Home Warranty Companies in Arizona

Review: I was told by AHS they would allow $10.00 a pound for Freon. When the tech came he did find a leak in my system (which was under warranty) and fixed it. However he was going to charge me $70 a pound. I did get him down to $50 a pound. He put in 14 pounds - that came to $700 for Freon and with a $100 deductible that was $800 for a repair that was under warranty. I was told by another tech who asked about the problem said he would have charge $150. This was way to pricey for a program that suppose to be protecting me.

Review: Though my contract clearly spells out that my refrigerator is warrantied, they did not load it in their computer system. though it\'s on my paper signed copy they have delayed days of repairs while they try to figure out their technical problems. No one has called me. i have waited hours on hold. My food spoiled.

Review: Had a leaky kitchen faucet, put in work order on a Sunday, the first contractor to contact me Mon morning stated first available appointment was Wednesday. Called AHS back for another plumber to come out within standard 2 days, long wait times on hold up to 45 min. Finally got a plumber to come out but didn\'t have a new faucet to replace mine with. Luckily, I had already purchased a faucet and the plumber installed mine but stated I would have to pay him $225 and AHS would reimburse me. I already paid the $125 service fee AND paid for my own faucet and now paid the plumber $225. AHS contacted me and stated would only reimburse me $150. They have zero customer service, I asked to be transferred to a supervisor and was told it wasn\'t possible. They could only put in a call request for someone to contact me which no one ever did. I called a second time and demanded to talk to a supervisor who would review my case and was only transferred to the "spanish line" as a way of ending the call with me. The hold times are ridiculous every time you call. I didn\'t expect AHS to reimburse me for the amount I paid for my new faucet however they should\'ve at least paid me for the amount I paid the plumber ($225) since I already met my $125 service fee obligation. I immediately cancelled my service with AHS. I don\'t know why I would pay a company $500 a year to give me a hard time in the rare occasion something should break. I\'m better off saving my money and hiring my own technicians as situations arise.

Review: Fast communication, friendly service and went out of your way to make things right! Contractor was wonderful, knew what the problem was and fixed it and I could have my 30 people party that was planned! And then we get new appliances and we are just overwhelmed with the great service you have given us!!

Review: We used our home insurance twice and both times it was quick, easy, good quality. Thanks for going a wonderful job.

Review: horrible customer service....plus last two repair companies sent out were the worst. In addition one AC company they sent out ripped me off for over $500.. Just skip the warranty companies and save the hassle and the service fees

Review: My air conditioning stopped working over the holiday weekend. I called AHS who contacted me, quickly who ordered a new unit. It took about a week to get the unit but as soon as it arrived it was installed. The person from polar bear a/c was very knowledgable and friendly. Installation very neat and professional. I would use them again (but I hope I do not need to)

Review: Had worst experience with American Home Shield and CNJ plumbing that they assigned for work. They both are contracted and rip off customers. AHS assigns CNJ to repair my broken water heater. It’s covered appliance in the plan. CNJ guy came just to check my water leak after 3 days. Took some pictures and told me to wait for AHS approval. Why do you need approval for covered appliance??? Their eta was 24 to 48 hours.. Are you kidding me!!!! It’s winter and my family does not have hot water in house and CNJ just came to took nice pictures of my broken water heater!!! The worst part is not yet over, i waited 48 hours to get approval. Finally CNJ called me stating they got approval from AHS but I have to pay $400 extra for my house modification which insurance does not cover. What modification??? New water heater are taller than old ones??? Really!!! We just don’t know anything about water heater right??? This is really extreme. I declined modification and they simply said without $400 payment, they won’t even come. Really. I wasted 5 days for nothing. Finally I called another plumbing company and they just installed new water heater same day... don’t call AHs at all. Thanks Yatin

Review: Only used once so far but everything was perfectly handled and rectified . Very happy with AHS

Review: Telephone service when I called for service was prompt. Agent scheduled a GE appliance repair while on the phone. Service arrived in a few days as scheduled. Email follow up the the service was easy and convenient. I like dealing with AHS.

Review: Recently Old Republic denied a claim pertaining to a main electrical panel because they said it was not installed properly. The electrical panel dates to 1970s and was installed to code during that decade. I bought my home last May 2015, and almost every time I've called for their assistance and service, I have received a "lame" excuse whether policy does not cover the issue. Save your money and find a more reliable insurance company.

Review: I was disappointed to learn that although I bought the policy with upgrades, it still did not provide coverage for all my home appliances. Shame on me -- I should have read the fine print more carefully. I was further disappointed to learn that I could NEVER upgrade the plan to cover the additional appliances. Not now. Not at renewal. Not ever. That option is offered for new plans only. Shame on Old Republic. There are other home warranty providers that will cover my entire home, including all appliances, at a similar cost. I'll be changing to one of these plans when my current policy with Old Republic expires. I have used other home warranty companies in the past without incident, but chose Old Republic this time on the advice of my realtor. In reviewing the comments here and recalling my own poor experience with Old Republic from 15 years ago, it seems that realtors are very satisfied with Old Republic but customers are not. I would question that relationship with realtors, and will be sure to remember on future home purchases to never choose Old Republic, despite the recommendation I'll likely get from my realtor.

Review: I recently had a bad experience with the contractor that AHS sent to repair my garbage disposal. He claimed that the damage was due to a screw stuck inside which was not covered .I had to pay out of my own pocket $325 to have them replace. I later found that there was no screw stuck in the disposal like they said, except for rust which was due to wear and tear. I googled the contractor, discovered many bad reviews about them. I filed a complaint to AHS. They took it seriously, removed the contractor off my list, and refunded my money. It totally surprised me, and to show my appreciation, I renewed my membership for another year. That's what I called customer service. Thank you AHS.

Review: My last opportunity to use American Home Shield was very a very positive experience because you sent someone from Kozy Services to Repair what another contractor from A-US Air Conditioning of TX did not repair. I hope you will continue to send someone from Kozy Services for future repairs. I have had to many bad experiences with A-US Air. Overall, I am please with American Home Shield. You always send the company back when they do to complete the job the first time.

Review: After making my service request call, I was soon called by Kozy Services on 10/17/13 to schedule a service time and date. I was apprehensive about the service agent, but when he showed up on 10/18/13, my apprehension was set at ease because of his professional demeanor and technical knowledge. He analyzed the problem and explained it to me. He also let me know that the part had to be ordered, and that he would return to finish the repairs as soon as the part arrived. Then on 10/24/13 the service men arrived to do the repairs. They worked until they finished the job and so far the unit has been working properly.

Review: This company is terrible. I have just spent 2 days trying to get a service order submitted. I have been on hold three times, each time for over 1 hour, just to be sweet talked, promised service, and then cut off when the call was transferred to "Dispatch". In the past two years every time we have had a repairman sent by AHS they have not shown up at the appt. time nor have they repaired the problem correctly the first time. Less than 90 days ago we had our air conditioning repaired by an AHS representative and now it's down again. AHS says we have to pay another $100.00 to get it repaired by the same company who did not repair it properly the first time (less than 90 days ago.) I currently have 3 contracts with them and will be cancelling all three on Monday morning and choosing another Home Warranty Plan company.

Review: The technician was on time, diagnosed the problem and set about to fix it. Because he did not have the part needed, he had to come back at a later time, but that was done and the job was completed. This service was arranged online and there were no problems with doing it that way.

Review: I USED TO HAVE A H S AND THEY WOULDN'T FIX MUCH OF ANYTHING ONLY PIECES OF THINGS SO I GOT FROM THEM, I WAS SPENDING MONEY ON THEM AND THEY DID NOT WANT TO FIX ANYTHING. MY DAUGHTER GOT A WARRANTY WITH A H S AND HER AC WHT OUT, IT WAS BUILT IN 1982 SO PARTS ARE VERY HARD TO COME BY IF THEY ARE OUT THERE AT ALL. A H S SENT ONE OF THE PEOPLE THEY HAVE ON CONTRACT AND THE SAID SURE IT CAN BE FIX BUT WE HAVE TO FIND THE PARTS? THE UNIT IS TAKING A DUMP AND THEY WANT TO PUT A BANDAD ON IT UNTIL NEXT TIME. FIRST R22 IIS DONE WITH, YOU CAN'T FIND THE PARTS FOR A UNIT 30+ YRS OLD. THEY WON'T GIVE HER THE $1500 TO PUT TOWARD A NEW ONE, THE WANT TO FIX? THE UNIT AND GIVE HER $400 PRETTY CHEAP OF THEM. AND THE KICKER IS THE SHORTEST AMOUNT OF TIME TO TALK TO SOMEONE WAS 25 MIN, THE LONGEST SOFAR HAS BEEN 1 AND A HALF HR ON HOLD TO ALK TO ONE OF THERE BONHEADS. SO ANYONE LOOKING INTO A WARRANTY FORGET # 1 THEY SUCK AND THEY ARE GOING TO F**K YOU IN THE ASS

Review: I purchased this policy in 12/13 and have called the company for an issue with the watering system which they said was not covered. I just learned the circuit board for my pool is not covered even thought I paid extra for pool coverage. At this point I'm not sure why I paid for a home warranty policy that doesn't seem to cover what you pay extra for. I certainly would not recommend this coverage to anyone, especially with a pool.

Review: I recently bought this policy when I purchased my home. My garage door springs broke at 6.01pm on Friday night. I contacted the helpline as my garage door was open, I also needed to go to work the following day and my car was trapped in the garage. I was allocated a contractor who would not come out for my $75 service fee over the weekend, He wanted to charge me $185, he took my address he then refused and said it was too far I would have to wait until Monday. I called AHS back as I wanted to speak with someone, I waited 56 minutes, I was then put on hold for 8 minutes while she checked my policy, (they only have 3 policies available). I asked for a more local company as this one was over 40 miles from my home - I was refused.I was not allowed to change my contractor. I asked to speak to a supervisor, and again was put on hold for 6 minutes and was told I would have to wait 24-48 hours for a supervisor call back - 100+ hours and still waiting for the supervisor to call. I am ready to cancel my policy with this company as their call center is undermanned, if you have a home problem that is not classified as an emergency the contractors only work Monday - Friday 8am-5pm. Which is inconvenient if you also work 'office hours'. You cannot resolve an issue as staff will not return calls. I ended up having to pay another company $275 for the repair to the springs.