Home Warranty Companies in Arizona

Review: Telephone service when I called for service was prompt. Agent scheduled a GE appliance repair while on the phone. Service arrived in a few days as scheduled. Email follow up the the service was easy and convenient. I like dealing with AHS.

Review: In the middle of yet another freezing spell, we woke up to a cold house. The furnace was out and after submitting a service request, I received an immediate call. Because I had no way to get home and my partner had an exam, we set up for the afternoon. The owner of the company called me back within minutes to tell me that the pipes would freeze if I waited that long and she could have someone out there immediately if I could get to the house. I managed to get home to let in the technician and after running out to get a part, he had it fixed in less than an hour! Which was great because I had 2 dogs plus a foster dog at home that also needed to stay warm.

Review: This is my second time having to place a claim. I went online and placed a claim, the next day the AM PM plumbing service call to schedule repair. They were able to come out the day I scheduled, they didn\'t have my model so they left came back within an hour with the garbage disposal. They were very professional and they replace my garbage disposal in less than half hour.

Review: We live in Phoenix, AZ and our AC went out in May. It is almost mid July and our unit is still not working. When I called to place the work order with their customer service back in May, the girl that took my call was completely incompetent and failed to answer my questions. During a 30 minute call, I spent about 25 of those minutes on hold for her to come back with with a one or two word response to my questions. She finally dispatched All Star Refrigerant to my home. The contractor with this company called me to set up an appointment for the following day but then did not show up. When he finally arrived he indicated that my unit needed refrigerant and charged me $350 with the impression that everything would be fine. And because we were in the middle of construction on our home, he told us that we needed to get up on the roof to clean the coils once we were done. Less than a month goes by and my unit is again not working properly. I have made several attempts to contact American Home Sheild, their automated system indicated it was a ten minute hold; when in reality it was 30 to 40 minutes before I eventually hung up. I eventyally called the contractor that came to my home hoping that he could help me. He agreed to come to my home the following day to assess the situation, well you can guess it... He didn't show up. Four days went by (Monday night at 10 pm) before I got an email from him asking if he could come on Wednesday, I agreed. He showed up on Tuesday without notice or calling anyone to advise he was coming and then called me Wednesday night (at 9 pm) to say he got on my roof and that the unit is working just fine and that was what he would be reporting to the home warranty company. Part of his report indicated that the unit was cooling the house properly, which in my opinion is difficult to report when he didn't even enter my home. We are out $350 and nothing has been fixed. In addition, my hot water heater stopped working and they sent a technician out (charged me 75 dollars) to say that he couldn't help me because lighting it was a safety hazard. They also indicated that nothing would be covered because parts were missing from the water heater. The hot water heater was in that condition when we bought the house (in March). He quoted me $1,100 to replace the "400 gallon water heater" for my 962 sq foot house. We ended up eating the bill for a brand new hot water heater. Overall their contractors are unprofessional and flaky. It is so good to be a new home owner and know that I am protected by my Coldwell Banker recommended home warranty.

Review: We had a service call scheduled for 3/19 but the technician called in sick. I realize this is not the fault of Old Republic but this was the 2nd service company we have had from Republic. The first company "fixed" my water recirculator by turning up the temperature of my hot water heater. Really! Needless to say, that required a 2nd and finally a 3rd call back. This time, I requested the 2nd contractor. Today, on 3/20 (after waiting around yesterday for an hour before we were called), we waited around for 2 hours. As the technician was starting his work (to replace riser valves that are frozen up) he was called and told to stop the work...now it is NOT covered item because they determined the valve failure was due to hard water. Excuse me? Totally dissatisfied. But it did save me $550 because my renewal was up and there's no way I'm going to be duped again. What good is a warranty that has so exclusions that it becomes almost useless? Save your money!

Review: I had problems with my clothes washer. AHS and their contractors did everything possible to fix it. When they saw it to be impossible to repair, I was offered a new machine. I welcomed the chance to get a new washer. I'd had it up to my eyeballs with going to the Laundromat week after week. I was sent an email with questions about my old machines features. Then very soon afterward, received an email detailing a machine which I would possibly be getting upon my approval. I quickly approved the new machine, and have been in laundry bliss ever since. The machine didn't cost anything out of pocket at all. It was 100% FREE. And it is a great machine. God bless AHS.

Review: On a sister page (also homewarrantyreviews.com) there are about 25 reviews for Statewide Warranty which are all 3 stars or (mostly) higher. If my initial experience with this company is typical, those 25 reviews have got to be fake. First, the contract I received by e-mail was approximately $50 higher than what was promised over the phone. When I e-mailed for an explanation, the Regional Manager (salesman) was "out of the office and unavailable" for more than a week. When he got around to responding, he told me, "If you pay the higher figure ($444), we'll give you an extra year's coverage." I accepted his offer before having second thoughts, after which I did further checking on SWW, finding they have several complaints against them and are not listed with the BBB. I secured a policy with another (BBB-rated) company, deciding to to cancel with SWW. Then started a long series of e-mails (no response), phone calls (even after 90+ minutes on hold, no human answers). In short, I began trying to cancel the policy 3 weeks before it was to go into effect, and to get SWW to refund to my Visa card the $444 they had immediately taken out. Since they don't respond to e-mails nor does a human answer their phone, I can figure out no way to contact them in order to get this unwanted (and now duplicate) policy canceled. You know, they might have great claims service. Given the facts above, would you like to risk your money up front to find out?

Review: My air conditioning broke at the beginning of the summer and i haf to wait 5 days for it to be repaired.

Review: Terrible customer service, they do not follow through with what they say they will, and they changed their story. I called in on a Monday to request maintenance on a leaking hot water heater. I had not gotten a call from a tech until the next day, which is fine because I expected that they would fix it that day as well. When the tech called, they scheduled the plumber to come out on Wednesday. We're now looking at 48 hours with a leaking water heater which is in my garage, which shares a wall with my living room. I called ORHW to express my frustrations with the time it was taking to be taken care of and told them about the water damage (which wouldn't be there if it had been fixed on Monday or early Tuesday). They basically said it's my problem now because water damage is secondary--which I understand, however, the water damage wouldn't be there if they had put a higher priority on the service. Which brings me to my next part: the woman I spoke with on Tuesday admitted that it was processed as "regular" service call when it should have been processed as "priority." She advised that she would change the plumber to a 24 hour plumber and would have a supervisor call me Wednesday morning about my concerns of the water damage. Wednesday morning rolled around and the new plumber showed up right away, however I never received a call from a supervisor. The plumber contacted ORHP to verify that the new water heater would be covered and that removal would be taken care of, which it was. He also advised them of the water damage, and ORHP told him they would contact me. ORHP then called me to verify that the water damage was my problem now even though they took 2 days to get someone to my house. I told her that I was upset that they scheduled it as regular instead of priority, which resulted in my water damage. This is where she changes the story and says that it was scheduled as a "priority" service the entire time and was never "regular." I asked her if I should have placed more urgency on the leak when I called the first time. She said they have standards they go through when placing priorities on service calls, so they will place it as they see fit. I advised her that I will not be renewing my home warranty when the time comes and she said nothing--obviously they do not care about their customers because they already have my money and my service. This company is terrible. Find someone else!

Review: I have experienced nothing but excellent service from the AHM representative all the way to the representatives of the contractors. I have needed services from plumbing, electrical and appliances. The communication between AHS and the contractors has been timely plus follow-up communication has been excellent.

Review: I have had nothing but bad service and poor customer service from AHS. Anytime you call for service or ask questions the wait time is at minimum 1/2hr. I had an issue with my AC service scheduled and appointment. The service company that came out was more interested in selling me a new unit than repairing my issue. I immediately contacted AHS after (1/2hr wait) and requested another service company I was not comfortable with the first. The second company very professional, I was pleased and wanted to use them to make the repairs. Little did I know AHS has a contractor relations department where a contractor can call and request to service the issue even if the home owner does not want them. Where does the home owner relations department come into play?? How is it that a trade service know more about your policy than the owner??

Review: I had a great experience with American home shield. I called the claim number and submitted my claim . I was contacted by the repair within a day. Not he repairman showed up on time and was able to fix the garage door opener quickly. There were. I hidden fees I just paid the copayment and it was finished. The opener works perfectly.

Review: Ice maker repair: The person handling my initial call for service was courteous, friendly and very helpful. Scheduled service right away. The repairman was excellent. Explained to me what had happened, what part needed to be replaced and the expected time line for the part to arrive. He called me with 48 hours and scheduled a time to finish the repair. He called when he was 15 minutes from my home, arrived on time and completed the repair within minutes. I was very pleased with the whole experience.

Review: I recently bought this policy when I purchased my home. My garage door springs broke at 6.01pm on Friday night. I contacted the helpline as my garage door was open, I also needed to go to work the following day and my car was trapped in the garage. I was allocated a contractor who would not come out for my $75 service fee over the weekend, He wanted to charge me $185, he took my address he then refused and said it was too far I would have to wait until Monday. I called AHS back as I wanted to speak with someone, I waited 56 minutes, I was then put on hold for 8 minutes while she checked my policy, (they only have 3 policies available). I asked for a more local company as this one was over 40 miles from my home - I was refused.I was not allowed to change my contractor. I asked to speak to a supervisor, and again was put on hold for 6 minutes and was told I would have to wait 24-48 hours for a supervisor call back - 100+ hours and still waiting for the supervisor to call. I am ready to cancel my policy with this company as their call center is undermanned, if you have a home problem that is not classified as an emergency the contractors only work Monday - Friday 8am-5pm. Which is inconvenient if you also work 'office hours'. You cannot resolve an issue as staff will not return calls. I ended up having to pay another company $275 for the repair to the springs.

Review: Old Republic has actually been really good to us over the last 3 years and we have recommended them to many of our friends. Unfortunately one bad experience will change all of that. We were in need of a new water heater after ours failed. Old Republic responded quickly to our service call and a technician was at our home by the afternoon. Prior to beginning the installation the technician called for final authorization. I was then contacted by Old Republic to authorize additional unexpected expenses. I was told I would have to pay an additional $100 in order to connect the water heater's temperature relief valve after installing the new water heater. When I questioned the reason for the charge I was told I needed to have an upgraded plan in order to cover code compliance. I can't for the life of me understand how installation of a water heater is covered under the plan but the connection to the pressure relief valve, a building code requirement, is not a covered item. The customer service representative continually referred me to a section of their upgraded plan that referenced coverage to bring items up to code. Our previous water heater and installation met all existing and current building codes, the home is only 9 years old. The Old Republic customer service representative made a mistake interpreting what was required for the proper installation of a water heater and that it should be covered under the standard installation. Unfortunately I could not convince her about the misunderstanding and she just continually told me I should have the upgraded plan. When I asked to speak to a supervisor I was told one was not on duty at the time. I called back and asked to speak to a supervisor by name and was told no one by that name worked there. Unfortunately Old Republic lost a customer this time over $100 and a very frustrating afternoon.

Review: The technician assigned to the work order was very thorough and polite. Explained what was being done, along with the cause of the issue.. He even took the time to show me what I needed to do periodically for preventative maintenance. Personal customer service / AHS

Review: I've had AHS for a number of years, and haven't needed their service but a couple of times. Their operators do not seem to have a grasp on "mechanical" problems when you do call, but you can work through those problems (a bit time consuming). I recently needed to have my garbage disposal repaired or replaced and was told that several years ago my policy changed and that the garbage disposal was not covered. Hmmm...I looked at my newest policy and they were right. It also no longer covered my garage door opener. It used to. So I replaced the disposal myself. I found a better rated home warranty company with MORE coverage for a LOWER annual cost than AHS and signed up. When I called AHS back to cancel my warranty they offered to send me $100.00 for my "inconvenience" and renew my policy with garbage disposal coverage. Well, the disposal is new now and my warranty coverage costs LESS, so you can imagine what I told them!

Review: We love the way AHS, response right away on a work request, n also the contractor they select has dine a great job, on our specific needs. We are so glad to have this coverage with AHS, n recommend it often to our family n friends. The contractor that has come to our house are very professional in his work n cleanliness is done great. Never had a complaint of the contractor. And AHS Is very prompt in getting to our service request. Thank you.

Review: My most recent experience was with a representative who was renewing my contract. She was thoroughly knowledgeable about the product, she was courteous and friendly. I had many questions as I was concerned that my monthly billing had increased. She thoroughly explained the reasons and discussed with me the comparisons of some of the competitors.

Review: Be careful inb dealing with Old Republic Home Warranty. The company is deceptive in the offerings provided by the warranty. If you do not personally try everything that is included in the coverage following the binding of the policy, whatever happens in the future which is covered under the plan...IS NOT. IN my case I had a home inspector do a complete inspection with a write-up that each specific item was in working condition. When one of the item turned out not to work, because it was someone and not me having done the test, the claim for service under the policy was rejected. Be careful, this company will take the insurance premium and run. Good luck catching them