Home Warranty Companies in South Carolina

Dr Robert Fong, Lexington

On May 02, 2022

American Home Shield (AHS)

We had gurgling sounds coming from our drains each time we flushed the toilet. The Plumber was setup immediately and we were able to setup an appointment quickly. He was professional, diagnosed the issue and recommended a remedy through a septic service. Issue solved.

Richard Decker, Greenville

On Apr 30, 2022

American Home Shield (AHS)

AHS sent J**** E********** who continues to provide stellar support and repairs. I trust them more than some other repair companies in our area. They are on time and explain every detail regarding the repair. They are very knowledgeable on many different appliances.

Alexander Carter, Charleston

On Apr 15, 2022

American Home Shield (AHS)

Got the job done professionally and on time. Kept me updated on all repaires. Out source my work request in a timely manner. I think the service charge is to high.

Mark McLean, Columbia

On Apr 14, 2022

American Home Shield (AHS)

I would love to shake the hand of the person, or think tank, or group, who created this people-friendly plan known as “American Home Shield” for homeowners! I brag about the company and the plan I purchased! I made numerous service requests and the technicians servicing my home were skilled, courteous and professional. My only complaint is the ...View Morenon-coverage for full cosmetic restoration. I am referring to painting over the section (like a ceiling or a wall) that was repaired to its original appearance before damage and repair work. I had a 2 inch by 4 inch leak ring in my living room ceiling. I made a service request and technicians were sent. Tech 1, cut a hole in the ceiling and found the dripping area and then he went upstairs to cut a 12 inch long by 5inch wide vertical hole behind the washing machine, which was directly over the leak ring. Tech 1 discovered the source of the leak and repaired it. Tech 2, came to my home and patched the two holes made by Tech1. Tech 2 stated that American Home Shield doesn’t cover painting or restoring the repair to its original look. American Home Shield should include cosmetic restoring of repair work to its original appearance in the customers plans. View Less

Thomas Butillo, Summerville

On Apr 12, 2022

Lowe’s Protection Plans

An absolute disaster in every way. They hire absolute morons and grifters to do the repairs. They do not honor the warranty. Not even close. They blame the moron grifter company with whom the contract. They also let you languish on hold for hours at a time. Lowes name is all over this too. Crooked b*******.

Bridgette Elliott, Moore

On Apr 07, 2022

American Home Shield (AHS)

First the American Home warranty review: The best of everything to be offered in Home Warranties! I wouldnt go without them, they are punctual, have quality people and service, courteous, all at the right price. Great value and great quality & service for the money. Secondly, C***** P******* & E******* review: Professional, courteous, resolved th...View Moree problem quickly, and followed up to ensure that I was satisfied with their service. They are excellent at their craft, and exceeded my expectations. I would highly recommend them. They are now my "go-to" guys for all my plumbing and electrical needs. So glad they were here for me! BridgetteView Less

Elaine L Glenn, Columbia

On Apr 07, 2022

American Home Shield (AHS)

The repair was fixed quick. He had a great attitude and great customer service. It was quick and simply and he knew his product and it was fixed. That company has my business if we ever needed them again.

Joan Foster, Mount Pleasant

On Apr 06, 2022

American Home Shield (AHS)

We’ve had American Home Shield going on three years now. They have been a lifesaver for us. It’s comforting to know we are covered when it’s difficult to have any extra cash for emergencies. They have helped us with a washing machine, garbage disposal, refrigerator, plumbing and AC. It’s good to know you can own a home and have help when yo...View Moreu need it!View Less

Dave, Anderson

On Mar 23, 2022

American Home Shield (AHS)

I have used American Home Shield for years and the service has always been outstanding! I would highly recommend AHS to anyone. Service always been in a timely manner and repairs done correct.

Robert Cummings, Hilton Head Island

On Mar 20, 2022

American Home Shield (AHS)

Prompt response, professional and knowledgeable staff of service companies. Reasonable outcome. The customer service agents can be very difficult to understand as they must be located elsewhere.

Jeanne Bandolina, Fort Mill

On Mar 18, 2022

American Home Shield (AHS)

American Home Shield is very responsive, quick to assign technician/service vendors. I\'m always very pleased with outcome/results. Worry-free when I\'m home or traveling and an issue arises. Thank you AHS.

Frank Arnone, Greenville

On Feb 14, 2022

American Home Shield (AHS)

overall very satisfied with the total process..from the time of my request to the completion of the repair. was really surprised that getting the necessary part (fridge door) was very quick.

Mary G Georgopulos, Hilton Head Island

On Feb 11, 2022

American Home Shield (AHS)

For 7 years I spent hours on the phone waiting for a representative when there was a problem with any of my repairs or replacements. They could never have a number that went directly to addressing my issue. It was always a ground floor rep who then had to reroute my call after explaining everything and then having to explain it all again. My mos...View Moret recent appliance issue was handled better than anything I had experienced. They may have had enough of complaints and cancellations and finally did something right. My washer needed to be replaced. It took a week to get a repairman out to discern that, but once he figured out that it would cost more to repair than to replace it, he called it in right away. Within minutes of him hanging up with me, an AHS representative called me to tell me I would be getting an email to choose a replacement washer. I received the email within the hour, figured out the dimensions that would work and ordered the washer. I got an error message saying the one I ordered was "not available" so I called. The rep answered immediately and told me there were 710 washers available and that I should watch for an email to schedule delivery with 7-10 business days. I am getting my washer within 7 days. This is the most pleasant experience I have had with AHS in my 7 years with them. I had previously canceled 4 of my 5 contracts, but may have to reconsider after this experience. View Less

Mark Greenfield, Summerville

On Feb 11, 2022

American Home Shield (AHS)

Had a dishwasher that died. Called AHS and that quickly setup a repair call. It took close to two weeks for the technician to arrive, but he was very thorough and found a bad board. A few days later, I got a call from the technician that AHS would replace the unit. They offered a good choice or a check towards buying one on our own. We chose t...View Morehe check and have a dishwasher on order. We are very happy with AHS. View Less

R J P, Simpsonville

On Feb 11, 2022

American Home Shield (AHS)

AHS responded to our service call quickly and it was resolved within 48hr. Talked with a real customer service rep who reviewed my issue and assured me the issue was covered. He put in service order and company contacted me the next morning to schedule repair.

william christensen, Taylors

On Feb 10, 2022

American Home Shield (AHS)

American Home Shield has been very helpful in replacing our hot water heater and fixing our washer and drier. I would recommend their services to any home owner.

Betty Dance, Fort Mill

On Feb 01, 2022

American Home Shield (AHS)

I filled out a request for service on line. I immediately got a confirmation. The service technician arrived the following day and repairs were made. Very happy with the entire process.

Sandy Slaughter, Elgin

On Jan 21, 2022

American Home Shield (AHS)

Great service and professionalism. Glad I choose AHS for my warranty and would definitely recommend to others. Although I didn’t need actual repair the tech checked everything out to make sure my unit was operating it should

Jacqueline Parker, Blythewood

On Jan 14, 2022

American Home Shield (AHS)

I was originally assigned a company with which I previously had a bad experience. I requested a new company be assigned and AHS assigned M*A*** without hesitation. The technician from M*A*** arrived on time and even followed the instructions I left for him to contact my husband if I wasn’t available. He was very professional and cleaned up after...View More he was done. This was an ideal experience. I hope to have many more like this. Thank you AHS!View Less

Arthur Hartzog, Chesnee

On Jan 02, 2022

American Home Shield (AHS)

I was very satisfied with my recent claim, which was my first. They replaced my garbage disposal. The service technician was knowledgeable and pleasant. I did have to wait three or four days because I called on Christmas Eve.

Hebote Boughey, Charleston

On Nov 06, 2021

American Home Shield (AHS)

I’m disappointed and dissatisfied with the level of service I have received so far. 1. Refrigerator - While a provider was assigned to the work order, they failed to contact me within the first 48 hours. I called them myself several times and left messages. I never got a callback in seven days. When I called AHS Customer service and informed ...View Morethem of this issue. The only resolution they could provide me is to put me on hold for several minutes and determine whether or not they can transfer this request to another provider - after they send an email and get approval which can take another 24 to 48 hours. I was on the phone for over an hour and was transferred to the escalations department at my behest. After that call, I was able to convince the representative to re-dispatch my order. I was finally able to receive confirmation from the new provider who confirmed I need a replacement. AHS informed me that I can choose to either receive a check or a new appliance which can take several days/weeks. I chose the check option because I have been without a refrigerator for over a week and a half. Today at 8 PM, I got an email informing me that I would have to provide proof of purchase and other information with a note to call for more information between Monday to Friday. Why this email came on a Friday evening when I cannot make the call to ask any additional questions is beyond me. I plan to purchase the appliance this weekend and wanted to know what if any other restrictions I need to keep in mind. 2. Exhaust fan light - well the new provider who came to fix the exhaust light was courteous and quick, he did not fix the issue but slightly manipulate the wires and put them in a certain position so that the light was working when he left. The next day the light does not work anymore. I have paid $100 for the service request. And I have yet to get to the resolution that I would have expected after a two week period. 3. Garbage disposal- This was fixed promptly after a slight delay due to issues with the provider’s vehicle on the Friday before. The item seems to be working fine. In all, neither the customer service (who by the way had indicated I would have the fee of $100 waived but did jot happen yet) nor the providers have yet to provide me with a quality service I would have expected. View Less

Michael Bolus, Rock Hill

On Sep 15, 2021

American Home Shield (AHS)

Happy to tell anyone considering a home appliance warranty that The Shield has gone above and beyond in replacing our old worn out washing machine. This is not the first warranty we have had, but it is by far the Best.

cynthia M simmons, Goose Creek

On Sep 08, 2021

Lowe’s Protection Plans

Beware of the fraudulent practices inherent in Lowes Protection Plan ! Here is what they do not tell you . On Lowe\'s website, they advertise that their protection plan begins after the manufacturer warranty ends. This is not entirely true. Depending on the manufacture date of the appliance, Lowes will opt to run their Protection plan concurren...View Moretly with the manufacturers warranty. I bought an upright freezer in 2017 ( order # 334517458 ) along with the Lowe's 3 year protection plan. Within a year, I went back to Lowes and inquired about service to my freezer. It was reiterated that because ithe term was still within the first 12 months, I would have to refer my repair to the manufacturer because the Lowes protection plan does not apply until the manufacturer warranty expires. Thus , the Lowes plan would run from 2018 to 2021. Skip to 2021. I wanted to extend my warranty. Today, i called Lowes only to be told that my protection plan expired a year ago in 2020. How can that be, I asked ? The very kind rep explained to me that since my freezer was manufactured in March 2017 ( I purchased in May 2017), the Lowes protection plan ran concurrently with the original warranty instead of afterwards. She read some apparent fine print to me attesting to this. I pointed out to the phone rep that (1)customers can only go by the sales person's word since customers do not receive a copy of the plan until after the appliance and plan are bought and paid for. Albeit, I was never given the little brochure at the time of purchase. And (2) it is touted all over the Lowes website that their coverage begins after the manufacturer warranty ends. The deception is deliberate and contrived. I am disgusted that no one at Lowes pointed out this major codicil to their Plan at the time of purchase or 11 months later when I needed service. Instead, they clearly pointed out that their plan was not yet active and would not be until the manufacturer warranty expired. I find Lowe's business practice to be fraudulent and reprehensible. My advice to everyone is to reconsider purchasing appliances from Lowes. But if you must, then purchase an external Plan that does not mislead about their warranty coverages. I will never purchase a major appliance from Lowe's again. View Less

Bonnie Blankenship, Summerville

On Jul 20, 2021

American Home Shield (AHS)

Wonderful experience with AHS. Called them and a repairman was here the next morning. They kept me informed as to who and when they would arrive. The repair men from O***** were quick to locate my problem. They needed to order a part and informed me as soon as the part had come in . They came quickly to install the part. I am very happy with ...View Morethe service AHS has provided.View Less

Austin Alvarez, Anderson

On May 24, 2021

American Home Shield (AHS)

American Home Shield does not care about their customers! My parents have been without a working bathroom for over 2 weeks! They are not able to use their toilet and have been forced to live in these conditions is unacceptable! What is the point of a home warranty, to give your homeowners peace of mind! I work in the customer service industry and t...View Morehis is unacceptable! They are currently waiting on a plumber to be located that can come and see what the issue is and why their drains are backing up. This is a huge inconvenience and if you are looking for a home warranty that cares about their customers, PLEASE LOOK ELSEWHERE!! I’d love to be contacted so we can find a resolution so my parents can use their bathroom. View Less