Best Home Warranty Companies In dayton, nevada

Lynn Rader, Dayton

On Oct 04, 2019

Lowe’s Protection Plans

We purchased a LG Refrigerator at the Carson City Lowes in 2016 and purchased the extended warranty at the same time. Approximately two months ago our ice maker went out. The warranty covered the repair and everything seemed fine. We went on vacation on Sept. 1, 2019 out of state and on Sept. 16 our housekeeper called to say our refrigerator had ...View Morestopped working and that there was a terrible smell in the house. We figured it must have stopped shortly after we left so the food inside had been spoiled and sitting in the unit for at least two weeks. I called the warranty people and they set up an appointment with a local appliance shop (the same one that fixed the ice maker). I came home early from our vacation and met with the technician. The inside of the refrigerator and freezer smell so horrible that the technician was choking and near throwing up. After verifying that the compressor wasn't functioning he removed the doors so we could get the unit out of the house. The smell of decayed meat had permeated the insides of the unit and the repair tech said that although he could repair the damaged/unworking parts, he knew no way of getting that smell out of the air ducts and plastic inside the unit. He stated so on his work order report. I contacted Lowes warranty people and was told that the smell was not their fault and that they would pay to replace the parts but would not replace the unit with a new one. I was amazed. How on earth can they expect me to take this unit back in my house smelling like death????? I then called LG and was connected to someone I guess was in the Phillipines. I told him the details and he told me the same thing, that they were not responsible for the smell and that they would not replace the unit. He suggested that I try to get the smell out by using Coca Cola. Are you kidding me???? I asked him how I was supposed to do that and he said to spray the inside with the Coke. I then asked him how I should get the syrupy mess that would result and he said to wipe it down with water???????? Unbelievable!! I researched removing smells on the internet and most suggestions were to use white vinegar, baking soda, or cat litter to try and absorb the smell. I purchased all these products and decided to try and rid the unit of the smell. I removed all the trays and drawers and sprayed the inside with a bleach solution. I wiped that out and sprayed the inside with the white vinegar. I also placed some aluminum trays filled with baking soda and cat litter in both the upper and lower compartments. In the meantime, I contacted the appliance shop and was told that Lowes had approved the replacement of the damaged parts so I made a follow up appointment to have that done. Unfortunately, all my attempts to rid the unit of the terrible spoiled meat odor were for naught. The smell had permeated the plastic and ducts to the extent it is impossible to thoroughly remove. The technician came for the next repair appointment and replaced the compressor. This got the unit functioning as far as the cooling process goes. I told him that there were a couple issues I had noticed since we had moved the refrigerator from the house. The freezer door was not opening and closing correctly, a door latch for the upper door had broken and the hinge at the top of the left hand door seemed loose. The technician checked these items and told me he could get the parts to repair the freezer door and refrigerator door. But when he checked the hinge he discovered that a portion of the bracket that holds the hinge to the refrigerator case had broken and was non repairable. This now rendered the unit useless. The technician attempted to contact the warranty people but because of the late hour they were not available. The technician phoned me the next day and told me he had finally reached the warranty people and had explained to them that the damage to the hinge had taken place when we moved the refrigerator from the house to the garage and that it was not repairable. He said they told him I would have to speak to them directly. I called the warranty people and asked to speak directly to a supervisor. I was told no supervisors were available and that one would call me back. I was also told that Lowes would not replace the unit due to the damage that rendered it non repairable was incidental damage that they wouldn't cover. At this point I terminated the phone call. It seems that customer service is no longer meaningful to these giant companies that gladly accept your money at the time of purchase of their product, fully assuring you that if something goes wrong they will stand behind their warranty and take care of you. Since the unit didn't have this terrible smell when I purchased it, and since I didn't put anything in the unit that smelled like death, I would think that they would recognize that it was the failure of their unit that caused this problem. No one in their right mind would expect anyone to put an appliance back into their house, regardless of any repairs that had been made, that smelled so bad it makes you gag just to open the doors. I am done with Lowes. I will never buy another thing from them (and I have spent thousands of dollars in their stores). Nor will I ever buy another LG product. This whole experience has been terrible and I would highly suggest that you refrain from purchasing any major appliances, or their extended warranty.View Less

Barbara Loughead, Dayton

On Aug 01, 2018

American Home Shield (AHS)

My experience with the repair companies was outstanding. Their professionalism is second to none. American Home Shield is there for us and they are on the ball and don\'t leave us hanging. My husband recently passed away and when my issues surfaced, I called them and without any hesitation, they had the right company come and help me. Yes, I al...View Moreways recommend AHS to those that need help and I always will. View Less