Georgia Home Warranty Companies

Review: Whenever I make a call to AHS for a problem with anything in the home that's under this plan, they assign me to a contractor right away (day or night). AHS is all ways courteous. The phone number is provided so that I may make the arrangements with the contractor that has been assigned for the service. The contractor(s) that are assigned are also courteous, usually bring with them the necessary parts. I have had my refrigerator, and air conditioning serviced and both problems were fixed, and they did not have to come back. I am very glad to have this service.

Review: I have been really pleased with the professionalism and promptness of my most recent dealings with your contractors. Although, in the past, I have one or two I really did not want working on my issues and asked for alternate individuals. Thus far, I have not complaint.

Review: My experience with American Home Shield has been nothing but positive. Each time I've had an issue in my home I called, a technician was assigned, they responded in a timely fashion & the work was done with experience & professionalism.

Review: In my first dealings with them as far as taking care of my issues they were completed in a timely manner. The fact that I paid in advance for the service and have my proof that is was paid in full I still get a past due amount statement. I have made multiple calls and keep being told I have zero balance and yet they still keep sending me statements and I still keep calling regarding this. Very frustrating to say the least! This was for a service back in mid January 2018 and we are in March. This was a home owners warranty that was included in with the sale of the home we purchased. I am doubting I may not renew when it comes time in June.

Review: I have been a customer since March 2018. The first year was covered through the seller of our home and this year\'s coverage has been paid by us. I am thankful for this coverage. The first year our heat went out and the deductible saved us so much money. The service from AHS and the contractor that came out were good. My only frustration was that it took 3 visits to get the repair fixed. Recently, we had a minor issue with the garage door. The contractor was able to assess and resolve in the first visit. This home warranty gives us peace of mind. The only thing that I would like to improve is the "one time payment" option to pay the monthly fee. I prefer not to have auto pay, so I think that they should offer an easy online "one time payment" option. Overall, I am a pleased customer.

Review: Great fast service

Review: DO NOT WASTE YOUR MONEY. They use second rate vendors. One of the HVAC vendors (Air Designs) they sent to our home turned the gas off without telling us. Here is what happened. FIRST - Air Designs came unprepared for the scheduled appointment. They DID NOT have equipment to test gas furnace. I wasted 4 hours of my Saturday waiting for them. SECOND - They did not follow up after coming unprepared. I had to call AHS and they still did not call to schedule appointment. I ended up having to call them to reschedule. Even though they had already received my $100 deductible. THIRD - They left without telling me that they disconnected the gas. I only found out it was disconnected when my son had to take a cold shower the NEXT DAY. They did not have to disconnect the gas. Even if they did, why would you not tell the homeowner that the gas was disconnected and/or when they would be back to fix the issue. FOURTH - We wasted time trying to figure out why we did not have hot water. We thought our hot water heater had failed. My husband finally discovered that the HVAC company had disconnected. FIFTH - Then, I had to call to follow up on the repair. So, they disconnected the gas and had no intentions of rescheduling the appointment to fix the problem nor reconnect the gas until I reached out to AHS. That\'s quality customer service? SIXTH - I asked AHS to send another company out to service my home and they refused. They said they could send out whomever they wanted to send out. That is what is stated in my contract but they couldn\'t site where in the contract this was stated. I talked to two tiered supervisors. Tammy and Ron. SEVENTH - After I refused to have the Air Designs HVAC come to my home AHS informed me my only option was to take a Cash Option. EIGHTH - My Cash Option for an $1100 repair is $250. REALLY? I\'d rather spend the money out of my pocket than to have that HVAC company come to my home again. I have had AHS for more than 10 years. The supervisor Ron preferred to loose my business than send a reputable company out to service my home. BAD NEWS TRAVELS FAST. I have ALWAYS recommended AHS in previous years. NOT ANYMORE. DO NOT USE AHS. They do not put the customer nor their safety first.

Review: The best thing about my experience with AHS is the professional, courteous and friendly interaction with the representatives and the contractor sent to do the work. I was always kept informed of the progress and scope of work. I felt secure and knew that things would be done right the first time and they were. I look at AHS as my partner in keeping my house running safe and secure. Thank you American Home Sheild for all you do.

Review: My AC unit failed. Under warranty? You tell me. New Air handler needed $275.00 Disposal fee $275.00 recovery fee $225 code $225 wet switch $175 emergency fee $125 drain line mod $375 duct work mod So, you think you have a warranty and you get hit with this. I've been without AC for a week now and just got this $ news. I'm not sure what to do.

Review: AHS is a good company. The customer service is great and they back up their work. they do not cover some things that I would like covered. Their prices are not fixed. I started out paying one price and one dedutable and they both went up.

Review: My air conditioner was in need of repair. I was hesitatant because I read bad reviews about warranty companies. I was in the process of canceling my warranty service. But to my surprise, the person came out, fixed the issue in a timely manner. Thanks AHS

Review: Customer service was amazing. The person was very friendly, helpful, and knowledgeable of my policy. The contractor for one issue called within 30 minutes to set up an appointment. The contractors were on time, very clean, and willing to answer all questions that I had. It was somewhat harder with the second issue. The company called the day of service to cancel. We rescheduled. On the rescheduled day, the company called to cancel the service again. I told them that I could not continually take off of work to wait for them. After twenty minutes of back and forth, they finally found someone to come and do the job. Two different workmen had to come out for the two different issues that day. Both men that finally showed up were very kind and knowledgeable and answered all questions. Overall, I am very satisfied with the service that has been received to date.

Review: The first time we had to call it was above what we expected. The company that came out did a great job and fixed the issues for us. Very easy transactions

Review: First, I was given a 4-hour window for the service repair, which seems a bit unfair to the customer to have them wait around for 4 hours. Then I wasn\'t given any heads up when the person was on the way. A call telling me somebody was on the way would have been a nice courtesy. Nothing was fixed sufficiently other than getting a substance out of my garbage disposal. 3 other things were not repaired sufficiently or repaired at all. A reputable plumber would have been able to fix the fixable issues. Because a screw holding the hot water handle/stem in place was stripped, the plumber told the warranty company that it was from abnormal wear and tear and that they couldn\'t replace a leaking sprayer hose because of the stripped screw in the hot water cartridge. What a copout... I have the user manual for the faucet and the sprayer hose doesn\'t require removing the entire faucet or even the hot water handle. The repair person also said the stem had a broken part, but how could he tell there was a broken part if he wouldn\'t even remove the screw that was holding it in place?? So instead of just getting me a new sprayer hose, he tells the warranty company that the entire faucet needs replacing but that they are not required to replace anything because of the stripped screw holding the hot water handle in place which he called "abnormal wear and tear". The other issue was the kitchen hot water not getting sufficiently hot enough. The hot water got hot enough at other faucets in the house, and his idea of a repair was to simply turn up the heat on the water heater, and doing that just made the other faucets hotter than needed. This repair person was useless and cost me $75 but basically nothing was repaired. I really don\'t understand why a stripped screw holding the hot water handle in place makes the company feel they aren\'t under obligation to fix a leaking sprayer hose. VERY UNSATISFIED WITH THE OUTCOME. And now I have to spend more money and call a REPUTABLE plumber to actually do the repairs. To deny service for an unrelated part is shady, and I feel that getting a second opinion from another one of their chosen plumbing companies will yield the same result and just cost me more money in the end - I do not trust this warranty company, nor the repair companies associated with them, and I will recommend to anyone to avoid purchasing a home warranty plan with them.

Review: Our refrigerator\'s ice maker was no longer making ice. The service rep. who came out diagnosed the problem, ordered the part and came back to install it as soon as the part came in. It was a very good experience from talking with AHS to getting the repairman to finish the job.

Review: Always great customer service!!

Review: Unfortunately, I wait a little too long to replace my 11 year old water heater. It was working fine and I was aware the life expectancy was 10 to 15 years. I figured I would replace it at the 12 1/2 year mark. That was a great thought until I received a call from my wife that the rug in our finished basement was wet and she could hear water dripping but didn't know where it was coming from. I told her to check the water heater. It had indeed ruptured. Fortunately, I was covered by AHS. When I got home I shut off the water to the heater and drained the remaining water. I then contacted AHS. I was happy to see guidance on the AHS website concerning a ruptured water heater tank. I was happy seeing I had taken the right steps. This was a Sunday. I submitted my request online. I didn't receive a call to schedule service until late Monday morning. The call center said it would be about 1 week before a technician was in my area. I really couldn't be without hot water for 1 week or longer so I called AHS. The customer service rep for AHS also understood 1 week was too long. She requested expedited service. A different plumbing company scheduled a visit for the next day. The plumber who came to my house was very polite and quickly evaluated the situation. He was very familiar with AHS. From his perspective he has found AHS plans more favorable to their customers than other home warranty programs. The plumber provided basic information on the process and finished by telling me AHS would call me with more specific information. AHS did followup with me about 2 hours after the plumber left. I was happy to hear I had an option to have the AHS plumber replace my water heater or AHS could give me the money (buyout) that it would have cost them to replace my water heater. Since it would take a few days to get all the parts to install a replacement I took AHS'so offer for the buyout. I called a local plumber, one who had everything needed on hand. He also had an upgrade (tankless water heater) on hand and could install that the next day. Everything worked smoothly and perfectly. Within 3 days of the water heater tank rupturing, I had my water heater replaced with a tankless system. An AHS rep called me afterword to make sure I was satisfied. She also reviewed the process for submitting what AHS needed to process my buyout payment. Having AHS is, without a doub,t one of the best decisions I have made in regards to my home maintenance

Review: So far I have been extremely satisfied with all the repairs carried out, timeliness of visits and quality of contractors. Very happy I took a contract with American home Shield.

Review: I have had contracts with American Home Shield (AHS) for several years now. My most recent problem was with a backup of my plumbing. I had a clog or two that backed up both of my toilets. I notified AHS that evening and they were quick to assign my situation to a plumbing repair company. That company was High Priority Plumbing and Services (HPPS). HPPS contacted me the next morning and we were able to schedule an appointment to my satisfaction. The repair person that arrived was very professional and courteous. He also kept me informed on what he was doing and involved me in the decision making process since it was not a straight forward breaking up one clog. He advised me of the various processes he could do and explained them in a very clear manner. He went about his work and had my toilets and all my drains flowing smoothly in no time at all. I was very impressed with his work and highly recommend him to anyone else that has a plumbing problem. I wish I could have him for any and all plumbing problems in the future. His name is Jason Rhodes and he is a very competent plumber.

Review: We've owned this house for nearly one year. Call was for an A/C failure in South GA in July. Initial call was quick and attentive made Saturday mid afternoon. Asked if there were reasons for a priority call (elderly, health condition of resident). I said yes wife over 65. Call from A/C company was returned within one hour stating they would be here next AM. Tech arrived @10 AM and found module on fan was bad and had to order part. All is fine with high ratings until.... Tech initially said part should be in by Tues. Received call on Monday from A/C co. (A Action Air), part would not be in until Thursday... ordered from NC. Received call @9 AM Thursday that part had arrived but they couldn't install until Friday. (Keep in mind the weather was in the low 90's during the day and humid on the coast all of this time. House Temps got up to 84 by bedtime and only got down to 80 using two box fans to bring in air at night.) Wife requested they come at the end of day on Thursday with neg. results. Called Old Republic to attempt to expedite with neg. results. We have been without A/C for nearly 5 days in 90+ heat! I talked to different tech with another company that said he could get that part from a supplier in GA overnight but it would cost only about $30 more!!!!!!!!!!!!! ARE YOU KIDDING ME????? I've waited 5 days for $30 and you can't reschedule your people???? Old Republic should be able to prioritize with their contractors. Why did they ask me if there were prioritization issues in the beginning? Granted, more than half of this problem is with the A Action Air but, that is the company chosen by Old Republic, most likely for their pricing at the expense of the customer. I called our realtor to complain of our issues with Old Republic for her info when she recommends a warranty company for her listings. Customer Service - What started as a 4-5 star has dropped to a 2. I'm giving credit for initial response on a weekend. Timeliness - What started as 4-5 star has dropped to a 2. Again, I'm giving credit for the initial response. Repair/Repl/ Service - Problem was quickly and correctly identified. Acquiring parts was unnecessarily lacking in timeliness. Started as a 5 went to a 3 and I'm taking another point off for lack of interest in prioritizing even after they received the part. Overall - averages out to an even two stars. Will shop around for new company. Not convinced service will be any better but, I won't be giving my money to this company again which will give at least a bit of satisfaction.