Best Home Warranty Companies In daytona beach, florida

gerald crowley, Daytona Beach

On Aug 29, 2018

American Home Shield (AHS)

nevered was repair just band aid fixes never was told what the problem was until i hired my own company to explain and show me something no one done before that ahs recommended to me all they wantded was to place freon in my a/c unit at $90.00 a pound after i paid them the 125.00 service charge. you dont know the company that you recommended. so i ...View Morereplace a/c system paying out of my pocket by a company who showed me the problem with it. none was paid by ahs. but no problem taking my money everymonth. cant talk to anyone to about this problem View Less

Barbara Friedman, Daytona Beach

On Jun 06, 2018

American Home Shield (AHS)

AHS is true to their word. No surprises. Get exactly what is paid for. Appliances not worth repairing are replaced with customer\'s choice. Excellent company.

James Robinson, Daytona Beach

On May 14, 2018

American Home Shield (AHS)

I have had AHS for about 5 months now. It was paid for by the seller of the home when we bought our house. So far I have had to use it a few time and have several different experiences, more bad than good. I will explain my current experience that is still unresolved then briefly explain past experiences. My most recent repair request was on my ...View Moreelectric stove/ range. The dial for one of the burners was very sensitive to heat settings and often would sporadically fluctuate from the setting it was supposed to be set at to high or low etc. So if filed a request about 3 weeks ago along with my dishwasher because it was not draining (we never used it but both were covered under the same visit). It seemed like the switch could be a safety/ fire hazard since sometimes I would set something on low and next thing I know it is on high. Anyways, the technician came out, I believe within a few days, and quickly fixed the dishwasher (just needed the drain plug knocked out on the drain) and said the switch for the stove just needs to be replaced. Simple fix, just needed to order the part. I believe I missed their call the following week when they received the part so I had called back, but no answer. I called for several days until I got an answer and scheduled the repair. Later that week the technician came out to do the repair and after he finished he saw that the oven was not working at all. None of the electronic controls were responding and nothing at all was coming up on the main display, like the time, etc. He messed with it for about an hour and took it all back apart to make sure nothing accidentally came loose. He knew it worked before because the time was displayed before he started and turned off the power. He was unsuccessful with getting it to work, said likely the Electronic Oven Controller got fried somehow and he doesn't think it can be replaced, so he said he would put in for a replacement. I talked to the home warranty and told them all of the features, size etc and a few days later they proposed a replacement. I compared the measurements that I could measure fully pulling out the oven as best as I could and I said sure it looks like it would work. a couple days later the delivery people come to exchange out the stove and when it is pulled out they see that the countertop is slightly narrower at the entrance where the stove goes in and it won't fit the new one. So I tell them that I will call AHS and see what I should do. I get a response from the automated system that it could take greater than 30 minutes to speak to someone (which isn't unusual, I have waited for over an hour multiple times in the past). So they take the new oven and replace the old one and leave. After 40 minutes I finally get ahold of someone and they transfer me to someone else for another 30 minute hold. So now I tell her the situation and she says that I am responsible for any modifications needed and/ or a restocking fee for returning the item. - So I understand that, under normal circumstances, if an appliance was broke, under wear and tear or by myself, and AHS offered to replace it I would agree to a replacement and I would then be responsible for any modifications or returns if it did not work. -In this situation, the oven/ stove worked fine, other than one sensitive switch, and the technicians contracted to repair it then completely broke my appliance during their repair. At that point if any extra fees should occur I believe that it should fall back on AHS or the contracted company, since I had a functional appliance before they broke it. Either way I measured it the best that I could to determine it it would work but without pulling it out and disassembling some stuff it would not have been possible to compare and determine fitment based off a brochure that shows specs. I feel like if they are going to replace an item they should probably have a technician come out and confirm fitment, not the consumer. Moving forward, if fees would result from restocking or modification then it should probably fall on AHS or the contracted repair company since I already have been without an oven/ stove for 1-2 weeks now and it was broke during a repair by the technician. I think finding a new stove might be easier than cutting a solid stone type countertop. -I am currently waiting 24-48 hours to talk to someone else other than a basic operator person and I guess I will see what happens but right now I am very frustrated with this company and this process -Past experiences- -Had an issue with a few leaking pipes and a clogged drain. The technician came out pretty quickly and fixed all of the leaks. For the shower drain he said he saw traces of grout at the start of the drain and believed when the bathroom was remodeled the people just flushed the grout down the drain and most likely clogged it. He tried to use a little metal line to see if it would help but was unsuccessful. He reported it to AHS and they said that was not covered. I ordered a snake camera online and fount that there was little traces of grout but mostly sand and other stuff. I spent about 2 hours with a shop vac and a line and got it completely clear. The tech had no true confirmation of what the blockage was from but just assumed what it was and resulted in no coverage. The tech was nice and overall I would rate this experience 3/5 -My first real issue was that my heat was not working. The tech came out pretty fast found that the wiring of the thermostat was wired for a heat pump so it was turning on the ac unit with the main unit. He rewired it and said he check the heat strips and said everything was working. Well after he left I felt the air coming out of the vent and it was still cool, not even warm. So I called the repair company and told them it is not working still. He had just left 15 minutes ago and they said they can reschedule for the following week. I had already waited a few days for him to come out and I was a little frustrated but they still wouldn't be able to get hime back that day or the following and they suggested that the system needed time to warm up. Well after 3 hours of the heat being on, my house dropped 1 degree. So I called AHS and they said I had to deal with the repair company. So I schedule the next available appointment and he came out and said everything is fine. I asked why my house is not heating up and he said because the heat strip I have is 7.5kw and I need at least 10 or 15 I think. I told hime that even if it is small it should still blow some heat and probably slowly heat the house, that most likely the heat strip is not operating correctly. He said his multimeter readings show it is all working right and he left. I loosened the top of heat strip so I could see it and watched it after I turned the system on. The very start of it was getting warm then shutting off. I looked at videos on how it is supposed to work and the whole thing is supposed so get hot, like glow slightly orange. In complete darkness I could not see any glow or feel any radiating heat from it. I found the same replacement heat strip online for $30 and fixed it myself and it worked 100 times better. ***overal the experience I have had with the repairs I have needed have been pretty poor/ fair. Most of the technicians are decent, other than the HVAC experience. This current issue with the range stove is really pushing my patience with this company and would never consider continuing service with them or recommending them to anyone else. For now I will wait to see what happens with this current issue and hope they do not try to charge me extra fees or leave me responsible for additional costs to install the current item. An additional comment is also that their wait time to talk to a representative is always terrible. I think the average time I wait is about 45 minutes.**View Less

RONALD RABIN, DAYTONA BEACH

On Dec 02, 2014

American Home Shield (AHS)

AHS emailed me 2 different service requests about the same problem. When the service co. called that cleared up the confusion, but since it was known that it was a faucet and not covered, AHS could have called me prior to sending a repairman out so that I didn't get charged 75.00 for the service call plus 83.00 for the repair plus parts or a total ...View Moreof $210.00 to replace a faucet with plain chrome fixture which is not what was there. I had brushed brass. So I am UPSET about this repair which if I had called locally would have only cost me $122.oo for the correct replaced matching faucet.View Less