Home Warranty Companies in Florida

Review: American Home Shield is the best Warranty Company IF YOU DON\'T NEED SERVICE. Because if you need, you\'re in a bad position. I\'m waiting to get my AC fixed since May, 9th. My interior temperature is now 90 degrees. They are trying to understand what is happening with my AC unit for almost 45 days. I already paid $75 service fee + $150 freon, and today they took out the coil to see if it can the fixed or need to be replaced. I\'m AHS client since 2014! Oh, they offered me a $125 to buy a fan for all of 4 rooms. How that sound? Ridiculous, right? I have 5 people living with me and 2 of them have 4 and 7 years old. God bless American "Home Shield"!

Review: Worse mistake i ever did American Home Shield do not pay nothing i think this is a scam they have people working for them that are the techs coming to yur house trying to sell you air condition units when all i ask the fix my wall control button for my furnace off & on button they tell me it is not covered when is normal wear & tear worse mistake ever never again waste of my hard earn money

Review: After not hearing from Heating and Cooling, I contacted them this morning regarding our 18 point preventive check of our furnace.( I was originally told that they would contact me within 2 business days). They will call tomorrow, Nov.7, and let us know what time they will be at our home on Friday, Nov 8. AHS customer service was very helpful with setting up our contract renewal. Also, I had no problem when I called back to setup a preventive maintenance appt after initially thinking that I did not want this option.

Review: Our water heater was broken. They had someone out the next day and the day after that it was fixed. We have had a few issues throughout the year and they are always ready to help!

Review: AHS emailed me 2 different service requests about the same problem. When the service co. called that cleared up the confusion, but since it was known that it was a faucet and not covered, AHS could have called me prior to sending a repairman out so that I didn't get charged 75.00 for the service call plus 83.00 for the repair plus parts or a total of $210.00 to replace a faucet with plain chrome fixture which is not what was there. I had brushed brass. So I am UPSET about this repair which if I had called locally would have only cost me $122.oo for the correct replaced matching faucet.

Review: I'm pleased! They have responded every time we've called and made an effort to get a company that will get there the fastest.

Review: I am on hold estimated to be 45 minutes to talk to a supervisor about my refrigerator that has been broken for two weeks. The repairman only comes to my area on Mondays and Wednesdays. Since I have an 8:30 appointment that cannot be changed tomorrow I can\'t be here at 8:30 am. Monday is a holiday and they don\'t work on holidays. It will be another eight days before it can be fixed. There is only one service provider in my area and that provider says that he is short staffed. The warranty agent says there is nothing more she can do.

Review: I had the good fortune to rent a home from a landlord who provided AHS coverage. As gracious as the landlord was, the service from AHS was so terrible that I opted to pay for repairs on my own as opposed to allowing AHS to provide service. My first interaction with AHS was a washing machine repair. It took a week for a diagnosis, another week to get the necessary part. Once the repair was made, the technician realized the problem had been misdiagnosed. After a month of going the laundromat, the washing machine worked for 6 months before I just went and bought my own. The next incident was a leaking hot water heater. The technician claimed the hot water heater has been installed improperly and that caused the problem so it would not be covered. I contacted the city who stated a permit had issued and the hot water heater had been installed properly and inspected. The landlord opted to pay for the replacement himself, as opposed to wasting time with AHS, again. The third and final strike was an air conditioning repair. The repair required the compressor to be replaced, which was covered. However, AHS allows its vendors to charge $70+ per pound of freon. The cost with a local A/C repairman was only $20 per pound. In the end, the $75 per pound, for freon, was nearly as expensive as replacing the entire condenser so the landlord, again, opted to take the high road which did NOT involve AHS. AHS costs more than they save you.

Review: We have lived in our home for three years and fortunately had not had any issues until almost a week and a 1/2 ago when our AC went out. The first contractor they gave our claim to did not call us to schedule an appointment and when I finally called they answered the phone asking "Where's this at?" They made an appointment and left us hanging with not even a phone call to tell us they couldn't make it. I called Old Republic and asked them to send somebody else because I did not want to deal with an unprofessional company. They sent another company who also scheduled, called my husband saying they were on their way, my husband left work to meet them, they called saying they were running a bit late, then never showed up or called to say they weren't coming. FINALLY get them to come, we pay or $75, and they said it was an electrical problem. We call for an electrician and when they came out they said no it's definitely an AC problem. Again I'm dealing with Old Republic expressing my frustration. They send back the AC company and they say yeah it is the AC and now I have been waiting for 3 days for them to submit a quote of the cost to repair to Old Republic. Needless to say work has not been started on my AC still. My problem with Old Republic is who they are choosing to represent them as contractors. I must say there is a service representative at Old Republic who took over everything so we have been dealing with just him and he has been calling them and calling us to follow up. I'm just hoping they don't come back with any nonsense when it comes to starting the repairs. I will most likely not renew with this company again.

Review: I was so excited to buy my first home. It had a home warranty and everything! Which is great because my dishwasher stopper working right after I moved in. I called and scheduled a service call for it and my refrigerator with Bradley. It was the last day of my policy but he said it was ok! How wonderful. I gave adquate time for them to contact me with a service time, and after almost a month, no call! So I called back and found out Bradley had cancelled my service order immediately after making it! How dishonest! I told Oscar this was ridiculous! He was rude but rescheduled the call. I asked to speak to a supervisor, he told me no. After I made the second service order, I called back and asked for a supervisor. I expressed my concerns with them and they told me I WAS LUCKY TO HAVE GOTTEN A SECOND SERVICE CALL BECAUSE MY POLICY WAS EXPIRED! I said, WHOA WHOA WHOA! If my ORIGINAL SERVICE ORDER HAD NOT BEEN CANCELLED WE WOULDN'T BE HAVING THIS CONCERSATION! Then the supervisor insulted me for having waited almost a month to call back. I said EXCUSE ME, I am a busy woman! I own a business in the mall, and just bought a new house, AND just got into a car accident where my spinal process in the lumbar vertebrae was fractured!!! So I did not notice how much time had passed! And she was well if it were me I would have called back within a month! I said, I am! It's 2 days short of a month! I am SO appalled by the UNPROFESSIONAL people they have working there. This is absolutely disgusting business practice and they should be ashamed of themselves!!!!

Review: We have been AHS customers for years, we have our rental property covered by AHS and over the years we have referred many satisfied friends/family/ and co-workers to AHS. Some years we never use their service, other years multiple times. Everytime we do, the repair people who have been contracted out through AHS have been professional and courteous. When it comes to replacing a major item that is no longer repairable for whatever reason AHS Stands up to their contract and replaces the item. We have had items such as our Central AC unit, front loading wash machine and our refrigerator replaced with comparable if not better ones. Having AHS coverage gives us peace of mind knowing they are there when needed.

Review: I made the initial air condition service request on May 2 2014 and was given an appointment time of May 7 2014 for a four hour block. I took a half day off work to meet the technician that never showed. Later that day, I received a phone call saying he was running late and rescheduled the appointment for May 9 2014. I once again took off work and the technician did not show, again. I contacted AHS to request to cancel my contract due to the missed appointments and I just wanted to get my A/C fixed. I was willing to pay someone else after seeing my children sweating through the night. She apologized and waived my $100 deductable fee, and I reluctantly did not cancel at that time. Later that day, the technician called me and said he would be over first thing in the morning May 10 2014. He did show up that afternoon and I assumed that my A/C would be repaired that day. This was not the case; he found the leak and explained to me he has to get approval from AHS to start work. It was also told to me that AHS will not pay for Freon and the total will be around $400. I was told AHS or repair company would call me to make my repair appointment. After waiting a few days I finally had to contact them and it was scheduled for May 23rd 2014. The technician did try to call me to confirm I was home. I missed the call but returned 17 minutes after it was missed. The tech said that policy is if I don’t return the call within 15 minutes he goes to the next call. He explained that his company would contact me to reschedule an appointment on Tuesday. This was my fault and I understood but Tuesday came and went. I once again contacted AHS and explained the situation and asked if I just pay someone else to fix it. The reprehensive told me that this would void the contract. I finally just contacted the company again and made ANOTHER appointment for June 3 2014, keep in mind it is MAY-JUN in Florida and it now has been over a month without A/C for my family. The company called me the next day to tell me that they needed change my appointment to June 4 2014. Well today is June 4 2014 and my wife got a voice message this morning saying the technician is not going to make it. Whenever he does make it he will go through these steps: 1) Try to repair on site 2) Try to repair at workshop 3) Reorder part 4) Make another appointment once part comes in I have changed family trips, missed soccer games, and canceled hosting an Army friend’s retirement party due to this issue. I tried to put this review on the site AHS recommend to me when I was shopping for a warranty (homewarrantyreviews.com) and it will not upload, I honestly think they control it. I’ve never written a negative review on anything or took the time to contact the BBB, but this company has me sitting at home (sweating) a lot so I have the time.

Review: I thought I was buying in a serious company, extended warranty is a steal no one is responsible I took a month without my fridge

Review: AHS customer service has always been helpful. I have called them when I didn't see the correct description of issue on their website. The Heating contractor that came out last time was very professional.

Review: I\'ve had no issues with the companies provided to conduct repairs. The technicians were professionals and answered any questions I had when my a/c and my washer went out. AHS customer service also took the time to explain what warranty repairs were covered or not covered for my a/c. I was also provided the option of getting my own technician which they would refund invoiced costs for all covered repairs.

Review: My most recent experience, like all my experiences with an AHS service contractor have been beyond excellent. Extremely clean, personable, and respectful service contractor came to my home. Was on time and extremely courteous. I have never not had an experience like this when dealing with AHS.

Review: Sometimes this works pretty well - the service company calls withing 24 hours, they set up a convenient appt, and they solve the problem; often it is disappointing - it takes multiple calls and several times 24 hours to reach the service company and the soonest appt is another week in the future. It can also go completely haywire. In the last category, AHS is effectively accusing me of fraud (under the cover of \'not normal wear and tear\') and declining coverage on my central air unit which has been out of service for about six weeks so far. Basically it comes down to a paranoid service tech who thinks his competitors are fraudsters and inadequate internal procedures/training such that his criminal detection judgment was accepted without any evidence. There is a simple common-sense non-paraniod explanation that he and the AMS in house staff ignored. The actual circumstances are not the most important thing here: instead, think \'what is the value of a warranty company that will blithely accuse its customer of fraud (a criminal felony) rather than focus on good and fair customer service. I am now incurring additional costs and looking forward to the long and inconvenient arbitration process.

Review: Every experience I have had with AHS has been satisfactory. Their customer representatives are always courteous and helpful. Their contractors are competent and efficient in handling any issues I have had. They even go out of their way to ensure that all aspects of whatever item they are dealing with are in working order.

Review: The latest contractor I had was VERY good. He had to resolve an issue that was a result of some poor work done by a previous AHS contractor (which I have subsequently asked not to be assigned to my home). He was on time and performed excellent work as well as being very informative. American Home Shield was very proactive not only in crediting me as to his visit being technically a rework, but also not requiring I pay for the extra Freon needed to complete the work.. This commitment to customer satisfaction was the deciding factor for renewing my AHS for another year.

Review: That the service was quick and great. From the phone call to AHS to the techs call back less than an hour and the service was taken care of that day. Very professional knowledgeable service tech. who was pleasant and helpful. He explained what had happened and told us what needed to be done and asked if we had any questions. Great service.