over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 25, 2023
CITY:
Waxhaw
COUNTRY:
Union County
STATE:
NC
POPULATION:
45097
AREA CODE:
704
ZIP CODES COVERED:
28173,
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in north carolina
Botros Sharowbeem, Waxhaw
On Sep 02, 2020
American Home Shield (AHS)
they was great and very helpful fixing the fridge problem; then replacement actually we are subscribing service with them more than 12 years thant so much ans wooo ooooooooooooooooooooooooooooooooooooo oooooow for you
mary ann dolan, Waxhaw
On Jun 25, 2020
American Home Shield (AHS)
We had a problem with our air conditioner, called customer service and within one day they had a repairman to our house and fixed the problem. Repairman was professional, courteous and efficient. The only downside to AHS is the wait times for customer service, you can be on hold from 1/2 hour to an hour and it\'s been like that for over a year. Other than that we are satisfied.
Todd Pierce , Waxhaw
On Feb 12, 2018
American Home Shield (AHS)
Would get s better review from me if you could ever get anyone on the phone. Ridiculously, absurdly and infuriatingly long periods of time before someone answers the phone. Service requests online are simple and I’ve been pleased with all of the service I’ve received and typically in a timely manner. Just don’t expect anyone to answer when you call.
Robert Cashion, waxhaw
On Oct 20, 2017
American Home Shield (AHS)
Service was timely, efficient and professional. Only comment would be AHS changed mid-year 2017 to go to a pre-paid service fee and did not communicate that very well and it created some confusion regarding whether on not I should pay the service provider the service fee directly, but we got it straightened out . Our overall experience with AHS has been extremely positive. My only other comment is it would help if they would address their call wait time to get that reduced, but I try and do as much online as I can to avoid having to call directly. We experienced wait times as long as an hour on multiple occasions .
Lisa Smith, Waxhaw
On Oct 13, 2017
American Home Shield (AHS)
Very frustrated. An electrician they sent to my house took my outdoor light to fix it. Never returned it and won\'t answer calls or return messages. After 2 1/2 weeks I reached back out to American Home Shield. I\'ve had to call 3 times and EACH time I\'ve been on hold FOR OVER AN HOUR before they return my call. All they tell me is they\'ve left a message with the electrician. There's never any other followup and so I have to call them back (another one hour wait time). This was never an issue with 2-10 Home Buyer's Warranty company. A human answered the phone immediately, they were helpful, and I never had any issues. Sure wish I had kep them!
Michael DeGaray, Waxhaw
On Jul 22, 2017
American Home Shield (AHS)
Customer Service was terrible. My AC went out during a heat wave. I called the provider AHS gave me but they could not come out for 3 days. I called another contractor who was available. I attempted to call AHS to get approval but was on hold for one hour. I have 3 small children and my wife is pregnant. I needed to act to get my AC fixed. While on hold, the contractor who was available had immediately came to myself, found the problem, and gave me a quote. What was I supposed to do? I don't know how long I will be on hold. The contractor isn't going to sit there and wait. I cannot risk going a long time without work AC. I had him do the job. I finally got through to a rep. The rep had no interest in here my circumstances. I asked to speak with a supervisor and the supervisor refused to speak with me. I was told I would get a call from him within 48 hours per company policy. It has been 4 days. I'm fine with paying the difference between the contracted rate of AHS preferred providers and the fee charged by the contractor I used. But the rep I spoke with seemed more engaged in denying my claim because I didn't get prior authorization. I tried but when you are in the middle of your work day for an hour and cannot get anyone on the phone, you do what you think is reasonable.
Stephen Whitworth, Waxhaw
On Nov 14, 2014
American Home Shield (AHS)
Overall, a painless experience. I made the appointment online, which was easy, and the service tech called quickly to schedule an appointment for the next day. He came out to fix dryer and refrigerator issues. The service tech showed up on time and was knowledgeable and experienced. He had to order parts for the refrigerator, which took about a week. He called to reschedule and came out as promised. He was on time, neat, and very nice. Was definitely pleased with the overall experience.
