over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 28, 2023
CITY:
Waldorf
COUNTRY:
Charles County
STATE:
MD
POPULATION:
78078
AREA CODE:
2,40,301
ZIP CODES COVERED:
20601, 20602, 20603, 20604,
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in maryland
Michelle Hughes, Waldorf
On Oct 22, 2020
American Home Shield (AHS)
In the oSt, AHS failed to pay fully for the ac and furnace i had to pay out of pocket. They only paid half, and that was because I contacted BBB. Now I\'m in fear that the washer they came to repair needs a part and the service guy says it might not be possible to get. I haven\'t heard from AHS. AHS has improved since I had issues.
hattie simmons, Waldorf
On Oct 10, 2020
American Home Shield (AHS)
Overall job repair is done. Unit part was unavailable so the entire unit was replaced. Resolution completed satisfactorily! Repairman was knowledgeable and courteous and my job resolution was finished to my satisfaction. Thank you.
Anthony Pinkney, Waldorf
On Jul 18, 2020
American Home Shield (AHS)
AHS is truly outstanding. I’ve had other home warranty services but AHS is by far the greatest. Customer service is great either by phone or using their we support. Constantly in contact to make sure service is being done or completed. If you choose AHS you will not be disappointing.
Debbie Benjamin, Waldorf
On Jun 11, 2020
American Home Shield (AHS)
I submitted a claim to repair my Washer and Dryer, the technician came in a couple of days, he said that they both can be repaired , but they would needs parts , but they need to be ordered. In a week and a half my washer and dryer were working. Thank you for your prompt service.
Ed Erslev, Waldorf
On Jun 06, 2020
American Home Shield (AHS)
Unbelievably as service that actually lives up to what they say. Service technician was absolutely unbelievable. Well worth every person\'s time. Thank you for your service and honesty
Beverly J James , Waldorf
On Sep 24, 2018
American Home Shield (AHS)
Was very timely. Work done quickly and well.
Sasha Holt, Waldorf
On Mar 14, 2018
American Home Shield (AHS)
Very timely for a call back and so far any service I’ve had has been repaired and covered by my warranty.
Jerry Corbett , Waldorf
On Aug 14, 2017
American Home Shield (AHS)
We recently required two service calls. One for our dryer and the other for a clogged drain. I was pleased with both services. The technician to repair the dryer was equipped with a new heating element in his truck and it was fixed that day. The plumber arrived earlier than scheduled and he knew where the problem was. He immediately went to work on the drains in the basement and within a short time the drains were fixed. Very pleased with the service provided by AHS!
AM Patt, Waldorf
On Jul 20, 2017
American Home Shield (AHS)
I have been a long time client of AHS and I am eternally grateful for the service. The representatives are willing work with you to schedule appointments and provide outstanding customer service. This has been my experience and I would recommend AHS to family and friends. I have not had to rely on them often but when I do, it is a relief to know they are there.
Scott Schweda, Waldorf
On Apr 24, 2016
American Home Shield (AHS)
I had an issue with a microwave sensor that was acting up. I had the service company come out and replace the sensor and it worked great for a day or two until another sensor went bad, so they came back out and replaced that sensor as well and it has been working great since. No more closing the door and the microwave turning on by itself.
yogie, Waldorf
On Oct 08, 2015
American Home Shield (AHS)
STAY AWAY NEVER ASK TO CHANGE YOUR BILLING DATE THEY WILL DOUBLE CHARGE YOU IN THE SAME MONTH ALWAYS GET A NAME BUT NOWADAYS THAT DON'T MATTER BUT STILL DO IT, THE WORST HOLD TIME ON THE PHONE I DONT DONT HOW THEY GOT THE RATING THEY MUST HAVE PPL DOING THIS FOR THEM, BECAUSE THEY ARE THE WORST
sharon Hawk, Waldorf
On Sep 07, 2015
American Home Shield (AHS)
My air unit was leaking water, unfortunately all available venders were backed up. AHS allowed me to go outside of their, vendors and find a contractor. Once AHS approved of the. Contractor, and price the work was complete. And I was reimbursed for out of pocket expense. I am so thankful that AHS was willing to go the extra and not let my family suffer in the heat.
Vyckie H Thomas, Waldorf
On May 26, 2015
American Home Shield (AHS)
Recently my hot water heater stopped working. When the repair person arrived and briefly inspected my hot water heater he informed me that my water heater was leaking. He conferred with his manager and then informed me that my water heater could not be repaired and that it would cost me $1345 to have it repaired after AHS paid their portion. I had already gotten a second opinion before the repair person arrived and the water heater did not need to be replaced. It only needed a new blower for $299. After sending the repair person on his way with his ridiculous estimate, I ordered the part and had it replaced for a fraction of the estimate provided. I am not happy with the plan and will be cancelling the service once I get reimbursed for my water heater repair work.
Napoleon Walker, Waldorf
On Sep 11, 2014
American Home Shield (AHS)
I requested the service on-line, which was very quick and easy. The company promptly contacted me to schedule the repair. The technician arrived as scheduled and quickly diagnosed the problem. He did have the part needed, but assured me that it would be promptly ordered. He was courteous and very knowledgeable. The company representative contacted me to advise me that the part was ordered and gave an estimate of when the part should be available. The part arrived within the estimated timeframe. The technician once again arrived on time and quickly replaced the part. I was very satisfied with the service provided and quite happy that AHS effectively worked in the background to ensure the company was quickly notified of my problem and was promptly paid. This was a very pleasing experience.
Frank Milman, Waldorf
On Jun 19, 2014
American Home Shield (AHS)
AHS misleads its customers as to what they actually provide. When they say they will replace an item if it cannot be repaired, there is no guarantee that the replacement is the current version of the item. No guarantee that the replacement will be the same color or size or manufacturer. When trying to determine how much they will pay in lieu of repairs, they have some "secret" formula/deal with the manufacturer to discout the prices. In addition, you are required to pay for the item up front (meaning you are spending a good deal of money) while you wait for them to process your claim for reimbursement. There is no guarantee that the replacement is a real replacement. And you must make your decision immediately on the spot of your want the repair or the money in lieu of the repair.
JSears, Waldorf
On Mar 23, 2012
American Home Shield (AHS)
I have several rental properties with American Home Shield as my warranty company. when I use the online system, the repair order was for my residence instead of the rental property. I entered the contract number for the rental property and the work order was still placed under my residence. My issue is related to a dishwasher. I originally called 2 Feb 2012 and the dishwasher was actually fixed today 23 March 2012. The request was cancelled but not by myself or the tenant. Sears came out and tried to use the cancelled work order to order a part. The claim was denied for the property address. Had to reschedule. The company claimed they ordered the part when they didn't. Had another appointment and the provider did not show because they said the appointment was not confirmed and the part was not in. I had to elevate this issue to the customer relations department. This request was removed from Sears and placed with another provider. I felt like I was getting the run around. I'm paying for the service and can't get service. Every time I call I have to explain my entire situation all over again, placed on hold forever, being transferred to a supervisor and conveniently being disconnected. I was ready to explode. The dishwasher only needed a screw. My question is, what part was so called ordered from Sears? I feel I should have been given a new dishwasher for being inconvenienced for over a month. I must say, I will not renew this contract and in the process of looking for another provider.
