over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 28, 2023
CITY:
Irvine
COUNTRY:
Orange County
STATE:
CA
POPULATION:
212569
AREA CODE:
949
ZIP CODES COVERED:
92602, 92603, 92604, 92606, 92612
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
They are one of the leading home warranty companies in the industry. They are known for covering appliances and systems with unknown pre-existing conditions and Protection against rust and corrosion.
Founded in 1980, 2-10 Home Buyers Warranty has protected more than 5.8 million homes across the United States. Their policy comes into effect 30 days following the purchase of a warranty plan.
Check out the best home warranty companies in california
Suzi, Irvine
On Aug 06, 2019
American Home Shield (AHS)
Do Not WAIST YOUR MONEY!!! I wish I could give them a zero review! We had a hole in our microwave inner door as well as a washing machine that smelled like burning electric wire when not even fully loaded. I opened a service request after calling several times. I took a day off from work to be home and the technician did not come that day! I had to reschedule it for another day, took another half day off and a technician who could hardly communicate in English came and looked at both appliances and said he will send us the report. Obviously they called me and told that nothing is covered as a hole in the microwave door (with steam and food trapped in it) is an cosmetic problem!!!! They charged me $75 for sending someone over to tell me that they do not cover any of the issues. It’s totally unacceptable as they wasted my time and energy! Very unhappy with this company!
Kimberley Russell, Irvine
On Aug 18, 2018
American Home Shield (AHS)
It has been hit or miss with this company. The first time I used them for a plumbing problem, they sent me a decent / helpful contractor who came in a very timely manner. Five stars for that. The second time I called them for a leaky A/C, they gave the contractor the wrong phone number--- or the didn\'t explain properly which number he was to call, and when he came out, it was a valve issue which somehow wasn't covered under warranty. I called to ask them to explain why it wasn't a covered matter, and their customer service said they would have to get a detailed report from the contractor and then they could get back to me. That was three weeks ago, and I am still waiting for a reply.
Nguyen LT, Irvine
On Oct 27, 2017
American Home Shield (AHS)
It took the subcontractor (Premier Appliance) 3 times to replace a light bulb in my microwave oven and the door hinge. I was not happy with the result after 2 trys but AHS would not allow another service provider to come out. I still am not happy with the door hinge repair. Also, it took me an hour to wait on the phone until an AHS operator took my call to discuss my issue with the repair job
Linda Wang, Irvine
On Oct 13, 2017
American Home Shield (AHS)
The customer service personnel are friendly. The repair service company normally performed good services, the technicians were very professional. However, sometimes the time slot was not very flexible, it\'s hard to schedule time off from job and parts ordering was longer than expected.
MICHAEL NADEAU, Irvine
On Nov 29, 2016
American Home Shield (AHS)
Having been an American Home Shield customer for 12 years & not once having a bad experience pretty much says it all. AHS has gone beyond the best in providing my family with a true warranty product. I have had 2 major claims over the years that AHS handled with awesome customer service, Professional Contractors & great follow up. I would HIGHLY recommend AHS to any homeowner
Kelli Neely, Irvine
On Nov 02, 2015
American Home Shield (AHS)
We had a drainage back-up that was potentially damaging. I called AHS to request assistance, and within 90 minutes we had scheduled a tradesman. He was able to be at the house within 45 minutes, and was able to correct the problem very quickly. The contractor was on time, courteous, and it was not evident he was here after he completed his work.
Jean L, Irvine
On Jul 27, 2014
American Home Shield (AHS)
I had AHS several years back. When our 20 year old coil stove-oven's timer was malfunctioning, AHS replaced our stove! They told us how much they were going to pay for the stove, and we added a little of our own fund to get a brand new ceramic top stove-oven. All I had to do was send them a copy of the receipt. It was truly hassle free. However, I ended up discontinuing because the premium and the copay kept going up, and my husband lost his job, so we had to reduce all the expenses. Unfortunately, while we didn't have the warranty, our built-in microwave went out, shower leaked, had to replace the door seal on the washer. We ended up doing it ourselves to reduce the cost, but all in all, the warranty would've saved precious time and energy. Other than high premium and service call fee, I was very happy with AHS, so after a few years of no warranty, I am going back to AHS.
S.Coker, Irvine
On Jan 02, 2013
American Home Shield (AHS)
Broken refrigerator ice maker. Had to endure 10 (ten) service appointments and go through replacement of every individual parts of the ice maker after which the ice maker still did not work. I went through approximately 40 hours of waiting around for "service" calls. After many hours of being put on hold after AHS last futile attempt to repair the ice maker, AHS finally agreed to replace the refrigerator. They advised that we could either replace with identical model or upgrade the replacement if we purchased through them and paid the difference in price. I checked refrigerators and found one I liked. I called AHS back with my selection and was told that they did not have access to my selected brand (SAMSUNG) It would have been nice if they provided a list of brands they had access to. They still encouraged that me to consider the upgrade because they have a special buying relationship with various brands and by going through them I could get the most refrigerator for the money. Currently I am still in the AHS appliance replacement process. At this point in time my refrigerator has been broken for months since I first called AHS. I would say that AHS response to the repair request has been a joke but I really do not see the humor of the situation.
ogilvie, irvine
On Jun 23, 2012
American Home Shield (AHS)
Bunch of crooks can't fix anything. We had 4 times asking them to come and fix our plumbing issues. averytime they said that we broke the parts or it's not wear and tear. I had to go to the attorneys till they fix items. DO NOT BUY THEIR POLICY. It doesn't cover anything. The y just want your $60. That is all.
Sylvia Beez, Irvine
On Feb 17, 2012
American Home Shield (AHS)
My washer wouldn't spin fast enough anymore and leave me with soaky wet clothes. I called AHS. It took four days for a technician to come out. When he inspected the machine, he showed me what was broken and said that he would have to order 3 different parts and come back later. He also said that the insurance might decide to replace the washer altogether, since this would be a pricey repair. The next day I receive a call form AHS saying that they will not pay for anything because it was my mistake to overload the washer. I said that I did not overload the washer and they said that this was what the technician told them. He didn't mention anything about overloading to me the day before and when I called his company they were very rude and said that he doesn't have to communicate with me. I will file reports about both these companies, AHS and FACTORY SERVICE APPLIANCE REPAIR. Something is definitely wrong here, they seem to work together in ripping people off! It looks like AHS's company policy is to not allow anything major to be fixed.
