Home Warranty Companies in Georgia

Review: My last experience was a good one. The second representative Aaron Thomas was very professional, on time and represented the company in which he worked well. Mr. Thomas took the time to explain the problem with the washing machine and what I what I could do to prevent the problem in the future. Customer Service with AHS was outstanding. AHS has always been accommodating and time effective when it came to resolving my concerns in time of a crisis.

Review: From my experiences with AHS, I believe that they work with highly competent contractors. They are professional throughout the service process: communication, dress, and workmanship. We have used AHS for more than 2 decades and have been thoroughly pleased.

Review: Do Not be fooled by this companies bogus claims and unreliable service. We have been attempting to contact them for more than 3 weeks to request service for our air conditioner. We have been paying for their services for months at $ 37.00 per month. When attempting to contact them, we were placed on hold each time for more than an hour. We finally spoke with someone to request a cancellation and they transferred us to someone that disconnected the call. Do yourselves a favor and save your money in an account so that when you need repairs, you have your own money saved. This company is nothing more than a scam.

Review: Exceptional service. Contractor was prompt, professional and took the time to explain the repairs needed on my washer. Once the parts were delivered to me, he was back within a day or so and the repair was made in a short time and was correct.

Review: Buyers beware!!! If you sign up for a home warranty and your A/C goes out and the heat index is over 100, they can care less about getting your service within a reasonable amount of time. The service person they assigned to us couldn't come out for 5 days. They reassigned someone else that couldn't come out for 2 1/2 days. Meanwhile, I requested a refund of our warranty since we had just renewed it and never used it. They said they didn't know when they could give me my money back and I had to send them a letter in writing. No fees were advised. I do what is required. Plus I filed a dispute with my credit card company for my money. What good that did?! They disputed the dispute due to them sending us a check, which is understandable. However, they didn't give us all of our money back. The check is $101.00 short from the money we paid on this stupid warranty to begin with. Needless to say, I am not finished with reporting this and with disputing it. You didn't earn our money Old Republic, and I will not let you keep it!!!!!

Review: Last year I had a problem with my furnace and contacted AHS for repairs. The contractor came out and said that he'd have to order the part. Unfortunately I wound up without heat during the record low temperatures in Atlanta last year. It was miserable. Despite using space heaters the temperature still got below freezing (the water in my dog's water bowl actually froze). I was not at all pleased about the delay but AHS and the contractor assured me that they were doing everything possible to get that part ASAP. The problem according to the contractor is that I have a Trane furnace and that Trane requires that parts come directly from them. After five days of miserable cold the furnace was fixed and I hoped that I would never deal with that again. This year - remembering how miserable I was last year - I tested the furnace in October and once again the furnace would not start. On October 7th I sent a request to AHS to have the furnace repaired. Since then I have had contractors come to my house three times (and the gas company once). I was once again told that part of the delay was waiting for a part that only Trane could provide, only to be told by the next contractor that the replaced part was "generic" and not from Trane. I've spoken with AHS several times but nothing seems to make a difference. Two days ago I was promised by AHS that my case has now been escalated and that a special team would now be in touch with me daily to ensure that this furnace is finally fixed. I've not heard back from AHS since. Living like this has now affected my health. On Friday I had to go to the doctor for xrays and prescriptions for pneumonia. Still no heat. If you read through the many complaints on here you will notice that my situation is not unusual. At this point I assume that I have no option but to hire a contractor directly and also assume that whatever is wrong with my furnace, it must be serious and that's why the contractors and AHS have been either unable or unwilling to fix it. Does AHS do this deliberately? Or do they just have no idea what is going on? Or what? In any event, you will not know if AHS will take care of your problem until you have a problem - and when that happens, if the repair is a necessary one (like having heat!) then you are out of luck.

Review: They let you choose "hose bibb" with the online service request, then when they send someone over they tell you they can't fix it cause it's outside the house, although still charging us the deductible. It's attached to the house!!!

Review: My wife and I recently needed some repairs to a clothes dryer, and to the heating duct work beneath our house. Both repair companies that were suggested to us by American Home Shield called us a timely manner and performed the repairs quickly. Both repairs were completely quickly, and would have been extremely costly if we were not members of American Home Shield. It is a comfort knowing that we are members of American Home Shield, and rely on them whenever there is a problem in our home.

Review: Very Professional, and worth the money!!

Review: I have had this service for several years with no issues. It appears as my premium goes UP the quality goes DOWN!! Side Note: getting contractors out was excellent! HOWEVER, Its a long story but I will try to be short, yet concise. My A/C unit was leaking, ruined my ceiling on the 3rd floor. Call my "warranty" company to find and resolve issue. The first contractor comes out says there was a blockage, blew the line out with CO2 and said it was fixed. 2 weeks later another massive leak at same location, causing more damage to the ceiling and attic. Called for a recall on that service. I was sent a second company. This company says the same thing, "there is a blockage", he blew the line out with air and water and said "its fixed". Please keep in mind neither of these companies tried to find where the blockage is, they basically put a Band-Aid on it and said have a nice day. To be FAIR the second company did recommend placing a cut-off valve switch on the line, which I paid for out-of-pocket $150. (not covered) Here is my problem: If you send me a "professional" to FIX my issue, and that is what I have paid and am paying for over the years, then that is what I expect. Perhaps the contractors working for AHS are lazy, unskilled, or just don\'t try to do their best on each and every visit. I called AHS to complain that both companies simply blew out the line, neither has searched for or found where there is a possible blockage. The first excuse was access is not covered in my policy. REALLY!! to push away some blow in insulation to follow the line to even determine if there is a leak somewhere else, basically to do your JOB is not covered???. However, no one recommended or asked me to make access to attempt to RESOLVE the issue. On the 3rd recall visit, access was made by my Insurance Company (in order to assess the damages for an estimate). The contractor comes back. I asked him to try and determine where the blockage may be. I was told it was IMPOSSIBLE!! Impossible???? I am not a plumber, HVAC professional or tradesman, but IMPOSSIBLE??? I told him to do as much as allowed by the warranty company. Cut the pipes that you have access to and determine if, at the very least, there is or not a blockage in your work area, which by all reasonable means would RULE OUT a blockage covered by/under his expertise and coverage area and I will follow the rest of the line at my own expense. I want this resolved, not patched. IT WAS NOT DONE! Needless to say, this is still under review. I don\'t want to put a band aid on an issue that requires surgery!!! Because the bottom line is, and both AHS and contractor stated, They will not pay for any damages made to my ceiling or attic after I have already paid $2000 to repair my ceiling/attic, if and when that UNRESOLVED blockage ruptures again. NOT HAPPY and frankly disgusted! Their was a time when doing a GREAT JOB for a client/customer was a privilege and rewarding, I hope it is not DEAD!!

Review: When I called for service on my a/c unit, I had to wait an hour on hold to get a customer service rep. Then, because their A/C repair provider is located over an hour from my town & covers such a large service area, the soonest appointment I could get was TWO WEEKS out!! This is horrible - in South GA, in July!! Thankfully, I had an alternative place to stay - but, what about elderly or infirm people? That would be horrible for them! When my appointment day did finally arrive, my service tech called when he was on the way, was very polite, punctual & serviced the unit quickly & had it up & running within 30 minutes. So - they do need to get another a/c repair provider closer to the (fairly large) town I live in, which is the largest town in their service area, I believe - instead of just 1 an hour away. Other than the extremely long, hot wait I had to get service, I was very pleased with the actual service itself.

Review: My AC unit failed. Under warranty? You tell me. New Air handler needed $275.00 Disposal fee $275.00 recovery fee $225 code $225 wet switch $175 emergency fee $125 drain line mod $375 duct work mod So, you think you have a warranty and you get hit with this. I've been without AC for a week now and just got this $ news. I'm not sure what to do.

Review: I have two homes that are currently insured with AHS. I have had very poor response by the contractors they use. AHS sends the request and accepts the request in a timely manner however the contractors that they choose to use are very limited so they are more often than not overbooked. For instance..I placed a washing machine repair request 5 or 6 weeks ago it took the contractor 4 weeks to get to my house. I am still awaiting the repair. Note the parts came in over a week ago. I have tried to be patient as these are holiday weeks but enough is enough.I have followed through made follow up calls almost every other day to both the contractor and AHS to no avail. I tried to make a complaint with AHS supervisor on two occasions the most recent 4 days ago I was told my request would be forewarded and an email or phone call would follow neither has happened. I feel so much better since I was told the situation was being researched. Yeah right I still cant wash clothes. The contractor nor AHS seem to care nor do they want or need my business so I am in the process of finding myself a new home warranty company. DISGUSTED, ANNOYED, AND TIRED OF BEING OVERLOOKED AS A VALUABLE CUSTOMER

Review: Satified so far. Only called for service twice, but handled well each time.

Review: I have seen American Home Shield send out some pretty experienced workers. One job had to do with my Son's a.c. and I was very impressed at the contractor that came out to do the job. It took him a couple of days to get the job done right. He could have left the a.c. working, but he was very proud of doing his job right. That's when I decided to join American Home Shield. My personal experience had to do with an ice maker. The contractor knew his job well. He ordered the parts and came out and did his repair. Both contractors left their phone numbers and were available if needed. I like that.

Review: The best investment for your home. Just had my refrigerator repaired and it would have costed more than my annual premium. It paid for itself with one repair.

Review: I had a problem with my refrigerator and a person from David's Appliance was sent out to diagnose the problem. I apologize for not remembering the technicians' name but he was great both times! The first visit, he actually came earlier than the time given to me. He was great with explaining everything to me in words that I could understand. He came back, fixed the issue and I haven't had any problems since. From now on, if I have any appliance issues I will ask for David's Appliance!

Review: Bought Whirlpool refrigerator/freezer in August 2015. Refrigerator stopped working on August 2018 with less than 30 days left on plan. Within 24 hours Lowes had agreed to send me a check for the FULL purchase price plus tax. AWESOME customer service! Will never purchase an appliance anywhere else.

Review: Great company. Just wish contractors could be a little faster calling .

Review: So, I've had them for 11 yrs. I've spent approx. $6000 on monthly membership and that doesn't include the service fees which are now $75/visit. Knowing what I know now, I would have put that money into a savings account and used it for repairs on my own. They have covered a number of items in my home but I usually had to pay an installation fee (i.e.hot water heater...my portion was $800!); they tried to get me to pay a "discounted rate" for a new built-in microwave (it was 3 yrs. old) but I refused so they had to fix it. There have been plumbing repairs they wouldn't cover including recently a basement sewage pump which cost us $1200!!! Recently a rep asked me why I didn't get the additional coverage and I said no one mentioned it was available...really??? The Thur. before Labor Day, the AC went out on our main floor. It was in the 90's then. My husband called on Fri. as I left town. I returned on Mon. afternoon and it still hadn't been fixed. I called AHS and sat on hold for over 30 minutes!!! They told me it was the holiday weekend which actually shouldn't matter as the HVAC people said they worked weekends. Turns out they had my cell phone # wrong so the HVAC people couldn't reach me and didn't bother to call our home # although they said they did. AHS put me on hold and said they called the after hours # for the HVAC company and they would call me. They didn't. Then, I called the HVAC folks who said they couldn't get out until Thur...a week after it went out! I told them to call AHS to get someone out sooner. AHS wouldn't do it. I sat on hold for another 30+ minutes to try and get someone else. I was steamed (literally)at their lack of service. They tend to use mom and pop services so they fit you in when they have time which means your request is at the bottom of the heap! I DO NOT RECOMMEND USING THEM!!!!