Best Home Warranty Companies in Missouri

Anthony Wilkins, Florissant

On Feb 23, 2022

American Home Shield (AHS)

Exceptional customer service Repair man was very knowledgeable Communication turn around time was good Website provides great information Warranty plans were affordable Customer service representative was very knowledgeable about products offered

Douglas Fugate, Saint Robert

On Feb 03, 2022

American Home Shield (AHS)

I have had AHS for last 20+ months. In that time we have used our AHS for A/C, plumbing, Smoke Detector, Furnace and garage door opener repairs. Service in all instances has been excellent. I recommend this service to any home owner.

Joe Clifford, Warrensburg

On Nov 18, 2021

American Home Shield (AHS)

I had an issue with an appliance and called Home Shield for a service request. Home Shield contacted W**** A******** the next day and Woods came to look at it. Awesome service from Home Shield and W**** A********.

Cynthia Claycomb, Hughesville

On Sep 19, 2021

Lowe’s Protection Plans

We bought a new G* refrigerator from Lowes on 1/22/18 with a 1-year manufacturers warranty and a 3-year Lowes extended warranty. I just learned that, contrary to what the salesperson told us, Lowes extended warranty runs concurrently with the manufacturers warranty. So the extended warranty runs just TWO years past the manufacturers warranty. This...View More was not explicitly delineated anywhere in the terms and conditions provided with the warranty. Beware.View Less

Augusta McCoy, Saint Louis

On Aug 26, 2021

American Home Shield (AHS)

Currently in the process of getting service on my AC unit and so far it has been a nightmare. Called AHS a week ago due to upstairs unit not cooling and seems fan is barely blowing. This was on a Thursday, the company assigned for my request was not available until Monday. During this time frame the temperatures in St. Louis, MO. have been over 90 ...View Moredegrees on a daily basis. When the technician arrived on Monday, the outside unit was checked, he checked the equipment in the basement but could not check the unit in the attic crawl space because he did not bring a ladder!! So of course nothing was done on that day. The following day a different technician was sent, who at least had sense enough to bring a ladder. This particular technician went into the crawl space took some pictures after which he proceeded to leave. I asked him what was his assessment and when could I expect service to be done. He said he was only told to come and take pictures! I have had to contact AHS for the past two days trying to find out what is going on it no one seems to know anything. I was told yesterday that I would hear from someone by the end of the business day or early the following day. No one called so I called back. Spoke to a different representative who said approval for the repair could not be given because the service technicians had not submitted any paperwork on what needed to be repaired. She called company and was told the person she needed to speak with wasn’t available but would get back to her later today. In the meantime, it is already 94 degrees at 12:38 pm here in St. Louis. When I last checked the thermostat in my upstairs bedroom yesterday it was 95 degrees. I am sure that I am not the only person who is having difficulty with their AC, I also understand that my emergency is not necessarily an emergency for them, but given the situation with the continuing high temperatures in the area, it would seem that a little more consideration would be given to making sure follow up with the repair company as well as with the customer is taking place. I have been a customer with AHS for nearly ten years, and prior that I was a customer for ten years while living in California. I have never missed a monthly payment nor have I had an outrageous number of service requests. This experience has even awful and it still isn’t resolved nor do I know how much longer it is going to take. This situation certainly is not in keeping with all of the glowing reviews I’ve read and will need to give serious consideration to changing to a different company or whether it’s worth having this service at all. Will be filing a complaint with BBB as well.View Less

alan smith, Lees Summit

On Aug 08, 2021

American Home Shield (AHS)

Great guy sent to re-key the house, including a couple of challenging locks in European French doors. was unable to key 2 because of an unavailability of parts locally, but instead directed me how to buy replacement parts so he could re- insert them. No fault of locksmith, in other words.

D Page, Kansas City

On Aug 07, 2021

American Home Shield (AHS)

I am very happy with the service I received from AHS and M** P** what a great job. They solved and fixed my problem the first time. M** P** was very professional, very knowledgeable, and courteous. I give them 5 stars*****

Tracie Robinson, Lebanon

On Jul 23, 2021

American Home Shield (AHS)

I was pleased with service and professionalism. Only wish there would have been more options for replacement, but I understand with Covid inventory everywhere are low. Needing a replacement and wanting it to match the color of my other appliances, which are white limited the choices greatly.

Mary Torres, Springfield

On Jul 18, 2021

American Home Shield (AHS)

AHS was very helpful and my request was quickly assigned to a local contractor. The contractor assigned came to house the next and resolved the problem we were having with our AC unit.

Christie Stewart, Branson

On Jun 29, 2021

American Home Shield (AHS)

Filed the claim and AHS took care of contacting someone the same day. The plumber wasn’t sure the claim would be covered but AHS took care of it. They had to cut a hole in my Sheetrock and were unable to fix it. I contacted AHS and they lined up another contractor at no additional cost. This is our second claim with AHS and we are very happy ...View Morewith their service. View Less

Harry, Waynesville

On Jun 02, 2021

Lowe’s Protection Plans

Worst customer service ever! Put on hold for 2 hours +. Four days in a row. I have had 11 repairs on a ******* and can’t get it fixed or replaced. Every time you talk to a customer rep they tell you a different story. Said they would call for three days now. Still no call.

Maureen Therese Crain, Lees Summit

On May 01, 2021

Cinch Home Services

Very pleased with technicians from Cinch Home Services, who repaired my dryer. Working well and doesn\'t sound like a threshing machine. They were very proficient, friendly and knew their job and left everything as they found it. Very satisfied except for long wait for parts and that wasn’t their fault.

Susan Dugan , Saint Louis

On Dec 29, 2020

American Home Shield (AHS)

I was so happy with the ease of filing the claim. The only issue I had was that the furnace went out on Christmas day. I tried calling the company that it was assigned to but it was an answering service. I was told they didn\'t do emergency calls for residential on holidays or weekends. I left a message to have them call me. They did return the ca...View Morell and got there right away on early Monday morning. They resolved the issue quickly.View Less

G Johnson, Lake Saint Louis

On Dec 11, 2020

Lowe’s Protection Plans

Samsung washer, just over a year old. Been out for 2 months. After vendor came to see it, they ordered a part that would be in the same week. It has had 6 new dates for the part. Finally they escalated after my 6th call. They tell me someone will call within a business week. That would be today, but the tell me no, it would be next Monday. If they ...View Morebuy it out for what I paid, I lose the rest of the 5 year warranty and the $200 pedestal drawer I bought with it, unless I can find the same model. Bought a fridge from the same Lowes. Used to like them, but have learned my lesson.View Less

Geri Watts, Pleasant Hill

On Nov 06, 2020

American Home Shield (AHS)

Bill from AC & DC was excellent! Very professional and knowledgeable! He was on time and fixed the problem very quickly. I highly recommend him for future assignments. Very courteous and friendly.

Kelly McNerney, Saint Louis

On Oct 11, 2020

American Home Shield (AHS)

We\'ve had to call them numerous times to follow up on plumbers that did not fix our pipes. They charged us the $100 service fee immediately, and then closed our service request ticket many times, after we have called them to let them know that, NO our issue has not been fixed. The plumber they had sent looked at the pipes, said he needed to "follo...View Morew up on a piece", and then refused to ever return any phone calls. Really just terrible, dishonest service. We feel very much cheated by this company after paying $500 for a warranty, and then $100 for a service, only to have them refuse to give any explanation or help, or resolve the issue in any way. We'll end up paying out of pocket for someone to help solve our plumbing issue, as AHS has proved to be useless.View Less

Devan, Saint Louis

On Oct 04, 2020

American Home Shield (AHS)

I called for rekey and dryer servicing. The company responded to request and found someone who arrived in our home within 1-2 days. They were professional, prompt, responsive, and completed the task effectively. Excellent service!

Maureen, Saint Louis

On Oct 03, 2020

American Home Shield (AHS)

We have been very pleased with AHS, we\'ve used them w/our primary residence and our rental house for 15 + years :) We recently had an the control panel of our oven go out, there was no part available so AHS went out their way to get the part repaired, saving us 1000\'s of dollars. Thank you AHS!

Phyllis, Saint Louis

On Oct 02, 2020

American Home Shield (AHS)

I\'ve always heard great things about AHS, its a wonderful Home Warranty program to have. It\'s a lifesaver, I have use it in time of troubles and breakdowns. I have been a member since 2018.

Nancy Queenen, Kirbyville

On Oct 01, 2020

American Home Shield (AHS)

Great job the repair gentleman was very nice and worked in a timely manner and finished when he said he would. Traveled on the weekend to complete the work.

Queonna Jackson, Saint Charles

On Sep 19, 2020

American Home Shield (AHS)

My rating for this company is a big fat “F”! AHS has failed to serve me as a customer over, and over and over again. I’m currently searching for a different home warranty company and WOULD NOT under any circumstances continue to do business with them let alone refer someone to them. This has been the worst experience of my entire life as AH...View MoreS care absolutely NOTHING about their customers. They are greedy, selfish and self centered. View Less

Steve Shiveley, Cassville

On Sep 01, 2020

American Home Shield (AHS)

AHS is a great company. I have never had a problem with anything with them. Every issue we have had has been covered with no complaint or problem with them. They fixed plugged drains, they have replaced a water heater, and have replaced leaky faucets. Everything is easy and fast.

David Klein, Saint Louis

On Aug 27, 2020

American Home Shield (AHS)

AHS provided the most outrageously poor customer service I have ever experienced. This complaint is in the context of the their failure to provide service in a timely and cover my related warrantied expenses during an air conditioning outage. This company takes your premniums and then hides behind a virtually impenetrable wall of outrageous phone ...View Morewait/hold times, foreign based call centers, passing a customer from team to team without resolution, lying and not doing what they say they will do, and specializes in being polite will offering absolutely no substantive assistance. One customer service rep tells you something that turns out to not be true when you speak to another. I was passed from one person/department to another, none of whom could provide a HVAC contractor to me in a timely fashion. I was told my claim was being "expedited" which was utter nonsense. One contractor after the next couldn't service my A/C in a timely way or just never bothered to call me back after AHS authorized them to service my unit. I asked to speak to a manager multiple times, I was told one was unavailable but that they would call me back. They never did. Other important "next step" return phone calls in the process I was told I would receive either from AHS or their contractors never came. After 4 days of no air conditioning during the hottest week of the year with a medically compromised child in the house, spending many hours on hold and getting bounced from one rep and team to the next, I begged for authorization to get my own contractor. They approved this verbally and said I only needed to call the authorization department to tell them my technicians diagnosis and to confirm he was licensed. I asked for written authorization so they would make good when the bill came. They explained "we don't do that." I now know this is simply so they can deny your claim and you have nothing to prove it. I continued to contact AHS to try to resolve the problem. They are now just saying I didn't follow the guidelines and there is nothing they can do. I am now stuck with a ~$9,300 bill as my A/C was severely damaged, would have required severe repair costs, and due to its age of 17 years, was not recommended by my HVAC contractor. I simply followed my contractors professional opinion and now AHS is refusing to pay anything (the replacement cost or even the cost of the repair) claiming that I didn't follow their "guidelines." Then they had the nerve to charge me for a $100 service call there approved contractors never performed. Now it is 30 days later--I have yet to hear from a manager. When I called Chase bank to cancel recurring monthly premium payments on my CC, the rep said she had worked with many similar complaints against AHS. This company is absolutely unethical and soulless. They took my money and turned my A/C outage into an absolute nightmare of countless hours of frustration and obstruction and now, a severe financial loss to my family during these hard times. This company is a SHAM--they collect your money and then make it virtually impossible to get coverage you paid for when you desperately need it. Would absolutely give them zero stars if I could submit this with zero which exactly what this company deserves. Buyer beware.View Less

David Klein, Saint Louis

On Aug 27, 2020

American Home Shield (AHS)

AHS provided the most outrageously poor customer service I have ever experienced. This complaint is in the context of the their failure to provide service in a timely and cover my related warrantied expenses during an air conditioning outage. This company takes your premniums and then hides behind a virtually impenetrable wall of outrageous phone ...View Morewait/hold times, foreign based call centers, passing a customer from team to team without resolution, lying and not doing what they say they will do, and specializes in being polite will offering absolutely no substantive assistance. One customer service rep tells you something that turns out to not be true when you speak to another. I was passed from one person/department to another, none of whom could provide a HVAC contractor to me in a timely fashion. I was told my claim was being "expedited" which was utter nonsense. One contractor after the next couldn't service my A/C in a timely way or just never bothered to call me back after AHS authorized them to service my unit. I asked to speak to a manager multiple times, I was told one was unavailable but that they would call me back. They never did. Other important "next step" return phone calls in the process I was told I would receive either from AHS or their contractors never came. After 4 days of no air conditioning during the hottest week of the year with a medically compromised child in the house, spending many hours on hold and getting bounced from one rep and team to the next, I begged for authorization to get my own contractor. They approved this verbally and said I only needed to call the authorization department to tell them my technicians diagnosis and to confirm he was licensed. I asked for written authorization so they would make good when the bill came. They explained "we don't do that." I now know this is simply so they can deny your claim and you have nothing to prove it. I continued to contact AHS to try to resolve the problem. They are now just saying I didn't follow the guidelines and there is nothing they can do. I am now stuck with a ~$9,300 bill as my A/C was severely damaged, would have required severe repair costs, and due to its age of 17 years, was not recommended by my HVAC contractor. I simply followed my contractors professional opinion and now AHS is refusing to pay anything (the replacement cost or even the cost of the repair) claiming that I didn't follow their "guidelines." Then they had the nerve to charge me for a $100 service call there approved contractors never performed. Now it is 30 days later--I have yet to hear from a manager. When I called Chase bank to cancel recurring monthly premium payments on my CC, the rep said she had worked with many similar complaints against AHS. This company is absolutely unethical and soulless. They took my money and turned my A/C outage into an absolute nightmare of countless hours of frustration and obstruction and now, a severe financial loss to my family during these hard times. This company is a SHAM--they collect your money and then make it virtually impossible to get coverage you paid for when you desperately need it. Would absolutely give them zero stars if I could submit this with zero which exactly what this company deserves. Buyer beware.View Less

Sara , Saint Louis

On Aug 19, 2020

American Home Shield (AHS)

AHS is a waste of money. Examples: 1. Our basement floods with sewage on a weekday. The company says we can’t get a plumber to come out for at least 48 hours but it could be longer. If you chose to hire someone on your own you will be responsible for any and all repairs because you aren’t using our contracted company. 2. Microwave blows th...View Moree circuit when we turn it on. We go months without a working microwave. Charged for 3 service calls ($225), finally get a part replaced which allowed the microwave to run for a few days before no longer working. We did finally get a new microwave but it was months of headache and “repairs”. With all of the service fees plus the cost of the warranty we are out more money than we would be without the warranty and purchasing a microwave on our own. 3. Dishwasher door broken. We are currently on nearly 2 months of waiting for repairs or replacement. We have been on hold for nearly 3 hours to either be hung up on or getting no answer. I have messaged the FB page and sent emails. No response to any attempt. 4. I am still being charged for a warranty that is useless. 5. Cancelling the warranty is next to impossible. Again, hours of wait time only to continue to be charged. To perspective customers: the security of this company is false. You will spend a lot of money for little to no security. We are first time home buyers and we received the same warnings but hoped we would have a different experience. Sadly, we have not. For the amount of money we have spent on the warranty we could have paid for repairs/replacementS on our own and still would have spent less money. View Less