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Home Warranty Of America

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Home Warranty Plan Details and Reviews for Home Warranty Of America

Home Warranty Of America
Rating Timeline
Customer Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.3 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
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PO Box 850 Lincolnshire, Illinois 60069-0850
888-979-1242 $275 - $695
Premium $275 - $695
Deductible $60 - $100
Effective Date of order or the closing date
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 22
Total Reviews 1887
Complaint Resolution Yes
BBB Rating B
Executive Profiles Manu Asthana - President North America Operations, Leah Barton - Vice President of Operations
No. of Employees 201-500
Headquarters Buffalo Grove, IL
Address PO Box 850 Lincolnshire, Illinois 60069-0850
Alias HWA, Direct Energy Home Warranty of America, Inc.

Write an honest review now !

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888-979-1242

Started in 1996, Home Warranty of America has been providing services to customers across the country. The company claims to have built their business with the idea of simplifying the lives of their customers and providing them immediate help during times of need.

The company is headquartered in Illinois and is currently one of the largest sellers of home warranty products.

In addition to home warranty plans, the company also provides sales tools for Real Estate Agents. Client contact program, HWA buttons for your website, informative videos, mobile apps etc are a few of them. They also maintain a 24 x 7 customer service wing.

The company’s website hosts numerous articles, news and maintenance tips that cover topics concerning a homeowner. Contact numbers for their customer service wing can also be obtained from the website. For real estate agents, mobile apps and customer contact programs can be downloaded via their website. You can also link your website to theirs using HWA buttons provided on their website.

The company offers several innovative products which start at $24.95 per month. The products are primarily home warranty plans that are customizable. They vary largely depending on the coverage and the cost of the plan chosen. Their plans are unique as they offer the following features.

  • Cost effective plans starting at $24.95/ month.
  • 24 x 7, 365 days of customer service.
  • No restrictions on age or home model.
  • No mandate on home inspection.
  • Coverage for townhouse and condominium.
  • Nationwide coverage.
  • Various methods of submitting payment.

This company has twice emerged as an award winner in recent Annual Home Warranty awards. With consistently good services, HWA bagged awards in Top Rated Company and Best in Service categories in the years 2014 and 2013, respectively.

For information about the awards, visit Annual Home Warranty Awards page.

Reviews & Ratings

Harvard - IL 04-15-2018
Dan Harvard IL
Posted On 04/15/18
Review No. 125189
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Austin, the tech Drain & Plumbing sent is absolutely, positively, the MOST METICULOUS, DETAIL ORIENTED PLUMBER I have ever seen. Friendly, totally qualified, available for any questions, thorough, and stands head and shoulders above all others! I will always want him when I call for service. Thank you HWA for hiring incredible contractors!
# 125189
Moneta - VA 04-14-2018
Kathy Moneta VA
Posted On 04/14/18
Review No. 125183
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Outstanding experience from placing the claim to customer service to delivery of the replacement.
# 125183
palatine - IL 04-13-2018
james carroll palatine IL
Posted On 04/13/18
Review No. 125159
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst experience of my life do not use this company they will not give you the peace of mind you are looking for. They will fight you for any major claim they are supposed to cover and then will deny you and claim it's something even the tech says it's not.
# 125159
Schererville - IN 04-02-2018
Vicki Spitz Schererville IN
Posted On 04/02/18
Review No. 124635
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We needed 2 different services and were pleased with the timeliness and the repair services.
The only complaint I have is since we live in Indiana, please send Indiana service repair companies. When I asked why service for re-keying was sent to a Texas owned company the customer service did not know but said it was the company was one of their vendors. The vendor ended up calling me from Chicago and stated they could not come to Indiana to service us. They apologized to me for this but I clearly understood. I was then sent a local vendor and he was amazing. Please have customer service send vendors from the State the customer lives in. thank you view less
We needed 2 different services and were pleased with the timeliness and the repair services.
The only complaint I have is since we live in Indiana, please send Indiana service repair companies. When I asked why service for re-keying was sent to a Texas owned company the customer service did not know but said it was the company was one of their vendors. The vendor ended up calling me
... view more
# 124635
DigitalCare
04-04-2018
Hi Vicki, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! We apologize that the incorrect vendor was assigned to the claim in error and are glad to hear the situation was resolved quickly with a vendor in your State. Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy view less
Hi Vicki, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! We apologize that the incorrect vendor was assigned to the claim in error and are glad to hear the situation was resolved quickly with a vendor in your State. Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help!
... view more
RED ROCK - TX 03-21-2018
Letitia Grohman RED ROCK TX
Posted On 03/21/18
Review No. 124104
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Maci Ross is an excellent customer service rep. She is polite, kind, and very knowledgeable regarding the home warranty industry. Superb service through her!
# 124104
DigitalCare
03-21-2018
Hi Letitia, We're happy to hear that Maci was able to assist you! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! - Lucy
Ladson - SC 03-15-2018
sharon barnette Ladson SC
Posted On 03/15/18
Review No. 123847
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service was set up a time a time convenient for me. The technician located and repaired the problem quickly and efficiently.
# 123847
DigitalCare
03-16-2018
Hi Sharon, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
Boerne - TX 03-15-2018
Chris Boerne TX
Posted On 03/15/18
Review No. 123830
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Complete waste of time and money. They will find a way not to warranty an issue. Dishwasher is extremely loud, but as the HWA Rep said "If the neighbors can't hear it, its not excessive." Wanted to charge me 2 service fees because the issue was never addressed in the first visit. Really poor service. Don't waste your time.
# 123830
DigitalCare
03-16-2018
Hi Chris, Thank you for taking the time to submit a review. We appreciate your feedback and apologize for the frustrating experience you've had through the claim process. We would like to an opportunity to look into the issue for you. To best assist you with your concerns, please email us with your full name, phone number, property address, and contract or claim number to [email protected] . Thank you--Julia view less
Hi Chris, Thank you for taking the time to submit a review. We appreciate your feedback and apologize for the frustrating experience you've had through the claim process. We would like to an opportunity to look into the issue for you. To best assist you with your concerns, please email us with your full name, phone number, property address, and contract or claim number to
... view more
Las Vegas - NV 03-15-2018
Chris Zarpas Las Vegas NV
Posted On 03/15/18
Review No. 123812
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This is my second house that I purchased the HWA warranty for. They take care of their customers and send out qualified repair people. I'd never go without them! We researched a lot before choosing HWA, they stand out and are a good deal.
# 123812
DigitalCare
03-15-2018
Hi Chris, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
Springfield - IL 03-05-2018
William Lappin Springfield IL
Posted On 03/05/18
Review No. 123410
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have used Home Warranty of American for the last three years after switching from another company. I have had a few claims with HWA and could not be happier with their service or the service of the wonderful professionals they send to do work in my home.
I submitted my most recent claim on a Sunday night and the service company called me first thing Monday morning and my problem was resolved that day. You can't get any better than that. view less
I have used Home Warranty of American for the last three years after switching from another company. I have had a few claims with HWA and could not be happier with their service or the service of the wonderful professionals they send to do work in my home.
I submitted my most recent claim on a Sunday night and the service company called me first thing Monday morning and my problem was
... view more
# 123410
DigitalCare
03-05-2018
Hi William, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
Oswego - IL 03-02-2018
George Oswego IL
Posted On 03/02/18
Review No. 123347
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BUYER BEWARE!!! If you are currently looking for a home and ask for a home warranty, make sure that the seller does not purchase a warranty from HWA. If you are looking to buy one for your current home, don’t purchase from HWA.
On Feb 3rd of this year, my dishwasher went out so I got on their website and filed a claim with HWA. On Monday they assigned a vendor to come and service it, the vendor came out on Feb 8 to look at my dishwasher, the issue was a blown fuse and a bad control board. The vendor that had came out here said he is unable to locate the part for the dishwasher as it was an older model so he was sending his findings back to HWA. The next day, February 9, HWA called me and said that they have located the part from their own supplier and stated that I have two options: Option 1) let them order the part which should take no more than a week and have the vendor come out and replace it or Option 2) Take the buyout. When approached with this, I asked how much was the buyout, the customer service rep could not give me a number and I stated before I proceed I want to know what the buyout for it was. Finally on February 13th they called with the buyout amount. It was only $99!!!! That they were going to give me for the dishwasher since that was what they calculated for ordering the part. Being that I already spent the $100 service fee, I told them to order the part and fix it.
Well on February 16th, I called and asked when should I be expecting the part, I was told that the part was just shipped out FedEx and I should expect it by Wednesday February 21st. They said once I receive the part just call the vendor and they will come out to replace it. So February 21st came and passed with no part, I figured to wait an extra few days just in case it got delayed in route. I finally called on February 26th to ask the status of the part, the agent I spoke to could not give me an answer and was emailing another department within HWA claims. The next day, February 27th I get a call from the vendor stating that they want to setup an appointment to come and remove the part so they can send it off to get repaired!!!!! I said wait, what happened to the part that was ordered???? The vendor knew nothing about it! I called back to HWA claims and the next representative said that there were updated notes put in yesterday and that they are now sending the part off to get repaired, I asked what the heck happened to the part that was suppose to be ordered? They couldn’t give me a straight answer, I then asked if someone can then tell me why I WAS LIED TO FOR TWO WEEKS AND LEFT TO BELIEVE THE PART WAS ORDERED!
The representative said she would email the separate department in claims that makes the decision and someone would contact me within 24 – 48 hours. Still nothing. I called again on March 2, to talk find out why I haven’t been called back and all the representative could tell me was that it the part is being rebuilt and the vendor will be out on Monday to remove the part and send it off for repairs!! This has been going on for over 4 weeks now and still no working dishwasher! This company moves slower than pond water when it comes to satisfy claims with their customers and has no sense of urgency. And I bet even after I write this review and they read it, they will reply with their sarcastic comment of “ Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you have had through the claim process and would appreciate an opportunity to look into the issue and/or any other questions and concerns you may still have. If you would, please email us with your full name, phone number, property address, and contract or claim number to [email protected]
The problem with this I have called and called and have been patient for over 4 weeks while they take their sweet time with coming to a quick outcome to repairing my dishwasher. No telling how long it will take to get the part repaired!!!! Total bummer with this place, I DEFINITELY WILL NOT BE RENEWING MY WARRANTY THIS COMPANY!!!
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BUYER BEWARE!!! If you are currently looking for a home and ask for a home warranty, make sure that the seller does not purchase a warranty from HWA. If you are looking to buy one for your current home, don’t purchase from HWA.
On Feb 3rd of this year, my dishwasher went out so I got on their website and filed a claim with HWA. On Monday they assigned a vendor to come and service
... view more
# 123347
DigitalCare
03-06-2018
Thank you for taking the time to submit a review. We appreciate your feedback and apologize for the frustrating experience you've had through the claim process. We would like to an opportunity to look into the issue for you. To best assist you with your concerns, we ask that you please email us with your full name, phone number, property address, and contract or claim number to [email protected] . Thank you--Lucy

view less
Thank you for taking the time to submit a review. We appreciate your feedback and apologize for the frustrating experience you've had through the claim process. We would like to an opportunity to look into the issue for you. To best assist you with your concerns, we ask that you please email us with your full name, phone number, property address, and contract or claim number to
... view more
Arvada Co - CO 03-01-2018
Ronald Neff Arvada Co CO
Posted On 03/01/18
Review No. 123308
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great business to work with. always a top notch Company
# 123308
DigitalCare
03-02-2018
Hi Ronald, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
Post Falls - ID 02-27-2018
Louis M Post Falls ID
Posted On 02/27/18
Review No. 123225
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have yet to have a problem with HWA, the claims are responded to very quickly and I have had a Technician contact me within 24 hours of reporting the problem, all of the Technicians have been very professional and immediate, I would strongly recommend them to everyone.
# 123225
DigitalCare
02-27-2018
Hi Louis, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
Round Rock - TX 02-21-2018
Gary Brain Round Rock TX
Posted On 02/21/18
Review No. 123042
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very prompt claim for heater problem, assigned to Drop Time Heating & Cooling who sent a great technician who solved the problem and fully explained the situation.
# 123042
DigitalCare
02-22-2018
Hi Gary! Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
colville - WA 02-19-2018
andrew barela colville WA
Posted On 02/19/18
Review No. 122940
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
very satisfied. thank you so much
# 122940
DigitalCare
02-21-2018
Hi Andrew! Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
NICHOLASVILLE - KY 02-16-2018
LEO PIERSON NICHOLASVILLE KY
Posted On 02/16/18
Review No. 122880
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
HEAVENLY COMFORT HEATING AND COOLING.

Josh and Paige were very professional and kind. They were able to arrive at my home within 4 hours of filing a claim with the Warranty company! They spent an hour talking with me and educating me on all things HVAC. They broke down all my options with possible costs. Josh showed me how to periodically check my systems and they both gave me awesome, practical advice on avoiding un-necessary maintenance costs in the future. In my case, they completed the same total service for nearly $700 less than a Big name company gave me yesterday! BLESS YOU BOTH, PAIGE and JOSH!!!!!! Leo P.
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HEAVENLY COMFORT HEATING AND COOLING.

Josh and Paige were very professional and kind. They were able to arrive at my home within 4 hours of filing a claim with the Warranty company! They spent an hour talking with me and educating me on all things HVAC. They broke down all my options with possible costs. Josh showed me how to periodically check my systems and they both gave me
... view more
# 122880
DigitalCare
02-16-2018
Hi Leo! Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! Thanks again and have a great day! - Lucy
Philadelphia - PA 02-14-2018
Brian Ziprin Philadelphia PA
Posted On 02/14/18
Review No. 122785
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Recent drywall was done badly. Service provider was angry about getting a parking ticket in my neighborhood and was openly angry and cursing in my home. He scheduled/rescheduled the final visit several times and stood us up repeatedly. Eventually the work got done, but was not done properly. The rough finish should have been flat and ready for primer/paint, but was uneven with visible seams and tool marks. When I requested to have the shoddy work addressed, HWA tried to send the same service provider who botched the work to begin with. When I requested someone else, they informed me there have no other service providers. The damage occurred in October. It’s February and the issue is still not fixed. HWA has worked well for us in the past, but this has been so bad I’m considering whether to renew or not. view less
Recent drywall was done badly. Service provider was angry about getting a parking ticket in my neighborhood and was openly angry and cursing in my home. He scheduled/rescheduled the final visit several times and stood us up repeatedly. Eventually the work got done, but was not done properly. The rough finish should have been flat and ready for primer/paint, but was uneven with visible seams
... view more
# 122785
DigitalCare
02-16-2018
Hi Brian, Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you have had through the claim process and would appreciate an opportunity to look into the issue and/or any other questions and concerns you may still have. If you would, please email us with your full name, phone number, property address, and contract or claim number to [email protected] . Thank you--Lucy view less
Hi Brian, Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you have had through the claim process and would appreciate an opportunity to look into the issue and/or any other questions and concerns you may still have. If you would, please email us with your full name, phone number, property address, and contract or claim number to
... view more
Irving - TX 02-12-2018
Pam Hall Irving TX
Posted On 02/12/18
Review No. 122677
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have used HWA for the past 9 years while filing the claims during our contract period.
Each and every time we have received excellent service from start to finish as all my claims
Have been efficiently handled through the entire process. Home Warranty America makes
It easy to file, makes sure you have the appropriate technical contractors information then
Follows up to insure you have been contacted in a timely manner by the contractor.
The Service provided by each contractor has proved to be professional, knowledgeable
While courteous and extremely pleasant to work with. I am very pleased to have HWA.
Thank you!!!
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I have used HWA for the past 9 years while filing the claims during our contract period.
Each and every time we have received excellent service from start to finish as all my claims
Have been efficiently handled through the entire process. Home Warranty America makes
It easy to file, makes sure you have the appropriate technical contractors information then

... view more
# 122677
DigitalCare
02-13-2018
Hi Pam, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! - Lucy

Murfreesboro - TN 02-10-2018
Jeanne Kraus Murfreesboro TN
Posted On 02/10/18
Review No. 122641
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have had 2 claims in our "new" house. Both were handled quickly and effectively. The technicians were helpful and courteous. I have never had a home warranty before, thinking that I heard more bad things about them than good but so far so good! They have been wonderful.
# 122641
DigitalCare
02-13-2018
Hi Jeanne, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! - Lucy
Kansas City - MO 02-08-2018
Sammie Johnson Kansas City MO
Posted On 02/08/18
Review No. 122580
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have owned our home for 2 1/2 years now and this is one of the smartest things any home owner can purchase. We have used our plan a few times now and it paid for its self with the first claim. Usually with a home purchase it is something that they like to included in the first year. I highly recommend you keep the plan even after your first year, they offer many payment options so if you cant afford the premium all at once they can break it down into smaller monthly payments. HWA is a great company to work with and the customer service reps really care about your claim. Everything has always been handled in a professional and timely manner. Thanks HWA! view less
We have owned our home for 2 1/2 years now and this is one of the smartest things any home owner can purchase. We have used our plan a few times now and it paid for its self with the first claim. Usually with a home purchase it is something that they like to included in the first year. I highly recommend you keep the plan even after your first year, they offer many payment options so if you
... view more
# 122580
DigitalCare
02-13-2018
Hi Sammie, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us with any questions and/or concerns we can help to address. We are here to help! - Lucy
Las vegas - NV 02-06-2018
Jessica Las vegas NV
Posted On 02/06/18
Review No. 122530
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
First time filing a claim and had the worst experience! We moved in to our newly purchased home and after two weeks we had a backup in our drains. I called Home Warranty of America to file a stoppage/ clogg claim which our contract shows as being covered. Technician came out and after working for a while he said it was really clogged and they had to hydro jet the pipe. He said he would need approval from my home warranty to complete services. I looked at my contract which clearly states hydro jetting is covered. Recieved a call from the home warranty right after telling me they will no longer cover the claim because they found wipes in the line. I asked specifically to tell me where in the contract does it say wipes are excluded and they could not answer that question. They want to get your money but will try their very hardest to avoid paying out on claims view less
First time filing a claim and had the worst experience! We moved in to our newly purchased home and after two weeks we had a backup in our drains. I called Home Warranty of America to file a stoppage/ clogg claim which our contract shows as being covered. Technician came out and after working for a while he said it was really clogged and they had to hydro jet the pipe. He said he would need
... view more
# 122530
Scottsdale - AZ 02-06-2018
Marie C Scottsdale AZ
Posted On 02/06/18
Review No. 122498
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been using HWA,on the recommendation of my realtor, since we purchased our home. Right after we moved in our pool pump stopped working. I called HWA and they immediately sent out a technician. My pool pump was replaced within 2 days. We had one of our hot water heaters leak overnight and flooded one side of the house. Called HWA and that day had the water heater replaced. We have had numerous calls on our appliances and HWA never took the least expensive way only to either fix the problem or replace the appliance. I have heard horror stories of other home warranty companies not getting the problem fixed in a timely manner but not HWA. Thank you HWA! view less
I have been using HWA,on the recommendation of my realtor, since we purchased our home. Right after we moved in our pool pump stopped working. I called HWA and they immediately sent out a technician. My pool pump was replaced within 2 days. We had one of our hot water heaters leak overnight and flooded one side of the house. Called HWA and that day had the water heater replaced. We have had
... view more
# 122498
DigitalCare
02-07-2018
Hi Marie, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us for any questions or concerns we can help to address. We are here to help! - Lucy
Yorktown - VA 02-06-2018
A Hernandez Yorktown VA
Posted On 02/06/18
Review No. 122490
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It took a month to get my water heater fixed in the middle of winter. So no hot water from November 16 till December 16!! That’s crazy and because either the companies assigned to me didn’t do the job or they were just bad companies that never answered. Most of the people answering the phones were very nice but this didn’t stop my daughter and I from having to figure out how to take showers etc. I was told I could pay for it out of pocket and get reimbursed later. I didn’t think that’s was a good solution for the warranty company not having adequate service companies or being aware of the customer service and services provided by companies they were handing their trusting customers off to. view less
It took a month to get my water heater fixed in the middle of winter. So no hot water from November 16 till December 16!! That’s crazy and because either the companies assigned to me didn’t do the job or they were just bad companies that never answered. Most of the people answering the phones were very nice but this didn’t stop my daughter and I from having to figure out how to take
... view more
# 122490
DigitalCare
02-07-2018
We're sorry to hear that you've had a poor experience with our claim process and sorry to hear the resolution took longer than expected. If you have any other concerns or questions we can help to address, please feel free to reach out to us at [email protected] . We look forward to helping you! - Lucy
Bastrop - TX 02-02-2018
Sharion McGee Bastrop TX
Posted On 02/02/18
Review No. 122383
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Every one was friendly, helpful and knowledgable. Really glad I purchased the warranty. Being a single woman homeowner, this warranty gives me the security to know I have someone to call that I can trust to get the job done in a timely manner and at a cost that is not outrageous.
# 122383
DigitalCare
02-02-2018
Hi Sharion, Thank you for taking the time to submit a review! We appreciate your feedback and look forward to serving you! Please feel free to reach out to us for any questions or concerns we can help to address. We are here to help! - Lucy
Red Oak - TX 01-25-2018
Debra Wright Red Oak TX
Posted On 01/25/18
Review No. 122064
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had HWA since moving to Texas in 2015 and have had to call for service a few times. They have always taken care of the issues quickly and professionally. Will be signing up for another year!
# 122064
DigitalCare
01-29-2018
Thank you for taking the time to submit a review, Debra! We appreciate your feedback and look forward to serving you! - Lucy
Charlotte - NC 01-24-2018
Marshall C Charlotte NC
Posted On 01/24/18
Review No. 122038
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Used them once to have the AC looked at. Hired a bad AC company. AC not fixed, company wouldn't come out to fix it again because of HWA. Stay away.
# 122038
DigitalCare
01-29-2018
Hi Marshall, We're sorry to hear that you've had a poor experience with our claim process. We would love the opportunity to assist in reviewing the issue for you. Please email the claim number and service address to us at [email protected] . We look forward to helping you! - Lucy
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