over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 25, 2023
CITY:
Hyattsville
COUNTRY:
Prince George's County
STATE:
MD
POPULATION:
150988
AREA CODE:
2,40,301
ZIP CODES COVERED:
20781, 20782, 20783, 20784, 20785
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in maryland
Tracy and Gail Martin, Hyattsville
On Jan 19, 2018
American Home Shield (AHS)
This is my second post with no response. I am still waiting since December 30, 2017 for a supervisor to contact me. Right before the New Year, my refrigerator went out although it was just serviced a week and half ago. I contacted American Home Shield to request service. Wait time was over 2 hours. The gave me the same company that had just "fixed" my refrigerator because they provide emergency service. Needless to say there was no emergency service. I called the company Saturday from 10:00am until 7:00pm. No answer. I contacted AHS to inform them that no one is responding from the company. The Rep who answered the phone, after a 2 1/2 hour wait, was so incompetent. She could not pronounce words and was unknowledgable. I asked if she could find another company that provides Emergence Service. She had no clue how to do that. I told her that I needed service ASAP because of medication for family members that has to stay refrigerated. She even had the nerve to suggest I take my food to a neighbors house. I called back on Tuesday, January 2, 2018. Complained about my refrigerator issue, the medicine, the wait time and also that I was still waiting for a Supervisor to contact me. She basically brushed me off and connected me to another department. The lady I spoke with was gonna try to resolve my problem. She requested that I fax her my receipt since I had to purchase a new refrigerator. I have faxed her twice with no response (fmaye@ashlink.com). My first review never got posted but someone wrote back to request my email address and phone number. I provided that information and still to this date, I have yet to speak with anyone concerning this matter. If this is the type of service customers receive, I don't think I need to spend my money with this company.
Tracy and Gail Martin, Hyattsville
On Jan 11, 2018
American Home Shield (AHS)
In the previous years, i never had a problem with American Home Shield when I needed service. Recently, i received the worst service ever. Early December i had an issue with my refrigerator staying cold. I scheduled service and the technician came very next day. He needed to order a part, the part came and technician installed it. A week and a half later, I had the same problem with the refrigerator. AHS scheduled me with the same company because they provide emergency service. Needless to say, there was no emergency service provided. Called the company all day. No answer. I called AHS to inform them of the issue. The representative who answered after waiting 2 hours seemed very incompetent. She couldn't pronounce words correctly, she was not knowledgable of the process. I requested to speak with a supervisor because i explained that i needed someone to come out ASAP because i have insulin in my refrigerator for 3 people. She actually told me to take my food to a neighbors house. Since December 30, 2017, I am still waiting for a call from a supervisor. I called on Monday, January 2, 2018, informed AHS that i had to purchase a new refrigerator. They said that because i didn't have approval from AHS, they couldn't reimburse me for my purchase. I was then connected to another department where another representative expressed that she would try to help and asked that I email (fmaye@ashlink.com)her a copy of my purchase receipt. I emailed that on January 2, 2018 and also emailed again on January 9, 2018. Have yet to hear back from anyone at American Home Shield. i have made several calls to American Home Shield only to wait 2 1/2 hours before someone answer. The absolute worse service I've ever endured.
DAVID MESA, Hyattsville
On Nov 15, 2016
American Home Shield (AHS)
Customer service was great and timely!! Technician took his time and explained everything he was doing in a courteous and respectful manner.
Fred Murray, Hyattsville
On Nov 14, 2016
American Home Shield (AHS)
The contractor called ahead to let me know his distance and approximatearrival time. He was on time, identified himself at the door and was very courteous. He diagnosed and resolved the problem quickly. He showed me what the probelm was and suggested ways for me to avoid having the same problem in the future. AHS set up my appointment very quickly. I did not wait a long time to report the problem.
Charles Duquette, Hyattsville
On Aug 11, 2014
American Home Shield (AHS)
I called AHS for plumbing service, and they gave me the name of the plumb who would call. The plumber called that day and scheduled an appointment. They arrived when they said they would, identified the leaks, fixed the faucet leaks, and told me they needed a part for the leaky toilet. They promised to call back the next Monday, which they did. They came again on time and corrected the problem. All around excellent service.
