Home Warranty Companies in Delaware

Frank Azan, Wilmington

On Jul 01, 2021

American Home Shield (AHS)

I have had two other home warranty companies in the past five years and American home shield is the best of the three of them I’m happy that I chose them. I had a great experience with my first claim. If they continue to treat me the same way next time I have a problem I will no longer need to switch warranty companies and will continue with Ame...View Morerican home shield going forward. View Less

Sam Nkrumah , Dover

On May 21, 2021

Cinch Home Services

There were swift in their response when called. The agent was courteous and knowledgeable. The repair work done was apt and claim and settlement was done smoothly. I will recommend them anytime to friend or family members.

david nichols, Newark

On Feb 28, 2021

American Home Shield (AHS)

Oftentimes agents doesn\'t speak clear English the policy response and Clarity is horrible hidden fees contract is not as advertised. Coverage is notas guaranteed very frustrating experience. Customer service agents doesn\'t know the policy. Customer service agent Austin tell you they\'re call you back and never does.##############################...View More#View Less

Susan Sheehy, Newark

On Jan 12, 2021

American Home Shield (AHS)

My first experience filing a claim was very frustrating. After being on hold for a very long time, someone came on the line who was very difficult to understand - his English was not very good. there was a lot of noise in the background, and it took a while for him to find a spot where i was able to hear him. I had two separate appliances that ne...View Moreeded repair - a gas burner on my range and my microwave. I had to repeat what I need at least five times. I told him there were two separate appliances -one a gas stove and one a microwave. He kept saying, "Something wrong with your cooktop microwave." I kept saying "No, there is something wrong with a burner on my gas range and my microwave has also stopped working. Long story short, I received a copy of the work order from the assigned repair company. It said, "Cooktop microwave." I called the assigned repair company to explain the mistake. They told me that I had to call American Home Shield so that they could correct the work order. Once again I spent a very long time on hold and finally got to speak to an AHS agent. I explained the work order mistake and he said he would take care of it and correct the mistake to reflect that there were two separate items - the burner on the gas range and a microwave that stoped working. On January 7th, the repairman arrived. I showed him the problem with the gas range and the microwave. He said he only had a work order for a cooktop. Fortunately he was able to repair my gas burner on the range but could not address the broken microwave because there was no work order for that. He showed me the work order to prove it. So, yet again, I had to call AHS, and yet again I was on hold for a very long time. with gosh-awful loud static music playing over and over and over. When an agent came on the phone, I told her what had happened. She said she didn't know why that happened and that she would book a new appointment for the microwave to be repaired. The first available appointment was for January 27th - a month after I first filed my claim. I asked for a sooner appointment and was told there were no sooner appointments available. Let's hope this time the work order is correct. View Less

Marvin Miller, Rehoboth Beach

On Sep 09, 2020

American Home Shield (AHS)

Our experience was outstanding. The new air conditioning compressor arrived on the date promised and was professionally installed and up and running in very short order. The technicians were skilled and a pleasure to work with.

Martin J Manning, Frederica

On Aug 27, 2020

American Home Shield (AHS)

I currently have 4 contracts with AHS. When I open a Service Request and do not have to interact with anyone, the service is very good. It is all automated which I personally don\'t like but it works and the Service Request is completed. However when I have to deal with anyone at AHS, the reverse is true. Case in point, I had a SR for a wash...View Moreing machine and the technician from Chesapeake Home Appliance Services said it needed to be replaced. This was done on July 6th 2020. On July 13th I called Chesapeake Home Appliance Services and was told I had to contact AHS. Now the only way to proceed was to interact with people at AHS. I made several phone calls. waiting at times up to 4 hours. This from a Customer Service type of business. It is outrageous. There is no regard for the customer whatsoever. A new machine was ordered and I knew it would be a tight fit, but when the machine was delivered the sub contractor delivery crew said this will not fit, never even attempting to see if the machine would fit. The type of machine that was being replaced should have been documented in the original SR response and an exact machine in terms of dimensions should have been ordered. If it was documented, it was not taken into account. This, machine replacements, is not my business but it is AHS's business. During all of this there was no way to contact AHS via email, etc. I had to call and wait. After calling and waiting 4 hours I finally got through and was told there would be a restocking fee because the machine was returned. I was advised to go and buy a washer on my own. At that time I requested to speak to a supervisor and am still waiting for that call back. I believe this was on July 31st. I again contacted AHS on Aug 6th at 7 AM Central time and after waiting well over an hour, more like a hour and a half, I spoke to Natasia and was given instructions of how to email a copy of the receipt to AHSPOR@ahs.com. I again requested a call back from a supervisor and was supposed to hear back by Monday August 10th at approximately 10:30 Eastern time. I am still waiting for the call back also. On Tuesday Aug 11th I did get a voice mail that I was only going to be charged $88 for the restocking fee instead of the usual $177. Gee what a break I got. The caller said I could call them or email the receipt. The same number where I waited hours before. No Thank You. I emailed the receipt to AHSPOR@ahs.com on Aug 18th. I just want to get what is owed to me and hope I never have to deal with AHS in a non automated situation. The only reason for me staying with AHS is the automated procedure. I would love to have someone from AHS contact me about this fiasco but I know that won't happen. I would to rate below but there is no minus rating. View Less

Sharon Lawrence, Lewes

On Aug 25, 2020

American Home Shield (AHS)

I have 2 policies with American Home Sheild for many years. On Tuesady Aug 4 at 8 AM I submitted a service request for repair of my refrigerator (continuously making a loud noise) and a broken lint trap on my dryer that was destroying all the clothes. After many calls to the assigned contractor Jimaine Eason (Dun-Rite Appliance Repair) who refuded...View More to come out, I called American Home SHeild to complain and was told they were sending someone else. They NEVER sent anyone! On Sat Aug 8 Jimaine finally agreed to come out to evaluate the problems. He advised us that the refrigerator noise was "normal" and that he would have to check to see if the lint trap repair was covered by our warranty. He left and we never heard from him again. .I reached out to him on Aug 13th but he never responded. I have called AHS three times but ended up listening to thehorrible recored music for waits over an hour each time. You can't email them and you can't get ANYONE on the phone! I want my $125 refunded and will be reporting them to Better Business Bureau!View Less

Hippolyte, Magnolia

On Aug 19, 2020

Lowe’s Protection Plans

We purchased a Range from Lowes with a 5 year extended warranty. During the first 4 years, we had to call for service about 5 times to fix different parts. This last time Lowes could not find the parts. We waited a month (we had to call them every week and was told that the parts were on the way) before we were told that parts were not available...View More and we would be refunded the cost of the stove. We were sent an email and told to expect a refund within 10 days. Twenty days later and after numerous calls to warranty department, we still have not received he refund. Each time customer service stated to us that the credit was mailed to us. We even received emails from Lowes stating that the credit was mailed and we would be receiving the credit in the mail, It's been over a month and we have not received the credit to purchase a new stove. We have been with out a stove for 3 months. We have 3 kids and need a stove. We can't afford to purchase another without the credit. Dover, De HippolyteView Less

Renee Beaman, Wilmington

On Jul 10, 2020

American Home Shield (AHS)

Excellent and quick fix to our AC problem during heat wave. It take a bit longer for the appointment to occur-thought at least 24-28 hours, it was one week for the appointment and I have an ill granddaughter that lives with me and requested an earlier visit but it did not happen so I had to send her to another location.

Georgina Cooper, Bear

On Jun 13, 2020

American Home Shield (AHS)

we contacted Home Shield during the covid-19 pandemic for our garage door. The repair man contacted us that day to schedule an appt since it was a holiday week. He responded and made the necessary repairs. He was courteous, professional and complied with safety regulations. American Home Shield has never disappointed me.

Kathleen Miller , Selbyville

On May 15, 2020

American Home Shield (AHS)

I have been so glad a friend recommended American Home Shield .Your response to my problems have been quick and the repair people you have sent have been very professional and courteous

Carlos Natal Torres, Milford

On May 02, 2020

American Home Shield (AHS)

They did a great job on getting my ac fixed. They talked to me about different options and wasn\'t trying to push anything costly on me. Very professional. I would recommend to anyone.

David Hollis, Bear

On Apr 06, 2020

American Home Shield (AHS)

Awesome! Awesome! Awesome! Great customer service from the original call as well as the company that did the repair. Worth every penny! Highly recommend having a service like this. This was our first call & the service already paid for itself!

Glenda Williams , Bear

On Dec 31, 2019

American Home Shield (AHS)

Such a wonderful company. They are everything and more

LaToya Corprew, Middletown

On Nov 13, 2019

American Home Shield (AHS)

My experience with American Home Shield was good. I do wish the turnaround time could be 24 hours instead of 24-48 hours only because sometimes it is a real emergency and hearing that you have to wait that long to receive contact from a contractor can be somewhat unsettling. But both times I\'ve had to call AHS I haven\'t had any bad experiences....View More I was having some trouble at first getting in contact with the listed contractor but once I spoke with the company they did have someone available to come out and service my heater the next day as it was getting cold and my heater was not heating my house properly. I only rated customer service four starts because sometimes I can't quite understand what the agent is saying because of heavy accents. Other than that, my AHS experience was not bad at all.View Less

Hyacinth Lewis, Newark

On Jun 08, 2019

American Home Shield (AHS)

I have been a loyal customer for ten years but I have never experienced such poor customer service as I am right now when its time to replace my air conditioning. This is my fourth time calling today to follow up on the technicians recommendation to replace my unit and I am getting no where. If and when this gets resolved I will be canceling!!! ...View More View Less

Timi, Dover

On May 28, 2019

American Home Shield (AHS)

I used american home shield on the late 80\'s and loved them, then last year I decided to cover my current home and have lived the ease of use and the top quality of companies they have sent my way when needed. So happy I decided to use this company again!

Merri Ney, Millsboro

On May 25, 2019

American Home Shield (AHS)

My air conditioning was not working properly. I sent in for a service request. I immediately received an email w the name of the company that would be handling the repair. The technician reached out to me within 24 hours to make an appt w me. The repair company let me know what time they would arrive and they were prompt. The technician was profess...View Moreional and explained everything to me. I was very satisfied w his visit. Home shield communicated each step of the way and followed up to make sure I was satisfied w the repair. View Less

Bruce Holt, Rehoboth Beach

On May 15, 2019

American Home Shield (AHS)

After opening a service request, I received an immediate response from AHS with a referral to a local plumber, who contacted me to set up an appointment. The plumber was courteous, professional and efficient.

Shawn D, Middletown

On Apr 26, 2019

American Home Shield (AHS)

Repair to our refrigerator\'s black colored water dispensing pad was broken; a grey colored one was installed, but took a few weeks to coordinate between AHS, the parts manufacturer and the installation company to get it right. All-in-all the experience was fine, it was just the amount of timing (weeks) for it to be finally right.

Michelle Collins, Wilmington

On Dec 20, 2018

American Home Shield (AHS)

I submitted my first service request on 12/11/2018 for my dryer, stove, and fridge. The technician came out and fixed the dryer and stove within days and indicated he needed to order parts for the fridge. He returned a few days later and the part didnt fix it. He then needed to order another part. I just got off the phone with AHS, after waiting ov...View Moreer an hour for customer service to answer, and was told they are "searching" for the part. Once they find the part it will take another 3-5 business days to get it to the technician. This means no fridge for the holidays. This is the whole reason why I paid for a warranty, to prevent this very scenario. When I asked for a manager I was told there was no manager to take my call due to the holidays, and a call back request would be submitted however they could not tell me how long it would take. If I could give negative stars I would. View Less

Irma Rivera, Camden Wyoming

On Sep 01, 2018

American Home Shield (AHS)

Prompt response, AHS able to schedule appointments timely. Technicians respectful, able to troubleshoot with ease and are professional. Low premiums and low flat deductible.

Helen Close, Laurel

On Aug 25, 2018

American Home Shield (AHS)

I had Total protect & consumer home warranty. This is the best company by far.

Mary Devine, Middletown

On Aug 19, 2018

American Home Shield (AHS)

I’ve been an American Home Shield customer for over 10 years. I had a different home warranty program prior to becoming an American Home Shield customer and AHS is hands down the best home warranty program. I suspect the other program chose the cheapest contractor they could get and the work reflected that choice. I’ve had years where I didnâ€...View More™t need to call for service at all and I’ve had years that I’ve had to call for service a number of times. I love that I don’t need to search for someone to do the work and I’ve been impressed with the quality the providers that have made the repairs. They are always on time, friendly and professional and the work has been done right every time. I’m a customer for life! Thank you AHS!View Less

Georgina Cooper, Bear

On Aug 17, 2018

American Home Shield (AHS)

prompt, courteous service. customer service stays with you until the job is completed. I appreciate this feature.