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Home Warranty Of America

Home Warranty Plan Details and Reviews for Home Warranty Of America

Home Warranty Of America

Call Now for a Quote
888-979-1242

Rating Timeline
Customer Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.4 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
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PO Box 850 Lincolnshire, Illinois 60069-0850
888-979-1242 $275 - $695
Premium $275 - $695
Deductible $60 - $100
Effective Date of order or the closing date
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 21
Total Reviews 1776
Complaint Resolution Yes
BBB Rating B
Executive Profiles Marc Roth - CEO & President, Eddy Collier - President
No. of Employees 201-500
Headquarters Buffalo Grove, IL
Address PO Box 850 Lincolnshire, Illinois 60069-0850
Alias HWA, Direct Energy Home Warranty of America, Inc.

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-979-1242

Started in 1996, Home Warranty of America has been providing services to customers across the country. The company claims to have built their business with the idea of simplifying the lives of their customers and providing them immediate help during times of need.

The company is headquartered in Illinois and is currently one of the largest sellers of home warranty products.

In addition to home warranty plans, the company also provides sales tools for Real Estate Agents. Client contact program, HWA buttons for your website, informative videos, mobile apps etc are a few of them. They also maintain a 24 x 7 customer service wing.

The company’s website hosts numerous articles, news and maintenance tips that cover topics concerning a homeowner. Contact numbers for their customer service wing can also be obtained from the website. For real estate agents, mobile apps and customer contact programs can be downloaded via their website. You can also link your website to theirs using HWA buttons provided on their website.

The company offers several innovative products which start at $24.95 per month. The products are primarily home warranty plans that are customizable. They vary largely depending on the coverage and the cost of the plan chosen. Their plans are unique as they offer the following features.

  • Cost effective plans starting at $24.95/ month.
  • 24 x 7, 365 days of customer service.
  • No restrictions on age or home model.
  • No mandate on home inspection.
  • Coverage for townhouse and condominium.
  • Nationwide coverage.
  • Various methods of submitting payment.

This company has twice emerged as an award winner in recent Annual Home Warranty awards. With consistently good services, HWA bagged awards in Top Rated Company and Best in Service categories in the years 2014 and 2013, respectively.

For information about the awards, visit Annual Home Warranty Awards page.

Reviews & Ratings

Winter Springs - FL 10-17-2017
Josephine Doyle Winter Springs FL
Posted On 10/17/17
Review No. 117281
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Scheduled two repair claims. 1) hvac (cooling problem) 2) dishwasher water line leak.

Dishwasher repaired within 10 days. Hvac not yet repaired or contacted. Will call to check in it tomorrow.

Dishwasher repair - highly satisfied, professional, courteous repair team. Very pleased.
# 117281
Katy - TX 10-16-2017
Ivan Chacon Katy TX
Posted On 10/16/17
Review No. 117211
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
So dissappointed. Leak from the tub and they cut a hole in my master bedroom roof because it leaked and then didn’t want to cover the roof. Such a scam. Then they didn’t paint the roof after they finally replaced the sheet rock. Horrible company and will never recommend.
# 117211
Alpharetta - GA 10-15-2017
Danielle Millman Alpharetta GA
Posted On 10/15/17
Review No. 117202
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company stole our money. They delayed our claim by telling us to call the vendor, missing paperwork, and closing it. We paid for the warranty plus 4 $100 visits. After they finally admitted their huge mistake (that caused us to live without AC for the hottest months of the summer in GA) they said the claim was covered. They offered to pay us $317 towards a $7000 bill! Save your money- this company is a complete rip off and completely unethical!! view less
This company stole our money. They delayed our claim by telling us to call the vendor, missing paperwork, and closing it. We paid for the warranty plus 4 $100 visits. After they finally admitted their huge mistake (that caused us to live without AC for the hottest months of the summer in GA) they said the claim was covered. They offered to pay us $317 towards a $7000 bill! Save your money-
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# 117202
New Orleans - LA 10-14-2017
Shannon Bush New Orleans LA
Posted On 10/14/17
Review No. 117180
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have not used my home warranty a ton but the last couple times have been awful!!! The vendors are unprofessional AC technicians started arguing in my home, plumber told me HWA doesn't pay him enough to spend time looking for my part so I've been using a hose in my kitchen sink for 3 weeks now! I have a leak that is coming in through my flooring and I have no clue how to stop it the HWA rep tells me I have to wait until Monday for someone to come out....ITS FRIDAY!!!! I will be in a pool by then so now I have to do it myself which they told me they would not reimburse me for...after 5 years with these people I have officially reached my limit!!! I would not recommend this company to my worse enemy. view less
I have not used my home warranty a ton but the last couple times have been awful!!! The vendors are unprofessional AC technicians started arguing in my home, plumber told me HWA doesn't pay him enough to spend time looking for my part so I've been using a hose in my kitchen sink for 3 weeks now! I have a leak that is coming in through my flooring and I have no clue how to stop it the HWA rep
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# 117180
DigitalCare
10-19-2017
I am so sorry to hear that your last couple of claim experiences have been awful, Shannon. I can definitely file a complaint with our vendor selection team. This will be taken into account when renewing the vendors contract. If your claim has yet to be resolved and you would like for us to look into it or if you still have questions or concerns that have not been addressed, please email us at [email protected] and we will happily help you. Sincerely, Logan view less
I am so sorry to hear that your last couple of claim experiences have been awful, Shannon. I can definitely file a complaint with our vendor selection team. This will be taken into account when renewing the vendors contract. If your claim has yet to be resolved and you would like for us to look into it or if you still have questions or concerns that have not been addressed, please email us at
... view more
DigitalCare
10-19-2017
I am so sorry to hear that your last couple of claim experiences have been awful, Shannon. I can definitely file a complaint with our vendor selection team. This will be taken into account when renewing the vendors contract. If your claim has yet to be resolved and you would like for us to look into it or if you still have questions or concerns that have not been addressed, please email us at [email protected] and we will happily help you. Sincerely, Logan view less
I am so sorry to hear that your last couple of claim experiences have been awful, Shannon. I can definitely file a complaint with our vendor selection team. This will be taken into account when renewing the vendors contract. If your claim has yet to be resolved and you would like for us to look into it or if you still have questions or concerns that have not been addressed, please email us at
... view more
Austin - TX 10-13-2017
Kas Austin TX
Posted On 10/13/17
Review No. 117161
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
HWA is just a joke. They work with vendors who you can't find on yelp or google and they provide very crappy service. They fixed my refrigerator and broke within 5 days, I called HWA they say I need to start a new claim and pay $100 to start it. The problem was the vendor had misdiagnosed the issue, but HWA says if it is misdiagnosis, it has to be a new claim. I call the vendor, he says it is too far, I can't come to your place. I will definitely NOT renew view less
HWA is just a joke. They work with vendors who you can't find on yelp or google and they provide very crappy service. They fixed my refrigerator and broke within 5 days, I called HWA they say I need to start a new claim and pay $100 to start it. The problem was the vendor had misdiagnosed the issue, but HWA says if it is misdiagnosis, it has to be a new claim. I call the vendor, he says it is
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# 117161
DigitalCare
10-19-2017
Hi Kas, I apologize for the way your claim has been handled and lack of a resolution to your refrigerator issue. If you would like, I would be happy to submit a complaint regarding your experiences with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, or if the issue has not yet been resolved and you'd like us to look into the claim, please email us at [email protected] and we will be happy to look into this for you. Sincerely, Logan view less
Hi Kas, I apologize for the way your claim has been handled and lack of a resolution to your refrigerator issue. If you would like, I would be happy to submit a complaint regarding your experiences with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, or if the issue has not yet been resolved
... view more
Orlando - FL 10-12-2017
Devin Collins Orlando FL
Posted On 10/12/17
Review No. 117094
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have used my home warranty several times. There hasn’t been a problem yet. All the noise about this company lately isn’t justified in my experiences.
# 117094
DigitalCare
10-19-2017
Hey Devin! Thank you so much for this wonderful review based on your experience with our company! We do strive to make sure you feel like a valued part of HWA. We want to continuously provide you with great service, so please don't hesitate to contact us if you ever have anything we can help out with. I hope you have a wonderful day. - April
Killeen - TX 10-11-2017
Jeffery D Hogan Killeen TX
Posted On 10/11/17
Review No. 117038
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If I could leave 0 stars, I would. It's been nearly 3 weeks with a water leak, and they're trying to deny the claim because fixing the leak would require a "plumbing modification". I asked him to describe a leak fix that doesn't modify the pipe. He failed. The service providers have been OK, but absolutely hamstrung by this terrible company. Glad I paid with a credit card. I'm getting my money back if I don't get the service. Bloody awful, and a complete rip off. view less
If I could leave 0 stars, I would. It's been nearly 3 weeks with a water leak, and they're trying to deny the claim because fixing the leak would require a "plumbing modification". I asked him to describe a leak fix that doesn't modify the pipe. He failed. The service providers have been OK, but absolutely hamstrung by this terrible company. Glad I paid with a credit card. I'm getting my
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# 117038
DigitalCare
10-19-2017
Hi Jeffery, I am happy to hear you have had a good experience with our vendor, however I am sorry about the lack of information provided to you regarding your claim. If you have further questions or concerns that you would like clarification on please reach out to our live chat agents at hwahomewarranty.com, and we will be gladly help you out. Thank you, Logan
Springfield - VA 10-10-2017
Jay Doherty Springfield VA
Posted On 10/10/17
Review No. 117026
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Submitted a service repair request for our refrigerator on 24 Sep. The first company comes out, diagnosis the problem and states they need to order a part. HWA contacts us and states the first tech can't work on a "sealed system" and assign to another company. Can't coordinate schedule with second company so it's assisgned to a third company. They come out, come to the sames diagnosis and also state they need to order the part (4-7 days). HWA calls us a states the company #3 can't work on a "sealed system." Whic begs the question - why did they pick them? Now assigned to 4th company who stated that, if they can find the part (they still need to diagnose the problem (required by HWA)), 5-15 business days for the part to come in. Will HAW pay for expedited shipping? Nope. You are better off putting the monthly fee in a savings account and finding your own repair comopany. I think they just open a phone book and pick a company at random. If you have any problems with the reapir company (which we've had in the past), HWA is useless at resolving it. view less
Submitted a service repair request for our refrigerator on 24 Sep. The first company comes out, diagnosis the problem and states they need to order a part. HWA contacts us and states the first tech can't work on a "sealed system" and assign to another company. Can't coordinate schedule with second company so it's assisgned to a third company. They come out, come to the sames diagnosis and
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# 117026
DigitalCare
10-19-2017
Hi Jay, I apologize for the extended claim process time due to the multiple vendors assigned. The vendors we work with are contracted with HWA and are required to maintain and provide updated licensure and liability insurance. We definitely appreciate you providing the detail you did in explanation of your experience and will be utilizing it to improve our vendor specifications. If you would like further information, or if you have other questions or concerns, please feel free to email us at [email protected] and we will be happy to provide support. view less
Hi Jay, I apologize for the extended claim process time due to the multiple vendors assigned. The vendors we work with are contracted with HWA and are required to maintain and provide updated licensure and liability insurance. We definitely appreciate you providing the detail you did in explanation of your experience and will be utilizing it to improve our vendor specifications. If you would
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Oklahoma - OK 10-09-2017
April Smith Oklahoma OK
Posted On 10/09/17
Review No. 116954
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I gave the overall rating a 4 because, I just had a hot water heater go out. I have the green plus added. For more than 2 years I have been with this company and have read my policies. Nowhere does it say that if I chose to go with the green plus that I would incur more costs. In that case to the tune of $3800!! I was told that HWA would pay half. Even so, if I had known that up front. I may would have decided against that added cost.

I never had any issues with this company they answer in a timely manner. Their cst srv are courteous and patient. Ha, especially when it comes to telling you unforeseen costs. They will not move fwd until you fully understand the costs. In my case. I was told such news because my pipes had to be brought up to code. In all fairness the company that HWA chose was reasonable and I had to pay an additional $120 on top of my ded. At the time I was furious! Now with a cooler head that wasn't to terrible. Again the cst srv rep maintained her professionalism. Speaking of my deductible. Its a bit higher than my parent's who are with another company. view less
I gave the overall rating a 4 because, I just had a hot water heater go out. I have the green plus added. For more than 2 years I have been with this company and have read my policies. Nowhere does it say that if I chose to go with the green plus that I would incur more costs. In that case to the tune of $3800!! I was told that HWA would pay half. Even so, if I had known that up front. I may
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# 116954
DigitalCare
10-19-2017
Hi April. I appreciate the time you took to write this review explaining your experience. I would like to sincerely apologize for any miscommunication or lack of communication you received in regards to your added Green Plus coverage. We definitely value you as a homeowner and customer. Should you have questions or concerns in future, please reach out to us at [email protected] We will be happy to help! -Logan view less
Hi April. I appreciate the time you took to write this review explaining your experience. I would like to sincerely apologize for any miscommunication or lack of communication you received in regards to your added Green Plus coverage. We definitely value you as a homeowner and customer. Should you have questions or concerns in future, please reach out to us at [email protected]
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orlando - FL 10-09-2017
Ralph Fandetta orlando FL
Posted On 10/09/17
Review No. 116953
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very pleased with my first experience with Home Warranty of America had a garage door issue customer service rep at HWA was excellent and very professional very knowledgeable on the problem claim was dispatached immediately and heard from the contractor immediately the service man was there within a day and was prompt and very professional and courteous and fixed the issue immediately! Thank you HWA for making my first experience a good one! Keep up the good work! view less
Very pleased with my first experience with Home Warranty of America had a garage door issue customer service rep at HWA was excellent and very professional very knowledgeable on the problem claim was dispatached immediately and heard from the contractor immediately the service man was there within a day and was prompt and very professional and courteous and fixed the issue immediately! Thank
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# 116953
DigitalCare
10-19-2017
Thank you so much for the encouraging words Ralph! We are working diligently to improve our processes to ensure we are keeping up with your expectations. Please feel free to reach out to our online chat team should you ever need our assistance. Thanks and have a great week! -April
Indianola - IA 10-07-2017
Adam Sholes Indianola IA
Posted On 10/07/17
Review No. 116920
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am on my second claim with HWA and I’d have to say I am disappointed in their service. My first claim for my dishwasher took 5 weeks and numerous calls to get them to offer me an equivalent/similar machine. The dishwasher that was installed in my house that failed had some bells and whistles, and all they offered was a base unit as a replacement. HWA’s contract states that “replacements will be of similar of equivalent quality and efficiency to those being replaced”. I don’t think asking for a dishwasher the has the same features of the one that failed is considered an upgrade, but they considered it an upgrade. 5 weeks of numerous phone calls and getting my realtor involved, they finally agreed. It shouldn’t be this hard.
It has been three weeks since my second claim has been submitted. My freezer on my refrigerator has been leaking water onto the floor. The first contractor never showed in a week and a half. The second contractor came out and while trying to diagnose my issue, found a melted hole next to the evaporator in the freezer. Now the main issue was the drain was froze over, but seeing the melted hole in the liner, obviously from the defroster getting to hot, he was not comfortable doing the repair because the fridge is a liability and safety hazard. Fridge was currently running okay, but not knowing the exact cause he recommended replacing the fridge because this may be an intermittent issue, he does not want the liability of it. He called HWA to let them know this and without him telling them what part was bad, they will not approve anything.
Now, this was a contractor that HWA hired, and you would think that if their contractor stated this fridge was a liability, HWA would approve a replacement. No, HWA wants to send another contractor out, number 3, for a second opinion.
Claim was submitted on Sept. 15th and I’m still waiting……...........
view less
I am on my second claim with HWA and I’d have to say I am disappointed in their service. My first claim for my dishwasher took 5 weeks and numerous calls to get them to offer me an equivalent/similar machine. The dishwasher that was installed in my house that failed had some bells and whistles, and all they offered was a base unit as a replacement. HWA’s contract states that
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# 116920
DigitalCare
10-19-2017
Hi Adam, I apologize for the numerous difficulties you have endured with your claims. Please don't hesitate to contact us at [email protected] with your full name, current telephone number, full service address, and claim number if your issue has not yet been resolved. We are glad to help. Have a wonderful day! - Logan
Crystal Lake - IL 10-04-2017
Nancy Crystal Lake IL
Posted On 10/04/17
Review No. 116816
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
When I tried to send my bad review it rejected it twice. I had a bad experience with a customer service rep. When I heard on TV how bad Home Warranty was, I just needed some answers. I looked up reviews and they werent very comforting aout being insured with this comapny. Thats alot a money to pay a year and not have your products replaced because they said its old and just wear from being old. Not very good reviews.My friend airconditioing unit wasnt replaced because they told her it was 23 years old even though she had coverage. Why pay for coverage when they wont cover you products. Your customer service stinks. view less
When I tried to send my bad review it rejected it twice. I had a bad experience with a customer service rep. When I heard on TV how bad Home Warranty was, I just needed some answers. I looked up reviews and they werent very comforting aout being insured with this comapny. Thats alot a money to pay a year and not have your products replaced because they said its old and just wear from being
... view more
# 116816
DigitalCare
10-19-2017
Hi Nancy, I am sorry to hear you had trouble submitting your review and for the customer service you received. You are definitely a valued customer and we want to make sure any questions you have are promptly addressed. Please send your questions to [email protected] or you can utilize the online chat feature at www.hwahomewarranty.com. We look forward to helping! -Logan
Corpus Christi - TX 10-04-2017
Randall lopez Corpus Christi TX
Posted On 10/04/17
Review No. 116811
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don’t let HWA use (T&J Heating and Air Conditioning)
For the Corpus Christi Tx. Area !!!
Very poor service it took 5days for them to fix it in 5min
# 116811
DigitalCare
10-19-2017
Hey Randall, I apologize for how your claim was handled. If you would like, I would be happy to submit a complaint regarding your experiences with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, or if the issue has not yet been resolved and you'd like us to look into the claim, feel free to email us at [email protected] and we will be happy to assist. Thank you, Logan view less
Hey Randall, I apologize for how your claim was handled. If you would like, I would be happy to submit a complaint regarding your experiences with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, or if the issue has not yet been resolved and you'd like us to look into the claim, feel free to
... view more
Corpus Christi - TX 10-04-2017
Randall lopez Corpus Christi TX
Posted On 10/04/17
Review No. 116810
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don’t let HWA use (T&J Heating and Air Conditioning)
For the Corpus Christi Tx. Area !!!
Very poor service it took 5days for them to fix it in 5min
# 116810
Indianapolis - IN 10-01-2017
Patrice Indianapolis IN
Posted On 10/01/17
Review No. 116719
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very easy to make a claim and technicians were very nice and professional.
# 116719
DigitalCare
10-19-2017
Hello Patrice! Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider, and to give you a little peace of mind when it comes to your surprise home repairs. Please don't hesitate to contact us if you ever have to file another claim or just have general questions. We are always happy to be here for you when you need us. Have a wonderful day! -Logan view less
Hello Patrice! Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider, and to give you a little peace of mind when it comes to your surprise home repairs. Please don't hesitate to contact us if you ever have to file another claim or just have general questions. We are always happy to be here for you when you need us. Have a
... view more
Hudson - WI 09-30-2017
C Mart Hudson WI
Posted On 09/30/17
Review No. 116698
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worthless "diamond" warranty.
Freon isn't covered to any useful extent. Garage door "system" does not include springs, cable, etc.
RUDE customer service reps.
Don't waste your money!!
# 116698
DigitalCare
10-19-2017
Hi C. Mart, I would like to apologize for the customer service that you received and for any miscommunication regarding the warranty coverage. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com, and we will be happy to assist. Sincerely, Logan
Sterrett - AL 09-29-2017
Jim Sansom Sterrett AL
Posted On 09/29/17
Review No. 116647
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have used my service 4 times in the last 3 years and I have always had excellent customer service. They have sent out honest and knowledgeable service repairmen.
# 116647
DigitalCare
10-19-2017
Hi Jim. I am very happy to hear about your experience with our vendors and customer service. Please don't hesitate to contact us if you ever need to file another claim or with any questions. Thank you for being a loyal customer! - Logan
Spring - TX 09-29-2017
Dario Allejandro Estrada Spring TX
Posted On 09/29/17
Review No. 116634
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Please; do not use Home Warranty of America; this company is nothing but a scam; this is my experience; my microwave broke; paid the $75 service call; technician recommended replacement of the unit. after lots of time trying to get HWA to pay a fair price for the microwave I basically had to agree to a check pay out for an amount not even close to the value of the microwave; then they said they would mail the check between 7 to 8 weeks; I have been waiting for over 3 months and nothing yet; I just got off the phone with them today and they said that the check was never sent and that I needed to wait an additional 3 to 5 weeks. they didn't even care and never will....this message is mainly for the end user; please do not use them; you will be very disappointed. view less
Please; do not use Home Warranty of America; this company is nothing but a scam; this is my experience; my microwave broke; paid the $75 service call; technician recommended replacement of the unit. after lots of time trying to get HWA to pay a fair price for the microwave I basically had to agree to a check pay out for an amount not even close to the value of the microwave; then they said
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# 116634
DigitalCare
10-19-2017
Hello Dario, I apologize for the claim experience and the time you have had to wait for the buyout check to arrive. Please contact our live chat agents at hwahomewarranty.com if your check has not yet arrived, and we will be happy to assist. Have a great day! -Logan
Saratoga Springs - UT 09-27-2017
James Hill Saratoga Springs UT
Posted On 09/27/17
Review No. 116573
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible company. They send out an unqualified technician who does a half ass job and then deny your claim based off of it. I had a second opinion done which completely negated the first technician but yet they already denied the claim and won't touch it. Fradulent company that I would never suggest anyone spending a dime with
# 116573
DigitalCare
10-18-2017
Hi James,

I am sorry to hear about the negative process you went through with this claim. Please contact us at [email protected] with your full name, full service address, current phone number, and claim number in order for us to look into this for you. Thank you and have a great day! -Logan

mckinney - TX 09-27-2017
cindi denton mckinney TX
Posted On 09/27/17
Review No. 116545
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had HWA for 7 years. It doesn't always cover everything but it is a huge help, certainly worth having.
# 116545
DigitalCare
10-18-2017
Hello Cindi, I am so happy to hear that we have been able to help with your out of pocket expenses. I'd like to thank you for your loyalty and for taking the time to let us know how we are doing. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to us at [email protected] with any questions you may have or more feedback for us. With Much Appreciation, Logan view less
Hello Cindi, I am so happy to hear that we have been able to help with your out of pocket expenses. I'd like to thank you for your loyalty and for taking the time to let us know how we are doing. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to us at
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Broken Arrow - OK 09-25-2017
Martha L Wheeler Broken Arrow OK
Posted On 09/25/17
Review No. 116458
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been super pleased with HWA I've had several requests for service and they have sent companies out that are professional and friendly and get the job done the first time. I will renew my contract every year. Thank You for being an awesome company.
# 116458
Broken Arrow - OK 09-25-2017
Martha L Wheeler Broken Arrow OK
Posted On 09/25/17
Review No. 116457
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been super pleased with HWA I've had several requests for service and they have sent companies out that are professional and friendly and get the job done the first time. I will renew my contract every year. Thank You for being an awesome company.
# 116457
DigitalCare
10-18-2017
Thank you for being an awesome customer Martha! We appreciate you taking the time to rate and review us. If you haven't already you should check out our live chat feature from within your online account! Best Wishes, -Logan
Murfreesboro - TN 09-22-2017
Marquita Murfreesboro TN
Posted On 09/22/17
Review No. 116384
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I,had Javier as a customer representative he was wonderful. He worked on my claim until I was satisfied. He definitely went above and beyond. Great job Javier...he need a raise for that..
# 116384
DigitalCare
10-18-2017
Hi Marquita! Thank you very much for sharing your customer service experience with us! I will be sure to get this to Javier and his Manager. I hope you have a wonderful week, - Logan
Houston - TX 09-21-2017
David R Houston TX
Posted On 09/21/17
Review No. 116369
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It's day 9 without a/c in Houston. 91 degree's today. 8 phone calls, 3 supervisors and a rep "from the presidents office" that loves to hear himself talk. All have stated differing stages of the 'repair approval' process, emails to the authorization department and without continuity or satisfaction

For some reason this company doesn't speak with each other -- its only emails.

I got fed up on day 8 and finally asked for a buyout number, which was given to me at 1/3 of the $ amount to repair the system. Now mind you, this is after the arrogant presidents office rep rudely stated, outside of the language of the contract, "that part does not have a seer rating, so its compatible with the old system with modifications". These modifications that he is speaking of will cost ME $818.

Now how that? The contract states, 'units below SEER standard, and/or R-22 equipment and when HWA is unable to facilitate a repair at the current SEER or R22 equipment, repair or replacement will be performed with SEER/R410A equipment. I'm pretty smart but I read it twice to make sure, that statement clearly says they have to replace it if its the old R22 equipment. Not rocket science...

I guess after reading the other complaints about a/c repairs, I shouldn't be surprised that HWA is not complying to their own contract and expecting me to pay the lions share for the repair....

Customer service provides not service and Mr. rep of the president is probably being told to not approve any a/c repairs because of cost, or should I say, loss of income to the owners.

I feel that I have been mislead, delayed, cheated and lied to by this company and my a/c is still in disrepair. The approved vendor sent me a bid to replace the whole unit a cost of +$9,000 dollars. And the company wants me to agree to a buyout of $881.50. What a rip off!!

I am not sure how they sleep at night. Their parents must be so proud. view less
It's day 9 without a/c in Houston. 91 degree's today. 8 phone calls, 3 supervisors and a rep "from the presidents office" that loves to hear himself talk. All have stated differing stages of the 'repair approval' process, emails to the authorization department and without continuity or satisfaction

For some reason this company doesn't speak with each other -- its only emails.
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# 116369
DigitalCare
10-18-2017
Hi David. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. The 13 SEER/R-410 A Modification is if you currently have a 13 SEER model of heating/cooling system and it goes out we will cover the modifications for the broken items to upgrade the unit to run on R-410 A refrigerant. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to email us at [email protected] and we will be happy to assist. Thank you, Logan view less
Hi David. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. The 13 SEER/R-410 A Modification is if you currently have a 13 SEER model of heating/cooling system and it goes out we will cover the modifications for the broken items to upgrade the unit to run on R-410 A
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Leander - TX 09-20-2017
Fred crecelius Leander TX
Posted On 09/20/17
Review No. 116321
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Best customer service I’ve experienced in decades. Look no further if you’re in the search for a professional home warranty service organization. There are none better from which to choose.
# 116321
DigitalCare
10-18-2017
Thank you Fred for the excellent review! We certainly strive to provide exceptional service and it is always wonderful to hear back from our Homeowners. Please don't hesitate to reach out to us via email at [email protected] or live chat from within your online account if we can assist with any of your future claims. All the Best, Logan

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