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Home Warranty Of America

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Home Warranty Plan Details and Reviews for Home Warranty Of America

Home Warranty Of America
Rating Timeline
Customer Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.4 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
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PO Box 850 Lincolnshire, Illinois 60069-0850
888-979-1242 $275 - $695
Premium $275 - $695
Deductible $60 - $100
Effective Date of order or the closing date
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 22
Total Reviews 1872
Complaint Resolution Yes
BBB Rating B
Executive Profiles Manu Asthana - President North America Operations, Leah Barton - Vice President of Operations
No. of Employees 201-500
Headquarters Buffalo Grove, IL
Address PO Box 850 Lincolnshire, Illinois 60069-0850
Alias HWA, Direct Energy Home Warranty of America, Inc.

Write an honest review now !

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888-979-1242

Started in 1996, Home Warranty of America has been providing services to customers across the country. The company claims to have built their business with the idea of simplifying the lives of their customers and providing them immediate help during times of need.

The company is headquartered in Illinois and is currently one of the largest sellers of home warranty products.

In addition to home warranty plans, the company also provides sales tools for Real Estate Agents. Client contact program, HWA buttons for your website, informative videos, mobile apps etc are a few of them. They also maintain a 24 x 7 customer service wing.

The company’s website hosts numerous articles, news and maintenance tips that cover topics concerning a homeowner. Contact numbers for their customer service wing can also be obtained from the website. For real estate agents, mobile apps and customer contact programs can be downloaded via their website. You can also link your website to theirs using HWA buttons provided on their website.

The company offers several innovative products which start at $24.95 per month. The products are primarily home warranty plans that are customizable. They vary largely depending on the coverage and the cost of the plan chosen. Their plans are unique as they offer the following features.

  • Cost effective plans starting at $24.95/ month.
  • 24 x 7, 365 days of customer service.
  • No restrictions on age or home model.
  • No mandate on home inspection.
  • Coverage for townhouse and condominium.
  • Nationwide coverage.
  • Various methods of submitting payment.

This company has twice emerged as an award winner in recent Annual Home Warranty awards. With consistently good services, HWA bagged awards in Top Rated Company and Best in Service categories in the years 2014 and 2013, respectively.

For information about the awards, visit Annual Home Warranty Awards page.

Reviews & Ratings

Round Rock - TX 02-21-2018
Gary Brain Round Rock TX
Posted On 02/21/18
Review No. 123042
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very prompt claim for heater problem, assigned to Drop Time Heating & Cooling who sent a great technician who solved the problem and fully explained the situation.
# 123042
colville - WA 02-19-2018
andrew barela colville WA
Posted On 02/19/18
Review No. 122940
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
very satisfied. thank you so much
# 122940
DigitalCare
02-21-2018
Hi Andrew! Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
NICHOLASVILLE - KY 02-16-2018
LEO PIERSON NICHOLASVILLE KY
Posted On 02/16/18
Review No. 122880
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
HEAVENLY COMFORT HEATING AND COOLING.

Josh and Paige were very professional and kind. They were able to arrive at my home within 4 hours of filing a claim with the Warranty company! They spent an hour talking with me and educating me on all things HVAC. They broke down all my options with possible costs. Josh showed me how to periodically check my systems and they both gave me awesome, practical advice on avoiding un-necessary maintenance costs in the future. In my case, they completed the same total service for nearly $700 less than a Big name company gave me yesterday! BLESS YOU BOTH, PAIGE and JOSH!!!!!! Leo P.
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HEAVENLY COMFORT HEATING AND COOLING.

Josh and Paige were very professional and kind. They were able to arrive at my home within 4 hours of filing a claim with the Warranty company! They spent an hour talking with me and educating me on all things HVAC. They broke down all my options with possible costs. Josh showed me how to periodically check my systems and they both gave me
... view more
# 122880
DigitalCare
02-16-2018
Hi Leo! Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
Philadelphia - PA 02-14-2018
Brian Ziprin Philadelphia PA
Posted On 02/14/18
Review No. 122785
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Recent drywall was done badly. Service provider was angry about getting a parking ticket in my neighborhood and was openly angry and cursing in my home. He scheduled/rescheduled the final visit several times and stood us up repeatedly. Eventually the work got done, but was not done properly. The rough finish should have been flat and ready for primer/paint, but was uneven with visible seams and tool marks. When I requested to have the shoddy work addressed, HWA tried to send the same service provider who botched the work to begin with. When I requested someone else, they informed me there have no other service providers. The damage occurred in October. It’s February and the issue is still not fixed. HWA has worked well for us in the past, but this has been so bad I’m considering whether to renew or not. view less
Recent drywall was done badly. Service provider was angry about getting a parking ticket in my neighborhood and was openly angry and cursing in my home. He scheduled/rescheduled the final visit several times and stood us up repeatedly. Eventually the work got done, but was not done properly. The rough finish should have been flat and ready for primer/paint, but was uneven with visible seams
... view more
# 122785
DigitalCare
02-16-2018
Hi Brian, Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you have had through the claim process and would appreciate an opportunity to look into the issue and/or any other questions and concerns you may still have. If you would, please email us with your full name, phone number, property address, and contract or claim number to [email protected] . Thank you--Lucy view less
Hi Brian, Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you have had through the claim process and would appreciate an opportunity to look into the issue and/or any other questions and concerns you may still have. If you would, please email us with your full name, phone number, property address, and contract or claim number to
... view more
Irving - TX 02-12-2018
Pam Hall Irving TX
Posted On 02/12/18
Review No. 122677
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have used HWA for the past 9 years while filing the claims during our contract period.
Each and every time we have received excellent service from start to finish as all my claims
Have been efficiently handled through the entire process. Home Warranty America makes
It easy to file, makes sure you have the appropriate technical contractors information then
Follows up to insure you have been contacted in a timely manner by the contractor.
The Service provided by each contractor has proved to be professional, knowledgeable
While courteous and extremely pleasant to work with. I am very pleased to have HWA.
Thank you!!!
view less
I have used HWA for the past 9 years while filing the claims during our contract period.
Each and every time we have received excellent service from start to finish as all my claims
Have been efficiently handled through the entire process. Home Warranty America makes
It easy to file, makes sure you have the appropriate technical contractors information then

... view more
# 122677
DigitalCare
02-13-2018
Hi Pam, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! - Lucy

Murfreesboro - TN 02-10-2018
Jeanne Kraus Murfreesboro TN
Posted On 02/10/18
Review No. 122641
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have had 2 claims in our "new" house. Both were handled quickly and effectively. The technicians were helpful and courteous. I have never had a home warranty before, thinking that I heard more bad things about them than good but so far so good! They have been wonderful.
# 122641
DigitalCare
02-13-2018
Hi Jeanne, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! - Lucy
Kansas City - MO 02-08-2018
Sammie Johnson Kansas City MO
Posted On 02/08/18
Review No. 122580
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have owned our home for 2 1/2 years now and this is one of the smartest things any home owner can purchase. We have used our plan a few times now and it paid for its self with the first claim. Usually with a home purchase it is something that they like to included in the first year. I highly recommend you keep the plan even after your first year, they offer many payment options so if you cant afford the premium all at once they can break it down into smaller monthly payments. HWA is a great company to work with and the customer service reps really care about your claim. Everything has always been handled in a professional and timely manner. Thanks HWA! view less
We have owned our home for 2 1/2 years now and this is one of the smartest things any home owner can purchase. We have used our plan a few times now and it paid for its self with the first claim. Usually with a home purchase it is something that they like to included in the first year. I highly recommend you keep the plan even after your first year, they offer many payment options so if you
... view more
# 122580
DigitalCare
02-13-2018
Hi Sammie, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! - Lucy
Scottsdale - AZ 02-06-2018
Marie C Scottsdale AZ
Posted On 02/06/18
Review No. 122498
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been using HWA,on the recommendation of my realtor, since we purchased our home. Right after we moved in our pool pump stopped working. I called HWA and they immediately sent out a technician. My pool pump was replaced within 2 days. We had one of our hot water heaters leak overnight and flooded one side of the house. Called HWA and that day had the water heater replaced. We have had numerous calls on our appliances and HWA never took the least expensive way only to either fix the problem or replace the appliance. I have heard horror stories of other home warranty companies not getting the problem fixed in a timely manner but not HWA. Thank you HWA! view less
I have been using HWA,on the recommendation of my realtor, since we purchased our home. Right after we moved in our pool pump stopped working. I called HWA and they immediately sent out a technician. My pool pump was replaced within 2 days. We had one of our hot water heaters leak overnight and flooded one side of the house. Called HWA and that day had the water heater replaced. We have had
... view more
# 122498
DigitalCare
02-07-2018
Hi Marie, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us for any questions or concerns we can help to address. We are here to help! - Lucy
Yorktown - VA 02-06-2018
A Hernandez Yorktown VA
Posted On 02/06/18
Review No. 122490
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It took a month to get my water heater fixed in the middle of winter. So no hot water from November 16 till December 16!! That’s crazy and because either the companies assigned to me didn’t do the job or they were just bad companies that never answered. Most of the people answering the phones were very nice but this didn’t stop my daughter and I from having to figure out how to take showers etc. I was told I could pay for it out of pocket and get reimbursed later. I didn’t think that’s was a good solution for the warranty company not having adequate service companies or being aware of the customer service and services provided by companies they were handing their trusting customers off to. view less
It took a month to get my water heater fixed in the middle of winter. So no hot water from November 16 till December 16!! That’s crazy and because either the companies assigned to me didn’t do the job or they were just bad companies that never answered. Most of the people answering the phones were very nice but this didn’t stop my daughter and I from having to figure out how to take
... view more
# 122490
DigitalCare
02-07-2018
We're sorry to hear that you've had a poor experience with our claim process and sorry to hear the resolution took longer than expected. If you have any other concerns or questions we can help to address, please feel free to reach out to us at [email protected] . We look forward to helping you! - Lucy
Bastrop - TX 02-02-2018
Sharion McGee Bastrop TX
Posted On 02/02/18
Review No. 122383
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Every one was friendly, helpful and knowledgable. Really glad I purchased the warranty. Being a single woman homeowner, this warranty gives me the security to know I have someone to call that I can trust to get the job done in a timely manner and at a cost that is not outrageous.
# 122383
DigitalCare
02-02-2018
Hi Sharion, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us for any questions or concerns we can help to address. We are here to help! - Lucy
Red Oak - TX 01-25-2018
Debra Wright Red Oak TX
Posted On 01/25/18
Review No. 122064
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had HWA since moving to Texas in 2015 and have had to call for service a few times. They have always taken care of the issues quickly and professionally. Will be signing up for another year!
# 122064
DigitalCare
01-29-2018
Thank you for taking the time to submit a review, Debra! We appreciate your feedback and look forward to serving you! - Lucy
Charlotte - NC 01-24-2018
Marshall C Charlotte NC
Posted On 01/24/18
Review No. 122038
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Used them once to have the AC looked at. Hired a bad AC company. AC not fixed, company wouldn't come out to fix it again because of HWA. Stay away.
# 122038
DigitalCare
01-29-2018
Hi Marshall, We're sorry to hear that you've had a poor experience with our claim process. We would love the opportunity to assist in reviewing the issue for you. Please email the claim number and service address to us at [email protected] . We look forward to helping you! - Lucy
Kendall Park - NJ 01-15-2018
Gailann Kendall Park NJ
Posted On 01/15/18
Review No. 121609
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great Job. Work was completed on time the specialist were friendly and caring.I have never used home warranty before and I am very glad that I chose this company
# 121609
DigitalCare
01-16-2018
We are very glad you chose us too Gailann! Thank you for being a valued part of HWA. -Logan
Huntley - IL 01-13-2018
Myra Clark Huntley IL
Posted On 01/13/18
Review No. 121543
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have used HWA for the last (7) years for our rental property in Huntley, Illinois and they have been there for us. We are thankful and appreciative we have a professional company to help us especially since we are living in another state. Thank you HWA!
Myra & Michael Clark
# 121543
DigitalCare
01-16-2018
Hi Myra and Michael! That is a fantastic idea to use the warranty on your rental. I'm glad to hear we've been able to make repair situations easier for you. Thank you and have a wonderful day, -Logan
McKinney - TX 01-07-2018
Veronica McKinney TX
Posted On 01/07/18
Review No. 121226
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Filed a claim for my oven, technician was on time and very professional. Thank you
# 121226
DigitalCare
01-16-2018
Hi Veronica. We are glad to hear our contracted vendor was able to resolve your claim. Thank you for sharing with us. -Logan
Huntersville - NC 01-04-2018
David DiGioia Huntersville NC
Posted On 01/04/18
Review No. 121025
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had nothing but great experiences with HWOA since switching over to them about 4 years ago from from Old Republic who was always rejected claims. I sell about 50 HWOA policies a year to my clients as a Real Estate Broker and always carry a policy on my homes with HWOA. They provide honest coverage of repairs and dont find ways to find an excuse not to cover a repair item like the others I have tried! Excellent customer service and they always send reliable and experienced techs out to fix the problem. I wont sell a pre-exiting home to a Buyer without a HWOA policy! view less
I have had nothing but great experiences with HWOA since switching over to them about 4 years ago from from Old Republic who was always rejected claims. I sell about 50 HWOA policies a year to my clients as a Real Estate Broker and always carry a policy on my homes with HWOA. They provide honest coverage of repairs and dont find ways to find an excuse not to cover a repair item like the others
... view more
# 121025
DigitalCare
01-16-2018
Hi David! It's great to hear that the service we've provided has prompted you to share with your clients too! Thank you, -Logan
Meridian - ID 01-03-2018
david gagliano Meridian ID
Posted On 01/03/18
Review No. 120938
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have used HWA for the past Two Years while filing five claims during our contract period.
Each and every time we have received excellent service from start to finish as all five claims
Have been efficiently handled through the entire process. Home Warranty America makes
It easy to file, makes sure you have the appropriate technical contractors information then
Follows up to insure you have been contacted in a timely manner by the contractor.
The Service provided by each contractor has proved to be professional, knowledgeable
While courteous and extremely pleasant to work with. We are very pleased to have HWA. view less
We have used HWA for the past Two Years while filing five claims during our contract period.
Each and every time we have received excellent service from start to finish as all five claims
Have been efficiently handled through the entire process. Home Warranty America makes
It easy to file, makes sure you have the appropriate technical contractors information then
... view more
# 120938
DigitalCare
01-16-2018
Thank you David for taking the time to review us on the experience you've had with your claims. We are always striving to make improvements to our processes so that we are able to provide assistance quickly and efficiently. Have a wonderful day, -Logan
Phoenix - AZ 12-26-2017
Bruce Smith Phoenix AZ
Posted On 12/26/17
Review No. 120511
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My claim # 2979961 was completed in a professional manner.
The repair for my broken garage door opener was done 48 hours after my first call.
Thank you HWA for the quick response and repair of my garage door opener.
# 120511
DigitalCare
01-16-2018
Hi Bruce! You are very welcome. Thank you for leaving your review to let us know how we are doing. We appreciate it! -Logan
wesley chapel - FL 12-18-2017
Ara M wesley chapel FL
Posted On 12/18/17
Review No. 120221
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great and professional service. My claim was processed quickly.
# 120221
DigitalCare
12-19-2017
Hi Ara. We sincerely value you taking the time to provide us with this fantastic rating and review! We will continue to work diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Thank you and have a wonderful day. -Logan
Lago Vista - TX 12-15-2017
MG Sharp Lago Vista TX
Posted On 12/15/17
Review No. 120088
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have always had great experiences with HWA. My premiums are higher because I have a swimming pool and have the pool equipment covered. They have always been very responsive to my claims and take immediate action on them. If I need the technician to come back they are on it right away. I would recommend this company.
# 120088
DigitalCare
12-19-2017
Hello MG! We appreciate the review, rating and recommendations. It is great to hear from you and to know we are making a difference. Thank you! -Logan
Charlotte - NC 12-15-2017
MARVIN McCAULEY Charlotte NC
Posted On 12/15/17
Review No. 120051
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great service. Efficient and professional. They have handled each transaction made both on the phone and online with expediency and courtesy, without wait time issues or website glitches. For me, that is extremely important. The service companies called to set up appointments within a timely manner and each technician has arrived on time. Each has been polite, professional and resolved the issue. Economically it makes sense as we purchased an older home recently. I highly recommend them. view less
Great service. Efficient and professional. They have handled each transaction made both on the phone and online with expediency and courtesy, without wait time issues or website glitches. For me, that is extremely important. The service companies called to set up appointments within a timely manner and each technician has arrived on time. Each has been polite, professional and resolved the
... view more
# 120051
DigitalCare
12-19-2017
Hi Marvin! It is great to hear about your positive experience with our representatives and vendors during your claims process. We certainly value the feedback you've provided and hope to continue serving your home warranty needs with the same exceptional service you expect. Thank you, Logan
Clovis - NM 12-13-2017
Jim McElroy Clovis NM
Posted On 12/13/17
Review No. 119866
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The customer service team was very professional and had the repair service out within 24 hours. The repair service was very professional and handled my needs quickly and is getting the parts to fix my washer as quick as they can be sent to them. We are very satisfied with our Warranty program and will refer the service to all our friends and business associates.
# 119866
DigitalCare
12-19-2017
We appreciate the recommendations Jim! Thank you for letting us know how the service you've received has been. Please feel free to reach out to us at [email protected] with your full contact information should you ever need our assistance. Thanks and have a wonderful day! -Logan
Fairbanks - AK 12-13-2017
Julia Gray Fairbanks AK
Posted On 12/13/17
Review No. 119864
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a very positive experience with HWA Home Warranty. They sent an excellent furnace repair company and their work prevented an issue that could easily led to something more hazardous. The company worked very hard. Had I not had that deductable, a $75 trade fee would have been over $400! I am so blessed to have fixed home repair costs and urge my family friends to use your company so they don't have to worry about their home becoming a money pit, of sorts. I feel sorry for those who don't yet know what a home warranty can protect them from: financially overwhelming home repairs. view less
I had a very positive experience with HWA Home Warranty. They sent an excellent furnace repair company and their work prevented an issue that could easily led to something more hazardous. The company worked very hard. Had I not had that deductable, a $75 trade fee would have been over $400! I am so blessed to have fixed home repair costs and urge my family friends to use your company so
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# 119864
DigitalCare
12-19-2017
We are very happy to hear the repair was swift as well as preventative! Thank you for the fantastic review and recommendations. I hope you have the best of seasons in your home! -Logan
Dallas - TX 12-12-2017
Pamela Riggs Dallas TX
Posted On 12/12/17
Review No. 119854
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst ever!!!!!!! I bought this policy and when my heat went out I paid the $60.00 deductible and they told me my heater needed to be replaced. I was then told that I had to provide the Home inspection Report, which I did. It took 5days of sitting in a freezing house that yes I was covered. HOWEVER there was an additional $550.00 due to their vendor for items not covered!!!!!
THIS IS A TOTAL RIP OFF! Don't waste your money! view less
Worst ever!!!!!!! I bought this policy and when my heat went out I paid the $60.00 deductible and they told me my heater needed to be replaced. I was then told that I had to provide the Home inspection Report, which I did. It took 5days of sitting in a freezing house that yes I was covered. HOWEVER there was an additional $550.00 due to their vendor for items not covered!!!!!
THIS IS A
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# 119854
DigitalCare
12-19-2017
Hi Pamela, we do appreciate you taking the time to provide your personal experience with us. We strive to assist with the out of pocket expenses when unexpected situations occur with your home. Unfortunately there are times when certain items are not included in the coverage. If you have any questions about your claim or the specific contract coverage we would certainly be happy to help. If you would please provide us with your full name, current telephone number, full service address, and claim number at [email protected] Thank you! Logan view less
Hi Pamela, we do appreciate you taking the time to provide your personal experience with us. We strive to assist with the out of pocket expenses when unexpected situations occur with your home. Unfortunately there are times when certain items are not included in the coverage. If you have any questions about your claim or the specific contract coverage we would certainly be happy to help. If
... view more
Tulsa - OK 12-08-2017
James Caraway Tulsa OK
Posted On 12/08/17
Review No. 119645
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was very pleased with the process. It was quick and easy. It was worth having this security blanket to help us fix our furnace. Especially during the winter and when money is always tight during the holidays.
# 119645
DigitalCare
12-12-2017
Hi James! It is fantastic to hear we were able to make the holidays a little easier for you and your family. Thank you for taking the time to rate us and let us know your experience. I hope you have a great week. Thank you, Logan
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