Home Warranties in Arizona

Review: The technician that came out to repair my electrical issue - came when they said they would, had it repaired quickly, found several corresponding issues and repaired them, and left everything like it was found. The service was excellent from Speedy Electric and AC.

Review: Troy, in sales is to tops! We have been with AHS for 10+ years. I called to find out how much more per month it would be to have some more coverage added. After much frustation the prior day, holding forever, being transferred 2 or 3 times & then being told what I was requesting was not possible without cancelling my current contract & starting all over with a new contract, so finally gave up. Next day I called sales & talked to Troy. Very little time on hold before getting a real person & once I told ihm what I was wanting to do, he had it taken care in a few minutes. Troy is your best customer service, sales, customer retention specialist you will ever have!!! Don't let him go.

Review: Overall, I\'m very happy with AHS. However, I do have a few nits with them. Last repair was by GE Appliance. No one contacted me to tell me when the appointment was made. GE said "AHS should have contacted you". AHS never did. It\'s not a big deal, but it might have been had the technician showed up and we weren\'t home. As it was, we weren\'t going to be home when he was scheduled to come to our home. Repair parts: I think I understand their business model and that is that they (AHS) provide the parts in order to save the mark up. I get it. However, who can go three weeks without a refrigerator? We have.... twice. To their credit, they did repair the machine and the subcontractors were very good to excellent (one was a jerk.... had an attitude because it was "his" route and other guys did the work and we had established a rapport with them - so he refused to repair an item that was beyond its useful service life..... but the next guy did so..... no foul other than having to listen to a noisy ice maker door motor squeal for about a year). AHS isn\'t for emergencies..... their TOS indicate the contractor has 24 business hours (or something like that - which equates to three days - not counting weekends) to respond. If your water heater springs a leak and you don\'t like cold showers...... you might have to make other arrangements. We have renewed with AHS on this house..... and we\'re glad we did. I know most people think that home warranties are a waste of money..... I don\'t. It\'s more than paid for itself on several occasions. When you buy a "new to you" house, it\'s a pig in a poke. Most home inspectors - if they want to get called again - don\'t call out everything. As a result, there are always surprises and your only recourse is a refund of the inspection fee.

Review: An issue arose with my hot water heater and just as many other reviews have indicated they denied my claim. I have devoted countless hours to this issue, sitting on hold, speaking with Reps in a foreign country, dealing with a service company that literally spent 3 minutes looking at the hot water heater only to state that, I\'ll have to write this up to send to your insurance, give me a few, then sit in his truck and drive off. I haven\'t heard a word from anyone for 2 1/2 days later until I called AHS to find out what is going on THEN they tell me it was denied and it will cost approximately $1000 to repair. Naturally, they have charged me the $100 deductible, for nothing in return. I can\'t keep pursuing issues with them at the rate of the time consumption it requires so I asked to cancel the policy then, they ask if I want a second opinion. No, I\'m done, cancel the policy because I am cutting my losses. I will never pay this kind of money without first checking BBB website and picking an A+ company in the future. Now I know.

Review: super lousy service , they came 3 different times and each time did jimy jack job on same a/c unit and will not replace the unit keep making up excuses . we pay them 100 each time .also they want to charge us $60 per pond for freon we called have some one else who came and said you a/c unit need to be replace also had we hired him he was going to charge us $21 per pond for freon also their do not answer their service calls for average 20 min so make sure you have at least 20 to 30 to get them on phone

Review: been without ac since sarurday it is now Tuesday night this is the desert gilbert az 110 plus degrees if anyone in this house starts having respiratory problems or worse there will be a lawsuit

Review: Wow, they seemed good at first. However; they really disappointed us when they were suppose to fix our Air Conditioner. MAX AC came out over 12 times, even the owner of the company came out, to "FIX the Problem" but the issue still was not resolved. My AC was Still Broke. Old Republic are LIARS and Cheats. A Big Joke. Naïve, we decided to Renew our yearly contract. To our Surprise, these Clowns decided to "drop us" and not inform us and supposedly our Check is being returned to us in the mail. BEWARE and STAY AWAY from this SCAM Company! Very sad! Hopefully, they will be shut down SOONER rather than LATER!

Review: I have used both Choice and American Home Shield for warranties across three homes. AHS has superior products and services. The service reps are very knowledgeable, cautious, and respectful. It does sometimes take a very long time to reach a representative (have held for over an hour a few times). In addition, there is a specific process that needs to be worked....you call or go through on line system to ask for service, they assign to a vendor, you either wait or contact vendor to schedule appointment. The process does take time....you need to have patience and persistence at times.

Review: Washing Machine threw an error. Runyan Appliance was contracted. Said they couldn\'t find part. Took several weeks. Charged me before work was complete. Every year AHS gets more expensive, covers less, service and contractors get worse.

Review: When our AC went out and it was the middle of the summer here in Arizona, American Home Shield worked quickly and got an AC repairman out the next day to diagnose and repair the problem.. Fast and courteous serviceman as well!!

Review: AVOID AT ALL COSTS!!! Bought a policy when i bought my new home and all was good, then 2 years later my washer started leaking and i called. I was told that my washer was not covered! Apparently when i signed up with them it was not a blanket policy that covered all my appliances and item, but it only covered my *Top 10*, so only 10 item could be covered and my washer wasn't one of them. I told them that i never picked a top 10 and knew nothing about it and what were they? 1. a/c including duct-work, 2. Dishwasher, 3. Garbage disposal. 4. Water heater, 5. Plumbing, 6. Dryer, 7. Electrical, 8. Heating inducing duct-work, 9. Built-in Microwave and 10. Ranges/Ovens/Stove-tops. So my first question was who picked these for me and why would a/c and heat be 2 different items since they are the same machine? and why would i pick electrical and no my washing machine? I was blown away and very upset, when i asked them to fix my policy since i never picked a top 10, they told me that i would have to cancel this policy and buy a new one to add the washer, but the washer would have to be fixed beforehand and i would have to send them proof. So i fired them on the spot, and now they are sending me bills for the remainder of the contract which they broke. NEVER GETTING ANOTHER CENT FROM ME!!! Keep sending the bills guys, they will never be paid.

Review: These guys are hacks. I\'m considering suing. I had a plumbing issue and got nothing but the runaround. I\'ve called them at lease 30 times in the last five days with no resolution. It\'s a scam - stay away. I have two 4 unit buildings with them and paid over $1100 each in premiums. You would think I could get somewhere...Nope.

Review: Ice maker in fridge stopped working. Went online and filed a claim. Got a response the same day and service was scheduled for the following day. Repair person was on time, professional and knowledgeable. Ice maker was replaced and is working wonderfully. This is the 2nd time we have had to use AHS (last time was air conditioner), and we are very happy and satisfied.

Review: It took 3 to 4 weeks to get my airconditioner fix. Way to long when I\'m in 115 degree weather.

Review: I have been a member of American Home Shield since I purchased my home in 2009. They have repaired my AC, dishwasher, ice maker and a few other things. They have generally used very reliable technicians to fix, repair or replace our appliances. They gave us an allowance to purchase a new washing machine when ours died. We were able to add to their allowance and get the exact make and model that we wanted. Well worth the monthly rate as many of their repairs would have cost much more than what we pay a year. Thank you AHS

Review: DON\'T use Old Republic Home Protection, they are cheating people!Their quality is bad, their service is bad. One star is too much! I purchased a new house in Arizona in 2017 and seller purchased Old Republic Home Protection for me at $555 for one year. Trade Call Fee is $65 each time. My refrigerator was broken. First time I called them their technician came to fix it and I paid $65 by check immediately. But It was broken within a month, they changed another repair company and fixed for me free of charge. But after 1 month and a half, it was broken again. I called Old Rebublic Home Protection again and agreed because it is out of 1 month, I will pay $65 as long as they fix it. They sent one man came to take a picture but said they cannot fix it and asked me to pay $65. Because they do not fix it, I refused to pay it. This man very clearly understand that he didn\'t do anything for me and he dare not to give me a repair paper to sign, then he left. I called Old Rebublic Home Protection again and they said another technician will come to fix it 4 days later. But 4 days later, nobody came to my house. And at that time is July Arizona almost 110 degrees all my stuffs in my refrigerator were deteriorated and had to throw into garbage. I cannot wait them to repair, I had to purchase a new refrigertor. But Old Republic Home Protection sent me collection letter to ask me to pay $65. For the reason they didn\'t provide any service for me for the 3rd time, they may already know my refrigerator is too old to repair, but still sent a person but do nothing, the last time even did not show up, so I refused to pay $65 for this time. But Old Republic Home Protection said I am delay to pay and increased to $90 after 2 months. Consequently, DON\'T use Old Republic Home Protection, they are cheating people!Their quality is bad, their service is bad. One star is too much!

Review: A/C went out ... made the call. Came to the house the next day. Fixed the A/C! Great service, Good work. I am glad that this insurance exists.

Review: I am a realtor and I would strongly recommend against using AHS for your home warranty. This is from my own personal experience with them. Often times there are add-ons and hidden costs when it comes time to have something repaired. Maybe it's because they pay out so little to the contractors that the sub out to, but believe me these contractors will flat out lie and gouge you for as much as they can for out-of-pocket costs because AHS will not cover them. BEWARE!!

Review: I\'ve been with AHS for a year now with my home and the times I\'ve needed to call them and have work done has been great. They came highly recommended from family. I recently received a email for my a/c check and tune up which in Az is a must. When I originally bought my house it was in the contract that the selling party paid for my first year so in May I of course renewed my contract. In this contract I put down that we have 2 a/c units. One for upstairs and one for downstairs. I called in to get this service done and I was NEVER asked how many units I had. So I figured oh ok well when they brought up my contract they seen I had two. The email stated that I would pay a $75 service fee unless something was wrong and then I\'d have to pay for the one that was being worked on. Basically a 2 for 1 deal. I was ok with this knowing both were going to be serviced for the summer. When the service company came out the service person only had orders to check one unit and said if you can call them now while I\'m here and get approval for the other unit I can check it. He said they run into this a lot. Well of course I couldn\'t get through to them before he had to go for his next job and he did wait as long as he could. I finally got through and AHS wants to charge me another $75 service fee. I dont think this is fair. I did my part on my contract and put down two units. When I call in and the customer service person doesn\'t see that I have 2 units or doesnt ask how does this fall back on me and having to pay another $75 fee? I talked to my family members that have had AHS fir st least 10yrs or more and they don\'t know why this is happening. They said the customer service agent should\'ve asked and to call in and speak with escalations. I called back and did this and was told that the agent should\'ve asked those questions to be sure so at this time I said I was never asked. The agent that I spoke with said he was going to send it to his supervisor and I\'d be called back with in 24hrs. I received a call back and this supervisor was telling me they dont see our contact and aren\'t told to ask those questions. So now I not only feel like I was cheated but now lies to about what a agent is supposed to do on a call. I have a paper trail and notes of who and when I\'ve talked to at AHS so if something is wrong with the unit that wasn\'t checked and AHS isnt willing to make this right then I will go further up the chain to make sure other customers dont have this issue and the agent policy is changed. It\'s called being PROACTIVE so issues dont hapoen. I really hope the right person sees this email and does the right thing. Upset customer, Lori Burham

Review: On a sister page (also homewarrantyreviews.com) there are about 25 reviews for Statewide Warranty which are all 3 stars or (mostly) higher. If my initial experience with this company is typical, those 25 reviews have got to be fake. First, the contract I received by e-mail was approximately $50 higher than what was promised over the phone. When I e-mailed for an explanation, the Regional Manager (salesman) was "out of the office and unavailable" for more than a week. When he got around to responding, he told me, "If you pay the higher figure ($444), we'll give you an extra year's coverage." I accepted his offer before having second thoughts, after which I did further checking on SWW, finding they have several complaints against them and are not listed with the BBB. I secured a policy with another (BBB-rated) company, deciding to to cancel with SWW. Then started a long series of e-mails (no response), phone calls (even after 90+ minutes on hold, no human answers). In short, I began trying to cancel the policy 3 weeks before it was to go into effect, and to get SWW to refund to my Visa card the $444 they had immediately taken out. Since they don't respond to e-mails nor does a human answer their phone, I can figure out no way to contact them in order to get this unwanted (and now duplicate) policy canceled. You know, they might have great claims service. Given the facts above, would you like to risk your money up front to find out?