over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 26, 2023
CITY:
Tulsa
COUNTRY:
Tulsa County
STATE:
OK
POPULATION:
413574
AREA CODE:
918
ZIP CODES COVERED:
74101, 74102, 74103, 74104, 74105
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in oklahoma
Gus Oliver, Tulsa
On Feb 21, 2023
Lowe’s Protection Plans
Our freezer went out for the 4th time. When it went out the last time they said it was because it was too packed so threw out everything making sure it was packed right so no payment on the $500 lost food. The defroster stuck again on 1/30/23. The 800 number said i must. Have the plan number. Sevrral days later i called only to be told the plan ID pops up on their screen automatically. First available date was almost a week later. The service place called the day of rhe repair appointment asking me to send them a photo of the data plate with the model # that they already had so they could get the parts first. A few days later they called to come out. They said it was the sealed system which they did not repair. Then another company came out and fount it was the defrost system just like the other failures. Had to order parts. Stood me up on day of repair. No phone calls. I cant get thru to them so almost a month has gone by with no wirking freezer. Also warranty i purchased included $300 in lost food but now that a third party administers this, they refuse to honor this provision and only pay $100.
Judy Cope, Tulsa
On Apr 08, 2022
American Home Shield (AHS)
Technician was very knowledgeable. Explained the situation to us. Parts were unavailable and washer could not be repaired. AHS gave us a fair settlement. We recommend them to friends and family.
William Shoaf , Tulsa
On Mar 24, 2022
American Home Shield (AHS)
Everything was good except the turnaround for the part from AHS!!! AMP Delivered on everything they said they would abs kept in phone contact and text contact through the whole process
Brad Burnham, Tulsa
On Feb 12, 2022
American Home Shield (AHS)
My experience with American Home Shield this time was very positive. They referred me immediately to a local vendor that took care of the issue within 24 hours and had my furnace back in working order.
Kristina Marcotte, Tulsa
On Sep 03, 2021
American Home Shield (AHS)
After a frustrating experience getting my washer and dryer fixed, M***** reached out. Not only did she send a new company out to fix my dryer, she reimbursed me for the washer I had to purchase while waiting for the issue to be resolved! Im so happy to have this fixed and she was a pleasure to work with!
Laura McDermott, Tulsa
On Oct 07, 2020
American Home Shield (AHS)
ahs sent me an email re: heating tune-up, which i greatly appreciate. AMP mechanical hvac inc are great! they arrived on time & preformed the heater service completely. 5 stars
CHRISTY TIPTON, Tulsa
On May 12, 2020
American Home Shield (AHS)
The service technician was professional, knowledgeable, and friendly. Even when we had a follow-up appointment, the service was still great. Our A/C unit is very old, so we were hoping they could fix it to their best to their ability and they did.
Trula Roberson, Tulsa
On Feb 18, 2020
American Home Shield (AHS)
Absolutely Wonderful, Professional, Polite, Timely, Knowledgeable! Best experience ever with American Home Shield. I recommend AHS to anyone of a home warranty. Excellent job by the contractor. I can\'t say enough.
Brittney Summers, Tulsa
On Aug 03, 2019
American Home Shield (AHS)
DO NOT EVER USE AHS. They have the worst customer service and have been the biggest headache to work with. Look for another company!! Biggest mistake we have made as homeowners is going with them. We have paid over multiple years with no claims. The few times we have needed things we have been double charged and sent poor technicians.
Bob Studebaker, Tulsa
On Jan 15, 2019
American Home Shield (AHS)
Just had my first claim experience with American Home Shield. BAD NEWS! They must pack their reviews with 5 stars from their media team daily to bury all the one stars they surely receive and deserve. Absolute rip-off in my opinion. Feel free to contact me for complete details. bob@gobobpipe.com . PROCEED WITH CAUTION
Marcello, Tulsa
On Jan 05, 2019
American Home Shield (AHS)
Could not be worst! I filed a claim with them on Tuesday, for a broken pipe. A company was assigned to do the job but, because the leak is under the sauna, they said they wouldn\'t touch it. Now the leak happens to be under the sauna, but the sauna itself has no water as it\'s a dry sauna. It\'s like saying "we don\'t fix leaks that happen to be under a kitchen floor"... So the claim was supposed to be reassigned to another company. When I checked online, the claim had disappeared. And I filed a new one. Guess what? The same company was assigned to do the job... So I called AHS. First time I was on hold for 1 hour and 12 minutes. When the lady answered, I shared politely my displeasing with the long wait. She went on lecturing me about how she had just hang up with another customer and, when I tried to put a word in, she hung up on me. HUNG UP after 72 minutes of wait! So I called again. This time I only waited 50 minutes. The lady that answered had a rather poor English accent, she was very hard to understand. I am not discriminating, I am Italian so I know a poor accent when I hear one... I explained the problem, she mumbled something like she understood, she apologized for the inconvenience and put me on hold. I have now been on hold for an hour and 37 minutes (make it an hour and fifty now...), plus an hour and 12 to start with plus 50 before talking with someone on the second call. All that to correct a problem they created. And this is not the end of it, as I am still on hold. I will let you know how this story ends... AHS is terrible, save your money, they will do anything not to pay your claim, which includes canceling claims online and not talking with you. And if they cancel the claims and you can't talk to anybody, the only thing left to do is continue paying the $1100 I pay for the year or they will send the contract to a collection agency. Man, I thought the Italian Mafia had the extorsion thing down to a science, but boy AHS has a leg up on them!
Marcello Angelini, Tulsa
On Jan 05, 2019
American Home Shield (AHS)
Could not be worst! I filed a claim with them on Tuesday, for a broken pipe. A company was assigned to do the job but, because the leak is under the sauna, they said they wouldn\'t touch it. Now the leak happens to be under the sauna, but the sauna itself has no water as it\'s a dry sauna. It\'s like saying "we don\'t fix leaks that happen to be under a kitchen floor"... So the claim was supposed to be reassigned to another company. When I checked online, the claim had disappeared. And I filed a new one. Guess what? The same company was assigned to do the job... So I called AHS. First time I was on hold for 1 hour and 12 minutes. When the lady answered, I shared politely my displeasing with the long wait. She went on lecturing me about how she had just hang up with another customer and, when I tried to put a word in, she hung up on me. HUNG UP after 72 minutes of wait! So I called again. This time I only waited 50 minutes. The lady that answered had a rather poor English accent, she was very hard to understand. I am not discriminating, I am Italian so I know a poor accent when I hear one... I explained the problem, she mumbled something like she understood, she apologized for the inconvenience and put me on hold. I have now been on hold for an hour and 37 minutes (make it an hour and fifty now...), plus an hour and 12 to start with plus 50 before talking with someone on the second call. All that to correct a problem they created. And this is not the end of it, as I am still on hold. I will let you know how this story ends... AHS is terrible, save your money, they will do anything not to pay your claim, which includes canceling claims online and not talking with you. And if they cancel the claims and you can't talk to anybody, the only thing left to do is continue paying the $1100 I pay for the year or they will send the contract to a collection agency. Man, I thought the Italian Mafia had the extorsion thing down to a science, but boy AHS has a leg up on them!
Alan R Aaron, Tulsa
On Jul 11, 2018
American Home Shield (AHS)
First contractor wouldn’t return my call and then when I complained, said it would be three weeks. Wouldn’t recommend them to anyone ever. Have shared my experience with multiple people and will continue to do so. Always easy to say your customer focused and then hope they don’t complain when it’s so much less than satisfactory. Another company, out of southern Oklahoma actually come up on a Sunday, early evening, and had my air conditioner back to perfect working order. The other company, no name I’ve ever heard of, out of Broken Arrow, couldn’t be bothered.
Anna Burton, Tulsa
On Jul 09, 2018
American Home Shield (AHS)
I could not be more dissatisfied with American Home Shield’s lack of customer service or honesty. My family, including my husband and my elderly parents who live with us have been without A/C for 3 weeks now. AHS sent the first A/C service company who would not even look at our system because it is supposedly not up to code, which was not mentioned in our home inspection when we bought the house a 18months ago. That service company proceeded to tell us we needed 12lbs of coolant added! We contested their diagnosis so AHS sent another company out for a second opinion. The second company said we did NOT need any coolant! Yet our A/C is still not working! I have called many times and been on hold for at least an hour. I have spoken to many associates at AHS and only one of them seemed willing to render the situation. So far, I don’t know who to trust. One of the service companies is lying or does not know what they are doing. And AHS has NOT done anything they said they would do. A shield is meant for protection so at the very least I should get honesty, but protection would be really great considering we are paying for it. I don’t know what to do now that I have called in yet again to speak to someone I can understand and was hung up on. I have been very considerate with my words while speaking to associates which they would be able to verify since they record each call. I hope reading this review as given insight to anyone looking for a home warranty company they can trust. We will not be continuing with them next year.
Marvin Jeter, Tulsa
On May 30, 2018
American Home Shield (AHS)
When I first started my insurance with American Home Shield, they were fabulous. Now, they are worse than pathetic! I cannot even get them to get my call to a supervisor because they are "experiencing such a high call volume!" I would recommend searching every other available provider before I ever contracted with them again!
Bonnie Segard, Tulsa
On Mar 12, 2018
American Home Shield (AHS)
I certainly don’t mind paying my $49 a month for coverage . However I really do think that $75 co-pay is entirely too high . I seldom have to use the service maybe once or twice a year and I think that my $600 or so that I pay ought to cover more of the deductible.
Matthew Baxter, Tulsa
On Jan 30, 2018
American Home Shield (AHS)
AHS was great until it came time to spend money to fix problems. I’ve spent over 40 hours on hold with them and less than 3 hours on the phone with someone trying to get multiple systems repaired. Their most recient tale is that they will only replace plumbing if it is leaking. However my plumbing if failing due to corision which is covered but they will no longer respond to my inquiries. I could not in good conscience recommend AHS to anyone including horrible people like Hitler, Pol Pot, Stalin and Mao Ze Dung. Although if one of those people had to deal with AHS, the issues would have been fixed a long time ago. I’ve stopped paying my premium and an outstanding service call fee because legally they have to go to arbitration to collect that and it costs them $2500.00 just to file, and the person who files for arbitration is responsible for that fee win or lose. When I sell my home I will not include an AHS warranty for the purchaser, and if it is included in the next home I purchase I will never activate it. AHS makes Congress look good, and Comcast will eventually learn of how horrible AHS treats their customers and I’ll pay AHS to teach Comcast CSRs how to be as rude and condescending as the people AHS employees.
Jack J, Tulsa
On Nov 15, 2017
American Home Shield (AHS)
STAY AWAY! AHS is not worth the time and money you have to spend. It is easy to request service online, but after that you spend over 1 hour every time you have to call them - which is a minimum of 2-3 times per claim. They will also try and charge you multiple times for the same service request. I would not recommend AHS to anyone
Khanh, Tulsa
On Oct 05, 2017
American Home Shield (AHS)
I will not be renewing AHS. There were pumping issues that is below eye level, they would not cover to repair. The only repairs they are covering is things they can see which are parts that you can buy for a few bucks and install it yourself. The deductible is not worth it. The things they cannot see they would not cover even though its part of "plumbing". Some of their vendors are great and some are terrible. No call and no schedule. No follow up or response on some. I had ductwork order and the vendor call to ask about issue and I specifically said cleaning. Turns out when they came out, they don't do cleaning. So they took the service call and did nothing. I had another company that I paid to come out and also found holes in the ductwork that the AHS vendor says everything is fine. So repair service is not always great. And if you are unhappy they would send out the same vendor. Which makes no sense because of the job you just complain about, they are going to send the same bad company to service it again.
Abbey, Tulsa
On Sep 25, 2017
American Home Shield (AHS)
Our air conditioner went out in the middle of August in Oklahoma. Needless to say, our house was extremely HOT. We filed a claim on a Thursday and were told that the earliest someone could be out would be the coming Monday. I called AHS and was on hold for at least 40 minutes each time I called (due to a high call volume) and when I got in touch with them, I was told there was nothing they could do to speed up the process. My husband and I could not live in our home because it was 92 degrees INSIDE the house. We were forced to rent a hotel room for the first 4 nights using our own funds. When the A/C company finally came out to our house, he told us it was our compressor and they would be ordering a new one. This ordering process took another week and a half. At this point, we had been without A/C for 5 days. I called AHS to try and expedite the process but was unsuccessful. I called around our city and found that several different A/C companies had the compressor we needed in stock, so I called AHS again and asked just to have a check mailed to me so we could purchase the compressor and get the process moving along. I was told that this would start my claim process over and that they would not tell me how much money they would give me for the compress until after I filled out paperwork--I could have lost out on money OR come out even, however, I had no way of knowing because AHS would not tell me. By the time our compressor unit was finally installed, we had been out of our house for 14 days. That's 14 nights in a hotel because we do not have family in the area. That is almost $3000 for hotels, on top of our deductible that we owed AHS, plus the extra $850 we owed because there were several parts not covered. In short, we would have saved money if we had just paid for the compressor and labor ourselves.
