Best Home Warranty Companies In greensboro, north carolina

Taylor Martin, Greensboro

On May 28, 2022

Lowe’s Protection Plans

I have called every day for almost two weeks and no one has done nothing to fix my dryer and I bought a five year warranty I even complained to corporate and nothing has been done I have now complained to bbb and now North Carolina dept of Justice . I will never use Lowes again please don’t buy their protection plan they don’t do anything but l...View Moreie and give you the run around. The staff is rude and long wait times.View Less

Jay Ganji, Greensboro

On Jul 16, 2021

American Home Shield (AHS)

have been with AHS for >10 to 15 years. We have a old AC unit that is 20+ years old and we know we have to replace it. As we have been loyal customers with AHS, I thought they would take care of their customers and do the right thing. For the last 4 years, we have had repairs on the unit and pay multiple times the service charge of $125 per call, ...View Moreplus any Freon used (just paid $385.00) and monthly AHS dues of $53. I placed a call to them sometime June 20th and it was decided the compressor needs to be changed and they ordered the part. Waited 2 weeks and got a bad compressor. They had to send it back and now we have no AC for the past one month and still no good answer from AHS. They will not replace the unit no matter what happens. They will keep changing parts and keep charging service fees until you get tired and replace the unit yourself. I am very frustrated with their service and would never recommend them to anyone. They may be okay for minor repairs, but do not expect them to replace your appliances or units no matter how long you are a customer with them. I have had multiple phone calls, spent hours on the phone with the same problem year after year, and will report them to BBB.View Less

Deborah Sanders, Greensboro

On Sep 12, 2020

American Home Shield (AHS)

I really enjoy working with AHS they schedule my appt for me with he repair company and just made everything so easy. Thank you. Mrs. D. Sanders.

Dale Stacy, Greensboro

On May 17, 2019

American Home Shield (AHS)

This is the first use of my AHS service contract ... Outstanding service for an A/C tune-up ... technician found items to be repaired & he called AHS for authorization ... The customer service rep from AHS gave immediate approval & my system is now updated with new parts for more efficient operation ... Thank you AHS for your quick response & for b...View Moreeing aligned with local professionals of high quality service.View Less

Sherry Clausen, Greensboro

On Apr 22, 2019

American Home Shield (AHS)

I love AHS. I usually go online to request service. The people or company I am assigned is always great. Recently I had a problem with 2 toilets in my house. The plumber who came was professional and did the job in about 2 hours. He was personable and knowledgeable.

Rejimon, Greensboro

On Dec 23, 2018

American Home Shield (AHS)

Very professional company. Easy to deal with. Highly recommend.

Jane Dionne, Greensboro

On Dec 22, 2018

American Home Shield (AHS)

The online ordering of service could be better Needs a spot for important comments/ information

christine, Greensboro

On Oct 16, 2018

American Home Shield (AHS)

Poor. If there was a negative one it would be it. I called AHS to fix my dryer. They sent out representatives each time and fixed a part only to see the unit was not working. when the contractor said he could not find the part, i called AHS ad they said they would find it their supply and ix it. It has been 3 months and no response. Totally di...View MoresappointedView Less

Terri Hersh, Greensboro

On Aug 26, 2018

American Home Shield (AHS)

I\'m a new customer and don\'t have much experience with AHS. That being said, if my continued experiences with them are anything like my first, I will remain a happy customer. We purchased a home warranty when we purchased a home recently. About two months after moving in, summer hit in the south with full force, and our a/c left much to be desire...View Mored. It ran continuously and still didn't cool our home. AHS put us in contact with a repair company, who called and scheduled a visit immediately. They quickly found the issue. The not only fixed that, but they totally serviced the unit while they were here. Some companies would have fixed the problem and left it at that.. leaving you with future problems. Great value on the service call. Thanks AHS.View Less

Curtis Patterson, Greensboro

On Aug 18, 2018

American Home Shield (AHS)

Been with AHS since 2011. My first contract was suppose to cover HVAC and appliances. Used AHS a couple of times. Worst customer service I’ve ever encountered. AHS admin are terrible. Nobody knows anything. No supervisor to talk to. Language barriers. Bad experience on the phones. Spent about six hours on the phone all total. Seven different cal...View Morel. Ridiculous. I wish I could get all my money back. View Less

Celeste S Dixon, Greensboro

On Aug 10, 2018

American Home Shield (AHS)

DO NOT BUY AHS...AMERICAN HOME SHIELD! Air Conditioning stopped working...called AHS, they called Advanced Appliance, they couldn\'t come for at least 5 days. Call AHS to complain, was told by 2 people on the phone they couldn\'t get anyone else to come. Worked with another person online, who actually did spend some time calling people and he ca...View Morelled me later last night after I had already gotten someone (not from AHS) to come and it was the thermostat and he put in a new one for $68.00. Less than the 75.00 charge. Now AHS says they will not refund this months billing due to me wanting to cancel my contract mid year. I have been paying them $58.00/month for almost 10 years with 3 phone calls and one they fixed my 20 year old washing machine with a plastic garbage bag tie!!!! DO NOT BUT THIS CRAPPY WARRANTY!!!!! View Less

Karen Moore, Greensboro

On Aug 20, 2017

American Home Shield (AHS)

My AC unit stopped working, so I used the American Home Shield website to request service. I promptly received a call to schedule the visit, plus a reminder call on the day of the appointment. The technician came as promised. He was polite, knowledgeable about what needed to be done and completed the work quickly. I would and have recommended AH...View MoreS to my friends and family.View Less

Ken Toffel, Greensboro

On Aug 15, 2017

American Home Shield (AHS)

Fast service fixing my shower drain leak, BUT AHS doesn\'t cover the damage the leak caused?

Arthur Samet, Greensboro

On Jul 22, 2017

American Home Shield (AHS)

AHS does not provide the minimum level of customer service expected. I have been told by the owner of the contracting company they hire for HVAC repairs to do as little as possible to get the unit running. If you try to talk to AHS to report a service call or question a contractor or denied claim you will spend at least :30 minutes to two hours wai...View Moreting to on hold. I recently spent 2 hours discussing with a "manager" that I had to hire my own contractor to come fix the unit because after waiting Friday to Tuesday evening to get their contractor to the house, the contractor apparently repaired a working unit and not the broken one. When I called the contractor back he said it would be two days before they could return. He also said it was not unusual to work on the wrong unit if the house had more than one..... After calling AHS to explain I needed a qualified contractor who could respond quicker they told me I did not get prior approval. I actually called on Monday and they said a manager would call me back. I waited 1:30 to talk to a manager on Friday after no one called me back. The manager also said I would be responsible for the service call charge because I should have been outside and told the contractor he was working on the wrong unit. I have never had to tell an HVAC contractor more than what area of the house is not working and follow him around to provide quality control and quality assistance. It is my opinion that AHS practice unfair and deceptive trade practices in selling service warranties and then making it difficult to utilize the service, denying claims and charging for service not rendered. I have seen the former class action suits and will be contacting a lawyer to investigate the validity of another lawsuit. I am not interested in making money off of a lawsuit but feel it is the right thing to do for all the customers who are not being treated unfairly and with deception. I find it hard to believe a publicly traded company (SERV) would allow this type of business in their portfolio of companies and the institutional investors would trust the leadership with the direct conflict with the stated vision and mission statements of Servicemaster and AHS (including Terminex as one of the portfolio companies). DO NOT EVER ENGAGE WITH AHS!View Less

Felicia Scott, Greensboro

On Jul 16, 2016

American Home Shield (AHS)

The contractor came on time, fixed the problem in no time. In less than 15 minutes. He was professional, cutious and polite. Customer is always great with setting me up with someone to fix my problems.

Susie Dupas, Greensboro

On Feb 03, 2015

American Home Shield (AHS)

On many service request call I have had electrical, plumbing, air condition, stop drainage, washer & dryer and etc. service preform I have been total please with the service preform, time frame of work as well as cleanliness of the contractors upon completion of their work also making sure I understand the work that had been done. I call please...View More with the call request center in the way they handle my problems in making sure I am very please.View Less

Reggie Baumgardner, Greensboro

On Nov 17, 2014

American Home Shield (AHS)

Our refrigerator was not dispensing filtered water......seems like small issue except when the city water is not that good...I called AHS and the customer service representative was very kind and understood the issue. A service tech was sent out and said they had fixed the problem. A couple of days later the problem re occurred. I called AHS back a...View Morend the customer service rep apologized and said they would send out another company and they would be getting a hold of me. Within 2 hours the new company called and said they would be right over. The tech showed up....identified the issue as a cracked water container and he would have to order the part and come back. Within two days!! he came back and replaced the part and everything was working as it should. He picked up/cleaned after himself and it was an excellent experience. Like I said, it may seem like a small issue but AHS made it seem like it was the only issue they wanted to work. Made me feel like a valued customer.....I recommend AHS to everyone!!View Less

Lisa Boushy, Greensboro

On Sep 17, 2014

American Home Shield (AHS)

My family and I have American Home Shield contracts on 8 properties for which I manage the service calls. As a general rule, the contractors sent by AHS are courteous and helpful, communicate proactively, and arrive within the window they have promised. In the occasional instance that I have had issues with coverage or contractors, AHS has a cust...View Moreomer resolution center that has extremely knowledgeable and competent personnel who are eager to resolve problems as quickly as possible and as fairly to the customer as is permitted by their contracts. The areas that I can see room for improvement are in the website, which could be expanded to allow more self service by the customer, in training of first line employees, who are not always very well versed on the contract coverages, and in the explanation and justification of coverages offered by AHS. As time has gone on (we are customers since 1995), there are more and more exceptions in some areas of coverage while other areas of coverage have expanded.View Less

VICKIE FOUST, GREENSBORO

On Nov 23, 2013

American Home Shield (AHS)

THE VENDOR THAT CAME TO CHECK MY HVAC WAS ABSOLUTELY WONDERFUL. ONE OF THE MAIN REASONS I CHANGED TO AMERICAN HOME SHIELD WAS BECAUSE OF THE VENDORS MY PREVIOUS HOME WARRANTY COMPANY. THEY WERE VERY RUDE AND NOT CUSTOMER FRIENDLY AT ALL. ADVANCE, THE COMPANY AHS HAD COME TO CHECK OUT MY HVAC WAS RIGHT ON TIME, EVALUATED AND RESOLVED THE PROBLEMS AN...View MoreD DID IT ALL WITH THE UPMOST IN FAVORABLE CUSTOMER SERVICE. I WOULD REFER AHS AND ADVANCE TO ANYONE.View Less

N. Yarden, Greensboro

On Oct 31, 2012

American Home Shield (AHS)

I have been with AHS for 17 years. Small repairs were done with no issues. Bigger repairs, most of the times, were initially denied and required more calls and time to spend with customer service in order to get the repair done. There is also an additional charge by the service contractor for items that are not covered. Some claims are denied under...View More a claim of improper installation and you have to show that the item passed city/county inspection, or was actually installed by AHS contractor in past service calls. Over so many years, the amount I paid AHS in total is probably less than what AHS had to spend on me, but if I had to repair it myself I would have to pay more (since AHS gets lower prices from the service providers that what they will charge me). Recently, I got a letter that stating that AHS, after to review of my claim history, will not renew my contract. That sounds very unfair and this are my thoughts in regards: All together, I already put into the system thousands of $. During those 17 years, Both of my heat pumps were replace, one by AHS and the second with the same brand AHS is using after a cash out situation. All the work was done by the same contractors that AHS is using. So, my point is that if I am using the same equipments AHS are installing and the same contractors that AHS are using are servicing my heat pumps, then the "too many" repairs I required are just an outcome of the quality of those equipments and the contractors, all approved by AHS.View Less