The Home Service Club (HSC) has been endeavoring to provide its customers with the best in customer satisfaction. The company ensures that its customers are provided with information about the issue and the work would be completed in a time bound manner. The rating parameters consist of the average rating for the past 2 years. It will help you understand everything about HSC customer service, repair quality, contractors service, claim settlement rate, and its overall performance.
The Home Service Club has won several accolades and awards for its work over the past few years. It has won awards that have recognized its customer service performance and the digital experience offered to its customers. HSC has won the Annual Home Warranty awards for Best in Service 2015, 2016, and 2019 and the Editor’s Choice Award in 2018. It has been nominated for the for the Best in Service category as well as for the Top Rated company award from 2014-2019.
My garbage disposal was acting up. HSC had a plumber come out the next day and authorized him to replace the unit immediately. I could not be happier with the whole experience and how it was handled.
They are there when you need them... Excellent customer service and responsiveness... Thanks!
The team that handled my claims were knowledgeable, helpful and prompt. Just the way I like it
|Minimum Contract Length||12 Months|
|Estimated Appliance Coverage||$2,500|
|Estimated Systems Coverage||$2,500|
|Home inspection required||No|
|Maintenance records required to request service||No|
|Free online quote availability||Yes|
Contractors and Technicians
The Home Service Club (HSC) is an industry leader and innovator in the home warranty industry. It was established in 2008 and has operations in the 49 states across the nation. HSC has a strong service network. The company’s headquarters are in New York. The Home Service Club has a 24/7 online service request system that will ensure that your service call request is completed during business hours and that the appointments are time bound.
The Home Service Club gives its customers the best in service and customer satisfaction, in fact, it was awarded the Best in Service Award for 2015, 2016 and 2019. It is currently rated for repair quality. The Home Service Club’s website facilitates customers to smoothly file claims online.
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Corporate Office||New York, NY|
|Address||305 Broadway, 9th Floor, New York 10007|
|Contact for quote||Yes|
|No. of Employees||51-200|
|Executive Profiles||Dmitriy Krupin - Vice President, Effie Galiatsatos - Manager
|Alias||HSC, Home Service Club, Warranty Corp, HSC Home Warranty|
You can submit Home Service Club complaints on sites such as BBB and the Complaint Resolution Program on HomeWarrantyReviews.com. Companies try to resolve complaints submitted through the CRP within 30 days. If the complaint is not resolved or the customer is not satisfied with the solution offered, the complaint gets posted as a negative review.
You can contact The Home Service Club at 800-601-1009. If you are looking for a free quote from HSC, you can call 888-723-4894. However, if you have a problem with regard to a claim are unable to contact the company. You can submit a complaint through the Complaint Resolution Program (CRP). The CRP dashboard provides customers with a platform through which they can communicate with their home warranty company directly.
The Home Service Club prices begin from around $35 per monthly payment. The cost increases depending on the optional items that are included in the coverage. HSC offers a wide range of optional coverage such as roof leaks, sewage ejector pump, bathtubs, water softeners, etc. The average cost of the premiums purchased by customers is around $650 annually.
The Home Service Club does not allow you to choose your own contractors. You need to use one of HSC’s in-house technicians for your service calls.
The Home Service Club currently doesn’t have a BBB rating. However, you can check parameters like repair time, quality of repair, customer service and overall rating on HomeWarrantyReviews.com. This will help you gain a better understanding of HSC’s services.
The Home Service Club provides three real estate packages for real estate professionals. Here, customers can purchase them as one to three year terms and customize them based on warranty coverage options. These packages are the following:
In addition to The Home Service Club’s RE-Pro Home Warranty Plans, it provides coverage to systems outside the home which can be added to any of the three plans for a small fee. This includes coverage for the outside water line, the outside gas line, the outside power line, the outside sewer line, the grinder pump system, and the sprinkler system/home irrigation system
There is also an optional coverage for systems and appliances like pool/spa, jetted bathtub, well pump, sewage ejector pump, etc.