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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
hey are the leading home warranty provider in the industry. They have skilled and licensed technicians who top-notch services. A standout feature of their services is they do not require a home inspection.
Harolyn Smith, Marietta
On Nov 05, 2020
American Home Shield (AHS)
i have been with american home shield for about 3 years and have needed them very little . my complaint is several times they have sent out incompetent people that either say there is nothin wrong ,or say it is fixed and it is not ! actually i found and repaired the problem with my toilet when the repair man could not ! however ahs refused to credit my fee ! another time when i had a problem with my garbage disposal the service tec said i must have put something down the disposal tha gloged it ! i haired a local plumber and within 5 miniutes he saw the drain elbo was at too sharp an angle, and repaired it in about 30 min. this last time when i was having air condition problems the first tec stalled me around for about 3 days before telling me to get someone else or call him back later in week. the second company,you people sent were great! very knowledgable ,efficient and made the repair in a timely manner,the tec name was ****,the name of the co skipps my mind right now but your records should reflect the name. whom ever and what ever way you decide on a repair company needs reviewing ! my contract with ahs expires in about 2 months and i intend to do some research through consumers digest ,and several neighbors that now have ahs . respectfully jeffrey smith jeff.smith2723@ gmail.com.
Lilla Maxwell, Marietta
On Sep 29, 2020
American Home Shield (AHS)
I have, once again, had someone from American Home Shield come to my house and fix a problem I had. This time it was a Washing Machine, and it was past repair. I have now received and had the new washer installed. I tried it right away and it is so spectacular. American Home Shield and their staff are truly spectacular. I have saved more money than I could have ever imagined with them as well as never had a hastle when I needed them to come look at anything. Being 73, this is quite important to me.
Kathy Bowers, Marietta
On Jan 17, 2020
American Home Shield (AHS)
My refrigerator leaked and my microwave stopped working. I called them 2 days before Christmas and they called me back Christmas Eve with with a date. They came out as scheduled and fixed what they could and replaced the other one. I love this company!
Kathy Carothers , Marietta
On Jan 10, 2020
American Home Shield (AHS)
I\'ve been a customer of American Home Shield for the last 18 years and they\'ve always been phenomenal. I just had a service visit on the 9th of this month and within 24 hours had to call them back they were there first thing this morning the 10th.
Mary Lou Heidt, Marietta
On Dec 31, 2019
American Home Shield (AHS)
Very professional. Repaired leak.
Jeff Farthing, Marietta
On Nov 23, 2019
American Home Shield (AHS)
This was just a furnace tuneup. No issues and didn\'t take a lot of time.
James Eagen, Marietta
On Jul 02, 2019
American Home Shield (AHS)
I just purchased a home that has an air conditioner unit installed in the wall that cools a wine cellar in the basement. The wine cellar is a large walk-in room, approximately 10\'x 15\'. A "wall air conditioner" or "Wall Unit AC" is specifically covered under my home warranty contract. The unit is not working so I filed a claim with American Home Shield. They sent an HVAC contractor out and the technician had no idea how to diagnose or fix my Wall AC Unit. I spoke with the tech on the phone and he said he considered it an appliance, not an AC unit. Even if they considered it a wine refrigerator, which it is not, my contract specifically includes "all components and parts of a refrigerator, including wine and wet bar refrigerators." He just didn't know how to fix it so he mischaracterized it. I called American Home Shield two different times and neither person was helpful and they kept telling me my unit was not covered under the warranty and that if I wanted a second opinion, I would have to pay another service fee for them to come out. They are worthless. I feel that this $750 warranty is just a scam and a waste of money. I even just tried to call them a third time to work this out and they put me on hold for 20 minutes. I give up.
Daniel Higgins, Marietta
On May 14, 2019
American Home Shield (AHS)
The worst company I have ever encountered..... I have been with AHS for almost 30 years... My A/c went out.... I have gotten the "runaround" along with a bunch of false information.I spoke with Sam, Ray and Jeremy at AHS - and nobody seems to know what the other one said or did... save your money and go to some other company
Terri Taylor, Marietta
On Nov 20, 2018
American Home Shield (AHS)
I used the online option to report a broken garbage disposal. I was contacted shortly after and some one was scheduled to come out the next day. He arrived on time and fixed the problem. Very satisfied with the overall experience.
Trina Lomax, Marietta
On Aug 07, 2018
American Home Shield (AHS)
We\'ve been with AHS for almost 10 years. Majority of the time, our service is within 36 hours usually contacted by the repair company within 12-24 hours. Have had only one issue where it was hard to get customer service on the line for several days so we gave up. Otherwise everything else has been fine. As with most other companies our yearly fees are increasing but for now we will stay with them.
Carl stone, Marietta
On May 17, 2018
American Home Shield (AHS)
We have had them since 1994 when we purchased our home. And we have had nothing but great service. Repairs and replacements over the years.
Howard, Marietta
On May 14, 2018
American Home Shield (AHS)
Service Tech was professional and customer driven. Willing to explain the problem to be fixed. We have had the same Tech in the pass. He comes to the door with covers in his hand to cover his shoes with out being ask to do so.
freedom mitchell, Marietta
On Apr 14, 2018
American Home Shield (AHS)
wait times to speak with a live representative are too long. customer service reps are not helpful at all, unless you speak with a supervisor. i continue to receive a bill for a deductible a supervisor waived. contractors are hit or miss.
LSCorley, Marietta
On Mar 11, 2018
American Home Shield (AHS)
Helps to select service provider when I don\'t have one. Fixed price for service visit helps keep cost controllable. I have used their services almost every year for 20+ years.
Ryan Jinks, Marietta
On Nov 15, 2017
American Home Shield (AHS)
I have not been with AHS very long, but I am not impressed so far. They have speedy response time, but the contractors (so far) have been adequate. My primary complaint with AHS is their complete lack of customer care. Yes, the process of going onto their website & submitting a ticket--no problem. But, if you have issues afterwards & desire to speak to an actual human being--that will be the tricky part. Regardless of what time you call them, your average wait time will be 1 hour before someone starts actually talking to you. I recently tried late at night so that I could be on hold as long as necessary. --58 minutes. AHS needs to focus on their aftercare & communicate better with their customers.
Ebony Caldwell, Marietta
On Sep 14, 2017
American Home Shield (AHS)
BUYER BEWARE. I don\'t usually give poor ratings but this company is absolutely a disgrace. I\'ve been requesting service for over 4 weeks now and no technician has been dispatched. I contact customer service and have to wait for OVER 1 HOUR, with no answer. Today, I spoke with a representative and was put on hold for 30 minutes, only to be disconnected with a busy signal. No call back. I have used AHS for over 10 years and I've never experienced this kind of customer no-service. Very disappointing.
Ebony Caldwell, Marietta
On Sep 14, 2017
American Home Shield (AHS)
BUYER BEWARE. I don\'t usually give poor ratings but this company is absolutely a disgrace. I\'ve been requesting service for over 4 weeks now and no technician has been dispatched. I contact customer service and have to wait for OVER 1 HOUR, with no answer. Today, I spoke with a representative and was put on hold for 30 minutes, only to be disconnected with a busy signal. No call back. I have used AHS for over 10 years and I've never experienced this kind of customer no-service. Very disappointing.
Sami amirouche, Marietta
On Aug 21, 2017
American Home Shield (AHS)
To rapair something simple i was sent an hvac who did not anything and was dusmissed.by you guys when i reported that Called on my own another hvac who fixed the issue in exactly 16 mn This is not the first time you are sending thise kind of guys.
Frank Miele, Marietta
On Jul 23, 2017
American Home Shield (AHS)
Providers often do not show up when promised, and when they finally arrive (sometimes a day or two later), they seem more interested in making American Home Shield (AHS) happy than the customer. They don\'t always know what they\'re doing, and they seem to go out of their way to find reasons for AHS to deny service. I\'m starting to think that it\'s not worth the the money I shell out every month.
BR, Marietta
On Jul 20, 2017
American Home Shield (AHS)
Plumber is scheduled to come back after replacing valves becuase of reduced water pressure. Other than that, American Home Shield is great to work with.