over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 28, 2023
CITY:
Owings Mills
COUNTRY:
Baltimore County
STATE:
MD
POPULATION:
53778
AREA CODE:
410
ZIP CODES COVERED:
21117,
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in maryland
George McKay, Owings Mills
On Feb 16, 2022
American Home Shield (AHS)
On time, concise assessment of issue and provided even a tool and instructions for fixing for potential recurrence. Definitely will do a call again in case the garbage disposal actually goes out.
Chebellbel L., Owings Mills
On Jan 06, 2021
American Home Shield (AHS)
I just transferred to AHS from ***** ******** Home Warranty which was really, really an awful experience. I had a plumbing issue and read about the reviews which were very negative and held my breath as I waited for the problem to be fixed. * ******* plumbing called within a day and came out within the next two days to fix the issue. They cut holes in the walls which needed drywall, so I called AHS and they assigned me to a contractor which called the next day and came out on New Years Eve to repair. AHS said that I didnt have to pay another $100 because it was a continuation of the same problem. I was impressed because I wasnt double charged like my other warranty tried to do and all of this occurred during the holidays along with a pandemic and was speedily repaired. I guess everyones experience with the company is different. This was my 1st call, so I hope this stellar service continues.
phyllis radinsky, Owings Mills
On Jan 21, 2020
American Home Shield (AHS)
service was fast and excellent. very nice people. toilets were ready to go in 15 minutes. couldn\'t wait. did the job with suggestions for future problems that may occur and how to correct them.
Vanessa Kilkenny, Owings Mills
On Dec 08, 2017
American Home Shield (AHS)
I was on the verge of cancelling the contract with AHS (I\'ve been a customer with them since 2007) due to the bad customer service and unresponsiveness I received on several occasions. I reached out to the Executive Office and one of the representatives, Barbie, did an outstanding job of getting my issues resolved. It shouldn\'t have taken a member of the Exec Office to step in when AHS employees should be fully trained and knowledgeable on how to handle customer inquiries. Overall, I haven't had any major issues prior to these most recent ones so I will remain a customer of AHS.
The Grays, Owings Mills
On Jul 21, 2017
American Home Shield (AHS)
The tech were always on time and calls ahead which is great since a few times I was also on the way home. The operators taking the calls are very nice and pleasant and were very understanding as I ended up having 2 issues instead of one. They did hang in there with me until it was taken care of even though they had to send two different techs. I like that they didn't give up on it. Thank you.
Corbett Logan, Owings Mills
On Aug 10, 2015
American Home Shield (AHS)
We've only been a customer for about a month and needed service to our dryer. First vendor referred never contacted and voicemail was full; second vendor would only schedule service based on "traffic" conditions. Contacted customer service, waited on hold 30 minutes before an answer..asked to speak to a supervisor and was given a "floor" supervisor; requested an actual supervisor and waited on hold for another 30-40 minutes. Supervisor was the most helpful and assisted with explaining barriers and use of contractors, gave us a credit towards another service call, which was appreciated. However, we have yet to get our dryer replaced (decided to replace after contractor fixed the thermostat and blower but needed to order multiple parts). I've actually been on hold for 30 minutes waiting for customer service while writing this review. Repair service was given 3 stars because the eventual contractor was very responsive and informative (AHS could learn from Mr. Appliance). We were told that a supervisor needed to approve a replacement for our dryer and it would be done within 24 hours..not true. This is the reason for my calling and being on hold for more than an hour this morning. Not pleased so far with AHS' level of customer service. Advertising as the #1 home warranty service should be complemented with excellent and responsive customer service. I finally received a customer service rep (during this review) and was told a supervisor wasn't available and we needed to complete a form in order to consult with one. I asked for retention services and, as I'm writing this review, continue to hold for that department. In order to avoid having readers wait as I am doing, I will end this review.
