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Residential MD Home Warranty

Home Warranty Plan Details and Reviews for Residential MD Home Warranty

Residential MD Home Warranty

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888-351-0908

Rating Timeline
Customer Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Repair Service 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Overall Rating1.8 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
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1625 NW 136th Avenue Building E, Suite 200, Fort Lauderdale, FL 33323
888-351-0908 $540
Premium $540
Deductible $85
Effective
NHSCA Membership No
Coverage Area Nationwide (USA)
Years In Business NA
Total Reviews 74
Complaint Resolution No
BBB Rating
Executive Profiles NA
No. of Employees 51 - 200
Headquarters Fort Lauderdale, FL
Address 1625 NW 136th Avenue Building E, Suite 200, Fort Lauderdale, FL 33323
Alias NA

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Reviews & Ratings

Franklin - TN 06-28-2018
Barbara Donner Franklin TN
Posted On 06/28/18
Review No. 128620
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am still waiting for a new toilet for a claim from last july. The teck took my 100.0p saud he had to order toilet cause no parts available for mine. I contacted him on numerous times he said was dpeciak size takes a while. I talked to tes md couple times and sent email and pics of my kohler liw line toilet. They said contacted the repair company and it was on order..last time i checked the had no such order on fike they closed it out even though the repair wad never done and i am out 100.00. Still a toilet that does not work. view less
I am still waiting for a new toilet for a claim from last july. The teck took my 100.0p saud he had to order toilet cause no parts available for mine. I contacted him on numerous times he said was dpeciak size takes a while. I talked to tes md couple times and sent email and pics of my kohler liw line toilet. They said contacted the repair company and it was on order..last time i checked the
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# 128620
Franklin - TN 06-28-2018
Barbara Donner Franklin TN
Posted On 06/28/18
Review No. 128619
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I filed a claim for ac repair on june 19..vompany came oit 6/25 would not tell me what wrong said they will contact cross country. I said not pay deductible till i know whats wrong why cant u contact them now?? Next day get cakl from another company say the cant come til thursday. I tell them someone alreadt came from cross country. I call cross country they tell me cant tdo anything cause i did noy pay 100.00 i tell them i will pay 200.00 i just want to know what will be fixed and when. They tell me someobe will get back to me. Cherish calks wednesday and says she wilk conect me with that department supervisor.. Ok she transfers me i sit on hold and then get disconnected..no one calls back. I call today 8 days no ac in 90 degrees..i am 76. They tell me i am not covered cause other people have looked at my ac a month ago...that is ridiculous nowhere does it say u must only use them for prevevtitive msintainance..anyway when i called begin of may they told me coolent was not covered by my warranty. I called a company that came right out the said was worth giving coolent a try since i never added it before. Lasted a month and i calked my warranty company to come see what the matter and if could be repaired and now i sit cause am told that someone in command will blcall me back.. I have paid them 55.00 a month for over 10 years and they say this is not covered..a big scam company.. All to gether i have spnt over 7 hours on the phone to get nothing done. I call pryme time who they sent to me and they said they could only talk to cross country. Yhis needs to be afdressed by the federal government. Run dont walk from these theifs view less
I filed a claim for ac repair on june 19..vompany came oit 6/25 would not tell me what wrong said they will contact cross country. I said not pay deductible till i know whats wrong why cant u contact them now?? Next day get cakl from another company say the cant come til thursday. I tell them someone alreadt came from cross country. I call cross country they tell me cant tdo anything cause i
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# 128619
Atlanta - GA 05-31-2018
Carman Thomas Atlanta GA
Posted On 05/31/18
Review No. 127117
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BE WARE! This is the worst customer service ever. Every single job that I have had to request of this company has taken over a month to complete. For the last 3 years the same part has gone out on my A/C and they send service providers to patch the issue, never repairing. Currently I’m in my 3rd week of waiting for an approval for an A/C condenser part. DO NOT contract with this company. You will pay your bill every month on time for years and when you need to use the service you will get the run around and no service at all. I will be canceling my plan once the service that I have already paid for is complete. view less
BE WARE! This is the worst customer service ever. Every single job that I have had to request of this company has taken over a month to complete. For the last 3 years the same part has gone out on my A/C and they send service providers to patch the issue, never repairing. Currently I’m in my 3rd week of waiting for an approval for an A/C condenser part. DO NOT contract with this company.
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# 127117
Chesapeake - VA 05-24-2018
Delores Gee Chesapeake VA
Posted On 05/24/18
Review No. 126849
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Twice I needed them and twice they failed me. I went 6 months without a washing machine before they would replace it and now my air conditioner needs a compressor and they denied the claim. I am done. Cancelled them today!
# 126849
Raceland - LA 05-03-2018
Chippy Bruce Raceland LA
Posted On 05/03/18
Review No. 125879
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Absolutely terrible do not waste your time or money. These people are total crooks they take your money and never own up to the repairs!!!!
Hours of time on phone calls and hundreds of dollars not worth a dime of money! They will take your premium but never give you the service promised! One fed up customer!!!!
# 125879
Tampa - FL 03-26-2018
Laura Del Castillo Tampa FL
Posted On 03/26/18
Review No. 124337
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Terrible service kept my gold plan for years & they would not fix or replace my hvac & I paid for the next month & called right back to cancel & they wouldn’t refund my month even, besides the long hold times & call drops. I would never recommend them to my worst enemy. I’m ready to file a complaint with the Better Business Bureau
# 124337
Cuero - TX 01-31-2018
J D Andrews Cuero TX
Posted On 01/31/18
Review No. 122316
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is owned by Ocwen, my mortgage company. I had PMI and met my 20% where my PMI was dropped. Ocwen took it upon themselves to sign me up for Residential MD. I DID NOT SIGN UP for it. They just started charging me for it because they didn't think I would notice the charge. This is just a little illegal. I will be dropping this service.
# 122316
Saint Petersburg - FL 01-25-2018
Barbara White Saint Petersburg FL
Posted On 01/25/18
Review No. 122075
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY!!!

I have been a customer of Residential MD Gold for almost 15 years and cancelled my membership today. I am tired of paying the deductible only to have a service provider come to my house and tell me that the repair is not covered. This has happened multiple times with multiple excuses. The advertisements lure you iin with the cost of replacing existing systems/appliances but you end up paying the full cost to replace them anyway. I have had issues with air conditioning (replaced at a cost of $16,000), and more recently plumbing. Several months ago I had a seperate plumbing drain leak fixed and it continued to leak. When the service person came out I was told that it was a different leak (in the same area) and I would need to pay another deductible.

I have been a loyal customer and paid thousands of dollars in monthly fees and only receive excuses when I call for service. This week it took 5 phone calls to get someone to my house at a cost of $100 to tell me that a plumbing problem wasn't covered! I can completely understand why there are so many class action lawsuits in this industry and I will gladly join one against this company. view less
DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY!!!

I have been a customer of Residential MD Gold for almost 15 years and cancelled my membership today. I am tired of paying the deductible only to have a service provider come to my house and tell me that the repair is not covered. This has happened multiple times with multiple excuses. The advertisements lure you iin with
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# 122075
Knoxville - TN 01-22-2018
Ken Morgan Knoxville TN
Posted On 01/22/18
Review No. 121913
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst warranty company ever!!! Impossible dispute resolution. They hang up on you and every time you call back you have to go through multiple steps and give repeated unnecessary information just to talk to another agent. The person they sent to fix my cooktop decided to dismantle the power cord and when he couldn't put it back together he claimed it was an electrical issue and the warranty company charged me a second deductible for an electrician that ultimately was determined to be unnecessary because the initial guy had wired a switch backwards. I'm still trying to get a refund on my second deductible. view less
Worst warranty company ever!!! Impossible dispute resolution. They hang up on you and every time you call back you have to go through multiple steps and give repeated unnecessary information just to talk to another agent. The person they sent to fix my cooktop decided to dismantle the power cord and when he couldn't put it back together he claimed it was an electrical issue and the warranty
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# 121913
NEW TAZEWELL - TN 01-21-2018
DANIEL R MENZA NEW TAZEWELL TN
Posted On 01/21/18
Review No. 121898
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I Have filed 3 claims or attempted claims in 3 weeks on my water heater. they now tell me the reason they cannot get me an appointment is because there is no one in my service area. What good is the service if i cant use it when i need it?
I am getting ready to pay cash to fix my water heater. Also will cancel this service. I dont even know why i am still paying for it. Maybe because i've had this service for over 10 years but they have went to hell in the past year. No I would no longer recommend this company to anyone. view less
I Have filed 3 claims or attempted claims in 3 weeks on my water heater. they now tell me the reason they cannot get me an appointment is because there is no one in my service area. What good is the service if i cant use it when i need it?
I am getting ready to pay cash to fix my water heater. Also will cancel this service. I dont even know why i am still paying for it. Maybe
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# 121898
Lake Peekskill - NY 01-12-2018
Norm Fintz Lake Peekskill NY
Posted On 01/12/18
Review No. 121518
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I wish I could give them a zero. Worse company to deal with. When I originally purchased this plan, my house & my appliances were all new. As my appliances are starting to break down, I see how I probably wasted money paying this company for so many years. The customer service reps are slow. When you have a complaint, and ask for a supervisor, they tell you that they will message a supervisor & a supervisor will call you back within 24 - 48 hours. Three days later, you are still waiting for a supervisor to call you back & still there is no call. I have used this company about 6 times throughout the duration of my many years of paying for a service contract. None of my repair appointment ever went smoothly. One time, the repair person did not show us. Two times, the repair companies were very late. One time, two hours after my scheduled appointment, the repair company called to re-schedule my appointment for another day & today is the third time, after waiting from 8am-12 noon for my a-service appointment, I called Residcential MD only to be told that my appointment is scheduled for next week. I believed them the last two times this had happened, but this time, when making the appointment, I was very careful to listen carefully to the date & time of my appointment, knowing how irresponsible this company is. I again asked for a supervisor & was told they would call me back within 24 - 48 hours. Don’t waste your time using this company, even though I have been told that all Home Service Plans come from the same company, just under different names. I would live to get a refund for all the money I have paid to this company over the many years that I have been with them. view less
I wish I could give them a zero. Worse company to deal with. When I originally purchased this plan, my house & my appliances were all new. As my appliances are starting to break down, I see how I probably wasted money paying this company for so many years. The customer service reps are slow. When you have a complaint, and ask for a supervisor, they tell you that they will message a
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# 121518
Sugar Land - TX 01-11-2018
Tim Sugar Land TX
Posted On 01/11/18
Review No. 121493
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Two weeks would be nice. We have been waiting for our dryer to be repaired since September. I am giving it one star because I cannot give it no stars.
# 121493
Park City - IL 01-08-2018
Jose cahue Park City IL
Posted On 01/08/18
Review No. 121230
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service is been great,the only issue is this contractors or companies they hire to perform the service.they overcharged or install damage stuff..
Warranty approve the installation of a new water, this company installed me a new one but very damage like it was drop and they had storage on their shop.then he told the warranty he will have to make some modifications and will charge extra $300.00
He said he will use 200 dollars on coper, 50 on gas pipe and 50 for gas regulator and will take him 2.5 hors.
He only used 2 small pieces of coper and shut off valve. Project was about 1 hour.
Need to check more on companies the hide to perform jobs view less
Service is been great,the only issue is this contractors or companies they hire to perform the service.they overcharged or install damage stuff..
Warranty approve the installation of a new water, this company installed me a new one but very damage like it was drop and they had storage on their shop.then he told the warranty he will have to make some modifications and will charge extra
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# 121230
Farmington - NM 12-16-2017
Charles Scheffing Farmington NM
Posted On 12/16/17
Review No. 120122
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Nightmare!!! No heat or hot water for the last 2 weeks with lows in single digits. When I call their service company they say they did not get a work order! I have had to call no less then 4 times for one service call to get any kind of action. When they replaced my refrigerator it sat on my front porch for 2 weeks waiting for their service folks to install it, they ended up not having anyone willing to bring it in my house and install it and told me to find someone but they would only pay so much, ended up not getting refunded for the install! I'm now on my 4th call for my DHW/heater. I agree with the reviewer above about just putting the money away and purchasing new with the amount these folks have charged me since 2012! view less
Nightmare!!! No heat or hot water for the last 2 weeks with lows in single digits. When I call their service company they say they did not get a work order! I have had to call no less then 4 times for one service call to get any kind of action. When they replaced my refrigerator it sat on my front porch for 2 weeks waiting for their service folks to install it, they ended up not having anyone
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# 120122
League city - TX 10-25-2017
Sharon Fayle League city TX
Posted On 10/25/17
Review No. 117824
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called today was on hold 2 hours never spoke to a living person . Called the Corporate office in FLA apparently they dont care either. Thank God I didnt have an emergency was calling to give them my new account number for auto debit. Glad I didnt get them they'll know when they try to withdraw money from that account. Have used them 2 times in the last 6 yrs had to wait had to call the service company myself basically they should just give the companies to contact in your area because you have to wait on hold for MD residential then you have to hope you get the repairman when you call. Usually you have to wait for them to call you back and if you work its very time consuming. Not worth the trouble view less
Called today was on hold 2 hours never spoke to a living person . Called the Corporate office in FLA apparently they dont care either. Thank God I didnt have an emergency was calling to give them my new account number for auto debit. Glad I didnt get them they'll know when they try to withdraw money from that account. Have used them 2 times in the last 6 yrs had to wait had to
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# 117824
DISTRICT HEIGHTS - MD 10-21-2017
Loucustia Williams DISTRICT HEIGHTS MD
Posted On 10/21/17
Review No. 117459
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Almost 3 weeks now and my washer is still not working. The repairman has been out twice and needs to make a third trip out to bring the new part even though he knew which part was needed before his second trip. Showed up without the part. Called customer support atleast four times about my claim but it seems there is not much the reps can do to get the assigned repairman out to my home to make the repair.

It appears that I must keep calling the contractor until he decides to come out and make the repairs. I am not sure what Residential MD Gold role is other than assigning a contractor. Will cancelled this contract and pray that the new home warranty plan will be more response to the needs of its customers.
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Almost 3 weeks now and my washer is still not working. The repairman has been out twice and needs to make a third trip out to bring the new part even though he knew which part was needed before his second trip. Showed up without the part. Called customer support atleast four times about my claim but it seems there is not much the reps can do to get the assigned repairman out to my home to
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# 117459
Shreveport - LA 09-21-2017
Matt Isgitt Shreveport LA
Posted On 09/21/17
Review No. 116330
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Took almost two weeks in 95 degree heat at near 100% humidity to get my elderly parents' central air replaced. Had to call constantly to stay on top of the process. Had to rent window a.c. units from Rent One for $20.00/week while we waited. Ultimately good that the replacement was covered but quite an ordeal to get it done. On the plus side the refrigerator repairs were well worth it.
# 116330
ROANOKE - VA 08-18-2017
CHRISTY DILLARD ROANOKE VA
Posted On 08/18/17
Review No. 114862
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Our experience with this company up to now had been pretty good. Our most recent experience has been concerning. We had two items fail within one day. Per as usual there was difficulty finding a company of their approval in our area. When they did find one they responded within one day. It was at that point we paid our deductible. Once paid, it took two weeks for an estimate at which point, one of our claims were denied. The reasoning for this claim being denied is still questionable: A wall mounted AC which is our "primary source" of cooling our 1000 square foot home. There denial they say was based on the "serial #" of the original (window) unit that was installed "as" a wall unit". My concerns were not validated even after speaking with the first supervisor. This primary source cooling system cost 1/8 the cost of a dedicated "wall" unit that functions the exact same and is "vented" in exactly the same way. I humbly disagree and was no doubt very disappointed.
The company assigned to work on both ac and gas water heater has all but booted in priority our need to have at least the water heater replaced... 8/26/17 was the original claim and as of 8/18/17, nothing has been replaced. We still have neither ac or hot water! " Reason" ? The very slow claim processing and the company assigned apparently do not care.
I was looking to email "corporate" office because upon my "second" request to speak with a supervisor, absolutely "nothing" has changed our outcome. I think this company has potential to be excellent, but somehow it disappoints for reasons unknown. Why would a family have to wait nearly one month to obtain hot water when premiums are paid to such companies to expedite? I'm am beyond complaining. We feel wronged and apparently, no one cares....
based on view less
Our experience with this company up to now had been pretty good. Our most recent experience has been concerning. We had two items fail within one day. Per as usual there was difficulty finding a company of their approval in our area. When they did find one they responded within one day. It was at that point we paid our deductible. Once paid, it took two weeks for an estimate at which point,
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# 114862
OKLAHOMA CITY - OK 08-04-2017
Jim Ruth OKLAHOMA CITY OK
Posted On 08/04/17
Review No. 113864
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I have had this service for several years, and most of the time the claim service has been good, and completed on a fairly timely basis.

Customer service is an entirely different issue. My account is always drafted on the 1st of the month. This month, it still hasn't been drafted on the 4th. I called to find out why. I was on hold 43 minutes and had to leave the call to deal with something pressing. I've called back and have thus far been on hold for 10 minutes. Giving up. Will try later, because there is no way I can carry on a civil conversation with anyone who might answer now, after I've been on hold for a total of almost an hour. view less
I have had this service for several years, and most of the time the claim service has been good, and completed on a fairly timely basis.

Customer service is an entirely different issue. My account is always drafted on the 1st of the month. This month, it still hasn't been drafted on the 4th. I called to find out why. I was on hold 43 minutes and had to leave the call to deal
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# 113864
Magee - MS 08-03-2017
Rhonda Carlton Magee MS
Posted On 08/03/17
Review No. 113792
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called to get my dryer fixed. After 5 days Sears was sent, technician came to my home, found the problem and ordered the part. He then told me he could not come back until Aug. 11th!!!! as he was going on vacation!!! He told me to call when the part came in and see if there was an appointment sooner. I called and was told that Aug 11 was the soonest and that there was nothing they could do, it was Sears fault. view less
I called to get my dryer fixed. After 5 days Sears was sent, technician came to my home, found the problem and ordered the part. He then told me he could not come back until Aug. 11th!!!! as he was going on vacation!!! He told me to call when the part came in and see if there was an appointment sooner. I called and was told that Aug 11 was the soonest and that there was nothing they could
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# 113792
Clover SC - SC 05-24-2017
Anthony altieri Clover SC SC
Posted On 05/24/17
Review No. 110411
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called to have my oven fixed. You could not get me an appointment for someone to come out for about 24 days. What do I need a home warranty from you for. I had to get it fixed and paid for it myself. Could not wait for almost a month. Pretty bad service
# 110411
Lakewood - CO 04-13-2017
Robin Mendiola Lakewood CO
Posted On 04/13/17
Review No. 109513
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
DO NOT USE this warranty company! They are criminals who will not follow up with claims. It has been almost a year with nothing but a run around from them for my air conditioning. They unit was never repaired or replaced like they claim they will do and now I have sold my home and had to give the buyers a $2000.00 credit at closing.
The best part when I called to cancel they told me I had to pay out the rest of the year under contract or pay back any claims that were paid out. The claims amount was, of course, higher yet they never completed any work! I am filing a grievance with their corporate office and the BBB only in hopes that someone else will not get swindled.
Avoid this place at all costs!!! view less
DO NOT USE this warranty company! They are criminals who will not follow up with claims. It has been almost a year with nothing but a run around from them for my air conditioning. They unit was never repaired or replaced like they claim they will do and now I have sold my home and had to give the buyers a $2000.00 credit at closing.
The best part when I called to cancel they told me I
... view more
# 109513
Saratoga - NY 03-02-2017
JeanLuc Saratoga NY
Posted On 03/02/17
Review No. 108915
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This home warranty is horrible, not only they charge $100 deductible, but they always find a way to said it is not cover, I been with Residential MD for 3 years, I have lost more money than what the service actually provided me, I'm so fed up that I call to cancel my contract, but they don't let me, they will charge me for the balance of the contract if I leave! I didn't renew for one year, I was told I was on a month to month service with that is the reason that they charge my credit card my monthly fee, now I can't even leave them, I'm scrow. PLEASE THERE PLENTY OF OTHER HOME WARRANTY TO CHOSE FROM, STAY AWAY FROM RESIDENTIAL MD view less
This home warranty is horrible, not only they charge $100 deductible, but they always find a way to said it is not cover, I been with Residential MD for 3 years, I have lost more money than what the service actually provided me, I'm so fed up that I call to cancel my contract, but they don't let me, they will charge me for the balance of the contract if I leave! I didn't renew for one year, I
... view more
# 108915
st petersburg - FL 12-30-2016
charles orts st petersburg FL
Posted On 12/30/16
Review No. 107885
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Have been trying to get my refrigerator/freezer repaired for the last two weeks. After numerous phone
calls to the contractor and Residential, still not repaired. First tech that came said it was a elect panel
and would have to be replaced. Took two weeks to get the part. Two techs come to replace and say that's not the problem. It needs service and freon and they would tell their boss and he would schedule an appointment. Have called the repair company at least 7 or 8 times and have been told "you'll be scheduled" or I'll call you back. Never called back. Called Residential and they called them and got the same run around that they would call me, Never called. Now, I don't know how Residential gets these repair people, but I feel I've been ripped off. I paid this repair company $85
for work never done. Now I get a notice from Residential that the deductible is going to be $100 in
2017. They have to be kidding. Pay for work not performed and they want to increase the deductible.
No thanks. Am cancelling my contract as of this year.
view less
Have been trying to get my refrigerator/freezer repaired for the last two weeks. After numerous phone
calls to the contractor and Residential, still not repaired. First tech that came said it was a elect panel
and would have to be replaced. Took two weeks to get the part. Two techs come to replace and say that's not the problem. It needs service and freon and they would tell
... view more
# 107885
Dallas - GA 11-13-2016
Demetta Payne Dallas GA
Posted On 11/13/16
Review No. 107027
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am a single woman that enrolled with Residential MD Gold back in 2011 until now(2016). I have lost more money than what the service actually provided me. My first encounter was my A/C which they repaired first and had to come back the following year and replace with a new one. Second was my hot water heater last year that I reported in advance and it took them 3 weeks to send someone to fix it. At that time it was a small leak and the water was still getting warm. By week 2 it had flooded my garage thank God it was not in my house and I had only cold water by then. I have a baby and no "hot water." Where was the customer service? I had to speak with the manager and pay someone local myself and get reimbursed by residential MD later in order to get my hot water heater fixed sooner than later! Next I had an issue with my toilet. My water bill was $747.00
due to a leaking toilet. They sent a MCEplus and His/Hers plumbing to fix the toilet on 3 different occasions. Really!! Just replace the broke toilet at this point because my water bill was still increasing. Now, I am dealing with a garage door repair with Sears that has been scheduled for an entire month every week with no call no show and where is the accountability and responsibility from Residential MD. I have the gold plan because I am single and if anything breaks, I expect for them to fix with great service. I would not refer this company to my worst enemy. Please compare and check the reviews!!!! Poor customer service and poor service with the company's they contract with.. view less
I am a single woman that enrolled with Residential MD Gold back in 2011 until now(2016). I have lost more money than what the service actually provided me. My first encounter was my A/C which they repaired first and had to come back the following year and replace with a new one. Second was my hot water heater last year that I reported in advance and it took them 3 weeks to send someone to fix
... view more
# 107027
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