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The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
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They are one of the leading home warranty companies in the industry. They are known for covering appliances and systems with unknown pre-existing conditions and Protection against rust and corrosion.
Founded in 1980, 2-10 Home Buyers Warranty has protected more than 5.8 million homes across the United States. Their policy comes into effect 30 days following the purchase of a warranty plan.
Globe Home Protection covers major systems and appliances in your home. Headquartered in Albuquerque, New Mexico,the company offers services for homeowners and realtors. With the option of 24/7 customer support, you are assured that your requests are serviced punctually.
Check out the best home warranty companies in georgia
James Eagen, Marietta
On Jul 02, 2019
American Home Shield (AHS)
I just purchased a home that has an air conditioner unit installed in the wall that cools a wine cellar in the basement. The wine cellar is a large walk-in room, approximately 10\'x 15\'. A "wall air conditioner" or "Wall Unit AC" is specifically covered under my home warranty contract. The unit is not working so I filed a claim with American Home Shield. They sent an HVAC contractor out and the technician had no idea how to diagnose or fix my Wall AC Unit. I spoke with the tech on the phone and he said he considered it an appliance, not an AC unit. Even if they considered it a wine refrigerator, which it is not, my contract specifically includes "all components and parts of a refrigerator, including wine and wet bar refrigerators." He just didn't know how to fix it so he mischaracterized it. I called American Home Shield two different times and neither person was helpful and they kept telling me my unit was not covered under the warranty and that if I wanted a second opinion, I would have to pay another service fee for them to come out. They are worthless. I feel that this $750 warranty is just a scam and a waste of money. I even just tried to call them a third time to work this out and they put me on hold for 20 minutes. I give up.
Daniel Higgins, Marietta
On May 14, 2019
American Home Shield (AHS)
The worst company I have ever encountered..... I have been with AHS for almost 30 years... My A/c went out.... I have gotten the "runaround" along with a bunch of false information.I spoke with Sam, Ray and Jeremy at AHS - and nobody seems to know what the other one said or did... save your money and go to some other company
Terri Taylor, Marietta
On Nov 20, 2018
American Home Shield (AHS)
I used the online option to report a broken garbage disposal. I was contacted shortly after and some one was scheduled to come out the next day. He arrived on time and fixed the problem. Very satisfied with the overall experience.
Trina Lomax, Marietta
On Aug 07, 2018
American Home Shield (AHS)
We\'ve been with AHS for almost 10 years. Majority of the time, our service is within 36 hours usually contacted by the repair company within 12-24 hours. Have had only one issue where it was hard to get customer service on the line for several days so we gave up. Otherwise everything else has been fine. As with most other companies our yearly fees are increasing but for now we will stay with them.
Carl stone, Marietta
On May 17, 2018
American Home Shield (AHS)
We have had them since 1994 when we purchased our home. And we have had nothing but great service. Repairs and replacements over the years.
Howard, Marietta
On May 14, 2018
American Home Shield (AHS)
Service Tech was professional and customer driven. Willing to explain the problem to be fixed. We have had the same Tech in the pass. He comes to the door with covers in his hand to cover his shoes with out being ask to do so.
freedom mitchell, Marietta
On Apr 14, 2018
American Home Shield (AHS)
wait times to speak with a live representative are too long. customer service reps are not helpful at all, unless you speak with a supervisor. i continue to receive a bill for a deductible a supervisor waived. contractors are hit or miss.
LSCorley, Marietta
On Mar 11, 2018
American Home Shield (AHS)
Helps to select service provider when I don\'t have one. Fixed price for service visit helps keep cost controllable. I have used their services almost every year for 20+ years.
Ryan Jinks, Marietta
On Nov 15, 2017
American Home Shield (AHS)
I have not been with AHS very long, but I am not impressed so far. They have speedy response time, but the contractors (so far) have been adequate. My primary complaint with AHS is their complete lack of customer care. Yes, the process of going onto their website & submitting a ticket--no problem. But, if you have issues afterwards & desire to speak to an actual human being--that will be the tricky part. Regardless of what time you call them, your average wait time will be 1 hour before someone starts actually talking to you. I recently tried late at night so that I could be on hold as long as necessary. --58 minutes. AHS needs to focus on their aftercare & communicate better with their customers.
Ebony Caldwell, Marietta
On Sep 14, 2017
American Home Shield (AHS)
BUYER BEWARE. I don\'t usually give poor ratings but this company is absolutely a disgrace. I\'ve been requesting service for over 4 weeks now and no technician has been dispatched. I contact customer service and have to wait for OVER 1 HOUR, with no answer. Today, I spoke with a representative and was put on hold for 30 minutes, only to be disconnected with a busy signal. No call back. I have used AHS for over 10 years and I've never experienced this kind of customer no-service. Very disappointing.
Ebony Caldwell, Marietta
On Sep 14, 2017
American Home Shield (AHS)
BUYER BEWARE. I don\'t usually give poor ratings but this company is absolutely a disgrace. I\'ve been requesting service for over 4 weeks now and no technician has been dispatched. I contact customer service and have to wait for OVER 1 HOUR, with no answer. Today, I spoke with a representative and was put on hold for 30 minutes, only to be disconnected with a busy signal. No call back. I have used AHS for over 10 years and I've never experienced this kind of customer no-service. Very disappointing.
Sami amirouche, Marietta
On Aug 21, 2017
American Home Shield (AHS)
To rapair something simple i was sent an hvac who did not anything and was dusmissed.by you guys when i reported that Called on my own another hvac who fixed the issue in exactly 16 mn This is not the first time you are sending thise kind of guys.
Frank Miele, Marietta
On Jul 23, 2017
American Home Shield (AHS)
Providers often do not show up when promised, and when they finally arrive (sometimes a day or two later), they seem more interested in making American Home Shield (AHS) happy than the customer. They don\'t always know what they\'re doing, and they seem to go out of their way to find reasons for AHS to deny service. I\'m starting to think that it\'s not worth the the money I shell out every month.
BR, Marietta
On Jul 20, 2017
American Home Shield (AHS)
Plumber is scheduled to come back after replacing valves becuase of reduced water pressure. Other than that, American Home Shield is great to work with.
LaPaul Shelton, Marietta
On Jul 18, 2017
American Home Shield (AHS)
I would like someone to assist us with knowing how we need to maintain our products to avoid claim being not approved. We pay for the service in the event of an emergency and then are told that are product is not covered because we did not maintain it.
Luis Caltzontzint, Marietta
On Aug 10, 2016
American Home Shield (AHS)
I have seen American Home Shield send out some pretty experienced workers. One job had to do with my Son's a.c. and I was very impressed at the contractor that came out to do the job. It took him a couple of days to get the job done right. He could have left the a.c. working, but he was very proud of doing his job right. That's when I decided to join American Home Shield. My personal experience had to do with an ice maker. The contractor knew his job well. He ordered the parts and came out and did his repair. Both contractors left their phone numbers and were available if needed. I like that.
Amar Singh, Marietta
On May 31, 2016
American Home Shield (AHS)
My water heater broke down recently and Service technician from ARS showed up after two days. Technician just light up my water heater and charge me $75 without doing any analysis of the problem. After 3 hours, I observed that my water heater turned off. I called for support again for the same issue and technician showed up after 2 days and let me know that water heater need to replaced. He wrote an estimate for $1700+ and AHS will just pay $250 and I will need to pay $1500+. I do not understand the clause that AHS has on my contract to replace my water heater in case AHS is unable to repair. AHS and their service technician work hand in glove to make customer pay for replacement which is against the contract. I will pursue all possible options to make sure that I am properly compensated.
Meghan Rivers, Marietta
On Mar 18, 2016
American Home Shield (AHS)
American Home Shield has been quick and easy to use for the 7 years I have had their services. Typically the wait times between reporting an issue and the service provided in minimal and I have not had any negative experiences.
Jeanette Lytle, Marietta
On Feb 19, 2016
American Home Shield (AHS)
I received a quick response to my request and the contractor contacted me within the timeframe given to me. The appointment was scheduled quickly . When the technician arrived he identified the issue quickly and the problem was solved rapidly. He explained to me the nature of the problem so I was aware of what was wrong.
Ed Donahue, Marietta
On Sep 25, 2015
American Home Shield (AHS)
My most recent experience was with Performance Plumbing for a drain bad drain backup. They called within a couple of hours to set up and appointment and determine with me the urgency of the issue. Dave arrived on time, knew exactly what the problem was and within an hour had the drains running freely again. He cleaned up any mess he might have caused. and left my home spotless.