over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 28, 2023
CITY:
Asheville
COUNTRY:
Buncombe County
STATE:
NC
POPULATION:
120389
AREA CODE:
828
ZIP CODES COVERED:
28801, 28802, 28803, 28804, 28805
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in north carolina
Sandra Grace, Asheville
On May 21, 2020
American Home Shield (AHS)
We have owned our home for two years now. Our home is 32 years old. We keep American Home Shield because of the confidence we have in getting major problems taken care of through AHS.
Jamie, Asheville
On Oct 09, 2018
American Home Shield (AHS)
STAY AWAY. I paid my deductible on August 21st for my broken AC unit. It\'s October 9th and it\'s still broken. I spend an hour on hold trying to call and get help, only to be told nobody can help me because it\'s always someone else\'s fault. I can\'t have a refund because "they don\'t give refunds" and I\'d have to pay a cancellation fee to end my contract. Apparently, the contract is only one sided -- I have to pay my monthly payment. They don't have to hold up their end of the bargain. HORRIBLE customer service, absolutely terrible experience with this company. Looks like thousands of other people agree. Run, far away. I'm going back to 2-10 Home Warranty, when my basement flooded, they were there and had it fixed within the DAY. That's how you run a company. Shame on you, AHS.
Caroline yongue, Asheville
On Aug 16, 2017
American Home Shield (AHS)
I have been trying for the past month to reach someone/anyone at American Home Shield to schedule an appointment for repair. Their online appointment has not worked and directs me to check back to schedule. It continues to not work. When trying to call (several times), I have waited over an hour for someone to schedule a repair appointment and finally gave up. Very frustrating. Why have this insurance policy if you cannot reach anyone to schedule service!!!
Tom Atkinson, Asheville
On Jun 19, 2017
American Home Shield (AHS)
Heat pump went out first of May 2017, took over a month to get a replacement installed and I had to cover over $1000 in items not covered by AHS. Parts not found for old HVAC and then a couple of weeks before the installer got the new unit in, then they had the wrong coil and another week to ge the right one. Not sure where the breakdown happened, AHS or the installer, but I thank God it was not as hot as it could have been. When the new unit finally arrived with the correct coil the unit ws installed in a little over 3 hours. Overall AHS is a great company but the cost keeps going up.
Enma Saiz, Asheville
On Apr 23, 2016
American Home Shield (AHS)
If I could give zero stars, I would. My stove downdraft system has been broken for over a month. AHS sent a technician back in early March for which I paid a $75 service fee. It is now April 24, and my stove is still broken. First, they tried to reject the claim because they thought it was a separate venting system, but the downdraft system is an inherent part of the stove, and they said that it was indeed covered after a phone call from me. Since the technician's visit in early March, I have called them multiple times, and they said the technician needs to provide them with a "part number." However, I spoke to their technician, and he said there is either no part number, or it is inaccessible, or otherwise unavailable. I need it fixed or replaced. That is what the warranty is for. I asked that a supervisor call me back about the delay, and I am still awaiting a phone call. How long can a covered household be without the use of a stove? Please ask that AHS do their job. If the part is not available or cannot be replaced (per their own technician), then they need to replace the stove ASAP!!
Ken M., Asheville
On Jul 23, 2014
American Home Shield (AHS)
I want low hassle experiences. I appreciated that I only had to make one call, the contractor contacted me as promised, came out as promised, did a thorough job and was extremely courteous. In, out, done. Me liked.
Samantha, Asheville
On Jun 15, 2013
American Home Shield (AHS)
Customer service was friendly and very happy to help. The technician sent out was knowledgable and was able to repair our appliances and the issues have not reoccurred. It was a pleasure to deal with everyone involved.
