Best Home Warranty Companies In tallahassee, florida

Gail Perego, Tallahassee

On Feb 12, 2018

American Home Shield (AHS)

I am new with American Shield, as I use another warranty company for an out of state home. I expected the same service, since the service charge is double what I pay for the other home. I have had to call AHS 2 times. The first service call was for a heating/at unit. The service man was wonderful and knowledgeable, prompt. The second time was ...View Morenot so good - an oven was not working. The service call was delayed and when he did show he seemed to already know what was wrong. The part was ordered in November, and still no oven in February. I probably won't renew with this company.View Less

Darcy Brinkmann, Tallahassee

On Jan 10, 2018

American Home Shield (AHS)

In January 2016 American Home Shield sent out a repair company 5 times to repair our heater due to insufficient heating performance. The techs that came out and replaced various things (they said) from the heat strip to the board on the air handler to no avail. One of the techs even said that the cause of the heater not heating properly, was that o...View Moreur air filters needed to be replaced which is ridiculous. After not renewing our policy in December, we were contacted by someone in the retention department and were talked into signing up for a home warranty again and promised that they would get a service tech out to our house within 24 hours. This was on Friday 1/5. A tech came out and told us he needed to order a part (SURPRISE!!!) and told us we would be contacted on Saturday either way. It's now Tuesday night (1/9) and we are still waiting on a callback and our heater is still not working properly after American Home Shield send someone out 6 TIMES at this point. Today, when we called to cancel and after spending 40 minutes on hold with them, we were told that the retention department would have to contact us back in order to cancel our policy. WHAT A RIP OFF!!!! Unfortunately there is no 0 star rating...JaView Less

John Arnold, Tallahassee

On Oct 14, 2017

American Home Shield (AHS)

I requested A/C service about two months ago. The tech that came was nice and seemed knowledgeable, but it took a few days to get it scheduled (and I have three kids, a wife who works from home, and it\'s hot). He said the system was too old to effectively cool the house and that he would request that AHS replace it. They didn\'t. I had to request...View More service again a month ago because it wasn't cooling at all, and the tech that time said that he got it to cool again (temporarily). It has since only worked intermittently. I tried to contact AHS to follow-up on the fact that it would not stay on and that the "repairs" are not fixing the issue. After waiting to talk to a customer service rep, one finally seemed to answer and then hung up on me. The system has completely stopped working again, and my baby and small children are HOT, and it is because they did not fix the problem the first time.View Less

Darlene Riva, Tallahassee

On Nov 30, 2015

American Home Shield (AHS)

American Home Shield has always been there when we needed them. Courteous and Professional as well as their Contracted companies are outstanding in service and Technicians quality is excellant. Knowledgeable and customer service is always top priority. / Thank you for such an excellent program.

David A. Ludder, Tallahassee

On Aug 11, 2015

American Home Shield (AHS)

The American Home Shield contract says "AHS will accept service requests 24 hours a day, 7 days a week." It also says "The services will be initiated under normal circumstances within 48 hours after your service request is made to AHS." I contacted AHS at about 6 pm on August 9 to request AC repair. Because I had not heard from AHS or a contractor ...View Moreby the afternoon of August 10, I called AHS. Shortly after that call I heard from the contractor. They said the earliest service appointment was Friday, August 14. I expressed dissatisfaction and told them I would take the matter up with AHS. A short while later, the contractor called back and said they could provide service on Wednesday, August 12 between 4 and 8 pm. That's 72 hours after my request to AHS. I called AHS and the agent claimed the 48 hours began when business hours resumed on August 10. I disputed her claim and asked to speak with a supervisor. I was forwarded to a supervisor's answering machine and left a detailed message. I received no return call on August 10. Will keep trying.View Less

Michael, Tallahassee

On Jul 29, 2015

American Home Shield (AHS)

First of all their reviews look like they pick and choose what to post as far as reviews. There is no possible way they have very many happy customers. They are by far the absolutely worst company to deal with and forget it when it comes to Ac repair! Don't waste your time and money with this company. Run stay far away they are the worst. I have n...View Moreumerous properties with them and have been treated like cramp every time I have ahead a claim. If you try and call do it when you can wait a while. Try speaking to a human about 30 minutes and they still can not resolve any problems. Don't use this company and I will be going to the better business bureau and speaking with my attorney. They are a complete rip off. Someone needs to teach them a big lesson. Hopefully it will be me!View Less

Pat Collier, Tallahassee

On Feb 09, 2015

American Home Shield (AHS)

AHS has been a real blessing. When we call we receive great customer service We always have next day service no matter what problem we call in.

Patricia Collier, Tallahassee

On Feb 09, 2015

American Home Shield (AHS)

AHS has been a real blessing. When we call we receive great customer service We always have next day service no matter what problem we call in.

Frank Novak, Tallahassee

On Dec 17, 2013

American Home Shield (AHS)

My phone request about my Central A/C problem was answered by a friendly AHS agent. She had me set up with a repairman immediately. Repairman came out the next day, diagnosed the problem and had it fixed in 30 minutes. All people involved were friendly and efficient. This was the 4th time in the past 3 years that I had to use my AHS warranty....View More All of the problems have been resolved quickly and satisfactorily.View Less

Jenna L, Tallahassee

On Sep 10, 2013

American Home Shield (AHS)

The AHS website was easy to use and I received confirmation of my work order right away! The contractor called very next day and provided very good service. The entire process was quick and no hassle...glad I can count on American Home Shield!

Natalie, tallahassee

On Jun 15, 2012

Old Republic Home Protection

Called to have check AC unit. Was blowing cool air, but never getting to set temp. Was told there was no contracted vendor in the area, so I was authorized to choose a local contractor. I did and on May 1 they came out, said I needed frion and they thought there was a leak, so they had to run a dye test and come back. After arguing on the phone...View More for an hour to get this authorized (since it was over $250), finally they agreed. Two weeks later AC guy comes back, states there is a leak and I need a new evap coil. I call to get an authorization and they tell me that since the contractor I hired will not give a breakdown of costs (this contractor does flat fee, and does not charge by the hour), that they will not authorize it. All of a sudden, they now have a contracted vendor in my area. So they send this person out (it's now been about a month since my original service call). This guys says I need the same thing. He tells me that he will put in the work order with OR as soon as he gets back to the office. 3 days goes by and I don't hear anything. So I call OR. They state they never got the work order. They state they called the contractor and that they will be re-submitting it. I call to follow up with the contractor only to find out that OR never called. Needless to say, the contractor has submitted the work order 2 times, and OR states they dont have it. I am like a ping pong ball. I think I have called OR 8-10 times in 2 weeks to get this resolved. I feel like I am getting the run around. They are all nice on the phone and they do in fact call you back, but nothing ever gets resolved. I'm very frustrated with this company right now.View Less

Johanna, Tallahassee

On Mar 24, 2012

Old Republic Home Protection

We have lived in our home for three years and fortunately had not had any issues until almost a week and a 1/2 ago when our AC went out. The first contractor they gave our claim to did not call us to schedule an appointment and when I finally called they answered the phone asking "Where's this at?" They made an appointment and left us hanging with ...View Morenot even a phone call to tell us they couldn't make it. I called Old Republic and asked them to send somebody else because I did not want to deal with an unprofessional company. They sent another company who also scheduled, called my husband saying they were on their way, my husband left work to meet them, they called saying they were running a bit late, then never showed up or called to say they weren't coming. FINALLY get them to come, we pay or $75, and they said it was an electrical problem. We call for an electrician and when they came out they said no it's definitely an AC problem. Again I'm dealing with Old Republic expressing my frustration. They send back the AC company and they say yeah it is the AC and now I have been waiting for 3 days for them to submit a quote of the cost to repair to Old Republic. Needless to say work has not been started on my AC still. My problem with Old Republic is who they are choosing to represent them as contractors. I must say there is a service representative at Old Republic who took over everything so we have been dealing with just him and he has been calling them and calling us to follow up. I'm just hoping they don't come back with any nonsense when it comes to starting the repairs. I will most likely not renew with this company again.View Less

Diana, Tallahassee

On Feb 22, 2012

American Home Shield (AHS)

I'm really shocked to read all these bad reviews! I have had AHS for 6 years and have had nothing but great service. I recently had to have my oven replaced and they paid and made sure the delivery personnel did the installation work...I did have to pay an additional $120 to upgrade to stainless steal, but it was still a great deal. The only thi...View Moreng...I'm really upset about the yearly increase in premium and deductable. It has now increased to over $400 + $75 for service calls. That is causing me to go hunting for another warranty. I hate that since I have had such a great experience with them. ;o(View Less