Louisiana Home Warranty Companies

Georgia Modica, New Orleans

On May 03, 2022

American Home Shield (AHS)

Excellent customer service. The workers were punctual, courteous and knowledgeable of what they were doing. They were persistent in figuring out what was wrong with my dryer and washer so the correct parts were ordered. They as took the time to explain the problem and gave us the solution. I\'m well pleased with the everything.

Hazel Bolds, New Orleans

On Apr 26, 2022

American Home Shield (AHS)

I am satisfied with the quality of service that I have received from AHS. I called late evening about my appliance and a serviceman responded within the hour and was at my residence the next day. R*** was on time, friendly, and knowledgeable about my appliance. The process that followed was frustrating, but reasonable.

Valorie Dawson, Prairieville

On Apr 04, 2022

American Home Shield (AHS)

The Plumber was very professional and diagnosed the issue in a timely manner. However, we are still waiting on AHS to give the company permission to repair the master bathroom leaking issue.

John liles, Shreveport

On Mar 22, 2022

American Home Shield (AHS)

A** L* F*** plumbing did an excellent job & solved the problem. This was not the case a few weeks ago when U******** Did Not Fix & we were charged an order fee! This was the same problem. John Liles

David Miller, Mandeville

On Mar 19, 2022

American Home Shield (AHS)

Used our home warranty for a spring tune up of the AC, also got the external tubing reinsulated. All was covered by our copayment and AHS connected us with a great professional repair company. It was an excellent experience.

Alden Smith, Slidell

On Jan 23, 2022

American Home Shield (AHS)

My oven stopped working and couldn\'t be fixed. I received a cash option. My first attempts to send in the invoice and receipt were unsuccessful but I finally got it in, but I still haven\'t reviewed notification that\'s it been received. I am only assuming because my request has been closed. The process has not been difficult.

Terryl Jackson, Slidell

On Jan 18, 2022

American Home Shield (AHS)

Great experience with such ease in setting up appointment. It was my first time ever , & it was perfect. The amount I had to pay was such a surprise, I just knew I would have to come out of pocket with a large bill. I’m glad I had Home Shield

Kimberly , Walker

On Oct 17, 2021

American Home Shield (AHS)

Everyone and everything was good a little slow on getting parts but that’s not AHS fault. The gentleman that was working on my stuff was very professional and on time. He explained everything to me so I could understand what was going on with my stuff.

Heather Sonnier, Sulphur

On Jul 07, 2021

American Home Shield (AHS)

I am writing because once again we have a problem with the a/c/heating company and the scope of work they want to do versus what is required, once again their quote and work request is beyond what needs to be done and missed broken items. Almost 2 months later and about 8-10 service calls and the problem hasn\'t been repaired and I have paid for i...View Moretems not needed. Also, incorrect parts were put in and the repair company is not responding and American Home Shield is not responding or working toward a solution. View Less

Sam, Pearl River

On Apr 08, 2021

American Home Shield (AHS)

I called to have my AC units inspected and one to get fixed. Costumer service has me set up within minutes of my call. The contractor called me within a few hours to set a date and time to inspect my units. The next morning they were at my home. Within 1 hour they had my broken unit fixed and service the second unit. Very pleased with them!!! Thatâ...View More€™s the way to do it with AHS. No messing around and quality technicians.View Less

Amy Bernstein, Metairie

On Feb 19, 2021

American Home Shield (AHS)

I had apprehension relinquishing control as to which company is performing my repairs. I have been extremely happy with all but one. The time line for the repairs have also been in line with my expectations. I highly recommend AHS.

Brooke Safley, Houma

On Jan 18, 2021

Lowe's Appliance Extended Warranty

Absolute worse customer service and they can’t even get things fixed in a timely fashion. 2 weeks to get a part for a washing machine and not even guaranteed when they will get it in

Fred Dobard Jr, New Orleans

On Oct 29, 2020

American Home Shield (AHS)

Usually quick response to my service request. Slow on credit for service cancelled. I have one that has not been credited since cancelled service could be a faster turnaround and I will probably have to call to get action low before 10/13/2020

D BB, Baton Rouge

On Oct 28, 2020

American Home Shield (AHS)

Absolutely terrible company. I gave this company ample time and patience to honor their own contract. May 2020, requested service. August I was told by service repair that I would need a new oven because mine was obsolete. A month later AHS sends the repair guy out, picked up the burnt oven control board and said AHS was sending the "unrepairable" ...View Moreboard to a company to be rebuilt. Another month went by and we were told the "unrepairable" control board could not be repaired and we were told AHS was not going to replace our oven because they couldn't get one at the price they wanted from GE. This information came from their customer service after I waited the average one and half hour wait time to speak to someone. This is no exaggeration. Our local repair company said they also have to wait more than an hour to report their findings and/or order parts that they can only get through AHS. Ultimately AHS has yet to send the $750.00 we were told they would pay. This is about half of the amount of the price of a comparable oven. Our oven was a Maytag Dbl oven. We had to buy , out of our own pocket a single oven, just under the $750. Starting in June, the last month of the annual contract covering the May 2020 service call, I attempted to cancel any renewal of our contract through the only means AHS provides. The phone. However, I was met with wait times on hold well over an hour to no avail. I simply don't have the time to dedicate to wasted phone calls. I found no address on their site to mail a notice of cancelation, nor was there an email address for customer service. AHS though had no problem attempting call me or mailing me reminders to pay them for their lack of service. I stopped paying after June 2020 and did not make any payment in July or thereafter to indicate a desire to continue with a new contract. Today, Oct. 27th, I received a letter from AHS announcing their cancelation of the contract that I did not renew and again could not communicate with AHS to tell them I was not going to renew. In the letter AHS added a threat that they might be sending the July, August, September and probably October monthly premiums to collections. I have yet to get the $750 check from them and clearly will never receive from them an oven replacement. I simply could not wait any longer, I had buy what I could afford so that my wife could have an oven that she trusted me to take care of back in May 2020 by use of the AHS warranty I so proudly obtained to show my wife that I was making wise financial decisions relating to unexpected appliance failures and that if anything happened to me, where I could not take care of home repairs, she would have a simple 3 step process to get things fixed. Well that was a failure. From my experience I highly suggest nobody ever put their trust in American Home Shield . Fortunately, for AHS, I pick my battles carefully. My time is too valuable to waste on suing this company. OH!! Also!! before you choose any home warranty other than AHS, carefully search to be sure the company is not owned by AHS. AHS has several other business names, though the business are still the same terrible AHS. Here are the names they list on their web site: Their Other Brands: HSA Home Warranty, Landmark Home Warranty, OneGuard Home Warranty Candu, Streem, and Natural Hazard Disclosure Please subtract all stars to total and overall rating of ZERO !!!!!!View Less

hg frazee, Zachary

On Oct 01, 2020

American Home Shield (AHS)

I’ve had a kitchen sink stoppage for a little over a week now. I have constantly contacted AHS and AHS keeps giving me the run around. When I tell them I have a one week old new born, no one seems to care about the importance of having my issue resolved in a timely manner. When I ask to speak to a supervisor, I get some excuse to as why I can not...View More speak with one. View Less

Jay, Lakeland

On Sep 28, 2020

American Home Shield (AHS)

Been using American Home Shield for around 6 or 7 years. A lady, whom I only met once at a get-together, recommended the company, saying it saved her when her Air Conditioning went out one hot 110 degree Texas Summer. AHS has saved me on several occasions as well.

Dennis Blackwell, Prairieville

On Sep 23, 2020

American Home Shield (AHS)

The technician arrived on time, was professional, knew how to determine the source of the problem, and found and repaired it. The technician was very sensitive to the needs of my daughter who had to remain in the room.

Linda, Madisonville

On Sep 17, 2020

American Home Shield (AHS)

I had a very good experience concerning a garage door motor. Everyone I spoke to was very helpful and kind. The gentleman that came out to fix my problem was very professional and efficient. Explained everything he was doing. Would highly recommend him.

SK, Metairie

On Sep 03, 2020

American Home Shield (AHS)

AHS has assigned quality contractors to take care of our needs, and most have provided exceptional service. Higgenbottom A/C is the only one we want assigned for A/C repairs in the future.

Marie Miller, Lafayette

On Aug 04, 2020

American Home Shield (AHS)

AHS is quick to send out someone that needs a repair, even on Saturday. They are professional, thorough, kind and explain to you exactly what the problem is. They are awesome. Thank you American Home Shield.

Jimmy Harrington, Maurice

On Jun 20, 2020

American Home Shield (AHS)

Had a toilet worked on by AHS contractor on May 22, 2020. They scratched the porcelain in the toilet trying to run a tool to unclog the toilet. AHS said they are not responsible for any damage caused by their contractor and that I need to contact the contractor to resolve the issue. After 2 weeks trying unsuccessfully to contact the contract...View Moreor I finally got in touch with someone at AHS that contacted the contractor and they called. It's been another 2 weeks of waiting for the contractor to show up and they keep scheduling a time to come to our home and then never show up for the appointment. View Less

Stacey Welch, Bossier City

On Jun 10, 2020

American Home Shield (AHS)

I filed a claim for my A/C and American Home Shield was fast with getting a contractor assigned however I am now waiting for their third follow visit because the issue still is not resolved. AHS’s website made it very easy to put in the request, I just wish the contractor would fix the issue.

John Public, Baton Rouge

On Jun 02, 2020

American Home Shield (AHS)

Quick & hassle-free response to my need for AC blower replacement. The phone menus easily got me to a human customer service rep. An appointment was made for the next day (I called in the afternoon), technician diagnosed it & ordered the part. Part came in the next day & another repairman installed it that day. Everything worked fine & cust...View Moreomer service phone rep was very helpful. Very satisfied. View Less

Judith Corey, Metairie

On May 02, 2020

American Home Shield (AHS)

In our first month of AHS coverage we had both an unexpected AC issue and a plumbing issue - and AHS batted both out of the park with almost immediate service by wonderful, polite, and experienced tradespeople who took care of our issues with great skill and speed. Greatly appreciated!

Mechel Gordon, Alexandria

On Apr 16, 2020

Lowe's Appliance Extended Warranty

I purchased a GE top loader washer - Model # GTW680BSJWS in April of 2016; the original washer had to be replaced after 3 weeks from purchase date- the motherboard malfunctioned; Fast forward 4 years later, more problems with the second replacement with 4 repairs within a few months - January to April 2020. When I call Lowe\'s Advantage CS, I hav...View Moree to provide multiple information to retrieve my information and transferred to multiple CSR's. Total frustration with machine not working properly with work being contracted to subpar repair companies - Dependable Appliances -what an oxymoron because the company is DEFINITELY NOT DEPENDABLE!!!!View Less