Top Rated Home Warranty Companies in Roswell, georgia

Review: I placed a service claim online. Within hours I received a confirmation report with the date and time a repair company would be available to repair my dryer. I was able to call the repair company and changed the date and time that was more convenient to my work schedule

Review: I am a brand new Select customer looking forward to a worry free experience for my rental home. My conversation with Nathan was informative and comprehensive with regard to what the policy covers, which technicians I can use, and how service is obtained. Nathan looked for all of the discounts I could qualify for. I look forward to working with the company for years to come.

Review: If I could give ZERO stars, I would! Actually, well below MINUS ZERO stars! This has been the worst customer service I have ever dealt with! I am a realtor, and I have previously referred Choice Home Warranty to many buyers and sellers and I and my kids have used them - BUT NO LONGER! I have used this company for a few years, but never needed them. Then last year, my microwave door spring and light broke and I called them for the first time. They told me the door and light are not included in the warranty. Does that make any sense?! How are they not included? They are a major part of the appliance! Both are still broken. Then last week my dishwasher broke and I called them. They had a technician come out to inspect it, and then again I was told that it was not covered! I disagreed with the technician’s evaluation, as I am familiar with the appliances and believed that they purposefully diagnosed it that way, so that they could avoid servicing it. When I called again to request another technician to re-evaluate the situation, I left a message for a manager Ashley Martin and after 5 messages and 4 days, finally she responded to me and told me that it’s not covered. While I was talking to her, she was so rude to me and kept telling me, “Do not repeat yourself” when I was trying to explain what the issue with the machine was and how displeased I was with the technician’s job and their evaluation. She didn’t even care or treat me like a valued customer. When I said I would cancel my membership, she simply said, “Ok, do you want to cancel now?” I can’t believe that when I needed their service, they treated me like this. So I have cancelled my membership and my children are doing the same. I am telling everyone I know, my buyers and sellers, and they will certainly not be renewing with Choice Home Warranty – if they don’t go ahead and cancel now, which I will highly recommend them to do. Save yourself the headache!!! They are a HORRIBLE CHOICE for home warranty!

Review: My first service call was very pleasant and I was set up with an appointment right away. Lyles Heating and Air was very prompt and explained the problem in detail. I was pleased with everything.

Review: I have had another prominent home warranty company for the past few years. Within 1 minute of looking at the Choice Home warranty site I had a someone calling me back with an amazing quote. Chris was outstanding in making sure that everything I wanted covered was, and at a fantastic price. Now I have a piece of mind that I do not have to worry as I had with the other company. Choice Home warranty is noted as being the best, and now I know why. Excellent coverage and outstanding customer service.

Review: I give a one star because its not possible to give a zero rating!! If you sign with this company expect hour long waits for someone to answer the phone. Expect multiple call outs for the same job. It took 9 visits to fix one air conditioner & 6 visits to fix the other... I\'m not convinced they are fixed yet and the contract is over. I was sent numerous emails & mailings to renew my contract, which I didnt see the value of. BUT when the 2nd air-conditioner broke days before the end of my contract, I was concerned that it wouldn\'t be properly fixed and it timed with a mailing offer of 100 dollars off the price. I called the number and spoke with 3 different people. All said the same thing "you were sent that offer by mistake" I was told I had "too many call outs" which I reminded them all the call outs were because they didn\'t fix the problem! I have a 9 yr old custom built home. I asked to speak with a manager, I wrote to the company - NO RESPONSE. Sign with someone else. This company gets a 0 rating from me

Review: tHE SERVICE REQUEST PROCESS IS FAST AND EASY. THE RESPONSE AND APPOINTMENT SCHEDULING SET-UP IS EVEN FASTER. THE REPAIR DIAGNOSIS IS MADE IN A TIMELY MANNER WITH A FOCUS ON COMMUNICATION FROM SERVICE TECH TO ME AND IF IT WILL REQUIRE ORDERING PARTS. THEN TEXT, PHONE CALLS, AND OR EMAILS REGARDING WHEN THE TECH WILL RETURN TO COMPLETE THE REPAIR IS MADE BY THE SERVICE COMPANY USUALLY WITHIN A DAY OR TWO. THE REPAIR IS MADE AND THE THE WHOLE PROCESS WAS STRESS-FREE. WHEN WE HAD A DIAGNOSIS THAT THE APPLIANCE COULD NOT BE REPAIRED, THE REPLACEMENT WAS FOR ALL NEW UNITS THAT MET OR EXCEEDED EXPECTATIONS.

Review: I had an emergency situation and these folks told me to wait for 48 hours to get that resolved. I couldn\'t wait that long and called an external contractor. Now, the warranty doesn\'t even pay me a penny towards the repair cost. As the name says, 2-10 home buyers warranty covers 2 out of every 10 repairs that are covered under it. You have a 20% chance of getting paid if you are lucky. Very bad service.

Review: The service is really bad. Our air conditioner has been out for over two weeks now. It went out over Memorial Day weekend. Of course, you were not available over the holiday. We contacted you the Tuesday after Memorial Day which is two week as of tomorrow. We still do not have final approval for the repairs. After we get approval, we then have to set up a service time with the company making the repairs which could be another week out. Every time we call, the official respond time is 24-48 hours. In addition, your call center representative barely speak English. Not your finest effort, folks!

Review: This is a scam! I have received 2 letters offering to sell me an extended warranty on appliances I have never purchased from Lowe\'s or anyone else. When I called the number they said just ignore it but I got another letter this week, about 1 month after the first. If I were not more on top of it I could have paid for this and not realized that it was all a scam. I think this is geared to older folks who may not always remember what they have already covered.

Review: I had to use their service recently around 3 times. Every time they found the right contractor to do the job. Every contractor was able to complete the repair in a very professional manner.

Review: This is warning to anyone considering Choice Home Warranty. This company is a scam. Absolutely nothing is covered. Their own technicians come out and say, “Do not expect Choice to cover your claim”. Unless it is under $200, Choice never covers anything.” I moved into my home 1 ½ ago and decided on Choice warranty, based on their web site. My fault completely. They have completely false advertising. Be aware your technician will be asked did the homeowner follow the regular maintenance on the appliance or if anyone else worked on your appliance. They force the technician to say it was not properly maintained or someone else worked on it. Guess what now your claim is not covered! If you move into home how would you know if your appliances have been previously worked on?!! I had two claims in a 6-month period. One was for my refrigerator, that went out. I was told because my neighborhood had a recent power surge which “MAY” have affected my refrigerator, this was not covered. I ended up paying for $60 service charge and buying a new refrigerator for $1300. Next, I had a problem with my dish washer, the tec came out I was told it was not dishwasher problem causing my leak, I need to call the plumber. This cost me $60 service charge. I call out a plumber, it costs me another $60 service charge, plumber tells me that he cannot cut through the sheet rock to find the leak, that is not his job. I need to find someone else do that work. He can then come back and diagnose the problem. But he has to see if Choice will even cover the cost. Meantime I have soaking celling in my basement. I decide to get my own plumber. When they talk to choice I am told the hole in my dishwasher hose is not related to normal wear and tear so it is not covered. What a surprise!! This company has no integrity, no brand pride or customer service. I cancelled my policy after 6 months. I am out of pocket for the policy, plus $180 in service charges for nothing that was ever fixed and I bought and new refrigerator for $1300. I would NEVER recommend this company to anyone. It is a complete scam!

Review: washer went out on Monday,called in for service.first available Friday, far too long for a reasonable fix.no call back, service people were not friendly. and never came. I paid a local person who came the same day. i am upset with choice home warranty!

Review: I have been a customer of AHS for about 2 years. My biggest complaint is the hold times, it doesn\'t matter what time of the day that I call I am always put on hold for 45minutes to an hour or more. I am a realtor and I don\'t often take the time to review but I have been frustrated with their hold times. When you do get a customer service agent on the line they are really friendly and helpful though. Also as a land lord and a realtor, I have been dissatisfied with the level of service providers that they contract with. I had to wait a month for a common refrigerator part and had to end up buying a new fridge for my tenant because the service was so horrible. I can\'t say that I would recommend this service to my real estate clients or any homeowner.

Review: Home pools & Spa was assigned to repair a problem with my pool system timer. The technician contacted me immediately and set up a repair appointment the next day. The repair was done in a timely manner and the technician was both knowledgeable and courteous. Great company!

Review: My last service call was great. The contractor was on time, clean, friendly, & knowlegable. He did an excellent job of installing my hot water heater. He even cleaNed up once installation was complete. Thank you American Home Shield.

Review: About a month after we moved in to our new home, July 2015, our forced air furnace, in in the heat of August in the south (The upstairs unit worked, so we had some relief). They sent a repair person over, who said it needed to be replaced, but the crawl space was too small for them to do it. HSA called us and told us that we could find our own repair shop that would replace it. We did and they gave us an estimate. We forwarded this to HSA, who called our repair guy to work out the details. A month or so goes by and we hear nothing. Call back. Start all over again. Another month or so, call back. Go through it again. By this time it's Fall and starting to get cooler. Finally we get information that the repair had been approved, but no details on what they were approved - just an amount that didn't match up with any of the estimates. Called HSA to clarify and they put me on hold, came back and told me it was approved but for less than half to fix it. I asked why and they told me because we opted to use our own repair person. I told him that's what HSA told us to do. Back and forth we go. He eventually tells me that getting a new furnace for $800 was a great deal. It's not a great deal when we paid for the insurance to take care of this. I told him to send someone over and we'll start over. Instead he offered to call the repair place we chose and work it out and get back to me. Nothing. Nothing Nothing. Now I just logged in to our account and there is no record of my latest call at all. Nothing. It's now been 8 months since our initial call. Went through the entire winter without heat in our downstairs floor. I don't care how it's resolved at this point, they will never get my business again. They appear to have more interest in putting us off until our contract expires than fulfilling the agreement. Update on June 30, 2016 We had a repair person come out to take a look, but refused because he didn't want to get into our crawl space. HSA sent us someone else, who scheduled an appointment for this week. They called to confirm, then never showed up. We called them to see what happened and they told us HSA had cancelled the appointment. We never received any information from HSA, but I look into our account and sure enough, it shows cancelled. Now our contract has expired. 10 months of dealing with this with no resolution and absolutely horrible experience dealing with HSA. Not sure our recourse at this point except through the BBB, Attorney General, State Insurance Agency, the media, and a lawsuit. Horrendous.

Review: The repairmen responded quickly and set the appointment up for two days later. He was at the appointment on time and diagnosed the issue with my dryer in 5 minutes. He ordered the parts and came back three days later to install and fix the dryer.

Review: I have had Choice Home Warranty since 2015 At first I was concerned of comments I'd heard from other warranty companies (of course...) However with my recent repair of my shower I was totally satisfied. No more leaks Only paid 45.00 and paid for the part which was not covered. All in all, it saved us over $200 by using them. I am totally happy.

Review: This is a customer no service. There is no emergency service coverage. Hard to get a hold of anyone and they drag their feet paying a claim. Save yourself the headache and find another company. Poor customer service.