Home Warranty Companies in Florida

Review: I had a problem with the oven in my stove. I reported the problem and I was given a repair appointment in 1 day. The repairman met his appointment and resolved the problem. I was very satisfied.

Review: Your choice of service company's have improved over the years that I have been with your insurance. They seem more helpful and knowledgable in the last 3 years. They respond in a timely manner to make appointments and arrive promptly. They have been courteous, responsible and efficient with explanations clearly presented and repairs completed to our satisfaction. Other than rising annual prices and the fact that no one contacted me to advise me that I could have gotten more coverage for a cheaper price since you implemented new contracts, I have been satisfied. I feel that long term clients deserve calls to update our coverage when you find ways to cover with less annual payment. If I had not initiated a call to change my payment plan I would have never signed a new contract at the lower rate. For now I will keep your insurance because I rent out our condo and feel that you provide a useful service because I am not there to handle appliance breakdowns. All and all I would recommend your company for those in need of your services.

Review: I would not come back to AHS. My AC was not cooling properly and was freezing up. The company that came to check it out added freon and dye to see if there was a leak. I had to pay $250 for the freon. Two weeks later they returned to tell me the coil in my AC had a tiny leak. They ordered me my new coil and when it came they wanted me to pay $570 for new freon! AHS would not allow me to re-use the new freon unless I signed something that they wouldn\'t every cover anything that went wrong with my AC again. Even the company that repaired my AC thought this was ridiculous and that there was nothing wrong with re using the freon.

Review: Most recent was a plumbing contractor, Cranford Plumbing I believe, for a water softener problem. They arrived when scheduled, found the problem, explained it to me and fixed it. Very professional demeanor, very cordial. Would highly recommend for others and would have no hesitation to have them back in my home.

Review: RIP OFF!! I've had AHS for yrs & they work harder getting out of replacing things than satisfying the customer. They make ME do the work? I've been trying for over FOUR YRS to get my stove & microwave replaced & they told me I have to pick one out from a website & EVERYTIME they say they don't have that model? As times go by the allowance goes down as my inconvenience goes up? THEY should offer a model, not make me find one & then they say they don't have it & for ME to pick out another one. I'm tired of the dance. I've had my a/c repaired every yr for 3 yrs now. I've had more than 1 tech say it needed to be replaced but said I have a better chance of getting a/c in hell...THEIR TECHS!! They only thing they've done is raise the price from around $500/yr to over $870/yr & service calls from $45 to $75? I've had to fight to get anything done & it's not my job! I've been trying to get resolution for months & am ready to give up & take legal action. They automatically new without my consent & against my wishes. If they worked 1/2 as hard to fix problems as they do trying to take your money they'd be a great company. There have been a very few good companies but they admit AHS is a rip off! Who would know better? BUYER BEWARE!!

Review: Our water heater was broken. They had someone out the next day and the day after that it was fixed. We have had a few issues throughout the year and they are always ready to help!

Review: Kurtz Plumbing did not respond within the 24-hour time frame allotted by AHS (on a Friday), but once I called them, they were at my door very quickly. They assessed the problem with the toilet blockage and had it cleared within less than a half hour. Since it was Christmas Eve day, we were very happy to have a working toilet again for the holidays. The workmen were very professional, clean, polite, and efficient.

Review: I\'ve been very pleased in having AHS. The reason I put the timeliness rating in the so so category is because when I needed a/c service a 2nd time I had to call for urgency otherwise I would\'ve had to have our renters wait for 3 days. However, I was able to resolve this issue and they were helpful to connect us with an a/c place that came to the house to correct our a/c issue. Overall, I think this has been a life saver for us.

Review: I have filed several claims with AHS. All have been extremely easy and promptly handled. My latest claim was scheduled from 2-6, the technician didn’t arrive until almost 7. I was frustrated, but understood once I talked with him. He had a FULL day of repairs and we weren’t his last stop. He was extremely courteous and had our issue fixed within 30 minutes. We thanked him and gave him a snack for the road.

Review: Samsung washer would not go below 3 min during spin. Would jump back up to 8 min. Tech came out to troubleshoot. Determined the issues and ordered replacement parts. Returned to replace. He was unable to get the stator off that needed to be replaced. Was on phone with Samsung tech support on speaker. Heard the whole conversation. Tried to say the box it was on was not level. Tech provided pics. Level was perfect. " Send me a video of you turning the drum to see if it is warped. " May have overloaded it". Perfectly round. "Is it in the garage?" Yes. Not controlled environment. Tech sent in report to Samsung "Unrepairable. Stator was rusted on and could not get it off. Boom\' magic word "RUSTED". Can\'t help ya, sorry. Only millions of them located in garages around the country. Warranty is worthless. They will do all they can to not pay out. That\'s a great business model. Suck in all the money and never pay anything out. I\'m going into the warranty business.

Review: I am rating two years of performance of American Home Shield and Air Zone for the repair and replacement of my central air conditioning. IT COULD NOT BE WORSE! It took them three weeks in July, 2011 to repair my air conditioner. Three weeks in July in southern Florida. Air Zone fixed the same air conditioner again in the first week of May, 2012. It broke again a week later. Not all replacement parts are covered by AHS. I had to cough up $1,000 for $200 worth of parts not covered by warrantee. Since I took pictures of the parts prior to installation (certainly my right), the installer (a sub to Air Zone) did not feel "comfortable". Well, how about me. It's 85 degrees in my bedroom. As a result of the installer's discomfort, I am being punished another week. Three weeks to install an a/c unit with the parts in at 4 days after failure. Run away! Run away! Run away!

Review: It was easy to request service online from American Home Shield. The representative got my information and promptly emailed me back with the company that would be contacting me to schedule an appointment for service. The company called me in a very timely manner to set up a convenient time to come by.

Review: My most recent experience with American Home Shield was when my air conditioning went out and I had to schedule for a contractor to come out and service it. Anytime I've had to do this, my experiences have always been great. The repairmen that have came to my house were nothing but friendly and knowledgeable about everything they were doing. The representatives at AHS were also very friendly and the website is very simple to use!

Review: I had problems with my furnace and I had to have a service tech out to fix it. It would've cost me hundreds of dollars each time he came out. But since I had this service I only had to pay 75.00 each time. I would definitely recommend AHS to my friends and family.

Review: The service we have gotten with American Home Shield seems to get better each year. You can tell they have worked hard to improve customer satisfaction with the time response for each call and the knowledge the contractors have. I have just recently recommended AHS to a friend of ours who was looking for a home warranty company. I am glad to tell you that I was able to give her positive information about your company.

Review: We've had an intermittent problem with one of our toilets. Once again we needed service. I called AHS and they immediately handled my problem. Not only did they give me the name of the company they contacted they also gave me the name, phone number and work order number. It gives me the ability of talking directly to the company starting a two-way conversation. In all the years of having AHS we have never had a problem with any company. The plumber explained why we continued having the toilet problem, it's an old toilet, no other plumber told us. We had a different home warranty when we bought this home and immediately cancelled them and went back to AHS. We weren't given this choice at the time. We made the decision to pay out of our pockets for far better coverage!

Review: I purchased coverage with American Home Shield thru my mortgage company, Wells Fargo. I must admit I am surprised that they would align themselves with such a poorly run 'no customer service" company. My central air system has been out for a week now. A technician from a local company came to the house three days after I called in the initial problem. He took apart the air handler and advised the fan motor was bad and that he didn't have one on the truck. He assured me he would be back the next day with the new part. Two days later and two calls to the technicians company and two calls to AHS's customer no service department still has not gotten my a/c fixed.

Review: Would recommend they respond very quickly. We have had American Shield for 2 yrs and they have sent someone out as soon as I place the order.

Review: My contact with AHS was great. While I had to wait a good while on hold for a customer service representative on several occasions, they were helpful and polite when on the line. My problem was not resolved until after the FIFTH visit from the contractor. Thankfully, my father was able to meet the contractor on several occasions as I would not have been able to miss work so frequently. Ultimately, the problem with my heater was resolved.

Review: I have been enrolled in the program for a couple of years and so far, my husband and I have been very pleased.