Home Warranty Companies in Georgia

Review: I have been with AHS for many years and the service they give is excellent. The contractors are very professional and on time. I would recommend AHS to anyone.

Review: Contractor was prompt, zeroed in on the issue, but then noted that the model number stickers were missing on the dishwasher. He explained that probably meant he could not get a replacement part and that AHS might simply chose to replace the unit. This sounded like a process that could take a while, but AHS was very prompt and within the week I had a new dishwasher. Delivery/install was via a different company than the original contractor, but also very prompt and professionally done. Great service

Review: I would not suggest using this company. As soon as I had a major service replacement they denied coverage. Take the premium, put it in the bank, and save up for issues instead.

Review: My experience has been horrible. I have been trying to get my refrigerator repaired since June and this has not happened. Now they are suggesting I find someone in my area and they will reimburse me. I am so not feeling this company. I have insulin and they don\'t even care about my medications going bad because the refrigeration is still not keeping cold, and the freezer is over freezing. They sent a service guy out the first time who made nasty remarks and I asked to not allow him to come back to my home and last week the same nasty person was called to my home. NO RESPECT FOR CUSTOMERS

Review: I have used AHS for the last 15 years. They have always been very responsive to my needs with quality service companies doing the necessary repairs.

Review: Not enough capacity to keep up with demand. When you call,they tell you one time,then the company calls you back, it’s another time,maybe not even the same day as Lowe’s said. One company showed up and was researching problem on YouTube. Obviously didn’t fix anything. Next company shows up hours late, claim they can’t find the leak. Said try it again and call if problem happens again. Didn’t even complete one wash cycle. Same company called and set up a time AGAIN to come service.then says they can’t be here then. 2 times, late, but not again! Bottom line, Lowe’s hires lousy companies resulting in lousy service. I guess I will have to YouTube it and fix it myself.

Review: The service is great. Customers just need to follow up with the service provider after the appointment is made to ensure the technician is going to show up. One extra step but it is worth it.

Review: I have been very happy with my service at America Home Shield. When I used the repair service they always send a qualified repair person for what ever is needed. They are on time and very professional. I have recommend this service to my family and friend

Review: WORST. COMPANY. EVER. Rude, terrible customer service, never been treated so poorly by a company. Their customer service reps must complete a course in Extreme Condescension before being able to answer the phones. Worse yet, they don't help. They'll irritate you to no end by dispatching contractors that don't show up. I finally gave up on my AC unit and I called my own company. AHS collects their annual dues and doesn't deliver. I would rather flush $577 down the toilet than pay for my yearly dose of aggravation and wasted time than work with AHS again. It's a scam.

Review: the contractor was very helpful and informative about my problem. he was on time for his appointment, made every effort to make me feel comfortable, and he was very thorough in tending to my problems and he also made suggestions as to what I should do if further problems developed with my air conditioning........It is nice to be treated like family.

Review: Bought the 5 year warranty from Lowe\'s for our Samsung French door refrigerator. This model has an ice maker both on the door and in the freezer drawer. We have been dealing with the door ice maker failing to get cold enough to keep the ice frozen resulting in water leaking out the door. Each part of the ice maker has been replaced at least 2x by the same repair company. The last 3 visits the repair company continued to say if they had to come out again, they would report the product as unrepairable. Now, "Reliable Repairs" are saying they cannot say that the product cannot be repaired. So, I will be contacting Lowe\'s tomorrow to see what they can do. When I bought the warranty, they said if they had to come out more than 3x for the same problem, they would replace the whole refrigerator, no questions asked. When I inquired about it recently...they said that the ice maker would not constitute replacing the whole refrigerator. The problem is that it\'s leaking water onto my floors. Not happy right now.

Review: I have never had a worst experience than my dealing with American Home Shield. I had this policy for several years before I ever made a claim. My first claim was due to our daylight basement toilet backing up. When I say backing up, I mean it flooded the whole den next to the bathroom. I called American Home Shield and they did not get anyone to my home for 5 days even though this clearly was an emergency. None of the other bathrooms in the house could be used due to the problems with this one. Once a technician showed up he only walked into the bathroom, looked at the toilet and stated he needed a "pneumatic snake" to fix it and he took my service charge payments and said he would be back the next day. At 4 pm the next day I called AHS again. They said the technician didn't have the equipment necessary and they would send someone else. That took another day. At this point we were 7 days of having to shower at a family member's house across town and using the local convenience store's bathroom. The next technician came, ran a regular snake and fixed the problem in less than 10 minutes. I asked if I needed to pay another service fee and he said no. Two weeks later I got an invoice for the second service call. I called AHS and they said it was sent by mistake and credited it. The second incident was when the kitchen sink backed up and garbage disposal quit working. I called AHS again and it took them 3 days to get someone to my house. That technician looks at the sink and underneath. We then went under the house to look at the pipes. I went with him as we have a walk space not a crawl space. He looked at some pipes and we returned to the kitchen. He told me that he couldn't fix the garbage disposal because he didn't have the right parts with him. He took my service fee and said he would be back the next day. (I was beginning to see a pattern here.) Well, the next day came and went with no technician. I called AHS again. The person there told me the technician reported that he ran a snake for 100 feet and did not find a blockage so since it was over 100 from the house, the warranty didn't cover it. She also told me that he reported my garbage disposal was improperly installed so therefore they wouldn't cover that either. I told her he lied in his reports that he never ran a snake and that my garbage disposal worked fine for 7 years so I am quit sure it was properly installed. I requested another technician. That technician came, ran a snake an hit a blockage that indicated the pipe had collapsed. He showed my son where and how to fix the pipe, saving me $500. He then replaced my garbage disposal and said he couldn't see where it was improperly installed. He was very helpful and obviously knew what he was doing, unlike the previous technician. I asked if I had to pay another service fee and he said no. Two weeks later, I received a bill from AHS for a service fee for the second technician. (Another pattern) I called again. This time I was told that since I disputed the first service call I was required to pay the second one. I said the first guy lied about everything and I wasn't paying the fee. The lady got very rude and condescending with me saying "I know no one wants to pay two service fees but $60 wasn't that much..." at which point I stopped her. I informed her that the $60 wasn't the issue, I had $60. The issue was the technician lied and it was the principle of the matter, not the money. She continued being rude, I continued to tell her I was not going to pay it until she lost her temper with me and said they would take care of the service fee. I have cancelled my contract with them. They do not have timely service, they send unqualified technicians before sending qualified ones, they try to rip you off on service fees and their customer service reps are rude and unhelpful.

Review: I've had AHS for many, many years. I decided to cancel my contract and remove my debit card#. I called several times to make sure this done and was assured that my contract was canceled and NO card info in system. About a month prior to my call someone called and asked me to renew my services. However, they charged my card $53, which is an increase in price when I called to cancel services. After speaking with about 10 reps finally was sent to a supervisor. (was on hold for 10 minutes to me told give them 2 hours and got a return call the next day)! Only to be toldthat when I decided to get renew services and gave my card info I was obligated to pay and there is nothing he can do to get me my monies back. YES~I cussed him OUT!(Derrick~Customer Relations). I demanded my refund and advised him that I will let the ENTIRE world know (meaning friends, sorority sisters, family, church members, co-workers, etc) that AHS is full of crap! So, I hope to receive my refund asap! This company is not to be trusted. On the top of that it took 2 months to get my air conditioner repaired.

Review: Do Not be fooled by this companies bogus claims and unreliable service. We have been attempting to contact them for more than 3 weeks to request service for our air conditioner. We have been paying for their services for months at $ 37.00 per month. When attempting to contact them, we were placed on hold each time for more than an hour. We finally spoke with someone to request a cancellation and they transferred us to someone that disconnected the call. Do yourselves a favor and save your money in an account so that when you need repairs, you have your own money saved. This company is nothing more than a scam.

Review: I always get quick return times on contractors and it\'s super easy to file a claim request. I have been using them for years and have always been satisfied. No issues to report.

Review: Satified so far. Only called for service twice, but handled well each time.

Review: They let you choose "hose bibb" with the online service request, then when they send someone over they tell you they can't fix it cause it's outside the house, although still charging us the deductible. It's attached to the house!!!

Review: I notified AHS of a air conditioning problem I was experiencing at my home and they immediately responded with a Contractor. On April 16 the a/c contractor, CMI, came to my residence and fixed the problem. CMI, which I have used previously, was early for the appointment. The contractor was very professional, courteous and extremely knowledgeable about my problem and had the a/c working within two hours. My most recent experience was very satisfying.

Review: Bought a 10 yr old home last year that came with a Old Republic basic warranty. Have had 2 incidents requiring me to call them. In both instances they have been terrible to deal with - no sense of customer service, just interested in getting the $60 service fee and finding an excuse to not cover anything. Horrible company. Not sure why they are not being investigated for fraud.

Review: I have been with this company for several years. I had an issue with my furnace sine November of 2012. The companies that they would send out would Band-Aid the issue, however would not fully resolve. This year November 2013 I paid an increased fee of $75 for someone to fix the furnace. It was not holding to the temperature set and often times not blowing hot air. It was very inconsistent, which was the same issue identified in 2012. I have asked for a different contractor because Oxford Heating and Air was not fixing the issue and their response back to me was poor. I asked AHS to send a different contractor, however they wanted to charge me another $75 for the same issue. Now it is February and this has been going on since November (heat sometime working and often times not). I asked to have this issue escalated, however I was told they could put in a complaint, but could not forward my call to a manager that could resolve my issue. This is poor customer service for AHS. I spend $47/month for this service and have only used it a few time, excluding this furnace issue that has not been resolved. I think they could eat a $75 fee and send out a different technician. I am a Manager of Customer Service for a large CPG company and just can't understand why I receive this type of service and can't seem to get anyone to address my issue.