over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
CITY:
Tallahassee
COUNTRY:
Leon County
STATE:
FL
POPULATION:
275476
AREA CODE:
850
ZIP CODES COVERED:
32301, 32302, 32303, 32304, 32305
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in florida
James Miller, Tallahassee
On Dec 28, 2022
American Home Shield (AHS)
What a headache! Months ago we called and told them our garage door opener (Sears model which is very common here) was not working. They said they had nobody available that works on this model. I asked them to find someone and the rep said they would. No surprise, they never got back to us and the opener still does not work. We had our water heater die and they replaced it but charged for the installation (I think about $300+). Never heard of an installation fee. Then our new heat pump stopped putting out heat. After paying $100 for a service person to come out, they said we needed 3 pounds of freon at a cost of $390. I was shocked. I called other companies and most of them charged about $10 per pound of freon up to 5 pounds, after which there was a higher cost. In all cases, getting things done was a chore. I finally tried to cancel my policy but the phone number for that does not work. Today I finally called Sales and had to fight with them to cancel our policy. I found a company with a much better rating and far less complaints. Do yourself a favor and read the customer reviews. Do not look at the ads that list "the best home warranty companies." The companies pay for these "ratings" as AHS supposedly is "great." It is not. Spent almost an hour cancelling our policy while we could hear lots of chickens in the background (makes you wonder where their sales office actually is). I am certain there are worse companies, but even more certain that there are better ones.
Shirley Wilson, Tallahassee
On Jun 02, 2022
American Home Shield (AHS)
After 5 weeks and a few phone calls, I can FINALLY give a review. New refrigerator installed today. Happy with purchase. AHS was slow in the beginning to resolve my problem. No parts available for older refrigerator. (13 years old) AHS AGREED TO REPLACE. Had to make 3 phone calls to get information and know when money for replacement would arrive. Felt like, I always had to make a phone call to get results. Two reps. said they would call me back with status update. Gave them ample time, before I had to call. The problem was never being able to deal with one rep. Always transferred to another rep.
Jody Fain, Tallahassee
On Oct 27, 2021
American Home Shield (AHS)
Was very satisfied with AHS my pool pump went out and they got someone right on the problem. Thank you AHS and C****** C*** P****. Great job in a timely manner.
Pat Van Durme, Tallahassee
On Feb 02, 2021
American Home Shield (AHS)
Once the decision was made to replace our appliance, things went very smoothly and quickly. Given the hassles with Covid-19, I thought they did a great job! Customer service and the local technician were both very professional. I would recommended AHS .
Lisa Marie Norris, Tallahassee
On Jan 03, 2020
American Home Shield (AHS)
It took 2 visits to resolve my issue with my fridge. Both times the repair men came out they were on time and professional. Im glad I signed up with AHS. Its been nothing but a pleasure to work with them and the repair company.
Zaynab Salman, Tallahassee
On Jun 25, 2019
American Home Shield (AHS)
On a Saturday in May I requested American Home Shield send out an AC TECHNICIAN due to AC malfunctioning. Per American Home Shield, the AC company has 2 business days to return a phone call. Long story short, it has been exactly 5 weeks, more than $600 out of pocket, and the ac still isn\'t fixed. The AC company, after approximately 6 failed attempts to repair the AC gave up and requested I ask the claim to be transferred to a different company. When I called American Home Shield I was told I have to WAIT for an available appointment. It's more than 90 degrees outside! There is no urgency! How callous!!!!
Eddy Richards, Tallahassee
On Jul 20, 2018
American Home Shield (AHS)
I would rate lower, but to rate requires at least one star. I payed AHS their premiums, but when my a/c died they declared it was preexisting condition. So, no resolution and I had to pay for repairs. I ended up replacing the unit. Don’t do it...stay away.
Ned Campbell, Tallahassee
On Apr 07, 2018
American Home Shield (AHS)
Second time in a week. Didn’t get repaired first time. Same issue again and this time parts will take over a week so if it gets fixed it will have been at least 3 weeks since we first called before our fridge is fixed. This is too long for a refrigerator.
Oscar Crumity, Tallahassee
On Mar 24, 2018
American Home Shield (AHS)
My experiences with American Home Shield for several years have been superb. That is, AHS has been consistent in providing timely responses and excellent customer service whenever we required repairs of appliances and equipment. Further, AHS has some of the best contractors in Tallahassee and the contractors are technically proficient, have appropriate experience in their specialty, and demonstrate excellent customer service skills as well. Therefore, based on my experience and relationship with AHS, I highly recommend the company to all that need or would like to have a home warranty policy. It is as good a quality health care policy!
larry Jones, Tallahassee
On Feb 16, 2018
American Home Shield (AHS)
The pool warranty isn\'t worth the cost. I\'m top of the costs for the deductible I paid all costs associated with a pipe leak in the water cleaning system. Trying to contact customer service called for a 45 hold time.
Gail Perego, Tallahassee
On Feb 12, 2018
American Home Shield (AHS)
I am new with American Shield, as I use another warranty company for an out of state home. I expected the same service, since the service charge is double what I pay for the other home. I have had to call AHS 2 times. The first service call was for a heating/at unit. The service man was wonderful and knowledgeable, prompt. The second time was not so good - an oven was not working. The service call was delayed and when he did show he seemed to already know what was wrong. The part was ordered in November, and still no oven in February. I probably won't renew with this company.
Darcy Brinkmann, Tallahassee
On Jan 10, 2018
American Home Shield (AHS)
In January 2016 American Home Shield sent out a repair company 5 times to repair our heater due to insufficient heating performance. The techs that came out and replaced various things (they said) from the heat strip to the board on the air handler to no avail. One of the techs even said that the cause of the heater not heating properly, was that our air filters needed to be replaced which is ridiculous. After not renewing our policy in December, we were contacted by someone in the retention department and were talked into signing up for a home warranty again and promised that they would get a service tech out to our house within 24 hours. This was on Friday 1/5. A tech came out and told us he needed to order a part (SURPRISE!!!) and told us we would be contacted on Saturday either way. It's now Tuesday night (1/9) and we are still waiting on a callback and our heater is still not working properly after American Home Shield send someone out 6 TIMES at this point. Today, when we called to cancel and after spending 40 minutes on hold with them, we were told that the retention department would have to contact us back in order to cancel our policy. WHAT A RIP OFF!!!! Unfortunately there is no 0 star rating...Ja
John Arnold, Tallahassee
On Oct 14, 2017
American Home Shield (AHS)
I requested A/C service about two months ago. The tech that came was nice and seemed knowledgeable, but it took a few days to get it scheduled (and I have three kids, a wife who works from home, and it\'s hot). He said the system was too old to effectively cool the house and that he would request that AHS replace it. They didn\'t. I had to request service again a month ago because it wasn't cooling at all, and the tech that time said that he got it to cool again (temporarily). It has since only worked intermittently. I tried to contact AHS to follow-up on the fact that it would not stay on and that the "repairs" are not fixing the issue. After waiting to talk to a customer service rep, one finally seemed to answer and then hung up on me. The system has completely stopped working again, and my baby and small children are HOT, and it is because they did not fix the problem the first time.
Darlene Riva, Tallahassee
On Nov 30, 2015
American Home Shield (AHS)
American Home Shield has always been there when we needed them. Courteous and Professional as well as their Contracted companies are outstanding in service and Technicians quality is excellant. Knowledgeable and customer service is always top priority. / Thank you for such an excellent program.
David A. Ludder, Tallahassee
On Aug 11, 2015
American Home Shield (AHS)
The American Home Shield contract says "AHS will accept service requests 24 hours a day, 7 days a week." It also says "The services will be initiated under normal circumstances within 48 hours after your service request is made to AHS." I contacted AHS at about 6 pm on August 9 to request AC repair. Because I had not heard from AHS or a contractor by the afternoon of August 10, I called AHS. Shortly after that call I heard from the contractor. They said the earliest service appointment was Friday, August 14. I expressed dissatisfaction and told them I would take the matter up with AHS. A short while later, the contractor called back and said they could provide service on Wednesday, August 12 between 4 and 8 pm. That's 72 hours after my request to AHS. I called AHS and the agent claimed the 48 hours began when business hours resumed on August 10. I disputed her claim and asked to speak with a supervisor. I was forwarded to a supervisor's answering machine and left a detailed message. I received no return call on August 10. Will keep trying.
Michael, Tallahassee
On Jul 29, 2015
American Home Shield (AHS)
First of all their reviews look like they pick and choose what to post as far as reviews. There is no possible way they have very many happy customers. They are by far the absolutely worst company to deal with and forget it when it comes to Ac repair! Don't waste your time and money with this company. Run stay far away they are the worst. I have numerous properties with them and have been treated like cramp every time I have ahead a claim. If you try and call do it when you can wait a while. Try speaking to a human about 30 minutes and they still can not resolve any problems. Don't use this company and I will be going to the better business bureau and speaking with my attorney. They are a complete rip off. Someone needs to teach them a big lesson. Hopefully it will be me!
Pat Collier, Tallahassee
On Feb 09, 2015
American Home Shield (AHS)
AHS has been a real blessing. When we call we receive great customer service We always have next day service no matter what problem we call in.
Patricia Collier, Tallahassee
On Feb 09, 2015
American Home Shield (AHS)
AHS has been a real blessing. When we call we receive great customer service We always have next day service no matter what problem we call in.
Frank Novak, Tallahassee
On Dec 17, 2013
American Home Shield (AHS)
My phone request about my Central A/C problem was answered by a friendly AHS agent. She had me set up with a repairman immediately. Repairman came out the next day, diagnosed the problem and had it fixed in 30 minutes. All people involved were friendly and efficient. This was the 4th time in the past 3 years that I had to use my AHS warranty. All of the problems have been resolved quickly and satisfactorily.
Jenna L, Tallahassee
On Sep 10, 2013
American Home Shield (AHS)
The AHS website was easy to use and I received confirmation of my work order right away! The contractor called very next day and provided very good service. The entire process was quick and no hassle...glad I can count on American Home Shield!
