Home Warranty Companies in Arizona

Review: First year plan came with the purchase of our new home. Used the re-key service first and then after a few months called in several plumbing issues. Dripping faucet, leaking faucet, and a bad hot water circulation pump. The Locksmith came the same day of the request and completed the re-key. The plumbing company phoned same day and appointment made for the next day. Faucets fixed and new circulation pump was ordered and was installed a week later and instant hot water in the whole house now. The pump alone cost more than the home warranty plan, so it has already paid for itself. We also have an HVAC unit on the roof that is now 12 years old so we will keep this plan going for a few years and hope to have the same great service and results. For some reason this company does not give good phone. First few calls never went through due to over 2 hour wait time. Jumped online and had instant results. Do all the requests online and company and service have instant responses to your problems. Good experience so far and will renew the contract next year.

Review: This company stated they have a BBB A+ rating..... the better business is in the business of making money ....not protecting consumers! I know I run a company! I was out of state and had a pool pump go out.... I had bought the house 4 months earlier. I did not have any paperwork with me out of state so I had someone replace the pump because if you ever heard a pool pump whine you would know it has to be replaced immediately or your neighbors will have a mutiny. The pump was the problem and so I asked Old Republic which it was covered under my warranty to at least help with some of the cost. They told me all repairs have to be pre-authorized "NO". This company will scam you and get out of everything they are required to pay......AVOID THEM AT ALL COST!!!!

Review: WORST EVER... Asked me to pay out of pocket up front and would reimburse me for A/C repairs. This is unacceptable when I have a contract and it defeats the whole purpose of even having a contract, the point being I don't have the money UPFRONT to pay out so American Home Shield can reimburse me. Yeah, right like they would reimburse me...not. Liars, cheats and thieves. Look elsewhere for your home warranty because you won't get one from American Home Shield.

Review: Great in as long as you keep on them about getting the job done. In a year have used them 4 times. Of those times, I have been double charged and sent 2 different repair people who either did not properly fix the problem or were unable to diagnose/fix the problem (clogged exposed pipe we ended up fixing ourselves in less than 10 minutes). Was over 1 month without a refrigerator while waiting for repair/replacement. Now I just call corporate directly for everything as they get it all handled right. Like I said, decent service as long as you are a strong advocate and do the leg work, etc yourself.

Review: I USED TO HAVE A H S AND THEY WOULDN'T FIX MUCH OF ANYTHING ONLY PIECES OF THINGS SO I GOT FROM THEM, I WAS SPENDING MONEY ON THEM AND THEY DID NOT WANT TO FIX ANYTHING. MY DAUGHTER GOT A WARRANTY WITH A H S AND HER AC WHT OUT, IT WAS BUILT IN 1982 SO PARTS ARE VERY HARD TO COME BY IF THEY ARE OUT THERE AT ALL. A H S SENT ONE OF THE PEOPLE THEY HAVE ON CONTRACT AND THE SAID SURE IT CAN BE FIX BUT WE HAVE TO FIND THE PARTS? THE UNIT IS TAKING A DUMP AND THEY WANT TO PUT A BANDAD ON IT UNTIL NEXT TIME. FIRST R22 IIS DONE WITH, YOU CAN'T FIND THE PARTS FOR A UNIT 30+ YRS OLD. THEY WON'T GIVE HER THE $1500 TO PUT TOWARD A NEW ONE, THE WANT TO FIX? THE UNIT AND GIVE HER $400 PRETTY CHEAP OF THEM. AND THE KICKER IS THE SHORTEST AMOUNT OF TIME TO TALK TO SOMEONE WAS 25 MIN, THE LONGEST SOFAR HAS BEEN 1 AND A HALF HR ON HOLD TO ALK TO ONE OF THERE BONHEADS. SO ANYONE LOOKING INTO A WARRANTY FORGET # 1 THEY SUCK AND THEY ARE GOING TO F**K YOU IN THE ASS

Review: Stupendous. Our (Whirlpool) AKA Sears Kenmore Elite Refrigerator went out. The work was done in a timely and professional manner. New parts were ordered and installed. The repair technician was friendly and pleasant. She was very skilled and knowledgeable. We are very pleased with the level of service that was provided to us by home shield. My only concern is that we should be able to receive a discount upon renewal because of our continued patronage. All my other insurance providers give us that discount. To include home alarm service, auto insurance, homeowners insurance, and home termite service provider.

Review: I have been with American Home Shield for 21 years. I have never been dissatisfied with any repair man they have ever sent. All the companies that have come to my home have been professional, pleasant, and knowledgeable. I am always satisfied with the service I receive and with my dealings with American Home Shield on every level.

Review: Every time that I have had to use American Home Shield, I've been completely satisfied... Would like for the service charge to go back down a little, for that can be tough on a Senior Citizen on a fixed income. Other than that, I have been pleased with the service, the service guys that came over, and the time it took to do the work that was needed. I would like to pick my own AC man, if possible. I completely trust him and his company, but they are not on American Home Shield plan. Other than the two things I mentioned, the service charges and not being able to use my own AC man........ American Home Shield is absolutely great, and I'm completely satisfied with the services that I have called them for.....I wouldn't use any one else.......

Review: I was told by AHS they would allow $10.00 a pound for Freon. When the tech came he did find a leak in my system (which was under warranty) and fixed it. However he was going to charge me $70 a pound. I did get him down to $50 a pound. He put in 14 pounds - that came to $700 for Freon and with a $100 deductible that was $800 for a repair that was under warranty. I was told by another tech who asked about the problem said he would have charge $150. This was way to pricey for a program that suppose to be protecting me.

Review: Every time I had to contact AHS, which was 5-6 times, I was on hold for at least an hour. Then they double booked a repair company to come out, and tried charging me twice. It\'s really frustrating when I have to waste hours on the phone to tell them they messed up and charged me twice. I was told a service company would be out within 48 hours, it ended up being 8 days. The customer service agents on the phone were nice, but didn\'t really seem like they knew what they were doing based on the multiple redundant calls I had to make. I don\'t have a lot of experience with warranty companies, but I won\'t be coming back to this one when it expires.

Review: I recently bought this policy when I purchased my home. My garage door springs broke at 6.01pm on Friday night. I contacted the helpline as my garage door was open, I also needed to go to work the following day and my car was trapped in the garage. I was allocated a contractor who would not come out for my $75 service fee over the weekend, He wanted to charge me $185, he took my address he then refused and said it was too far I would have to wait until Monday. I called AHS back as I wanted to speak with someone, I waited 56 minutes, I was then put on hold for 8 minutes while she checked my policy, (they only have 3 policies available). I asked for a more local company as this one was over 40 miles from my home - I was refused.I was not allowed to change my contractor. I asked to speak to a supervisor, and again was put on hold for 6 minutes and was told I would have to wait 24-48 hours for a supervisor call back - 100+ hours and still waiting for the supervisor to call. I am ready to cancel my policy with this company as their call center is undermanned, if you have a home problem that is not classified as an emergency the contractors only work Monday - Friday 8am-5pm. Which is inconvenient if you also work 'office hours'. You cannot resolve an issue as staff will not return calls. I ended up having to pay another company $275 for the repair to the springs.

Review: Unfortunately this is another bad review for Old Republic home warranty. We moved into our house 6 weeks ago, and before we bought the house we had a licensed pool company come inspect the pool at our expense. He said the pool equipment was all in working order and we were safe to buy the house. Our goal in getting a protection plan with Old republic was to avoid unexpected and costly repairs at inconvenient times. We saw value in paying nearly $600 upfront to Old Republic, and knowing we would pay at minimum $60 per service request. Over the past few weeks, dozens of phone calls and getting so angry I could scream, Old Republic has been able to explain to me why our line of thinking is so wrong. From my experience, Old Republic's way of never needing to spend a dime on service will simply be to classify every problem as a "pre-existing condition". Old Republic uses a terrible pool service repair company in our area, the biggest issues with Fosters pool service is that they do not answer calls or return voice mails... over the period of 2 weeks I left countless voice mails trying to get them to come fix the problem they diagnosed, they never returned one call. I had to have another pool company come out and and take care of the problem. As it turns out, Fosters misdiagnosed the problem and the other pool company that came out fixed everything and was much better. The pool company that Old Republic uses has 9 reviews on yelp, every review was 1 star. When I asked Old Republic why they still use them even though they have terrible reviews, they said they don't go off of reviews, which says to me they use them because they help Old Republic in their scam to never have to service or replace equipment. I really am trying to avoid going on for pages about all the frustrating and roundabout conversations I've had with Old Republic representatives. I try to make it a point to leave 5 good reviews for any bad review, because I think it's unfair that most reviews out there focus on the bad. I wish I was in a position to leave Old Republic a glowing 5 star review. Bottom line is that Old Republic holds all the cards, they are judge, Jury and Executioner,(decliner of claims). They have no reason to provide the service they lead you to believe you are purchasing. I kept asking them for supervisors and the simply told me they would not escalate it any further. I told them they were forcing me to give them a bad review and they simply did not care. I then cancelled my plan I have only had for a month, and they told me that my refund would be prorated for services already rendered... what services? When I asked them directly what the refund would be they wouldn't even tell me. Just said it wouldn't be the full amount and I would get it in the mail. I paid $600 for the protection plan with Old Republic, $60 for the terrible contractor they use for service, and now another $600 to a pool company that knows what they are doing to actually fix the problem. I hope someone from Old Republic will reach out to me so we can resolve this, I would love to be a happy, long term customer of theirs. But I haven't seen anything from them showing that they want my business or my money. I would absolutely not recommend this company Call or email me [email protected] 801-309-1504

Review: We love the way AHS, response right away on a work request, n also the contractor they select has dine a great job, on our specific needs. We are so glad to have this coverage with AHS, n recommend it often to our family n friends. The contractor that has come to our house are very professional in his work n cleanliness is done great. Never had a complaint of the contractor. And AHS Is very prompt in getting to our service request. Thank you.

Review: Had worst experience with American Home Shield and CNJ plumbing that they assigned for work. They both are contracted and rip off customers. AHS assigns CNJ to repair my broken water heater. It’s covered appliance in the plan. CNJ guy came just to check my water leak after 3 days. Took some pictures and told me to wait for AHS approval. Why do you need approval for covered appliance??? Their eta was 24 to 48 hours.. Are you kidding me!!!! It’s winter and my family does not have hot water in house and CNJ just came to took nice pictures of my broken water heater!!! The worst part is not yet over, i waited 48 hours to get approval. Finally CNJ called me stating they got approval from AHS but I have to pay $400 extra for my house modification which insurance does not cover. What modification??? New water heater are taller than old ones??? Really!!! We just don’t know anything about water heater right??? This is really extreme. I declined modification and they simply said without $400 payment, they won’t even come. Really. I wasted 5 days for nothing. Finally I called another plumbing company and they just installed new water heater same day... don’t call AHs at all. Thanks Yatin

Review: The hold time to s/w a customer service rep is over an hr. I have an unresolved issue, I have been waiting for an ice maker repair since July 19. The company that initially came out told me they would order parts and be back. They now tell me they can't repair it as AHS told them it was under warranty? Yes, it is under warranty..with AHS. I was on hold on Friday for over an hr, again today on hold for over an hr. The only dept that seems to answer the phone is Sales, but they say they can't help me, they can only transfer the call to customer service to be put on hold again. No one seems to have any accountability. I am unsure as how to get this resolved.

Review: When my air conditioner went down AMS was there for me and that helped me and my Service Dog endure the Summer here in Az. We are both very Thankful to be a customer of AHS. When renew time came along I jumped to renew on-line, but ran into an issue. AHS only allows payment to be made by credit cards. No bank checking account, no Debit Cards, just a lousy credit card.Why hinder your service by limiting payment choices? The best way to protect yourself from heavy repair bills and keeping your home investment safe, secure. Personally, I wouldn't want not to have AHS.

Review: I have been a loyal customer with American home Shield for over 10 years thank goodness didn’t have to use them during these periods of times the moment that I didn’t need a water heater the red tape!!! I have been without a water heater for six weeks and all because their customer service which have script statements refuse to understand the problem. They send in their service repair people to look at the water heater And the greed that the water heater needed to be replaced at service call cost me $100 then the plumber try to upsell me with another water heater and Modifications that will not be covered by American home Shield totalking. Over $475.00 mind you I have been paying close to $500 a year for 10 years and maybe three service calls in those 10 years I could’ve put that money in a savings account or an interest I have the security of purchasing and paying for a water heater or in the air-conditioning unit anytime I want to . What was worse is that the customer service and the so-called management team that was following up never did anything. The way they fixed the problem was to pay out a portion that does not cover the water heaterAnd service....

Review: My father was a member of AHS and he always great things to say about the company. When he called he received great service and the technicians were always courteous and well knowledgeable about the product the service was for. He passed away over the summer and I now live in the house and called up AHS and had the contract in my name. Everyone I talked to was very nice and helpful.

Review: AHS directed me to a contractor who seemed compentent and efficient in diagnosing the issues and providing verbal options for resolving them. The contractor was not as efficient when it came to providing written estimates or details of the services provided. Between the contractor and AHS, the team seemed flexible in transitioning an older style unit to new. At the end of the repair, the issues were resolved.

Review: I have had to try to use my home warranty on three separate occasions and all three repairs have either not been complete after several weeks of trying or were completed subpar and I'm so fed up with trying to call AHS to remedy the problem that I have let it go, much like I feel they expect. They have sent out customer satisfaction survey's and I have been honest and rated them extremely poorly and they haven't even bothered to call me and investigate. With the exception of the call that I just got off of which took 16 mins for them to answer the phone, Every time that I have called them for support, the wait has been in excess of half an hour wait time. Once the operator comes on line I have been disconnected twice before I even get to say hello, they just disconnect the line. I have requested to talk with a supervisor on two different occasions to which you are put on hold again for a very long time and then just get someone's voice mail never to be heard from again. The first repair that I needed was for the ice maker on my refrigerator, it keeps plugging up. Scheduling the service was a MAJOR pain in the butt as they kept trying to schedule same day appointments because of someone else canceling. I needed notice so that I can take time off work. Once I was able to finally the someone out to the house, the service tech was very friendly, seemed to know what he was doing and replaced a part on the refrigerator saying that it was a problem with humidity. I was told that there was a 30 day warranty if it continued to jam to call back. It was jammed again the very next day and the service company isn't returning any of my calls that I have made. The next time I needed my Air Conditioner serviced. This time when the Tech came out he could hardly even speak English, he couldn't understand well enough for me to explain the problem that I was having. As a result, he kept telling me that the AC was working regardless of my trying to explain what wasn't working. Eventually in frustration I just let him leave. Next was my Dryer. The tech came out a week after the call, he seemed very knowledgeable and mentioned that he had to order parts. Once the parts had arrived I would be called to schedule installing them. That was four weeks ago. I have called many times both the service company and AHS and am getting nothing but finger pointing as to who actually has the parts.