Massachusetts Home Warranties

MDS, Hingham

On Nov 28, 2017

American Home Shield (AHS)

This service was given to us by our realtor when we purchased a home. The cost to us is $100 per visit. I have waited over 1 1/2 hours on hold waiting to speak to someone to schedule service. The customer service is horrendous! I don\'t know many people that can afford to waste 1-2 hours on hold to schedule an appointment. DO NOT go with with ...View Morecompany!View Less

Sarah , Springfield

On Nov 02, 2017

Lowe’s Protection Plans

Full disclosure I work for lowes and I want people to read this like a manual please... I always buy the EPP on appliances, and I promise we don\'t get special treatment, if anything customers get away with higher discounts, better quotes and easier returns. First thing to remember is to either file your receipt or call the EPP line and make sure ...View Morethey have all of your info. Lowes offers a receipt card that remembers your purchases when scanned, I suggest getting this card it's free and it can save old receipts as well. Lowes can only find receipts up to 90 days. Lowes does not have access to your credit card so anything after 90 days can not be found. When the plan is active it goes without a hitch. Anytime prior goes through the MANUFACTURER of the item. This is where most people have a hard time, not from lowes but the vendors. The best thing to do is return any appliance right away, it's 30 days from date of purchase no questions asked. The items sold in lowes stores are not manufactured by lowes... Lowes only sells items, so when appliances break its not because lowes did something wrong, this why the extended plans protection plans are offered. No store or vendor can give away free appliances. The plans are not meant to be able to upgrade every few years. They also only give back the amount originally spent on the appliance. They aren't to give more money so people can upgrade to a new model. If stores did that everything in them would be too expensive for the everyday shopper. Another thing to know is that it's not actually lowes that fixes the broken appliances, there is a third party company that sets all of that up. They are the people that are taking long to get someone to your house. All and all people can get a lot just by doing their part and being polite. We understand people are angry when things break and we really do want to help them get whatever they need to fix their items, no one wants to get yelled at over something that isn't their fault to begin with. View Less

Grot, Boston

On Mar 10, 2017

American Home Shield (AHS)

This company has been providing a very poor service to me. I have been faced with a broken refrigerator for the past 10 days and they have sent several technicians to repairs. Every-time they leave and the refrigerator breaks again. I lost a refrigerator full with food and I have critical medicine for my spouse which needs to be stored in cold temp...View Moreerature. I have been calling them 2 times everyday and they put me on hold every time for 1 hour. When I finally got escalated with a manager, she said that they have to sent a technician again and refused to fulfill their end of agreement to pay for a new refrigerator. Their customer service is incompetent and they pass you around from one to another and ask the same questions over and over. DO NOT USE THEM PEOPLE!!! LOOK ELSEWHERE!View Less

Melbourne Gem, Duxbury

On Jan 30, 2017

American Home Shield (AHS)

One of my ceiling fans needed to be replaced. The technician came on time and was did an excellent job.

Kyla Bieno, Woburn

On Dec 09, 2016

American Home Shield (AHS)

AHS responds in a very timely manner as do their service providers. I have been an AHS member for almost 20 years and highly recommend their services!

James R Gibson, Chelmsford

On Oct 05, 2016

American Home Shield (AHS)

easy to use. job gets done. you listen to suggestions. newsletter very informative with info for buying/getting products thru you. service co. on time and knowledgeable of product repair.

STACIE WOLLAM, Somerville

On Oct 04, 2016

American Home Shield (AHS)

We had our air conditioner go out late on a Thursday night. We know the usually turn around time is 48 hours to see a technician but they came out the very next morning! Fixed everything in about 20 minutes! They were fast, polite and efficient.

Jack Manson, Orange

On Sep 22, 2016

American Home Shield (AHS)

WE HAD OUR ICE MAKER REPLACED,WITH NO PROBLEMS,AFTER PLACING THE CALL TO AMS,WE HAD A SERVICEMAN CALL US WITHIN 2 HOURS,CAME TO OUR HOUSE THE NEXT DAY,TOOK OUT THE BROKEN ICE MAKER,AN REPLACED IT WITH NEW ONE WITHIN A WEEK.HE HAD TO ORDER A NEW ICE MAKER,THEY DO NOT STOCK IS ITEM.

Mark S, Grafton

On Sep 22, 2016

American Home Shield (AHS)

One of the greatest advantages with AHS is the responsiveness. With my last service request the problem was repaired within 2 business days of submitting the work order. In the past it has taken days just to get on a repairman\'s schedule, then a few more days to have the work completed. With AHS I have the confidence to know that the work will ...View Morebe done quickly, completely, and at a very reasonable cost.View Less

CATHRINE GANTT, Woburn

On Sep 03, 2016

American Home Shield (AHS)

It was a pleasant experience! The problem I had was with heating and Total Sledge Protection (the contractor) was able to come out and resolve the problem in a timely manner! Although this was the second time he came out I appreciate his professionalism and timeliness!

Carolyn Swartz, Danvers

On Aug 12, 2016

American Home Shield (AHS)

Whenever I have had a problem, I called AHS and have always had prompt service. They have always been very pleasant on the phone and ready to help solve my problem.

Suzanne Herbst, Orange

On Aug 12, 2016

American Home Shield (AHS)

The contractor came out the next day at the exact time specified. He was prompt courteous and knowledgeable about the microwave. He had the part in his truck fixed the problem on that visit. I wish everything was this easy.

Nathan Coyle, Worcester

On Jul 25, 2016

American Home Shield (AHS)

The washer repair contractor (A&E) were very courteous and professional. The only downside was waiting on delivery of replacement parts, but that was a shipping concern of the parts supplier, not A&E. My recent washer repair experience proves that having a warranty with American Home Shield is worth it!

Matthew Jefferson, Braintree

On Jul 20, 2016

American Home Shield (AHS)

After moving to a different service provider, our experience went from very negative to very positive. Once escalated to highest level, both American Home Shield and the new provider Truway have been fantastic on communication, scheduling, follow through and commitment to resolve our refrigerator. Will be renewing.

Shelley Blood, Worcester

On Jul 20, 2016

American Home Shield (AHS)

The contractor arrived at the appointed time and diagnosed the problem immediately. He did have to get a part he didn't have on hand, but he was back in a few minutes and completed the repair. He was well groomed, friendly but professional.

Eric Holman, Worcester

On Jul 19, 2016

American Home Shield (AHS)

We had our A/C compressor replaced in the middle of a South Texas summer. That is the busiest time of year for HVAC companies. Knowing that my issue would not be a priority I knew it would take a few days for it to be addressed. When the repairmen arrived, they completed the job in a timely manner. They were very courteous and professional. Tw...View Moreo days later I had to recall them for a leaky hose; all of the freon had leaked out. They quickly repaired the issue and even gave me their direct number in case there were more issues.View Less

Brad Crook, Milford

On Jul 07, 2016

American Home Shield (AHS)

We were contacted the same day we filed the claim. Customer Service was very helpful in setting up arrangements for contractor to contact our grandson who is currently living at the residence. Contact was made with grandson working around his college class schedule. Contractor found problem, ordered parts and returned on later date to install. We w...View Moreere pleased with results by American Home ShieldView Less

Dan Hettinger, Boston

On Jul 04, 2016

American Home Shield (AHS)

We recently had a problem with our microwave and called AHS. They called Jenkins Appliance and Steve, the owner called and set up a time to come. Much to our surprise and delight he was here just when he said. In todays world that is unusual, especially since he only gave himself a 2 or 3 hour window instead of the normal 8AM to 5pm window so man...View Morey give you. Also his return trip after getting the part was the same. Cannot complain with that.View Less

Talal Rabiah, Melrose

On Jun 25, 2016

American Home Shield (AHS)

Our problem was finally resolved by a ver efficient customer service representative. We had two different plumbers who could not resolve our problem. The representative went out of her way to make sure we were happy.

Robert Reiss, Northborough

On Jun 09, 2016

American Home Shield (AHS)

Having AHS is such security, if something happens i am not finacially hit all at once for it. We hae it on both our properties and woudd have no other.All of their contractors are professional, polite and very efficient.

Vicki Brakebill, Worcester

On Jun 09, 2016

American Home Shield (AHS)

AMS and its contractors have always been timely in responding to our requests for service. AMS responds promptly as does the companies sent to repair the issue. One can depend on both to fix the problem.

KEN BROWNLEE, Somerville

On Jun 07, 2016

American Home Shield (AHS)

We had a non-functioning garbage disposal. The contractor was very prompt, realized that it couldn't be fixed, put in a new one and was in and out in 30 minutes. We have had American Home Shield for 20 yrs. or more and have never had a negative experience. It gives us such good service and peace of mind to know it is a reliable company. We also had...View More a kitchen range that had to be replaced and are very happy with that decision which was made by American Home Shield, all within the last year. Ken and Madonna BrownleeView Less

DARLA BAILEY, Framingham

On Jun 04, 2016

American Home Shield (AHS)

My recent experience with AHS was awesome I had a complaint about one of the servicemen who came to my house to do some work, and was not satisfied with their visit. I called AHS and spoke with a rep and explained my situation, the rep went beyond the call of duty to address my concern, and made sure I was a satisfied customer.

ROBERT BARLOW, Milton

On Jun 04, 2016

American Home Shield (AHS)

AHS provided solid support for replacement of my failing water heater. I notified AHS of the water heater problem via the online reporting feature of their website. Within 24 hours I received a call from the local plumber assigned to assess and fix the problem. The plumber made an appointment for the next morning, arrived on time, coordinated the c...View Moreorrect approach with AHS and gained approval to replace the water heater. The repairs/replacement were completed in two hours and I was back to normal. I'm completely satisfied with the AHS response and the results.View Less

Martine Keith, Saugus

On May 30, 2016

American Home Shield (AHS)

I only had one experience, and that was when we had problems with our dishwasher. We called American Home Shield, and the agent was very helpful. We decided to try to fix the problem ourselves, which we were able to do.