Home Warranties in Arizona

Review: When we needed to have repairs done to our furnace, we contacted AHS and they sent a repairman right out. He was very thorough in checking and the furnace needed to be replaced. They immediately took action and gave us the go ahead and at the same time sent a check for the amount that was covered under the AHS policy. They have been very prompt in handling each call we have made to them and providing the service they represent. We are very pleased with them.

Review: Excellent service

Review: I have had a decent experience with SWW. My calls are usually answered and the tech always comes in a timely manner. All of my service requests were not approved, but the repairs that have been performed have been successful.

Review: Had 2 separate repair calls, one for AC and one for Refrigerator. Made online request with no problems. Quickly contacted by contractors and scheduled with dates within reason. The AC was diagnosed as a seized compressor. The AC tech got repair approved, but instead of going to his truck or back to the shop, he had to order through AHS. Probably a cost savings and quality process. The compressor was installed and the technician said AHS sent a really good compressor. It is 15 degrees colder than the old one ever was. In Arizona that is important. The refrigerator repair went well. Main control circuit card replaced. This card took over a week to get. Refrigerator works perfectly.

Review: Very poor Customer Service. Every single time I call them, I have to wait for an average of 45 minutes and I end up canceling the call. Very frustrating. My A/C is not working and the first time the contractors sent did not do a good job of identifying the problem and within a week of adding refrigerant, the A/C problem started again. Filed a request service to know that the compressor needs to be replaced on the second visit from the same contractors. Now, with service requested on 8/31, there is no information on when the compressor will be delivered and when our A/C problem will be solved... calls are not answered, no answers to questions and it is just a frustrating experience especially when you are in 107 degrees heat with kids. I will NEVER recommend AHS to any of my friends... it looks like they try to cut cost by having less people to answer the phone calls even during business hours particularly calls placed to enquire about service status - whereas sales calls to open up a new account will be answered much faster. Looks like to me that this is a Company that will put profits first ahead of its Customers.

Review: We had a quick response, once the serviceman left, we were notified of what the outcome was and the replacement was in, in a timely matter. Something I feared would be a nightmare was handled so smoothly. Thanks!

Review: I\'ve been with AHS for a year now with my home and the times I\'ve needed to call them and have work done has been great. They came highly recommended from family. I recently received a email for my a/c check and tune up which in Az is a must. When I originally bought my house it was in the contract that the selling party paid for my first year so in May I of course renewed my contract. In this contract I put down that we have 2 a/c units. One for upstairs and one for downstairs. I called in to get this service done and I was NEVER asked how many units I had. So I figured oh ok well when they brought up my contract they seen I had two. The email stated that I would pay a $75 service fee unless something was wrong and then I\'d have to pay for the one that was being worked on. Basically a 2 for 1 deal. I was ok with this knowing both were going to be serviced for the summer. When the service company came out the service person only had orders to check one unit and said if you can call them now while I\'m here and get approval for the other unit I can check it. He said they run into this a lot. Well of course I couldn\'t get through to them before he had to go for his next job and he did wait as long as he could. I finally got through and AHS wants to charge me another $75 service fee. I dont think this is fair. I did my part on my contract and put down two units. When I call in and the customer service person doesn\'t see that I have 2 units or doesnt ask how does this fall back on me and having to pay another $75 fee? I talked to my family members that have had AHS fir st least 10yrs or more and they don\'t know why this is happening. They said the customer service agent should\'ve asked and to call in and speak with escalations. I called back and did this and was told that the agent should\'ve asked those questions to be sure so at this time I said I was never asked. The agent that I spoke with said he was going to send it to his supervisor and I\'d be called back with in 24hrs. I received a call back and this supervisor was telling me they dont see our contact and aren\'t told to ask those questions. So now I not only feel like I was cheated but now lies to about what a agent is supposed to do on a call. I have a paper trail and notes of who and when I\'ve talked to at AHS so if something is wrong with the unit that wasn\'t checked and AHS isnt willing to make this right then I will go further up the chain to make sure other customers dont have this issue and the agent policy is changed. It\'s called being PROACTIVE so issues dont hapoen. I really hope the right person sees this email and does the right thing. Upset customer, Lori Burham

Review: The contractor and his men showed up on time. He was very pleasant and courteous. He was in his clean work clothes. He replaced my water heater and then asked me to come over to the water heater and exzplained to me in very easy terms diferent cituations that might occur. He also showed me how to run a hose outside and run the water every three months to make sure there wasn't any rust or particles. If there were the procedure to handle it. He was very helpful. He made a unpleasant cituation much more pleasant.

Review: Problem resolved

Review: Overall great value. The contractors have been great and have taken care of things professionally and competently. The -1 star is due to their customer service. I had an issue that needed to be addressed as soon as possible and when the contractor called and stated it would be 2 days, I called AHS and requested they try to find a different contractor. I was rudely told that they would not do so because the contractor gave a time within their "48 hr response policy and had already been dispatched. A little more professionalism and courtesy would have gone a long way.

Review: 06/30/2015 woke up to find my air conditioning unit had stopped working…again a week and a half after having it serviced by AHS’s service provider Advantage Air Mechanical, it was over 80 degrees in my house at 6AM. I contacted AHS to request a service call, I then contacted their service provider AAM to set up a service call, they told me it wouldn’t be until 07/06/2015, one week, I explained that this was for a repair that was less than two weeks old, that I have a six month old baby that had just gotten out of the hospital and that I would like an earlier appointment, they would do nothing. I contacted AHS immediately to see if they could expedite the service call, after being on hold for 20-30 minutes I explained the situation to the AHS rep, she said she understood and ask to put me on a brief hold so she could contact AAM or another service provider to see if they could get out earlier, I was on hold for another 30 minutes when she returned she told me that she had talked to AAM and that they had rescheduled my appointment for 07/02/2015. I was extremely frustrated by this point and asked to talk to a supervisor about the long waits and to explain what I had to go through to try and get my AC unit repaired for the second time in less than two weeks. I was put on hold…..again. At this point I was traveling to a meeting about two hours from my home, I drove while on hold for over one hour until I reached an area with no cellular service and the call was dropped. That afternoon when I returned from my meeting I called AHS……again and again…… I was on hold for 20-30 minutes before I was able to talk to a representative, I immediately asked to talk to a supervisor and again……I was put on hold this time for 40-50 minutes. The supervisor said she saw that my appointment had been rescheduled for 07/02/2015, I asked if this could be accelerated to a higher supervisor, she said it would be and that they would call back within 48 hours, five days later I’ve yet to hear back from that supervisor. In the interim I contacted my realtor asking if she had a good ac company that she could recommend to check my ac unit, I contacted All Right AC & Heating, they were at my house within two hours and diagnosed the problem as a faulty AC Compressor, knowing I had a service contract and that this would have to be approved I sent him away pending further conversations with AHS. My realtor reached out to her Sales Rep at AHS to discuss the problems I was having, she told me I would be receiving a call from a customer service rep from AHS, this call came around 4PM on 07-02-2015. For some reason, can’t tell you why I contacted AAM to ask about the 07/02/2015 service call and was told no one for AHS had called to discuss or to reschedule my appointment and it was still scheduled for 07/06/2015. I was contacted around 4PM by Tara Tate, I asked if she was calling because of my request to talk to a supervisor or because of my realtors call, she was calling because of my realtors call. I explained my frustrations with trying to talk to anyone at AHS, about constantly being put on hold, then told her about the being lied to about having the service call changed, then being lied to about having a supervisor call me back (at that point the wait had exceeded the 48 hour window), I gave Ms. Tate the Supervisor’s name and employee number that had confirmed the change to my appointment and that had set up the supervisor call. Ms. Tate told me she would put through an authorization for me to contact my own AC Service Company to do the repair, she emailed me the instructions on how to proceed with in 30 minutes. I contacted All Right AC & Heating, gave them the information they needed to provide to AHS. They sat on hold for over 30 minutes trying to get approval to do the repairs and were never able to talk to anyone and told me they couldn’t help me, so again AHS failed and I was still left with no AC in my house. I tried calling Ms. Tate but your phone system doesn’t have an option to enter an extension, I sent an email, my realtor sent an email with no response until Monday morning 07/06/2015. Ms. Tate responded to my email and honestly it was quite insulting, she asked “Hope you had a happy and safe holiday weekend”, how could I have a happy weekend WE HAVE NO AIRCONDITIONING, it’s been 80-90 degrees in the house for the past week. I would have loved to enjoy my three day weekend but I couldn’t. I understanding I am not the only person in the country with AC problems, my frustration and anger comes from long holds every time I call, being lied to about my service call being changed, lied to that a supervisor will call me back within 48 hours, being given an alternative to contact my own contractor and then them not being able to get approvals to do the repairs and lack of follow up to see if the repair had been completed. I’ve talked to AAM about today’s repair, they have given me a window from 10am – 2PM to come out and inspect the unit to find out that it is not working which I’ve already told them what the other contractor found to be the problem, then they still have to get approvals from AHS to order the parts and do then to do the repairs, how many more days will that take before I have Ac in my house. Nobody cares about what my family is going through, nobody is in any hurry to fix my ac, nobody but my family has been sitting in an 80-90 degree house not once but for the second time. I as a consumer expect to get fair and honest service in a timely manner, I have received none of this from AHS and it’s almost comical that one service call can have so many service failures. I work in a customer service driven industry where these types of failures make you lose valuable clients and it amazes me that these are acceptable practice at AHS, you should never lose sight of who you work for your customers. I would appreciate a response from a senior management person at AHS to address the problems that I’ve experienced during this one service request.

Review: Dear Sir recently purchased a home at 2945 Camino Encanto Bullhead City 86429 This is a forlorn hope that we may be covered for some of the bills The house was in foreclosure and we were not aware Wells Fargo had purchased A.H.S. contract #152305492.The trash compactor was not working and water was backing up making it very unhealthy,The jacuzzi had cracks in plus it had creatures in so this had to be removed.The sprinkler system had big leaks plus the water softener had to be replaced ,some of the jobs required immediate attention.At this time we had not yet received the contract so were not aware we had to call first Compactor $232 .New Water regulator yard clean up and plant removal irrigation repair in front and back yard $580 Spa removal $500 And water softener sytem $209 Total $1521 .I do not know if any of this is recoverable but had we received the contract in time In anticipation K Gregson

Review: I had a complete home drain stoppage. I called American Home Shield at 7pm and by 8 am the following day the contractor called to schedule the same day repair. Contractor arrived on time and cleared the stoppage. I call that great service.

Review: First and foremost, I want to commend JJs Fire and Ice for taking care of our heat pump problem. After 2 other companies assessed our problem, JJs Fire and Ice was able to order the part and complete the repair and we are truly grateful. Please note that the part was still under our personal warranty, so no charge to you. Because of the first 2 companies failure to help, we were without heat from before Christmas until January 22, 2018. Fortunately and very grateful, we live in AZ. In addition, I want to communicate that we have been a customer of American Home Shield for many years now, and aside from this situation that I will describe below, we have been very happy with the service. There is a concern I would like to voice. In July, we had our heat pump serviced through American Home Shield. We were informed that we needed X amounts of Freon (cannot remember that exact amount, but we do have a receipt of this costing us over $300). At this time, the service person did not notify us of any leaks in our heat pump. In the meantime, with all the visits to currently fix our heat pump, I have heard at least 2x that Freon should never be needed unless you have a leak. With my own research, I obtained this same information. My concern is that I was not notified of the leak back in July. Now, I have had to pay an additional $640 to replace the Freon needed when the new part was replaced. I am requesting reimbursement for the first $300+ that I spent to replace Freon to a leaking heat pump that no one at that time bothered to tell me I had a more involved problem. They placed a band aid on a problem that progressively got worse and resulted in a larger cost for repair and Freon. Luckily, the heat pump was still under warranty and the part was ordered at no cost. My hope is that you are not retaining this company\'s service any more. Please advise. You can reach me at 480-728-8302 (work) or 480-220-3134 (cell). Please note that I emailed this concern about 2 weeks ago without a response. Also, attempted to contact via phone. Thanks so much, Maryann Bowersox

Review: I've had AHS for a number of years, and haven't needed their service but a couple of times. Their operators do not seem to have a grasp on "mechanical" problems when you do call, but you can work through those problems (a bit time consuming). I recently needed to have my garbage disposal repaired or replaced and was told that several years ago my policy changed and that the garbage disposal was not covered. Hmmm...I looked at my newest policy and they were right. It also no longer covered my garage door opener. It used to. So I replaced the disposal myself. I found a better rated home warranty company with MORE coverage for a LOWER annual cost than AHS and signed up. When I called AHS back to cancel my warranty they offered to send me $100.00 for my "inconvenience" and renew my policy with garbage disposal coverage. Well, the disposal is new now and my warranty coverage costs LESS, so you can imagine what I told them!

Review: Refrigerator quit today Tuesday 7/4/2017. Called Lowe\'s and got through very quickly and the person on the other end of the line was very pleasant and helpful. That is until we got to the scheduling part. Was told it would be Monday 7/10 before they could get someone out to repair it. Said that wasn\'t acceptable. I was then told that I could have someone else repair it and they would reimburse me. Any bets on how that works out? They also said that there is a $300 food lost reimbursement. Anyway when it comes to freezers and refrigerators it\'s probably best to buy some place other than Lowe\'s. After reading all the reviews on Lowe\'s I need to revise my last comment, it\'s probably best to by ALL of your appliances from someone else. Happy 4th!!!

Review: My most recent experience with American Home Shield, was when I called to have them come out and service my A/C and Heater and shut down my swamp cooler for the winter. The Service people were AAA Affordable A/C. They came out right away to my surprise because it was late in the season and I know they have a lot of services to do at that time of the year. The contractor was very friendly and clean. He was also telling me that I need a drain for my swamp cooler. He even checked my heater to make sure it was working properly and disconnected the water to my swamp cooler. One year I had another contractor to service my heater and close down my swamp cooler for the winter They were Lake Havasu City A/C. I will never use them again, that winter the tech. didn't turn off the water to the swamp cooler and it got cold that winter down to 25* and I had a giant icicle hanging off my roof in the back. It cost me in repairs for having them out here.. Never again will I do service with Lake Havasu City A/C

Review: Freezer thaws - Temp will rise to about 60 F then refreeze. Started back in December of 2017. They sent over two different repair companies. Each company has replaced different components on the freezer. We are now on March 2oth 2018. After it was determined by the repair tech that it cannot be fixed we were supposed to get a new fridge - Well now they are claiming in can be fixed. Guess what home shield I still do not have a good working fridge

Review: We bought our home in July, We had the mobile home park service our A/C system a week after we moved in. No problems. Come winter, no heat . come to find out mobile home park did not submit our Home warranty till November . called old republic to send a tech out to check heat in December ($55.00 service fee). a jumper was missing, ok fixed . now A/C doesn't work properly, cycles every 10 min.The warranty rep said that our A/C is not covered but they will do it anyway. for another $55.00 . our cooling worked perfectly cycled every hour cooled for 10 min. ,like normal. but we are past the 30 day warranty. its our fault we didn't run the cooling in December. we had no issue with the cooling in December ,just the heat. They will not wave the $55.00 service fee, for the tech to come back out and check his work,then when you ask for a supervisor, they are always "off" that day. This company does not know what customer service is. we pay them and they treat you as if they are doing you a favor. save your money. we will not be renewing our plan with this company. a waste of time and money

Review: My home in Tucson has central air conditioning. The present unit, 28 years old, did not cool the house. During the day, as the outside temperatures rose from 78 overnight to 105 in the day, the inside temperature in the house rose to 86 degrees and the unit never cycled off. It just kept running and running. It was putting out cool air, but the house was getting hotter and hotter. I called AHS. Their contractor broke the freon knob checking the freon, then repaired it and added the freon that he had let out. In other words, he did nothing. Same conditions all day. I called again. They sent out a second technician who let out freon and said that it needed freon and added half a pound. No change in the conditions. I called again, and said that I could not live in the house that way at 86 degrees. It gets to 110 or more outside. I asked for a replacement a/c. They sent out a third technician from a second company. Then, AHS said that I don't need a new unit. My a/c is operating fine and properly. It is not supposed to get the house down to 80, and no units are designed to do that. So, I should live in it at 86 or higher. The unit was not broken, they insisted. All the parts are working, and it is putting out cool air. They were sorry that my house was 86 degrees, but that is irrelevant. As far as they are concerned, that is how a/c units should operate, they wrote me. This is not incompetent. It is criminal.