BEST HOME WARRANTY COMPANIES IN roswell, georgia

Kimberly Klustner, Roswell

On Jul 08, 2021

American Home Shield (AHS)

It has been more than 30 days since we filed a claim for an A/C repair. The customer service department is outsourced to another country and reps don\'t speak english well and to make matters worse, they have no authority to make any changes in their system and are not able to speak directly with the authorizations (parts) department. I have aske...View Mored to speak to a supervisor for over a week and none have called me back. My status is incorrect in their system. My contractor is the only one that is able to speak to the authorization dept (parts) and the contractor says that the status is "they haven't been able to locate the part". They are not providing any updates as to when they are able to get the part and no one is communicating with me. It is 90 degrees outside and no A/C for over a month in the middle of summer. This is the worst customer service experience I have ever encountered. Still no answers and I don't know how to proceed other than seeking an attorney.View Less

Maria Baratta, Roswell

On Apr 29, 2020

American Home Shield (AHS)

Worst company I\'ve encountered (except for an AHS service providers). Service technicians were rude, unprofessional, and disrespectful, ignoring our requests that they be more considerate of our health and safety, to the point we had to ask them to leave our home (someone I have never done before). I called AHS and was told it wasn\'t their prob...View Morelem, and that I still had to pay for the service call. The minimum rating I can give is 1 star; I would give 0 stars if possible. We are not anti-home warranty. We have a home warranty on another house that is serviced by another company. They're great, we're very happy with it, and we renewed. We won't be doing so with AHS. View Less

Alisa Martin, Roswell

On Jun 01, 2019

American Home Shield (AHS)

AHS sent an amazing locksmith to perform a rekey. He was running a little late, but he ensured that I was completely aware. When he arrived, he was informative and quick.

Donna Reid, Roswell

On Jul 30, 2018

American Home Shield (AHS)

I sold my home weeks ago, I called to cancel my warrantee only to find out I have to speak with someone else in retention before they will cancel me. No one will call me back in the retention department. It\'s a ridiculous way to try to get more money out of you. I really dislike these games. I even wrote on their facebook page and they promised to...View More have someone call me, it's been 4 days, no one called. I would not recommend them as I had much better luck with another company.View Less

Fred Blackwell, Roswell

On Jul 02, 2018

American Home Shield (AHS)

tHE SERVICE REQUEST PROCESS IS FAST AND EASY. THE RESPONSE AND APPOINTMENT SCHEDULING SET-UP IS EVEN FASTER. THE REPAIR DIAGNOSIS IS MADE IN A TIMELY MANNER WITH A FOCUS ON COMMUNICATION FROM SERVICE TECH TO ME AND IF IT WILL REQUIRE ORDERING PARTS. THEN TEXT, PHONE CALLS, AND OR EMAILS REGARDING WHEN THE TECH WILL RETURN TO COMPLETE THE REPAIR...View More IS MADE BY THE SERVICE COMPANY USUALLY WITHIN A DAY OR TWO. THE REPAIR IS MADE AND THE THE WHOLE PROCESS WAS STRESS-FREE. WHEN WE HAD A DIAGNOSIS THAT THE APPLIANCE COULD NOT BE REPAIRED, THE REPLACEMENT WAS FOR ALL NEW UNITS THAT MET OR EXCEEDED EXPECTATIONS.View Less

Rita Mantel, Roswell

On Apr 12, 2018

Lowe's Appliance Extended Warranty

This is a scam! I have received 2 letters offering to sell me an extended warranty on appliances I have never purchased from Lowe\'s or anyone else. When I called the number they said just ignore it but I got another letter this week, about 1 month after the first. If I were not more on top of it I could have paid for this and not realized that ...View Moreit was all a scam. I think this is geared to older folks who may not always remember what they have already covered.View Less

Danny Mckinney, Roswell

On Sep 22, 2017

American Home Shield (AHS)

I have been a customer of AHS for about 2 years. My biggest complaint is the hold times, it doesn\'t matter what time of the day that I call I am always put on hold for 45minutes to an hour or more. I am a realtor and I don\'t often take the time to review but I have been frustrated with their hold times. When you do get a customer service agent...View More on the line they are really friendly and helpful though. Also as a land lord and a realtor, I have been dissatisfied with the level of service providers that they contract with. I had to wait a month for a common refrigerator part and had to end up buying a new fridge for my tenant because the service was so horrible. I can't say that I would recommend this service to my real estate clients or any homeowner.View Less

SAUNDRA GALLOP, Roswell

On Oct 19, 2016

American Home Shield (AHS)

My last service call was great. The contractor was on time, clean, friendly, & knowlegable. He did an excellent job of installing my hot water heater. He even cleaNed up once installation was complete. Thank you American Home Shield.

Eric Meeder, Roswell

On Jun 18, 2012

Old Republic Home Protection

They let you choose "hose bibb" with the online service request, then when they send someone over they tell you they can't fix it cause it's outside the house, although still charging us the deductible. It's attached to the house!!!

Karen Nastase, Roswell

On Feb 21, 2012

American Home Shield (AHS)

We had ahs for 10 years, usually with mixt results but bareable. About 3 years ago we were informed that due to our loyalty in exchange of a higher yearly premium we were allowed to pick the no service call option. We did. Had 2 service calls both due to the ineptitude of the techs sent out. We we were informed that our coverage will no be renewed....View More I guess the no service call option applies only once. Avoid at all cost, this company is a scam.View Less