Best Home Warranty Companies In santa clarita, california

Daniel Cruz, Santa Clarita

On Mar 13, 2022

American Home Shield (AHS)

Great professional service. The contractor arrived on time, quickly diagnosed the issue, and resolved it without delay. He left the work space clean and tidy. Overall, an outstanding job. Kudos!

odanel maldonado, Santa Clarita

On Nov 14, 2020

American Home Shield (AHS)

On 11/03/2020, I submitted a claim to American Home Shield and paid them the $100 deductible. A couple of days later I received a message from American Home Shield stating that the contractor (active appliances Inc.) had attempted to reach me but were not able to. I immediately called active appliance and told them that I never received a call fro...View Morem them and wanted to know why they informed American Home Shield that they had attempted to reach me via phone. The agent stated that she was not aware of the message and went ahead and scheduled an appointment for 11/10/2020. I tried to get a sooner appointment but she said that was the soonest they can make it to the house. The technician from active appliance arrived on 11/10/2020. After inspecting the washer, he stated that there was nothing wrong with it, as he was running a cycle. After running it for about 9 minutes, he stated that any problems were possibly caused by my wife using too much soap. My wife explained to him that she goes by the measurements on the washer soap compartment. He stated that the information on there was wrong and to use less soap (I guess the manufacturer, Samsung, doesnt know what theyre doing). He then stated that the problem could also be that she was not using high efficiency soap. As a safety measure I got the bottle of soap that we use and pointed out to him that it stated on the label "high efficiency." He then reassure us that there was nothing wrong with the washer. I called my wife over to get more details about when the problem occurred (knocking noice, shaking, and burned rubber smell). After my wife informed him that the problem occurred in the spinning cycle, the technician ran the washer through a complete cycle. Once he heard the noise and shaking coming from the dishwasher, he asked how old the washer was. I told him that weve had it for about eight years. He stated that the problem was that the seal between the drum & door had worn out due to wear and tear and that he was surprised it lasted that long because they usually only last five-six years. He also stated that a support had possibly broken inside and that he was going to submit a quote to the warranty company. Lastly, he stated not to expect too much because it was a two-technician job and that it was going to be very expensive to fix it. On 11/11/2020, I received an email from American Home Shield stating that my warranty had limitations and to call them for details. I immediately called however, it appeared that they agent was working from home because there was a lot of background noise, including chickens and wind gusts. The agent placed me on hold but never came back to the phone. I called back shortly after and spoke an agent. The agent stated that per the technician, the problem was caused by overloading the washer and that it was not covered under their terms and conditions. I explained to the agent that the technician told us that the damage to the washer was caused through wear and tear because the washer was too old. The agent stated that unfortunately the claim will not be covered based on the technician diagnostics. I then asked the agent to email me a copy of the diagnostics. The agent stated that it was not possible because they did not have the capability and told to contact active appliance to get the details. I also asked the how agent that how would the technician know we overload the washer or not? If the the problem was caused by overloading, why did the problem occur eight years later? I then called active appliance and spoke with a customer service representative. I explained to her what the technician told me caused the issue and what American Home Shield was telling me. I additionally requested a copy of the diagnostics. The representative explained to me that per their contract with American Home Shield, they were not allowed to disclose the technicians diagnostics or email copies. She also stated that American Home Shield is the only one that can disclose any diagnostics to me and advised me to call them back. I again called American Home Shield and requested to speak to a manager. ****, pulled up my information and stated that she would transfer me to a manager. After being on hold for about six minutes, the call was terminated. I called American Home Shield again and spoke with another agent. The agent stated that she would transfer me to a manager but needed to pull up my information first. After pulling up my information, she read the diagnostics to me and told me that the claim was denied due to the tubs being damaged by overloading the washer. I explained to her that the technician told us that the damage was caused by wear and tear due to the machine being too old. The agent stated that they have to go by the diagnostics the technician submitted to them. I then requested a copy of the diagnostics. She stated that she could not provide those to me. I then asked the agent if she could transfer me to a manager now. She placed me on hold for an hour and twenty two minutes and then terminated the call. I googled active appliance and read multiple reviews that people wrote about how technicians from active appliance tell them one thing about what caused a problem, and American Home Shield says another. Who really knows whos telling the truth and whos lying. Maybe theyre in it together to deny claims? Due to receiving conflicting information between American Home Shield and what the technician from active appliance told me in person, i decided to pay another certified technician out of pocket. The technician diagnosed the problem and stated that the shaking, noise and burned smell from the washer are due to normal wear and tear on the rear bearing shaft and gear and outer tub. He called to get the parts however, he stated that the parts are back ordered and they do not know when they will come in. The price to fix it $400 in parts plus labor. His diagnosis coincides with what the active appliance technician told me in person and does not coincide with what American Home Shield told me over the phone.View Less

Rita Costello, Santa Clarita

On Dec 17, 2019

American Home Shield (AHS)

My dryer problem was handled quickly and efficiently by AHS. The repair person was also, pleasant and obviously very experienced. He arrived, he did the work and was gone so quickly I was amazed.

Richard Taminosian, Santa Clarita

On Nov 18, 2019

American Home Shield (AHS)

Great response time, service and repair but had to wait a bit longer than needed for a part. AHS and E&A Repair are the best.

Karen Davis, Santa Clarita

On Jun 05, 2017

American Home Shield (AHS)

I have used AHS for >12 years. reasonable, good service until the past 2-3 years. we live in southern california, air conditioning unit still not working. 3 service calls. 2 from HVAC, 1 electrician. No one can seem to fix it. Contractors tell AHS everything ok. are you kidding me? 3weeks, 90 degress 225.00 copay and NO air conditioning. They...View More tell me I am asking for a second opinion. Dear God, I just want someone to fix it!!!!!!! the people who answer the phone read from a script. clearly have nointrest in oroviding good service. I am done with this company. I am hope I can share this with as many people on social media who will listen. The company has gone down hill. so not worth it anymore. View Less

Marc, Santa Clarita

On Sep 08, 2015

American Home Shield (AHS)

You will NEVER spend less than 45 minutes on hold. EVER. Setting up an account is easy, using your policy is almost impossible if you actually need to speak to a human being, and you will need to. Take it from this guy, STAY AWAY. They have over 5000 complaints on BBB. Out of curiosity I called the number to get a policy and of course, that one the...View Morey picked up quickly. But if you need help, do yourself a favor and go elsewhere.View Less

C. Clemente, Santa Clarita

On Sep 27, 2013

American Home Shield (AHS)

We have been with this company for 20 years and they just sent a letter stating that at the end of our contract term, November 2013, they will not renew us. So just like any other greedy insurance company, if you make a claim, don't expect to be covered! I will use any means to get the word out, do not use American Home Shield!