Platinum Home Warranty

Home Warranty Plan Details and Reviews for Platinum Home Warranty

Platinum Home Warranty

Call Now for a Quote
888-351-0908

Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.2 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
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16211 N Scottsdale Rd Suite A6A-478 Scottsdale, AZ 85254 AZ
888-351-0908 $450 - $700
Premium $450 - $700
Deductible $60
Effective 30 days
NHSCA Membership No
Coverage Area Selected States Arizona
Years In Business 6
Total Reviews 29
Complaint Resolution No
BBB Rating A+
Executive Profiles Matthew D. Widdows - , Member Brooke Hoyt - , Vice President of Operations Colleen Widdows - , Member -
No. of Employees 11-50
Headquarters Scottsdale, AZ
Address 16211 N Scottsdale Rd Suite A6A-478 Scottsdale, AZ 85254
Alias Platinum Home Protection, LLC

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-351-0908

Platinum Home Warranty (PHW) is a young and upcoming home warranty company that came into being in 2011. Headquartered in Arizona, the company currently caters to the warranty needs of Scottsdale and Arizona homeowners alone.

PHW states that they have a host of plans that suit the needs of homeowners and realtors alike. They also take pride in the quality of their service and timeliness.

PHW claims that the services they offer are best in the industry and that they are the only company to offer 24 hours emergency response time guarantee. Backed by local PHW technicians, the company strives to provide top quality service to their customers who are constantly troubled by the extremes of the Arizona climate. Additional perks like free annual HVAC check-ups, 90 day warranty on all parts, etc makes the company a favorite among Arizona residents.

The company also hosts a well maintain website that provides online services to their customers. Users can make warranty purchases online, place service requests and obtain an emergency contact number from their website. Homeowners can also read about maintenance tips and other informative topics on their site.
 

Warranty solutions are the primary products that PHW has to offer. PHW has seller’s home warranty in 4 variants. Their details and annual pricing are as follows.


  • Basic           $305 (least coverage)

  • Complete   $450

  • Premium   $550

  • Ultimate     $700 (maximum coverage)

Although the plan is referred to as a Seller’s plan. PHW assures that any of these plans will fit a homeowner/ realtor equally well. All plans can be further customized by increasing the coverage by purchasing additional items from a select list of add-ons. Yet another attractive feature of PHW plans is that each warranty holder gets a free heating and A/C check once in a year. 

Reviews & Ratings

Peoria - AZ 08-22-2017
Rick Effinger Peoria AZ
Posted On 08/22/17
Review No. 115042
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Long time customer as reflected by the premium. Locked in pricing is a nice feature. Love they have their own AC serviceman and always timely when we have needed AC service. Free yearly checkups are very nice and have treated us fair on the one or two occasions that an issue arose. Couldn't recommend a better Home Warranty Company in Arizona.
# 115042
Surprise - AZ 08-09-2017
Michele Surprise AZ
Posted On 08/09/17
Review No. 114174
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating

After just moving into my new condo, I had to call Platinum Home Warranty for two separate issues. They were very easy to work with and repair men were dispatched very quickly resolving my problems quickly.
# 114174
Scottsdale - AZ 08-01-2017
Heather Renshaw Scottsdale AZ
Posted On 08/01/17
Review No. 113702
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had my spout to my shower break off while the water was on and it started flooding the bathroom. I had to shut my water off and called Platinum Home Warranty. They sent Rocky out to fix the issue the same day and he was AMAZING. So helpful and knowledgeable. I would definitely recommend him to anyone.
# 113702
Phoenix - AZ 08-01-2017
Garrett Hunt Phoenix AZ
Posted On 08/01/17
Review No. 113701
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They helped me get my AC and Washing Machine fixed in under 24 hrs. Anyone living in Phoenix knows how crucial that is. Thank you so much for the help!
# 113701
Scottsdale - AZ 07-31-2017
RB Scottsdale AZ
Posted On 07/31/17
Review No. 113624
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We got back from vacation and our ac went out so I called Platinum HW at 5:30 pm and she told me they would be out the next day (because we had another unit that was working) with a weekend rate (only $35 more) or I could wait till Monday for regular rate. I preferred them to come out the next day. She explained to me that if they didn't have the part, that most stores were closed and they would be back on Monday. I took the chance that they could fix it the next day. The repairman arrived early and he fixed it quickly. He was very pleasant, explained everything and took the time to talk to my husband about other air circulation concerns related to the house. I have never been so pleased with the prompt and courteous service we received. I highly recommend this company. We were previously with American Home Shield and they were the worst! This is my 2nd repair with Platinum HW and both have been quick and easy. view less
We got back from vacation and our ac went out so I called Platinum HW at 5:30 pm and she told me they would be out the next day (because we had another unit that was working) with a weekend rate (only $35 more) or I could wait till Monday for regular rate. I preferred them to come out the next day. She explained to me that if they didn't have the part, that most stores were closed and they
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# 113624
Sun City - AZ 07-30-2017
Russell Keener Sun City AZ
Posted On 07/30/17
Review No. 113607
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Excellent customer service reps. They called back and set up my appointment for a/c repair late oh Thursday night. The repair person was very quick at finding the issue and fixing it. Karen and I appreciate the prompt attention to detail.
# 113607
Phoenix - AZ 07-28-2017
Nathan Sonoskey Phoenix AZ
Posted On 07/28/17
Review No. 113559
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I bought a Platinum Home Warranty after buying a new home in Phoenix. Their service was prompt (one time they came on an emergency plumbing call on a Saturday) and they fixed the items for a flat service fee. I'd recommend them for someone looking for a solid, local Home Warranty company.
# 113559
Scottsdale - AZ 07-28-2017
Jeff Evert Scottsdale AZ
Posted On 07/28/17
Review No. 113532
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great company, I have used Platinum Home warranty for 3 years now & have renewed my warranty every year. They are prompt & do a good job. I have used other home warranty companies before & platinum is the most honest & dependable one.
# 113532
Scottsdale - AZ 07-25-2017
Amy Friend Scottsdale AZ
Posted On 07/25/17
Review No. 113383
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had my home warranty with Platinum for about 3 years now and I could not be happier with the prompt customer service. They have fixed my disposal, my oven, my ice maker, my washer and my water heater! Owning a home, for the first time, I have appreciated the home maintenance tips that they have shared. And, they always follow up with a phone call to make sure I'm happy. I have no doubt that the cost of the annual premium has been worth it! I can be rest assured that I won't be faced with an expense that I can't afford. Thank you Platinum Home Warranty! view less
I have had my home warranty with Platinum for about 3 years now and I could not be happier with the prompt customer service. They have fixed my disposal, my oven, my ice maker, my washer and my water heater! Owning a home, for the first time, I have appreciated the home maintenance tips that they have shared. And, they always follow up with a phone call to make sure I'm happy. I have no doubt
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# 113383
Tempe - AZ 07-25-2017
Sally Robertson Tempe AZ
Posted On 07/25/17
Review No. 113360
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This is the first home warranty we have had in 10 years, but as we had bought a new house we wanted to know we are covered for repairs to things in the house so there are no surprises in the first year. Within a few weeks of moving in, the AC broke down - Platinum were able to send out a tech quickly, he came on time, was professional, and efficiently fixed the problem. Customer service were great in setting everything up - friendly, courteous and efficient. So far, a very positive experience!!!! view less
This is the first home warranty we have had in 10 years, but as we had bought a new house we wanted to know we are covered for repairs to things in the house so there are no surprises in the first year. Within a few weeks of moving in, the AC broke down - Platinum were able to send out a tech quickly, he came on time, was professional, and efficiently fixed the problem. Customer service were
... view more
# 113360
Glendale - AZ 07-22-2017
Bill Blackbur Glendale AZ
Posted On 07/22/17
Review No. 113104
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The air conditioner quit working at my home, located at W. Wikieup Lane, Glendale, AZ. My tenant and I started calling Platinum home warranty company but they failed to answer their phones over the weekend of July 8 and 9, I was unable to report the malfunction of my heat pump. On Monday, July 10, they finally answered and told me I was wrong and that they answered the phone all weekend. A few hours later they called me back and stated they were wrong and that their phones had been down all weekend. By then, I had already called an AC contractor, who advised me that the Heat Pump could not be repaired, so I ordered a new one and agreed to pay over $7,735. I advised Platinum Home Warranty that they were in breach of contract. I had no option but to send my tenants to a hotel and hire a contractor to install a new unit. I expected Platinum Home Warranty to reimburse me for the full amount of the invoice. Since then, they have refused to return my calls. I want them to reimburse me in full for the cost of the heat pump and 4 days of the tenant's hotel expenses. view less
The air conditioner quit working at my home, located at W. Wikieup Lane, Glendale, AZ. My tenant and I started calling Platinum home warranty company but they failed to answer their phones over the weekend of July 8 and 9, I was unable to report the malfunction of my heat pump. On Monday, July 10, they finally answered and told me I was wrong and that they answered the phone all weekend. A few
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# 113104
Peoria - AZ 07-19-2017
Jack Tobey Peoria AZ
Posted On 07/19/17
Review No. 112941
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Have been with this company for over 10 years. Have always received great service. Technicians could not be more friendly or knowledgeable. Highly recommend this company. Would never use anyone else.
# 112941
Litchfiled Park - AZ 07-18-2017
Ken Alexander Litchfiled Park AZ
Posted On 07/18/17
Review No. 112838
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
On July 9th, I came home to house that was over 90’ inside. My AC had stopped working. Being a Saturday, I didn’t expect to get an answer. The message gave me an option for emergency service, and a person answered my call. I provided the requested information and was told to expect a call within 2 hours. The call came and I was scheduled for service on Sunday morning. The technician arrived and went straight to work. In just a little over 2 hours, my AC was working again. Everyone was very courteous and professional. I will certainly renew my plan with Platinum Home Warranty. view less
On July 9th, I came home to house that was over 90’ inside. My AC had stopped working. Being a Saturday, I didn’t expect to get an answer. The message gave me an option for emergency service, and a person answered my call. I provided the requested information and was told to expect a call within 2 hours. The call came and I was scheduled for service on Sunday morning. The technician
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# 112838
CHandler - AZ 07-18-2017
Kendra CHandler AZ
Posted On 07/18/17
Review No. 112811
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service provided was excellent! The service center scheduled the appointment quickly. The service technician was prompt and worked efficiently. He was also very polite and explained what he did to fix the problems.
# 112811
Tempe - AZ 07-18-2017
Brenda Halberstadt Tempe AZ
Posted On 07/18/17
Review No. 112809
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
If you want professional and courteous service people, Platinum Home Warranty is the company to go with. Good customer service, good follow through. I have used Platinum Home Warranty for over 3 years and will continue to use them. They never dissapoint.
# 112809
Phoenix - AZ 07-17-2017
Sheri Robertson Phoenix AZ
Posted On 07/17/17
Review No. 112747
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I'm so glad I decided to get a home warranty when I purchased my home. My A/C went out in the midst of a triple-digit heat week and Platinum had David out within hours to determine the problem and have us back up and cooling down for the small service call charge. Phew! David was professional and helpful. He talked me through some recommendations to keep everything running efficiently and minimize the need for repairs, which I really appreciated. Overall, I am very pleased with Platinum and the great service they've provided thus far! view less
I'm so glad I decided to get a home warranty when I purchased my home. My A/C went out in the midst of a triple-digit heat week and Platinum had David out within hours to determine the problem and have us back up and cooling down for the small service call charge. Phew! David was professional and helpful. He talked me through some recommendations to keep everything running efficiently and
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# 112747
Gilbert - AZ 07-15-2017
Heather Gilbert AZ
Posted On 07/15/17
Review No. 112595
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Great plan for the money. Never had a home warranty before and so glad I do now. Every homeowner should have a warranty and this is a great company to work with.
# 112595
Scottsdale - AZ 07-15-2017
Marcos Scottsdale AZ
Posted On 07/15/17
Review No. 112570
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Platinum has been pretty good in the 1+ year I've had them since I bought my house. I've had to make 3 calls so far and they've always sent someone within 24/48 hours with no issues. I just renewed my policy and I'll probably keep them around.
# 112570
Goodyear - AZ 07-14-2017
Keith Hairston Goodyear AZ
Posted On 07/14/17
Review No. 112569
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great Experience! The first night in my home noticed that the air conditioner didn't work for my downstairs. At that time it was 117 degrees in Arizona and 90 degrees in my house. Contacted Platinum Home Warranty frantically and they had a representative out the next day that solved the problem instantly. Thank God! Great Service and very helpful technicians.
# 112569
Scottsdale - AZ 07-14-2017
Karen K Scottsdale AZ
Posted On 07/14/17
Review No. 112550
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Platinum Home Warranty gave us quick, Professional service when our Air conditioner went down in the middle of a Heat Wave. I was pleasantly surprised and relieved at how quickly they came out. Our unit was 24 years old so we knew that a new one was due. They did try to fix it first to see if they could get a little more time out of it. The gentleman that came out was professional, friendly, and cleaned up after all his work. Highly recommend them! view less
Platinum Home Warranty gave us quick, Professional service when our Air conditioner went down in the middle of a Heat Wave. I was pleasantly surprised and relieved at how quickly they came out. Our unit was 24 years old so we knew that a new one was due. They did try to fix it first to see if they could get a little more time out of it. The gentleman that came out was professional,
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# 112550
Scottsdale - AZ 07-14-2017
Karen Scottsdale AZ
Posted On 07/14/17
Review No. 112519
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Platinum Home Warranty gave us quick, professional service when our Air Condition went down in the middle of the Summer! I was pleasantly surprised (and relieved) at how quickly they came out.
Our unit was 24 years old so we knew a new one was due. They did try to fix it first to see if they could get a little more time out of it. The gentleman that came out was professional, friendly and cleaned up after all his work. view less
Platinum Home Warranty gave us quick, professional service when our Air Condition went down in the middle of the Summer! I was pleasantly surprised (and relieved) at how quickly they came out.
Our unit was 24 years old so we knew a new one was due. They did try to fix it first to see if they could get a little more time out of it. The gentleman that came out was professional,
... view more
# 112519
Glendale - AZ 07-13-2017
Justin T Glendale AZ
Posted On 07/13/17
Review No. 112504
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My AC went out in the summertime here in phoenix when it was well over 110+ degrees. I can't thank platinum home warranty enough for fixing it as fast as they did, thanks again!
# 112504
Glendale - AZ 11-16-2016
David Padgett Glendale AZ
Posted On 11/16/16
Review No. 107127
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
*******STAY AWAY FROM THIS COMPANY *******

i called them out to check my AC system due to it shutting down due to error faults on my thermostat. After 7 service calls, 5 different service techs, and 2 replaced parts. They suggest replacing my thermostat with a different thermostat that is not comparable to the existing thermostat. The replacement was non programmable and very basic. If I wanted a thermostat that did the same functions it was going to cost me $288-$390 out of pocket. When I questioned why i would have to pay out of pocket.....or why they wouldn't just replace the thermostat with the exact thermostat that was in my house.......I was told that they're not required by contract to replace parts with comparable parts or like items and only use "builder grade" replacement parts....and since my thermostat was an upgrade that it wasn't covered. When I looked into the compatibility of their recommended thermostat and my heat pump I found out that the only thermostat that would operate my AC system was the thermostat that was currently installed. I passed on this info from the manufacturer and also included two gentlemen contact information so Platinum could verify and confirm my findings. I also found out that Platinum was not an authorized licensed service provider for Carrier AC systems!!!! I requested at this point to have Platinum pay to have a licensed AC company diagnose and repair my system. They refused and insisted that their suggested thermostat would work. The stated that they were done debating this issue with me and said they were preparing a settlement check for the amount of the suggested thermostat ($230). I have since contacted the BBB and have filed a complaint . THIS COMPANY IS HAPPY TO TAKE YOUR MONEY, BUT FAILS TO PROVIDE CUSTOMER SERVICE. THEY DANCE AROUND THE LOOP HOLES IN THE WARRANTY LIMITATIONS. HOPEFULLY I CAN SAVE SOMEONE THE HASSLE OF DEALING WITH THIS COMPANY. I'M VERY DISAPPOINTED WITH THEIR CUSTOMER SERVICE AND THEIR BRASH TACTICS TO EVADE REPLACING DAMAGED OR BROKEN PARTS. view less
*******STAY AWAY FROM THIS COMPANY *******

i called them out to check my AC system due to it shutting down due to error faults on my thermostat. After 7 service calls, 5 different service techs, and 2 replaced parts. They suggest replacing my thermostat with a different thermostat that is not comparable to the existing thermostat. The replacement was non programmable and
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# 107127
Sun City West - AZ 10-20-2016
Penny T. Sun City West AZ
Posted On 10/20/16
Review No. 106643
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They are not honest. They fraud you out of a claim. They are one of the worst companies to deal with. We paid our $60.00 and they still keep sending the bill even though we have proof of payment. They came out 11 times (not by our choice) to fix something they were even told by one of their repair companies that the problem CANNOT be fixed. They insisted to come out and try 7 more times!. Then they didn't honor the policy to pay for a new product. view less
They are not honest. They fraud you out of a claim. They are one of the worst companies to deal with. We paid our $60.00 and they still keep sending the bill even though we have proof of payment. They came out 11 times (not by our choice) to fix something they were even told by one of their repair companies that the problem CANNOT be fixed. They insisted to come out and try 7 more times!. Then
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# 106643
Phoenix - AZ 08-30-2016
Michael S Phoenix AZ
Posted On 08/30/16
Review No. 105473
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Fridge went out Saturday morning called platinum left a message; they called back and told me my deductable doubles if they come out on a weekend from $60 to $120. Food already spoiled so might as well wait till Monday. Monday we set an appointment for 3:00-5:00 pm they come out, the repair tech is a nice guy but clearly not a experienced appliance repair tech, pulls main board, check to see if they have one local warehouse, Yes the parts in town and available, He says hopefully they can get the part installed Wednesday…Tuesday morning they call and say they don’t cover my GE Monogram fridge, that is a high end luxury fridge, she says it’s in the small print. So now it’s been 4 days and I am back to square one, with no fridge. ALL THEY WANT IS YOUR MONEY view less
Fridge went out Saturday morning called platinum left a message; they called back and told me my deductable doubles if they come out on a weekend from $60 to $120. Food already spoiled so might as well wait till Monday. Monday we set an appointment for 3:00-5:00 pm they come out, the repair tech is a nice guy but clearly not a experienced appliance repair tech, pulls main board, check to see
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# 105473

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