Top Rated Home Warranty Companies in Marietta, georgia

Review: I used the online option to report a broken garbage disposal. I was contacted shortly after and some one was scheduled to come out the next day. He arrived on time and fixed the problem. Very satisfied with the overall experience.

Review: Refrigerator out for five days and still no repair

Review: I am not used to writing reviews online but I just want to share my experience with SELECT 2 days ago. I called them because of my AC not cooling our house. I have 2 kids and they are irritated with the warm atmosphere inside the house so I decided to submit a claim. The person I spoke with on the phone is very kind. She assured me that she will coordinate with the local repair team as soon as we hung up the phone to make sure someone will check the AC the next morning. Come morning, James, the repairman came and checked the problem with the AC. He is very keen with the details I gave him and he was able to accomplish the work quickly. Thank you for making my life easier Select!

Review: I am not used to writing reviews online but I just want to share my experience with SELECT 2 days ago. I called them because of my AC not cooling our house. I have 2 kids and they are irritated with the warm atmosphere inside the house so I decided to submit a claim. The person I spoke with on the phone is very kind. She assured me that she will coordinate with the local repair team as soon as we hung up the phone to make sure someone will check the AC the next morning. Come morning, James, the repairman came and checked the problem with the AC. He is very keen with the details I gave him and he was able to accomplish the work quickly. Thank you for making my life easier Select!

Review: I had 3 repairs on my new house. Only one service man didn’t show up. After the 3rd attempt I called and asked for another repair company. Within 24hrs was contacted and the work was done the next day. The other repairs included replacing major components of an air conditioning unit which they did in a timely fashion, and replaced a part on the refrigerator water/ice dispenser that broke. Again a fast time repair. Very happy and signed a 2nd year contract. Only unhappy that the 2nd year price almost doubled what the 1st year cost!

Review: We\'ve been with AHS for almost 10 years. Majority of the time, our service is within 36 hours usually contacted by the repair company within 12-24 hours. Have had only one issue where it was hard to get customer service on the line for several days so we gave up. Otherwise everything else has been fine. As with most other companies our yearly fees are increasing but for now we will stay with them.

Review: We had a faulty clothes washer less than 2 years ago, and Home Protect* sent a tech out, fixed it a few times before replacing it for us (*this was before Total Protect took ownership). The brand new clothes washing machine they gave us broke down 18 months later (in May 2018), so we filed another claim. Total Protect sent out a tech a few days later, that said parts were available to fix, but it would only be temporary because the clothes washer was a "lemon" made overseas vs. the same washer now manufactured in the US. The tech called Total Protect while at our house to confirm how to proceed with the claim, and TP issued an authorization code to the tech, who then transferred to a TP manager to order the part (this was a 45 min call, apparently tech had gotten the runaround himself before). Long story short, 2 weeks later my wife called them back...parts were never ordered and meanwhile, we had already paid over $50 to a local laundromat, in addition to the co-pay for tech to come out. Between my wife and I, we spent over 10 hours on the phone with Total Protect over the next few weeks...so to recap, broken clothes washer for a month, 10 hours lost on the phone, no progress and all they can do is "send out another tech" to tell us we have a lemon. Not to mention our 3 kids getting shuttled around to laundromats while we waited for a part to arrive that was never ordered. I\'m embarrassed for this organization and their employees, who can only apologize that their script does not allow them the ability to take any meaningful action. Even the supervisors and managers were useless. We were loyal customers for nearly 6 years (since we bought our home) and had to cancel due to these problems. Writing here so folks can read this and move on to another home warranty company that will hopefully provide real customer service. This situation caused us to lose all trust in home warranty companies.

Review: I\'ve made one service request in the 8 months since I bought this warranty and I was made to feel as though it was my fault that the request was not going as anticipated. To date, 2-10 has paid out $0 for service on my warranty and yet they weren\'t willing to help me with a simple escalation for an AC repair in the middle of summer.

Review: Our AC went out, I filed a claim Sunday online, a guy showed up 7:30pm Monday night and flipped the breaker off. I texted/called Tuesday with no response. I called 2-10 on Wednesday for assistance. I called contractor Wednesday night who then asked me to go to the attic and give him the serial number of my unit. 30 minutes later purchasing from 2-10 called with quote of $623 to replace the evaporator coil. I provided my consent. Texted the contractor and said approved. I contacted him Thursday to see when he would be out-he said that night. Never showed up and didn\'t answer followup texts. Friday he texted me and said he\'d be by shortly. Never showed up. I called 2-10 at 5:00pm Friday and filed a second complaint about this contractor. I was told this was being escalated as they also called the contractor and received no answer. Customer relations was closed for the weekend, but that he would have until Monday to complete the work. It\'s now Monday at 5:47pm and I still have no AC. I texted contractor at 7:30 am to remind him to come by. He showed up at 11:15am said he had the wrong part and left. NO ONE has phoned me or contacted me. I\'ve been on the phone for 47 minutes thus far with 2-10 trying to get my call routed to a manager or someone who can help. They simply transferred me to purchasing to provide approval. I asked why no one from had contacted me to provided consent. That after this horrible service you would think 2-10 would have flagged my acct and immediately contacted me, ordered the right part (BTW-with a serial number and unit how do you order the wrong size evaporator coil?) and had the contractor return that day to complete a project that started over a week ago! This is the worst follow up/contractor/company experience I\'ve experienced in a very long time. Also found it interesting when speaking with the representative now that she can\'t find any record of my 2 prior complaints that were supposedly sent up to Customer Relations. So not only is the contractor not doing his job/purchasing can\'t order the correct part and reps aren\'t tracking and following through when clients report issues! What a freaking disaster! Will never use 2-10 Warranty again!!!

Review: John the contactor Select sent the other day deserves a raise. He came to my house on the agreed schedule. He was extra careful when he had to step on my kitchen table to reach the spot where the leak is coming from. He explained the problem and what causes these roof leaking issues. He was very knowledgeable and friendly. After the work is done, he even cleaned the dirty part of the work area without me asking. Great Job John!

Review: I am not a person who writes these reviews or typically has disputes with companies, preferring to let them get away with something just to avoid the conflict. These people are my first exception ever. It would not be a surprise to discover that many of the positive reviews here are fake postings from the company. Just look through the comments here and elsewhere, you are either a 5 or a 1. Doesn\'t add up. For every one happy customer with a simple repair there are 5 unhappy customers who got charged service fees and never received resolution. When the repair was in dispute and not completed they would not waive their service fees. If you pay monthly and try to cancel they will charge you arbitrary extra admin fees. Their techs take days to weeks to show up and are often incompetent. We had problems with our refrigerator, shower faucet, air conditioner and not one was repaired and each time I was charged a service fee before the problem was even resolved. Their tech reported fraudulent damage and tried to repair extra parts that were not damaged. Their customer service hung up on us when we tried to dispute. Do not renew with this company! Use another warranty service if you need one. They have fleeced us for thousands of dollars.

Review: A/C tech works with me on scheduling and showed up when he said he would. When he left may A/C was blowing cold again.

Review: I am not used to writing reviews online but I just want to share my experience with SELECT 2 days ago. I called them because of my AC not cooling our house. I have 2 kids and they are irritated with the warm atmosphere inside the house so I decided to submit a claim. The person I spoke with on the phone is very kind. She assured me that she will coordinate with the local repair team as soon as we hung up the phone to make sure someone will check the AC the next morning. Come morning, James, the repairman came and checked the problem with the AC. He is very keen with the details I gave him and he was able to accomplish the work quickly. Thank you for making my life easier Select!

Review: We have had them since 1994 when we purchased our home. And we have had nothing but great service. Repairs and replacements over the years.

Review: Service Tech was professional and customer driven. Willing to explain the problem to be fixed. We have had the same Tech in the pass. He comes to the door with covers in his hand to cover his shoes with out being ask to do so.

Review: My review from BBB. I would first like to say that I am shocked with 322 negative reviews that you still have an "A" rating. It is making me question the BBB ratings or it is possible I don\'t understand them. Anyway, I started the process of servicing our A/C unit on 2/23. At that time a contractor was added to my account who proved difficult to get in touch with. He finally came out 2 weeks later and said we needed a new unit, but he told 2-10 we only needed a new compressor. It was ordered and FOUR weeks later he came out to install. We were told he installed it, but he actually just added a booster. My question to 2-10 is why didn\'t he try the booster when he came out the first time. That would have saved us several weeks. Anyway, fast forward a few days and our A/C stopped working again. The contractor came back out, but this time he said it was the coil. He ordered a new coil, we waited 2 weeks, he came out to install and realized he ordered the wrong size. He said he would take it back and just exchange it. A week goes by and he finally goes to do that. He then realized the part is hard to get and it would take 2-10 at least 5 more days to find the part. Well we live in Atlanta where it is 85 degrees and I have a 2 year old sleeping in a space with no air. Waiting more time was not something we could do. We opted to pay to replace on our own where we found out the contractor had messed up our duct work around the furnace. That was $300 out of our pocket we should not have paid. Save yourself time and money and just do not use 2-10. I cannot say for sure that they are the issue. The issue could be the contractor. Either way 2-10 hires the contractor so it is still their issue to fix. 2-10 has also been less than helpful in fixing this issue. They don\'t seem to care about negative reviews and just go back to their disclosures. They are not customer friendly and just result in added frustration.

Review: Communication with warranty company is horrible! I think they only have one person who answers the phone. The website is too incompetent to let you communicate with someone......you can only file a claim online. You have to call and stay on hold for hours! Very frustrating!

Review: I received this home owners warranty from the seller when I purchased a home in Nov 2017. I had to call the first weekend I moved in due to the furnace not working. I was unable to reach anyone on the phone and couldn\'t log into the website as my account was not yet set up, as I had just bought the house. I ended paying another company to come out and fix the furnace at my own cost. The next time I called was Dec 2017 due to the water coming out from under the toilet. The first person that came out said he couldn\'t fix it, was due to roots in the line and his truck equipment couldn\'t go that far out. I had to call the city to come blow out the lines. I then called the warranty company back to send the plumber again as I still needed the toilet fixed now that the lines were unstopped. They sent another company out to fix the issue, but there was a lot of communication issues to work through before the issue was fixed. Then, I had to call again in Jan 2018 when I had water running out from the wall onto my bathroom floor and carpet closet flooring behind bathroom. It was after hours and I couldn\'t get an emergency person to come out, so had to pay another company to come out and fix the leak as the warranty company service companies don\'t work on an emergency basis. Then, in March 2018, I had another leak in the master bathroom with water flooding the floor after hours and made another claim. Again, their were issues. Someone was supposed to be out between 2-4, no one showed up. Trying to get someone at the warranty service in the evening was a nightmare and included one rep hanging up on me. The newest leak was two days ago, I have yet to have a plumber address the issue, water is still flowing onto my floor. Do not choose this company if you expect fast service from reputable companies near your home.

Review: Helps to select service provider when I don\'t have one. Fixed price for service visit helps keep cost controllable. I have used their services almost every year for 20+ years.

Review: Contracted companies are outstanding. However AHS\'s customer service & phone system, ability to speak with management is atrocious. I\'ve been awaiting a call back since October, 2017 regarding misapplication of a payment and a rude attendant. I even withheld a payment anticipating a call. Never received one.