Home Warranty Companies in Florida

Review: Scheduled service request online. Appointment was sent to my email with company name that would contact me. After research of the company, they have a rating of F with the BBB, with many times more negative comments than good. I cancelled the appointment within 30 min. These are the go to companies that AHS uses. Maybe a little more research on their part would be helpful for their customers.

Review: Bought a Samsung Slide in range two years ago. Bought and 5 year extended warranty. During Hurricane IRMA, we got an electrical spike. The range shows "oven cooling" with the fan continuously running. Called Lowes EPP. They said it needed to have a service call. Earliest was 5 days away. The 5 days came and no call from the servicer (Lake Electronics). I called and they said the repair guy didn\'t need to come out that he knew what was wrong and had ordered the part!! They didn\'t know when the part would come in and couldn\'t give me and estimated date. Called Lowes EPP back and said I needed the range. Thanksgiving is one week away and family is coming in. Got to a supervisor who said I had two options. Stay with the same servicer who could not tell me when it would be fixed or schedule with a different servicer but the first appt was 3 weeks away. Asked to talk with someone higher up and she refused. Still waiting...

Review: American Home Shield did not care that the contractor that they used the first two times damaged my air conditioner. Furthermore, it took two days to get someone competent out the third time to repair the issue caused by the second repair tech. My home when the house would reach over 100 degrees. My mother has a heart condition and diabetes. I had to go buy two window air conditioner units at over $600 so we could live in the house while we waited. I was promised money in compensation and have received nothing. I prepaid this plan and have NO intention of renewing it. I have spent more than 7 hours on hold for this issue to end up with a home that is hotter than when we started, it gets up to 86 degrees now in the afternoon when it only got to 80 degrees before when it was 100 outside. I intend to cancel at the end of the year and go with a different company (one I had at another house) and never use the AC company they have forced on me again. That company sent a rep who wanted to fix things himself (off his company’s time) which is most likely why he messed up my unit. I reported this, but the rep did not care and was very dismissive. Long story short AHS no longer cares about their customers. They have closed at least one call center and now you cannot get a hold of them. They contract with the worst companies in the area and do not care what happens and no longer do 24 hour turn around that is in my first contract. It is now at least 48 hours, AND no weekend work. I mean, why deal with this?? I can get better service elsewhere. I may pay more, but at least I can get weekend and 24 hour support.

Review: My most recent experience was a washing machine repair. I reached out to AHS on a Sunday and by 7:30 am on Monday morning I received a call from DiChristopher Appliance. My appointment was the same day. My washer needed a pretty big repair which involved ordering a part. DiChristoher Appliance kept me informed every step of the way. Anthony my technician was very polite and everything was cleaned after repair.

Review: My only negative comment is the following: I made my annual premium payment using my credit card on record. For some reason payment did not go through however no one emailed me (my email and phone# are in my profile) instead I received a mail notification that arrived at my house days after my contract had expired. I immediately updated my credit card information however I was unable to make the payment online. I had to call customer service to resolve this issue unfortunately it was a Saturday so my data was collected and payment was to be processed the following week.

Review: The service contract was knowledgeable and he understood the sense of urgency.A replacement part was located and installed the same day and we did not have to go without heat for another night. Thank-you very much

Review: I have submitted two tickets for needed repairs, once via the phone and once online and each time received an immediate response. The technicians arrived as promised and promptly repaired my air conditioning unit. Actually, a company that had been servicing the unit had told me I needed to replace it and had given me quotes for a new one. The technician Home Shield sent repaired the unit and it has been humming like a bird for a year now. Well worth my annual premium.

Review: We live in Forida and our AC broke (it was reading 84+ inside our house despite being set to 75 and was running non-stop for 18 days) and we were told the internal temperature had to reach 105 for it to be considered an emergency for them to expedite the service call - completely unacceptable with a toddler and animals in the house. We made 4 calls to AHS, spending over 8 hours on the phone waiting for them to pick up. A contractor came out 4 times (over the course of 2 weeks, since it took so long to get appointments and AHS would not expedite our service calls) to "fix" our issue and yet our AC still doesn\'t work right. Nothing was done by AHS to better the situation and we\'re completely disappointed in the service we were provided. I wrote an email to AHS and still haven\'t heard anything back. I wouldn\'t recommend this service, especially if you spend more time on hold trying to make an appointment than a contractor spends out here trying to fix your issue. They need to work with better companies that can fix the problem in the first two visits (because I completely understand needing a follow up) rather than leaving us with making 4 appointments and still having an issue in the end.

Review: We have been associated with AHS for over ten (10) years and for the most part have been satisfied. However, our last claim was not reconciled with equity due to lack of technical knowledge by the AHS Claims adjustor. Our heat pump failed and they believe AHS a heat pump is the same thing as an Air Conditioning unit. when called to discuss the issue AHS informed me that it was listed as an Air Conditioner on our application. Which it was not. I could detail the difference for AHS as I retired from Kemper insurance Co. as Home Office Senior Engineer for Boiler and Machinery object and Air Conditioning Specialist. Maybe I should apply for a job at AHS to help out?

Review: This is the worst experience ever! My ceiling fan remote receiver was damaged. I called to AHS and they sent me RR Electrical All Star. They came and took away the damaged receiver. It has passed a month and no body in RR Electrical All Star can tell me when my new remote receiver is. I took me about an hour to be answered by AHS's chat and 40 minutes waiting on the phone. When they answered me they asked me to submit the complain in their website which I couldn't find. I asked the lady in the phone to tell me exactly where can I submit my complain and she couldn't find it either. This has been a frustrating experience!! I have no remote receiver and no one to complain with. The worst costumer service ever!!!

Review: When we called during a heat wave, at 5 PM, and told the AHS operator that our air-condition had quit working, the operator was nasty. She said it would take 48 hours for a service call. When we said it was an emergency, she said call the company if we did not hear from them in two hours. When the company did not show up, we called them. The company said that after getting a work order from AHS, AHS cancelled it. When we called ASH again, they said for us to call back in an hour or so to find out about the work order if we did not hear from an air condition company. When I called back and started explaining why I was calling, the operator hung up on me. I entered our request for service on the computer and the the message said call AHS. We called again and were asked if we wanted an outside authorization. It was now 10 PM and we had gone through four AHS telephone operators. We were on hold for 15 to 30 minutes for each call. We have found another service that has much better customer reviews.

Review: I would make sure Sears would be the ones to come and work on my appliance. The 2 others I dealt with were not satisfactory in returning calls and getting the work done. I still don't have my washer working right but I don't wont to pay another service fee.I can still get it to wash, just not with all the fancy buttons.2 panels (the same) have been replaced. Sears came originally to decide if the washer should be fixed or replaced.Why couldn't they be called to fix the new one?

Review: I was very pleased with how prompt AHS addressed the problem I had with our water heater. They immediately put me in touch with a contractor who fixed the heater the following day. A pleasant and reliable experience overall.

Review: If you can improve service technician availability the next business day for essential services like Electrical, refrigerator, air conditioning, etc. Ty!

Review: The compressor in my refrigerator failed. I called Old Republic and it took 9 days for them to get the part replaced. A few months later something else failed on the same unit. I was suspicious the repair man broke something while replacing the compressor. I opened another ticket and paid another $60 claim fee. Old Republic called the same repair company. They came out and said the temp control on the meat/vegetable drawer was wrong. THAT WAS NOT THE PROBLEM. I had to call Old Republic AGAIN. They sent the same people out. This time they found another part that was broken. After another two weeks, the part was finally replaced. A week later the refrigerator is not cooling properly, AGAIN. Does Old Republic expect me to believe that multiple parts of the refrigerator are failing at the same time? I did not renew the policy. The only reason for the 2 rating in customer service is the operators sound friendly.

Review: American Home Shield, Our most recent problem was a plumbing problem. The tecnitian from Plum Genius was verry knowledgable of the problem and went right to work. The whole problem was not resoved becaused because he did not have the repart because the faucet was 36 years old. He asked us to get the part and then let him know and he would return and complet the repair.

Review: It was a terribly cold winter day. The ACE air conditioning and heating service called the day after my call, at 8:00 AM and was at my home at 10:00 AM and the heating system was running before 11:00 AM. They proved to me that they care about the needs of the customers.

Review: I called and spoke with an American gentleman when I ran into a problem with my AC not reaching 2 of the rooms in my house. I went through the warranty paperwork, it does say that duct work is included into this. The gentleman I spoke with originally was very professional and helpful. Unfortunately, I cannot say the same for anyone else after this... The service company was supposed to come that Monday, they were not able to, told me a time they would come the next day. They never called again so I called them. They came a few hours after they said they would. They didn\'t spend much time at the house. I called the warranty company to see what the next step was after they left, warranty company said there is nothing they will cover since it is duct work that would need to be checked out but would have to go through the floor. I said okay, well why is this not covered? She said the AC technician said it was not malfunctioning that there was minimal air coming through. I said minimal air... sooo how is this not malfunctioning? What is your definition of malfunctioning, because my definition is not working as it should/properly.... is it not???? So wasted my time and $75 dollars. I am not happy at all! Will never use a warranty company for this stuff ever again!!!!

Review: American Home Shield holds the highest standards when picking their partners. It's clear that they care about the people who represent their name. The breaker to our furnace blew one night while the outside temperatures were dipping down into the 20's. Instead of the repair company that AHS selected to work on my case keeping my place in the queue, they promptly shuffled around a few appointments in order to have a technician come out the very next morning. The technician was very kind, courteous and helpful. He explained everything to me, so that I never felt in the dark about what was going on with my home repair. Oh, he also didn't mind that I was peering over his shoulder the entire time! The technician saw it fit to rebuild my entire fuse box given the damage and the age of the surrounding parts. What was once an area of concern that finally came into the spotlight due to the furnace breaker blowing out is now not even a whisper of a worry in my mind thanks to American Home Shield. In my 5 year experience with AHS, I would say that they and their partners display industry leading customer service. They genuinely care about the well-being of their customers and that is why I continue to renew my service year after year. Thanks for caring about me and my family, American Home Shield!

Review: American Home Shield has always come through for US. We have our rental properties and home contracted with them. The customer service has been always been friendly and helpful. The contractors come over usually with 2/3 days. The contractor is professional and seem experienced.