Home Warranties in Florida

Review: We had a problem with our plumbing and the repair was swift and efficient. Our air conditioner went out and we were told the motor was shot and a new one ad to be ordered. This was on a saturday and we were assured it would be taken care of by the following Wednesday. This is summertime in Florida. That Wednesday comes and goes. We start making calls ourselves because no one is calling us. The contractor says they're waiting on the manufacturer, AHS says they have no control over how long they take. We've been going back and forth for over 2 weeks and we are still having to endure this heat. My husband is elderly and has medical issues that they're just shrugging their shoulders at. I don't consider their customer good at all, WOULD YOU.

Review: Within the first week of purchasing our new home we experienced SEVER septic tank problems. The paperwork I originally signed stated the only exclusion was for our hot tub. After I called to set up service for a plumber and septic professional I was told this is now excluded. This was NEVER disclosed prior to closing. Nothing I signed mentioned any sort of exclusion. Now we must hire a lawyer and file suit to be reimbursed for thing that should have been covered to begin with. Do not waist you money or time with this terrible company! I will NEVER use this American Home Shield again and will NOT recommend them to anyone!

Review: Simple and straightforward service requesting process on line. Technician was friendly, courteous and competent.

Review: My most recent experience, like all my experiences with an AHS service contractor have been beyond excellent. Extremely clean, personable, and respectful service contractor came to my home. Was on time and extremely courteous. I have never not had an experience like this when dealing with AHS.

Review: I change from another home insurance because, they were so slow getting here, but home shield was right here fast. I live in an HOA and the plumber was here fast and took a picture of the root that stopped up my toilet and with this picture I got all my money back. Thank to a good plumber and for American Shield for choosing him.

Review: My family has been a client of AHS for many years. Customer service is courteous and professional. They routinely provide a reliable quality contractor in a timely manner. The contractor, usually contacts me within a few hours to set up an appointment. The contractors are always top notch - knowledgeable, professional, and courteous. AHS follows up when the job is completed to ensure I am satisfied with the service. In short, I have never had a problem with either AHS or the contractors they provided, a credit to AHS vetting process. I plan to continue as an AHS client.

Review: The contractor could not fix the microwave unit after several attempts and AHS provided a dollar amount so we could purchase a replacement for the oven/microwave unit.

Review: I have been happy with Old Republic. they fixed my AC without a problem. They replaced the burners on my stove ($550) and bought me out for an electrical hood short out. The only reason I did not give all 5's was because they increased the home visit from $55 to $75.

Review: I have had AHS for 3 months and had nothing but issues with their customer service, contractors, and mangement. I have taken off 3 half days of work for a simple repair, and every time I call I get the run around and can't speak to a manager. I'm very disatisfied.

Review: I wish the warranty company would encourage technicians to replace worn out or broken parts instead of repairing or patching them. When they are not replaced, they fail again and end up costing more money to replace when it should have just been done the first time.

Review: I have home warranties with AHS on each of my 3 homes. I have always sworn by them but have recently experienced a lot of problems. If seems that if your issue can be resolved in 1 visit by the technician, American Home Shield works wonderfully. If there is any reason for you to contact AHS, their service is terrible. I have had a work order in for 4 months (since August 24) to have my dishwasher fixed. The first time the tech came and said it was fixed but in addition to updating the software it required a new bottom sprayer which he ordered and said I could put it in if I was comfortable. I was and fixed it easily. However, the initial problem that the dishwasher wasn\'t completing the cycle wasn\'t actually fixed. The tech came again and replaced the control panel and said it was fixed. It wasn\'t. He came again and said he had to order a new control panel since the one he installed wasn\'t working correctly. After a couple months, the new part arrived and he came on October 17 and installed it stating again it was fixed. It still isn\'t. I called AHS to have them send the tech (GE) out again. They had to verify with GE that they had completed the work since they didn\'t close out the ticket. Of course they couldn\'t get ahold of them since the GE office was closed. I called them again today and the service agent contacted GE who said that the repairs were completed on August 1 so it was out of warranty and I would have to pay another service fee. Over 4 months and the dishwasher has never been fixed! I have already paid the service fee with no results. American Home Shield has an obligation to ensure that the appliance is fixed but I have had nothing but problems with both AHS and GE trying to get this fixed.

Review: The contractor was on time and resolved the problem in a timely manner. Customer service was exceptional as well as courteous.

Review: My most recent experience with AHS service was exceptional. I was able to place my request on-line in the evening after hours and received a phone call first thing the next morning. The service provider contacted me immediately after and an appointment was set for the next day. The technician was prompt and called me just prior to his arrival to say he was on the way and what time he would arrive. He was respectful, courteous and helpful. He was able to fix the problem immediately and provide additional tips of advice.

Review: My last experience was with a leaking bathroom sink. The plumbers came at the time they said they would and called 30 minutes prior to arriving to let me know they were on their way. With American Home Shield it is easy to call one person and they select the expert to do the job at hand.

Review: Was pleased with the fast response to my problem. The repair company, contacted me within minutes of my claim call. The repairman was here, and resolved the matter and gave a good explanation of what the problem was. I was pleased with the experience with the contractor, and with American Home Shield.

Review: Read the contract carefully. They won\'t treat you like an individual and look at your situation at all! Their customer service people need you to explain things multiple times to understand and they are not empowered to help you at all. I was denied coverage and had to literally fight and threaten to cancel my contract with AHS to get some sort of resolution. I have had services done that were bandaids and then at 61 days after things are "fixed" they break again and I\'m forced to pay the service fee again or live with the problem. I have had people come out and say oh, we can\'t fix this and they offer me no resolution for the problem. These are three separate things that have happened on three separate claims. It feels like the technicians they work with are 50% good and 50% crap. We\'re seriously considering canceling because I don\'t know if there is any true value to continuing to pay this for us.

Review: Ever since I purchased my very first AHS policy (3) houses ago, I have had nothing but excellent service. They always make me feel like whatever is going on with my home is just as important to them as it is to me and my family. I will never, ever, NOT have a policy with AHS, no way. It pays for itself.

Review: Absolutely horrible experience. Our water heater went out on a Thursday night. I called American Hold Shield on Friday morning to request service. Three hours later I had a plumbing company from 50 miles away call me to say they were in my town and if I couldn\'t get there quickly, it would have to wait until Monday. The woman handling the calls for the plumber was screaming at her children during our phone call. I dropped everything at work and went home to meet the plumber. He seemed very inexperienced but told me I needed a new water heater. He took pictures of the water heater to send them to AHS. I never heard back from AHS or the plumber so I called AHS on Friday night. They told me that someone from Authorization would be calling me to discuss the replacement. I never heard from them so I called on Monday morning. AHS told me that they were waiting to hear back from the plumber about doing the job. I called the plumber myself and left a message and never heard back. I called AHS again on Monday night. They told me that the plumber advised them that he couldn\'t handle the job. I then asked AHS when he told them that and the response was FRIDAY. So AHS knew for 3 days that we needed to find another plumber and did nothing but lie to me about the situation. So I had to pay a $75 service fee to a plumber who wasn\'t even able to handle the repair I needed. I was then told I could go through "outside authorization," which means I have to find my own plumber to do the work and hope I get reimbursed. I called a great local plumber who just fixed my neighbor\'s water heater. He agreed to come out on Wednesday to replace the water heater. I called AHS on Tuesday morning to make sure everything is set up so the new plumber can do the replacement without any delays. AHS advised that he must inspect the situation and talk to them before making any repairs. I asked to make an appointment with someone from AHS to make sure they will talk to him when he arrives at my house. AHS told me, "that\'s not how it\'s done." So now I have to hope someone is available on Wednesday when the new plumber arrives so he can get authorized to repair it. I wasn\'t given an answer as to why I had to pay their recommended plumber $75 to come look at the water heater and not do anything to fix it. Now AHS won\'t even trust the opinion of that plumber that they sent out before letting someone else do the work. AHS also told me that our contract states that they are not responsible for delays. I guess they are saying that they are not responsible for failing to tell me for three days that the plumber declined to do the job. AHS has bungled this job since day 1. My family, including 2 small children, hasn\'t had hot water for 5 days now. I\'ve had to bring my children to my neighbors\' house just to take a bath. We are completely unsatisfied with AHS.

Review: I called AMS for my dryer and they responded within a day. Then the repair company was at my house and my dryer was working again within the week. He even ordered and replaced parts which he thought were going bad and was working better then ever within a weeks time. He even comletely cleaned out the dryer and around back which you can not reach. The whole area was completely cleaned when he came both times. He called for an appointment and was on time with no waiting time at all.

Review: This company is the biggest scam. I bought a new home warranty when I moved into my new home.. I had to pay 89 dollars for a tech to come to my house and tell me they won’t cover the repair of a broken AC unit.. claiming the previous tenants didn’t maintain the AC unit correctly or some bullshit.. I bought the NEW HOME WARRANTY because I wanted such things like this to be covered!! Don’t waste your money.. this company is a rip off