The Best Idaho Home Warranty Companies

James Ryan, Post Falls

On May 14, 2019

American Home Shield (AHS)

Called on a Friday morning and got an immediate response from AHS with a referral to a local plumber. Called the local number for the plumber and got a "first thing" service scheduled for Monday morning. The plumber (Mike) was courteous, professional and efficient.

Doug Norton, Rexburg

On May 02, 2019

American Home Shield (AHS)

Been very pleased with the program over all, I would recommend AHS, it has paid for it self time and time again. My only complaint would be the assigned contractors, some times have been very difficult to work with when it comes to our schedules. (This isn\'t all of them, and it does have something to do with us being rural and living in a smaller ...View Morecommunity) We have had to ask for a new contractor once. Have never had one willing to work after 5 or on a weekend, and have had to wait 3 or 4 days for parts. In the days of Amazon and next day delivery this is a sore subject with me. Which makes my only concern, what if my heat or water is lost Friday afternoon or on a holiday? But like I have said, it has been a good investment for over three years now, and the majority of the contractors have been great. View Less

SHANNON MARTIN, Boise

On Apr 13, 2019

American Home Shield (AHS)

I had AHS the first year of my new home and never needed their service. A couple years later I decided it was a good thing to invest in on my own. A few months later I had a dishwasher crap out on me. the transaction was very pleasant, easy, and did everything I needed in a reasonable time. My only complaint is the first company they dispatched...View More to my house never called (waited 4 days) which was NOT AHS's fault. They went out of their way to get the company to respond, with no luck. After that, they dispatched a second company, who got the job done quickly. VERY pleased so far!!!View Less

Jill Cole, Coeur D Alene

On Apr 04, 2019

American Home Shield (AHS)

My gas heating system quit working on sun day AHS had an inspection person out to check it Monday Had a cracked heat exchanger and other problems AHS shipped one out and installed in a few days AHS got the job done Fast an correctly I am a happy home owner and will tell all my friends and family about AHS they were a good investment Jill Cole

Dianna K Deiss, Coeur D Alene

On Mar 23, 2019

American Home Shield (AHS)

AHS does great but the contractors they have are not always good at keeping up. I just had one that "forgot" to call our renters who had a leaky toilet. This falls back on the contractor not AHS. They had another contractor replace my programmable thermostat but put one on that is not programmable. I thought they should have used the same quality a...View Mores what was replaced. View Less

ALVIN R STILLWELL, Nampa

On Mar 07, 2019

American Home Shield (AHS)

I have had AHS for about 1 year now and am very pleased with the service, I only recently (last 2 weeks) needed them. My heater went out and I contacted AHS and they immediately called a service person for me and by 1pm that afternoon my problem was fixed or so we thought, the furnace worked through the weekend and then on Monday morning it quit ag...View Moreain, I once again called AHS and they sent out the same service person who explained that he had not been quite sure that his first fix was the entire problem and this time he brought a new circuit board with him. In a jiffy the board was in and it has been nearly a week and the furnace has not had one hiccup. Good on everyone. View Less

Joanne Behl, Post Falls

On Nov 28, 2018

American Home Shield (AHS)

My home was purchased in January of 2018 and the seller paid the premium. I am very pleased with their response time, how they kept me informed, and the excellence of the technicians.

Elisa, Boise

On Nov 28, 2018

Lowe’s Protection Plans

Their customer service is terrible. Will do all they can to avoid providing service. Grateful the actual repair company had excellent customer service to help me solve the issue. Will never buy one of their warranties again.

Kara Garner , Eagle

On Jan 09, 2018

American Home Shield (AHS)

I would like you to remove AHS from you recommended home warranty company list. I own 70,000 sq feet of real property. I have a warranty police on my residential properties. I have had AHS based on the recommendations of this review on my home residents, which is 8,600 sq ft. I had an appliance that needed to be replaced. AHS was impossible to get...View More hold of for the replacement. My first service call was on 10/23/17, second call on 11/21/17. The order was put in on the replacement after the last visit. I had to stay on hold for over an hour each phone call. No calls were returned. I was cut off when they did answer, had to call back for another 1 hour hold time. I was then told to call the Option Department and placed on a 3 hour hold in order to get through to a life person on 1/9/18. The employees are rude, consonantly placed me on hold. Ordered the wrong color appliance. AHS is the worst home warranty company that I have ever worked with. My order number is 286683492. The reason that I have writing to this site is due to the fact that there is not a number that I can call to get the corporate headquarters. Employees would not transfer me to a supervisor.View Less

Richard Kellogg, Rathdrum

On Nov 16, 2017

American Home Shield (AHS)

The repair companies and service have been exemplary! We appreciate the people who come into our home and the work they do. The one issue is communication with AHS. Unless everything goes smoothly (they email a company in our area and the company contacts us for an appointment), we have a horrible time with their customer service in terms of reachi...View Moreng a person to talk to. Once reached (usually after at least an hour on hold) the individuals are helpful and pleasant. Its the company attitude that it's ok to force you to wait to talk to people. If there was a way to enter a service code that would expedite contact (I understand they want to force service requests to be placed thru the internet) it would make sense. But an hour is a slap in the face.View Less

G Heun , Boise

On Oct 30, 2017

American Home Shield (AHS)

Last job was super, but the reason it happened was the previous job, an unreliable plumber.

Michaelene Johnson, Hailey

On Oct 26, 2017

American Home Shield (AHS)

this policy is a joke almost a scam.!!!Policy was purchased for us from our real estate agent as a house warming gift. 90 days in our water heater fan stopped working and we contacted AHS after being on hold for OVER 60 minutes. when I received a real person that took my $75. co-pay and told me they would schedule a plumber with in 24 hrs. I neve...View Morer received a call back and I had to call again, this time I was lucky enough to only be on hold for 45 minutes before they told me there were no plumbers in a 30 mile radius that they work with so I would have to contact a plumber myself, pay for it out of pocket and wait to see how much AHS would reimburse me.... some 90 days later. its not worth it, we contacted the local plumber who was on the job right away. they refuse to work with AHS due to poor payments and telephone holds. View Less

Calli P, Coeur Dalene

On Oct 15, 2017

American Home Shield (AHS)

Worst customer service experience in my lifetime.

Jackie Thomas, NAMPA

On Oct 02, 2017

American Home Shield (AHS)

This is my first time submitting a claim and the experience was so bad I\'m now shopping around for a new home warranty company. I tried to submit my claim online but since my incident was over multiple categories I wanted to call in for service. I called Thursday morning at 9am and was on hold for 90 minutes. I finally gave up and had to hang up. ...View MoreI called Friday morning at 9am and was on hold for 40 minutes, and somehow automatically disconnected by AHS. I called again and was on hold for 30 mins. I had to give up and go back to work. I called again today (Monday) and was on hold for 40 mins. I hung up and tried again 30 mins later. After being on hold for 75 mins, I finally reached a human. I explained my situation and was told that my claim was not approved because my incident was a "cosmetic" issue. My upstairs bathtub has a crack in it which flooded the adjacent bedroom and laundry room below it, caving in the ceiling and light fixture. The carpet and pad had to be removed when I realized this leak has been happening for a while now and there was mold underneath. There is still a crack in the tub and no ceiling in the laundry room. I suppose because these items are not attractive that this is a "cosmetic" problem??? Please tell me again why I pay $45 a month for this?View Less

Jacqueline Thomas, NAMPA

On Oct 02, 2017

American Home Shield (AHS)

This is my first time submitting a claim and the experience was so bad I\'m now shopping around for a new home warranty company. I tried to submit my claim online but since my incident was over multiple categories I wanted to call in for service. I called Thursday morning at 9am and was on hold for 90 minutes. I finally gave up and had to hang up. ...View MoreI called Friday morning at 9am and was on hold for 40 minutes, and somehow automatically disconnected by AHS. I called again and was on hold for 30 mins. I had to give up and go back to work. I called again today (Monday) and was on hold for 40 mins. I hung up and tried again 30 mins later. After being on hold for 75 mins, I finally reached a human. I explained my situation and was told that my claim was not approved because my incident was a "cosmetic" issue. She put me on hold to check and after waiting another 5 minutes I was placed into the beginning waiting queue again (OMG). My upstairs bathtub has a crack in it which flooded the adjacent bedroom and laundry room below it, caving in the ceiling and light fixture. The carpet and pad had to be removed when I realized this leak has been happening for a while now and there was mold underneath. There is still a crack in the tub and no ceiling in the laundry room. I suppose because these items are not attractive that this is a "cosmetic" problem??? Please tell me again why I pay $45 a month for this?View Less

Cheryl Parker Hall, Boisde

On Sep 14, 2017

American Home Shield (AHS)

I called over two weeks a ago and was placed on hold for over an hour and half! When the customer service representative took my call the tone of her voice pretty much relayed that my call was bothersome to her. We had a major plumbing leak which AMS sent a service repair company out timely which resulted in filing a Homeowners Claim for the major ...View Morerepair. I requested a copy of the 100.00 invoice which we were billed for the Service call as we need to remit this in our claim. She was unable to email me a copy and kept me on the line as she stated having issues requesting printing the invoice. As of today we still have not received a copy of the invoice. I hoping listing a review we might obtain the service invoice as requested Over Two weeks ago!!View Less

John, Idaho Falls

On Sep 07, 2017

American Home Shield (AHS)

My only disappointment so far with AHS is the unbearably long time it takes to contact a CSR. In my experience it has me we been less than a 30 minute wait to speak with a CSR. Some times it has taken an hour. One time the line was disconnected and I had to call back and wait another 30-45 minutes to speak with the CSR. RECOMMENDATION: AHS can im...View Moreprove this by hiring many more CSRs. It should be considered unacceptable to have such long waits, even during "higher volume of calls than expected" periods which apparently is the case every day. Other than that, I have had good response and service from AHS and its contractors. Despite the issue of contacting a CSR at AHS, Istill recommend AHS. I plan to renew next year when our current contract expires. It still for me is worth not worrying about something in our home failing and being stuck with an unwanted major expense.View Less

Lynn Bradescu, San Rafael CA

On Jun 05, 2017

American Home Shield (AHS)

The worst ever, can\'t get a plumber to show up for over 48 hours and the tenants have a baby- Water is shut off due to faucet leak. TERRIBLE! Had to call a local plumber to get out there today- so what good is the warranty? CUSTOMER FOR OVER 20 YEARS!!!! UNHAPPY ONE!

Mark Edralin, Nampa

On Jan 30, 2017

American Home Shield (AHS)

water heater replacement... Our water heater went out and a contractor came out and replaced it within a few hour. My family considered this exceptional service.

Andrea Covelli, Moscow

On Nov 14, 2016

American Home Shield (AHS)

My garage door opener had a coding problem and the response from AHS was immediate. I was happy with the resolution to my problem.

RICHARD MITCHELL, Mountain Home

On Nov 07, 2016

American Home Shield (AHS)

After going on the website to arrange a problem, the company assigned to fix the problem called very quickly, fixed to problem in a reasonable time period with our complete satisfaction.

Bob and Kathleen Reed, Meridian

On Aug 01, 2016

American Home Shield (AHS)

The HVAC contractor--Value Heating and Air Conditioning--was incredible! We couldn't believe how professional, how punctual and how reliable he was. He immediately presented his business card and was dressed professionally. I felt very comfortable having him enter my home. He was honest and told us exactly what was wrong with our AC unit. He actual...View Morely brought me outside and opened the unit for me to see for myself. He took pictures of the open unit and sent them to my husband, who was in his office in Downtown Boise. We've had the contractor out again and have referred him to other friends and family members. Thank you for having such honest, reliable and conscientious contractors.View Less

Evelyn Melton, Boise

On Jul 23, 2016

American Home Shield (AHS)

Each call that I have made to American Home Shield gets immediate results. Most of the time, the company that they send arrive and repair the products within 24 hours. I would recommend them to my family and friends.

Marion Knight, Coeur D Alene

On Jun 26, 2016

American Home Shield (AHS)

Curcit breaker problem. They came out and checked the Elect system of the plugs for the area and replaced a outlet.and reset the panel. 2days later the same problem returned. A different Tech came out and checked the system again this time he went beyond just the inside area to the outside area as well and found a bad outlet and repaired it. th...View Moreat was 4 months ago and I have had no problems sense.View Less

Augustine Vincent, Nampa

On Jun 04, 2016

American Home Shield (AHS)

I am happy to say at this time with the service of my dryer. They have made preparation to come back out to replace a part that we practically forgot about and they contacted us. Good Customer Service.