Home Warranty Companies in Florida

Review: Had a great experience with AHS! Put I. A request one evening for a heater issue and was immediately called the next morning with an appointment. The service tech arrived as stated, was very knowledgeable and professional, and satisfactorily resolved my issue within 2 hours. Was a very easy seamless transaction.

Review: Our latest problem with our AC unit was scheduled within 24 hours and repaired promptly and professionally.

Review: We were having major air-condition problems and called American Home Shield and they immediately put in a work order and very soon after that a man came out survey the problem, order the part needed to fix the problem. As soon as it came in he was back out and had the part installed and got us up and going again.

Review: I recently had an unfortunate experience with a plumber. This plumber was anything but professional. He showed up and did nothing but take my $75, tell me he didn't have his regular truck or the right tools with him but basically could not do anything for me but would come back with the right tools. ??? He made several appointments to come back which he would not keep. He did not even call me. Then he would call and apologize and make another appointment and not show up for that either. I had had enough. I contacted the executive offices of American Home Shield and explained my situation. They got on it right away! They called me, found out about the problem, remedied the situation at no cost to me and their follow up was phenomenal! They were courteous and friendly. I am a very happy customer!

Review: Ac repair and water heater repair has been a challenge..

Review: AHS is a company that first and foremost, looks for a reason to say 'no.' My response is not based on one single experience. Rather, it is based off of multiple personal instances where AHS has denied claims based on the word of supposed "expert" technicians even when their word is shown to be wrong by hard facts (i.e. photographs, videos, and invoices).

Review: I had a great experience using American Home Shield. I filled out the service request form online which was super easy. The contractor called me the same day and set up an appointment for the following day. He was able to service my AC and get it cooling again. The contractor was very professional and nice. He even included his cell phone number along with the company number, and he said if I had any more problems just call his cell and he would be back to check his work. Great experience with AC contractor

Review: My air conditioning went out on a Sunday morning. I was surprised to hear from a contractor early Monday and he was out within a couple of hours. He fixed the problem in just a few minutes and we were up and running. I was very pleased with the service and timeliness.

Review: Very quick response. Water softener was leaking resin, after getting approval for AHS they replaced the water softener. Very satisfied with the service, contractors in this case were kowledgeable and professional.

Review: The worker who came to our house was on time, helped us to really understand our system by answering our questions and being very patient with us. He kept us informed throughout the whole repair process.Great company and worker

Review: I am very disappointed with the service from AHS. The customer service is terrible. The wait time on calls is 30 mins. and more. I waited one hour on a call. Each representative would give me different answers about the same issue. They need to screen their contractors more, to make sure they know what they are doing. Too many instances where parts and service is not covered. My overall experience was not good. Sadly I had to cancel, just costing me too much money and nothing was fixed. In my opinion AHS lacks professionalism, with no customer service to address customer complaints or issues.

Review: These reviews are fake you have to wait for over an hour listening to a stupid boring music before someone answers the phone then they give you the runaround it\'s been over 2 weeks since I requested service for my ac nothing yet it\'s hot in south Florida my tiles started to krack and I\'m going to lose it. I wouldn\'t recommend this to anyone

Review: I have yet to place an order for service, but in speaking with Customer Service regarding renewal of my contract I was very pleased with the limited amount of time I spent on hold and how helpful & knowledgeable the Customer Service Rep was. Thanks!

Review: WISH I COULD GIVE NEGATIVE SCORES. WE HAVE BOUGHT ALL OUR MOST RECENT APPLIANCES FROM LOWES AND HAVE ALWAYS PURCHASED THE EP PLANS, RECENTLY WE HAD TO USE ONE FOR OUR FREEZER, AFTER SUBMITTING OUR CLAIM AND BEING TOLD TO EXPECT RE-IMBURSEMENT WITHIN 14 BUSINESS DAYS, 3 MONTHS, TWO CALLS, AND A RESUBMITTED CLAIM LATER, AND WE ARE STILL WAITNG FOR OUR REIMBURSEMENT, JUST GOT THE CONFIRMING EMAIL THAT WE CAN EXPECT REIMBURSEMENT WITHIN 21 BUSINESS DAYS, NEVER AGAIN!!!!!!!!!!

Review: American Home Shield doesn't choose to deliver timely service. Apparently, it refuses to plan ahead for readily anticipated "emergency" situations. It has for years failed to provide adequate customer service and support. I have had to wait for to speak to customer service representatives for over an hour consistently over the years. Yesterday, I wasted close to three hours on hold just to speak with a customer service reps that refuse or cannot help. Over the years I sincerely believe that American Home Shield has developed a disdain for their most loyal customer base.

Review: I purchased coverage with American Home Shield thru my mortgage company, Wells Fargo. I must admit I am surprised that they would align themselves with such a poorly run 'no customer service" company. My central air system has been out for a week now. A technician from a local company came to the house three days after I called in the initial problem. He took apart the air handler and advised the fan motor was bad and that he didn't have one on the truck. He assured me he would be back the next day with the new part. Two days later and two calls to the technicians company and two calls to AHS's customer no service department still has not gotten my a/c fixed.

Review: I called and spoke with an American gentleman when I ran into a problem with my AC not reaching 2 of the rooms in my house. I went through the warranty paperwork, it does say that duct work is included into this. The gentleman I spoke with originally was very professional and helpful. Unfortunately, I cannot say the same for anyone else after this... The service company was supposed to come that Monday, they were not able to, told me a time they would come the next day. They never called again so I called them. They came a few hours after they said they would. They didn\'t spend much time at the house. I called the warranty company to see what the next step was after they left, warranty company said there is nothing they will cover since it is duct work that would need to be checked out but would have to go through the floor. I said okay, well why is this not covered? She said the AC technician said it was not malfunctioning that there was minimal air coming through. I said minimal air... sooo how is this not malfunctioning? What is your definition of malfunctioning, because my definition is not working as it should/properly.... is it not???? So wasted my time and $75 dollars. I am not happy at all! Will never use a warranty company for this stuff ever again!!!!

Review: Response time from the contractor (ARTIC AIR) was quick. Scheduling was immediate. Service Tech (Sal) was knowledgable, personable, and professional. He annolized the problem and had to schedule a follow-up visit the complete the repair. The follow-up visit was to install a new cut-off switch. The job has been completed satisfactorily. Thanks AHS.

Review: The contractor was slow but not AHS fault. AHS was responsive and quick to approve an expensive repair of our HVAC system

Review: We had our fridge worked on and the service company sent by AHS arrived on time and completed the work in a timely manner and got us up and back working. We were so happy with this service and we are going on 10 years with AHS and we are totally satisfied!