BEST HOME WARRANTY COMPANIES IN mesa, arizona

Hui Qiu, Mesa

On Dec 01, 2018

Old Republic Home Protection Reviews

DON\'T use Old Republic Home Protection, they are cheating people!Their quality is bad, their service is bad. One star is too much! I purchased a new house in Arizona in 2017 and seller purchased Old Republic Home Protection for me at $555 for one year. Trade Call Fee is $65 each time. My refrigerator was broken. First time I called them their tec...View Morehnician came to fix it and I paid $65 by check immediately. But It was broken within a month, they changed another repair company and fixed for me free of charge. But after 1 month and a half, it was broken again. I called Old Rebublic Home Protection again and agreed because it is out of 1 month, I will pay $65 as long as they fix it. They sent one man came to take a picture but said they cannot fix it and asked me to pay $65. Because they do not fix it, I refused to pay it. This man very clearly understand that he didn't do anything for me and he dare not to give me a repair paper to sign, then he left. I called Old Rebublic Home Protection again and they said another technician will come to fix it 4 days later. But 4 days later, nobody came to my house. And at that time is July Arizona almost 110 degrees all my stuffs in my refrigerator were deteriorated and had to throw into garbage. I cannot wait them to repair, I had to purchase a new refrigertor. But Old Republic Home Protection sent me collection letter to ask me to pay $65. For the reason they didn't provide any service for me for the 3rd time, they may already know my refrigerator is too old to repair, but still sent a person but do nothing, the last time even did not show up, so I refused to pay $65 for this time. But Old Republic Home Protection said I am delay to pay and increased to $90 after 2 months. Consequently, DON'T use Old Republic Home Protection, they are cheating people!Their quality is bad, their service is bad. One star is too much!View Less

GARY HENDERSON, Mesa

On Sep 11, 2018

American Home Shield (AHS)

Great company to work with, never any problems. I call to report issue and repair guy calls next day! Thank you AHS

Michael Muse, Mesa

On Sep 03, 2018

American Home Shield (AHS)

Tech came. Said dead batteries in thermostat caused problem with fan. Ac worked 2 days. Then same fan trouble. I left ac off for 4 hours. Ac & fan working again

Robert Mandarino, Mesa

On Aug 19, 2018

American Home Shield (AHS)

My only complaint has been in regards to Air Conditioner service request. Both Air Conditioner companies re: Added Freon. Upon reading about adding Freon, it looks like there is a LEAK. Which in my opinion means there is something wrong with the compressor. Now I understand there is a 60 day time frame to call back if it leaks again. 60 day...View Mores is a inappropriate time frame. With a leak it could take 120 days to show up as a problem. My question are the A/C service companies taking advantage of the Freon costs rather than repairing a bad compressor which has a leak?View Less

Misty Crofts, Mesa

On Jun 03, 2018

American Home Shield (AHS)

I would highly recommend AHS. We have had our account since 2011. AHS has repaired our pool pump, washer, dryer, freezer, microwave and ice maker. AHS has replaced our pool pump, microwave, dryer and ice maker (2).

Robert Mandarino, Mesa

On May 21, 2018

American Home Shield (AHS)

Garage door service excellent and complete Air Conditioner service excellent and complete

Jack Critchfield, Mesa

On May 07, 2018

American Home Shield (AHS)

Have only had to use one time. Service person was there next day. Had to order part finished repair the next week with complete satisfaction.

RICHARD NATIONS, Mesa

On Apr 30, 2018

American Home Shield (AHS)

We have had two AHS claims filed within the past 3 months. AHS has been prompt to dispatch local repair services to our home, and both AHS and the service providers promptly addressed the needed repairs. Thanks

Debra Peacock, Mesa

On Apr 10, 2018

American Home Shield (AHS)

The website is not very good and should allow you to setup a repeat service call. I have been charged for service calls that were repeat and had to waste hours on hold to speak to a customer service rep to get the charges fixed Customers are on hold way to long... they need to fix the service call center

Jamil Karim , Mesa

On Mar 30, 2018

American Home Shield (AHS)

I have been a loyal customer with American home Shield for over 10 years thank goodness didn’t have to use them during these periods of times the moment that I didn’t need a water heater the red tape!!! I have been without a water heater for six weeks and all because their customer service which have script statements refuse to understand the p...View Moreroblem. They send in their service repair people to look at the water heater And the greed that the water heater needed to be replaced at service call cost me $100 then the plumber try to upsell me with another water heater and Modifications that will not be covered by American home Shield totalking. Over $475.00 mind you I have been paying close to $500 a year for 10 years and maybe three service calls in those 10 years I could’ve put that money in a savings account or an interest I have the security of purchasing and paying for a water heater or in the air-conditioning unit anytime I want to . What was worse is that the customer service and the so-called management team that was following up never did anything. The way they fixed the problem was to pay out a portion that does not cover the water heaterAnd service....View Less

Tricia, Mesa

On Mar 09, 2018

American Home Shield (AHS)

Have been waiting to have septic serviced for 4 days still no appt to have jib done! Very very frustrated.

Pety Thompson, Mesa

On Mar 02, 2018

American Home Shield (AHS)

The wait is always an hour or more for customer service. It\'s a hit or miss with some of the reps if they will be understanding to your needs or hang up on you, give you the run around and miscommunicate. The online requests have been the fastest and easiest way of getting service. It took almost 2 months to get a new fridge when our fridge died a...View Morend it was due to poor customer service more than anything. View Less

Lori Thornton, Mesa

On Nov 02, 2017

American Home Shield (AHS)

I am new to using this Home Warranty company but I have now used them twice and both items were fixed quickly and easily. The wait time when calling in is extremely long as others have noted in the comments but after getting through to them I received a service call with a appointment time within 24 hours.

Rafael negrete, Mesa

On Sep 30, 2017

American Home Shield (AHS)

Horrible service, they had mi waiting on line for over an hour..just to cancel my service..I called in to cancel since August of 2016 and I just found out they were still charging me the amount for over the last year.. the reason I cancel was because I had a Plumber out to my house one day and I was not covered by them so I had to pay $100.00 of my...View More deductible and the plumber still did not fix my problem he wanted $650.00 to fix it on top of the $650.00.. now I just found out they have taken over $500.00 from my bank account for a total year.. saying I never cancelled my membership...I would never recommend this company to none of my friends and family... They don't care about you just your money!!View Less

Rafael negrete, Mesa

On Sep 30, 2017

American Home Shield (AHS)

Horrible service, they had mi waiting on line for over an hour..just to cancel my service..I called in to cancel since August of 2016 and I just found out they were still charging me the amount for over the last year.. the reason I cancel was because I had a Plumber out to my house one day and I was not covered by them so I had to pay $100.00 of my...View More deductible and the plumber still did not fix my problem he wanted $650.00 to fix it on top of the $650.00.. now I just found out they have taken over $500.00 from my bank account for a total year.. saying I never cancelled my membership...I would never recommend this company to none of my friends and family... They don't care about you just your money!!View Less

Patti Slowiak , Mesa

On Sep 11, 2017

American Home Shield (AHS)

I have no real complaints. ai hav been very satisfied and will continue my homewarranty with American Shield. They try very hard to make sure The contractor assigned comes out in a timely manner .

Anne and Candace Johnson, Mesa

On Sep 08, 2017

American Home Shield (AHS)

We love having American Home Shield because it\'s so easy to call and get something taken care of and the service is usually done well within 24-48 hours. We have not have one problem with the service companies that have come to our home to take care of anything from the air conditioning to appliances that are broken. I recommend everyone sign up f...View Moreor this warranty service!View Less

Lois Delfs, MESA

On Jul 08, 2017

American Home Shield (AHS)

My air comditioner went out when it was 108 degrees. I called for service and I had it repaired by the next afternoon. I hughly recommend AHS to anyone.

Zenda K Treaster, Mesa

On Jul 07, 2017

American Home Shield (AHS)

I have made two claims, one for my A/C and the second for my water heater. Both were handled promptly and I was pleased with the service. Customer reviews of the initial plumbing company set up by AHS were quite negative so I requested a different company. Customer service had some hesitancy in providing another company, but finally did so. I was i...View Morenformed that I would not be allowed to request a change in service providers in the future based on reviews. View Less

Eric Evans, mesa

On Feb 23, 2017

American Home Shield (AHS)

Overall very good. The only feedback would be its nearly impossible to get a hold of someone at American Hold Shield via phone. The call waiting seems to always be backlogged.