Home Warranties In Tucson

Jerry Chacon, Tucson

On Apr 11, 2022

American Home Shield (AHS)

The tech was nice , and did excellent work. Ive used them before this visit and will recommend them to all. Both their visits were prompt and did the work quickly.

Joy Barry, Tucson

On Apr 08, 2022

American Home Shield (AHS)

We had an excellent experience w/C**** (locksmith)! I highly recommend him.

Pete Stockberger, Tucson

On Mar 17, 2022

American Home Shield (AHS)

B** from T** P******* was great. The young man was prompt knew what he was doing, and just an all around super tech. The company is lucky to have him on their team.

John Rumbaugh, Tucson

On Jul 23, 2021

American Home Shield (AHS)

A/C not functioning properly. R******, of C***** A**, diagnosed the problem and replaced a capacitor. The unit now works as it should. R****** was efficient and courteous. He explained in detail the issue and the solution.

Dennis ward, Tucson

On Feb 08, 2021

American Home Shield (AHS)

August 2019 ice maker froze up. AHS sent repairman who fixed icemaker. Ice maker froze up again 3 times in 2021 and AHS sent repairman 3 times to fix it. January 2021 ice maker froze again and AHS sent repairman to fix it. How many more times will We have to get a service request at $100 each to thaw out my ice maker. Thawing my ice maker 5 sep...View Morearste times is NOT fixing the problem.View Less

Tim Soeder, Tucson

On Dec 31, 2020

American Home Shield (AHS)

I purchased a one year Home Warranty policy directly with American Home Shield (AHS) on January 13, 2020 for my home on 6040 N ***** ******* in Tucson AZ. On April 21, 2020 I filed a claim against this policy for the presence of sewer odor in my home (claim #555283132). I suspected the odor was emanating from a leaky pipe, and I indicated so in ...View Moremy claim. AHS dispatched ** plumbing, who after visiting my home attributed the odor to "p-traps" that lacked water. ** plumbing did not perform any testing to make this assessment, and only performed a cursory "walk through" of my home. ** instructed me to run water through all the drains through out the house to remove the odor. I followed these instructions, but the odor persisted. I did not agree with **s assessment of the dry "p-trap" being the cause of the odor problem, so I hired my own plumber outside of AHS to investigate. ********* Plumbing performed a "smoke test", and identified a significant sewer gas leak inside the dry wall behind the sink in my master bedroom. At this point I filed another claim with AHS to have the leak repaired (claim #33299337). AHS dispatched *** plumbing to assess and document the issue. On November 16, 2020 I was notified by AHS that my repair claim had been denied. No rationale for denial was provided. I reached out to AHS Executive Relations agent ****** ******* to object the claim denial. Ms. ******* deferred my communications to AHS Executive Relations agent ***** *********. I began a multi-email correspondence with Ms. *********, where I pointed out the clauses in my warranty that clearly showed coverage for the leak under my AHS policy. Ms. ********* refused to address any of my questions, and with every email would put forth a different excuse for why my situation should not be covered. Many of her emails were not at all related to the previous line of reasoning, and whenever I would point to language in the warranty that clearly disputed her logic claim, she would switch to a different excuse for why the claim should be denied. it was clear that Ms. ********* had no intent at conducting a professional interchange of information and discussion, and was simply trying to evade and avoid. At this point, i turned to filing a complaint with your Agency for assistance. I am seeking reimbursement for the cost of the "smoke test" ($380.95), the repair of the sewer pipe leak ($405.95), and the duplicative claim fee ($75) for a total of $861.90. I have attached my home warranty policy. One of my additional attachments is the email conversation(s) between myself and Ms. *********, which includes my logic for why the pipe leak should be covered under the warranty*. The other two attachments are receipts for the "smoke test" and the repair. *Here is the summary of the logic for why my claim is valid: 1) My home has a break in the waste vent line, which is covered under section "F-4 Plumbing” 2) This malfunction is an improper good faith installation/modification of the covered item (ie the waste vent line), which is defined as a covered malfunction under Section C-4 3) This malfunction predates my agreement, however the malfunction was not, nor could not be detected under normal Visual Inspection of the covered item (I paid a plumber $400 to perform a smoke test to find the source of the sewer odors permeating our bedroom. Only through this smoke test was it determined that there was a break in the waste vent pipe). Per section C-5 the repair is covered under my policy. View Less

Misha Meow, Tucson

On Sep 01, 2020

American Home Shield (AHS)

I like having the home warranty program for basic issues, however I wish it was more comprehensive and preventative. I would use the program more if they offered preventative maintenance and replacement discounts on equipment for members.

Mark Schannon, Tucson

On Aug 29, 2020

American Home Shield (AHS)

We\'ve had AHS for almost 3 years now and have called upon them about 4 times. I\'m always amazed at their quick response and the quality of the people they send. Absolutely no complaints. I look it as I do house insurance; you don\'t really want to use it but it\'s an investment in a disaster, such as needing a new refrigerator or other big app...View Moreliance. They've earned our trust, which is not easy these days.View Less

Cecil Harris, Tucson

On Aug 27, 2020

American Home Shield (AHS)

Submitting the request was amazingly easy online! A contractor telephoned within less than a hour to schedule a visit for my issues. Which was scheduled for the next day. The day of the appointment the technician called to let me know he was enroute. And arrived in timely manner shortly after our phone conversation. American Home Shield has saved ...View Moreme a tremendous amount of money with this issue. My impression that I simply needed refrigerant so I called another company on my own and was given an exorbatent list of items which this technician tried to convince me that I needed. Needless to say I refused to let them service it and immediately contacted American Home Shield. The technician they sent quickly diagnosed the problem. Made the repairs in less than an hour at a fraction of the cost the other company quoted. Being at the mercy of these HVAC companies with no knowledge of this or other issues. You tend to get gouged. I believe having to go through Home Warranty Companies tends to keep them a little more honest. They're well aware that frivolous and/or outrageous expenditures will not be tolerated. THANK YOU American Home Shield for contracting with reputable companies which whom the technicians have expertise and good character! American Home Shield customer for life! THANKS AGAIN AMERICAN HOME SHIELD!View Less

Joe Venuti, Tucson

On Jul 20, 2020

American Home Shield (AHS)

Central air conditioner had a bad capacitor that was repaired, fine. It also needed 3 lbs of refrigerant, I paid $315.00 dollars for, that know I have to pay for. What I don\'t understand is why the leak isn\'t fixed? I paid for 2 lbs of ref. in July of 2019 and then 3lbs this July. Will I have to pay for ref. next year?

Chuck Kennedy, Tucson

On Jun 24, 2020

American Home Shield (AHS)

air conditioner failed on Sunday, and I reported it that afternoon. I was contacted on Monday and the technician arrived on Tuesday on time. Problem was fixed in two hours. Could not be happier.

Cynthia Asher, Tucson

On Jun 19, 2020

American Home Shield (AHS)

Great service and very timely. Repair person was very professional and did a great job. Parts were ordered and it didn’t take a very long time to finish the job. I would recommend AHS to everyone.

Mary Jane Overall, Tucson

On Jun 01, 2020

American Home Shield (AHS)

The last couple of times that I have requested help from AHS was promptly dealt with. The men who did the repairs on my water tank and swamp cooler were professional and got the job done quickly. Thank you so much, American Home Sheild!

richard campbell, Tucson

On Feb 13, 2020

American Home Shield (AHS)

great experience! e-mail problem with pool pump, next day tech was calling me. next day repair was done in a timely manner. the tech showed me what was wrong, he fixed it, cleaned it then put it back together. cleaned up his area and thanked him.

Hal Galbraith, Tucson

On Feb 06, 2020

American Home Shield (AHS)

We had two issues simultaneously. The garbage disposal was repaired within 24 hours of the request for service. The dishwasher was serviced and parts ordered within 48 hours of the service request. the dishwasher parts will be here in one week when it will be repaired.

Marlis Landreth, Tucson

On Jan 24, 2020

American Home Shield (AHS)

Called because my gas range oven wasn\'t cooking food thoroughly. It wasn\'t an emergency, but got immediate text and choice of dates and times. Although there was a four hour window time frame for the repair person to come and he called with about four minutes to spare, when he arrived, got right to work and in less than thirty minutes had the pro...View Moreblem resolved and was on his way.View Less

Linda Hatfield, Tucson

On Jan 06, 2020

American Home Shield (AHS)

Ice making had quit. When I placed claim online repairman called within 10 min and offered to come out that day. He ended up having to order a part and it came in within time limit he told me and came out next day to replace. Tech was very friendly and professional. It was a great experience!

Steven L Ross, Tucson

On Dec 24, 2019

Old Republic Home Protection

I’ve been using Old Republic for several years now. Apart from one provider who did not work out so well, although he did eventually get the job done, I have been impressed and very happy with Old Republic. This is especially true with the last problem I had which required some extensive work and Old Republic came through for me. I recommend them...View More very highly. SR, Tucson, AZView Less

Brian Gentile, Tucson

On Dec 09, 2019

American Home Shield (AHS)

Really solid claim and service experience. I like the on-line claim/service request because it is fast and efficient. I initiated a claim for my heating system (heat pump) on a Sunday night. My heat pump wasn\'t producing warm air and the cold winter had already arrived. I was informed on Monday that the heating contractor was assigned. I contacted...View More the contractor right away and they were able to confirm a Wednesday appointment, which I felt was good but not great. The technician arrived right on time and fixed our heating problem within one hour. View Less

Linda Cook, Tucson

On Dec 06, 2019

American Home Shield (AHS)

Got a new garbage disposal unit as ours froze up. Service man was on time, got the job done fast. Happy to have things working again!