Home Warranties in Florida

Review: AHS is great!! They contacted HERS AND HIS PLUMBING promptly. They were professional and handled the issue I had in a timely manner. The cost of repair was $75.00. I would highly recommend American Home Shield!

Review: Have three properties and have to use AHS twice. One of my tenants was happy with the work provided by service provider. My other tenant had to use the service for a/c. AHS sent their service company to my property. The tenant was enamored with the tech the first time he serviced the unit? By the third time the company sent another tech, the tech said that there was nothing wrong with the unit. Had to call another company to fix the issue. Goggled the company AHS sent to service the unit and most of the reviews were negative. I can now know why! Usually I do not give a lot of credence to reviews, however, I did check the other company AHS sent to fix the stove any they also did not have an excellent rating. It was only fair. Now I am wandering after AHS was sold are they resting on prior laurels. I find it disharding that AHS is now doing this.

Review: I have had very good experiences with contractors with AHS. They are quick to answer calls, fix it and guarantee their work. Friendly .

Review: Do not do business with these people. They are totally inept. All they do is put out an all call like a car tow job and whoever answers is what you get. I cancelled these clowns after they booked me with AC repairs with a shop over 200 miles from my house, twice. They never showed or called. After waiting hours on their poorly serviced call line, I got a local company that ended up being complete crooks. If I could I would rate 5 negatives stars for this company. I am not interested in resolving anything with these people, just to warn others to stay far away.

Review: Samsung front loader has been inop for 2wks with no end in sight. Lowe\'s\' warranty Dept is lame and full of excuses and offer no corrective action. Will not recommend Samsung products nor would I purchase Lowe\'s Extended Warranties in the future.

Review: We had a leak in the area of the guest bathroom that was ruining the flooring in the living room and the guest bedroom. I put in a claim to AHS on line and got the canned response that the contractor has up to 24 hours to contact me. The plumber that AHS selected shows up at our house the following evening, all the time I have water running underneath my flooring. The plumber was an imergrant from one of the USSR’s provenances and spoke with a heavy accent. He had no way to find the leak short of destroying the whole wall between the living room and the bathroom. So “he guessed” at it and said it was the toilet leaking at the base. I explained to him that the bathroom was used very little and I didn’t believe it was toilet water that was leaking. He began to tell me that he had been a plumber for X amount of years and so on and so on. I spent the next 45 minutes or more listening to this guy rant about how sloppy the previous plumber had been which was why the leak occurred. I had already paid my $75 deductible, the toilet was not leaking from the base so I was forced to call in a plumber who had the capability to locate a leak on a slab built house. He came in, found the leak and repaired it. I turned in another claim and they were going to send the same plumber but I fired back and told AHS I would not allow him on my property Total cost of that repair was $470.00, of which I turned into AHS for some kind of reimbursement. This was several months ago and I have heard nothing. I cannot nor will I recommend AHS to anyone. I had 2-10 home warranty prior to inheriting AHS from the previous home owners. I have other issues I have gone through that is continually costing me money but AHS will do nothing until the unit completely dies. I will be searching for another home warranty service company before time to renew. Most likely 2-10 if they are available in this part of Florida. BUYERS BEWARE!!!!!

Review: My basement flooded and I called AMS and I spoke with a representative. The representative asked me questions and informed me who the contractor was that they were sending to fix my problem. The representative gave me their name and telephone number and told me if I didn't hear from the company within a certain time frame to call. The company called and setup a date and time. The company came and fixed my problem and I was satisfied. The company explained everything in detail and they explained preventative maintenance.

Review: Phone lines always busy but quick turn around time from appointment to handled. Personel That came to house friendly and knowledgeable. All around so far satisfied.

Review: I have had them for my house for over 10 years now I love them They have repaired my Air Conditioner many of times They have replaced my stove I have used them for many other appliances They have fixed my ceiling fans And even used them for plumbing Have no complaints I have recommend them to many and will continue Would never want to be without them

Review: My most recent service call was due to a problem with our air conditioning unit. The service team came out to assess the problem. They arrived at the appointment time and checked the unit inside the home as well as the unit outside. The problem was a freon leak which was quickly diagnosed and the issue resolved the same day. The servicemen were clean and in uniform. They were knowledgeable and friendly. They ordered a part for the outside unit which they brought to our house the next day and installed it. I would not hesitate in recommending these servicemen to address any air conditioning issues my friends or family may have.

Review: Home warranty plans are great at protecting families from unexpected financially burdens after buying a home. We\'ve owned several homes throughout out life and the home warranty companies have been honest and does business great with us. Today I was completely surprised by an Old Republic Home Warranty Customer Service Rep. On the 7/4/17 our AC died on us, we called the problem in the following day and Old Republic got a tech to our house the same day (very impress, not sure if the move so quickly because they knew a baby lives in the house) and whatever the tech did didn\'t fix the problem. So, the next day we called the AC Company and spoke with the owner (Steve) who really wanted to help us, he said he\'d call Old Republic to try to get this issue moving quickly. About and hour later I got a call from Old Republic and the lady said they are denying our AC claim because Steve said our AC was having problems because of it age. The rep asked him about the cost of replacing the unit which he gave and he recommended an upgrade from a 2.5 ton to a 3 ton because he felt it would be more efficient. The Old Republic Rep said she was denying our claim because Steve said our house is 3000 square feet (which is a duplex and the actual size is 2581 sqft and our side is 1420) and the broken unit was to small for the house and it\'s old. I tried to explain to her they\'re wrong about the size of our duplex and she didn\'t want to hear anything I had to say, she just saying sorry, we can\'t help you. After the call with Old Republic I called Steve and told him what happened and he said the younger lady that we spoke with was being difficult with him and he didn\'t have a clue she was going to deny the claim and he was shocked. He apologized and said he was going to contact a manager at Old Republic. I also called the company that did our home inspection and they\'re shocked as well, stating AC\'s are one of the major reasons we recommend buying home warranties. We would truly appreciate and assistance you can offer, we have a heat index of 110 plus for the past 5 days. Respectfully, Ed Adkisson

Review: My toilet cracked. I don\' t know why. Nothing was dropped into it. Plumber came, said yes its cracked and needs to be replaced. He said he never saw a toilet crack like that. It was inside the bowl. A hair line crack, but the water kept coming on to fill. AHS said it is not covered,because they only cover normal wear and tear. The toilet is about 10 years old. So what is normal wear and tear.Cost me $125.00 for AMH shield to deny the claim. I went to Home Depot paid $199.00 plus tax for a new one, and had my grandson install it. I think this should have been covered.

Review: Would recommend they respond very quickly. We have had American Shield for 2 yrs and they have sent someone out as soon as I place the order.

Review: American home shield is fantastic. We live in a neighborhood that is about 10 yrs old. Everyday I would see maintenance vehicles. I would wonder when will it be me needing service. Now since I have American Home Shield I can rest assured I am protected. When we did need service it was great. Quick easy and professional.

Review: Repair person came out promptly; however, he told us that AHS did not cover the type of service he would need to perform in order to clear our clogged drain. He claimed that he could still do the repair (by going through the roof) but it was too late in the day to complete it so he would have to follow up the next day and he quoted us $135. I called our regular plumber who stated they could clear the clog (by going through the roof) for $115 so we asked them to come and fix the problem. They fixed the problem WITHOUT having to go through the roof, charged us what was quoted, and was finished in under an hour. Now AHS will not reimburse me $75 service fee for work that they should have been able to do and is supposed to be covered by my plan. I\'m very dissatisfied!

Review: I had Air Link Mechanical out to fix a problem with my air conditioner. The man was on time, neat, very knowledgeable and fixed my problem in a short amount of time. I've had this company out on two occasions and was very satisfied both times.

Review: We had problems with our air conditioner. We had two other company's fix the air conditioner, but the problem wasn't fixed correctly. It's a rental property so our renter was getting very upset with having no air conditioner. I called American home shield and asked to have a company that can work with renter on coming out on weekend due to her work schedule and taking off for previous repairs. They sent out another company who did a great job and found the problem. The company was able to come on the weekend and was fast to fix it.

Review: Customer service by phone is very poor. Endless pre recorded messages and loops. Takes 15 minutes or more to get a service rep. Follow through is poor as well. This is the first year I used AHS, I won't make this mistake again.

Review: This is the worst company we have ever had to deal with. It took over two weeks to get someone to finally come in to repair our water leak. Two weeks without water with three small children in our home. Everytime we requested to speak to a supervisor we never got one. It is over a month and the work in our home still has not been completed. Over a month and still no supervisor call. Save your money and look for another company. We would have been better off going with our homeowners insurance since they would have cover everything. We still have to paint, and repair the carpent on our own. Not worth it!!!

Review: BAD BAD BAD!! Had ONLY ONE issue in my home with my AC/ Heating. They sent someone out who TOLD them my system NEEDED / MUST be replaced. They drug it out for 6 months with Expensive repair after repair till the System Died 100%. Now they refuse to renew me due to THEM not doing the right thing and costing them Thousands extra on Their end. NOW I am being Punished for their POOR POOR Service and Stupidity on their END! THEY even SENT me a RENEWAL letter to turn around and DECLINE the Renewal!!!!