Best Home Warranty Companies In durham, north carolina

Susan Sandhoff, Durham

On Oct 23, 2020

American Home Shield (AHS)

I have experienced a highly unusual event relative to my HVAC unit - and this has been an extremely lengthy and painful process America Home Shield. I was made a commitment from AHS representative Justin that AHS would be providing me with an account credit of $300 relative to the electrical components of my HVAC replacement. In addition, I was ...View Moretold that I would be receiving a credit for the $75 service call. Total credit to be issued: $375. On 8/4/2020 - in a follow up call, I talked to Lee at 12:35 p.m. who confirmed this credit amount, and informed me that the refund/credit had been processed. It is now near the end of October - nearly two months have gone by, and I have not yet received the credit. I was told by AHS representative Rick today 10/23/2020 that my refund will be processed today but will take between 14-21 days. I find this time frame unacceptable. After talking to his supervisor, he told me that this issue was beyond their scope to resolve - and therefore provided this email and dispatch number so you will be able to escalate and expedite the $375 credit I have been waiting to receive the check since 7/20/2020. The reason for the refund is because when the before repairman left he had checked the Freon and two days later the Freon had all leaked out. So we and Island Breeze manager think that the repairman may have broken the nozzle when he checked the level. AHS would only replace the A/C unit but the air handler we had to buy because it would not work with the new unit. The cost was nearly $4,000. Talking to AHS on the phone and being cut off or told a supervisor would call us back and never receiving a call or being put on hold for over 30 min waiting for a supervisor who never would come to the phone and the customer service rep would convey his apologies. We were provided with a complaint email contact and a dispatch number to attempt further escalation and expediting of the credit we have been waiting on for over three months. Believe it or not, the auto-response stated it would be from 14-21 days to receive a response. Time to contact the CEO.View Less

Veronica Yoshida, Durham

On Sep 01, 2020

American Home Shield (AHS)

Call was responded to very quickly, service was provided in a short order and all was well. I will use them again in the future. We have been AHS customers for several years.

Francois Burman, Durham

On Feb 05, 2020

American Home Shield (AHS)

After our furnace stopped working in the middle of the night, the entire process of getting it repaired was so simple and effective. I cannot see an App for this, but the website has all the information you need. The technician was prompt, knew exactly what to do, ensured it all worked, cleaned up afterwards, and was a pleasure to deal with.

Valerie Brown, Durham

On Apr 02, 2019

American Home Shield (AHS)

I used American Home Shield for maintenance on my air conditioner. Had I not read about this in AHS newsletter, I never would have considered it. I see the commercials on TV about having this done, just never did. Now I know my summer will be problem free-I have confidence knowing that my unit is in tip top shape.

BRENDA CHAPMAN, Durham

On Apr 01, 2019

American Home Shield (AHS)

Since Oct.1018 I have called AHS twice for 2 Different problems. One was a continuous running toilet and the other in February 2019 for my Washing Machine which wasn\'t draining. Both issues were handled in a timely manner and so far, they have not re-occurred. I was happy with the professionalism of the service techs. It gives me a since of securi...View Morety knowing that I don't have to call all around on my own to find help when I need it. I am very pleased with AHS thus far and plan to renew my contract when it is up. Based on my experience I would recommend them to others.View Less

MITZI, Durham

On Aug 15, 2018

American Home Shield (AHS)

Still no call back on my washing machine and why it’s so loud all of sudden. The phone wait is ridiculous and everyone has an accent which makes it hard to understand them

Lucy Johnson Pruden, Durham

On Aug 02, 2018

American Home Shield (AHS)

I am pleased with the prompt service provided by AHS and its vendors.

Haven E Carter, Durham

On Mar 14, 2018

American Home Shield (AHS)

It slays me that I pay for total coverage and don\'t get it. I am handling an outstanding issue on my Mother\'s home from late December that is still open and I cannot get through on your phone lines. The best thing is that usually, the technicians that come out are top-notch except for the one that came to my Mother\'s.

Kelly Brabec, Durham

On Dec 15, 2017

American Home Shield (AHS)

What a horrible experience! Inefficient and incompetent staff and contractors! For 4 days I have been told my claim will be "expedited" and I am still no closer to a resolution! All the while my water heater is pouring water into my garage. I was told I can find my own contractor and they will reimburse the expense if it\'s is covered. What am ...View MoreI paying a a home warranty company for if I have to do their job? I NOT recommend American Home Shield!View Less

MITZI, DURHAM

On Nov 28, 2017

American Home Shield (AHS)

AHS WAS VERY TIMELY AND EXCEEDED OUR EXPECTATIONS. WE ARE VERY PLEASED WITH OUR SERVICE

Lynette Cradle , Durham

On Nov 20, 2017

American Home Shield (AHS)

I really have benefited over the last few months from your service. The repairman with your company have been efficient and courteous.

Sacha Porges, Durham

On Nov 02, 2017

American Home Shield (AHS)

Whenever we need service, AHS consistently comes through - we have been Customers for over 15 years and at least once a year we find ourselves very grateful that AHS is there to help us. Their service contractors are unfailingly polite, punctual and do a great job. Overall, we are very pleased.

D Caballero, Durham

On Aug 23, 2017

American Home Shield (AHS)

Had several items that needed servicing. Made one call and within a few days they all were fixed: a ceiling fan, the fridge and the A/C. Sure, I had to pay a separate deductible for each item, but I would have probably paid the $225 just to get the fan fixed. Courteousness was the order of the day from the CSR to the technicians who served us in ou...View Morer home. I would recommend AHS to anyone who asked from whom they should get their home warranty.View Less

Jason R Redmond, Durham

On Jul 17, 2017

American Home Shield (AHS)

Was a bit unsatisfied with the money I had to pay for repairs to my water heater. Felt the upgrades could have been covered, but its water under the bridge.

k Smith, Durham

On Nov 28, 2016

American Home Shield (AHS)

I\'ve had AHS for two and a half years, and they continue to disappoint me. Their contractors are unreliable, unprofessional, and more often than not, incompetent. I have had work done on my AC/Heat unit four times now, instead of replacing - it\'s been bandaided again and again. The most recent breakdown left me in the middle of summer without ...View Morean AC unit, and none of their contractors could make it out to even look/diagnose the unit for days. I had to find my own servicer and was told that I could submit the bill for reimbursement; five months later, I received a check for 1/4 of the repair cost that I had already paid, and the company will not work with me on the full reimbursement (as stated in email). I've had similar issues with plumbing repair, having to have service men out three times to fix the same one problem - with the second spending more time talking about how bad the first contractor was than they did repairing; having done no better as I had to have a third contractor come out to fix. I could go on, but have wasted enough of my day on the phone with customer service trying to get help (to no avail). Please save yourself time and money and do NOT purchase a warranty through this company.View Less

Justin Perry, Durham

On Sep 21, 2016

American Home Shield (AHS)

Do not believe all these positive reviews. AHS obviously filters out the Bad ones on this site. Look at Rip off Report and talk to the better BBB in your area. The contract has all sorts of Loopholes where they rape your wallet. I can deal with the fact they screw their customers but waiting on hold for and hour+ is what kills me. I have spent so m...View Moreany hours holding just trying to talk with someone its ridiculous and I am a patient person. I assume if they make me hold for hours my phone will die or I will just give up. View Less

Frank Edwards, Durham

On Sep 12, 2016

American Home Shield (AHS)

I recently signed up for AHS because my experience at my home in Tampa Fl. was very positive. I received very good service there. I have not had any need to call upon AHS since I signed up a few months ago, but it is comforting to know that I have a reliable service to call upon when needed.

West Patrick, Durham

On May 27, 2016

American Home Shield (AHS)

I had to have my garbage disposal checked out because it had stopped working. the tech that came out was very friendly, and knowledgeable, he repaired the disposal. afterwards he even advised me if the problem happen again what I could do myself. I was very saticfied with his work, his attitude, and professionalism.

Mary Jennings, Durham

On Dec 04, 2015

American Home Shield (AHS)

The person I initially spoke to on the phone was understanding and empathetic . I was quickly paired with a contractor in my area. The contractor and I made contact and he was quite professional, timely, and did quality work.

James Bulfin, Durham

On Dec 04, 2015

American Home Shield (AHS)

The contractor, who was very upbeat and professional had to return to my home to resolve a repair leak issue from my garbage disposal. the contractor, found the issue immediately, and reset the disposal. He apologized for having to come back out, and not repairing it right the first time. I have not had a problem with the disposal since.