BEST HOME WARRANTY COMPANIES IN mesa, arizona

Marjie Mattison, Mesa

On May 23, 2022

American Home Shield (AHS)

You sent S****** G***** people to fix my garage broken spring....THe young mans name was J***** (I think, or may be J****?) He was Awesome! quick, professional and so NICE. Got the job done and done well. Thank You!

Kristen, Mesa

On Mar 02, 2022

American Home Shield (AHS)

My experience has been generally positive. They get someone out to fix my appliances ASAP and the solutions are effective in resolving the problems. I\'ve never received any kind of pushback when I request a repair either. I will continue working with them as long as I can afford a home warranty!

Paresh Shimpi, Mesa

On Aug 01, 2021

American Home Shield (AHS)

The company (J**** a** **) they chose to fix AC was great. Technician arrived on the designated day and they even call me when the technician was leaving to come my house. He fixed the issue and explain it to me.

Bruce N, Mesa

On Dec 03, 2020

Cinch Home Services

This has been a tough year for all. One of the direct results of the virus is the shortage of repair parts. The system has the technicians to do the repair but no parts. In the military a lack of a part makes the whole system to be deadlined and it effects readiness. Same thing here except it being an aircraft or a tank it is a washer, dryer or...View More HVAC system. This company does a great job of keeping the customer informed of the status of the parts needed. Until parts keep up with demand like that tank sitting in the deadline row that washer is doing the same thing. Patients and lots of it are needed. Damn the virus!View Less

Alice Crittenden, Mesa

On Oct 06, 2020

American Home Shield (AHS)

Our air conditioning went out in over 100 degree weather. We called American Home Shield and was called the next day by a repair service. We thought it was going to be a couple more days with the heat. The repair company called back and said they would come on Sunday instead of two days later. We were very happy with that news. The repairman was v...View Moreery professional and knowledgeable. He found the problem and had us cooling in less than one hour. I highly recommend American Home Shield and the contractor they used.View Less

Karen Brennan, Mesa

On Sep 01, 2020

American Home Shield (AHS)

American Home Shield should not be awarded and they should not have any stars. I have been a customer of American Home Shield for well over a decade. I have poured more than $10,000 of my hard earned money into this company because I believed that they would stand by their word of "protecting their customer". This company is a sham, they rob their ...View Morecustomers blind and do not give any support or compensation when something needs to be replaced. I filed two claims within the months of June and July. One for my washer and dryer and one for my AC unit. Please keep in mind that I live in Arizona and temperatures are extreme. They sent out service agents to assess my washer and dryer and AC to which I had to pay a total of $150 out of my own pocket. I made countless phone calls to American Home Home shield explaining to them that the service agent for the AC told me flat out that I needed a new compressor but because my unit is over 23 years old, it would not be worth it to replace the compressor and that it would be in my best interest to get a new unit. This company also told me that they are "not allowed" to tell American Home Shield that information because they will never replace the unit and that they will only do the bare minimum. I did my due diligence and had three other HVAC companies come out to assess my AC unit and they all said the same thing. The unit needed to be replaced. I had to have my AC unit replaced on 7/18/2020 and paid $9,779 out of my own pocket. American Home Shield has not contributed a dime. I have called American Home Shield countless times, most recently on Friday, 8/28 and was on the phone for hours requesting to speak to a supervisor. The agent told me a supervisor would contact me on Saturday, 8/29. It is now Monday, 8/31 and no one has called me back. Each time I have tried to make contact with AHS, I am on the phone for hours waiting on hold, having to explain my issue, requesting to speak with a supervisor only to be denied, etc. Each time someone has said that a supervisor will call me back, no one does. One agent falsified my information and changed a digit in my phone number and my email so no one could get a hold of me. It was another agent who discovered this. In one of my phone calls to American Home Shield, I requested to speak with a supervisor and after over 4 hours of being on the phone with the agent, it was not until I told her that I wanted to file a formal complaint that she finally put me in touch with a supervisor. I explained my frustrations to that supervisor and told her of the illegal and unethical practices of one of their agents to which she apologized and told me that I would be refunded the $150 service agent fee. I was also told that they would give me $125 for a fan. That refund and compensation never happened. I was told by one agent that I would be getting a cash out of $3,000 to put toward my new AC unit and then by another agent that it would only be $1575.61 as long as I submitted my invoice. I have submitted that invoice multiple times and the supervisor that I was in touch with will not get back to me. I have called her and left multiple voicemails as well as sent multiple emails with no success. I request that something be done about this and that I receive compensation for the new AC unit, fan, and the service agent refund. I also request that a supervisor contacts me ASAP. This whole situation has interfered with my work day, taken time away from my family, and has taken a toll on my emotional and mental health. Every time I try to make contact with American Home Shield I become so worked up because of their horrendous customer service, lies, and mistreatment. Trying to contact a company who I have paid for years to protect me only to be taken advantage of and treated so terribly is inexcusable. I implore you to revoke American Home Shield's Home Warranty Award. I will never understand how a company like this even exists to rob their customers with no consequence. Their actions should be taken to court and their licenses revoked.View Less

Joe Miele, Mesa

On Aug 25, 2020

American Home Shield (AHS)

service was great, diagnose was fast and ac restored. repair man was fast and efficient time to get service was quick. service man cleaned up after repair. this was the second time i used ahs and i would recommend them.

Carol Peck Shaker, Mesa

On Aug 06, 2020

American Home Shield (AHS)

Had to us them twice, one for garage door opener and one for air conditioner. they ordered repair right away and gave us name and number of company doing service and service repairs were completed the next day. Both companies they used were excellent and fast. I recommend American Home Shield.

mary a faulkner, Mesa

On Jun 05, 2020

American Home Shield (AHS)

The oven on the built-in oven in our new home, abruptly stopped working. It seems the control panel was burned out, and another needed to be ordered. It was 4 weeks before the new replacement piece was received, and repair able to be completed. All would have been 5 stars were it not for the delay in getting needed parts.

Lisa B, Mesa

On Apr 12, 2019

American Home Shield (AHS)

We just moved and needed to have our house re-keyed. AHS process was simple and the locksmith they sent was great - fast and professional service!

Ed Hastings, Mesa

On Jan 09, 2019

American Home Shield (AHS)

I am pleased with the service I have received, however i think th hat when you have a contractor come out and replace something (PUMP FOR POOL) the warranty should include all internal parts in the replacement part and the warranty should be greater than 3 months.

Rachel, Mesa

On Dec 01, 2018

Old Republic Home Protection

DON\'T use Old Republic Home Protection, they are cheating people!Their quality is bad, their service is bad. One star is too much! I purchased a new house in Arizona in 2017 and seller purchased Old Republic Home Protection for me at $555 for one year. Trade Call Fee is $65 each time. My refrigerator was broken. First time I called them their tec...View Morehnician came to fix it and I paid $65 by check immediately. But It was broken within a month, they changed another repair company and fixed for me free of charge. But after 1 month and a half, it was broken again. I called Old Rebublic Home Protection again and agreed because it is out of 1 month, I will pay $65 as long as they fix it. They sent one man came to take a picture but said they cannot fix it and asked me to pay $65. Because they do not fix it, I refused to pay it. This man very clearly understand that he didn't do anything for me and he dare not to give me a repair paper to sign, then he left. I called Old Rebublic Home Protection again and they said another technician will come to fix it 4 days later. But 4 days later, nobody came to my house. And at that time is July Arizona almost 110 degrees all my stuffs in my refrigerator were deteriorated and had to throw into garbage. I cannot wait them to repair, I had to purchase a new refrigertor. But Old Republic Home Protection sent me collection letter to ask me to pay $65. For the reason they didn't provide any service for me for the 3rd time, they may already know my refrigerator is too old to repair, but still sent a person but do nothing, the last time even did not show up, so I refused to pay $65 for this time. But Old Republic Home Protection said I am delay to pay and increased to $90 after 2 months. Consequently, DON'T use Old Republic Home Protection, they are cheating people!Their quality is bad, their service is bad. One star is too much!View Less

Hui Qiu, Mesa

On Dec 01, 2018

Old Republic Home Protection

DON\'T use Old Republic Home Protection, they are cheating people!Their quality is bad, their service is bad. One star is too much! I purchased a new house in Arizona in 2017 and seller purchased Old Republic Home Protection for me at $555 for one year. Trade Call Fee is $65 each time. My refrigerator was broken. First time I called them their tec...View Morehnician came to fix it and I paid $65 by check immediately. But It was broken within a month, they changed another repair company and fixed for me free of charge. But after 1 month and a half, it was broken again. I called Old Rebublic Home Protection again and agreed because it is out of 1 month, I will pay $65 as long as they fix it. They sent one man came to take a picture but said they cannot fix it and asked me to pay $65. Because they do not fix it, I refused to pay it. This man very clearly understand that he didn't do anything for me and he dare not to give me a repair paper to sign, then he left. I called Old Rebublic Home Protection again and they said another technician will come to fix it 4 days later. But 4 days later, nobody came to my house. And at that time is July Arizona almost 110 degrees all my stuffs in my refrigerator were deteriorated and had to throw into garbage. I cannot wait them to repair, I had to purchase a new refrigertor. But Old Republic Home Protection sent me collection letter to ask me to pay $65. For the reason they didn't provide any service for me for the 3rd time, they may already know my refrigerator is too old to repair, but still sent a person but do nothing, the last time even did not show up, so I refused to pay $65 for this time. But Old Republic Home Protection said I am delay to pay and increased to $90 after 2 months. Consequently, DON'T use Old Republic Home Protection, they are cheating people!Their quality is bad, their service is bad. One star is too much!View Less

GARY HENDERSON, Mesa

On Sep 11, 2018

American Home Shield (AHS)

Great company to work with, never any problems. I call to report issue and repair guy calls next day! Thank you AHS

Michael Muse, Mesa

On Sep 03, 2018

American Home Shield (AHS)

Tech came. Said dead batteries in thermostat caused problem with fan. Ac worked 2 days. Then same fan trouble. I left ac off for 4 hours. Ac & fan working again

Robert Mandarino, Mesa

On Aug 19, 2018

American Home Shield (AHS)

My only complaint has been in regards to Air Conditioner service request. Both Air Conditioner companies re: Added Freon. Upon reading about adding Freon, it looks like there is a LEAK. Which in my opinion means there is something wrong with the compressor. Now I understand there is a 60 day time frame to call back if it leaks again. 60 day...View Mores is a inappropriate time frame. With a leak it could take 120 days to show up as a problem. My question are the A/C service companies taking advantage of the Freon costs rather than repairing a bad compressor which has a leak?View Less

Misty Crofts, Mesa

On Jun 03, 2018

American Home Shield (AHS)

I would highly recommend AHS. We have had our account since 2011. AHS has repaired our pool pump, washer, dryer, freezer, microwave and ice maker. AHS has replaced our pool pump, microwave, dryer and ice maker (2).

Robert Mandarino, Mesa

On May 21, 2018

American Home Shield (AHS)

Garage door service excellent and complete Air Conditioner service excellent and complete

Jack Critchfield, Mesa

On May 07, 2018

American Home Shield (AHS)

Have only had to use one time. Service person was there next day. Had to order part finished repair the next week with complete satisfaction.

RICHARD NATIONS, Mesa

On Apr 30, 2018

American Home Shield (AHS)

We have had two AHS claims filed within the past 3 months. AHS has been prompt to dispatch local repair services to our home, and both AHS and the service providers promptly addressed the needed repairs. Thanks