Home Warranty Companies in Florida

Review: I was VERY IMPRESSED with the Plumbers who can to my house. They fixed our problem pipes and cleaned the rest of the line for us. If I were to give a rating it would absolutely have to be 100%. I am very happy with AHS and have been a customer of yours for a long time. As long as you keep giving the excellent service that you do, I will remain a customer. Thank You.

Review: Fraud! Refused cover external heat pump because of mold in tray of inside unit on my attic. The contractor sent for second opinion told that his company gets clients from AHS and he will never write an opinion which made them pay if they refuse. Unfortunately I have no money to get them to court.

Review: Customer service via telephone is absolutely horrible. I should clarify the employees are very pleasant and seem very competent. Waiting on hold for 2 hours is not acceptable. The web site did not have an area for modifying needs so was useless to me.

Review: I can never get through on the telephone. There are times when I need to talk to a person since the automated responses don\'t answer my questions. I have tried for several hours on some days with no luck. I have had to complete everything online.

Review: The company has bad quality vendors!! They take a long time to schedule an appointment. Some are even rude. I had several issues with American Home Shields! I have been with them for a few years because I have a lot of rentals I manage and right now I have 9 polices. Their level of service has declined dramatically and I am always aggravated when I need to call them. I am very unsatisfied! The customer service line takes over one hour to have a live person. I had wrong charges in my account. The vendors are not professional, usually small companies that do not respond on a timely manner and a lot of times are difficult to reach. To illustrate what I have been through, in one case (service request in August) it took the vendor over 2 weeks to schedule the first appointment to repair the AC. After the appointment another week to actually repair the AC. I had several issues with the tenants because of American Home Shields and had to pay for AC window units and discount the rent because they could not stay in the house with their kids. Several times I called American Home Shields to resolve an issue and I got transfer from one department to another with long wait times, all over half an hour to one hour. I am not planning on renewing any of my policies. I thought American Home Shield was a reliable company with good ratings. But I was wrong! A big disappointment it has been... And very stressful all the time! This is an unfortunate review but it is the truth and I wish I could say good things about them but my experience lately has been horrendous!

Review: My appointment was scheduled promptly. The contractor was on time and professional. He handled my problem quickly and answered all of my questions.

Review: The contractors that AHS has sent over to perform service were for the most part competent and reliable. AHS on the other hand plain stinks. Their policies to avoid replacing my appliances have included offering appliances only in colors that did not match the balance of the appliances, and rejecting claims because the defects were said to be "cosmetic." Included was a claim for a microwave oven with a crumbling fascia. I later replaced it on my own after it was found to be leaking microwaves. AHS replaced a white dishwasher door panel with a black one that I had repainted white at an auto body shop at my own expense. Currently, I have waited two weeks for the repair of a water heater that requires a part that is no longer manufactured. The contractor estimated that it will take another three weeks to get a replacement. Insult is added to injury when you have to deal with their customer service. Every trick in the book is used to stall having to deal with problems, and prevent access to supervisory staff.

Review: I honestly do not know where to even begin. Having to work with AHS over the past 4 years has been incredibly aggravating and I would urge anyone considering signing a home warranty contract with AHS to run the other way. Besides being a complete waste of money, AHS contracts the absolute worst (unqualified, rude, destructive, not punctual, etc.) vendors imaginable. My first experience with an AHS vendor was to fix a clothing dryer when my contract began about 4 years ago. The vendor who AHS sent to my home could not figure out what the problem was and required multiple visits – during one of those visits, he broke several floor tiles (in my 1-year old house) when he insisted on beating the front panel of my dryer on the floor (with a hammer). AHS finally sent someone from GE to fix the clothing dryer and it was a very quick and easy repair for the GE person. Fast forward to almost 4 years later… Although over the past 4 years I had learned that it was a lot less costly and much less of an inconvenience to just hire repair people outside of AHS for repairs, I decided to use AHS to fix a garage door opener this year (it seemed like it would be a simple repair and wouldn’t be a problem). AHS sent a repair person (who we were not even able to verify if he was a valid business owner and was licensed) and, instead of trying to fix the garage door opener, proceeded to try to sell a very expensive new garage door system to us (which was not covered by AHS). He did not even bother to look at the existing garage door opener. He was basically using AHS to sell his items and services. For the sake of brevity, I am not including all details, but I assure you that the repair person was a complete con artist and AHS was not much better. AHS is probably not the best home warranty company for you, if you do not enjoy: • holding on the phone for 1+ hours to speak with an AHS customer service rep about an issue, and then following an extremely lengthy hold, speak with a complete idiot who does not have the desire or knowledge to assist with an issue • having your personal property destroyed by incompetent repair people • having your time wasted while waiting for repair people who either do not show up on time -or- require multiple visits for something that should not require multiple visits • having repair people attempt to scam you for services and equipment that are not necessary I have since changed home warranty companies and I assure anyone considering AHS, there are less expensive options out there with much better service and more qualified technicians.

Review: We bought a Samsung washer and dryer from Lowe’s. The washer had a dent in the drum after a few months and it was on the recall list. Lowe’s and Samsung gave us the credit for that. Now on to the dryer. It’s defective and dangerous. It is only 2 years old. Lowe’s sent a tech out and said there was nothing wrong with it. I called Lowe’s again. They sent a second tech out from a different company who said there were multiple things wrong, and he’d order parts. That was over a month ago. No call no show. So I called Lowe’s today, and apparently the “parts are on back order”. Bottom line is they are not honoring this expensive warranty, this is fraud. Husband is a retired firefighter and state fire inspector, and he can attest this is dryer is dangerous. Lowe’s is doing Nothing. Don’t buy appliances or an extended warranty from Lowe’s! If you need to use their extended warranty, they will find a loophole out of their warranty. Not to mention the longggggggg wait times and holds having to call them numerous time! They stall you on the line waiting , at least an hour to then come back with another excuse. They got our money for not only 2 defective appliances, but for an extended warranty too.

Review: This is the worst warranty company I have ever dealt with. I was skeptical when the home my fiance and bought came with this warranty. When reviewing the contract and coverage everything looked fine. However, after living in our home for only 2 months our air conditioner was hit by a power surge. In the middle of summer, with temperatures above 90 degrees it took them over a week to have the air conditioner repaired. Shortly after that the timer in our washing machine broke. The repair has been in progress since 11/17/2013 and today, 12/6/2013 is not repaired. When the claim was made they had a technician come out quickly. A few days after the technician came out we received a call from the warranty company asking us if we wanted to take a payout rather than have the washing machine repaired. The payout was so small we decided to opt for the repair. Little did we know that was a big mistake as OR has to order the part and they snail mail it to themselves, then send it to the repair company. The repair company has said they were going to show up on several occasions and did not show up. When we call OR they are no help and often seem like they don't know what we are talking about. Simply put, having a warranty with OR is like having no warranty at all. Do not waste your money or think that you are getting a value in a warranty if you get it for free from a seller. I will never recommend this company to any one. I wouldn't even recommend this company to my worst enemy. RUN, RUN, RUN from this company.

Review: Best company for service, and home warranty out there. The least fine print, great ease of use, fast, and convenient.

Review: I\'ve always purchased a Home Warranty when buying a home. Just never know what condition appliances and AC are really in. I\'ve only had to use it a few times but it was well worth it. Each time I had to use... the CSR were very knowledgeable and very helpful in walking us thru the process. They didn\'t hide anything. As a Realtor and homeowner, I have always recommended new buyers to purchase a Home Warranty. It\'s worth the cost per year to protect against big losses at one time.

Review: I have had American Home Shield (AHS) for about a year, after being recommended to them by a local plumber after he replaced my water heater at the cost of $750.00 just before Christmas. I bought their more comprehensive warranty plan with some hesitation because the house and all the appliances are only 7 years old, but I have had to have repairs done on them. Soon after the purchase the dishwasher began to leak and I called AHS with my fingers crossed hoping that they would do what they said they did. I am thrilled with this purchase, AHS has fulfilled every promise in their advertisement and contract. AHS sent out the manufacture of the dishwasher and made the repairs saving me $250.00. A few months later my $1000.00 He washing machine began to leak and again they sent out a highly qualified technician. During the course of the repair, while waiting for parts the condition of the washing machine declined requiring more intervention. I contacted AHS and they dispatched another service technician whose company had access to the needed parts from the manufacturer on the day of the visit. In addition to that, the AHS representative told me that if technician was not able to perform the repair on my washer during the service visit, AHS would buy me a new washer of equal value. While in the process of waiting on the machine the digital control on my refrigerator malfunctioned and the ice maker began to leak. Because there were no available parts for the refrigerator AHS bought me a brand new 25 cubic feet side by side refrigerator. All of this service took place within two weeks with my only out of pocket cost a small deductible. I fell like a lucky contestant on a game show and like I have lawyers for my appliances. I don’t have to worry about being over charged. Prior to the AHS purchase I had used the very same technicians and had to pay hundreds of dollars out of pocket. AHS is as good as gold. They have some of the kindest, most supportive and courteous customer service people that I have ever dealt with. I love American Home Shield. 10 Stars!!!!!!!!

Review: AHS has been a real blessing. When we call we receive great customer service We always have next day service no matter what problem we call in.

Review: Great company and great service. Some of the contractors aren\'t qualified for all of the repairs and sometimes it takes a bit longer to get it right, but overall very happy with the coverage from AHS.

Review: We had one of the pump motors for our pool fail, and AHS responded quickly through its pool vendor Aqua-Chem. The replacement pump was quickly and correctly installed. All is fine now. It should be noted that the pool machinery mad it through hurricane IRMA without further damage.

Review: We just renewed our annual warranty today and spoke to Jason who was very professional and courteous. It gives my husband and me peace of mind to know we have another year of coverage. Since we are elderly and are on a fixed income, the coverage is very important to us.

Review: Air conditioner didn\'t work. Called and customer service made appointment fast. Live in Florida so always hot. Wish they were able to get someone out sooner took from Monday until Thursday for service. But I was happy with the whole process.

Review: Very quick response. Water softener was leaking resin, after getting approval for AHS they replaced the water softener. Very satisfied with the service, contractors in this case were kowledgeable and professional.

Review: Extremely satisfied with American home shield customer service, communication and contractor sent.