unit and refused to cover saying it was not covered. They are worthless. Save your money and just call qualified service people to help you.
# 115814
Statham - GA 08-31-2017
Ronne Haag Statham GA
Posted On 08/31/17
Review No. 115684
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am dissatisfied with Home Warranty of America(HWA) because I never felt I understood why I had to pay, when the decision to replace the whole Air Conditioning System was made by HWA. I have already attempted to resolve this problem by several phone calls from the initial claim date of 4/4/2017 and additional phone call almost each week until the system was replaced on 5/24/2017. I say HWA made the decision because after several phone calls to HWA’s Preferred Technician (Efficient Cooling Concepts), I was told by them that they had submitted 3 quotes, 1st for replacing broken part only and service Freon, 2nd for changing the whole Air Handler Unit that contained the broken part plus Freon, or 3rd replacing the whole system. Each phone call to HWA was the same singular answer and a bit of a different amount of out of pocket money for me to replace the whole unit, the amounts ranged anywhere from $1,733 – $2,300 dollars. So, I needed the system fixed and had the work done because I have out of town guests coming for a wedding and saved up the $1,733. But the wrong items were ordered, and the corrected were, but the out of pocket money for me changed again. I am hereby requesting that you reimburse me for the $1,871.84. I’ve attached a copy of the bill. Second, per your contract full replacement is included if part(s) cannot be used to make repairs, but HWA never gave me any options of the multiple quotes and HWA went directly to full system replacement. Because HWA made this decision, I deem HWA should pay in full as this was your decision and not mine. view less
I am dissatisfied with Home Warranty of America(HWA) because I never felt I understood why I had to pay, when the decision to replace the whole Air Conditioning System was made by HWA. I have already attempted to resolve this problem by several phone calls from the initial claim date of 4/4/2017 and additional phone call almost each week until the system was replaced on 5/24/2017. I say HWA
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# 115684
Old Hickory - TN 08-28-2017
Andy Old Hickory TN
Posted On 08/28/17
Review No. 115431
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible service. When I called in a claim for an electrical contractor, they said I would receive a call within 1-2 days. After a week had passed without a call, I called the contractor and left a message. It took 2 weeks for them to respond. We set a time for the contractor to come to the house, they called to cancel and reschedule for a different day between the hours of 2-4. The technician did not call before coming to the house and showed up at 1:30. I didn't get there until about 1:45. The technician had already filed a bill by 2:15 stating that I was not at home and charged for the service call. HWA did nothing to help this situation and said that it was between me and the contractor. However, they were going to suspend my service unless I paid the $60 service fee. Most of the service representatives I have spoken with have been rude and not helpful at all. RUN from this company, the plan seems like a good deal but they will hire terrible contractors and the representatives don't care about the customers at all. view less
Horrible service. When I called in a claim for an electrical contractor, they said I would receive a call within 1-2 days. After a week had passed without a call, I called the contractor and left a message. It took 2 weeks for them to respond. We set a time for the contractor to come to the house, they called to cancel and reschedule for a different day between the hours of 2-4. The
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# 115431
Surprise - AZ 08-28-2017
Joe and Lora Brown Surprise AZ
Posted On 08/28/17
Review No. 115400
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My wife and I are outraged! We live in a 2-story home with the bedrooms on the 2nd floor. This is the 3rd time the 2nd floor A/C unit has stopped working (June 2016, May 2017, and August 2017).
The problem we are seriously having is the fact the vendor is now requiring us to pay them $320 dollars for Freon upon replacing a condensing unit. When our mechanical issue on May 3, 2017 was reported, and supposedly repaired on May 4, 2017, the technician left after replacing a motor and some other items; however, had to return the following day because the A/C unit was still blowing out hot air. In other words, the technician NEVER checked to see if we were properly serviced! We called our HWA, and the technician that same day then late evening the following day (May 5, 2017) the technician returned stating, "he forgot to put in the Freon." He specifically said that "it only needed 1-lb of Freon."
We being customers were not sure of his competence in servicing our unit so all we could do was take him at his word. We were not charged for the 1-lb of Freon on May 5, 2017 when he (the technician) returned, so why are they charging us for 8-lbs of Freon when the system was supposedly filled with Freon on May 5, 2017? We are concerned that the service job that was improperly completed on May 4, 2017 and May 5, 2017, may have contributed to this now additional breakdown of the 2nd floor A/C unit. We are so angry and confused!
We thought our HWA would fight for us concerning issues like this, but we still haven't heard from a service manager that is supposedly able to validate these concerns with the vendor, and follow-up with us (the customers) with some type solution. We are hoping to have our A/C unit back up and running this week, so we can stop sleeping on an air mattress down stairs.
Please do what you can to find us a better vendor or even consider replacing the A/C unit since it is 17-years old and is obviously getting worse. Hope to hear from you soon!
view less
My wife and I are outraged! We live in a 2-story home with the bedrooms on the 2nd floor. This is the 3rd time the 2nd floor A/C unit has stopped working (June 2016, May 2017, and August 2017).
The problem we are seriously having is the fact the vendor is now requiring us to pay them $320 dollars for Freon upon replacing a condensing unit. When our mechanical issue on May 3, 2017 was
... view more
# 115400
Temecula - CA 08-25-2017
Rob Temecula CA
Posted On 08/25/17
Review No. 115239
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Purchased a Home Warranty when we bought a new home in March 2017. 7 months later, the stove stop starts having issues (igniters constantly clicking) and then Water Heater fails a week later. HWA contacted reputable service companies and they immediately resolved the issues. I try to avoid extended warranty programs in general - but sure glad we had this warranty program - it more than paid for itself. view less
Purchased a Home Warranty when we bought a new home in March 2017. 7 months later, the stove stop starts having issues (igniters constantly clicking) and then Water Heater fails a week later. HWA contacted reputable service companies and they immediately resolved the issues. I try to avoid extended warranty programs in general - but sure glad we had this warranty program - it more than paid
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# 115239
Nampa - ID 08-25-2017
MeShell Mackey Nampa ID
Posted On 08/25/17
Review No. 115222
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
AC went out and like many of the other reviews, took forever for an approval and finally ended up requesting a buy out which is a joke because the amount is ridiculous. HWA reps don't care about the customer and never returned phone calls. I haven't received anything as of yet as far as the buy out, not confident I will without multiple phone calls etc. I won't be renewing and do not recommend! view less
AC went out and like many of the other reviews, took forever for an approval and finally ended up requesting a buy out which is a joke because the amount is ridiculous. HWA reps don't care about the customer and never returned phone calls. I haven't received anything as of yet as far as the buy out, not confident I will without multiple phone calls etc. I won't be renewing and do not
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# 115222
Ocoee - FL 08-24-2017
Mike Hinckle Ocoee FL
Posted On 08/24/17
Review No. 115144
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We had issues getting the first 2 vendors to come out but the HWA service team, started making calls and found another vendor in our area who came right out and handled the issue. I was initially frustrated but understand the business model so I was pleasantly surprised when the HWA rep followed up after doing what she said she would do. The vendor then took over and resolved the issue.
# 115144
Southlake - TX 08-23-2017
Lee Chapman Southlake TX
Posted On 08/23/17
Review No. 115088
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Latest issue is dishwasher has been out for two months. Took forever to get HWA approved vendor to house. He came took down part numbers and now will not respond to calls. HWA never responded to any emails so called with problem, they assigned a different vendor who has never called nor returned phone calls.
# 115088
Virginia Beach - VA 08-22-2017
Michael West Virginia Beach VA
Posted On 08/22/17
Review No. 115008
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
In the two claims that were made, the first was a leaking bathtub that was causing water damage to the bottom floor ceiling of my home. The plumber that was sent out to the house incorrectly diagnosed the cause of the leak, I ended up purchasing the necessary equipment to fix the tub and performing the maintenance myself, a wasted 100 dollar deductible. The second time was another plumbing issue, this time the plumbing company that responded did a great job with my kitchen sink. However, the largest and most egregious of instances that occurred during my time with this warranty company was when they took $45.95 from my account and refused to refund me my money when I told them I no longer wanted to be a consumer of their product. I would not trust this company with my money and I suggest that if you are looking for someone to provide you with a home warranty that you look elsewhere for your purchase. Home Warranty of America is not to be trusted, they will take your money, tell you over the phone that you will receive a full refund and then the next person you speak with will tell you the first individual was mistaken and that you will not be getting your hard earned money back. They do not care about their customers, they only care about weeding out every last dollar they can before you walk away disgusted with the manner in which you've been treated. Overall, two big thumbs down for the HWA. Trust me, I'd stay away. You have been warned. Good luck in your search for a company that will take care of you properly. view less
In the two claims that were made, the first was a leaking bathtub that was causing water damage to the bottom floor ceiling of my home. The plumber that was sent out to the house incorrectly diagnosed the cause of the leak, I ended up purchasing the necessary equipment to fix the tub and performing the maintenance myself, a wasted 100 dollar deductible. The second time was another plumbing
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# 115008
Galveston - TX 08-20-2017
Cathy Galveston TX
Posted On 08/20/17
Review No. 114930
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great service and easy claims! Love this company. Gives me great peace of mind and has saved lots of $$$$$
# 114930
Glendale - AZ 08-20-2017
Keith Glendale AZ
Posted On 08/20/17
Review No. 114928
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This company handles claims quickly and with care. They even have a team to take claims on sunday. My A/C went out and they understood the emergency and had a technician to my home within 24 hours. The claims rep and the technician were both courteous and knowledgeable. I highly recommend Home Warranty of America.
# 114928
Lyman - SC 08-19-2017
Joshua Lyman SC
Posted On 08/19/17
Review No. 114901
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service technician was great, but hwa not so good. Service call last year for ac repair not properly diagnosed (leak), so after I paid for refrigerant last year, I'm expected to do so again this year. Between the 2 visits, I'm out nearly 600$, much more than the 100$ service call. I called customer service, who didn't have any common sense at all, and refused to put me through to a manager. I'll be looking at other options when this contract is over. view less
Service technician was great, but hwa not so good. Service call last year for ac repair not properly diagnosed (leak), so after I paid for refrigerant last year, I'm expected to do so again this year. Between the 2 visits, I'm out nearly 600$, much more than the 100$ service call. I called customer service, who didn't have any common sense at all, and refused to put me through to a
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# 114901
Austin - TX 08-17-2017
Douglas Rives Austin TX
Posted On 08/17/17
Review No. 114787
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Home Warranty America replaced my entire HVAC based on the technicians assessment that the system was outdated, inefficient, and potentially hazardous. Way to go HWA! When the initial service company needed 4 days to visit the property (August in Texas), they found another company to show up the next day. They also approved the claim quickly and expedited the purchase of the system so that it could be installed quickly. That's why I now refer all my clients to HWA and I keep a home warranty from HWA on my personal properties. view less
Home Warranty America replaced my entire HVAC based on the technicians assessment that the system was outdated, inefficient, and potentially hazardous. Way to go HWA! When the initial service company needed 4 days to visit the property (August in Texas), they found another company to show up the next day. They also approved the claim quickly and expedited the purchase of the system so that it
... view more
# 114787
Woodstock - GA 08-16-2017
Michelle Bernhardt Woodstock GA
Posted On 08/16/17
Review No. 114728
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This is the absolute worst company I have ever done business with (except for possibly some of their terrible vendors) . They are dishonest and rude. They send out vendors that have no clue how to repair things and vendors that have further damaged two of my appliances. I had no microwave for over 3 months and am 9 weeks into a refrigerator repair with no light at the end of the tunnel. To top it all off, our AC has gone out and it is over 100 degrees. They cannot seem to get their story straight as to whether or not the vendor has submitted a diagnosis (which they have) and everyone you talk to gives you a different story. You cannot speak to a supervisor. Not at all worth the money, unless you enjoy spending time on hold, having people be rude to you, and really love a good argument. I am not sure why they think it is okay to let people go for months without repairs being completed, but save your money and don't do business with this sad excuse of a company. view less
This is the absolute worst company I have ever done business with (except for possibly some of their terrible vendors) . They are dishonest and rude. They send out vendors that have no clue how to repair things and vendors that have further damaged two of my appliances. I had no microwave for over 3 months and am 9 weeks into a refrigerator repair with no light at the end of the tunnel. To
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# 114728
Montgomery - IL 08-16-2017
Kim Weibring Montgomery IL
Posted On 08/16/17
Review No. 114695
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I don't understand all the (-) reviews, we've had 4 or 5 experiences with HWA that have been great! They've repaired everything in a timely manner and we're generally happy with them. Hope they keep this up when all our major original appliances decide to poop out on us!
# 114695
Springfield - MO 08-16-2017
Charles Helphinstine Springfield MO
Posted On 08/16/17
Review No. 114625
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don't bother to even look into their "plans". They supposedly cover "Unforeseen and pre-existing conditions", but when our air conditioner needed repairs, they said they wouldn't cover it because to replace a part would be making a modification and they don't cover modifications. Really? Of course it requires a modification...you're removing a broken part and replacing it with a new one...duh! So, they skinny out of paying. Don't go with these people. view less
Don't bother to even look into their "plans". They supposedly cover "Unforeseen and pre-existing conditions", but when our air conditioner needed repairs, they said they wouldn't cover it because to replace a part would be making a modification and they don't cover modifications. Really? Of course it requires a modification...you're removing a broken part and replacing it with a new
... view more
# 114625

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