BEST HOME WARRANTY COMPANIES IN scottsdale, arizona

michele ribar kuechler, Scottsdale

On Dec 14, 2022

American Home Shield (AHS)

This company has the WORST customer service, it is 1000% scripted, they have no interest in solving your issues, and they care more about following the script. My water heater went out, and leaked all over my house late on a Saturday night, I put in a service order immediately. I called to make sure I could get an emergency service company to com...View Moree out as we had to shut off the main house water valve to stop the water, while they said the company they referred me to was an emergency service company, upon talking to the actual company, they were not. They only worked M-F from 8-5. Then AHS told me this company would be out to my house Monday between 11-5, again, they lied, and the service provider scheduled us for Tuesday, between 11-5. So now its been 3 days without water in a house of 6 people (4 kids). The service provider comes out to just diagnose the water heater, they can't do any repairs same day. Of course, it needs to be replaced, they can't replace it until 8 days later!!! So now it will be 11 days without water in my house. AHS won't look at any other service providers for me to see if someone can come sooner, they tell me "there is nothing we can do". I am just supposed to be content with waiting 11 days. Why am I paying for this home warranty policy? I called a local plumber, they can come the same day and replace the WH for $2000. Now I am waiting on AHS to quote me a cash-out option, they tell me I have to wait 24-48 hours to get this amount. This is AFTER they already approved all expenses with the service provider they provided me. So they fully well know how much it's going to cost. They refuse to allow me to speak with a supervisor, and just continued to read me the same scripts over and over. When I called them out on being more concerned about following the script instead of taking care of their customer, the rep told me "yes, ma'am, I could lose my job if I don't follow the script". That should be all you need to know about doing business with this company. They are not interested in actually solving your problems as a homeowner. AVOID this company at all costs. Being able to have running water in my home was more important so I went ahead and used Semper Fi Heating and Cooling and they were AMAZING!! I cannot thank them enough for coming to our rescue.View Less

L Bitterman, Scottsdale

On Oct 18, 2022

Old Republic Home Protection

Since January 3, 2022, I have contacted this company more than a dozen times for repair of my Kitchen Aid dishwasher. They sent a technician once who advised he couldn\'t order the part and it had to be ordered through OHRP. I could go on and on about how terrible they are, but all I need to say is that more 9.5 months later my dishwasher is still ...View Morebroke and they still have no answers. I've purchased a home warranty from them every year since 2015. Now that I have a problem, they are no where to be found. I guess it's possible they're hoping the warranty will expire before they have to pay someone to actually fix the problem. Worst customer service ever....View Less

Adrian Cordova, Scottsdale

On May 12, 2022

American Home Shield (AHS)

Z*** is the best AC tech we’ve ever had. On time, knows his business and is very professional. He procured the parts on time and took about 35 mins to complete the work.

Jan Griggs, Scottsdale

On Nov 16, 2021

American Home Shield (AHS)

American Home Shield is like no other home warranty we have used in the past. Their response is rapid! We had 2 issues and both were fixed within 2 days of placing the service request. The first one was fixed the same day we requested service. Both companies were courtious, efficient, and professional. We will stick with this home warranty company

Marc Manley, Scottsdale

On Sep 07, 2021

American Home Shield (AHS)

Great experience with A****** V**** A******** r*****. N*** came in and diagnosed the problem immediately. He ordered a new part and was back on time and the installation was a success!

mital patel, Scottsdale

On Sep 04, 2021

American Home Shield (AHS)

June 2021: Water heater leaked: plumber from AHS came in and removed it: AHS approved replacement. after reconstruction of the area. Called Loyalty plumbing x 2 - no response. then have called AHS 7-10 times (each call 20-25mins including hold time = around 200-250 mins). Different answers everytime: loyalty is not responding to us also, we will es...View Morecalate to contractor relations, we will escalate to purchase dept, we will place new order, we will escalate to supervisor (3 supervisors called and all they did was said: we will look into it). Ultimately they said loyalty is not responding to their calls and heater is ready for pickup. called loyalty and they called AHS with me on the line and were told there is no heater for pickup. Looking at other reviews online and BBB complaints --- this is not an incident which happened with me --- this is their standard operating procedure ! I am surprised your site gives AHS such high ratings --- misleading for the consumers. Just look at the similarities on BBB complaints. View Less

Linda Sabo, Scottsdale

On Sep 20, 2020

American Home Shield (AHS)

We had issues with the same appliance right after the service and AHS took care of the situation quickly without any hassle and without any additional charges. The company was able to come out the same day we called and took care of the issue.

Chris Hoyt, Scottsdale

On May 01, 2020

American Home Shield (AHS)

Contacted AHS through my online account with them. Refrigerator tech arrived the next day. Part had to be ordered. Repair was completed three days later. Everything working 4.0! The whole process was easy and I am a satisfied AHS customer so far!

Jim Johnson, Scottsdale

On Apr 22, 2020

American Home Shield (AHS)

I have a dryer problem. Repairmen have been out three times. Dryer problem is still not fixed after one month. AHS is still insisting on waiting for back ordered parts.I asked how much time am I expected to wait? No answer. Awful company to deal with to get a resolution. I highly do not recommend them!

Deb Benhart, Scottsdale

On Mar 10, 2020

American Home Shield (AHS)

The contractor was quick in response! Very professional and reasonable for some additional work that needed to be completed that was not covered under the Home warranty. Would highly suggest Home Shield and the contractor!

Barry David Kluger, Scottsdale

On Feb 28, 2020

American Home Shield (AHS)

AHS has really improved since I first became a client 15 years ago. I left in 2015, because they had a bad vendor list who were always trying to upsell. 18 mos ago, we moved to a new home and I gave AHS another shot. They are amazing!! Tight management, great vendors, reliable and courteous service and excellent customer relations between their rep...View Moreair companies and the client. I highly recommend them!View Less

Joseph DeSerto, Scottsdale

On Dec 19, 2019

American Home Shield (AHS)

Prompt response, initial and follow up on schedule

Donald Gregory, Scottsdale

On Aug 14, 2019

American Home Shield (AHS)

American home shield has really gone downhill, I have been with AHS for over 15 yrs and the quality of contracters has gone gone and the service that AHS provides has gone down. If any of you have a gargage door issue Cactus gargage door company is below par as a contracted company to do work for AHS. They ordered a part for my gargage panel but co...View Moreuld not tell me when it was in and didn't really seem to care.View Less

Ed, Scottsdale

On Jul 30, 2019

American Home Shield (AHS)

Last year we had an Air Conditioning Unit problem. The repair person was at our house the next day and fixed the problem in less than 30 minutes. He was on time, knowledgeable, and courteous. This year we had leaky faucets and a leaky garbage disposal. Again the repair person was on time, very clean, careful, and fixed all the problems in under...View More an hour. The repair people that AHS uses are top notch. I highly recommend the Company. View Less

kathy werzynski, Scottsdale

On Jun 05, 2019

American Home Shield (AHS)

The absolute worst service ever! I called AHS because one of our air conditioner units was not working. We have 3 units, the bedroom was not cooling. They assigned Air Command to service the Air Con. Keith (technician) came and told me to turn off other units. He then went into our attic and determined that roof rats had eaten through the lines ...View Moregoing across the attic to the outside unit, even though he said there was lots of rat poison in attic. He said we needed to open up the drywall in the house to feed the line outside and it was a big job taking 3 hours and 2 men. He left and then we realized the main living room was not cooling (it was working when he came). I called Air Command and got answering service. I called Keith and he said he had disconnected the wrong unit....and was too busy doing an "attic" job and could not come back to re-connect good unit. I called a friend who had worked on our air conditioner before (he is in charge of Air Conditioners for a local school district). He came out and checked the lines in attic and said they were fine. He found the bedroom unit outside needed some wires replaced at the unit and he reconnected the disconnected unit. It only took him 45 minutes. Keith the technician for Command Air lied about the supposedly chewed up wires in the attic! I called Air Command, and they had nothing to say and did not follow up. I would never recommend this company! I called AHS and was routed to the Philippines. I had a difficult time understanding what was being said. They refused to let me speak to a supervisor, it was like they were reading from a script. They were no help at all, only made the situations more frustrating. On Monday when I reached a US customer service person, not much better. They were not concerned that the vendor lied and had left and turned off wrong air conditioner. They also would not let me speak to a supervisor and after 30 minutes finally refunded me the $100.00 service fee. I would never recommend this company!View Less

Debra Furlong, Scottsdale

On Apr 18, 2019

American Home Shield (AHS)

My microwave quit working on a Thursday night. I put in a service call online at AHS\' website. Their online site is very good & amazingly easy to navigate. I had an email with the name of the service company on Saturday. It being the weekend, I got an email from the service company on Monday that the repair was scheduled for Tueday. The serv...View Moreice person showed up on time & fixed the problem very quickly. I had used a different home warranty company for 1 year & immediately went back to AHS. The other company, Choice Home Warranty, would find any reason possible to deny repairs. They were horrible. I've never had any problems with AHS.View Less

Tara Jones, Scottsdale

On Mar 01, 2019

American Home Shield (AHS)

Washing Machine threw an error. Runyan appliance was contracted. Said they were having a difficult time finding the part- even though the machine is < 5 years old. I was charged before the work was complete. Each year the service and their contractors get worse.

Tara Jones, Scottsdale

On Mar 01, 2019

American Home Shield (AHS)

Washing Machine threw an error. Runyan Appliance was contracted. Said they couldn\'t find part. Took several weeks. Charged me before work was complete. Every year AHS gets more expensive, covers less, service and contractors get worse.

Pam Shipp, Scottsdale

On Dec 22, 2018

American Home Shield (AHS)

I have been using AHS since purchase of a house in 2010. All calls or computer requests for service have been handled with a contractor coming to the house usually within 24 hours. Every one of the contractors have come on time and are professional and have solved the issue. Any appliance that could not be fixed was replaced. Only one time did ...View Moreit take longer for a dishwasher to be replaced than I thought was necessary. I fully support the services of American Home Shield.View Less

susan m , Scottsdale

On Nov 19, 2018

Old Republic Home Protection

Absolute worst corporate sales/support/accounting reps. They give out incorrect analogies comparing Old Republic with auto insurance companies. When told that they are incorrect - they say "Well, be that as it may...." To elsewhere. Old republic used to be a decent company - no longer. A/C unit went out - they give you companies who are not ...View Moreavailable, etc. View Less