over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
CITY:
Kissimmee
COUNTRY:
Osceola County
STATE:
FL
POPULATION:
228365
AREA CODE:
3,21,407
ZIP CODES COVERED:
34741, 34742, 34743, 34744, 34745
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in florida
Pablo Cruz, Kissimmee
On May 26, 2022
American Home Shield (AHS)
We have’d this insurance through two houses over the last eight years and are completely happy and satisfied with the coverage and their support. Even at the tine we had a minor discrepancy, they manage to come through and gave us what was needed at the time.
Kathleen Olivieri, Kissimmee
On Aug 05, 2021
American Home Shield (AHS)
Our A.c. Went down in August, very bad time for an A.C. To go down. AHS found someone to fix it right away. It was on the weekend and they came out Tues. And fixed it in no time
Ron Nelson, Kissimmee
On Oct 14, 2020
First Premier Home Warranty
The service was excellent, they had someone down by my home same day service! Extremely happy with first premier home warranty! I would recommend first premier to anyone looking to get covered on there home.
Nick Olivieri, Kissimmee
On Jun 12, 2020
American Home Shield (AHS)
Our toilet was leaking called and made an appt. They came out in 2 days and fixed it. Agent fixed problem left work area clean. AHS has always sent great companies to do any repairs. We have had them for 20 years.
Dante Dancel, Kissimmee
On Sep 03, 2019
American Home Shield (AHS)
Central AC blows warm air , called the AHS and they promptly take action and assigned a local AC company and responded well on time. Recommended already AHS to my co-workers and friends.
Chad Cole, Kissimmee
On May 31, 2019
American Home Shield (AHS)
My first review less then 6 months ago & first repair with AHS was 5 stars: Fast emergency response from the first call to the water line repair & water back on to the house, less than 12 hours!! My second review is 1 star because I could not give them a 0 rating. On hold, while the overseas call center figures out how to fix my "past due service call," which I paid before the first rep would submit my claim. The service fee used to be paid a few days after the repair is complete. Plus I'm sure it is not helping the situation that my water leak was repaired two days ago, May 27th but it was called in on May 7th. Thank goodness this was an expedited service call since the water to the whole house had to be shut off to stop the leak. I don't think I want to imagine what the new service call time frame is if three weeks is the expedited service. The worst part is that the leak is still there just reduced from when I called for service. Now it's going to take 14 days for AHS to process a special batch request form to get my payment applied to the actual service call number the work was completed under and remove my payment from the original service call number. During this 14 days waiting period, my account is past due and they can't submit any service calls. Even though the payment was paid and I'm trying to get the same leak fixed. The rep offered to make an exception & asked how I would like to pay for the service fee. I asked for a supervisor, which resulted in being told ok we will make it an add-on to the original service call. That would have been fine since it would get the leak fixed, but then she said one moment, and I heard the worst sound ever.. click & the call ended. Look elsewhere like I am going to have to do moving forward.
Cynthia A Munoz, Kissimmee
On Mar 21, 2019
American Home Shield (AHS)
My ice maker suddenly stopped making ice over the weekend. I placed a claim via the AHS website and was pleasantly surprised. The process was user friendly and scheduling a technician was a breeze. The technician was prompt, professional and thorough. He said he’d have to order a new ice maker to be delivered to my home and would return the following Monday to install. I’ve been a homeowner for 14+ years. This is my first year purchasing a home warranty. AHS has, by far, met my expectations and then some. I see renewals in my future.
steve, Kissimmee
On Nov 19, 2018
American Home Shield (AHS)
Don\'t run from AHS warranty service. Sprint away as fast as you can. The first problem is they use such inferior service companies I wouldn\'t send them to my enemy. After filing a service order, I found out the name of the HVAC company. Then checked their reviews. There were so many problems and added things that happened during the call that ran the bills up when nothing else was wrong previously. There were so many BBB complaints as well. I cancelled because I didn't want to be subjected to waiting several days and then have substandard service where their only goal is to rip you off. I called a reputable company locally and the call was only $60 instead of $75 but their reviews were glowing. Then when I tried to call AHS, every 30 seconds you have the recording, your call is important to us please continue to hold. I've been on hold over 20 minutes so far and heard the annoying announcement 40 times!!! AHS IS A BAD DEAL. WORSE THAN NO DEAL.
Barbara C, Kissimmee
On Mar 02, 2018
American Home Shield (AHS)
I have called twice with different broken appliances. Technicians have come in a timely matter and have been very courteous.
carlo r aniasi, kissimmee
On Mar 01, 2018
American Home Shield (AHS)
I trully regret until now of having chose you guys as my home insurance company, August of 2017 my Fridge should\'ve been replaced, up to date (March 2018) I\'m still without a fridge and contacting anyone of your company seems almost impossible
Barbara, Kissimmee
On Feb 15, 2018
American Home Shield (AHS)
Technician was knowledgeable and polite. Arrived right when they said they would. Kept me up to date on progress.
MARILYN PETERSON, KISSIMMEE
On Jan 08, 2018
American Home Shield (AHS)
Great Service from friendly professionals. Fast and up to date services like texting me who the tech is and when he will arrive. I love having one number to call for pre-screened repair services.
LOreal Krasnow, Kissimmee
On Jul 21, 2017
American Home Shield (AHS)
We live in Forida and our AC broke (it was reading 84+ inside our house despite being set to 75 and was running non-stop for 18 days) and we were told the internal temperature had to reach 105 for it to be considered an emergency for them to expedite the service call - completely unacceptable with a toddler and animals in the house. We made 4 calls to AHS, spending over 8 hours on the phone waiting for them to pick up. A contractor came out 4 times (over the course of 2 weeks, since it took so long to get appointments and AHS would not expedite our service calls) to "fix" our issue and yet our AC still doesn't work right. Nothing was done by AHS to better the situation and we're completely disappointed in the service we were provided. I wrote an email to AHS and still haven't heard anything back. I wouldn't recommend this service, especially if you spend more time on hold trying to make an appointment than a contractor spends out here trying to fix your issue. They need to work with better companies that can fix the problem in the first two visits (because I completely understand needing a follow up) rather than leaving us with making 4 appointments and still having an issue in the end.
JAMES PEREZ, Kissimmee
On Feb 02, 2017
American Home Shield (AHS)
We were having problems with air conditioner, it several visits by HVAC company before the problem was resolved. The HVAC Co. relied on me to identify the problem (since the problem was intermittent), they firstly repaired the Zone board and then on 2nd visit they decided that the their was too much coolant which possibly was causing the problem. Prior to the 3rd visit we were expecting temps around 110+ and the AHS Customer Service was able to expedite a service call (was very understanding). On the 3rd call HVAC service tech was able to identify that there was a bad capacitor (voltages were out of range), this took care of the problem and he did not try to sell me a service contract like previous service techs. The A/C has been working fine ever since, good this because we have had 35-days of 100 degrees or higher.
Barbara Robertson, Kissimmee
On Mar 13, 2016
American Home Shield (AHS)
Very courteous and efficient with installation. It did take a lot of time due to calls he was getting from his wife to plan a family outing for the evening; however, he did try to discourage the calls. He cleaned most of the debris from the installation. He was very kind and insistent on getting the install correct.
John Bostic, Kissimmee
On May 16, 2015
American Home Shield (AHS)
Before 2015, I had some plumbing work, done twice, first the cost were approx. $400. and the second were approx. $600. and that left a bad taste in my mouth. In renewing my contract in January 2015, I explained to the young lady, my experience, all the money out pocket, and that I were thinking about not renewing. This young lady were so pleasant and she explain, that the company, had a new plan and there wouldn't be any out of the pocket money, other, than the visit fee. again she were very patient and assisted me with my selecting of coverage, a little more money, but, the plan fit my needs.
Michael Limones, kissimmee
On May 23, 2014
American Home Shield (AHS)
I called to service my refrigerator 5 times already they never fixed it, now they are going to replace it but with a smaller one its been a week already. The replacement department gave me a number to call with any problems or issues and I try to call them for about two days and no respond, I pay my premium on time every month why can i get good services in return?? NEXT STEP FOR ME LEGAL ACTION...
Anne Caparro, Kissimmee
On May 31, 2012
American Home Shield (AHS)
The customer service department for AHS does not exist. Took an extended contract for air conditioner season tuneup, they took my money, no service. Just the run around, the customer service department is no help. I have to write more emails, that go unanswered for my refund. I have cancelled the service and the regular monthy charge was still deducted, after being told it would not be. I have now put in a complaint with the Better Business Bureau for my refunds. I can't imagine what would have happened if this was an emergency.
Jane McMillen, Kissimmee
On Apr 04, 2012
American Home Shield (AHS)
I am currently on day 20 in central Florida with no A/C unit with temps in the low 90s already. This is the second time in 30 days that I've reported the same problem, and I'm so incredibly dissatisfied at this point that we will not be renewing. We've been with AHS for 5 years, and I can't WAIT to find a new warranty company. I have an old A/C unit, and for the past 5 years, they've sent someone out at least 3 times a year to fix the unit. Five previous technicians have recommended that I get a new unit, as mine is now 22 years old, but AHS refuses to acknowledge that the techs keep recommending a new a/c unit. This last time, the motor broke. It took 10 days to get approval from AHS to order the part, and now with it in, the service tech didn't even want to leave, because he said he knew he would just have to come back. HE wasn't even pleased with the work he was doing. He told me that AHS absolutely WILL NOT do anything about a unit unless no more band-aids can be put on the unit. He told me that he liked his job until it started contracting with AHS, and now he has more unhappy customers than happy ones. He even has his supervisor calling us in the morning to give us an independent quote for a new unit, as he practically guaranteed that he could tell AHS until he's blue in the face that we need a new unit, and they STILL will not do anything until the unit can no longer be fixed. TERRIBLE service. No communication about the parts. Any information we got we had to turn into THOSE customers in order to get. The supervisor at AHS, when told where I lived, googled the weather and told me it was "only 85 degrees" that day. Snarky and rude. When we asked to go above her head, we listened to hold music for 10 full minutes and then we were hung up on. NEVER AGAIN. TERRIBLE SERVICE.
