Home Warranty Companies in Florida

Review: I have used AHS 3 times over the past 2 years and have been very pleased every time. To be honest, the professionalism and knowledge of each of the vendors was far better then I expected. I would call any of the 3 vendors back, to service problems even if I did not have a warranty. I will continue with AHS as long as they continue to use great vendors, because it is difinitely worth the money!

Review: With a washing machine that was having difficulty making it through to rinse cycle, once we determined the problem was not due to overloading, it was time to call AHS. Customer service forwarded my request in a timely manner to the contractor. The next morning the company called to set an appointment for the next day. The repairman was prompt and made a quick determination of what was causing the problem. He had the needed replacement part on his truck resulting in a completed visit within 30 minutes.

Review: I\'ve needed service twice, both times the service was perfect! The people were friendly, timely, clean and made sure my appliances got fixed no matter what it took. I have had a wonderful experience with American Home Shield.

Review: About a year ago I contacted AHS concerning the evaporative coolers servicing our home. There are two, and both were old and working, but were leaking, wasting water. AHS was contacted and two contractors looked at the job and presented bids. The bids were reviewed and a work order was issued. Within a couple of days both were replaced. It took less than a day and we were satisfied with their work. Both coolers were of the same quality of the originals and will service us well.

Review: Worth every penny. The piece of mind is why we purchased originally. Since we have had to utilize services twice this last year , AC on one & recently plumbing. In both cases the vendors working on behalf of AHS have been top-notch professionals that provided excellent services.

Review: We have had to use AHS services several times this year (A/C and washer and dryer unit). They always immediately connect us with the repair service and the repairs are done quickly and efficiently. I would recommend anyone who has appliances or owns or rents a home to invest in an AHS contract. It more than pays for itself with one repair/service call.

Review: The HSA warranty is a great value for the money. I have used the warranty for covered repairs twice. Response to the claim was always quick and courteous. Sceduling service was easy. The repair contractors were professional and reputable local businesses. Work was completed in a timely fashion. Highly reccomended.

Review: AHS customer service has always been helpful. I have called them when I didn't see the correct description of issue on their website. The Heating contractor that came out last time was very professional.

Review: I made a mistake and think I need to request a refund and go with another warranty company.My fridge passed home inspection and was working fine, when a problem arose, they claim it's a pre-existing condition. Asked for a supervisor and never recieved a call. I will go with American Home Shield. DO NOT PAY THEM, American home shield is #1 and cheaper!

Review: I was very pleased with how prompt AHS addressed the problem I had with our water heater. They immediately put me in touch with a contractor who fixed the heater the following day. A pleasant and reliable experience overall.

Review: I\'ve been very pleased in having AHS. The reason I put the timeliness rating in the so so category is because when I needed a/c service a 2nd time I had to call for urgency otherwise I would\'ve had to have our renters wait for 3 days. However, I was able to resolve this issue and they were helpful to connect us with an a/c place that came to the house to correct our a/c issue. Overall, I think this has been a life saver for us.

Review: We have had a home warranty policy with Old Republic for at least 8 YEARS, if not more. We actually have MULTIPLE policies on our rental properties as well. Until 2015/16, we were very pleased with the service. Sadly, customer service has gone from stellar to dismal in the last couple of years. Obviously, there are not enough phone reps as the wait time is most times more than a half hour. BUT call for a new policy and they pick up within minutes. The providers they have in their network have taken a turn for the worse as well. I DO NOT WANT or EXPECT YOUR STANDARDIZED REPLY - "We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms". ON SEPTEMBER 17, 2017 I placed a request for service for a non functioning air conditioner at one of my rental properties in Southwest FLORIDA. I informed the rep that my tenant is 71 yrs old and suffers from COPD (breathing problems). I requested that the request be given \'priority status\'...they offered an out of service provider as none of theirs were available. We paid $400 for freon to be added to the system...all was working. My husband still wanted an in service provider to check the unit, as he wondered "why" had the unit required so much freon. On SEPTEMBER 22nd, (by now the unit had again stopped cooling) ORHP\'s service provider examined the unit...our tenant told us that the tech said \'parts were needed\'. We left a VM w provider asking what was needed...no rtn call. SEPTEMBER 23rd...We called ORHP to find out what was going on...they said-THE JOB WAS COMPLETED...when we begged to differ and requested that they called the provided -he returned stating we NEEDED A NEW COIL FOR THE AIR HANDLER-and that ORHP had to order it. On the 25th, I asked how long it would be before the coil would arrive-I was told 3-5 business days and that was with a so called \'rush\' was put on the order. I asked if the service provider could obtain a coil locally???? The ORHP rep LIED telling me that THE SERVICE PROVIDER REQUESTED THAT ORHP obtain the said part. I told him I did not believe that this was the case at all and asked the name of his SUPERVISOR. I requested to speak to him or her. I was told he did not know their name as there was a queue and one of them would pick up my case and return my call by end of business. I AM STILL WAITING! SEPTEMBER 23, 2017-We authorized our tenant that he could stay at a local Motel until the a/c was fixed. SEPTEMBER 30, 2017 We called the service provider -as NO ONE contacted us and were told that the "a/c was fixed yesterday!!!" ONLY IT WASN\'T !!!! Before we were aware of this fact they requested payment of $275 for the uncovered services by ORHP...we paid ! September 30th-We called ORHP to verify all was said and DONE-we were told that the service provider found another problem and that NOW THE CONDENSER NEEDED REPLACEMENT!!!! We were than told that we needed to authorize payment for uncovered work in the amount of TWO THOUSAND ONE HUNDRED AND TWENTY FIVE DOLLARS. We were told that the part would NOT BE ORDERED until we agreed. AGAIN-it could be 3-5 business days. I knew asking for a supervisor was A WASTE OF OUR TIME... We felt pressured...we asked if this amount INCLUDED the $275 we already paid the company...after a short hold we were told =YES, that includes the $275 we already paid. OCTOBER 2nd-JOB COMPLETED and I AM BEING CHARGED $2,125 IN ADDITION to the $275 already paid. ON THEIR SITE they state- STANDARD COVERAGE ******When equipment replacement is necessary, in order to maintain system operational compatibility and operating efficiency that meets or exceeds that of the original equipment, we will replace any covered component as well as modify the plenum, indoor electrical, air handling transition, and duct connections, as necessary. Replacements will be completed in accordance with Florida State Code 403.6.2.1 following AHRI standards. BUT NONE OF THE ABOVE WAS COVERED FOR A NEW UNIT ????????? Am I wrong in feeling deceived?

Review: AHS is true to their word. No surprises. Get exactly what is paid for. Appliances not worth repairing are replaced with customer\'s choice. Excellent company.

Review: I am always impressed how nice the customer service folks are. They take the information and then set you up with the best technician that they feel would be best for the customer. Very fast solving the issue.

Review: I don\'t regret having this insurance and sure will recommend it to my friends

Review: My heater was out. Got out here quickly, assessed the problem and got it fixed quickly. Good job

Review: My last experience was a plumbing issue. I discovered a leak in the bathroom. The cold water was at a steady stream. I called AHS and that same day I received a call from the plumber. They were out the next morning and fixed the problem. They went above and beyond when they checked to make sure there were no other problems. They were very professional and I have told my friends and neighbors about them and how much I love AHS.

Review: I have had my contract since 2015. I submitted mt request for ice maker repair on 7/12/18. I have attempted to contact the repair contractor several time, left voice messages with no return contact. I contacted american home shield several times about my concerns. After calling and being placed on hold for up to 45 minutes on one occasion I called on 8/29/18 and spoke with supervisor Danica who informed me my service fee would be refunded however I would be required to continue the repair with this contractor. I requested to be transferred to another contractor in leu of a refund. Danica informed me I would not be able to use another contractor. I agreed to accept the refund provided the service would be scheduled and completed. Danica assured me I would be contacted within 24 hours to schedule the repair. As of 7:32pm on 9/1/2018 I am on hold again with American Home shield and being told I can not speak with a supervisor because they are helping other people. My issue continues to be over looked by this company.

Review: The best insurance to have if you own a house! Customer service is excellent. They are very responsive to work requests and you get notifications via email and phone! Definitely recommended to home onwers.

Review: The contractor showed up on time and correctly diagnosed the problem. This is what a customer looks for: people who show up when they say they will and fix the problem that day. I have had positive experiences with all the contractors whom American Home Shield sends to my home.