Home Warranty Companies in Arizona

Review: Our 20 year old HVAC unit was serviced by one of your contractors recently. They were courteous and notified me when they were on their way. I like that! They explained everything they replaced and very detailed about what to watch out for if we had any more problems. Just don't know why your company doesn't use contractors in the Athens area. This contractor was quite a ways away from us but provided great service.

Review: My biggest issue with AHS is being able to contact them. Their online options are very limited, either order service, or cancel it. You cannot re-open a claim. If you have to call them, then forget it...hold times are absolutely horrendous. Sometimes an hour. And my service technician said it is the same for them. This is not acceptable.

Review: The service technician was very pleasant and professional. He arrived within the given time frame and had my AC unit working in no time at all. He also stayed a few minutes after to ensure it was working properly.

Review: My experience with American Home Shield was good. The person I talked to was very professional and prompt with setting up an appointment. He was very knowledgeable of my policy coverage and knew exactly the kind of help I needed. However, the contractor scheduled did not show up and never called. The next day when I called AHS, they immediately provided me with an early appointment and the problem was resolved. The contractor fixed the problem and I have not had any problems with my furnace anymore.

Review: The assigned contractor was punctual and very professional. He was polite and courteous and took the time to explain what and how he was to complete the covered repair. He was careful with his work and took extra precautions to clean up after the repair.

Review: My most recent experience with American Home Shield was a very good one. The entire experience from placing the service request online to the contractor service was stress free, quick and without any issues. The contractor contacted me within about 12 hours of my placing the request online and showed up when promised. My issue was taken care of quickly by a very professional technician and I am completely satisfied with the service.

Review: I have been using AHS since purchase of a house in 2010. All calls or computer requests for service have been handled with a contractor coming to the house usually within 24 hours. Every one of the contractors have come on time and are professional and have solved the issue. Any appliance that could not be fixed was replaced. Only one time did it take longer for a dishwasher to be replaced than I thought was necessary. I fully support the services of American Home Shield.

Review: Have only had to use one time. Service person was there next day. Had to order part finished repair the next week with complete satisfaction.

Review: Replaced broken garbage disposal. Techniscian was excellent!

Review: One November Friday evening about 11 o'clock my smoke alarms went off and I was able to smell smoke at the top of the stairs near my bdroom door. After the firemen left having decided the problem was my heating system I called AHS. Though I ws not able to speak with a real person, the computer ws very efficient. The house did get a bit cool over the week-end, but I heard from the repairman Saturday and he was there punctually on Monday. The financial savings was great and the service was excellent!

Review: Recently I had a number of issues with appliances covered by my AHS warranty. I requested service via telephone. I was assisted by a very knowledgeable and polite AHS representative. Shortly after requesting service, I received an email detailing the next steps, including the name and phone number of the company who would be providing the service. The technicians were skilled and professional. They needed to order parts. I was notified when the part arrived and an installation date convenient for me was scheduled. Overall a great experience. Keep up the good work.

Review: I had multiple calls for two problems - a leaking garbage disposer and stopped up commode. The garbage disposer was examined by the technician and he ordered a new one, delivered the next day. He installed it in a new way, I would never have thought of. That gave me the option of putting in a hand soap dispenser. The second call was for a clogged up commode. The same technician came out and made the repair very quickly. I was impressed about how well the problems were fixed, the fantastic timeliness of arrival very soon after placing the requests using the AHS online service, and the neat workmanship. The technician was neatly dressed, checked that all was working well and cleaned up everything before leaving. Very well appreciated!!

Review: Horrible!! Should have read all the bad reviews first. Do not go with this company!!

Review: I have had AHS since 2010; I hated them till recently where they have brought in some really good repair companies that are willing to solve your problem instead of collecting the deductible and leave u empty handed. for example, they used to use Aaron pool when I had problems with my pool equipment. these guys never did anything useful for me and on top of that they including their receptionist were very rude. but they have added pool buddies now to their list and these guys are the total opposite. Robert, the tech from pool buddies is professional, easy to work with/great attitude, and knows his stuff extremely well. the moral of the story is "AHS, please hire the right companies and your customers will advertise for you".

Review: My most recent experience with American Home Shield, was when I called to have them come out and service my A/C and Heater and shut down my swamp cooler for the winter. The Service people were AAA Affordable A/C. They came out right away to my surprise because it was late in the season and I know they have a lot of services to do at that time of the year. The contractor was very friendly and clean. He was also telling me that I need a drain for my swamp cooler. He even checked my heater to make sure it was working properly and disconnected the water to my swamp cooler. One year I had another contractor to service my heater and close down my swamp cooler for the winter They were Lake Havasu City A/C. I will never use them again, that winter the tech. didn't turn off the water to the swamp cooler and it got cold that winter down to 25* and I had a giant icicle hanging off my roof in the back. It cost me in repairs for having them out here.. Never again will I do service with Lake Havasu City A/C

Review: THE WORST CUSTOMER SERVICE EVER!!!! If I could give negative stars I would. My mother and I both have our houses under warranty, when making my first claim this year for my AC unit. They sent the service worker to my mom\'s address . Because of their mistake I had to wait another week for someone to come out. Which i have still not got my credit back. Then once they came out to the correct address. The service company sent the information of the the warranty, they called me to tell what and what\'s not covered. I asked for them to email the information to me so I can review. I never got a email (still have no email) so I called next morning and spoke with Jessica who was very RUDE, as I waited for Jessica to come back to the line to give me the information I needed, i\'might all of a sudden back to the automatic phone system. I then waited a hour for another representative before I had to hang up. Between my mother and I we waited on hold for over 4 hours on Saturday. In the meantime I received a text from the AC Guy with a appointment confirmation. So I let it go. Then Sunday morning I got another text for the AC Guy saying my appointment is cancelled. So once again I\'m on the phone with America home shield. The representative told me I had canceled my service through the automated system which i didnt do. I do find it strange that Jessica, the representative I spoke with the day prior transferesd me back through the automated system. At this point I had had enough with this service and I spoke with a manager, Kevin. As a manager the customer service was horrible he was talking over me and I even asked him to just listen to me for one second and HE STILL TALKED OVER ME!!!! This company has some MAJOR customer service ISSUES. Not only are you losing me as a customer but my mother is cancelling too because of all the time and energy I had to put into this. I would NEVER recommended this company to anyone!!! As a company I would really consider reevaluating your whole department of customers service if you choose to continue business in this manner you will lose more and more customers.

Review: A broken washing machine. I pay the large extra so expect good service.The repair man came out said they had to take the machine to their shop to fix it. would be bout a week. Well 10 days later they bring it back and say it is still broken but you can use it. They needed to order a motor and some other parts. Hey what did they do in the 10 days they had it...now longer for ordering parts. A woman with 4 kids without a washing machine for 10+ days is bad enough but after trying to use it, well it wouldn't run. The machine is upstairs and am afraid it iis going to start leaking which would reall cause problems. Seems to me that with their discounts a new washing machine whould cost less than this but they just sid they wuld give me the cost of the ordered parts to put toward a new machine if I wanted to buy a new one. What happened to the customer service and dependability. I's done with them and if you are smart you will be too. This is totally unacceptable.

Review: I think American home shield is a great company. I\'ve not had any problems. They people they are contracted with do a great job.

Review: I got a call from my tenant in one of my covered houses stating that there was water leaking from the kitchen sink. I drove the 40 miles to my rental and determined the leak had to be from under the strainer basket. picked one up at local hardware store and properly installed only to find water still leaking. Rubbed a little rust spot on the bottom of a 6 year old stainless steel sink and could see daylight through a pin sized hole. I didn't have my contract so called AHS service department and spoke with an agent named Robert. I specifically told him that the leak was through the sink and not from any pipe. I suspected AHS might not cover the sink. Robert put me on hold twice to verify coverage and then told me that the repair "WOULD BE COVERED" so I went ahead and placed a service request. AHS contacted and scheduled their contractor to make the service call. I again traveled the 40 miles to meet the contractor, who after a total of 5 minutes surveying the problem told me AHS would contact me concerning the repair. The next day AHS called and informed me that sinks were not covered under the contract. I told the agent that the phone agent had told me specifically that the sink was covered. I, of course, was very upset. I asked to speak to a supervisor, the agent replied none were available, that she would pass on my complaint and their standard policy was to pull the tape (they have the standard message that call may be recorded for clarity)and if it was determined that the original service agent had incorrectly told me the repair would be covered then AHS would cover the repair. I asked how long that would take she said "4 hours". Having no reply contact from AHS, I called back the next day, this agent told me it would take four days. Well, it has been over 6 weeks now, I have called weekly threatening to cancel my policy and am told that they haven't reviewed the tapes which I believe is bullcrap and they just hope I will go away. Every time I have called I have asked to speak with a supervisor and none has ever been available, I wonder do they exist. I have Fidelity National coverage on my personal residence and have never had any issue with a claim them. If my AHS issue isn't resolved by the end of the week, I will indeed cancel my policy and make formal complaints to the AZ AG and the BBB.

Review: The worst customer service in terms of communication Average hold times 45-60 minutes