HOME WARRANTIES IN CALIFORNIA

Ken, North Hills

On Feb 19, 2021

American Home Shield (AHS)

We\'ve used our American Home Shield (AHS) a few times to repair our oven and washing machine. Calling for the repair was super easy. Technicians were on time and very professional.

Todd Thompson, Laguna Niguel

On Feb 15, 2021

American Home Shield (AHS)

Technician couldn\'t repair sink faucet on first visit as it needed to be replaced. Follow-up visit was timely and professional. Email notification\'s were helpful to track technician arrival time. Very pleased with the new faucet.

Gweneva Shay Sawyer, Fresno

On Feb 14, 2021

American Home Shield (AHS)

The HVAC company, Bautistas Heating, assigned was very helpful, timely, professional and efficient. They determined and repaired the issue quickly. I would highly recommend ********* Heating of Madera CA for all HVAC needs.

TiVo Vote, San Andreas

On Feb 10, 2021

Lowe's Appliance Extended Warranty

Purchased an ** refrigerator stopped working because of a defective compressor which isn’t filled with refrigerant but butane. Refrigerator is an environmental concern in the state of California therefore it is unrepairable. 10 phone calls to the extended warranty to find out why they will not replace my refrigerator still no answers. Fridge ra...View Moreider went out in September 2020 it is now February 10 2021View Less

Michael Wilkins, La Verne

On Feb 10, 2021

American Home Shield (AHS)

Had an issue with my refrigerator. I contacted AHS and they sent someone out the next day. The technician diagnosed the problem right away and was able to get the refrigerator working.

Scott Jacobsen, Visalia

On Feb 09, 2021

American Home Shield (AHS)

We have been with American Home Shield for years. The online appointment setting feature is awesome. Our most recent claim is a dishwasher replacement. We were issued a ****’s e-card went to our local Lowe’s and our new dishwasher will be delivered next week. Scott Jacobsen, Visalia, California

Edwin Johnson, Cobb

On Feb 05, 2021

American Home Shield (AHS)

Our heating system broke and at first was set up with a 2 star company which did not show up to even evaluate the problem. Called American Home warranty and they set us up with a different company that came out a found the heater was totally shot. They installed a new heater for us. Works great now.

TERESA a GREENBERG, San Diego

On Feb 05, 2021

American Home Shield (AHS)

American Home Shield (AHS) has been remarkable as I settled into new home. A keying issue was resolved as well as leaky pipe under kitchen sink. The contractors were awesome, on time and did a great job.

LeRhone Williams , Rio Vista

On Jan 31, 2021

American Home Shield (AHS)

***’s garage repair did a fantastic job repairing my garage door. They identified the problem quickly and got right to work. The repair team was kind and very friendly. They even found my car keys I left in the trunk key hole. Simply a wonderful experience in a emergency situation to secure my home. Thank you AHS!

Sandy Rosenstein, Temecula

On Jan 29, 2021

American Home Shield (AHS)

The plumber and electrician were great. I had to call the electrician though, they did not call me. Electrician will come back and finish job when parts arrive. Both techs were helpful and courteous.

Bernadette Davalos, Perris

On Jan 29, 2021

American Home Shield (AHS)

The plumbing company that AHS sent out did a great job resolving part of my plumbing problem by replacing the water heater, but the AHS warranty fell short in resolving the rest of my plumbing problem. The soft water unit attached to the main water line was found to be adding to our plumbing issue and is clogged/malfunctioning, but because the plu...View Morembing company didn’t have knowledge on how to safely by pass the water flow without using the soft water tank to restore the 75 psi available on the main waterline or maybe just disconnecting the soft water unit & rerouting the main pipe under the AHS warranty, unfortunately my plumbing problem was not 100% resolved and I can only run water one appliance at a time so that it does not disrupt the washer cycle, dishwasher cycle, someone’s shower, use of the toilet, etc. it’s a big inconvenience that AHS has made it difficult in being able to fix the whole problem by not including coverage on everything that’s needed to correct the whole plumbing issue. Plus, an AHS agent denied me my recall to have the plumbing company come back out to further look into the issue after the water heater was installed.View Less

Dee Lee, Sacramento

On Jan 28, 2021

American Home Shield (AHS)

The home warranty sent a contractor to my home that serviced a plumbing issue. My garbage disposal was replaced, however, my toilet needed more service. The ******* Plumbing ******* was the company. The contractor ***** gave me a quote of $125 to install my new toilet that I purchased. The quote also included labor and haul away of the old toilet....View More I requested to replace 3 toilets. The total would have been $375. The ******* Plumbing ******* gave me a second quote after I scheduled an appointment stating that the job would cost $525, $175/per toilet. They canceled my appointment and refused to honor the quote that their employee gave me because they wanted more money. View Less

Matthew H, Los Angeles

On Jan 22, 2021

American Home Shield (AHS)

I am very happily surprised at how exactly AHS has worked for me. I cautiously signed up hoping I wasn\'t going to have buyer\'s remorse after putting in for a repair. Had a dryer issue , made an appointment, the tech came, ordered a part, came back and fixed it. No surprises. I recommend signing up.

Lynne Naylor, Lawndale

On Jan 22, 2021

Cinch Home Services

In Dec 2020 I submitted a request for my built-in dishwasher to be repaired. Three times the appointment was changed. Finally in January 2021 I contacted Cinch and reminded them that my policy guaranteed replacement if the appliance couldn\'t be fixed. I am still waiting for the repaired machine or the new replacement. Worst warranty service e...View Morever.View Less

Harry Fujita, Pittsburg

On Jan 20, 2021

American Home Shield (AHS)

One of the worst. Renewed my contract and was not given the $50 discount for paying in full. Called on 1/10/21 and was told the error would be corrected. Washing machine began leaking on 1/20/21 and I went on line for a service request. Was unable to get the service request as my account still reflected $50 due. Called billing and was agai...View Moren told that the error would be corrected. I asked when I could request service and was told it would be 2-5 working days before my account was updated. Geez...my washer is leaking today. In 2019 requested service for a water heater. At the time, my daughter's family was moving and living with us until they could move into their new home; 8 people living here. It took 19 days to get the water heater repaired. Eight people without hot water for 19 days...REALLY? Hoped that was an anomaly, but apparently not.View Less

Tina Flores , San Jose

On Jan 17, 2021

American Home Shield (AHS)

Our experience with AHS has been a huge disaster and nightmare. There customer service, contractors, the time for contractor to call to schedule, quality of repairs, amount of time for AHS to approve repair, and for resolution are not professional, not knowledge, not timely, not customer friendly and provide false information. We are very unhappy ...View Morewith them and will be canceling our policy with them. We have been with them for years and every year they are getting worse. We finally had it. They caused us unnecessary stress and headaches. On December 29, we called for a service request for our water heater and kitchen faucet. Both are leaking. Honest Plumber was scheduled on January 2 with appointment time 2-4 pm. We got a call from contractors at 10:45 am saying needs to come now. I told him my husband isnt home right now and he wants to be here when he comes. He insisted he comes now or he will not be able to make it. I had my husband come home because of the contractors demand. The contractors came inside to just take pictures and not prepare to work. He only wanted to see the water heater and was rude. We had to insist for him to look at the faucet. He walked outide and my husband ask asked him whats going on? He said he has to make a call and he had to get to his next appointment. My husband told him to make his call and to come back in to let us l know whats going on. We were waiting for him but found out he left. I called the contractor and left a message. I called AHS to complain about the contractors and find out whats going on. I spoke to 4 customer service reps. When asked for a new contractor and to have this contractor added to our do not send list because of the issues we just had, they all said we had to go with this contractor. We asked to speak to a manager they all said the manager is not available. Two of them pretend we got disconnected or they hung up but we can tell they were still on the phone. They didnt want to hang up because they didnt want us to do the survey at the end of the call to rate them. So we tried to wait them out but really need to get our repairs done. This is when we called for the third time which this rep said we would have to pay another $75 for a second opinion. We said we are not asking for a second opinion, we dont even know the first opinion, we are requesting for another contractor. I told them I dont feel comfortable with this contractor and is the one who will be home for the repairs, not my husband. I told them I will not let anybody in my house if I dont feel comfortable and especially when I have my children home. AHS rep didnt care and said we need to go with this contractor and they cant have another contractor come out if one has already been out to our house. I told the rep to have a manger call us because it has been done before when one of their contractors started cussing at my husband. They said a manager is not available. The 4th rep basically said the same thing. My husband told them what will it take for a new contractor to come out here and fix our items? The rep said you have to agree to a 2nd opinion and pay $75 if diagnosed the same. My husband said if that what it takes to get someone out here but he is not really agreeing to a 2nd opinion only for a new contractor. They assigned a new contractor and said the will call us in 48 hours. We told the rep we still want a manager to call us. They said a manager will call us back in a hour. The total amount of time on the phone with AHS reps were over 4 hours and manager never called us. We called again a couple of days later requesting to talk to a manager. Now I did a little research. AHS replace my water heater in September 2015 with a new water heater which I was told it was new by ASH at that time. It was supposed to have a 6 year warranty. I found out that my water heater is a 2004 by calling a plumber trying to get a quote see if this something I can pay for myself which I cant. So now I asked to talk to someone who has authority. The rep said I need to tell them so they can escalate it. They said someone will call me back. On January 5, I didnt here from the 2nd contractor, so I called them and scheduled an appointment on Jan 7. On the Jan 7, the contractor couldnt come out and asked me to take pictures and send them to him. He said he can still diagnose the items. He said some times they do zoom meetings due to covid. He said our water heater and faucet need to be replaced and he will let AHS know. He said AHS will has to approve and send him the water heater. He said he will get the water heater on Jan 11 or 12th and can install on the Jan 14. He said he will call us back with a time. On Jan 13th when we didnt hear back from him or AHS. We called ASH again 5 time. My husband called 4 times. The first two reps told us the job went back the first contractor and couldnt do anything to help us. Then they acted like we got disconnected but they didnt hang up until 5-10 minutes after. As soon as they hung up the survey came on the phone which we took. We call back again and the rep was able to get us a supervisor on the line. As the supervisor **** was telling us what he can do we got disconnected. My husband called for the 4th time. At the same time I researched another number to call AHS and called them. They told us they will call us and a manager will call us back. As today no one has called us back.View Less

Jane Sueshe, Redding

On Jan 14, 2021

American Home Shield (AHS)

Without a functional dishwasher for 3 weeks now. AHS contractor came out once before and sort of repaired it. Now it does not work at all and it has been a week since second contractor came out and no updates. The only way I can figure to talk to someone is via internet CHAT or Phone call. No email. However the electrical contractor they sent me...View More was AWESOME. I am shopping around for another program. Oh, and the Phone assistance is outside of USA. RATINGS only for Dishwasher repair service.View Less

Herb Williams, Valencia

On Jan 12, 2021

Lowe's Appliance Extended Warranty

The refrigerator is running perfect, Just want my rebate for the water filters (4) that I purchased with the appliance. THE BAD NEWS IS WHEN YOU CALL THE 888-775-6937 NUMBER, YOU NOW HAVE A WAIT OF OVER 45 MINUTES TO SPEAK TO THEIR REP.

Andrew Mccarville, Redding

On Jan 11, 2021

American Home Shield (AHS)

Since we are still waiting for results my review is not very good, going on two weeks and still don’t have an operating heater. I guess AHS doesn’t trust it’s own contractors. So far I give no stars. I’ve gotten zero satisfaction.

Tom Bell, San Diego

On Jan 10, 2021

American Home Shield (AHS)

On November 21, 2020 I requested service, on a refrigerator, at one of my rental properties. The first contractor (Antech) assigned could not answer the call, for roughly 2 weeks, so I asked AHS, through their Filipino call center, for a better response time, so my tenant might have a working refrigerator for Thanksgiving. AHS sent Sears Service t...View Moreo my rental, on 11/24/20 and found a bad thermostat. While the technician said he could have the part in 3-5 days, he had no service appointments available until 12/16/20. On December 3rd my tenant received a package which was labeled as a Thermostat, but was actually an Oven Face Plate. Having heard nothing from AHS or Sears, I called the AHS, Filipino call center again, on 12/15/20 to request that Sears pick up the correct part and send a technician to install it. The AHS representative arranged a conference call with a Sears Supervisor, who had no idea that a wrong part had arrived, or if a service call was made to the property as scheduled to install the wrong part. No one had called my tenant. The Sears supervisor, agreed to re-order the Thermostat, to be delivered to my tenant within 1-3 days, and set up a call for 12/18/20. As of 1/20/20, no part had arrived, and no one showed up on 12/18/10. I finally asked the AHS Call Center for an AHS phone number for the USA. I called that number on 12/20/20 and spoke with an AHS representative in Memphis. He agreed to allow me to pick up the needed $14.95 Thermostat myself, and deliver to the rental property. He also set up a technician with another service company, who installed the Thermostat on 12/21/20, and the refrigerator was returned to service, A MONTH AFTER THE FIRST SERVICE REQUEST. So, after all of that, I had to pay not only the AHS Service fee, but $14.95 plus tax, and my time for the part, but also paid my tenant $100, to help cover some of their food loss. TERRIBLE SERVICE AND FOLLOWUP FROM AHS AND SEARS! AHS HAS NOT FOLLOWED UP TO REPAY ME FOR THE PART OR APOLOGIZE FOR THE 1 MONTH DELAY. View Less

Frank Romero, Modesto

On Jan 08, 2021

American Home Shield (AHS)

Buyers BEWARE this company is a joke. I\'ve been trying to resolve and issue from back in July 2020. The plumber this company sent out cut their snake and left it in our main plumbing line. We asked for help with American Home Shield to have the contactor they sent out to have them remove their snake. Our water lines is backed up which we knew wo...View Moreuld happen. A second plumber came out and let AHS know that due to the 1st plumber leaving their snake in our main line that it has caused more damage to our home and that he could not even help us clean out the line until the snake is removed. The plumber went on to say that USA plumbing should've removed their line. I've been calling since July 2020 to get this issue resolved. I can't seem to get anyone to help. All our lines are now backed up we can't use our toilet, shower and kitchen, This horrible especially with the pandemic. It's not like we can run to the corner store and use their bathroom facilities. It's pretty bad when I've had to be on the phone calling to speak to the escalation or resolution department and get the run around. I've made over 6 calls this week alone. Wasted 4-5 hours of my time. No one seems to care. View Less

Juliet Evans, Rialto

On Dec 31, 2020

American Home Shield (AHS)

I was going to give an excellent rating and then I discovered the toilet is leaking. So I am going to request the technician return and figure out why it is now leaking.

David Murphy, San Pablo

On Dec 30, 2020

American Home Shield (AHS)

AHS is very helpful; **** helped me with my latest service request, and I couldnt be happier. Great service in general, and weve saved a ton on fixes so far using AHS. Otherwise we would have had to pay for an electrician to do a bunch of work, wouldve had to pay a locksmith, and now were waiting on a plumber. I just wish I wouldve used AHS for my...View More TV mount! View Less

Pamela, Sacramento

On Dec 24, 2020

American Home Shield (AHS)

I appreciate the promptness with how my service was rendered. The first service dispatched was not equipped to provide the service I needed but I called AHS back and I was immediately given a new service dispatch.

Pamela , Montebello

On Dec 19, 2020

American Home Shield (AHS)

The latch on my Bosch dishwasher stopped working and so we called for it to be repaired. The response was almost immediate. A technician arrived the next day. He ordered the part which, due to Covid issues. took 2 weeks to arrive, but when it did, I was called right away and the tech returned the next day and fixed it. I am very happy with the se...View Morervice and the very professional technician who repaired my dishwasher.View Less