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HomeServe USA

Home Warranty Plan Details and Reviews for HomeServe USA

HomeServe USA

Call Now for a Quote
888-351-0908

Rating Timeline
Customer Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating3.1 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
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601 Merritt 7 Fl 6 Norwalk, CT 06851-1091 AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, ID, KS, KY, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, WA
888-351-0908 $239-$379
Premium $239-$379
Deductible $0
Effective After 30 days
NHSCA Membership No
Coverage Area Selected States Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Idaho, Kansas, Kentucky, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Washington
Years In Business 14
Total Reviews 3
Complaint Resolution No
BBB Rating A+
Executive Profiles Thomas J. Rusin - , Chief Executive Officer Myles Meehan - , Senior Vice President Rachael Barrow - , Compliance Manager Michael Fahey - , Deputy General Counsel -
No. of Employees 501 - 1000
Headquarters Norwalk, CT
Address 601 Merritt 7 Fl 6 Norwalk, CT 06851-1091
Alias Home Emergency Insurance Solutions HomeServe USA Repair Management Corp. HomeServe HomeServe USA Repair Management (Florida) Corp. HomeServe USA Energy Services HomeServe USA Energy Services (New England) Home Serve Utility Service Partners Service Line Warranties of America Service Line Warranties of Canada

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-351-0908

HomeServe USA consider themselves as independent providers of emergency repair solutions. Though the company was originally founded in 1993 as HomeServe in the United Kingdom, it began expanding and subsequently opened branches in France, Spain and North America.

For over 10 years, HomeServe USA has been providing home warranties to over 1.5 million homeowners in the USA and Canada. The company claims that they are dedicated to being a customer-focused company that operates with the best possible service in the industry. The company is headquartered in Norwalk, Connecticut

Apart from the numerous repair service plans offered by the company, HomeServe USA also has a 24/7 customer hotline which will cater to customer requests in a timely and friendly manner. The company maintains a network of service technicians who will be dispatched to customer’s home as soon as a complaint is processed. The company also provides a one-year guarantee on all repairs they perform.

HomeServe USA hosts a well maintained website that provides every online service required by their customers. Visitors can gather information about the company’s history, their repair plans, purchase and renew plans and even place service requests online.

Repair plans are the primary products that HomeServe USA offers to their customers. They have around 9 plans under 3 different categories which are plumbing, electrical and heating & cooling.

Under plumbing repairs, the plans are Exterior Water Supply Line, Exterior Sewage/ Septic Line and Interior Plumbing and Drainage. In this category, monthly prices  start from as low as $10.

Under electrical repairs, HomeServe offers Interior Electrical wiring and Exterior Electrical wiring plans. Both plans start at prices as low as $6 per month.

In the heating and cooling category, plans offered are Water Heater, Cooling System, Heating System and Interior Gas lines. Prices of these plans start from $ 11 per mont

Reviews & Ratings

Bridgeport - CT 07-18-2017
Anne Cheevers Bridgeport CT
Posted On 07/18/17
Review No. 112830
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I've had these folks for over 10 years and they have saved me, literally, thousands of dollars. I had another company previously and I was always getting "surprised" by things that weren't covered. Not so with Homeserve.
# 112830
Cleveland - OH 10-07-2016
Michelle Fox Cleveland OH
Posted On 10/07/16
Review No. 106350
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst customer service that I have ever experienced. First if you try to call you are on hold over 45 min to an hour. The contractors they use are the worst ones out in the field. This is why they agree to sign up with homeserve because their business is so bad. They will find every possible reason not to cover the repair. BEWARE THIS IS A RIPOFF !!!!
# 106350
Palm Springs - CA 05-07-2015
Peter McGugan Palm Springs CA
Posted On 05/07/15
Review No. 87060
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Poor customer services at every level.

Tricky and volatile technician sent out to repair fridge. Put their HUGE service sticker on my fridge door and then didn't repair the problem saying it didn't need repairing.

Really bad experience
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# 87060

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