Home Warranty Companies in Arizona

Review: Very poor Customer Service. Every single time I call them, I have to wait for an average of 45 minutes and I end up canceling the call. Very frustrating. My A/C is not working and the first time the contractors sent did not do a good job of identifying the problem and within a week of adding refrigerant, the A/C problem started again. Filed a request service to know that the compressor needs to be replaced on the second visit from the same contractors. Now, with service requested on 8/31, there is no information on when the compressor will be delivered and when our A/C problem will be solved... calls are not answered, no answers to questions and it is just a frustrating experience especially when you are in 107 degrees heat with kids. I will NEVER recommend AHS to any of my friends... it looks like they try to cut cost by having less people to answer the phone calls even during business hours particularly calls placed to enquire about service status - whereas sales calls to open up a new account will be answered much faster. Looks like to me that this is a Company that will put profits first ahead of its Customers.

Review: Kind people helping me navigate a system that can be frustrating at times, ultimately resulting in a good outcome. We tried repairing the unit a couple of times before ultimately replacing it. the contractors were all very courteous and timely.

Review: Our 20 year old HVAC unit was serviced by one of your contractors recently. They were courteous and notified me when they were on their way. I like that! They explained everything they replaced and very detailed about what to watch out for if we had any more problems. Just don't know why your company doesn't use contractors in the Athens area. This contractor was quite a ways away from us but provided great service.

Review: Very disappointed in AHS Same experience twice. -Reaching an agent has taken over 2 hours of being on hold. -Agents are Kurt and unhelpful. Ac breakdown in Arizona takes average of 3 -4 days to even get a technician to the house. - AHS climbs they cannot find enough techs in az to fill the need. ????? I was able to find a technician to come out same day within 15 minutes. ( on my $) Administration is inefficient. Non courteous. Once they finally come out they did fix the unit.

Review: My air comditioner went out when it was 108 degrees. I called for service and I had it repaired by the next afternoon. I hughly recommend AHS to anyone.

Review: The original contractor balked at the repair. AHS assigned another contractor to the request but did not inform us of the change. So, we\'re still without our appliance 6 weeks after the initial contact with AHS!!!

Review: It is convenient, time saving, and hassle-free to go to one place to make an appointment with a repair company via American Home Shield. And the contracted repairmen I've dealt with have been courteous and honest, and I have been very happy with their work.

Review: They sent a service person right away, but first I received an email confirming who would be coming to check out my problem. Everything was done in a timely manner without waiting for days. I appreciated that very much. A Pleased Customer with American Home Shield

Review: The installer they hired to put in our dishwasher said AHS would not allow him to do everything he needed to finish the install. He said all the other home warranty companies will let him. So he left the dishwasher at my house and said AHS would not let him come back to finish so I was on my own. I was shocked. I would not recommend AHS ever.

Review: Every time I call to have service done Old Republic finds a way not to cover the problem. Most recently the shower valve was not working correctly and the company said that they would not cover it because our water pressure was too high. There is no mention in the contract as to what a good water pressure is! The service person said that this happens about half of the time that they are sent out on a job by Old Republic. In addition some of the service personnel put work orders from ORHP on the bottom of the list. I called ORHP this last Monday November 24th. The technician came out on Wednesday and said he had to order parts which did not come in according to him until December 1st. We still are waiting on the service person to fix out dryer. WHAT EVER YOU DO STAY AWAY FROM OLD REPUBLIC!!! Also note the boiler plate response to all of the above negative reviews.

Review: Major problem we had with the warranty was the communications to get service/repair. Called in for a few leaking faucets and had to argue with the representative on the phone about the repairs when the service tech arrive to give them permission to do the repairs. We were told that the call only covered 1 faucet, ask to speak with a supervisor and was told we would get a call back in a few days. The issue was resolved a few days later but it was very inconvenient and time consuming.

Review: I have called this company to fix a few things and the service is absolutely horrible. They are incredibly cheap and they don't want to help out unless the have to. This place is a complete rip off. Do yourself a favor and find the worst repair guy in your town and chance are Old Republic has already filled a work order so he can come do a halfass job and not fix anything only to tell you that they will need to send someone else out to actually fix the problem while still collecting the trade call fee for basically doing nothing. Old Republic did not seem to mind the fact that the people they hire don't speak English but barely know how to fix the problem to begin with. The best solution is to youtube the problem and hit up home depot. This company is a complete joke and a bunch of scam artists.

Review: Problem resolved

Review: On New Years eve our kitchen faucet started leaking in our new home. When we tried to turn off the hot water shutoff valve, it failed and started leaking. We had to turn off the water to the entire house. I submitted the service request via the automated phone system. After 6 hours I still hadn't been contacted by the contractor, so I called the contractor. They told me I'd have to wait until January 5th for them to respond. I contacted American home shield and spoke with a representative. They told me that my policy indicated that they had 2 working days (not counting the day of the request) to respond to the request, and because of the holidays I'd have to wait. I reviewed my policy with the rep and pointed out to her that section B paragraph 4 of the policy stated that the request should be evaluated for expedited services. She put me on hold and came back saying the best they could do was Jan 5th. I canceled the service request and hired another company who repaired the leaks new years eve, but it cost me almost double the total cost of the warranty. Read the contract carefully before you buy, as American Home Shield will NOT respond with the sense of urgency one would expect. Also be advised the expedited services may cost additional money above your deductible.

Review: My experience with American Home Shield was a good one. Everything was done in a timely manner. The only bad part was the initial delivery of the dishwasher. The person delivering it said that I needed to buy a new power cord and a 10' water line. The people from the same company that came out later to install the dishwasher had the 10' water line with them and said that the original power cord could have been used so they went ahead and installed the washer in a timely manner and did a good job.

Review: Washing Machine threw an error. Runyan Appliance was contracted. Said they couldn\'t find part. Took several weeks. Charged me before work was complete. Every year AHS gets more expensive, covers less, service and contractors get worse.

Review: A/C went out ... made the call. Came to the house the next day. Fixed the A/C! Great service, Good work. I am glad that this insurance exists.

Review: My water heater went out and I arranged to have it repaired. I received conformation of the order, heard from the electric company and had it repaired within 24 hours. I had an additional problem with the wiring on the water heater and that issue was also handled that same day. I had to have additional work done with the electrician and that was completed today early this morning. I was well pleased with the repairman in both cases. They were awesome!. American home shield saved me a lot of money, I am happy to have their warranty plan.

Review: We used our home insurance twice and both times it was quick, easy, good quality. Thanks for going a wonderful job.

Review: My pool only has ONE way to program it, and that’s a handheld remote. The $600 remote is not working since we bought the house, but guess what? Warranty doesn’t cover it!!!! So I have no way to program my pool. What a crock of sh$&!!!!!! Will tell everyone to NOT get this warranty company, as logic doesn’t exist.