over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
CITY:
Scottsdale
COUNTRY:
Maricopa County
STATE:
AZ
POPULATION:
268597
AREA CODE:
480
ZIP CODES COVERED:
85250, 85251, 85252, 85254, 85255
ServicePlus Home Warranty |
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Globe Home Protection covers major systems and appliances in your home. Headquartered in Albuquerque, New Mexico,the company offers services for homeowners and realtors. With the option of 24/7 customer support, you are assured that your requests are serviced punctually.
Check out the best home warranty companies in arizona
Caryl Carpenter, Scottsdale
On Sep 10, 2018
American Home Shield (AHS)
This company is a SCAM. Can\'t reach anyone by phone, could not get service, all phone numbers hang up and website down.
James JOHNSON, Scottsdale
On Jun 30, 2018
American Home Shield (AHS)
Repair companies respond shortly after I place the call to AHS
Maureen Burns, Scottsdale
On Jun 30, 2018
American Home Shield (AHS)
The air conditioning company sent by AHS was excellent. I had a leak and needed freon. AHS told me that they only reimburse $10 per # of freon. The a/c company charged me the full price for freon and said that AHS would reimburse me their payment of $10 per #. The work was done on 5/8/18 and after calling AHS, I still haven\'t heard back from them or received my money ($165.88). Not sure how reputable they are at this point in time.
Honey Sampson, Scottsdale
On May 16, 2018
American Home Shield (AHS)
Loyalty Home Service did a very good job on my plumbing problem. Gilbert arrived on time, did the work neatly and efficiently. All is working just fine. Thank you Gilbert.
Earlene Nelson, Scottsdale
On May 15, 2018
American Home Shield (AHS)
Extremely easy to work with.
Ampbell, Scottsdale
On May 12, 2018
American Home Shield (AHS)
First air conditioning company they had call me couldn’t come out for almost a week, when I called back. They sent out Sub Zero. They came out the next day and were great
Phil Brown, Scottsdale
On Feb 10, 2018
American Home Shield (AHS)
The pool heater stopped functioning at the house I purchased one month ago, and the claim was denied because it had not been "maintained properly". The heater was installed in 2004 and may have reached its functional end, but the policy should have covered its demise. It was also mentioned by customer service that I only "had the contract for 30 days", and may have played a role in the denial. I feel this type of insurance is a waste of money and cannot recommend purchase even though most real estate agents push them.
Grace Turney, SCOTTSDALE
On Feb 06, 2018
American Home Shield (AHS)
I had a clothes washer break down 2 weeks ago. The service request was handled efficiently and it was determined that the washer needs to be replaced. It is now 4 working days later and we received a voice mail from ahs to call back as they have options. I have been on hold for 20 minutes. I also tried calling yesterday, February 5, to find out the ststus. After 45 minutes on hold, I hung up. I'm still on hold now and the message says they realize theyhave long wait times and they are working on it. It's been 2 weeks with no washer and if we accept their offering whatever it may be, it will be 5-14 days for a replacement. I understand paper work and research needs to be done but for customers to wait 3+ weeks to have a servicing clothes washer is extreme.
Smedes, Scottsdale
On Dec 12, 2017
American Home Shield (AHS)
We have been with AHS on and off for many years. Our most recent experience with they was pleasant. Our water heater broke down, we contacted AHS and the technician came out within 24 hours, diagnose the problem, and was all taken care within 24 hours. The technician was professional, friendly, and cleaned the area where he worked. I am happy with their service and I would recommend them to friends & family.
randy, scottsdale
On Aug 23, 2017
American Home Shield (AHS)
horrible customer service....plus last two repair companies sent out were the worst. In addition one AC company they sent out ripped me off for over $500.. Just skip the warranty companies and save the hassle and the service fees
wayne rish, scottsdale
On Aug 07, 2017
American Home Shield (AHS)
water heater began leaking. called AHS and they contacted service company quickly. service company representative was out the following day to confirm leak and authorize water heather replacement. next day replacement heater was delivered and installed. old heater carried away by installer.
Carl Siel, Scottsdale
On Feb 28, 2017
Old Republic Home Protection
This is a follow-up to a post I made on February 17, 2017. ORHP subsequently made a comment to my post on February 24, 2017 stating that they were unable to review my warranty. CONTRARY to that post, they called me on February 21, 2017 and offered to renew the warranty after review of my situation, so their post on February 21st is incorrect and misleading. While I appreciated their reconsideration and offer, I elected to purchase a warranty from a different company with much higher customer satisfaction ratings.
Carl Siel, Scottsdale
On Feb 17, 2017
Old Republic Home Protection
We selected ORHP based on our realtor\'s recommendation when we purchased our nine year old home in March 2016, not knowing they would withdraw the option to renew after one year due to service use. I received a renewal notice in February prior to expiration of our warranty on 3/3/2017; the renewal letter increased our one year coverage from $795 to $1175, and it stated that we had received $1966 in benefits. We planned to renew at the higher cost but on 2/17/17 I received an email stating ORHP would NOT renew our warranty. After numerous telephone calls attempting to ascertain reasons for withdrawing the option to renew, I was informed they would not renew because of our service use. BEWARE - ORHP advertises "Old Republic Home Protection saves its Plan Holders hundreds if not thousands of dollars a year..." but our experience was that because we used the services we were "red-flagged" and cancelled. We are extremely disappointed with ORHP and will report our experience to our real estate company in hopes that they appropriately warn others of ORHP's unfair treatment and discontinue recommending their service.
Jean Bartolomei, Scottsdale
On Jul 18, 2016
American Home Shield (AHS)
We've been customers for many, many years. And there have been service calls that have been handled as expected in several instances. However the latest one really shows where their integrity is lacking in a more unusual situation. In June we had heat waves in excess of 118 degrees. Came home from work and the house was over 100 degrees. I immediately logged a service call. The following morning I checked online and found they had not assigned a contractor so I called to let them know the extreme situation (couldn't stay in house that hot!) and ask if their could expedite. She asked for 24 hours to assign. We waited (and suffered) 24 hours and called again. My husband was advised by the rep that their contractors were overwhelmed with service calls due to the heat wave. She advised us to try and get our own contractor to repair and they would reimburse us. She said this was "authorized" since she couldn't get anyone that could come out within 48 hours. We were fortunate to find a contractor that we had used to purchase new systems for our old home and they came out and effected repairs. The next day we received a call from AHS's contractor to schedule for two more days in the future. We told them we had gotten it taken care of at AHS's instruction. I submitted the bills and nearly a month later we get a declination letter saying we did not go through their contractor so $1800 would not be reimbursed. Somehow they don't "see" in our log that this was authorized and I am certain they "edited" to suit their purposes. We will file in small claims court next if they don't do the honorable thing.
Carol, Scottsdale
On Jul 15, 2016
American Home Shield (AHS)
The worst customer service in terms of communication Average hold times 45-60 minutes
JOHN P DENARO, SCOTTSDALE
On May 12, 2016
American Home Shield (AHS)
I RECOMMENDED A NEIGHBOR,THOMAS HAJNY, WHO RECENTLY HAD A GARAGE DOOR PROBLEM ....A CONTRACTOR WAS SCHEDULED AND WHEN HE CAME OUT THE PROBLEM WAS A BROKEN SPRING...WELL THAT WASN,T COVERED EVEN THOUGH THE CONTRACT STATES GARAGE DOOR OPENERS ALL COMPONENTS AND PARTS COVERED....THE PARTS IS SINGULAR IT IS THE MOTOR ONLY......TO ADD INSULT UPON INJURY SMOKEY THE DOOR GUY CHARGE THEM $700 TO FIX THE SPRING PLUS $100 SERVICE CHARGE....WE HAVE A REFRIGERATOR THAT THE COMPRESSOR HAS BEEN MAKING NOISE FOR MONTHS AND YOU AN ASSIGNED CONTRACTOR OUT TWICE AND WE WERE TOLD IT HAS TO DIE BEFORE AMERICAN HOME SHIELD WILL DO ANYTHING....AND AT THAT TIME THEY WILL REPLACE THE COMPRESSOR AND OR GIVE US THE MONEY FOR THE REPAIR NOW IF IT QUITS WILL WE ARE GONE AND ALL THE FOOD IN IT SPOILS .AT THIS POINT I REALIZE THE CONTRACT IS WRITTEN SO YOU CAN DISCLAIM ANY REQUEST FOR REPAIR ....THE GARAGE DOOR IS A PERFECT EXAMPLE.....IN ADDITION THERE HASN,T BEEN ONE TIME I HAVE CALLED THAT THE WAIT WASN,T 30 MIN PLUS. I WOULD APPRECIATE YOU REPLACING THE COMPRESSOR THAT THE CONTRACTOR SAID IT WOULD GO OUT SOON OR BE HONEST AND TELL ME THAT WILL NEVER HAPPEN..
Mike, Scottsdale
On Mar 25, 2016
American Home Shield (AHS)
The installer they hired to put in our dishwasher said AHS would not allow him to do everything he needed to finish the install. He said all the other home warranty companies will let him. So he left the dishwasher at my house and said AHS would not let him come back to finish so I was on my own. I was shocked. I would not recommend AHS ever.
Sandra Washington, Scottsdale
On Mar 15, 2016
American Home Shield (AHS)
I once called for a plummer and end up paying hundreds of dollars because the issue "was not covered". The last repair visit was an urgent call about an electrical fire. A repairman was out the next day and the problem was fixed in the outlets in that room. I failed to remember to tell the tech about the issues that I had with other outlets throughout the house. overall the contractors that come out are very professional and helpful.
rey, Scottsdale
On Feb 18, 2016
American Home Shield (AHS)
I had a problem with my shower faucet and we had guests from out of town and unfortunately I was in another state as well, my wife informed me of the problem and since I was a contractor before, I knew what had happen. I called AHS and explained the problem, they told me that it's covered under my plan and they gave me the name of a company to call, they came 48 hr later and told my wife "they have to order a part and it will take a few days but they need to collect $75 ". I arrived the same day from my trip and went straight to home depot and bought the part and fixed it in 4 min. after calling the company and asking why they didn't fix the problem, they told me that while the tech was in my house, he called AHS and they had refused to cover the repair ($15 valve) so that's why they left!!! but they got $75 for nothing. for most part I feel AHS is a ripoff, and just do the math. it's like casino. they are the ones are getting rich and we are paying for it. don't use this company try sears. P.S William Pruitt the worst condescending customer service person that I have talked to ever, and he claims that he is the ultimate and the BUCK stops with him. ya right
Anjan Sen, Scottsdale
On Oct 07, 2015
American Home Shield (AHS)
My latest experience has been a very pleasant one since it was attended to and resolved within a couple of days. The service agent also took care to inform us about proper maintenance, "Do" and "Donts" to ensure smooth running of the system. He even left behind an allen key to help the maintenance process. Very satisfied with the whole experience.
